New Zealand Security - October-November 2020

October/November 2020

New Zealand Security Magazine

New Zealand Security Awards

Crowded Places Strategy released

At the livestreamed 2020 industry awards event, 20 award recipients were recognised for exemplifying exceptional performance and professionalism.

NZ Police has released its long-awaited strategy to assist owners and operators of ‘crowded places’ increase the safety and resilience of their venues.

IFSEC Global Influencers

Mastercard converged approach

Five New Zealanders feature among the winners – proof that Aotearoa’s security industry is influencing above its weight.

Taking a converged approach to security to get cut through at the top and better address security threats.

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Loktronic Limited Unit 7 19 Edwin Street Mt Eden Auckland Loktronic Limited PUnit 19 Edwin Street Mt Eden Street Auckland Auckland 1150 New Zealand O 7Box 8329 Symonds P O Box 8329 Symonds Auckland New 64 Zealand Ph 64Street 9 623 39191150 • Fax 9 623 3881 • 0800 FOR LOK Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK mail@loktronic.co.nz mail@loktronic.co.nz www.loktronic.co.nz • www.loktronic.co.nz

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CONTENTS ISSN Print 1175-2149 ISSN Online 2537-8937

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Authentication – a critical part of any security solution.........................................................................................................................8 Celebrating Excellence: 2020 Security Industry Awards.......................................................................................................................10 Defence Ministry sizes up the international security environment..................................................................................................20 Pre-departure border controls may minimise post-arrival COVID risk.............................................................................................22 Good Practice Guidelines: Alarm response...............................................................................................................................................24 New crowded places strategy a good start..............................................................................................................................................27 IFSEC Global Influencers in Security and Fire 2020.................................................................................................................................28 2020 Unisys Security Index reveals New Zealand’s big security concerns......................................................................................30 Protecting our crowded places from attack.............................................................................................................................................32 Face Recognition Terminals for Easier Access Control and Time Attendance...............................................................................33 NZSA CEO’s September Report.....................................................................................................................................................................34 Security Training and Professional Development SIG...........................................................................................................................37 Mastercard takes a unified approach to security....................................................................................................................................38 New appointments and award nominations for Gallagher.................................................................................................................41 Hasty COVID-19 responses open windows for corruption...................................................................................................................42

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FROM THE EDITOR 2020 is going by in a flash. In this penultimate issue of NZSM for 2020, we review this year’s NZSA New Zealand Security Industry Awards and the recently announced IFSEC Global influencers, and profile the winners.

Security has been hitting the news lately, and it hasn’t all been pleasant.

In this issue of NZSM, we take a fine tooth comb to the political and media controversy zone that is COVID-19 border security and managed isolation facilities (MIFs). Has the political spotlight on MIFs diverted attention away from where it’s needed most – pre-arrival border management?

Also in this issue, our sponsors and partners will provide our readers and online viewers with their latest security solution news.

We return to the topic of security convergence – or ‘converged security’ – and look at how Mastercard is taking a unified approach to security. According to ASIS International research, corporate security leaders have discussed the idea of converging their physical security and cybersecurity teams for more than a decade, with 25 percent of organisations having already taken the step. We look at the benefits.

In physical security, we feature Part Two of our focus on the NZSA-published Good Practice Guidelines, this time with a focus on the work of mobile security patrol guards. We also feature updates from the New Zealand Security Association and the NZSA’s Training Special Interest Group.

On 17 September, New Zealand Police released its long awaited strategy to assist owners and operators of ‘crowded places’ across New Zealand increase the safety, protection and resilience of their venues. We introduce Protecting Our Crowded Places from Attack: New Zealand’s Strategy and explore initial industry reactions to the new document.

According to the 2020 Unisys Security Index, natural disasters rank as the top security concern for New Zealanders, Kiwi women are more concerned about the impact of COVID-19 than men, and high trust exists for government tracing tech. We take a pulse check of New Zealander’s current security-related concerns.

There’s plenty more in this October-November issue of NZSM! To ensure you don’t miss out on any of the news and analysis we publish, subscribe to our email newsletters via our website, and follow us on LinkedIn via the address listed on this page.

We’re hitting new heights across all of our print, digital and web formats, so get in touch to find out about how your business can benefit by being part of New Zealand’s premier security and risk management industry publication.

As always, feel free to get in touch to find out about how your business can benefit by being part of New Zealand’s premier security and risk management publication. And, if you’ve got something to write about, we’d like to hear from you!

Nicholas Dynon Auckland

facebook.com/defsecmedia twitter.com/DefsecNZ linkedin.com/company/ defsec-media-limited Upcoming Issue December 20 / January 21 Retailers The largest retails in the country by number of employees, Training Special Issue

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Disclaimer: The information contained in this publication is given in good faith and has been derived from sources believed to be reliable and accurate.

However, neither the publishers nor any person involved in the preparation of this publication accept any form of liability whatsoever for its contents including advertisements, editorials, opinions, advice or information or for any consequences from its use.

Copyright: No article or part thereof may be reproduced without prior consent of the publisher.

NZSM New Zealand Security Magazine

Nick Dynon Chief Editor Nick has written for NZSM since 2013.

He writes on all things security, but is particularly fascinated with the fault lines between security and privacy, and between individual, enterprise and national security.

Prior to NZSM he clocked up over 20 years experience in various border security and military roles.

Contact Details: Nick Dynon, Chief Editor Phone: + 64 (0) 223 663 691 Email: nick@defsec.net.nz Craig Flint, Publisher Phone: + 64 (0) 7 868 2703 Email: craig@defsec.net.nz Postal and delivery address: 27 West Crescent, Te Puru 3575, Thames, RD5, New Zealand

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ACCESS CONTROL

Authentication – a critical part of any security solution Authentication plays a vital role in keeping areas secure and protected from unauthorised people. Steve Bell, Chief Technology Officer at Gallagher, discusses the latest authentication technology, and explores the hackers’ mindset.

Access control combines authentication with the concepts of identity and authorisation to allow or deny people access to controlled areas. Identity is the claim someone makes about who they are.

Authentication verifies this claim, and authorisation is the process that happens in the back-end of the system to determine that person is authorised to access that area and grant access.

As explained by Andrew Scothern, Chief Software Architect at Gallagher, there are different types of authentication that can be used to prove identity: • Something I have – usually a physical token, such as an access card.

• Something I know – something non-physical; a secret that only you know about, such as a PIN or password.

• Something I am – a biometric, such as a fingerprint, iris, or facial ID.

Steve Bell, Gallagher’s Chief Technology Officer

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In access control, there are different levels of authentication for opening doors. Single-factor authentication utilises ‘something I have’, requiring an access card to be presented at a reader in order to gain access to that area. Two-factor authentication requires an access card plus ‘something I know’ or ‘something I am’ as an additional level of security.

According to Adam Boileau from Insomnia, attackers will look for the easiest way into a system with the least chance of getting caught. Singlefactor authentication could provide the means for bad actors to impersonate a legitimate person using a misplaced or stolen card to gain access. Multi-factor authentication instantly decreases the chances of this, as it requires an additional level of knowledge or a biometric. It also increases the odds of getting caught in the process as system operators may be alerted to incorrect PIN attempts, for example.

Andrew recommends organisations learn about the end-to-end provisioning of their credentials in order to better understand the security they offer. Understanding how the credentials are issued, where the authentication takes place, what information is stored in the back-end of the system, and what protections are placed around the data, can help organisations make informed decisions to keep themselves secure.

Utilising public/private keys is one way to ensure information is secured.

Nok Nok Labs’ Rolf Lindemann’s opinion is that passwords are broken, in part because they get stored in some form, usually on a server. If

an attacker were to gain access to that server, they could retrieve the passwords and use them for malicious purposes. The same applies for access control authentication. Public/private keys ensure only public information is stored on a server, with the private key remaining safely in the user’s possession.

Likewise, cardholders should be encouraged to protect their access credentials and ensure PINs and passwords remain secret, which includes not reusing a PIN or password across different systems – particularly between high security systems and those that are less secure.

A recent cyber report released

by Cert NZ identified a 25 percent increase in phishing and credential harvesting in the second quarter of 2020. One small but vital thing organisations can do to protect themselves from these kinds of attack is ensure their software is always kept up to date. Publicly known vulnerabilities for outdated software leave your systems open to exploitation.

Tune into Gallagher’s new Security in Focus podcast on iTunes, Spotify, or visit security.gallagher.com/securityin-focus.

October/November 2020

INDUSTRY AWARDS

Celebrating Excellence: 2020 Security Industry Awards At the livestreamed 2020 industry awards event hosted by the NZSA, 20 award recipients were recognised for exemplifying exceptional performance and professionalism. We salute the industry’s finest for 2020!

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October/November 2020

This year, Master of Ceremonies Te Radar returned to preside over New Zealand’s security industry event of the year, delivering another memorable event livestreamed to audiences around the country (and still available for viewing via the NZSA website). In this article, we acknowledge the winners of each award category.

Cash Services Professional of the Year Award This award recognises the excellence, commitment and professionalism of those working within the Cash Services sector and including those involved in providing cash-in-transit and cashfloor services. The recipient is an individual who has gone beyond what could have been expected of them in providing a level of service that exceeds the customer and/or manager’s expectations, and who inspires others within the team and sets the highest standards.

The winner of the Cash Services Professional of the Year Category is Ben Carr of Armourguard Security.

Ben has been with Armourguard for three years and as Dunedin Transport Manager he oversees cashin-transit services for the bottom half of the South Island. He sets very high standards for his team and pushes them to promote themselves and the company whilst out in the community.

His adaptability and willingness to cater to customers wants and needs has seen him form a great relationship with customers and internal account managers. Furthermore he has been heavily involved with Health and Safety initiatives and has driven a number of significant changes.

October/November 2020

Communication Centre Operator of the Year Award This award recognises excellence, commitment and professionalism within the Communications Centre Operator sector of the industry. The recipient is a person who inspires others and sets incredibly high standards, and demonstrates a high degree of technical competence and an outstanding level of service delivery that consistently exceeds customers’ expectations.

The winner of the Communications Centre Operator of the Year is Jeremy Horne of Alarm Watch.

Jeremy has been with Alarm Watch for sixteen years. Over the years he was consistently the fastest and most productive operator in the country but as the company grew so did the number of operators around him and Jeremy focused on passing his knowledge to others so they could succeed and grow.

Early in his career with Alarm Watch Jeremy had to overcome substantial personal issues, however he battled those courageously and became stronger from them. Jeremy has been recognised in internal company awards winning Operator of the Year in 2015, 2016 and again in 2019 but even more impressively, his peers have voted him as “The Most Helpful team Member” for the last five years in a row.

Customer Champion of the Year Award This award recognises an individual in the role of Business Development Manager, Sales Consultant or Sales Manager who has demonstrated outstanding performance in their role. These roles require a high degree of operational skill and knowledge together with a demonstrated empathy towards understanding the customers business needs and meeting their required outcomes.

The recipient will have a history of developing close and long-standing relationships with their customers and be viewed as providing a substantial and quantifiable benefit to the customers business operations.

The winner of the Customer Champion of the Year is Dee Wakelin of Red Badge Group.

In early 2015 Red Badge Group engaged an external consultant to identify why the Red Security brand was struggling for traction in the wider market. A key outcome was the need for a dedicated Business Development Manager to engage with the market and break down the perception that Red Badge Group was only an event security provider.

Dee came into the role with a hospitality background and through her perseverance and bubbly, engaging personality has proven to be exactly the resource that the company

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required. Over the last five years she has been instrumental in securing and retaining an impressive list of customers.

The high regard in which Dee is held within her own organisation allows her to positively influence operational decisions and actions, resulting in a positive outcome for all. Dee sets a high standard for her own performance first and foremost, whilst encouraging the same in her colleagues and, in doing so, provides the support they need to achieve this.

Design and Support Electronic Sector Professional of the Year Award This award recognises the excellence, commitment and professionalism of those providing design and support services to the electronic sector of the security industry.

This award will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice. The recipient will be a person who performs a valuable role within the business and sets very high standards.

The winner of the Design and Support Electronic Sector Professional of the Year is Matt Collins of Advanced Security Group.

