Central Coast Claims Assn News Network December 2013

Central Coast Claims Association News Network A Professional Insurance Claims Organization

Insuring The Insurer December 2013 Volume XXI • Number VIII

Celebrating 20 Years with the CCCA!

www.CentralCoastClaims .org

Join the CCCA for our annual

H Oliday L uncheon P arty CCCA to honor chosen charitable organizations while celebrating the season Bingo-Style this Thursday, December 5, 2013

Join The CCCA for our annual Holiday Luncheon

Thursday December 5, 2013 At

Please bring a new, unwrapped, toy or book to contribute to the CCCA’s donation to Toys For Tots.

CCCA HAS MOVED TO

MASSIMO’S 5200 Mowry Ave Fremont, CA 94538

Massimo’s Italian Restaurant 5200 Mowry Ave Fremont, CA 94538

2

Central Coast Claims Association News Network • December 2013

Your Central Coast Claims Association Board of Directors 2013 Officers

President

Bob Tucknott

Tucknott Electric Co. (925) 931-0800

VICE President Tammy Cothran AAA

tammy.cothran@goaaa.com

tucknottel@aol.com

Secretary

Treasurer

PW Stephens Environmental (510) 896-9065 jackiem@pwsei.com

Casualty Adjusters Guide (408) 782-5998

Jackie Mezeul

Shelly Lefore

ShellyL@CAGWorld.com

Past President Denise Garcia Polygon (408) 483-7370

denise.garcia @polygongroup.com

2013 Board of Directors Steve Churchill Koning & Associates

Charitable Committee

Rob Meyers

Bryan Harrison

Environmental Remedies Association News Network, Inc.

Speaker Chair

Charitable Committee

Liza Andrade

Kim MacFarlane

FRSTeam

PW Stephens Environmental, Inc.

Membership Chair

Golf Tournament

CCNC Reps: Voting - Ray Depa, Crawford & Co. & Shelly Lefore, Casualty Adjusters Guide, Inc. • Alt Voting - Bryan Harrison, Association News Network, Inc.

Hoyt Philipp hoyt@iqvinc.com Direct: (408) 582-9212 Fax: (408) 582-9262 Cell: (408) 612-1961

CA Contractor's Lic. #963219

Jeff Radzinski jeff@iqvinc.com Direct: (408) 582-9211 Fax: (408) 582-9261 Cell: (408) 836-0333

IQV exists to provide the finest quality construction services to our customers.

"We treat our customers' homes as if they were our own home."

Exterior Decay Repairs Interior Renovations Fire & Water Damage Proudly Serving Northern California & Bay Area (408) 582-9200 INTEGRITY • QUALITY • VALUE

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Central Coast Claims Association News Network • December 2103

Quick Turn-Around For Annual Holiday Party December 5th www.CentralCoastClaims.org

December message from 2013 CCCA President Bob Tucknott

Insuring The Insurer

The Central Coast Claims Association is on the move. We had 30 people in attendance today at our new trial venue for lunch, Massimos Italian Restaurant, in Fremont. Everyone seemed to enjoy the event, and the faire. We had a great presentation from John Riera from American Air Testing Incorporated on indoor contamination claims. Everyone thoroughly enjoyed his presentation and we learned a lot.

Our next event is a quick turn-around, this Thursday, December 5, 2013, back at Massimo’s. Please plan now to attend.

This is our holiday party, so should be lots of fun. It is not our normal third Thursday of the month because of closeness to Christmas and other Holiday events. We will continue with what has become our tradition - Bingo! There will be appropriate prizes, hopefully you will bring raffle gifts to give away, and we will be giving toys to tots so please bring an unwrapped gift for a child and the Marine Corps will be there to take them away and distribute them.

I had a great year as your President, the Claims Association is growing, on the move and good things are looking ahead with our new President Joanne Dean.

Have a wonderful Holiday Season for you and your family.

Sincerely, Your President 2013,

December 2013 Volume XXI . Number VIIi

Inside this issue

2 3 4 5

2013 CCCA Officers & Board of Directors December President’s Message CCCA Upcoming Events Riera on Indoor Air Contamination Claims at November CCCA CCCA 2014 Officers Elected

6 7 8

3

C.C.C.A.N.N. Services Directory A.N.N. Job Connection Join CCCA Online Now

Bob Tucknott

www.CentralCoastClaims.org

Robert A. Tucknott 2013 CCCA President Tucknott Electric Company 925-931-0800 • tucknottel@aol.com

The Central Coast Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the CCCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or CCCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.

