‘Process-Driven’ Organizations • Accelerating end-to-end throughput time, by With nearly 50% of respondents having highlighting delays and bottlenecks automated key processes and implemented • Enhancing responsiveness to customer process mining techniques within their requests, due to transparent fulfillment organizations, these businesses are well on processes their way to becoming process-driven. In addition, since the order-to-cash process (also known as O2C) is a critical focus area for For the minority of respondents whose the C-level in an increasingly digital economy, organizations have not yet started their it is positive to see 30% of respondents process transformation journey, it can be recognize this, and prioritize O2C and other challenging to know where to begin, let alone similar processes. achieve results quickly. For these respondents, as well as anyone contemplating transforming their business processes, the very first step is By monitoring and highlighting deviations simple: documenting the “as-is” state of an from that standard process, businesses can organization’s business processes. increase order and invoice handling speed and efficiency. After all, the more efficient and accurate the process, the better a company’s Once the current state of an organization’s operational performance, customer processes is documented and easily satisfaction, and cash flow management. In accessible (to both decision-makers and practice, this means: frontline workers), the inefficiencies and areas to improve within the processes are far easier to identify and resolve. After all, you can’t fix • Improving on-time deliveries and therefore increasing customer satisfaction, through early what you can’t see! identification of orders at risk of late delivery
Where do you feel your organization is in terms of becoming a ‘process-driven’ organization?
1
2 3 4
We are already taking steps to become a far more ‘process-driven’ organization by automating key processes, and have process mining techniques in place to extract relevant thresholds.
46.6%
We have designated certain processes e.g. O2C/P2P.
30.5%
We are planning to restructure the existing process landscape to the cloud.
15.3%
7.6%
We haven’t started yet.
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