EEH | BBR - Brochure

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High value management providing electricity The expansion of the Electricity Distribution Network, regularization in collection and the creation of an infrastructure inventory add up to continuity duties and upgrades in the service’s commercialization Interviewee Ricardo Roa, CEO for Empresa Energía Honduras

Produced by Jassen Pintado




mpresa Energía

months. After its third year of operations,

Honduras (EEH -

supervising company Manitoba Hydro

Honduras Energy

International (Canada) qualified EEH’s

Company) operates

compliance with contractual obligations at

and provides


maintenance to

the Electricity Distribution Network in

the country with challenges of its own with

this Central American country; EEH is

high grade complexity in terms of execution,

in charge of the commercial operation

requiring total coordination of authorities

and its upgrades, besides reducing and

and players from the State’s energy sector

controlling technical and non-technical

in order to achieve the best results. We

losses in the power system. EEH is created

bring operation and maintenance services

from the partnership between Eléctricas

to the power distribution system without the

de Medellín Ingeniería y Servicios, Unión

required expansion for growth in demand

Eléctrica and STENEE, adding more than

and without being in charge of management,

40-years experience with operations also

operations or maintenance of public lighting,

in Colombia, Chile, Guatemala, Mexico and

which limits responsibility between what

Panama. After its tender was accepted,

an operator can do and control,” declared

operations began in August 2016 for an

Ricardo Roa, CEO for EEH.

agreed length of seven years and six

Cur rent management at E E H is focused on controlling power losses


“EEH develops an important project for

April 2021

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A LIFETIME IN THE ENERGY INDUSTRY Ricardo Roa Barragán is in charge of

was promoted to president for the Bogota

EEH. The experienced engineer graduated

Energy Group after being president of TGI

from the National University of Colombia.

(International Gas Transporter), a position

“When I turned thirteen, I decided I

he held for two and a half years. He was

wanted to work in the energy sector, as

also director and energy business manager

I was becoming an electromechanical

of the Incauca and Providencia factories

technician I advanced in these studies

(property of the Ardila Lülle organization)

during more than six years along with high

for more than three years. Other previous

school in a polytechnic school, The Salesian

experience in Roa’s long career include the

Don Bosco Center of Bogotá. Afterwards, I

management position at Electrificadora de

opted to become a Mechanical Engineer,”

Santander, ANDESCO (National Association

Roa pointed out, his graduate thesis was

of in-property Public Services) and the

the design, construction and start up of a

Management of Public Services.

low potency (100W) portable wind turbine

Roa is actually taking a Master’s in

able to supply power to a home for natives

Political Studies at the Pontifical Xavierian

in the La Guajira region of Colombia.

University. Even with his plentiful resumé,

Roa has taken multiple courses and

Roa has shared his knowledge and

postgraduate studies, like the one on

has taught the Efficient Use of Energy

Engineering Management Systems

and Energy Generation subjects at the

from the Pontifical Xavierian University

National University of Colombia, Economic

(Colombia). Before becoming CEO for EEH

Regulation of Gas and Energy Rates as part

in April 2019, Roa was president of the La

of the Energy and Mineral Law specialty

Luna Thermal Power Station (Colombia)

at the Externado University of Colombia,

between September 2018 and March 2019,

as well as Energy Generation and Thermal

he was general manager of the CELCO

Cycles at the Antonio Nariño University.