Go to:

www.CentralCoastClaims.org

Please submit articles for consideration by email, to: Bryan Harrison, Publisher Bryan@AssociationNewsNetwork.com • 925.708.5569

For Advertising opportunities and information, contact: Lynna Harrison, New Accounts Manager Lynna@AssociationNewsNetwork.com • 831.246.2530

© 1993-2013, all rights reserved • Association News Network, Inc. • www.AssociationNewsNetwork.com 2455 Naglee Rd. #263 . Tracy, CA 95304 • 209.229.8240 • fax 209.229.8328

4

Central Coast Claims Association News Network • December 2013

CCCA

2013-’14

Calendar of Events Join the CCCA for our annual

Luncheon Meetings at:

Massimo’s Restaurant

HOliday Party

5200 Mowry Ave Fremont, CA 94538

Thurs., December 5 - Holiday Party The CCCA annual Holiday Luncheon party Sign-Up Now!

Thurs., January 16, 2014 Luncheon Meeting

Start the new year off right! Plan now to attend the first luncheon meeting of 2014, as the CCCA gears up for a year of growth and new commitment.

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Luncheon Thursday

December 5, 2013 At the new CCCA venue:

Massimo’s Italian Restaurant 5200 Mowry Ave Fremont, CA 94538

11:30 a.m. check-in 12:00 pm pm luncheon Insurance Adjuster Members: $10 Insurance Adjuster Non-Members: $15 Associate Members: $35 Non-members or No Reservations: $45

Purchase your lunch Now online: www.CentralCoastClaims.org OR, for payment by check or cash at the door, please RSVP with 2013 CCCA Secretary Jackie Mezeul, of PW Stephens Environmental, Inc.: 510-896-9065, or jackiem@pwsei.com

To Eliminate Mold, Asbestos & Other Contaminants Don't Hold Your Breath Asbestos & Lead Abatement • Mold Remediation • • Demolition • Air Duct Cleaning • Hazardous Remediation •

One Call Does It All

1-800-RESPOND Serving:

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(877) 683-9249

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Central Coast Claims Association News Network • December 2103

Indoor Contamination Claims Revealed at November CCCA

5

By Bryan Harrison

Longtime indoor air contaminants experts John Riera, of American Air Testing provided an indepth examination of the various elements at the November 21, 2013 CCCA luncheon meeting.

Longtime indoor air contaminants experts John Riera, of American Air Testing provided an indepth examination of the various elements at the November 21, 2013 CCCA luncheon meeting.

Riera, who carries a veritable laundry CCCA Pres. Bob Tucknott lists of certifications after his name (CIE, welcomed the November crowd.

CMRS, CMC, CAC, LAI), started his business some twelve years ago, in his home town of San Francisco. His firm now has reportedly performed more than 6,500 documented indoor air quality inspections throughout the Bay Area. He managed to work through what could easily be considered notfor-mealtime subject matter with no signs of queasiness from the crowd.

He discussed five arCCCA Speaker Chair, Rob Meyer, presents a thank eas of work his company you gift card to November guest speaker John Riera. performs, stating that he works with the FBI on fungi, invisible toxins, and such.

The majority of his work, he said, comes from fire and water damage, and sewage.

He talked about the importance of getting to a claim site quickly, stating “fish & insurance claims start to smell after 30 days”. Claims that take longer to identify, test, and remediate as necessary, he added, usually end up in court.

The best thing one can do, he said, is “listen to clients’ needs”.

He also explained the need for an independent testing company, saying “abatement companies are technically not supposed to do any testing”.

Mr. Riera expressed the importance of adhering to the IICRC s520 standard guidelines, and showed some tools used in his work, including a Zefon air sample trapping device, and an Anderson Impactor.

He talked about asbestos, and sewage/bacteria, commenting the the latter: “if you can smell it you’ve got a problem”.

Technology has shifted this incontinued back page

2014 Officers Elected at November Luncheon The election of 2014 CCCA officers was held at the start of the November 21, 2013 luncheon meeting. Nominations Committee Chair, Bryan Harrison, presented a proposed slate of officers, offered up nominations from the floor, and moved to close nominations, seconded by President Tucknott, who then called for a show of hands.

The unanimous election for your 2014 board is as follows: President: JoAnn Dean, SRI Environmental Vice President: Tammy Cothran, AAA Secretary: Jackie Mezeul: PW Stephens Environmental, Inc. Treasurer: Shelly Lefore, Casualty Adjusters’ Guide of N. CA Imm. Past President: Bob Tucknott, Tucknott Electric Co. Congratulations to all, and thank you for your service to the organization. We look forward to a year of growth and development for the CCCA in 2014.

L-R: CCCA Treasurer Shelly Lefore; 2013 President Bob Tucknott; Secretary Jackie Mezeul; incoming 2014 President JoAnn Dean; and Speaker Committee Chair Rob Meyer at the November luncheon.

6

Central Coast Claims Association News Network • December 2013

Central Coast Claims A.N.N. Services Directory Thank you to all our paid CCCA Directory Listing Sponsors. Please let them know you saw them in the CCCA News Network.

