BILDCR Sales Team Safety Guide FINAL

BILD CALGARY REGION Sales Team Safety Guide

INTRODUCTION

​ he Sales Team Safety Guide is intended to be an T educational tool and resource for BILDCR members in the residential construction industry. Its goal is to improve communication, and safety of staff and the public, by providing information on Sales Team Safety best practices, education, and resources. ​ his guide does not necessarily cover all components of T Sales Team Safety and it remains the responsibility of owners, contractors, sub-contractors, supervisors, and workers to be familiar with and to follow those codes, standards, and regulations which govern and regulate their scopes of work. ​ ote: the most current information and links available N will be found in the digital version of this guide at http://www.bildcr.com.

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TABLE OF CONTENTS 3

TABLE OF CONTENTS

4-6

SALES TEAM SAFETY POLICY (TEMPLATE)

7 8-13

GENERAL SAFETY RULES SAFETY TIPS FOR SALES REPRESENTATIVES

14-15

SAFETY TIPS FOR BUILDERS

16-17

SAFETY TIPS FOR DEVELOPERS

18-19

SITE HAZARD ASSESSMENT SALES REPRESENTATIVES (SAMPLE)

20

CUSTOMER INFORMATION YOUR FAMILY'S SAFETY ON THE JOB SITE (SAMPLE)

21

CUSTOMER SITE ACCESS/VISITS DURING CONSTRUCTION (SAMPLE)

22 - 24

RESOURCES

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SALES TEAM SAFETY POLICY (TEMPLATE) PURPOSE [Insert Company Name] is committed to ensuring the health and safety of our Sales Representatives and strives to maintain a workplace that is free of harassment and violence.

SCOPE ​ his information applies to all Sales Representatives working in show T homes, homes under construction, and feature homes.

RESPONSIBILITIES​ Sales Managers The Sales Manager is responsible to ensure: All Sales Representatives are adequately trained and understand the requirements of this policy and any changes made to it.

All show homes are equipped, resourced, and maintained to ensure compliance with this policy.

Sales Representative comply with the intent of the requirements of this policy, verification is also required.

Ongoing awareness and assessment of risks to Sales Representatives that may be associated with their employment in show homes.

The Sales Manager is responsible for reporting all incidents, including those of violence or harassment to the Designated H&S Personnel and Senior Management as soon as practicable. This would include situations where there is a reasonable expectation that a threat may become violent.

Additional duties that require facilitation by the Sales Manager to include, but are not limited to the following: Responsible for adopting and enforcing the Company Safety Policy and any Occupational Health & Safety legislation that applies to the Sales Department.

Ensure all new hires receive a Safety Orientation before they begin work.

Wear, and ensure all appropriate personnel wear, the appropriate Personal Protective Equipment (PPE) when entering any home or multifamily project that is under construction.

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RESPONSIBILITIES (CONT.)​ Ensure that all show homes are equipped with an alarm system, personal panic fob, security cameras at entrance/exit points and main areas, and landline telephone.

Coordinate with the Designated H&S Personnel the testing of panic fobs with the alarm company at least quarterly to ensure functionality, and when a Sales Representative is moved to a new community or area.

Ensure show homes receive regular maintenance which may include items like lighting, functioning door locks, snow and ice clearing, etc.

Ensure there are no weapons or potential weapons in the show home e.g., knives, fireplace tools, etc.

Ensure Sales Representatives follow Safety Tips, Working Alone Plans, and other relevant policies/procedures.

Encourage Staff to use their panic fobs and alarm systems when required.

Report all incidents to the Designated H&S Personnel.

Ensure Safety is a topic at the Sales Meetings.

SALES REPRESENTATIVES Sales Represenatives are responsible for: Complying with [Insert Company Name] safety expectations and relevant policies/procedures.

Reporting all incidents and in the event a Sales Representative experiences any conduct, act, or gesture that they perceive to be workplace harassment or violence (as defined in the Health and Safety Policy), they must report incident to the Sales Manager or the Designated H&S Personnel at their earliest opportunity.

Should the Supervisor be the object of the complaint, the complaint should be made to the Designated H&S Personnel, or the Sales Manager.

Sales Representative must be aware of all site visits with customers.

There are to be no site visits by Sales Representative with customers while high hazard work is being performed

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DESIGNATED HEALTH AND SAFETY (H&S) PERSONNEL Designated H&S Personnel is responsible to: Monitor and report on the state of compliance.

Provide ongoing information, instruction, and training for the personal safety of all Sales Representatives.