company (electric controls, in Colombia)


from January 2017 to March 2018, he

April 2021

Rica rdo Roa, CEO fo r Emp resa Energía Honduras



inventory value increased in almost 400%

Distribution System in Honduras, back in

optimization, achieved thanks to the

2016, assets were worth approx. $279.4

knowledge about the actual Distribution

million. In less than four years, thanks

System, has allowed a substantial upgrade

to the geolocated inventory of the entire

in the service’s quality indicators up to 88%;

system and its updates, these assets

this figure belongs to failure frequency,

to a $886.56 million value. Operation

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Suppliers Profile Number of Collaborating Consultants: B e t we e n 2 0 a n d 10 0 c o n s u l t a n t s s p e c i a l i z i n g i n d i f f e r e n t te c h n o l o g i e s (a c c o r d i n g to p r o j e c t d e m a n d ). Ye a r E s t a b l i s h e d : 12 /2 2 /2 017 Industr y: Te c h n o l o g i c a l C o n s u l t i n g Main Ser vices: 2 51 / 5 0 0 0 Tr a n s l a t i o n r e s u l t s S A P i m p l e m e n t a t i o n , m i g r a t i o n s a n d m a i n te n a n c e . P r ov i s i o n i n g a n d m a i n te n a n c e s e r v i c e s f o r te c h n o l o g i c a l i n f r a s t r u c t u r e s . I m p l e m e n t a t i o n a n d D eve l o p m e n t o f Te c h n o l o g i c a l s o l u t i o n s . S t r a te g i c C o n s u l t i n g . P r o j e c t o f f i c e s e r v i c e s ( PM O) R e c e n t P r o ye c t s : Implementation of SAP S / 4 Hana. M i g r a t i o n f r o m EC C 6 . 0 to S / 4 H a n a . C u s to m E R P s f o r d i f f e r e n t p u b l i c a n d p r i va te s e c to r s President: D av i d Pe r e r a | C EO We b p a g e : w w w.d p e s .e s

service interruption average duration and performance time of incidents. Other improvement -in regard to previous management- which has been a factor in the company’s value increase has been the regularization of more than 80,000 users, obtaining payments for 334.98 GWh in the commercial system, equal to $57 million, after anomalies were detected and normalized.

INVESTMENTS FOCUS: UPGRADES AND CONTINUITY After four years in operation, EEH has already invested $120 million of which 65% has been destined to nationwide updating of infrastructure for metering and the remaining 35% to an upgrade of the SCADA (distribution control center) project, taking inventory of the Distribution Network and to deployment of the new InCMS commercial

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E E H del ive r s a quicke r response to emergency calls


system, replacing the IMB390 system,

answering to the market’s demands and

deemed obsolete. The new, reliable system

consumers’ conditions.

brings support and velocity to commercial

“EEH has brought relief to the country

processes, provides a larger data control,

regarding investments, knowledge transfer

as well as helps in delivering a better

and the technology the country requires

service to users.

to control electricity theft, legalization and

Regarding service regularization, up

connection of users making illegal use

until July 2020 the current management

of the power grid; this project becomes

has installed 645,601 metering units, both

important in the process against theft,

for regular and remote data intake, thus

which impacts the country’s economy for

April 2021

Since EEH was assigned to operate the electr icit y g r id, powe r fai l u res have been reduced

$510 million yearly, of which $240 million are technical losses from the distribution system and close to $270 million from electricity theft,” the CEO declared. PARTNERS, PURVEYORS, SUPPLIERS The entire EEH operation deals with more than 1,000 suppliers among materials, metering units, electrical goods, maintenance outsourcing, general services and logistics, to name a few. Dealing with them implies transparency in each process, searching for competitive options about every required item or service, considering quality, price, delivery time and flexible payment methods. In the same way, EEH’s suppliers must comply with quality standards in their services and deliver certified products. NON-STOP WORK DURING THE PANDEMIC Different from other sectors in the economy, a company in charge of the nation’s power supply cannot stop working. EEH not only has been running 24/7, but it also adapted new measures to guarantee service availability as a basic resource

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Núcleo – Grupo Amper carries out the implementation of the Advanced Electrical Distribution Management System (A-DMS) that includes the supervision of 53 substations of the national network of Honduras, operated by EEH. Thanks to Núcleo -Grupo Amper’s technology, EEH will be able to efficiently and sustainably manage the network, reducing the number and duration of supply interruptions, allowing the reduction of non-technical losses and improving the quality of services provided to its customers.