Accident RECONSTRUCTION

Boster, Kobayashi & Associates - Michael Kreutzelman Serving the United States 24 hr. (925) 963-9653 • (925) 447-6495 and Overseas Fax (925) 447-6589

Contractors - Asbestos/Lead/Mold Remediation

alliance Environmental - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 Santa Clara, CA 95054 info@alliance-enviro.com • Fax (408) 980-9746 American Technologies, Inc. - Kyle Pickett 23 Las Colinas Lane # 107 (408) 362-3030 San Jose, Ca. 95119 Fax (408) 362-3035 JM Environmental, Inc. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340 P.W. Stephens Environmental, inc. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fax (510) 651-7702 Fremont, CA 94538 Paul Davis Restoration of Silicon Valley 1055 Pecten Ct. 800-954-FIRE • (408) 510-5300 Fax (408) 942-1307 Milpitas, CA 95035 restoration management COMPANY Water, Smoke & Environmental Specialists (800) 400-5058 1070 Commercial St., Ste 101 Fax (408) 436-1892 San Jose, CA 95112 msagil@restorationmanagement.com

Contractors - Electrical

Tucknott Electric Co. - Robert A. Tucknott 6850 Regional St. Suite 110 tucknottel@aol.com • (925) 931-0800 Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817

contractors - general/Restoration

AAA Flood & Fire - Emergency Services - Water, Fire, Smoke, Mold 186 Barnard Ave

www.AAAFloodAndFire.com • SJ Office: (408)270-9111 San Jose, CA 95125 Dry1Out@gmail.com • SSF Office 1(888)Dry1Out(379-1688) Belfor USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 david.warters@us.belfor.com Hayward, CA 94545 IQV ConstRUCTION, INC. - Jeff Radzinski/Hoyt Philipp jeff@iqvinc.com - Direct: 408.582.9211 • Fax 408-582-9261 • Cell: 408-836-0333 Hoyt@iqvinc.com - Direct: 408.582.9212 • Fax: 408-582-9262 • Cell: 408-612-1961 Paul Davis Restoration of Silicon Valley 1055 Pecten Ct. 800-954-FIRE • (408) 510-5300 Milpitas, CA 95035 Fax (408) 942-1307 Walter M. Springs Construction - Murat Zilinki 881 Hurlingame Ave. (650) 222-2850 Redwood City, CA 94063 www.SpringsConstruction.com Ward- Tek, Inc. Restoration & Construction 325 Old County Rd. (650) 631-7383 Belmont, CA 94002 www.wardtekinc.com • Fax (650) 631-1302

Contractors - Microbial Remediation

alliance Environmental - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 Santa Clara, CA 95054 info@alliance-enviro.com • Fax(408) 980-9746 American Technologies, Inc. - Kyle Pickett 23 Las Colinas Lane # 107 (408) 362-3030 San Jose, Ca. 95119 Fax (408) 362-3035 Belfor USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com JM Environmental, Inc. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340

P.W. Stephens Environmental, inc. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fax (510) 651-7702 Fremont, CA 94538 restoration management COMPANY Water, Smoke & Environmental Specialists (800) 400-5058 1070 Commercial St., Ste 101 Fax (408) 436-1892 San Jose, CA 95112 msagil@restorationmanagement.com

Fire Investigators

Fire Cause Analysis - Ulises Castellon, CPCU Throughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099 inquiry@fcafire.com Nevada, Oregon, N. Dakota & Minnesota

Overspray Removal

Nationwide Overspray - Eric Gerencser Benicia, California

www.overspray.net • (925) 408-5909 eric@overspray.net • (800) 345-1269 Safe Overspray Removal

property restoration/Clothing specialist

Blue SKy Cleaners - Robert Strong Garment Restoration - Nobody CARES about you more (925) 455-6000 Bob@blueskycleanersca.com Fax (925) 445-6002 CRDN - Steve Depper/Michelle Windsor 2094 Mt. Diablo Blvd.

(877) 939-1588 Walnut Creek, CA 94596 www.crdngba.com Fabric Restoration Service Team - Jim Nicholas/Debbie Ginestar 3201- A Investment Blvd.

(510) 723-1000 Hayward, CA 94545 dginestar@frsteam.com • Fax (510) 723-1010

property restoration/Contents

American Technologies, Inc. - Kyle Pickett 23 Las Colinas Lane # 107 (408) 362-3030 Fax (408) 362-3035 San Jose, Ca. 95119 Belfor USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com Paul Davis Restoration of Silicon Valley 1055 Pecten Ct. 800-954-FIRE • (408) 510-5300 Milpitas, CA 95035 Fax (408) 942-1307 restoration management COMPANY Water, Smoke & Environmental Specialists (800) 400-5058 1070 Commercial St., Ste 101 Fax (408) 436-1892 San Jose, CA 95112 msagil@restorationmanagement.com ServiceMaster of San Mateo/S. San Francisco - David Decker 439 Eccles Ave. david@smsanfran.com • (415) 584-6100 S. San Francisco, CA 94080 Fax (650) 873-6334

Thanks to ALL our Paid Advertising Sponsors!