Investigate, document, report upon, and assist in the application of corrective action of all incidents where violence or harassment, or the potential has occurred, and provide a written report to Senior Management.

Provide written Safety Alerts as awareness to all Sales Representatives when incidents arise that could potentially affect them.

WORKPLACE SAFETY CONTROLS The following must be initiated to ensure the appropriate controls are in place for Sales Personnel: All show homes shall be equipped with an alarm system and security cameras prior to opening.

Each show home must have panic fobs inter-connected to the alarm system for Sales Representatives to summon immediate emergency assistance.

All show homes must be equipped with a landline telephone as soon as services are available, additional to the cell phone, in the event of cell phone failure.

Sales offices must be located on the main floor or garage when the floor plan accommodates.

Keep show homes and the surrounding area well lit and focus temporary lights towards darker areas which can be removed later when the show home is sold.

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GENERAL SAFETY RULES 1.All Sales Representatives must receive a Safety Orientation.

2.All Sales Representatives must have access to the Company’s Policies and all relevant documents, including OH&S legislation. This information must be readily available for all personnel while in the show home.

3.Ensure customers have reviewed and have signed a copy of the Sales Safety Agreement or other relevant documents (e.g. Customer Walkthrough Hazard Assessment) 4.Inform customers that work sites are hazardous at times and they must be accompanied by a company representative, at all times.

5.Sales Representatives must wear appropriate footwear and a hard hat when entering any home or multi-family project that is under construction.

6.No customer or Sales Representative will have access to balconies unless a guardrail has been installed.

7.Report all incidents to the Sales Manager or the Designated H&S Personnel immediately. You may also be required to contact the Calgary Police Service (CPS) or RCMP and provide a statement.

8.Ensure First Aid kits are fully stocked, and fire extinguishers are available in the show home.

9.Ensure exterior walks and steps are kept hazard free during all seasons.

10.No smoking is allowed in show homes and should only take place in designated smoking areas.

11.All Sales Representatives must wear on their person a panic button (fob) monitored by an alarm company.

12.All Sales Representatives must follow the Working Alone Policy explained during the Safety Orientation.

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SAFETY TIPS FOR SALES REPRESENTATIVES If you are concerned about a suspicious customer, contact your supervisor with information on them so that others can be notified to be watchful. If you are part of a community group chat, consider sharing the information with the group.

KNOW WHO IS IN YOUR SHOWHOME Keep a sign-in sheet in the show home. When customers come in, ask them to sign-in and provide some personal information including name, address, and phone number. Ask direct questions to qualify a suspicious customer and assess their motivation. If you are concerned that someone is still in the show home when you are closing, call out and state that you are closing up, lock the doors and call your supervisor.

SAFETY TIP: Keep an eye on the door on busy days and try to keep track of people coming in and out.

BE AWARE AND BEWARE Be aware of your surroundings. Do a regular walk through of the show home and show home. Plan your escape routes in advance. Some additional things to keep in mind: Know where the exits are and think about where you could run for help.

Is there another show home or neighbor nearby?

How long would it take to reach your car?

Practice and prepare for emergency scenarios through role-playing exercises.

Your escape routes and actions in case of an attack should be automatic.

You should be able to rely on them without thinking.

If you leave the show home to show a feature home, pay close attention to your instincts (trust your gut!). show home must be locked and alarmed. A sign must be posted on the door indicating your return and contact information.

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BE AWARE AND BEWARE (CONTINUED) Do not lead the way, it is too easy to be cornered or trapped in a room, basement, or attic. Have the customer go ahead of you. You can comment on each room from the safety of the door, from there you can flee more easily if you get a bad feeling about the situation. Offer the customer the option to tour the show home independently and to come and see you in the office afterwards with any questions/comments.

SAFETY TIP: Be aware of your surroundings and plan your escape routes in advance. If you are faced with a dangerous situation, a survival mindset can be critical.

You will have more confidence if you have thought through your options and done some planning.

BE ALARMED Be familiar with the alarm system in the show home and aware of any other audible signals e.g., door chime. Know how the alarm works and conduct routine checks to ensure it’s working properly. If the alarm has been disengaged on a high traffic day, remember to reset it. Program the alarm system to maintain the door chime when alarm is disengaged.

SAFETY TIP: ALWAYS wear your personal panic button.

Do not hesitate to follow your instinct. Trust your gut. If you feel like something is wrong, use your panic button!

YOUR PHONE IS YOUR LIFELINE Keep your cell phone fully charged and with you at all times. Make it a part of your person. If you keep your cell phone in a purse or bag, or leave it at the front entrance, it may not be available when you need it most.

