The fact is, most dealerships have disconnected data that they can’t rely on to make smart decisions. That means you have to act on guesswork or inconsistent reports. What you want is data that’s accessible at speed and fully connected to your DMS and entire ecosystem. Data that helps you focus time and resources to achieve the best impact on your profitability and customer experience. This approach is already a reality, and it’s your competitive edge. VEGA is here.
Click here to go from guesswork to game plan
INSIGHTS BEAT INSTINCTS
‘An excellent outcome’: All the latest reaction to Supreme Court’s car finance ruling
• Reaction pours in from across the industry and beyond
• Leading lender warns ‘reputational damage is already done’
by Jack Williams @JournoJack25
The landmark Supreme Court ruling on motor finance represented an ‘excellent outcome’ for dealers, lenders and customers.
That is according to the Finance and Leasing Association (FLA) which says the verdict has ‘restored confidence to the sector’.
The trade body is just one of several groups to issue statements on the decision, with reaction pouring in the days following the ruling.
As well as the FLA, there have been comments from Auto Trader, Carmoola and countless legal experts.
The responses have only ramped up since the FCA announced it is to consult on a redress scheme for customers, which could end up costing as much as £18bn.
‘This judgement is an excellent outcome. It properly reflects the role and responsibilities of dealers, lenders and customers, and it has restored certainty and clarity to the largest point-of-sale consumer credit market in the UK.
‘In addition, it has restored confidence to the sector, confirming that it remains a solid investable option – which, in turn, means the supply of affordable motor finance will continue for customers.
‘Cars are an essential part of UK life – and for many people, relying on a car means relying on motor finance. Just over 80% of new cars are bought on finance, as is a large percentage of used cars.’
‘With such wide-reaching implications, the automotive industry has been waiting with bated breath for the ruling, as have many consumers, and so will be grateful to finally have some clarity on what we hope will be a straightforward administration of the redress.
‘It may be some time before we know exactly how the process of disclosing commission will be enacted, but striking the right balance will be key.
‘A pragmatic solution that minimises the impact on an industry that contributes billions to our economy, but also a consumer-centric approach that ensures transparency and confidence for millions of buyers.’
‘This ruling provides legal clarity, but it should not be misread as an endorsement of how the car finance industry used to operate.
‘Too many consumers were left in the dark, overcharged, and underserved by a system that put profits over people. So even though the breadth of legal liability has been limited by this decision, the reputational damage done to the traditional car finance industry is very real.
‘Now that the legal questions have been settled, there is no reason for delay. The FCA should move quickly to enact some sort of redress scheme for discretionary commission arrangements – which are universally recognised as unfair and exploitative.’
‘Firstly, we shouldn’t lose sight of the fact that this is good news for dealers and lenders.
If we’re looking at maximum payments of around £950 for claims where the Johnsontype threshold is met, that is well below the multiple thousands that claims management companies and others were bandying around.
‘Secondly, dealers and lenders are now in a position where they can start to calculate their exposure. Finally, and this is a point that has been perhaps underreported, dealers need to read their old contracts with motor finance providers to check there is no form of indemnity in place that protects the lender in the event of claims of the type now envisaged.’
‘We have gone from a situation on the Friday where the Supreme Court verdicts suggested the worst risks for the motor finance sector had been removed, to one on Monday morning where the FCA’s intervention has re-introduced the possibility of quite widespread reparations.
‘It means we’re going to remain in a situation of considerable uncertainty.
‘If banks and motor finance companies are forced to pay billions in compensation to consumers, it’ll potentially have a knock-on effect on the availability and cost of finance to fleets. Also, if it becomes more difficult for used car buyers to access finance, it means there could be an impact on residual values.’
Stephen Haddrill, director general of the FLA
Ian Plummer, Auto Trader’s chief commercial officer
Paul Hollick, chair at the Association of Fleet Professionals
Jonathan Butler, legal counsel for the Vehicle Remarketing Association
Aidan Rushby, founder and CEO of finance provider, Carmoola
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Yeomans sees profits soar 30%
PROFIT for the family-run car dealer group Yeomans soared in 2024 as turnover was boosted by new dealerships.
The South Coast-based dealer group represents brands including Mazda, Audi, VW, Peugeot and Nissan. It has rapidly expanded in recent years.
Accounts recently filed at Companies House show turnover in 2024 has risen to £581.7m – up from £528m in 2023.
Profit before tax for the year soared 30% to £7.7m from £5.9m the year before.
INDUSTRY
Tata Motors CFO replaces Mardell
JLR has moved quickly to replace outgoing CEO Adrian Mardell, with the carmaker appointing PB Balaji. Balaji is moving over from his position as group chief financial officer of JLR’s Indian owner, Tata Motors.
The 54-year-old is already on the JLR board and bosses say his appointment is the result of a search which has lasted ‘a few months’, despite the news of Mardell’s departure only becoming public earlier this month.
Stellantis &You in
racism dispute as tribunal upholds claim that employee was labelled ‘Somalian Pirate’ LAW
DEALER group Stellantis &You has been ordered to pay more than £300,000 to a pair of former employees who suffered ‘serious racial discrimination’ while working for the retailer.
Adebayo Oguntokun and Fardowsa Omar both alleged that they were subjected to racial comments and harassment shortly before departing Stellantis’s
Waddell saga takes fresh turn with offer
FORMER Big Motoring World boss
Peter Waddell is back in the news.
Waddell was ousted from the company he founded in April last year, following multiple complaints relating to his conduct at work. He has strenuously denied any wrongdoing and embarked on a legal battle against the firm’s current bosses – Freshstream.
Now, the Guardian has reported Freshstream has made an offer to settle a claim from Waddell that he was forced to forfeit a €1.5m (£1.3m) investment into a Freshstream fund as the firm saw him as a ‘nuisance’.
in-house dealer group in 2020. A panel has now ruled in the pair’s favour.