Matt’s work has involved consulting with the New Zealand Defence Force around the design, build and maintenance of electronic security solutions to protect some of New Zealand’s most critical assets.

These solutions have been deployed

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across the whole of the New Zealand Defence Force portfolio including Air Force, Navy, Army and Ministry of Defence special projects.

The New Zealand Defence Force commented that “Matt is a valued member of our project planning, project delivery and most importantly business continuity. He makes a point to know our base and camp systems, our people and management support agencies. He has the knowledge by getting involved and understanding the plethora of some 350 plus systems coupled with gaining our trust which has made him invaluable to include in stakeholder meetings when developing upgrades to other parts of our business”.

Electronic Sector Trainee of the Year Award This award recognises an individual who has made outstanding progress in professional development and training for their role in the electronic sector of the security industry.

The recipient will have displayed commitment towards training and achieving results through the NZQA national qualification framework, and will be a person who inspires others and always leads by example.

The winner of the Electronic Sector Trainee of the Year category is Mikee McLeod of Advanced Security Group.

Mikee has shown commitment to his ongoing personal development and this has seen him being diligent in the completion of his qualification and submitting his work on time and to a high standard.

He has gained the respect of his seniors by demonstrating a willingness to learn and being a positive member of the team. He has developed so quickly he is now running his own projects and has been completing high quality installations for access control and CCTV solutions for corporate and government clients.

Guarding Sector Trainee of the Year Award This award recognises an individual who has made outstanding progress in professional development and training for their role in the guarding sector of the security industry. They will have displayed commitment towards training and achieving results through the NZQA national qualification framework, and will be a person who inspires others and leads by example.

The winner of the Guarding Sector Trainee of the Year Award is Vicky Roberts of Red Badge Group.

Vicky has worked in her role as Operations Manager for Red Badge in Christchurch since May 2017.

She has completed her National Certificate in Security Level 2 whilst juggling her fulltime role and acting as a volunteer firefighter for the Leeston Volunteer Fire Brigade. She is passionate about upskilling herself and her team and absolutely leads by example.

Install and Service Electronic Sector (Corporate) Technician of the Year Award This award is specific to larger corporates who have in excess of five

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technicians in their employment and recognises excellence, commitment and professionalism of those operating as Security Technicians and providing installation and/or service duties.

This award will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice, performing a valuable role within the business and setting high standards.

The winner of the Install and Service Electronic Sector (Corporate) Technician of the Year is Blair Courtier of Advanced Security Group.

Blair has been involved as lead technician on a large number of significant installations in the government and corporate sector space, including major works for the New Zealand Defence Force and a significant upgrade for Wellington International Airport Limited.

He has regularly worked extended hours, including nights and weekends to meet critical timelines and to get project work completed on time.

Due to his ability, Blair has often found himself at the forefront of large and technical projects that he embraces wholeheartedly.

Install and Service Electronic Sector (Small to Medium) Technician of the Year Award This award is specific to SMEs with five or less technicians in their employment and recognises

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excellence, commitment and professionalism for those operating as Security Technicians and providing installation and/or service duties.

This award will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds industry best practice, performing a valuable role within the business and setting high standards.

The winner of the Install and Service Electronic Sector (Small to Medium Enterprise) Technician of the Year is Zane Stephenson of Alliance Fire and Security.

Zane is a high-performing young technician and his analytical mind and attention to detail have seen him rise to being one of Alliance’s leading technicians. He has been across many projects for his employer delivering a high level of quality and customer assurance as well as being a skilled service technician. He consistently exceeds expectations and demonstrates a high level of work ethics – he has a bright future in the industry.

Michael Pepper Award for Outstanding Security Training Initiative The NZSA is proud to present this award in honour of Michael Pepper who passed away earlier this year.

Michael was instrumental in lifting standards in the security industry in New Zealand, including the promotion of improved industry training initiatives.

This award recognises the organisation that has made a difference to improving the uptake and outcomes of industry training through the introduction and support of innovative and effective security training initiatives. The recipient will have demonstrated a commitment towards enabling staff to use the NZQA national qualification framework as a means towards personal and professional development and growth and in achieving positive outcomes.

The winner of the Michael Pepper Award for the Outstanding Security Training Initiative is Hard Target.

During the Covid-19 lockdown the ability for learners to continue their mandatory training was severely impacted. Hard Target filmed and put together a comprehensive training package infusing Unit Standard 27360 underpinning knowledge into the Unit Standard 27361 course work.

The training was in a modular format and with candidates having to successfully answer questions for each module before progressing to the next. The training was made available to all learners at no cost during Covid level 4 to level 2 and resulted in 413 completions during the 6-week period.

Outstanding New Product or Service Award This award recognises an organisation that has locally developed and delivered technical innovation and excellence within the security sector.

The product or service will have been developed in New Zealand and be recognised as ‘best in field’ and ‘market leading’ and will provide clear differentiation over competitor offerings.

October/November 2020

The winner of the Outstanding New Product or Service is Gallagher for its Proximity and Contact Tracing Report.

In the current pandemic-climate, the health and safety of colleagues, customers, visitors and contractors is at the forefront of business considerations. Responding to the crisis of Covid-19, Gallagher released the innovative Proximity and Contact Training Report in May of this year.

Designed by Gallagherâ&#x20AC;&#x2122;s team in Hamilton, it enables organisations to quickly and accurately identify areas where a specified cardholder has been on site. At the same time it identifies all other cardholders who shared these areas and therefore may have an elevated risk of infection via direct physical contact, surface contact, or being within close proximity of the infected cardholder.

Outstanding Staff Retention or Staff Development Programme Award This award celebrates an organisation that has implemented a staff retention or development- based programme that has delivered quantifiable and measurable outcomes and placed that organisation as both a preferred employer and provider for customers.

The initiative will have become embedded in the culture and operations of the organisation and provides clear differentiation over other providers.

The winner of Outstanding Staff Retention or Staff Development Programme is Advanced Security Group.

October/November 2020

This award recognises the Advanced Security Group Internal Leadership Training Programme and Level one, two and three leadership training modules. The modules cover a range of operational and leadership training topics and help staff to improve understanding of the group strategies and ethos.

There is clear evidence of staff development and career pathway opportunities directly attributable to the programme and has seen a number of the senior team come from roles within the organisation.

Outstanding Skills for Industry Employee of the Year Award This award recognises an individual who has gained full-time employment through the MSD/NZSA Skills for Industry programme and has excelled in their role. The recipient will have displayed those attributes valued by employers and have identified themselves as deserving of a longterm career in the security industry.

The winner of the Outstanding Skills for Industry Employee of the Year is Knikita Tarawa of Red Badge Group.

Knikita joined Red Badge Group in November 2019 working in the Botany Town Centre Security Team, and it didnâ&#x20AC;&#x2122;t take long to prove herself. Her punctuality, attention to detail, reliability, willingness to learn and high standards are all attributes that have seen her being rostered as second in charge on a regular basis.

She has built strong relationships and ensures open communications with her Team Leader, Botany Management and retailers and her

employer has no doubt that she has a very positive future in the guarding sector.

Patrol Officer of the Year Award This award recognises excellence, commitment and professionalism within the Patrolling sector of the industry, including service to customers and outstanding acts.

The award will be presented to the individual that has gone beyond what could have been expected of them in providing a level of service that exceeds the customers and/or managers expectations. The recipient will be a person who inspires others within the team and sets high standards.

The winner of the Patrol Officer of the Year category is Michael McCormack of Matrix Security Group.

Michael commenced employment with Matrix in August 2019 and is the principal Patrol Officer for Cornwall Park. During his time in the role Michael has responded to, and managed, many emergency services incidents whilst on shift and often as the Cornwall Park sole responder.

In one instance Michael assisted an elderly gentleman who had suffered injuries from a fall and provided vital care until an ambulance arrived.

Early this year he intervened in an event where a female was severely injured with knife wounds from an attempted suicide. Michael quickly requested emergency service attendance and then got inside the femaleâ&#x20AC;&#x2122;s vehicle, removed the

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Stanley knife from her possession, and wrapped his arms around her to prevent further self-harm.

His employer commends his empathy and concern for the patrons of Cornwall Park and his overall work ethic, dedication and attitude.

Security Administrator of the Year Award This award recognises excellence, commitment and professionalism for those who provide the vital administrative functions that support every business. The individual will have exhibited not only excellent technical skills but also outstanding customer service, high levels of innovation and superb time management. The recipient will be widely respected and valued as a critical cog in the success of the organisation.

The winner of the Security Administrator of the Year category is Sabrina Crowe from Red Badge Group.

Sabrina has been with Red Badge Group for two and a half years and is responsible for the administration of all six company offices between Auckland and Dunedin. She is constantly innovating and streamlining the way things are done, including creating new methods for data management and stock control.

She is also described as ‘The Master of Filing’ and has stepped up the company’s Green Planet program with recycling, reduction of wastepaper and cloud storage reducing paper and space.

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Security Consultant of the Year Award This award recognises the Security Consultant who has demonstrated outstanding performance in their role. Consultants often play a key role in offering expertise and insight that can transform the quality and effectiveness of service, product or system that is offered.

The award recognises the existence of a distinct skill set and crucially, the way it is harnessed and managed, to make a substantial and quantifiable difference to the security strategy and/ or practice of their customers. The recipient will be a strong proponent for industry best practice, will be suitably qualified and experienced and be a person who inspires others and sets incredibly high standards.

The winner of the Security Consultant of the Year category is Andy Gollings of Red Badge Group.

Andy is a strong proponent for industry best practice. He is currently serving as Deputy Chair of ASIS International New Zealand Chapter as well as Chair for the NZSA Special Interest Group leading the development of the new security industry NZQA qualifications.

This award recognises the work by Andy in developing a self-assessment tool for the event and venue sector following the March 15th attacks in Christchurch. The tool-kit was designed to help event professionals understand the security threats specific to their event or venue, containing mitigation strategies, a self-assessment tool, summary of selfassessment, and a good practice guide.

This was not a Red Badge Group project but rather Andy working on his own initiative for the betterment of event and venue providers in New Zealand and to keep our people safe and secure.

Security Integrator of the Year Award This award recognises an individual or organisation who has embraced the role of integrators in bringing together security subsystems into a whole and ensuring those systems function together effectively.

The recipient will have demonstrated technical expertise, sound knowledge of security risk and needs assessments, exemplary customer service and consistently delivers a physical security programme that is supportive of a healthy enterprise.

The winner of the Security Integrator of the Year category is Mark Chessum of Advanced Security Group.

Mark has been in the security industry for 20 years and joined Advanced Security in 2013. His technical skills see him as an expert in most platforms and he has the technical capability to problem solve and support junior team members on these systems and to help them improve their own skills and knowledge.

Mark has been instrumental in Advanced’s relationship with NZTA where the CCTV systems installed are being created into an overall system.

Feedback from the customer states “Mark is a fantastic subject matter expert to work with on the system and has been a key person in ensuring a reliable and efficient service.”

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Security Officer of the Year Award This award recognises excellence, commitment and professionalism within the guarding sector, including service to customers and outstanding acts. The award will be presented to an individual who has gone beyond what can reasonably be expected of them in providing a level of service that exceeds the customers and/ or managers expectations, inspiring others and setting high standards.

The judges have commented that there was a significant number of quality nominations in this category and that the final scoring was very close.

The winner of the Security Officer of the Year category is Anton Kritzinger of Armourguard Security.

Anton is the consummate security professional and sets the standard for guarding in New Zealand. And whilst this award reflects Anton’s day to day performance, it also acknowledges his actions in response to an incident that occurred at an Auckland Transport bus station.

As a group of youths exited a bus, one of the group became very aggressive towards the guards and patrons, and started throwing shopping trolleys onto the road and damaging the bus shelter.

When asked to leave, the offender turned his attention to Anton and began moving towards him in a threatening manner. Anton kept his distance, stayed calm and tried to deescalate the situation.

The offender then boarded a bus parked at the station and created a

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disturbance before threatening the driver. At this time Anton used force to restrain and detain the individual whilst waiting for police attendance.

The offender was arrested and charged with aggravated assault, including spitting on Anton.

Given Covid-19, Anton was tested and cleared of the virus before returning to work. Anton was also the recipient of one of the NZSA Covid-19 Guardian Awards earlier this year for his outstanding efforts.