If you have an emergency, call 9-1-1 from the show home phone and stay on the line. Do not hang up. If someone tries to get the phone from you, throw the phone where it cannot be reached; under a desk or in a corner, in order to keep the line open.

Take your cell phone if you leave the show home to show a feature home and be sure the Supervisor or your buddy knows how to reach you. Be on the phone with your buddy as you are leaving the site and locking up.

SAFETY TIP: Place the address (and any location direction instructions) on or near the landline in the show home to ensure it is readily available in the event emergency services needs to be called. We forget a lot of information in emergency situations, so having it readily available will take away some of the panic.

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HAVE A BUDDY Know in advance who you are going to call if: Your instincts tell you to get help You feel uneasy in a situation Your buddy is someone who knows your distress codes and who you can reach quickly by phone. Your buddy can be another your Supervisor, another salesperson, a family member or friend.

Create a buddy system with other sales representatives in the show home parade and join a community group chat, if available.

Let your buddy know when your shift ends or, if you have a meeting after hours or, if you must leave the show home to show a feature home.

Be on the phone with your buddy as you are leaving the site and locking up.

SAFETY TIP: If you are concerned that someone is still in the house when you are closing, call out and state you are closing the show home, lock the doors and call your Supervisor.

CREATE A DISTRESS CODE If you can use the phone, but the person you are with can overhear the conversation and you do not want to alarm them, a pre-arranged distress code can help.

If a customer is beginning to make you nervous, or uneasy about them, call the Supervisor or your buddy and tell them you need the Red File. In this case, Red File is the pre-arranged distress code to send someone to the site so that you are not alone. You can make up your own distress code.

Use the distress code if you are uneasy. If you are in immediate danger, call 911! If it’s not practical to call 911 with the suspect present, create a different level of distress code so the person you are calling will call 911 immediately.

If calling 911, try to stay on the line as long as possible so they can get your location information.

Authorities agree that most attackers and thieves are looking for easy targets. Be assertive, show that you are in control and have a distress code for times you feel uneasy.

SAFETY TIP: Share and practice your distress code with: Supervisor, sales representatives, friends and family, community/show home parade groups

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CAR SAFETY If you are working in a remote location, your car may be your best route of escape. When you park your car, ask yourself: “In an emergency, am I going to be able to run to my car and drive away?”

THINGS TO CONSIDER Move your car within sight of the entrance after high traffic hours and before it gets dark.

Park in a well-lit area.

Park where you can’t be blocked in.

Back in so you can easily get away, or park so the driver’s door is closest to the house.

If your car breaks down, use your cellphone to call for help and stay in the locked vehicle until help arrives.

Always keep your car keys with you.

Consider a car with a keyless entry.

Keep your vehicle in good running condition and the gas tank full.

Make sure your cell phone is fully charged.

Keep blankets, tools, flares, a first aid kit, water, a candle and matches, dry food and warm clothes in your vehicle.

SAFETY TIP: ALWAYS have your cell phone. If you are in immediate danger, run for safety first and when you have the opportunity, call 911.

MARKETING & PERSONAL APPEARANCE Marketing materials should be polished and professional. Limit the amount of personal information you share. Use your work number or the office number. Never give your home address or personal phone number.

Be guarded with your personal information. Getting to know the customer does not mean revealing personal information about your children, where you live and who you live with.

Criminals may scout show homes for jewelry and items that are easy to sell. Thieves often work in teams, so only carry the cash and credit cards you need and don’t wear expensive jewelry at the show home.

SAFETY TIP: Dress for the weather. If you need to escape a dangerous situation on foot, you could find yourself exposed to the weather for an extended period. In the winter, bring a coat with you and keep a blanket in your vehicle.

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TRUST YOUR INSTINCTS Danger isn’t always easy to identify, but there are often early warning signs if you know what to look for.

If you are uncomfortable or feel hesitant in a situation, trust your instincts.

Here are some signs that your body is already reacting to stress: Palms sweat and body starts to shake.

Breathing becomes fast and shallow.

Heartbeat accelerates up to two times its normal rate.

Vision, color and depth perception are affected.

Night vision will be low and you’ll have tunnel vision.

Hearing and motor skills are affected.

Ability to speak and think is affected.

Danger can be easier to identify if you learn to trust your instincts and listen to the signals your body is sending you. Safety experts agree, when your personal safety is involved it is best to err on the side of caution, trust your instincts and take the necessary precautions.