The tribunal heard that Oguntokun was moved from a service advisor role to a sales position, without being given the proper training. The panel ruled the situation amounted to ‘direct race discrimination’ The claimant was later called a ‘Somalian pirate’ by a manager.
Auto Trader predicts record car sales
THE overall car sales market is set to reach a new peak in 2025 with 9.75 million sales, according to the latest forecast from Auto Trader.
Its projection includes sales of both new and used cars and reflects a robust retail market despite economic challenges, with the company reporting 509 million visits to its website in the first half of the year – a record number.
The company reports that it anticipates new car sales of around 1.96 million for 2025 as a whole. But the real growth is anticipated to be in the used car market.
BYD forced to act over grant confusion
CHINESE car brand BYD has said it has been forced to act following ‘ongoing uncertainty’ over whether its vehicles will be eligible for the Electric Car Grant.
The challenger brand said it was launching a range of new offers and warranty enhancements in light of the confusion over the grant.
The Electric Car Grant was launched three weeks ago and will reduce the price of eligible cars by up to £3,750. However, there are restrictions as to which cars will be eligible and it is closely linked to how green a car manufacturer is overall.
ELECTRIC
NEWS DIGEST
Trade tariffs impact full-year outlook
ASTON Martin has been forced to slash its full-year outlook in response to trade tariff woes and widening losses in the first half of 2025.
Documents reveal that Aston Martin Lagonda is now expecting full-year underlying earnings to ‘improve towards breakeven’, having previously predicted profit growth.
The markets were quick to react to the announcement, with the carmaker seeing shares fall by more than 3% during morning trading after the announcement.
Aston’s stock has lost half its value in the past year over concerns about the impact of Trump’s tariff war.
Profits plunge as Musk factor remains
TESLA is still feeling the effects of Elon Musk’s move into politics a year ago as sales and profits dropped sharply again in the latest quarter.
The car company that has faced boycotts for months said that revenue had dropped 12% and profits slumped 16% in the three months to June.
‘The perception of Elon Musk, its chief executive, has rubbed the sheen right out of what once was a darling and soaring automotive brand,’ wrote Forrester analyst Dipanjan Chatterjee in an email.
Quarterly profits fell to $1.17 billion (£865.8m) from $1.4 billion (£1.03bn).
CLICK ON THE PICTURES FOR THE FULL STORY
Vauxhall owner reports €2.3bn loss
GLOBAL carmaker Stellantis, which owns the Peugeot, Citroen, Vauxhall, Opel, Fiat, Alfa Romeo, Dodge, Ram, Chrysler, Abarth and Lancia brands, has reported a loss of €2.3 billion (£2.01bn/US $2.7bn) in the first six months of 2025.
The company has blamed restructuring and programme cancellations as the main sources for its losses, after former CEO Carlos Tavares left the business in December 2024.
Stellantis announced his replacement in May, with former Stellantis Americas boss Antonio Filosa taking up the role.
We
must ‘embrace competition’ from China, says boss at new model launch
RENAULT has to ‘learn from the competition’ at a time it is launching a succession of electric vehicles as a vast number of Chinese-made alternatives enter the market.
Speaking to Car Dealer Magazine at the recent Goodwood Festival of Speed, Renault UK boss Adam Wood told us that they ‘don’t fear’ the Chinese-made newcomers, but would instead ‘embrace competition’.
‘I think ultimately competition makes you better,’ he
said. ‘I think without competition, the industry can become complacent, so we embrace competition. I think you have to respect the competition, you have to learn from them and that’s what we’ve been doing.
‘So I think, ultimately, we respect the competition but we don’t fear them.’
Wood was speaking as Renault launched its new 4 to the public first time, following an overwhelmingly successful introduction of the new 5 in the UK.
Click on the text box for the full story
JLR: The launch of the electric Range Rover, which has been on the cards for three years, has been delayed yet again, with parent company JLR writing to customers waiting for the model to inform them that deliveries will not start until next year, after initially aiming for late 2025.
WARRANTIES: Mazda is on a mission to provide ‘one of the very best’ car manufacturer warranties on the market by raising the period of cover to six years. The new warranty, is now six years/100,000 miles (rather than threeyears/60,000-miles) for all new Mazdas registered from September 1, 2025.
EV MARKET: The Independent Motor Dealers Association has welcomed the Electric Car Grant, while raising concerns for the used EV market. ‘Electric is here, and we must adapt, but independent dealers need support as well as the franchised dealer network,’ said chairman Umesh Samani.
EV GRANTS: Consumer interest in EVs under £37,000 has doubled off the back of the government’s proposed Electric Car Grant, Auto Trader has said. The marketplace recorded a 17% year-on-year increase on its new car platform this month, as buyers start their new car research ahead of the September plate change.
DEALERSHIPS: Lloyd Motor Group is to represent Ineos in Newcastle as the brand looks to start rebuilding its dealer network. Car Dealer reported back in April that the off-road outfit had abandoned agency sales and was planning to slash its dealer network in half amid dwindling sales.
RENAULT
STELLANTIS
ASTON MARTIN TESLA
EV ownership and environmental
Separating fact from fiction with real-world data
Charging nightmares. Pollutant ‘green’ machines. Drivers racing back to petrol. A failed fad. A costly gamble. EVs over? Or so they say. But it’s time for a reality check. The EV market is booming, infrastructure is scaling, and costs are dropping. It’s time to cut through the media noise and set the record straight.
Chris Chandler, Principal Consultant and Subject Matter Expert for electrification and alternative fuels for Lloyds Transport, explains why EVs have a Public Relations problem –and what we can do to set the record straight.
Why do we read so much about the ‘downsides’ of EVs?
Controversy sells
Some information about EVs can be sensationalised. Information that creates tension between EVs and traditional vehicles often attracts more attention. This can lead to exaggerated claims spreading quickly.
People naturally fear the unknown
And to many, EVs are just that. If they have doubts about EVs, they’ll find negative stories to qualify how they feel. This is known as confirmation bias.