Security Supervisor/Operations Manager of the Year Award The Security Supervisor or Operations Manager of the Year recognises those who through technical expertise, operational knowledge, customer service and skilful and innovative leadership, ensure the delivery of services that consistently exceed customer expectations.

Security Supervisors and Operations Managers provide a critical function ensuring service delivery and the recipient will be an inspirational leader and innovator, team focused and committed to delivering exceptional service on a 24x7 basis.

The judges have noted that this category had a significant number of high calibre nominations and that the final judging was extremely close.

The winner of the Security Supervisor/Operations Manager of the Year is Simon Ward of Red Badge Group.

Simon has been in the security industry for three years. Originally

from a sport coaching and project management role in the IT industry, Simon was looking for an industry and role that had more variety and the opportunity to utilise all his skillsets daily. He found the challenge he was after and now runs the Red Badge security team at New Zealand’s largest high-end retail shopping precinct, Westfield Newmarket.

Simon and his team’s customerservice focus ensure the customer experience is at the forefront of everything they do. The customer has provided glowing referrals and states that through Simon’s efforts, the Red Badge team is not just a contractor but an integral part of the Westfield Newmarket team.

Security Trainer or Workplace Assessor of the Year Award This award celebrates those who have made a difference to improving security practice via training and recognises the individual who has consistently promoted outstanding performance and produced quantifiable results that have benefitted the organisation and its workers and customers.

The winner of the Security Trainer or Workplace Assessor of the Year is Jeremy Peake of Advanced Security Group.

Jeremy is a Skills NZ Assessor and supports the trainees in his region who are working towards the Level 3 electronic security certification. He engages with the trainees frequently, offering support and mentoring, and ensures that they are progressing through their training.

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Jeremy not only helps trainees learn and grow in the industry, he also runs regular monthly in-house training sessions to help his peers in their development and in ensuring improved customer outcomes.

Visionary Leadership Award This award recognises an individual or organisation that has demonstrated bold and visionary leadership and created a differentiation in the market-place between themselves and other competing service providers.

The leadership of the organisation will be closely aligned with the vision, mission and values of the organisation and will be strongly embedded in all interactions with staff, customers and the wider public.

The winner of the Visionary Leadership Award is Hayden George from Advanced Security Group.

one day I can be perceived as half the manager and visionary leader that he is.”

Covid-19 Guardian Awards During the COVID-19 lockdown period, the NZSA introduced a special weekly award known as the Covid-19 Guardian Awards to celebrate and recognise the fantastic efforts of our essential service workers. a

b

d

One of Hayden’s work colleagues provided the following endorsement: “I report to Hayden who is the epitome of a Visionary Leader as our GM. Hayden is always available and has a very clear direction of where the organisation is going and how we are going to get there which comes across in every interaction that we have either one-on-one, internally with staff; at management meetings or externally when meeting with clients; current or future.

“He has the core company values in mind every time we talk business and every time we interact, I learn something new. For me this is invaluable, and it gives me the utmost confidence in the company and our future in the industry and I hope that

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c

e

The five recipients of the Covid-19 Guardian Awards were: a) Marcus Hendriksen, Allied Security b) Pakuranga Plaza Security Team, Guardforce Security – Lutelo Hausia, Kelemete Makalio, Mark Tavoi Solomona, Meketi Siliva and Phillip Lova c) Miranda Clark and Bryan Keightley, Aegis Private Security d) Anton Kritzinger, Armourguard Security e) Keisha Rihari, FIRST Security

and recognises the individual who has scored highest across all categories and is recognised as the Supreme Award Winner and Security Professional of the Year.

The winner was announced by Sir William Gallagher. “It’s an honour to be presenting the prestigious Ian Dick Memorial Award for Security Professional of the Year,” stated Sir William.

“The recipient of this year’s award had multiple letters of recommendation sent in, all highly praising his fantastic work ethic, incredible knowledge, and outstanding service.

Accolades flooded in from customers and colleagues alike, who spoke highly of their interactions with him and the time and care he dedicates to each customer.

“Described as always professional, polite, efficient, and trustworthy, he is known by name and reputation by almost every bureau he works with. His enthusiasm for his work hasn’t waned, even after 16 years on the job.

“A true team player, he makes it his goal to absorb knowledge and impart this on others to help them succeed.

He has selflessly devoted himself to improving the work ethic and skills of those around him by teaching others to find passion in their work, and to never stop reaching to upskill and learn new things.

“Such high praise and dedication cannot be overlooked, and so it gives me great pleasure to announce the recipient of the 2020 Security Professional of the Year is Jeremy Horne of Alarm Watch.”

Ian Dick Memorial Award for Security Professional of the Year This award celebrates the contribution of Ian Dick, a stalwart of the security industry and a significant contributor to improved training and standards across all facets of the security industry,

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INTERNATIONAL

Defence Ministry sizes up the international security environment The just-released Ministry of Defence Statement of Intent 2020-2024 provides an assessment of the international security environment that rings the alarm on the democratic health of New Zealand’s Western allies.

Published in August, the Statement of Intent articulates the Defence Ministry’s strategy and priorities for the next four years. The Ministry’s success, according to the Statement, depends on its ability to “understand and advise in changes and trends in the security environment,” and to this end the Statement delivers MOD’s first international security assessment since the onset of the COVID-19 pandemic.

NZSM Chief Editor Nicholas Dynon is a frequent commentator on New Zealand’s defence and international security outlook

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The Statement is being published at a time of uncertainty as a result of the COVID-19 pandemic,” writes Secretary of Defence Andrew Bridgman in his Introduction.

“Although the full impact and implications will only become clear over time, the spread of COVID-19 is exacerbating a range of global security and economic challenges impacting on both our strategic and operating environments.”

According to the Statement, the rapid onset and global spread of COVID-19 has placed strain on the very foundation of our security – the international rules-based order. This is of importance to New Zealand, which, as a small trade-dependent state, regards the maintenance of the ‘rules based order’ as a pre-requisite to its security.

Two years ago, the Ministry’s Strategic Defence Policy Statement 2018 (SDPS) identified that the single

greatest threat to New Zealand is posed not by any one country but rather by the accelerating erosion of the international rules-based order.

The Statement of Intent maintains this position.

“The pandemic is intensifying existing geopolitical trends and exacerbating a range of security challenges,” continues the Statement.

“Although the full impact and implications for global security will only become clear over time, the spread of COVID-19 has accentuated geopolitical shifts, tested the robustness of democratic governance, and increased social inequalities.”

In terms of COVID’s economic impacts, the Statement notes the World Bank’s forecast of the worst global recession since World War II, with global unemployment expected to rise to its highest level since 1965.

“The pandemic has reinforced that New Zealand’s security outlook may be shaped most powerfully by a combination of forces increasing pressure on the international rulesbased order, which will play out in newly potent ways close to home.”

Painting a stark picture pitting powerful against small states, open societies against closed, and indeed open societies against their own liberal traditions, it lists these ‘combination of forces’ as: • States pursuing greater influence in ways that challenge international norms and at times

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NATO Military Committee Chairman visits New Zealand, June 15, 2017. Credit: Flickr/NATO North Atlantic Treaty Organization

the sovereignty of small states • Challenges to open societies that threaten those states’ willingness to champion the rules-based order, and • Complex disruptors – including an array of impacts from climate change, technologies changing the nature of conflict, extremist ideologies, national and regional tensions, and transnational organised crime – that disproportionately affect open societies and small or weak states, and are forces for disorder.

Thus, in addition to pointing to interstate tensions, the Statement of Intent echoes the SDPS’ identification of a trend of “liberal democracies sliding into illiberalism’ as posing a major threat.

“Challenges to open societies and Western liberalism, driven by increasing disillusionment with existing arrangements within these societies,” stated the SDPS, “threaten to reduce the willingness of open liberal states to champion the rulesbased order.”

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Think violent protests and public distrust of central government in the US, the emergence of ultra-right wing political movements in Europe, and growing gaps between rich and poor exposed by the economic impacts of COVID. The Statement also continues the Ministry’s nod to climate change as a key security challenge. The intensifying impacts of climate change, it states, will result in our neighbours being more “likely to require more humanitarian assistance and disaster relief, stability operations, and search and rescue missions in the next decade.”

“Further afield, supporting stability in the Asia- Pacific, from countering violent extremism in Southeast Asia to the denuclearisation of North Korea remain important to uphold regional security.”

The Statement paints a stark picture of the international security environment, the extent to which New Zealand is not immune, and the approach New Zealand might take in response.

In a further nod to the SDPS, the Statement elaborates on how New Zealand might act as threats to the international rules-based order intensify. “While we will conduct some missions on our own, most Defence Force deployments will be undertaken alongside other government agencies and our international partners.”

In the 2018 document, ‘international partners’ were described as “partners that share our values and interests”, and the Statement of Intent confirms that New Zealand’s emphasis on its open and liberal values remains.

Accordingly, the Statement can be interpreted as a clear rebuke not only of authoritarian states challenging the international rules-based order, but also of worrying illiberal social and political trends occuring within New Zealand’s traditional allies, including its ‘Five Eyes’ partners.

This article was initially published online on 22 September 2020.by The Diplomat’s Oceania blog.

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COVID-19

Pre-departure border controls may minimise post-arrival COVID risk The political focus on perceived security gaps in Managed Isolation Facilities, writes chief editor Nicholas Dynon, distracts from the critical task of implementing more proactive border management measures.

In a 19 August media release, Minister of Housing, Hon Dr Megan Wood, announced that the security of the Managed Isolation and Quarantine System and maritime border would be bolstered by an additional 500 NZDF personnel.

“We are reducing our reliance on private security guards by scaling up Defence Force personnel, especially in the highest risk facilities,” explained the Minister. “They will staff the higher risk security areas such as entry and exit points and public areas.”

On 26 August, the Director General of Health authorised members of the Armed Forces at MIQFs with enforcement officer powers under the COVID-19 Public Health Response Act 2020 to be able to give legally enforceable directions, and to request a person to provide identifying information.

Under section 18 of the Act the Director-General may authorise “a suitably qualified and trained person who is employed or engaged by the Crown or a Crown entity” to carry out any functions and powers of an enforcement officer under the Act. Some legal experts have since questioned the legality of authorising military personnel under section 18 given that servicemen and women are not employed by the Crown or by a Crown entity, which is generally taken to refer to Executive Government,

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but rather by the Governor General on behalf of the sovereign in accordance with section 5 of the Defence Act 1990.

Beyond such legal arguments, some commentators have had more to say. Dr Simon Ewing-Jarvie, in a blog post titled “The NZDF Aren’t Handbag Checkers”, wrote “given that we know the ‘War on Covid-19’ is a long game, it would be madness to lock down our Defence Force into a cycle of running hotels, manning roadside barriers, ‘handbag checking’ and ‘drain-sniffing’.”

There are no doubt strong arguments to be made on either side of that debate. But, ultimately, no one is doubting the ability of NZDF personnel deployed at MIQFs to acquit themselves admirably in their unexpected role.

What’s concerning about the Housing Minister’s announcement is its implication that private security is to blame for gaps in the COVID border control regime. As part of her announcement, Dr Woods stated that the government would “be moving to a model of direct employment of security guards with the appropriate training and paying the living wage.”

Unsurprisingly, the private security industry’s peak body, the New Zealand Security Association (NZSA), hit back.

“The announcement raises a number of concerns with regards

to how the plans will be enacted and the resulting impact on security providers and their staff,” stated NZSA CEO Gary Morrison in a 20 August update to his members. “It also fails to recognise that many of the staff working on these sites are already being paid the living wage and are engaged in industry [NZQA Certificate] Level 3 training.”

Morrison also acknowledged the controversies surrounding the highly criticised role of private security providers in securing Melbourne’s isolation facilities, but pointed out that the making of any trans-Tasman parallels is misleading.

To be sure, there have been disappointing lapses by private security personnel at the MIFs, but these have been overstated by a media that has allegedly been offering bounties for images of dozing isolation facility security guards.

“When things go wrong, the tendency is to blame operational mistakes,” Keith Woodford, Honorary Professor of Agri-Food Systems at Lincoln University wrote recently in relation to the issue. “The reality is that such mistakes always occur in large scale operations. The New Zealand border operation, with between 400 and 500 people entering on most days, is very large scale. Yes, mistakes will happen.”