Deadline for January issue submissions is December 13, 2013

Walter M. Springs Construction "On time - On budget - No excuses" • • • •

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– For service in the East Bay, Central Coast & Peninsula call Paul: 650-888-5150 – Restoration & Fine Home Building since 1959 HQ: 881 Hurlingame Avenue, RWC, CA 94063 • Lic 232003 www.springsconstruction.com

7

Central Coast Claims Association News Network • December 2103

Disaster Kleenup Specialists- Fire/Water Technician

AssociationNewsNetwork.com

Positions Available Claims Industry Placements

Gary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insurance Industry. Call Gary Mingus 866-935-4426 or email to Gary@GEMSearchgroup.com. Serving the Insurance Industry since 1995.

Temporary Housing/Insurance Claims -

Assured Relocation is the leading national temporary housing provider for insurance companies.

The position is fast paced. We need people with empathy, a sense of urgency, and claims experience using software (Salesforce preferably). Salary/benefits/exciting work environment in Menlo Park.

Email resume/cover letter to Jobs@assuredrelocation.com.

Restoration Management Company - Fresno Branch

Position: Project Manager Qualifications: • One year of experience in the restoration / environmental remediation industry is a plus but not required • Construction experience is a plus • Strong Customer Service Skills • Clean CA driver’s license • Excellent communication skills (verbal and written) • Outstanding time management skills • Completion or in the process of completing IICRC Training is a plus • Approved Respirator physical and fit testing • Occasional heavy lifting (up to 50lbs) • Computer experience is required in MS Outlook and other programs (Xactimate is a plus Working conditions for this position include but are not limited to the following: • On occasion, be exposed to hazardous situations or chemicals • Working in confined areas • Required to be on-call and work after hours when necessary • Daily traveling is required Please send a resume to: HR@rmc.com

Ream Construction- The Lead Carpenter

Manages all aspects of construction remodeling jobs from start to finish QUALIFICATIONS: • Minimum 4 years work experience in full service construction remodels • Computer software proficiency with Windows, MS Office, Outlook and job processing software • Familiar with estimating software, Xactimate experience a plus Please send resume or application to hr@disasterkleen.com

Disaster Kleenup Specialists-Fire Damage Lead Technician

QUALIFICATIONS: Read and interpret technical information and contracts Proficient with a computer including PSA, Outlook, and Windows EXPERIENCE: Have at least one current fire damage restoration repair certification through IICRC or other governing body, plus two other certifications in related field such as POI, Air Duct Cleaning, Xactimate, Media Restoration, etc Please send resume or application to hr@disasterkleen.com

QUALIFICATIONS: • Proficient with water damage mitigation equipment • Able to respond to on-call after hour emergencies • Read chemical labels • Knowledge of fire and water damage protocols and procedures Experience: Water Damage repair or Fire Damage certification through IICRC or other governing body. Please send resume or application to hr@disasterkleen.com

Disaster Kleeup Specialists- Asbestos Worker

QUALIFICATIONS: • Clean DMV required • Proficient in abatement procedures, protocols, and regulations • Ability to pay close attention to detail, ensuring strict accuracy in work • Ability to read and interpret technical information • Able to respond on time Experience: • 32 Hour Asbestos Worker certification • Complete refresher course annually • Current Asbestos Certification Please send resume or application to hr@disasterkleen.com

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December 2013 Volume XXI • Number VIII

Central Coast Claims A ssociation Invite Your A ssociates Join for 2014 Online! www.CentralCoastClaims.org

www.CentralCoastClaims.org

Riera at November CCCA Continued from page 5

dustry, as so many others. Where not long ago, the standard testing method took a long time for just one sample, it’s now easy to take 30-40 samples quickly with a Gamma radiation gun.

He advised, generally, to change water pipes from lead to copper.

“Breathing - we take 20,000 breaths/day, he stated.”

The turnout for the first luncheon meeting at Massimo’s surpassed expectations, with some 30 people gathering for the tasty buffet italian lunch. All are encouraged to secure their spot for the Holiday Luncheon Party this Thursday, December 5th. Go to: www.CentralCoastClaims.org to purchase, or contact CCCA Secretary, Jackie Mezeul, at: 510-896-9065, or jackiem@pwsei.com .

Congratulations to November meeting 50/50 raffle winner, Rob Meyer!