Snappy soundbites often lack detail and context
Online snippets can lead to misunderstandings, making it harder to distinguish between reality and exaggeration.
Eco, cost and charge: Five EV myths, busted
The EV charging network is too small
Truth: The UK’s EV charging network is growing fast. There are now over 73,000 public chargers, with rapid and ultra-rapid options expanding fast. That means faster charging on long trips and better access at service stations, with some locations now offering over 20 chargers. Between December 2023 and 2024, the charging network grew 37%, with rapid and ultra-rapid chargers increasing by 43%. Right now, there are 19 battery electric vehicles (BEVs) per public charger and 93 BEVs per rapid or ultra-rapid charger, many with multiple connectors to boost accessibility. With 1.4 million BEVs on UK roads and 80% of home-drivers charging at home, the infrastructure is keeping up. And it’s only getting stronger.
EVs are too expensive
Truth: EV prices are falling, while petrol and diesel cars are getting more expensive. New technology often starts at a premium, but we’re now seeing more affordable EVs hit the market. A great example is the new Dacia Spring at £14,995, the UK’s cheapest EV. At Black Horse, data shows that between 2020 and 2024, new EV prices dropped by 16%, while petrol and diesel cars increased by 24%. Used EVs saw an even bigger shift, falling 46%, while ICE vehicles rose 9%. AutoTrader data now shows that 3-year-old EVs are price-matching petrol and diesel equivalents.
A Jato Dynamics report confirms the trend: the price gap between EVs and ICE cars in the UK has shrunk from 51% to 18% over six years, as EV prices fell 11% while ICE prices rose 14%. And for company cars or salary sacrifice schemes, EVs can be the cheaper choice thanks to tax benefits like lower Benefit In Kind rates. The bottom line? EVs are more affordable than ever – and the gap is only narrowing.
Educating the public will be a key part of dispelling myths about EVs, and dealers have an important role to play. There are simple ways you can help:
EVs just shift pollution to power stations
Truth: EVs cut carbon emissions significantly compared to petrol and diesel cars. They are far more efficient to run, and even when factoring in battery production, their lifetime carbon footprint is lower. BMW provide detailed data comparing the environmental impact of all their new vehicles, and comparing the EV i5 and 5 Series 520i petrol found that, using a European electricity mix, the EV saved 16.6 tonnes of CO2e over 125,000 miles. Charging with renewable energy increases this saving to 27.4 tonnes, cutting the petrol model’s emissions from 45.7 tonnes to just 18.3 tonnes of CO2e. What’s more, the UK’s coal power era is over. With the world’s largest offshore wind farm and a rapidly growing renewables sector, EVs are only getting greener.
EV sales have collapsed as the ‘fad’ fades
Truth: At Lloyds Transport, our EV fleet has grown from just 200 in 2015 to over 170,000 today – rising to 250,000 when including plug-in hybrids. Tusker’s numbers tell a similar story, surging from fewer than 500 EVs in 2020 to over 40,000 in 2025. Across the UK, EV adoption continues to grow, with battery electric vehicles making up 19.6% of all new car sales in 2024. Looking ahead, the UK’s Zero Emission Vehicle (ZEV) mandate will push EV adoption even further, targeting 80% of new car sales by 2030. And globally? The Tesla Model Y was the world’s best-selling car in 2023, outselling petrol and diesel models with 1.2 million units sold. Proof that EVs aren’t a trend, they’re the future.
EV drivers are ditching their cars for petrol
Truth: The data tells a different story. At Lloyds Transport, we finance over 170,000 EVs across corporate fleets, salary sacrifice schemes, and retail customers. And when it comes to choosing their next vehicle, EV drivers are sticking with electric. In Lex Autolease, 95% of EV drivers replace their car with another EV, while only 2% switch back to petrol or diesel. In Black Horse retail finance, EV retention is slightly lower at 74%, but still strong. There’s no rush back to petrol, far from it. Industry trends support this, and brand loyalty is highest among Tesla (90%) and Polestar (72%), both EV-only manufacturers. The shift to electric isn’t going backwards.
– Provide training for your team, so they’re ready to reassure customers with reliable information.
– Share real-world data on performance and the growing charging network with your team, customers and industry colleagues.
– Attend industry conferences and workshops so you’re always up to date with EV advancements.
Together we can push out misinformation and help drive the UK towards a more sustainable future.
MAZDA 6e
Power
The single electric motor with 68.8kWh battery produces 254bhp and 320Nm of torque.
The Japanese firm has been rather slow on EV uptake. So, can the electric 6e bring Mazda in-line with the competition? Cameron Richards reports.
THE KNOWLEDGE
Mazda 6e Takumi Plus 68.8kWh
Price: £40,000 (est)
Engine: 68.8kWh battery with single electric motor
Power: 254bhp
Torque: 320Nm
O-60mph: 7.4 seconds
Max speed: 109mph
Range: 298 miles
Charging speed: 165kW
WHAT IS IT?
Mazda is a brand that does things differently and that’s what makes it a refreshing alternative to the European competition.
However, when it comes to EVs, the Japanese firm has been slow off the mark, with it focusing more towards sustainable fuels and hybrid powertrains.
The Mazda 6 was a great family car, however it was killed off a few years back, due to the demand from SUVs and electric vehicles.
So, what has Mazda gone and done? Brought back the nameplate and stuck an electric powertrain in it. Welcome to the Mazda 6e, but is it actually a worthy contender in the electric family car segment? Let’s find out.
WHAT’S NEW?
It might have a Mazda badge on its bonnet, but the 6e isn’t what it seems to be.
In fact, scratch beneath the surface and you’ll find the same chassis and underpinnings as the Deepal L07 – a Chinese car that isn’t officially sold here in the UK.
Despite its Chinese internals, the Japanese manufacturer has made sure that the design is typically Mazda, and its interior has had its buttons swapped for a more minimalist touchscreen-heavy approach.
WHAT’S UNDER THE BONNET?