Meanwhile, with hundreds of travellers entering New Zealand daily

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Head of Managed Isolation and Quarantine Air Commodore Darryn Webb. Image: NZDF.

under a COVID airline quota, there nevertheless remains the continued risk of the virus infiltrating the border undetected. As COVID cases continue to rise in the Northern Hemisphere, our air and sea ports are the virus’ most likely avenues of attack.

Prof Woodford recommends a nuanced risk-based approach to entry at the border. “It is very clear that the risks associated with people from some parts of the world are many times greater than those coming from some other regions such as Australia and most of the Pacific Islands,” he wrote. “Restrictions on people entering New Zealand have to be proportional to the specific risk.”

Immigration New Zealand (INZ) has long deployed risk-based policy and processing models to its assessment of visa applicants and persons seeking entry upon arrival.

Via pre-flight processes and systems, such as offshore visa applications, Electronic Travel Authorities (NZeTA), the collection of biometric information and Advanced Passenger Processing (APP), INZ effectively pushes our border controls out beyond our shores and at least as far back as the last port of embarkation.

It’s a ‘security in depth’ approach

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that seeks to assess risk, flag issues and make decisions well before a passenger checks into a New Zealand-bound plane – and well before they pass through the New Zealand border.

Apart from closing the border to all but ‘exempt’ persons, this ‘pre-departure’ border control approach isn’t being used by our border authorities in relation to COVID. Rather, New Zealand has implemented a range of ‘post-arrival’ controls.

COVID border measures, for example, compel those entering the country to spend a minimum of 14 days in managed isolation or quarantine, and to be wearing a face mask from the airport to the facility.

These measures make sense, but they all happen once an untested person is already here.

Requiring travellers overseas to produce a clear COVID test prior to departing for New Zealand is one example of a pre-departure border control. But New Zealand doesn’t require it.

Among FAQs on its website, in answer to the question “Why don’t we require exit testing for those coming into New Zealand?”, the Ministry of Health states that it “doesn’t believe

pre-departure testing is effective on its own. You could still have COVID-19, even if you test negative for it.”

It’s an answer. But it doesn’t answer the question. Of course predeparture testing is not effective on its own, but used in combination with the range of other controls already in place it would provide better security in depth.

Many airlines require their passengers to undertake temperature screening and/or produce a clear COVID test prior to their flight, and some even offer pre-flight testing services.

Some countries require a clear test prior to a passenger departing their border to travel elsewhere, while others require travellers to provide extensive health and contact information prior to entry.

There are a range of pre-departure border control options available to Government that, if imposed, would deliver safer travel and reduce the risk of COVID entering the country in the first place.

Managed isolation and quarantine makes sense, but a blinkered focus on fixing perceived holes in managed isolation security in the absence of robust pre-departure border controls doesn’t.

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GUIDELINES

Good Practice Guidelines: Alarm response Launched in June, the NZSA’s New Zealand Security Industry Good Practice Guidelines provides clear guidance on a range of security guarding topics. In this excerpt we step through alarm response.

According to the New Zealand Security Industry Good Practice Guidelines, mobile security patrol is a security service provided by security guards travelling to multiple sites that are physically distant from one another, within a defined period of time.

Along with alarm response, the document lists noise and smoke control, community patrols, security escorts, parking enforcement, lockups or unlocks, bed-downs, internal or external checks, issuing trespass notices, animal control, business park patrols, freedom camper enforcement, and council park patrols as the various roles of mobile security patrols.

The Guidelines cover the minimum standard for a mobile security patrol guard carrying out an alarm response. Including the procedures covering the steps involved in approaching a site, arriving at site, leaving the patrol vehicle, conducting external and internal checks, dealing with an offender on site and taking follow-up action.

The following excerpt should be read in conjunction with the Guideline’s chapter ‘Guidelines for mobile security patrol guards’, which covers additional information relevant to alarm response, including risk management and escalation plans.

Approaching the site When going to the site, you should be aware of vehicles and people present at or leaving the site. As you get within a block of the scene and when it is safe to do so, turn off your headlights, wind down your windows and slow down. This approach: • enables you to listen for and observe any possible offenders leaving the area.

• is a more covert way of approaching the scene, giving anyone still on site less warning that you are coming.

Note: Only adopt this approach where it is safe to do so and no other traffic is on the road.

Skilled alarm response techniques make the difference between catching offenders, either on site or later, and missing offenders and contaminating scenes. Although most alarm activations are false alarms, you should treat every activation as live until you are certain it is not.

There is always the possibility that a mobile security patrol may arrive and disturb an offender who is still on site. If this happens to you, you must ensure your own safety first but also immediately escalate the situation and remain in a safe position where you can safely observe and monitor the offender(s) and site until the Police arrive.

Arriving at the site When you are arriving on site, it is important to conduct an immediate

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October/November 2020

assessment and identify a safe assembly point (SAP). A SAP is a specific location you have identified as part of your risk assessment. It is a place where you can park your vehicle close to the building or site in activation, yet it will also provide you with an immediate exit from the location and/or will be a place of safety if you need it.

It is important to point your patrol vehicle in a direction of immediate escape to give yourself a safe method of exiting.

Your patrol vehicle can help protect you. When you arrive, we recommend you park at the SAP and remain in your vehicle until you feel it is safe to leave it. When you arrive at the site, you should: • advise your operations centre that you have arrived.

• observe and look for evidence that offenders have been or are still on site (use a spotlight to help you).

Note: If you observe any evidence that an offender has been or is still on site, move to a safe observation point and escalate to the Police while continuing to

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observe the site. If the situation escalates before the Police arrive, remove yourself from the area to a place of safety and inform the Police.

Leaving the vehicle Once you have completed observations from the safety of your patrol vehicle and when it is safe to do so, carry out observations around the area close to where you have parked. You must carry the equipment you need when you leave the patrol vehicle. This equipment includes: • personal duress device or system.

• communications equipment.

• torch or light (minimum 250 lumens).

• keys, tags or codes.

Make a special effort to closely scrutinise any area known to be a hazard or where security breaches may occur.

Note: If you observe any evidence that an offender has been or is still on site, MOVE to a safe observation point and escalate to the Police while continuing to observe the site.

External check When you are ready to start an external (perimeter) check of the premises, do not unset the site alarm. If the alarm is still set, your operations centre will be able to notify you of activation sites inside the building if an offender is still on site while you are there. You only unset the alarm after you have completed this external check.

Physically check all doors and windows as offenders have been known to close doors or windows behind them after entering a site. Stay as close to the building as possible to minimise scene contamination.

It is good practice to tag all doors during this check as it will help you identify exit points if an offender is still inside. Remember to use the STOP, LOOK, LISTEN method for both internal and external checks.

Note: If you observe any evidence that an offender has been or is still on site, move to a safe observation point and follow your company escalation response procedures. Your external check should include the following.

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• Perimeter fence: Check the perimeter fence for signs of damage, intrusion, or need of repair.

• Gates: Check gates for condition and locking devices such as chains and padlocks.

• Buildings: Check buildings for signs of damage or illegal entry.

Check windows and doors are closed and not broken. Turn off lights, heaters and water taps where possible.

Note: During your external check of the building, if you reach a corner of the building and you cannot see what is around that corner, maintain a wide patrol. Keep the greatest safe distance you can as you are moving around the corner to minimise the risk of any potential threat in the area you cannot see.

• Vehicles: Regularly check company and private vehicles that remain on site at a customer’s premises.

Internal check After you have completed an external check, if you have found no evidence that an offender has been or is on site, and if you have the keys: • enter the premises.

• unset the alarm.

• begin an internal check.

When conducting an internal check, even if you have found no signs of external tampering it is important that you ensure your own personal safety.

Remember to use the STOP, LOOK, LISTEN method for both internal and external checks.

Before entering the site, it is important that you note the specific details of the alarm activation or activations. This information may give you a clue of the activation or specific movement involved in the building when the alarm was activated.

If the building is dark, turn the lights on so you gain the best view for your internal check.

Offender on site If you believe one or more offenders have been or are still on site, follow these steps to keep safe:

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• MOVE immediately to a place of safety (such as your patrol vehicle).

• HOLD in your place of safety.

• TELL by calling the Police and activating your duress alarm.

• OBSERVE from a safe distance inside your vehicle.

• ASSIST the Police when they arrive by explaining the facts and giving them access to the building if required.

Where it is practicable, you should display a ‘Move, Hold and Tell’ response sign prominently on site to remind staff of the best response during an emergency.

Other ways to help the Police are: • take care not to contaminate the scene by removing or disrupting evidence.

• make a note of where you have walked.

• not touch areas the offender may have touched.

• not smoke in the area or spit on the ground (the Police may mistake it for evidence from the offenders and use specimens for

DNA testing).

• explain where the break-in has occurred.

• explain only the facts (e.g. if you saw an offender running away tell Police how long ago and where you last saw him, rather than where you think he went based on the direction of the noise).

• accompany them into the building.

Follow-up action Once the Police have completed their work and the keyholder has taken control of the premises: • complete reports in line with your security company’s process.

• advise your operations centre when you have left the site.

You can then leave the scene unless the keyholder wishes you to remain for their safety.

You can view or download the New Zealand Security Industry Good Practice Guidelines on the NZSA website at https://security.org.nz/ security-industry-good-practiceguideline/.

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Hikvision announces ‘touch-free’ MinMoe Face Recognition Terminals for easier access control and time attendance Hikvision, the leading provider of innovative security products and solutions, has announced its new access control and time attendance offerings. The MinMoe Face Recognition Terminals promise a new era of face recognition access control.

To meet a multitude of real-world scenarios and customer needs, the MinMoe Face Recognition Terminal line-up features four distinct series: (i) Value Series, (ii) Pro Series, (iii) Ultra Series, and (iv) Face Recognition Modules for Turnstile. With powerful functions and competitive prices, the Value Series (DS-K1T341A/DS-K1T331) products have been uniquely designed for SMEs, such as offices and retail shops.

“We see great advantages in the ‘touch-free’ experience that face recognition provides,” says Frank Zhang, President of the International Product and Solution Center at Hikvision.

“With advanced deep learning technology and diverse practical functions, we expect that MinMoe Face Recognition Terminals can bring more security and efficiency to our small and medium sized customers, making access control and time attendance much easier.”

Better security with face anti-spoofing Equipped with dual lenses – a visible light lens and an infrared lens – MinMoe Face Recognition Terminals will only grant access when both lenses detect the same person, and when it determines that the face is actual, not an image. This antispoofing technology prevents most attendance fraud and makes access control management much safer.

Multiple third-party integration options

Fast, accurate recognition, even in darkness Hikvision MinMoe Face Recognition Terminals are powered by a deep learning algorithm, which increases face recognition accuracy to over 99 percent and enhances verification speeds to under 0.2 seconds. These levels of speed and accuracy ensure a pleasant, ‘touch-free’ experience for users – a vast improvement over swiping ID cards or fingerprint scans.

MinMoe Face Recognition Terminals also perform well in low- and even zero-light environments.

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Along with door integration, MinMoe Face Recognition Terminals can be linked to NVRs for data recording and storage. They can also talk to network cameras to allow clear video recording of the scene when any pre-set events are triggered.

MinMoe products provide an abundance of third-party integration options for extensive compatibility, allowing quick and cost-effective connections with customers’ existing door control and attendance systems.

For more information about Hikvision MinMoe Face Recognition Terminals, visit https://www.hikvision. com/au-en/products/Access-Control-Products/FaceRecognition-Terminals/

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INDUSTRY

IFSEC Global Influencers in Security and Fire 2020 The IFSEC Global Influencers in Security and Fire for 2020 have been revealed, and the good news is that five New Zealanders feature among the winners – proof that Aotearoa’s security industry is influencing above its weight.

Awarded annually, the IFSEC Global Influencers in Security and Fire recognises ‘influencers’ in security from around the world. This year, 86 security professionals were recognised across six security categories, including: • Security executives (the senior most official in an enterprise, whose primary duties encompass leading and managing security for the enterprise).

• Security end users (e.g. heads of security, directors of security).

