Key Findings • Operational excellence: 80% of respondents Combining all the critical elements for list operational excellence as their top operational excellence and customer-first transformation priority. thinking with the right technology and resources • Organizational alignment: Aligning enables effective business process departments, functions, and stakeholders transformation for organizations in The (76.3%) and driving cultural change (74.6%) Netherlands. are seen as the biggest challenges to effective transformation. The goal is efficient process governance and • Change implementation: A majority of workflow management, powerful process respondents are able to analyze how processes mining, robust process modeling, and are implemented and executed in their customer-centric thinking tied to a single organizations – but 16.1% of respondents collaborative source of process truth. For more cannot, and have no ability to change or information, contact the SAP Signavio team introduce processes quickly. here. • Reducing expenditure: A significant majority of respondents (78.8%) are seeking to achieve cost savings as a result of their transformation efforts. • Executive buy-in: 47.5% of respondents reported that process transformation was driven by the office of the CEO.
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