There is a choice of two battery packs, but we’re driving the standard 68.8kWh unit with a single electric motor.
It produces 258bhp and 320Nm of torque, while 0-60mph takes 7.4 seconds and the car will reach a top speed of 109mph.
In terms of range, Mazda claims this set-up can travel up to 298 miles between trips to the plug, and DC rapid charging is compatible with speeds of up to 165kW, allowing for a 10-to80% top up in 24 minutes.
There is a larger ‘Long Range’ 80kWh battery and electric motor on offer, which can do up to a claimed 343 miles. However, it can only be charged at speeds of 90kW from a DC plug, taking 47 minutes to go from 10 to 80%.
WHAT’S IT LIKE TO DRIVE?
The 6e is a mixed bag as it doesn’t feel like Mazda’s sporty driving dynamics have morphed into this EV.
On the positive side, the car is very quiet and refined at motorway speeds and the power from the electric motor is plentiful for everyday driving.
Style
The 6e has Mazda’s DNA from the firms executive models with some sleek touches.
Push a bit harder and the car does grip the road well, with little body lean around the twisty bits.
However, the steering feels rather numb and inert, making the front tyres feel disconnected from the road and the ride is rather stiff, with the car fidgeting over many uneven road surfaces.
Also, the car’s safety systems are too intrusive, with the lane-departure warning system interfering at the slightest movement.
HOW DOES IT LOOK?
The 6e looks distinctively like a Mazda with its slim front headlights that blend seamlessly into the front radiator grille.
You can see the DNA from the firm’s executive models of old seeping into the exterior design too, with the sloping roofline and curved rear haunches.
What’s more, the car’s side profile is made sleeker with flush door handles, frameless window surrounds and an electrically extendable rear boot spoiler – giving a sportier touch.
WHAT’S IT LIKE INSIDE?
Mazda’s interiors never disappoint and the 6e is a lovely place to be.
Our test car came with tan suede upholstery, which is found on the dashboard and seats, which gave it a real premium feel.
Storage is superb with a massive under centre armrest storage area, two cup holders, deep door pockets, a large glove box and a gigantic storage cut out under the floating centre console.
All the materials feel high quality, however there are a few scratchy plastics further down.
Sadly, Mazda has removed a lot of physical buttons and has integrated them into the new infotainment system, which makes everything trickier to operate on the move. The driving position feels too high also, as though you’re sitting on the car rather than in it.
WHAT’S THE SPEC LIKE?
Prices and specifications haven’t been revealed yet for the UK market. However, judging from European-specified examples, all models seem to be very well equipped with two trim levels – Takumi and Takumi Plus.
Our test car was the flagship Takumi Plus and featured heated and ventilated seats, a glass panoramic sunroof, tan and suede upholstery, and 19-inch alloy wheels.
There will be a choice of three 19-inch alloy wheels designs, as well as eight exterior colours and three interior finishes.
Prices are predicted to start from around the £38,500 mark, which is £13,200 less than the cheapest Volkswagen ID.7.
VERDICT
The 6e is a missed opportunity for Mazda. While it looks great and feels premium inside, it is let down by an average driving experience.
The firm’s last attempt at an EV, the MX-30, was marked down for its limited electric range and high prices, however the 6e is the other way around.
The car’s numb steering, firm ride and confusing infotainment system, means the 6e loses that unique spark that comes with all of the combustion-powered Mazda line-up. However, if prices turn out to be accurate, then the 6e does represent excellent value for
While it looks great and feels premium inside, it is let down by an average driving experience.
TARGET BUYERS:
Those looking for a practical family hatchback with an extensive amount of standard equipment. THE RIVALS:
Model 3
ID.7
Cabin
The Mazda 6e’s interior is a lovely place to be with quality materials used throughout.
The tan suede looks great too.
2 KEY SELLING POINTS:
Good looks
DEAL CLINCHER:
If estimated prices are correct, it could undercut most of the competition when it comes to value for money.
Car Dealer editor-in-chief
JAMES BAGGOTT has launched a subscriber-only Substack newsletter. Every Friday, he digests the week’s news and gives his opinion on the biggest stories. Here’s a selection of his comments from the most recent newsletters. To subscribe, head to cardealer.substack.com
JAMES’S VIEWS ON THE NEWS
Family-run car dealer group Yeomans sees profit soar 30% in 2024 and pays huge dividend
Yeomans Group posted a 30% rise in pre-tax profit to £7.7m in 2024 as turnover climbed to £581.7m, boosted by fleet sales and a full trading year for its Nissan Plymouth site. The South Coast-based firm, which represents brands like VW, Audi, and Nissan, paid a £2.3m dividend and now employs 876 people. Recent expansion included 12 sites acquired from Helston Garages and additions to its Seat, Cupra and Skoda networks. The group is now eyeing further growth through acquisition or organic expansion.
What do I think?
These were an incredibly successful set of results. I applaud the team at Yeomans as it’s wonderful to see a business that has stuck its neck on the line with a big acquisition see that gamble pay off. The Helston Garages deal was a huge one for the family-run firm, but it bought with it some cracking VW Group brands. These are known to be highly profitable marques and we’ve seen the results in this first full year of integration into the Yeomans business.
July sees new car registrations fall 5% as Brits wait for concrete Electric Car Grant details
New car registrations dipped 5% year-on-year in July to 140,154 units, marking the weakest July since 2022, according to the SMMT. Despite the fall, plug-in hybrids soared 33% and pure electric vehicles rose 9.1%, although the latter remained subdued amid grant confusion. The Kia Sportage was July’s top seller, ahead of the Ford Puma and Nissan Juke. SMMT boss Mike Hawes called for clarity on EV grant eligibility, saying clearer guidance would help boost consumer confidence and drive demand into 2026.
What do I think?