Supplier Profile


during the COVID-19 pandemic. Regarding the workforce, EEH quickly

Number of Employees: 12 6 Ye a r E s t a b l i s h e d : 0 1/ 0 1/ 19 7 9 Industr y: Global technology and industrial solutions company for the C o m m u n i c a t i o n s a n d C o n t r o l s e c t o r. Main Ser vices: P r o v i d e s t u r n ke y s o l u t i o n s f o r Communications and Control projects based on the integration and own d e ve l o p m e n t o f p r o d u c t s a n d C o n t r o l and Automation Systems for the E l e c t r i c i t y, O i l & G a s , Wa t e r, R a i l w a y, I n d u s t r y, A e r o n a u t i c a l , M a r i t i m e , Securit y and Defense sectors Recent Prjects: 1) S C A DA / D M S p a r a E E H ( H o n d u r a s) : S i s t e m a S C A DA / D M S p a r a g e s t i ó n de la red de distribución de energía eléctrica de Honduras 2 ) S i s t e m a S DAC p a r a E n e l ( C h i l e) : S i s t e m a de Deslastre Automático de Carga para la red de distribución de energía eléctrica de la ciudad de Santiago de Chile 3 ) S C A DA /AG C p a r a C E P S A ( E s p a ñ a ) : Centro de Control de Generación con funcionalidad de Control Automático d e G e n e r a c i ó n ( AG C ) p a r a g e s t i ó n d e la zona de regulación de CEPSA 4) S i s t e m a s d e C o n t r o l d e S u b e s t a c i o n e s para REE (España): Super visión y c o n t r o l d e m á s d e 10 0 s u b e s t a c i o n e s de la red de transpor te de 220 kV y 400 kV de Red Eléctrica de España President: J a v i e r Va l e r o A r t o l a CEO: C é s a r R e ve n g a B u i g u e s We b p a g e : w w w. n u c l e o c c . c o m w w w. g r u p o a m p e r. c o m

identified vulnerable individuals, proceeding to rearrange their schedules, allowing more than 500 employees to work from home, and successfully deploying every protocol and standard in the book as demanded by the WHO and local authorities (SINAGER national system for risk management), such as: • Workplace sanitization • Enforcing masks, gloves, protective eyewear and use of sanitizing gel Also, more than 60% of the company’s workforce was tested for COVID-19. Operation-wise, the power service has been continuously supplied and some measures have been taken, such as interrupting preventive and programmed maintenance works and the non-interruption of the service to consumers with delayed payments, besides opening new channels for consumer attention such as the EEH app, a WhatsApp business line and the 118 call center.

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Np A o rv ii le m 2 0b2r 1e 2 0 2 0

SUBSTANTIAL SUPPORT FOR THE WORKFORCE Leadership, working environment, compensation, benefits and growth opportunities make EEH a very attractive company to work for, being awarded a 2nd place in this category in Honduras from Central American recruiting company Tecoloco. Many EEH employees receive monthly



bonuses, and their children also receive

percentages for enrollment and tuition fees

bonuses at the end of the school year

in diploma courses and other specialized

for good grade average. Every employee

programs at institutions such as UNITEC

in EEH enjoys 75% medical insurance,

(Central American Technological University),

funeral services (applies for the employee,

CEUTEC (Centre for Technological

parents, spouse and children), extra

Development), UTH (Technological

vacation days for each year of service and

University of Honduras) and FUNIBER

accident insurance. Employees focused

(Iberoamerican University Foundation).

in continuing education also receive support from the company in determined

Training programs at EEH cover from technical and practical subjects to

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Supplier Profile


soft skills. And every worker’s safety is supported by the multidisciplinary Workplace Health and Safety team, formed

Number of Employees: 1. 2 81

by a thirteen-member staff.

