Innovation and Dig Deeper Newsletter October 2023

New Ideas.

New Opportunity.

Dig Deeper

What's new in the world of innovation and curiosity?

Here's your October update of the Acadia Innovation newsletter, your consolidated source for new innovation happenings at Acadia Insurance.

Browse below to learn more!

October 2023

Customer Focused Experiments in Progress Read more about the new customer focused ideas in the experimentation phase.

Click Here to Submit Ideas to Customer Impact

The Edge Podcast Season 3 Be on the lookout for The Edge Podcast season 3 expected this fall!

Meet an Active SPARK! User

Click Here to Submit Ideas to Operational Efficiency

Find out why it is important to Nadege Uwineza to be actively engaged in Acadia's innovation efforts.

Knowledge Check Answer an innovation question for the chance to win a prize!

Click Here to Submit Ideas to Workplace & Culture Ideas

Dig Deeper Campaign Dig Deeper and Stay Curious Every Client Has A Problem. Do You Know What It Is? Customer Focused Experiments in Progress

by Lisa McPhail

Members of the Innovation team are experimenting on three new customer focused ideas generated as a result of direct customer feedback. Here are descriptions of each idea: Experiment #1: Leveraging technology to improve turnaround time on Loss Control recommendations The team will test the use of the Hi Marley texting application to follow up on Loss Control recommendations.

The goal of the experiment is to achieve a faster response time from the insured on recommendation status.

Texting on mobile devices provides simplified communication from insured by using mobile device to obtain/attach photos, invoices and inspection forms directly from a mobile device.

Experiment #2: Incentivizing insureds to have water damage mitigation systems Explore potential partnership with water flow alarm vendors to incentivize insureds to install the systems. The experiment team will explore the options of providing improved pricing, or policy terms for insureds installing water flow alarm systems as a proactive approach to water mitigation.

Experiment #3: Accelerated Quote Entry Work directly with agents to accelerate the response time/quoting time of new business submissions, alleviating the need for agents to use the online rating system and providing a 72 hour turnaround. The goal is to provide fast turnaround to new business opportunities while supporting our agent/partner resource and capacity concerns.

What fun way can your office approach the Curiosity Wall?

Don't forget to brainstorm new ways that you and your coworkers can get inspired and come up with new ideas to help your department, your branch or Acadia as a whole.

New Ideas.

New Opportunity.

Dig Deeper Coming Soon: The Edge Podcast Season 3 New Ideas. New Opportunity. Dig Deeper You've probably seen the email from Berkley Innovation, but as a friendly reminder, season 3 of The Edge Podcast is expected to drop sometime this fall.

This season, The Edge is going to gather perspectives from across the organization on what has been accomplished so far with the Innovation program, and where the Innovation journey is headed next.

While you're waiting, you can catch up on the first two seasons of The Edge Podcast here.

Meet an Active SPARK! User

We are continuing to highlight Acadia team members that are (the most) actively engaged in SPARK! The next active SPARK! user is Nadege Uwineza, Underwriter- Inland Marine. We asked Nadege: Why is it important to you to be actively engaged in Acadia’s Innovation efforts?

"I believe that by sharing ideas on how processes can be improved and creating a more streamlined workflow, we can reduce wasted time and make processes more user-friendly. We have come a long way, and continuous improvement is the smallest change that adds up over time.

Despite the fact that no process is perfect, there is always room for improvement. "

Knowledge Check We had nine employees correctly answer our last Knowledge Check questions, but Lisa Provost was our lucky winner! Lisa, please be on the lookout for your prize shortly.

Answer our next Knowledge Check question to win a special prize! Click on the green button to the left to submit your answer.

Click Here to Answer the Next Knowledge Check!

Next Knowledge Check: How many ideas were submitted to the IdeaFest 2.0 Innovation Team from Berkley Companies?