The EV grant has clearly caused customers to hold back buying as they wait to see whether the cars they’re interested in get even cheaper. Car dealers told me early on that they were seeing customers hold back and here we have it in black and white in the figures for last month. While one month of delays isn’t too bad, what’s worse is if this uncertainty carries on. The Department for Transport needs to quickly work out which cars are eligible for the grants under its overly complicated scheme.
Quote
‘I was wrongfully arrested, searched and humiliated in front of my staff during a civil commercial dispute that should never have involved police – let alone criminal arrest.’
Used car dealer Afaq Iftikhar who was arrested by police because he refused to return a customer’s keys after a row on his forecourt.
Subscribe to James’s weekly newsletter at cardealer.substack.com – out every Friday and directly emailed to your inbox
Picture of the month
Bugatti has unveiled the Brouillard, a unique one-off hypercar created under its new ‘The Programme Solitaire’ bespoke division. Powered by the marque’s renowned 1,578bhp W16 engine from the Chiron, the Brouillard features sculpted bodywork, a ducktail rear wing, larger rear diffuser, and greentinted carbon fibre throughout the cabin. While performance figures and pricing remain undisclosed, the Brouillard is expected to cost significantly more than the £2.5m Chiron.
Garages express concerns about technician shortages and reduced EV servicing needs
A Fleet Assist survey reveals 89% of garages and mobile service firms are worried about technician shortages and rising overheads. The shift to electric vehicles is also reducing servicing needs, prompting firms to seek higher job volumes to stay profitable. While 23% of technicians are under 24 – a positive sign for youth recruitment – gender diversity remains low. Garages are also burdened by increasing system costs and complexity. Fleet Assist says more industry support is needed as businesses adapt to an evolving automotive landscape.
What do I think?
The shortage of technicians is a real problem and as an industry more needs to be done to encourage youngsters to take this skilled path. Most franchised workshops are no longer greasy dungeons but instead smart laboratory-like servicing centres and the pay has improved drastically too. I have also long been worried about the reduced revenues electric cars will bring into aftersales departments and the wider independent garage network. With fewer moving parts, less needs changing and I’m seeing all too many used EVs with little to no service history as a result. The whole industry will need a rethink on these profit centres as they plan for the years ahead.
Auto Trader predicts record year for car sales, with used car sector showing biggest growth
Auto Trader forecasts 9.75m car sales in 2025 – a record – with most growth coming from the used sector. While new car sales are expected to reach 1.96m, boosted by interest in the Electric Car Grant, it’s the demand for older, affordable used cars that is driving the market. Consumer interest in five-to-10-year-old cars rose 5.2%, with more ‘economy stock’ than ever predicted to be available. Independent dealers are expected to post 5% growth despite supply constraints in younger used cars.
What do I think?
I like a bit of good news and this is it. The industry has long been calling for some help from the government and despite its problems the Electric Car Grant is welcome news. It’s also pleasing to see predictions used car sales are going to increase despite stock acquisition challenges. We’re in a fallow year for stock as the knock on impact of Covid continues to cause issues, but despite that growing it’s welcome to see a prediction sales will increase. It’s not all bad news out there, is it?
What I’ve heard
IN APRIL the Competition and Markets Authority rolled out new rules on reviews and most of the industry weren’t really paying attention – myself included.
Perhaps I just missed it, but this month we published an update on the website about these important new rules which aim to ban fake reviews.
Ever since I started the Clever Car Collection I’ve paid close attention to reviews. Building up a small car dealership business means you need customers to trust you and that starts with getting good reviews.
I placed so much importance on this that I started sending out little reminder boxes to review us to those customers that forgot. Let’s face it, there’s little incentive to do it and we all know how busy people are.
These boxes had some cakes and tea in them with a note that asked the customer to enjoy a brew and take a moment to reflect on the experience they had buying from us. They worked a treat and usually resulted in reminding the customer to fill out the review form in their inbox.
That practice is now banned. You can’t incentivise customers to write you a review or pay them – I know of several used car dealers who offer a token £10 to write a review. Even if you’re not demanding a positive review in exchange for the cash or the gift, without correctly disclosing that review was incentivised you could be in hot water.
The fines are up to 10% of global turnover for businesses while individuals could get stung for £150,000 if they breach the rules. It’s worth checking out the other major changes in our article online.
CAR NEWS ROUND-UP
Manufacturers have been refining their models and producing new ones. We look at some of the results...
Performancefocused Mokka GSE revealed
New smaller SUV set to be launched
CHINESE brand Jaecoo has announced that its new 5 SUV has gone on sale priced from £24,505.
The 5 will sit below the firm’s larger 7 SUV, and will be competing with cars such as the Ford Puma and Jeep Avenger.
There will be two trim levels with the entry-level Pure model featuring a 13.2-inch infotainment screen, automatic headlights and six-speaker Sony audio system.
VAUXHALL has revealed a ‘performance-focused’version of the Mokka SUV with the GSE.
The Mokka GSE is the first hot pure-electric model from Vauxhall, and is the sister to the Alfa Romeo Junior Veloce and Abarth 600e.
The car features a 54kWh battery pack with an electric motor that develops 276bhp and 345Nm of
Price cuts planned for EX30 range
The latest car manufacturer to launch its own EV discount scheme is Volvo.
It follows the announcement of the government’s Electric Vehicle Grant, which will slash up to £3,750 off the price of a new electric vehicle costing under £37,000.
However, vehicles that will comply with the scheme will be revealed this month with a number of factors taken into consideration.
torque, while 0-60mph takes 5.7 seconds.
To improve cornering, the Mokka GSE comes fitted with a limited-slip differential and double hydraulic shock absorbers to improve ride comfort.
The exterior features 20-inch alloy wheels, yellow four-piston GSE brake callipers, and the car sits 10mm lower compared to the standard Mokka.
Uncharted arrives as latest electric SUV New Cooper Electric and Aceman editions
The Uncharted is the latest electric model to be unveiled by Subaru
Entering into the compact electric SUV segment, the Uncharted has been designed with the rugged features that you’d expect from the brand, including 210mm of ground clearance and plastic wheelarch extensions.