Ye a r E s t a b l i s h e d : 07/ 16 / 19 75


Industr y: Integrator of ser vices and technological solutions suppor ted by a valuable group of strategic manufacturers. Main Ser vies: Our approach is the outsourcing of processes and technologies, operating with a focus on ser vice quality and permanent i n n ov a t i o n , i n t e g r a t i n g i n f o r m a t i o n t e c h n o l o g y, u n i f i e d c o m m u n i c a t i o n s a n d n e t w o r k i n g , c y b e r s e c u r i t y, i n f r a s t r u c t u r e a n d b u s i n e s s c o n t i n u i t y. Recent Prjects: EMPRESA DE ENERGÍA DE HONDUR AS – Contact center especializado. AVA N T E L – s u m i n i s t r o e implementación de la red de Te l e c o m u n i c a c i o n e s a n i ve l n a c i o n a l . T I G O C O LO M B I A T E L E C O M U N I C AC I O N E S . Ser vicios de ofimática, conectividad, i n t e r n e t y t e l e v i s i ó n , s e r v i c i o s d e vo z y colaboración, ser vicios de Cloud D a t a c e n t e r, c i b e r s e g u r i d a d , M o v i l i d a d I oT.

President: Luis Alber to Bocanegra C. We b p a g e : w w w. c o m w a r e . c o m . c o

EEH leaves a footprint in every community it’s engaged in, be it an urban setting, the countryside or in the rain forests. Regarding the environment, the company is constantly organizing reforestation programs, besides taking part in socioenvironmental themed events. Also, EEH coordinates programs aimed at vulnerable communities and children by making donations and managing other activities, thus establishing bonds able to share wellness and education, enabling access to the community regarding knowledge about the electrical power supply service. Along these four years, Corporate Social Responsibility activities by EEH have benefitted more than 230,000 inhabitants. ESTABLISHING AND KEEPING ORDER, THIS ADMINISTRATION’S TRADEMARK “Having high complexities in the social,

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T he H ondu ras Powe r D i s t r i bution Net wo r k has g row n mo re than 1 0 0 % - b o t h e x t e n s i o n a n d v a l u e - w i s e - s i n c e E E H t o o k o v e r i n 2 0 16

economic and cultural aspects of Honduras,

almost two million consumers being served

EEH’s presence -as an important link in

through a strong, safe, solid commercial

the supply chain of delivering electricity

platform which, for the first time, is a

power- has tended toward order, legality,

property in domain of the electrical sector in

respect to institutions and total support to

Honduras. Imposing order as a guarantee of

State Energy ENEE. This has not been an

the duties and rights of consumers and the

easy task among obsolete technology in the

minimal conditions for operators -no matter

electrical grid, among lack in investment,

where they come from- demands important

but mostly among a culture in which fraud is

efforts and resources, but it specially

deeply rooted; nevertheless, today’s power

demands having real conscience of having

grid relies on true, trustworthy data about

these responsibility institutionalized into

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this quandary of power failures; if this

condition and reporting until completion

situation is not properly controlled, society

of corresponding penal and judicial

is facing the unwanted scenario of having a

procedures, a labor which can hardly

rationed power supply. Continuity of these

be carried exclusively by EEH without

areas is foreseen to add to the strategy and

the support and powers of incumbent

control of the service delivery honoring a


commitment to investment pacted since our contract began running, with a main focus

workforce knows it, experiences it,

in recovery of non-technical losses in the

feels it. Besides the vast criticism we

system, regularizing users in energy-theft

receive permanently, we are this system’s

El sistema comercial de EEH ha reci bido i nve r siones substancia l es pa ra ope ra r a la vel ocidad y estánda res requer idos en la actualidad


“We still believe in this project; our

April 2021




operator and, unfortunately, we are not in capacity to create or assign any subsidy or exempt consumers which are recipients of the service we deliver and meter. These challenges become more relevant in the necessity of spreading an understanding of this market’s complexity and difficulties among society and state agencies, as we


require them to take part to process and


penalize users on fraud and electricity theft situations, changing the culture about fraud,” CEO Ricardo Roa finalized.



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