BCC Continuum is a white-glove property management division designed to extend the homeowner experience of client care. Our offerings include:
Discreet, high-touch property management
Home care services tailored for discerning homeowners
Seasonal maintenance
Vendor coordination
Emergency response
Proactive home health checks
These services are overseen by dedicated staff committed to protecting the beauty, functionality, and value of each home. Rooted in Birchwood’s core belief that “Building homes is a craft. Building relationships is an art,” this division ensures clients experience continuity, trust, and attention to detail in every phase of homeownership.
SIGNATURE
Baseline home monitoring to ensure basic health, safety, and operational integrity of the property. Services offered once per month include:
EXTERIOR INSPECTIO
Visual check for storm dam debris
Roof and gutter inspection
Doors, windows, and garag
Seasonal snow/ice or pest
INTERIOR WALKTHRO
Unlock/re-arm home
Check ceilings, walls, and f intrusion or damage
Flush toilets and run faucet
Appliance check (temperat
Odor detection (gas/milde
MECHANICAL & UTILITY CHECK
Test HVAC system operation
Adjust thermostats per client request
Inspect water heater and sump pump
Test smoke and CO detectors
Electrical panel check for tripped breakers
Check generator (if applicable)
WATER MANAGEMENT
Turn main water on/off at client’s direction
Check water systems
REPORTING
Digital summary report
Escalation of any issues with suggested next steps
PREMIER
Elevated level of oversight including seasonal transitions, light concierge, and vehicle checks. Offered twice monthly, the Premier package includes all Signature services plus:
SEASONAL OPENING & CLOSING
Outdoor living transition and preparation
Concierge coordination of landscaping, housekeeping, and specialty vendors
Vendor coordination of full or partial home winterization
VEHICLE CHECKS
General maintenance check including battery, tire pressure, engine start, etc.
MAIL COLLECTION
Collect mail & packages as needed
HVAC ROUTINE FILTER MAINTENANCE
HVAC system filter replacement twice a year or as scheduled
REPORTING
Digital summary report with photo documentation Escalation of any issues with suggested next steps
ARRIVAL REQUESTS
Adjust climate & lighting for homeowners comfort prior to arrival
EMERGENCY RESPONSE/STORM PREP
Provide access for first responders
Alarm responses
Storm-prep and post-storm inspection
PERSONALIZED HOMEOWNER REQUESTS
Subject to approval
REPORTING
Digital summary report with photo rich report and service coordination log
Escalation of any issues with suggested next steps
BESPOKE SERVICES
These services are available for additional cost and will be quoted separately upon request:
PRE-ARRIVAL & DEPARTURE PREPARATION
Linen prep
Refrigerator stocking
Patio furniture
Outdoor activities
EXTENDED SEASONAL MAINTENANCE
DEEP CLEANING COORDINATION
HOLIDAY DECOR SETUP/REMOVAL
INSURANCE CLAIM ASSISTANCE
APPLIANCE SERVICING COORDINATION
EXTENDED VENDOR SOURCING OR OVERSIGHT
COORDINATION OF BOAT MAINTENANCE, COMMISSIONING/DECOMMISSIONING
DOCK MAINTENANCE COORDINATION
Installation
Removal
COORDINATION OF DRY CLEANING
WATER PLANTS/GARDEN
We want to make sure the monthly invoicing process goes smoothly and that your questions and concerns are addressed. Below are highlights of the process and contact information for your project.
Invoices will be sent out monthly for the work preformed in the previous month.
Monthly invoices are mailed/emailed (or both) based on your preference.
You can expect the monthly invoice on or around the 15th of each month.