There’s a dual-motor set-up providing all-wheel drive, linked to a 77kWh battery.
has revealed new versions of the Cooper Electric and Aceman with the Monochrome editions.
Both models are available in a choice of two colours and feature extras such as bodycoloured roofs, 17-inch alloy wheels for the Cooper and 18-inch rims for the Aceman.
Inside, there are upgrades such as an OLED circular touchscreen, a head-up display and heated front seats.
SUBARU
MINI
VOLVO JAECOO
MINI
VAUXHALL
Taking Mercedes-AMG GT 63 S E Performance up to
the next level
THE Mercedes-AMG GT 63 S E Performance has been given a power upgrade with the introduction of the Brabus 1000.
Brabus is a German tuning company specialising in taking Mercedes, Maybach and Smart models to the next levels of performance upgrades.
The Brabus 1000 is based on Mercedes’ most powerful GT Coupe, the GT63 S E Performance, and now features a 4.5-litre biturbo V8 mated to an electric motor to produce a total of 985bhp and up to 1,820Nm of torque. The 1000 can do 0-60mph in 2.4 seconds and will reach 199mph.
In comparison, the standard car features a 4.0-litre biturbo V8 that pumps out 805bhp and 1,419Nm of torque. Meanwhile, 0-60mph is dispatched in 2.7 seconds and the top speed is the same 199mph.
Third-generation CX-5 SUV unveiled
The third-generation of the CX-5 SUV has been announced by Mazda.
Under the bonnet, there is a new 2.5-litre ‘e-Skyactiv-G’ petrol engine, mated with a 24-volt electric motor.
In terms of power, this setup produces a total of 139bhp and 238Nm of torque, while 0-60mph is dealt with in 10.3 seconds. The exterior features an extended wheelbase, which should help with space inside.
Prices for C5 and e-C5 Aircross announced
Prices and specifications for the new C5 and e-C5 Aircross have been revealed by Citroen.
There will be a choice of a petrol-electric hybrid variant, which will produce 143bhp and will be mated to an automatic gearbox; however, Citroen has not revealed the engine capacity or performance details.
There is an electric version too, which comes fitted with a 73kWh battery and electric motor.
MAZDA
CITROEN
FINANCE NEWS
Consumers may get payments of up to £950 for car finance claims
by Jack Williams @JournoJack25
Millions of motorists who were mis-sold car finance could receive payments of up to £950 each after the Financial Conduct Authority announced a consultation over a potential redress scheme.
On Friday, August 1, the Supreme Court ruled lenders were not liable for hidden commission payments in car finance schemes. It was expected that the judgement would avoid finance houses having to pay millions in compensation. However, the FCA has now announced a consultation on an industry-wide compensation scheme.
The regulator says that many motor finance firms were not complying with rules or the law by failing to provide customers with relevant information about commission paid by lenders to the car dealers who sold the loans.
While some customers will not get compensation because in many cases commission payments were legal, the court ruled that in certain circumstances the failure to properly disclose commission arrangements could be unfair and therefore unlawful, the FCA added.
The FCA estimates that most individuals will probably receive less than £950 in compensation with the total cost of any compensation scheme expected to be between £9bn and £18bn. The consultation will be launched by early October and the first payments would likely be made in early 2026, if the compensation scheme goes ahead.
Nikhil Rathi, chief executive of the FCA, said: ‘It is clear that some firms have broken the law and our rules. It’s fair for their customers to be compensated. We also want to ensure that the market, relied on by millions each year, can continue to work well and consumers can get a fair deal.’ In an interview with the Sunday Times, Rathi added that any redress scheme would would not be ‘on the scale of PPI’. He also said that it was ‘more likely than not’ that a redress scheme would take place.
Car dealers’ ‘patchy’ records could make car finance redress scheme ‘unfair’
THE FCA’s potential redress scheme for motorists who were mis-sold motor finance could run into difficulty as a result of car dealers’ ‘patchy’ records. That is according to the Finance and Leasing Association (FLA), which has questioned whether any such scheme will be “fair”.
The FLA now says that it has “concerns” over the potential scheme, given the historic nature of some of the claims.
The trade body says firms are not required to hold data that goes back as far as 2007, which is when the redress scheme is expected to date to. Expressing the group’s reservations, Stephen Haddrill, director general of the FLA, said: “We have concerns about whether it is possible to have a fair redress scheme that goes back to 2007 when firms have not been required to hold such dated information, and the evidence base will be patchy at best.
“We will be interested to see how the Financial Conduct Authority (FCA) addresses this point in its consultation.”
TIME IS MONEY
RICHARD PYGOTT
A MONTHLY LOOK AT THE WORLD OF AUTOMOTIVE FINANCE AND MARKETING
Good customer experience is vital
It’s that time of year when the out-of-office replies are on, the suitcases are packed, and you down tools for a well-earned bit of R&R. Considering how warm it’s been recently, the missus and I decided to stay more locally and looked for somewhere to stay in the Derbyshire dales. My other half found and booked us a stay in a converted chapel, split into separate apartments. Naturally, I hopped on Google Maps to see where it was and how far we’d have to travel.
When I clicked on Street View, I was amused to discover the chapel sits right behind a dealership called Wirksworth Cars and later discovered that the apartments were ran by the dealership’s owner and his wife.
When we arrived, I inevitably ended up chatting to one of the sales guys and having a good look around their very tidy pitch. It turns out that when you work in the motor trade, there’s no ‘off’ button, and only when my missus gently reminded me we were on holiday did I stop talking shop with the sales manager.
What impressed me most, though, was the level of customer care we received from the moment we booked until the end of our stay. We were contacted straight after booking, sent clear details of where to go, where to park, and given full contact details in case we needed anything. When we arrived, there was a welcome pack in the apartment with instructions for everything, plus recommendations for things to do locally. We never once had to guess, wonder, or chase information, it was all thought of in advance.
