OUR STRENGTH - OUR PEOPLE

An innovative training programme for our 230 employees

Our employees

Through an innovative education programme, the Company launched a project to raise the quality of services and improve customer relationships based on new knowledge in the field of customer relations. The project is intended for all employees who are in direct contact with more than ten million users a year , whose demands and expectations are increasing.

Sergije Popović, Toll Collection Manager: In Bina-Istria, we pay close attention to relations with our customers. We can freely say that our effort has so far paid off, given the results of our satisfaction surveys that point to a high level of service of our employees to each individual user. Our employees are very important to us and we consider every one of our employees as ambassador of Bina Istra, who contributes remarkably to the reputation of our Company and directly affects the satisfaction of our customers. We want to convey to our employees the message that there are no ‘important’ and ‘less important’ ones, and that only together, as a team, we can maintain the current high level of services we offer.

49% 51% average worker age

37 years

Safety Patrol Teams

20 Traffic Engineers

Professional Firemen initiate safety interventions monitor and operate

Help Desk Operators

Our Technical Teams

5.000 interventions at service to the drivers

Finance Team direct assistance to users at toll areas, call response time 3 seconds implement the maintenance programme on 35 bridges and viaducts, take care of 300 hectares of grassed areas responsible for 3 international prizes awarded by the prestigious EMEA Finance magazine