• Security manufacturers/vendors/ installers/integrators (those displaying exemplary work in the field of installation or specific projects, as well as technological innovation).

• Security thought leadership (e.g. thought leaders, association figures, academics).

• Security ‘One to watch’ (championing the sector’s rising stars, nominees should have worked in the industry for no longer than five years).

• Cyber security professionals and thought leaders.

Nominations were judged by an international panel of highly respected judges, including New Zealand’s Jason Cherrington, CEO of Optic Security Group, who sought to identify the world’s biggest ‘influencers’.

According to IFSEC’s definition, an influencer is a person who: • has played a key role in driving technological innovation.

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• has been a driving force in changing regulation, standards/ guidance or best practice.

• holds insights/opinions that are widely respected and that are influential in shaping debate around industry issues.

• has been instrumental in the success of the organisation or business they lead or are employed by.

• has helped to raise the industry’s profile or been an influential voice in the national media.

New Zealand winners emerged in the categories of ‘Commercial Security – End Users (Including Security Directors/Heads of Security)’ and ‘Cyber Security Professionals’. Their influencer profiles are as follows: Andrew Thorburn (Joint 10th – Commercial Security) Andrew D. Thorburn is a highly experienced and commercially astute protective security and organisational development consultant with a career that spans both the private and public sectors. Andrew brings over 25 years of security technology and staff services strategy and implementation experience to end user clients.

Andrew regularly contributes to the profession through voluntary sector leadership, development and delivery of subject matter to special interest groups, such as New Zealand Security Association, (ISC)2 and ASIS International, and contributes thought leadership pieces for industry online and

Andrew Thorburn

print publications. He is the immediate past ASIS International Chapter 148 Chairperson and the 2018 New Zealand Security Consultant of the Year.

Andrew has demonstrable experience in local and central government critical national infrastructure projects and is currently working on establishing local, but globally supported, industry leadership and governance awards. He is also driving for the development of culturally aligned sector training for indigenous people.

Sir Ken McKenzie (9th – Commercial Security) Sir Ken McKenzie deploys 48 years’ industry experience encompassing construction, transport, emergency services, retail, cash in transit, workplace health & safety, senior management and leadership in community and corporate institutions.

He is a respected security practitioner specialising in safety and security risk,

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Sir Ken McKenzie

Dean Kidd

Sai Honig, CCSP, CISSP

cultural change management, cultural safety and security and integrating technology with human factors.

Ken has been instrumental in deploying cultural safety competence change management across Transport Construction and currently, cultural safety and security change management and the interface of technology with human factors in the Australasian Cultural Sector. He is a significantly influential leader in the Protection of Australasian Cultural Assets (PACA) within cultural institutions.

As Head of Security, Health & Safety at Auckland Museum he is actively engaged with the security industry, is well respected for visionary leadership in security applications, applying bespoke systems fit for whole of business never previously considered, and regularly presents at security conferences.

Auckland. Dean has a particular interest in bringing technology and human behaviour analysis together to combat negative intent within the crowded place.

He is also a past Chairman of ASIS NZ and has championed diversity, strategy and membership growth whilst serving the organisation. Continuing to partner with academia to obtain a balanced view of all things security, safety, risk and emergency planning, his career to date has seen him travel across the world to work with industry leaders.

Kendra Ross (15th – Cyber Security Professionals) Kendra Ross is co-founder of Duo NZ Ltd, New Zealand’s first and largest cyber security distributor and PS Duo, a cyber security resourcing company for the channel. Kendra exited both businesses in 2019 and is now assisting in their expansion.

Kendra founded 1st Tuesday in 2008, creating a forum for over 1,000 senior professionals to support this vision and in 2016 Kendra co-founded Project Wednesday, a platform for people considering cyber security as a career. In 2016 Kendra was appointed to the Establishment Board of NZ’s first CERT. She has also been appointed by Government onto several Taskforces on Cyber Security.

In 2019 joined Tech Futures Lab Advisory Board and is helping shape Masters and Post Grad Programs in Technology and Innovation. Among the awards Kendra has personally received, the stand out for her was when she was the first female inducted into the NZ IDG ICT Innovation Hall of Fame in 2018.

Dean Kidd (8th – Commercial Security) Dean Kidd is Head of Security – Venues at Regional Facilities Auckland, which is part of Auckland Council. This team act as the guardians of 12 iconic venues that host over 1,000 events per year. Dean has been a part of this organisation for 13 years and has held roles in health and safety management, event security planning and venue protection management.

He is currently responsible for a hybrid guard force, whilst also delivering several sizeable projects that will form a part of an integrated physical protection system (security) that will span across the city of

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Sai Honig, CCSP, CISSP (16th – Cyber Security Professionals) Sai Honig has worked in differing roles in various industries. Prior to information security, Sai was an aerospace design engineer and financial/ operational auditing.

Sai’s IT experience is in the governance, audit, supply chain, risk management, and security.

Her industrial experience includes manufacturing, healthcare, education, and financial services. Sai has volunteered for Grameen Foundation.

This foundation’s global efforts in microfinance and assisting those to access capital in order to improve their lives, their families and their communities.

Sai’s volunteer efforts were recognized with The President’s Volunteer Service Award in May 2013 from President Barack Obama. Sai served as board member of (ISC)2 from 2017-2019. Sai is also co-founder of NZ Network for Women in Security.

Kendra Ross

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SECURITY INDEX

2020 Unisys Security Index reveals New Zealand’s big security concerns Natural disasters top security concern for New Zealanders, Kiwi women more concerned about impact of COVID-19 than men, and high trust for government tracing tech, 2020 Unisys Security Index finds.

New research from Unisys Corporation reveals New Zealand women are significantly more concerned than their male counterparts about the impact of COVID-19, according to the new 2020 Unisys Security Index.

The longest-running snapshot of consumer security concerns conducted globally, the Unisys Security Index asked New Zealanders to assess their level of concern about how global health crises, such as the outbreak of the COVID-19, impacted the economic stability of New Zealand; their job security; their financial security; their family’s physical health; and New Zealand’s health infrastructure.

Overall, in the COVID-19 environment, New Zealanders were more concerned about the stability of the nation’s economy, health infrastructure and their family’s wellbeing than their personal health or data security.

Women, however, expressed significantly higher levels of concerns for most areas and in particular the stability of New Zealand’s health infrastructure (61 percent of women seriously concerned vs 40 percent of men), the nation’s economic stability (63 percent of women vs 48 percent of men), family health (55 percent

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of women vs 41 percent of men) and financial security (47percent of women vs 35 percent of men) .

“These findings indicate that the pandemic is causing women more stress than men, which is likely to be a reflection of their personal experience given the overrepresentation of women in frontline occupations such as healthcare – with nine in 10 nurses female,” said Andrew Whelan, vice president, Commercial and Financial Sector, Unisys Asia Pacific, who is based in Wellington.

Top security concerns change in 2020: Return to normality The overall measure of security concerns of the New Zealand public is 136 out of 300, the third lowest of the 15 countries surveyed. It has returned to recent normal levels, down from 143 recorded immediately after the Christchurch attacks in 2019.

In 2020, the top three security concerns are natural disasters (47 percent of New Zealanders seriously concerned about this issue), bankcard fraud (44 percent) and identity theft (43 percent).

The top security concerns have changed over the last 12 months.

After the Christchurch attacks, concern about national security in relation to war or terrorism had jumped to the top of the list, but in

2020 it has returned to its previous position as the second lowest of the eight issues tracked.

In 2020, New Zealand women are more concerned about most types of security issues that are used to calculate the index, with a Unisys Security Index of 142 for women compared to 130 for men – 9 percent higher. In particular women are significantly more concerned about natural disasters, ability to meet financial obligations and their personal safety.

Despite data theft issues of bankcard fraud and identity theft ranking among the top concerns, the New Zealand public’s concern for the cybersecurity issues that contribute to such theft has decreased: 40 percent of New Zealanders are concerned about computer viruses and hacking, down from 48 percent in 2019, and 35 percent are concerned about online transactions, down from 39 percent a year ago.

In addition, when assessing the concerns arising from the global pandemic only 22 percent of Kiwis were concerned about the risk of a security breach while working remotely, and 26 percent were concerned about the risk of being scammed.

“Consumers appear to be blasé about the dangers of being online – or simply distracted by their higher

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concern about national infrastructure and family well-being. This is a critical issue for organisations that underwent a rapid transformation to move to WFH models due to the pandemic,” said Ashwin Pal, director of security services, Unisys Asia Pacific.

“Meanwhile cyberattacks in New Zealand are increasing – up 38 percent during 2019 even before the COVID-19 scams started.

Understandably, people were more concerned about their ability to access health services should they or their family require them – and likely assumed their employer would take care of securing data and systems in the ‘new normal’ environment.

However, for many organisations the first challenge was simply enabling their teams to work remotely.”

“People are the weakest link in security. Shadow IT grows with every unauthorised app downloaded, even if well intentioned for remote collaboration - it might not be covered by the security rigour deployed across the rest of the organisation,” observed Mr Pal. “Employers need to ensure their people have secure direct access to applications, are trained to identify and avoid malicious scams and phishing attacks designed to exploit the fears and distractions created by the pandemic, and can quickly isolate devices or parts of the network to minimise the extent of a breach – because breaches are inevitable.”

Kiwis trust government tech in emergency response The study also polled the New Zealand public’s willingness to share personal data with organisations or use a facial recognition app on their phone to confirm their identity.

Almost two in three (62 percent) New Zealanders say they would be willing to share their location data with police so that they could be located in an emergency. Whereas less than half are willing to share such information with the government to expedite access to citizen services such as drivers licence or social benefit applications (48 percent),

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expedite border processing in airports (46 percent), or share it with banks (47 percent) to identify suspicious activity in their accounts. Even less are willing to share information with health insurers (33 percent) or retailers (23 percent).

Overall, Kiwis are more receptive to using a mobile app with facial recognition to verify their identity to access online services from the government than with banks. The majority (58 percent) are willing to use such an app to apply for/renew driving licenses (58 percent) and approximately half are willing to use it to financial benefits (50 percent) or enable government agencies update

their contact details (49 percent).

Whereas only 41 percent are willing to use this type of mobile app to apply for a credit card or home loan with a bank.

“The findings suggest a high trust in the government collecting private data when it is for an emergency response, which reflects the relatively high levels of compliance among New Zealanders with the COVID-19 safety measures,” said Andrew Whelan, vice president, Commercial and Financial Sector, Unisys Asia Pacific, based in Wellington.

For more information visit www. unisyssecurityindex.co.nz.

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PHYSICAL

Protecting our crowded places from attack On 17 September, New Zealand Police released its long awaited strategy to assist owners and operators of ‘crowded places’ across New Zealand increase the safety, protection and resilience of their venues.

Protecting Our Crowded Places from Attack: New Zealand’s Strategy / Te Whakamaru i Ō Tātau Wāhi Kōpiripiri mai i te Whakaekenga: Te Rautaki a Aotearoa sets out a consistent approach to promote the safety of crowded places.

Crowded places include locations that large numbers of people access easily and predictably, such as transport hubs and public transport, buildings and offices, tourist attractions, and civic spaces. They can also include open spaces like busy streets, parks and pedestrian malls.

The nature of crowded places means they pose extra risks to people, as they can be a target for attacks.

The new strategy explains what crowded places are, the risks they pose, and how businesses, event organisers, sports clubs, charities, community and religious groups, central government agencies and local government can help to keep people safe. It highlights that: • As New Zealanders we need to work together to protect ourselves against the possibility of an attack to ensure the safety of those working in, using and visiting crowded places.

• Owners and operators of crowded places have a particular responsibility to ensure protective security measures are in place as part of their emergency planning

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Protecting Our Crowded Places from Attack: New Zealand’s Strategy Te Whakamaru i Ō Tātau Wāhi Kōpiripiri mai i te Whakaekenga: Te Rautaki a Aotearoa

and health and safety practices.

The strategy sets out a consistent approach to protecting crowded places. It introduces guidelines and tools to help owners and operators of crowded places reduce the chance of an attack occurring, and lessen its consequences, using methods that are proportionate to the threat, helping owners and operators to: • better understand how to Deter, Detect, Delay and Respond to an attack • conduct self-assessments of the risks of an attack at their location or event, and • assess the appropriate level of protective security needed.