And that got me thinking… if a small holiday let can provide that level of customer service, imagine what a car dealership could do if they applied the same level of customer care?
A quick follow-up after an enquiry, a friendly text the day before an appointment with parking directions and who they’ll be meeting, a post-sale check-in to make sure everything’s going smoothly, these small touches make a big impact. They remove friction, show that you care, and keep you front of mind when that customer’s friends or family mention buying a car.
Richard Pygott is digital marketer for First Response. Call him on 0115 946 6365 or email richard. pygott@frfl.co.uk
We all know stock, pricing, and advertising get people through the door. But in my opinion, it’s the experience you give them, the way you make them feel looked after from the first click to long after the handover, that will keep them coming back and recommending your dealership to others.
As for the converted chapel, we’ll definitely be staying there again, and we’ve already recommended it to friends and family. After all, cars and holidays have one thing in common: people remember the way you made them feel.
If you want to know how it feels to work with First Response Finance, check out our dealer site here
We never once had to guess, wonder, or chase information, it was all thought of in advance.
SUPPLIERS GUIDE
LOOKING FOR A MOTOR TRADE SUPPLIER? YOU CAN FIND THE DETAILS OF SELECTED COMPANIES HERE
Auctions
Auction4Cars.com
W: auction4cars.com
T: 03003 730 866
E: customerservice@auction4cars.com
Info: The UK’s leading independent trade car auction site. Completely online, it boasts some of the lowest auction fees on the market.
Auctions & Trade-To-Trade Sales
BCA
W: bca.co.uk
T: 0344 875 3480
Finance
Close Brothers Motor Finance
W: closemotorfinance.co.uk/
Info: Close Brothers Motor Finance are a specialist finance provider, working with over 8,000 dealer partners to offer flexible finance solutions for car, motorcycle and LCV customers.
Finance
E: customerservices@bca.com
Info: BCA’s remarketing programmes deliver volume, choice and availability for buyers, and speed, efficiency and market-leading returns for sellers.
Automotive E-Commerce
ATG
W: atg.auto
T: 0844 264 3519
Info: Leading provider of retailing solutions, Automotive Transformation Group maximises sales for retailers, OEMs, financiers and fleet suppliers by making car buying easier for their consumers.
Data
Real World Analytics
W: realworldanalytics.com
T: 0808 1890 617
E: auto@realworldanalytics.com
Info: We are a SaaS-based data analytics solution provider for multisite dealers. Our business intelligence tools help customers make faster and better decisions.
DMS
DealerDesk
W: dealerdesk.co.uk
E: contact@dealerdesk.co.uk
Info: Modernise your stock management, advertising, communication, sales and website. DealerDesk provides you with easyto-use tools designed to simplify your dealership management.
Finance
Blue Motor Finance
W: blue.co.uk
T: 020 3005 9331
E: dealersupport@blue.co.uk
Info: Blue is transforming the car finance market, making car ownership simple and flexible and providing motor traders with access to essential finance.
First Response
W: dealer.firstresponsefinance.co.uk
T: 0115 671 1755
E: marketing@frfl.co.uk
Info: First Response is an awardwinning UK finance company providing simple financial solutions. Get in touch and let us help increase your profits.
Finance
Forza Finance
W: forzafinance.co.uk
T: 01245 245678
Info: Benefit from Forza Finance’s expertise, choice of products and lenders. Their personal approach will help you achieve higher levels of finance penetration and, ultimately, sell more cars.
HR & People Management
HR Manager
W: hrmanager.co.uk
T: 01480 455500
E: info@hrmanager.co.uk
Info: HR Manager is Lawgistics’ new digital compliance portal designed to assist employers in managing their legal obligations, responsibilities and duties.
Insurance
Tradesure
W: tradesureinsurance.co.uk
T: 0121 248 9313
Info: Providing motor trade insurance to full- and part-time motor traders in the UK, the Tradesure team are reliable professionals who know how to help you.
Key Control
Traka
W: traka-automotive.com
T: 0333 355 3726
E: automotive@traka.com
Info: Bespoke software and electronic key management cabinets to deliver the most effective solution to dealerships to manage their keys and vehicles.
Lead Management
GardX AD-Vantage
W: gardx.co.uk/gardx-ad-vantage
T: 01243 376426
E: goforaspin@gardx.co.uk
Info: The award-winning 360 service offers an engaging display of the vehicle while additionally presenting profitable F&I products to a consumer.
Lead Management
iVendi
W: ivendi.com
T: 0330 229 0028
E: tellmemore@ivendi.com
Info: iVendi delivers a fully connected platform that engages consumers, converts buyers and manages transactions of vehicles online and in the showroom.
Legal & Compliance
Lawgistics
W: lawgistics.co.uk
T: 01480 455500
E: sales@lawgistics.co.uk
Info: The legal experts for the motor trade, giving advice and support to our industry for over 15 years. Not anti-consumer, just pro-trader.
Marketing, PR & Video
OnCue Communications
W: oncuecomms.com
T: 020 8125 3880
Info: We are a leading provider of PR, video and events services to the automotive industry. The PR team has a proven track record of securing high-value, big-impact media coverage.
Marketing, PR & Video
Marketing Delivery
W: marketingdelivery.co.uk/
T: 01892 599911
E: get.in.touch@marketingdelivery.co.uk
Info: Our SocialStock helps target prospects with tailored stock remarketing and social media advertising tools, and automated lead capture for Facebook.
Oil & Lubricants
Mobil™
W: mobil.co.uk
T: 0800 0857 420
Recruitment
WeRecruit Auto
W: werecruitauto.co.uk
T: 01603 550041
Info: Permanent recruitment – here to assist businesses within the automotive sector find the best fit for their company in terms of skillset, experience and culture.
Trade Bodies
Ben
W: ben.org.uk
T: 0808 131 1333
Info: Ben is a not-for-profit organisation that partners with the automotive industry to provide support for life to its people and their families.
Vehicle Photography
Dealer 360
W: dealer360.co.uk
T: 01270 780855
E: nicky.spratt@ukturntables.com
Info: UK makers of photo booths incorporating our turntables for car, van and motorcycle dealers. Our software controls turntable and cameras – a onestop solution.
Vehicle Tracking
Meta Trak
W: metatrak.co.uk
T: 020 8867 2340
E: enquiries@metatrak.co.uk
Info: Total vehicle security. Clever tracking technology, advanced immobilisation, 24/7 monitoring and an easy-to-use app. Security. Connectivity. Peace of mind.
Warranty Providers
AutoProtect
W: autoprotect.co.uk
T: 01279 406888
E: sales@autoprotect.net
Info: AutoProtect offers a full portfolio of award-winning protection products, including GAP. We lead the market with an ‘Excellent’ rating on Trustpilot.
Warranty Providers
Car Care Plan
W: carcareplan.com
T: 0344 573 8000
Info: Whether using Mobil 1™ or Mobil Super™, Mobil™ engine oils meet or exceed the latest standards of the oil industry and vehicle manufacturers.
Info: Car Care Plan is a leading provider of motor protection products, trusted around the world to deliver quality protection with integrity and a customer-oriented outlook.
Warranty Providers
Centurion Warranties
W: centurionwarranties.co.uk
T: 0800 368 7420
E: support@cwuk.net
Info: Centurion offers comprehensive aftermarket warranty solutions to motor dealers across the UK who sell first-owned vehicles through to high-end, prestige and sports cars.
Warranty Providers
Händler Protect
W: handlerprotect.com
T: 0800 088 7889
E: sales@handlerprotect.com
Info: Händler Protect is an exclusive dealer warranty provider. Proud to partner and represent more than 1,000-plus ‘active’ independent motor dealers across the UK each month.
Warranty Providers
Warrantywise
W: warrantywise.co.uk/dealer
T: 0800 001 4551
E: dealers@warrantywise.co.uk
Info: Warrantywise sells over 100,000 warranties per year.
Quentin Willson personally designed Warrantywise to be the UK’s best used car warranty.
Website Design & Digital Marketing
Bluesky Interactive
W: blueskyinteractive.co.uk
T: 01926 651000
Info: Bluesky Interactive drive dealer websites and digital marketing forward thanks to game-changing innovation, the latest technology and our exceptional relationships with our clients.
Website Design & Digital Marketing
Haswent
W: haswent.com
T: 020 3920 6164
E: hello@haswent.com
Info: Composer is a next-gen automotive platform. You have extensive stock management options, and you’ll gain a brilliantly responsive new website.
Website Design & Digital Marketing
Spidersnet
W: spidersnet.co.uk
T: 01273 837749
E: hello@spidersnet.co.uk
Info: Websites that are designed to increase the number of customers for dealers. We have solutions for all budgets and needs. All solutions include our DMS Autopromotor.
SKODA KODIAQ
The seven-seater Kodiaq has been putting in some big distances lately and Nigel Swan has been finding more about it to like.
As we tick past the 12,500-mile mark in our long-term Skoda Kodiaq, it’s becoming clear just how integral this SUV has become to both our working life and our daily routines. This past month has been particularly demanding, with the Kodiaq covering hundreds of miles across the country. From motorways to muddy car parks, it’s taken it all in its stride, proving to be not just a capable machine, but a genuinely dependable one too.
On the professional front, the Kodiaq has been hard at work supporting a number of filming projects—some of which have really put its versatility to the test. Most notably, we’ve been collaborating with a manufacturer producing new product launch material as well as some media support, and that’s meant frequent runs to and from filming locations, including several days spent at the Millbrook Proving Ground.
There, the Kodiaq played multiple roles: a reliable camera tracking vehicle, a mobile base for our crew, and a kit haulier. The suspension and ride quality, even when fully loaded and on the somewhat ageing and broken tarmac around the test track, continue to impress. It’s refined and composed enough to keep camera footage smooth, albeit with the extra support from a gimbal, yet robust enough to handle some of the more rugged access routes we’ve encountered on location.
With its capacious boot and flexible interior layout, we’ve been able to transport everything from lighting rigs to heavy-duty tripods without the usual game of automotive Tetris. The load lip is low enough to make packing straightforward, and the rear seats fold quickly and flat, which makes for stress-free loading—particularly useful when time is tight and light is fading.
What’s also become apparent over these 12,000 miles is just how comfortable the Kodiaq is, no matter the conditions or the length of the journey. The front seats are both heated and ventilated, and the fan-cooled function has been a real game-changer during the warmer days we’ve had this summer. Long drives in 30-degree heat are suddenly far more manageable when you’ve got a chilled seat back keeping you cool.
For a seven-seat SUV that’s frequently loaded up and covering long distances, the Kodiaq has also been quietly impressive on the fuel economy front. Throughout our 12,000 miles, it has returned an average of around 40mpg, which is nothing short of admirable given the type of work it’s doing. Long motorway runs obviously help here, but even around town and during kit-heavy shoots, the fuel gauge doesn’t seem to drop as quickly as you’d expect in a car of this size. It means we’re spending less time at the pumps than we anticipated—and more time getting on with the jobs at hand. In a time where running costs are under more scrutiny than ever, that’s a real bonus.
Twelve thousand miles in, the Kodiaq remains solid, reliable, and thoroughly enjoyable to live with. It’s become more than just a tool—it’s a key part of how we get work done, how we relax, and even how we lend a hand in the community. While many long-term test cars begin to show their flaws over time, the Kodiaq seems only to be strengthening its case as one of the most well-rounded SUVs in its class.
This month’s highlight:
The Kodiaq has had a busy month but had proved to be very capable and dependable too.
OTHER CARS WE’RE DRIVING
Mileage: 9,111
A recent trip to the theme park has seen the Qashqai thrust into family duties.
3,619
all the modern electric cars on offer the Bimmer brings an old-school charm – and we like it.