Building stronger partnerships

and better information-sharing are key elements of the strategy. National advisory groups, representing businesses and communities will be established to facilitate collaboration with the objective to increase the capability across New Zealand to Deter, Detect, Delay and Respond to an attack or similar incident.

In addition to the main strategy document, crowded places resources include a suite of resources, including: • Self-assessment tool: an initial assessment of how attractive your location may be to an attacker.

• Assessing protective security tool: to aid your thinking about how to best protect your event from attack, and to support you to make improvements.

• Detecting hostile reconnaissance tool: provides an overview of the potential indicators and protective security measures that could be considered when developing or reviewing security plans and measures to mitigate hostile reconnaissance.

• Security audit: to check which security matters are relevant to the type, size and risk profile of your crowded place, identify any security gaps that you need to resolve; and record the actions you plan to take to resolve them.

The strateg y, guidelines, planning tools and answers to common questions are available at: www.police.govt.nz/crowdedplaces.

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INDUSTRY TRAINING

Security Training and Professional Development SIG The NZSA Special Interest Group for Training and Professional Development within the Security Industry met virtually on 28 August. This is an abridged version of the report of the meeting submitted by Chairperson Andy Gollings.

Conflict management training Skills approved trainers Skills have published a list of approved security instructors for conflict management (COA) training, which is available on their website.

It is important that security providers ensure those providing their training are approved, as nonapproved trainers will not be able to register NZQA credits on trainee records of learning.

Security industry training survey In July the NZSA conducted a survey of industry stakeholders seeking feedback on a range of industry training based questions.

The response was very pleasing with 97 responses from a wide crosssection of industry providers, trainers and customers. Due to Covid-19 related distractions we are still analysing the data, however several key responses include:

Training SIG Chair Andy Gollings.

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• 54 percent of respondents state they are not fully aware of training available within the industry.

• 77 percent of respondents state current industry training only partly meets industry needs (48 percent) or does not meet industry needs (29 percent).

• 32 percent of respondents state that the accessibility of industry training is a significant barrier to the effective delivery of training.

• 35 percent of respondents state that funding is a barrier to the effective delivery of training.

• 92 percent of respondents would like the capability to train and assess staff internally.

• 80 percent of respondents support the introduction of a refresher training requirement in conjunction with the five yearly COA licence renewal.

These are concerning statistics which demonstrate that our industry has a significant opportunity to improve and a need for greater collaboration to ensure that we do so.

Call centre qualifications The NZ Certificate in Contact Centre (NZCiCC) Level 3 qualification is available for delivery to Monitoring Centre Operators, including those new to their roles and more experienced operators. The qualification covers core skills such as techniques for listening, technical skills and how to gather information

with content specific to a monitoring centre environment.

The qualification is delivered in-house at a cost of $350 + GST using an external assessor or $150 + gst for those with approved internal assessors. For more information contact AndreaR@skills.org.nz.

Comments from the Chair Over recent times we have seen demand for security services grow.

This has seen people repurposed from other industries who are stepping up and helping us raise the standards.

Key users of security services appear to be seeing the value in paying a living wage. This is an area of opportunity for our industry to make a significant shift.

If we are able to create real career pathways and have security staff see the value in growing within the industry, we will be able to provide that trusted level of professional security officer that New Zealand needs. We need to work together to improve the conditions and opportunities available to our teams and in return demand the professionalism that our clients expect.

We are committed to raising industry standards and your feedback and input is essential. Please direct any questions or concerns that you have to the NZSA so that we can work together to ensure our customers and our staff are provided the quality support that they deserve.

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INDUSTRY

NZSA CEO’s September Report In this update, NZSA CEO Gary Morrison talks Covid-19 Managed Isolation Facilities, New Zealand Security Awards, virtual reality CoA training platform, security career pathway website and more.

Gary Morrison is CEO of the New Zealand Security Association (NZSA). A qualified accountant, Gary originally joined Armourguard Security as a junior accountant and held several roles over two decades prior to appointment as GM for New Zealand and Fiji, after which he established Icon Security Group.

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Similar to many of my associates and colleagues, I take great pride in our industry and the people who work within it.

Over the last six months I have observed the industry as a whole, including employers and employees, stand up and deliver essential services to a high standard despite what have been extremely difficult economic and social conditions.

My views were further reinforced by the number of quality nominations that we received for the Covid-19 Guardian Awards and the New Zealand Security Awards over recent months.

I have found it very difficult and challenging therefore to deal with and respond to the recent negative coverage targeted at the industry in relation to the provision of security services at the Managed Isolation Facilities (MIF’s).

There is absolutely no doubt that perceptions and opinions, be it of politicians, the press or the public, are influenced by wider issues and events that are largely inconsequential to the matter at hand. In our situation we faced a backdrop of major shortfalls and deficiencies in the delivery of private security providers in Melbourne.

The security model used in Melbourne was however significantly different to that used in New Zealand - in Melbourne all security at the MIFs was delivered by three private security providers using a multitude of subcontractors. Locally, private security makes up approximately 25% of those on site at the MIF’s and

services are delivered by a number of providers rather than subcontractors.

Opinion was also influenced by regular press reports of guards being found asleep and working dual roles as uber drivers. The reality is that there was a handful of security staff caught sleeping early in the commencement of services, several of whom were employed by Aviation Security, but allegations of staff working dual roles appear to be unfounded.

What also goes unseen and unrecognised are the efforts made by security providers to address any shortfalls and seek continuous improvement, such as implementing 15-minute welfare checks during night hours and implementing new technology to monitor staff locations and welfare.

Whilst supporting the efforts of our providers and their staff, I am also aware that there is a need to accept and acknowledge that there is much that the industry needs to do if we are to change existing perceptions and consistently deliver a quality level of service.

It is evident that a significant number of private security staff working at the MIF’s are still on their blue ‘temporary’ licenses. Whilst some of these staff will have had delivery of the green “full” licenses delayed by Covid-19 restrictions, the reality is that many will not have completed the mandatory training requirements since commencing employment. This is not acceptable and must be addressed urgently by those security providers concerned.

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Similarly, there is a clear need for some security providers to lift their recruitment standards and processes to ensure that workers are fit for purpose. This also includes electronic security providers and the need to cultivate and develop new entrants into the industry rather than the traditional bringing in workers from overseas and poaching between providers.

From an association perspective it is clear that we need to further improve our relationship with government and government agencies and to look at strategies and initiatives that will further promote best practice within the security industry.

The events over the last six months havenâ&#x20AC;&#x2122;t dented my pride in the industry but they have been a timely reminder that while we have achieved a lot over recent years, we still have much to achieve.

New Zealand Security Awards Due to Covid-19 restrictions this yearâ&#x20AC;&#x2122;s event was live streamed on the NZSA website from the Vidcom recording studio in central Auckland.

Our MC Te Radar was again superb in the role and together with DJ Lo Key brought a high level of professionalism and entertainment to the evening.

Our winners on the evening are

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provided later within the newsletter but congratulations to all who were nominated and to those who took the time to submit nominations.

Our viewing statistics show 290 live views and 150 post-event on demand views, however with the number of employer hosted parties with multiple viewers it is probable that individual viewer numbers were well in excess of 750 - a fantastic number by all measures.

It is our intention, restrictions allowing, to host next yearâ&#x20AC;&#x2122;s event at the Christchurch Town Hall but with live streaming of the awards presentation so that we can involve those unable to be present on the night.

Special mention and thanks to our Event Sponsor Gallagher, Support Partner Skills and all of our Award category sponsors.

section specific to Event Security and expect to have it available for release within the next few months.

New Zealand Security Good Practice Guideline As mentioned in our previous newsletter, the Good Practice Guideline was launched in June.

It has been very pleasing to receive positive feedback on the document from a range of stakeholders including security providers, training organisations, industry customers and government agencies.

We currently have a working group developing an additional

Virtual reality training platform This is a joint initiative between the NZSA and MSD and whilst the development of the VR training platform for delivery of the COA mandatory training has taken some time, it is nearing completion and we are still confident of an October launch.

We have had the opportunity to view screen versions of the first cuts from the virtual reality scenarios and even without the benefit of

NZSA member benefit programmes This year we have launched four new benefit programmes, once specifically targeted around business advice and support re Covid-19, however the others are intended to provide long term and quantifiable benefit and value to our members.

Each of the HR Advisory Service, Speak Up Line and Business Continuity Plan benefits are provided free of charge to our members and with the intention of ensuring our members have access to best practice advice and support across areas that are critical to business.

For more information on member benefits please refer to later details within this newsletter.

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the headsets that fully immerse the learner in the situation, the training delivery provides a marked difference and improvement on the role play simulations traditionally used for training purposes.

The next few months will involve further input from a small group of subject matter experts, including Skills, to ensure both content and delivery are 100% throughout. We will also be formalising the rollout programme and pricing models.

Watch out for further announcements over the coming month!

MSD and NZSA Skills for Industry Programme As advised in our last newsletter, we are pleased to have signed a new contract with MSD under the Skills for Industry initiative that will see the NZSA team tasked with placing 200 candidates into full-time employment within the security industry over the coming year.

A key change in our contract sees our focus shift from working with those on benefits, to the newly unemployed, or likely to become unemployed, due to the impacts of Covid-19. Many of the candidates we are now working with have come from roles within the hospitality,

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tourism and retail sectors and they bring with them considerable customer service ethos and skills.

We can also announce that following the launch of the VR training platform, the NZSA will ensure that all candidates receive their mandatory training on the platform and have their full licence, at our cost, as part of the placement service.

If you require any staff on a fulltime basis (30+ hours per week), contact Andrea at andrea@security. org.nz to discuss how the programme works and the support payments that we can offer to assist with additional training and induction costs.

Security career pathway website Our work with candidates seeking employment opportunities has highlighted an industry weakness in that we have very limited resources that talk to the different roles and opportunities that exist within the security industry, or the career pathways that can be followed.

For many individuals, mention of the security industry immediately brings to mind a mental picture of a burly guard outside a bank or tackling a pitch invader at a football match.

This detracts from our ability to attract a diverse and skilled workforce

that can meet our resource demands going forward, including our ability to attract school leavers and graduates.

The NZSA is currently working to develop a stand-alone website, securitycareers.co.nz, that will provide a comprehensive and structured introduction to roles within the industry and career pathways.

It will also include information on skill set requirements, training requirements and options, indicative pay scales and possible pathways into other industry sectors such as Corrections, Police and cyber.

Development timelines are still be to finalised however we are confident of a launch this calendar year.

As you can see, we have a lot on the go currently with the VR training platform and career pathways website development, but Iâ&#x20AC;&#x2122;m sure youâ&#x20AC;&#x2122;ll agree that these will provide a significant step forward for the industry and hopefully go some way towards influencing public perceptions and lifting service delivery standards as mentioned within my opening comments.

As always, we welcome all comments and feedback.

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PHYSICAL

New crowded places strategy a good start It’s only days since the 17 September release of ‘ Protecting Our Crowded Places from Attack: New Zealand’s Strategy’, writes chief editor Nicholas Dynon, and initial security industry feedback is mixed.

Several months after the subdued publishing of New Zealand’s Counter-Terrorism Strategy on 18 February, one of its associated documents, Protecting Our Crowded Places from Attack: New Zealand’s Strategy has now been released with a similar lack of fanfare.

As reported in the April 2020 issue of NZSM, the new crowded places strategy builds on the 2017 Australian and 2014 UK crowded places documents, tailoring its advice to the New Zealand context.

Initial reactions Initial reactions from within the security industry to the document’s release have been mixed. According to Red Badge’s Andy Gollings, collaboration will be key.

“On first review it looks good, a more practical approach than the ANZCTC Strategy, which is what is needed,” Mr Gollings commented on LinkedIn. “It will be really interesting to see how well this is adopted by operators of crowded places and security operators,” he continued. “We all need to support greater collaboration and the establishment of these advisory groups should have a really positive impact, with the right people in the room.”

According to Sir Ken McKenzie, Head of Security, Health and Safety at Auckland Museum, the document is a good start, although “there will have to be some clarity in detail, proactive assistance to assess a venue and deliver security confidence and

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Protecting Our Crowded Places from Attack: New Zealand’s Strategy Te Whakamaru i Ō Tātau Wāhi Kōpiripiri mai i te Whakaekenga: Te Rautaki a Aotearoa

assurance that everything practicable has been delivered.”

Sir Ken also noted that the document offered little in the way of “really informative guidance.”

“The links to various sources of supportive information while helpful will in my view make it very confusing for those trying to come to terms with “What Does This All Mean For Me” and how do I apply it as a venue owner/operator,” he wrote in the same LinkedIn discussion.

What the Strategy says about private security Although several government ministries and agencies were listed as having contributed to the crowded places strategy, it appears that New Zealand’s non-government security sector is yet to be consulted in the document’s development. This is despite the document making a

number of brief references to ‘private security’ and its apparent role in the strategy’s implementation: “Before deciding which protective security measures to use, owners and operators must determine how exposed their location is to attack and assess its risks and vulnerabilities in a proportionate way. They may need to consult private security providers to help them.” [Page 9] “Based on the results of the self-assessment, the tool gives guidance about what steps to take next. These may include talking to police, undertaking a risk assessment of the location, hiring a private security contractor and implementing effective and proportionate protective security measures recommended by an expert.” [Page 16] “Private security providers have an important role to protect crowded places. Sometimes private security personnel (security contractors, risk analysis experts and private security officers) are directly responsible for making crowded places more secure.

Often they are the first responders to a terrorist attack or similar incident.

Consequently, they must be well trained and professional.” [Page 16] According to the document’s Introduction, New Zealand’s crowded places strategy rests on four elements, two of which are ‘building stronger partnerships’ and ‘better sharing of information and guidance’. Given their lack of sector consultation so far, however, the strategy’s owners have much to do to deliver on their collaborative intentions.

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INDUSTRY

Mastercard takes a unified approach to security Taking a converged approach to security means Mastercard is better placed to address the security threats it faces, writes senior editor of ASIS International’s Security Management magazine Megan Gates We are all in this together. That was the theme that swept the world in the wake of the coronavirus pandemic. The sentiment was reiterated at Mastercard after CEO Ajay Banga released a letter to the financial institution’s community, reiterating its commitment to serving its customers, employees, and society as a whole during this unprecedented time.

Megan Gates is Senior Editor at ASIS International’s Security Management magazine. She joined the Security Management team in 2013 after graduating from Missouri State University with a Bachelor of Science in Journalism.

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“At Mastercard, our focus has always been on helping to build a more connected world, and in today’s environment, this is more important than ever,” Banga wrote.

“We remain committed to that cause and are moving forward in a way that supports human safety and global efforts for sustainability now and recovery in the future.”

A core component of this crisis response is ensuring that Mastercard employees are safe and can continue their work securely, Banga added.

“During this time of uncertainty, we pledged to all our employees that there will be no layoffs related to the COVID-19 crisis in 2020,” he wrote. “And we’ve initiated several temporary policies according to guidance from regional authorities, international health organisations, and our employees’ own concerns and comfort levels, including working from home, split working schedules, restricted or postponed travel, among others.”

This approach models a philosophy held at Mastercard that safety and security are not just the responsibility of the security department, but of all employees who play a valuable role in protecting the organisation’s assets, says Ron Green, chief security officer for Mastercard.

“In the past, the organisation would have felt that the security team takes care of that—we have other stuff to do,” Green explains. “Today, security is something that we all have to do at Mastercard.”

Security Philosophy Corporate security leaders have discussed the idea of converging their physical security and cybersecurity teams for more than a decade.

Roughly 25 percent of organisations in certain parts of the world have taken that step—sometimes also including business continuity— according to research by the ASIS International Foundation, The State of Security Convergence in the United States, Europe, and India.

The benefits of this approach include greater ability to align security strategy with corporate goals, greater communication and cooperation, more efficient security operations, and more visibility and influence with the board and C-suite, according to the report.

Mastercard has merged its physical and cybersecurity teams to better address threats that the financial institution faces.

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“Our adversaries, they don’t think that way—cyber and physical being separate—they just attack,” Green tells Security Management. “They don’t have that artificial boundary to hold them or slow them up. They don’t care. Because we’re combined, we just think about security.”

Other organisations are coming to a similar conclusion—especially when it comes to preventing fraud.

For example, the U.S. Secret Service recently merged its Electronic Crimes Task Forces and Financial Crimes Task Forces into a single network known as the Cyber Fraud Task Force.

“Online payments and banking are now globally pervasive, credit card numbers and personal information are illegally sold on the Internet and Dark Web, and cryptocurrencies have become one of the primary means by which criminals launder their illicit profits,” the Secret Service said in a press release. “No longer can investigators effectively pursue a financial or cybercrime investigation without understanding both the financial and Internet sectors, as well as the technologies and institutions that power each industry.”

Mastercard benefits from having a CEO who buys into the philosophy

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of convergence, Green says. Along with being the CEO, Banga is the co-founder of the Cyber Readiness Institute, served on U.S. President Barack Obama’s Commission on Enhancing National Cybersecurity, and led discussions at the Business Roundtable on security matters.

Banga’s interest in security—and in making it a core component of Mastercard’s mission—has helped Green and his team receive buy-in from other executives for their work.

Green briefs the executive leadership team on security threats and provides data about risks to their specific teams.

“The ability to report on the status of their teams’ susceptibility, that gives the executives data to go in and talk to their teams,” Green says.

“If you want to get your executives engaged, you have to make them knowledgeable and provide them with how they can help.”

These actions have also encouraged the mindset that security is everyone’s responsibility at Mastercard. This has become especially critical in recent years as social engineering and phishing have become some of the main attack methods for malicious actors to infiltrate organisations and

compromise networks.

“One of the principal reasons we’re focused on security as everybody’s responsibility is if you look at the way the threat moves, many breaches today start from compromising an unintentional insider through phishing and social engineering them to do the wrong thing,” Green says. “Companies are then compromised, and data is stolen or altered. But it starts with people not being focused on security.”

Raising Awareness Not everyone is a security expert.

But all employees have some degree of access to corporate networks and sensitive data that if compromised could place the organisation at risk.

All employees need to have some basic security knowledge and receive training to help reduce risk, Green says.

To help educate the general workforce, Mastercard created its Secure It awareness program that focuses on one topic each month.

The overarching themes and programs are developed in house, but Mastercard works with a video company to produce sketches that are then shared through its Secure It TV programming.

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Secure It also brings in outside speakers, such as Frank Abagnale, who operated as a con man from the time he was 15 until caught by authorities at age 21 and whose story was dramatised in the movie Catch Me If You Can. He later worked for the U.S. federal government and is now a security consultant for the FBI academy and private organisations.

These speakers share information on high-profile security topics, as well as security risks that impact employees’ everyday life—such as how to secure your home Wi-Fi network like a professional.

“We do a lot to bring it home,” Green says. “If someone tries to trick you into giving up information, or breaking into networks, that puts you and your personal information at risk.

We gear up people to think about security in their everyday home life.”

The security team also partnered with human resources and communications to help articulate and explain technical concepts to a nontechnical audience, says Neil Parker, Mastercard’s business security officer, employee digital experience, and member of the ASIS International Young Professionals Council.

“The technical guys are never going to articulate it in a way to change the mind-set—this is where we need HR, communications, operations, and others to help out,” he adds.

Additionally, Mastercard conducts regular phishing training and test campaigns. Mastercard previously only ran these campaigns twice a year, but recently began conducting them every month for all employees—including the CEO and his direct reports.

“We’ve established standards around acceptable behaviour, and there is training if you fail the tests,” Green says. “There are also consequences associated with it because our employees are accountable for their conduct. We have a ‘three strikes and you’re out’ policy.”

In his monthly briefing with the CEO and senior executives, Green will share the results from previous phishing exercises so they can take

that data back to their teams.

“Those executive leaders talk to their teams about the importance of paying attention, having the right hygiene when it comes to protecting Mastercard,” Green says.

This became especially critical as many Mastercard employees made the transition to working fully remote during the coronavirus pandemic.

In March and April, Mastercard briefly paused its phishing tests to employees. It also beefed up briefings and information for employees to help them secure their new home office space and help reduce risk to Mastercard.

“With the pivot to put everybody at home, the threat landscape changed,” Green says.

Through a Secure It challenge, Mastercard provided videos on securing home routers, things to consider when using an Alexa or Google Home system, and more.

Employees who participated in the challenge received a pin for their efforts, and Green says that the voluntary program has caught on.

“I think the transition has been easy for us,” says Parker. “We never wanted to look at just security within our walls but security being a way of life. We enable our employees to connect to work from everywhere.

You need to be thinking about security everywhere, as your normal way of life.”

Programs like Secure It have helped employees see the security team as a business enabler instead of a police force for the organisation, Parker adds.

“When we look at legacy and how to get employee buy-in, the big change for corporate security is not being seen as policing the organisation,” he explains. “We’ve helped lead the way with that by combining the cyber and physical teams, and by doing that, it’s changed us from being the police to being a partner and business enabler— expediting buy-in.”

And these programs have helped to make a difference in protecting Mastercard. Banga issued an ambitious goal to the security team: reduce phishing attempt click-through rates to a 1 percent average across the organisation. After testing nearly every month, Parker says Mastercard is very close to meeting that goal—despite increasing the difficulty of its testing.

Mastercard is also sharing its best practices with smaller and mediumsized businesses that cannot afford a security apparatus as robust as its own.

“We partnered with the Global Cyber Alliance and created the Cyber Readiness Institute to help provide best practices for small and medium businesses,” Green says.

Mastercard has also made tools available to help smaller organisations think through core security components, such as asset management, anti-malware, and network scanning.

“We give you the why of why you need to do it, and also provide videos and free tools so you can manage your assets,” Green explains. “We’re giving you the ability to raise the game and protect yourself.”

© 2019 ASIS International, 1625 Prince Street, Alexandria, VA 22314. Reprinted with permission from the September 2020 issue of Security Management.

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October/November 2020

INDUSTRY

New appointments and award nominations for Gallagher Gallagher announces new security appointments and finalists in three categories of the 2020 United States’ Outstanding Security Performance Awards (OSPAs).

Gallagher grows Asia-Pacific leadership team Global security manufacturer, Gallagher, is expanding the reach of its Asia-Pacific team with the additional responsibility for India, Middle East, and Africa (IMEA) regions. The expansion sees Ian Meadows, Sales Manager for India, Middle East, Africa, Pakistan, Sri Lanka, and Bangladesh, join Gallagher’s APAC leadership team, reporting to Craig Schutte, General Manager for Australia, Asia Pacific, and IMEA. Based in New Zealand, Meadows has well-established relationships with Gallagher partners through the region, working with partners in India since 1996, the Middle East since 2005, and Africa since 2019.

“There’s no doubt Ian’s considerable skills and experience with Gallagher will be a great asset to our team,” says Schutte. “I’m looking forward to working with him and increasing support for our partners across this region.”

Meredith Palmer, Gallagher’s Chief Product Officer.

October/November 2020

Mark Junge, Global General Manager – Security, says, “Under Craig’s strong leadership, the APAC team has grown significantly over the past few years. Adding the IMEA region to their strategic direction is an exciting opportunity which will greatly benefit our partners throughout India, the Middle East, and Africa.”

Meredith Palmer takes on Chief Product Officer role Gallagher has appointed Meredith Palmer as Chief Product Officer for Gallagher’s security business. In this role, Palmer will drive the vision, strategy, design, and development roadmap for Gallagher’s security solutions.

Palmer joined Gallagher in April 2020 overseeing Gallagher’s new security solution for small businesses.

The Chief Product Officer role has now been expanded to cover the full breadth of Gallagher’s security solutions, including high security, enterprise, and small-medium business.

“I’m delighted to see Meredith take on the challenge of the expanded Chief Product Officer role,” says Mark Junge, Global General Manager – Security. “Since joining us earlier this year, she has quickly become a valued member of our executive leadership team and she has brought an insightful fresh perspective to our small business solution.”

Palmer brings over 20 years of experience in marketing, product management, strategy, and innovation to the role, and has lived and worked in countries all over the world.

Gallagher named triple finalist in U.S. Outstanding Security Performance Awards Gallagher has been named a finalist in three categories of the 2020 United States’ Outstanding Security Performance Awards (OSPAs).

Gallagher was one of just three companies announced as a finalist for Outstanding Security Equipment Manufacturer.

Gallagher’s Security Portal for Online Training (SPOT) and the innovative Proximity and Contact Tracing Report were named finalists in the Outstanding Security Training Initiative and Outstanding New Product categories, respectively.

“We’re proud to produce worldleading, innovative security solutions that protect people and assets all across the globe,” says Scott Elliott, Gallagher’s Vice President for the Americas. “It’s an honour to be named as finalists in three OSPAs categories which recognise the best in the industry.”

Ian Meadows, Gallagher’s IMEA Sales Manager.

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INDUSTRY

Hasty COVID-19 responses open windows for corruption The COVID-19 pandemic presents a stage for corruption, backroom deals, and fraud, with consumer scams the tip of the iceberg, writes Claire Meyer, Managing Editor of ASIS International’s Security Management magazine.

Claire Meyer is Managing Editor of ASIS International’s Security Management magazine. She has been covering the security industry since 2012, reporting on cybersecurity, leadership, security technology and trends. She holds a degree in journalism from the University of Missouri-Columbia.

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In the West Africa Ebola outbreak of 2014–2016, the International Federation of Red Cross and Red Crescent Societies (IFRC) played a pivotal role in disease prevention.

Teams of volunteers provided treatment and care, as well as burying victims of the disease, preventing as many as 10,500 additional cases, IFRC estimates.

However, where there is money being spent on crisis response, there is opportunity for fraudsters to take action.

Transparency International warned that the influx of funds and donations into the region would make response efforts vulnerable to fraud and corruption. In a subsequent investigation, IFRC uncovered millions of dollars’ worth of fraud across the humanitarian organisation’s operations in West Africa.

Of the more than $124 million (US) handled by the organisation during the Ebola epidemic, approximately $6 million was lost through collusion between former IFRC staff and bank employees in Sierra Leone, overbilling and fake billing by a customs clearance provider in Guinea, and inflated prices for goods and services in Liberia.

Today, the wider scale of the coronavirus pandemic, which has touched six continents, also presents a

wider stage for corruption, backroom deals, and fraud.

According to Transparency International, corruption in the health sector causes losses of more than $500 billion every year, even without the extreme circumstances of a pandemic. Health sector corruption often involves solicited informal payments from patients in exchange for treatment; theft and embezzlement of money, medicine, or medical equipment and supplies; favouritism for certain patient groups over others; and data manipulation, such as fraudulent billing.

“In a time of crisis, when resources are scarce and the stakes are high, eliminating corruption in the response to an emergency is literally a matter of life and death,” says Irem Röntgen, business integrity program coordinator for Transparency International. “Yet, with large amounts of resources suddenly available and a rush to get it to those most in need, there are sadly still those who will seek to take advantage for their own benefit.”

In the coronavirus pandemic, this behaviour was quickly apparent.

In late May, the U.S. Federal Trade Commission (FTC) announced it had received more than 52,000 reports of COVID-19 related scams since the beginning of 2020, resulting in almost $39 million in losses. The average consumer lost $470.

October/November 2020

“Sadly, corruption often flourishes in times of uncertainty and could undermine the response to the pandemic,” wrote Lisa Ventura, practice lead of the Partnering Against Corruption Initiative at the World Economic Forum, in a recent article. While the response to COVID-19 should focus on saving lives and addressing health and socioeconomic consequences quickly and effectively, she added, “principles of transparency, justice, and good governance need to underpin all measures at all times.”

“Transparency and accountability must not be lost in the haste to respond to COVID-19,” she wrote.

As governments enacted emergency legislation to bypass typical checks and balances on public spending to expedite health crisis response measures, transparency may have already been left by the wayside.

According to a report by the Lawyers Council for Civil and Economic Rights at the Cyrus R. Vance Center for International Justice, Corruption in Times of COVID-19: A Regional Perspective on Public Procurement, corruption related to public procurement for pandemic response has been alleged in at least 12 countries across North and South America as of April 2020.

“While corruption risks always exist, the costs of these risks are

higher during the emergency as already limited public resources are syphoned off due to corruption,” the report warned.

The lawyers’ report highlighted misappropriation of public goods and increases in direct purchases and contracts for health-related equipment and services, instead of acquiring goods through more transparent public bid processes.

These shifts may produce shortterm results but long-term risks of increasingly corrupt government systems and national processes, which threatens both citizens and private organisations.

“Essentially, corrupt political systems become less responsive to the needs and interests of ordinary citizens,” Röntgen says. “We see that countries with more corrupt public sectors have fewer opportunities for diverse groups to engage in decision making, for example. For businesses, this can mean that only those companies with close links to those in power are able to win contracts or take advantage of government incentives for the private sector.”

In addition, some key materials— such as PPE—have been in short supply in different regions affected by the pandemic. In the environment of high demand and low supply, governments, private companies, and individuals are forced to compete to gather the necessary PPE, leading

opportunists and bad actors to take advantage of the situation to sell counterfeit or shoddy goods, price gouge, or seek favours or bribes.

“Public procurement of emergency equipment has quickly emerged as an area to watch closely, as governments relax procurement regulations in order to quickly obtain essential goods,” Röntgen says. “This opens the door for back-handers, price gouging, and conflicts of interest. It is essential that there is transparency about how governments are spending funds to fight the pandemic, so that any abuse can be identified and those responsible held accountable.”

Writing for Pillsbury Law, Aaron Hutman, Jenny Sheng, and David Oliwenstein warn that the COVID-19 pandemic exposes a large number of organisations and individuals to legal risk, as well as the risks associated with falling prey to a scam or risking the purchase of ineffective PPE. “In the aftermath of the COVID-19 pandemic, we expect to see widespread enforcement actions by the U.S. government, other national governments, and multilateral development banks.

Companies will face large penalties, and individuals who participated in unlawful activity or looked the other way may face criminal liability,” they wrote.

“At some point in the next 12 to 24 months, the world will return to some level of economic normalcy.

Politicians, the media, watchdogs, and whistleblowers will begin to shine daylight on the activity that took place during the chaos of the pandemic. If past crises are any guide, public outcry for accountability will ensue,” they added.

“In one sense,” Röntgen notes, “COVID-19 will be a litmus test for businesses and governments alike to show their commitment to serving all stakeholders. With companies vying with each other to receive large amounts of loans and other financial assistance, transparent business conduct will be more crucial now than ever.”

© 2020 ASIS International, 1625 Prince Street, Alexandria, VA 22314. Reprinted with permission from the August 2020 issue of Security Management.

October/November 2020

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43

EVENTS

Safe & Secure Facilities & Public Spaces Scheduled for 3-4 March 2021 at Auckland’s Eden Park, Conferenz’s Safe & Secure Facilities & Public Spaces conference is set to deliver international and local thought leadership on the protection of facilities and venues.

Chaired by NZSM chief editor Nicholas Dynon, Safe & Secure Facilities & Public Spaces will feature experts from across police, law enforcement, government, legal, sports, venue operators, risk management and the security industry.

A key event for those responsible for security and safety at event venues, and event operators and security professionals, the conference’s program has locked in the following notable speakers:

Keeping New Zealand’s national stadium safe during a global health crisis Nick Sautner, Chief Executive, Eden Park The COVID-19 pandemic presented an unprecedented change in the way mass events could function in New Zealand. Lockdown meant a restriction on these events proceeding, until Alert Level 1 arrived, and the stadium had to move quickly to accommodate new health and safety measures.

• How New Zealand’s stadia and event industry reacted to the COVID-19 outbreak • What ways did the industry pivot and maintain engagement • How did you keep safety and security at the forefront when welcoming fans back Security at national and civic level – funding, collaboration, and strategy Darroch Todd, Risk Manager, ATEED • Analyse strategy used to react to security threats in the long and short term • Learn how funding is allocated to various departments and services • Gain insight into how New Zealand operates security at a national and civic level How security technology and architectural design are mitigating harm Dr Lee Beattie, School of Architecture + Planning, University of Auckland With many of New Zealand’s largest cities undergoing modernisation and transformation, building in security and safety features is becoming increasingly common.

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• Innovations in architecture, designing cities to reduce hostile threats • Integrating innovative security technology into public spaces • Hostile architecture, security features designed to reduce antisocial behaviour Keynote: Global security and safety Professor Rouben Azizian, Centre for Defence and Security Studies, Massey University New Zealand plays a key role in many international security coalitions. As the world becomes increasingly online, the need to form alliances within the international community is becoming increasingly needed.

• Recognise key examples of international collaboration and their effects • Gain insight into New Zealand’s place within the international security community • Hear about the latest innovations in international security Protecting our crowded places from attack – New Zealand’s strategy Inspector Fleur de Bes, Prevention Manager – National Security, NZ Police • New Zealand’s Strategy is a key component of the ‘Countering Terrorism and Violent Extremism’ National Strategy • Establishing four elements to be applied consistently, yet flexibly to all crowded places: Building strong partnerships, enabling better sharing of information and guidance, implementing protective security and increasing resilience • Introducing four aspects of protective security: deter, detect, delay and respond • Specifying our message for people in the event of an attack: ‘escape, hide, tell’ Mastering the art of profiling – managing indicators of potential offenders Neil Quarmby, Managing Director, Intelligence Rising, Australia

October/November 2020

Leading research in psychological and sociological trends has allowed researchers to determine profiles for potential hostile threats. Building on this important science there remains a critical role for the ‘art’ of profiling, providing critical intelligence for security and enforcement professionals to identify risks and mitigate them.

• Identifying the key signs of aggression and unrest in an individual • Reducing recidivism for a safer New Zealand • Health and safety behaviours of individuals, groups and companies Threats to national security posed by social media Nick Nelson, Senior Lecturer, Massey University Social media platforms were initially seen as tools that would allow democracy to flourish. However, a darker side of social media has arisen - one which threatens national security and undermines democracy. Nowhere has this been more evident and arguably effective than in the 2016 United States Presidential Election and 2016 BREXIT referendum.

• What is social media and how is it used as a tool of influence?

• What threats does social media pose to national security?

• How can these threats be countered?

The critical importance of effective risk assessment David Turner, Management Board, RiskNZ • Identify the key components of an effective risk assessment plan • Analyse how risk assessment techniques can be scaled for events of any size • Hear about the new rising trends in areas of risk, and how they can be minimised Major event security – delivering and operating effective security at scale Craig Sheridan APM, Managing Director, S heridan Consulting, Australia In a post-pandemic environment, the delivery of largescale events has dramatically changed.

• Analyse the techniques used by large facilities to maintain social distancing and hygiene during large events • How security technology is effectively used at large

October/November 2020

scale events in the current environment • Identify the need for collaboration between private security, law enforcement and the wider stakeholder group Developing a whanau-centric “risk-based-approach” to COVID-19 Chris Kumeroa, Director, Global Risk Consulting Dealing with the complex nature of the global pandemic saw a large degree of uncertainty by the public and in particular our Maori communities.

• Build the Te Tiriti o Waitangi framework with the State and respective agencies • Establishing the pandemic threat and risk landscape / role and road map • Technology becomes one of your best friends around Crisis Management Response Risk frameworks - why these can be the ‘playbook’ for successful major international event delivery Michelle Hooper, Tournament Director, Rugby World Cup 2021 • Sharing of key learnings and case studies from Rugby World Cup (RWC) 2011 New Zealand, RWC 2015 England, FIFA U20 World Cup New Zealand and RWC 2019 Japan • How the identification and mitigation of risk and buyin and collaboration from key stakeholders supports successful major international event delivery Legal Clinic: Maintaining public safety without breaching the rights of the people Gretchen Fraser and Richard Monigatti, Dentons Kensington Swan • Understand your obligations under the Health and Safety at Work Act 2015 when providing security and safety services • Learn how to avoid breaches of privacy of your personnel and others • Identify other rights and obligations impacting the role of security organisations and their ability to deliver security effectively and within the law (including mitigating areas of risk) For a full event schedule and more details, visit https:// www.conferenz.co.nz/events/safe-secure-facilities-publicspaces.

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REACH

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Visit www.asis.org.nz for more information

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