SAFETY TIP: Control your breathing by breathing – 4 seconds in through your nose, 4 seconds out through your mouth. Practice this. It helps slow your heart rate and minimize other physiological changes that can affect your ability to stay safe.

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FIGHT OR FLIGHT The previous tips dealt with prevention, but what if you are faced with the worst-case scenario - an attack? If you are faced with danger, trust yourself and stay as calm as possible. Think rationally and evaluate your options.

Yell “FIRE” to get attention. People respond faster to “FIRE” than a call for “HELP”.

Run first and then call 9-1-1 as soon as possible.

Do not resist. If the attacker has a weapon, you may think it is safer to do what they say. If someone tries to rob you, give up your property, not your life.

Stall for time. Go along with the attacker to buy time to assess the situation. When his or her guard is down, try to escape.

Distract them and then run. You should try to get away, but it can depend on your shoes, your clothing, your physical stamina, the location and how close the attacker is.

Use verbal assertiveness. Hold your hands in front of you and yell “STOP or “STAY BACK”! Yell and show that you are not afraid to fight back.

Use physical resistance. Act quickly and decisively to throw the attacker off guard so you can escape.

There is no one right way to respond to a confrontation. Your response depends on the circumstances, location of the attacker, your personal resources, characteristics of the attacker and the presence of weapons.

There are many strategies that are effective. Rely on your own judgement to choose the best one for you.

Consider taking a self-defense course so you will be confident with the options. Be sure to keep your skills current and retrain at least once a year. Also, be sure that the training is not giving you a false sense of security.

SAFETY TIP: Get an accurate description of your attacker and record it. Even the smallest details may give authorities a clue to finding the suspect. Tell the police everything, including what was said and even things that seem unimportant.

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SAFETY TIPS FOR BUILDERS COMMUNICATION If a Sales Representative is working alone, a work alone safety plan must be followed. Communication is essential. Several things can help increase the safety of Sales Representatives: Equip each show home with a portable phone, cell phone or walkie-talkie.

Ensure the Sales Representatives have all necessary contacts to call and location information to share in case of an emergency.

Program emergency numbers into the telephone and have them listed in the show home.

Establish or join a communication channel with other builders in the community e.g., WhatsApp group chat.

Establish a distress code in case Sales Representatives need to call someone in front of the suspect, for example: “Red File.”

Have 2 levels of distress codes. Level 1 is used if the Sales Representative feels uneasy and wants someone to come to the show home. Level 2 means 911 should be called immediately.

SAFETY TIP: Have two levels of distress codes. Level 1 is used if Sales Representative feels uneasy and wants someone to come to the show home. Level 2 means 911 should be called immediately.

TRAINING All Sales Representatives should receive training for the alarm system.

Consider self-defense training for your Sales Representatives. This can reinforce the options available in case of an attack and can help Sales Representatives deal with those options calmly and confidently.

Incorporate safety into orientation training for new Sales Representatives.

Emphasize the information found in the Tips for Sales Representatives section of this guide. (Pages 8 - 13) SAFETY TIP: Training can include mock drills and role-play of dangerous situations, to raise awareness of possible dangers and help Sales Representatives understand their options if they are faced with danger.

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STAFF INVOLVEMENT Involve staff in safety issues. Hold regular meetings with Sales Representatives and put safety on the agenda. Sales Representatives will often have ideas about what would help them feel safer.

In addition to regular meetings, let Sales Representatives know you have an “open door policy” when it comes to safety.

Encourage suggestions regarding personal safety and site safety and let Sales Representatives know how you will follow up.

SAFETY TIP: Schedule regular meetings with Sales Representatives to discuss safety issues, concerns, and suggestions.

CONDUCT VISUAL HAZARD ASSESSMENTS Employers must closely examine and identify existing or potential safety hazards in the workplace. The assessment must be in writing and communicated to all affected Contractors. Employers must also involve employees in conducting the Hazard Assessment and in the elimination, reduction or control of the identified hazards.

SAFETY TIP: Involve employees in conducting the Hazard Assessment process, including identifying and eliminating/controlling hazards.

ENSURE CONTRACTORS ARE KNOWLEDGEABLE Contractors must ensure their employees are trained and educated so they can perform their jobs safely.

Contractors must be made aware of the hazards of working alone and the preventative steps that can be taken to reduce or eliminate potential risks. A sizeable percentage of injuries on the job involve new employees and those returning to the workforce. These rules consider a wide variety of situations where employees work alone. The intent is to require Contractors to consider the hazards specific to their worksites and to adopt safety measures that address these hazards.

Occupational Health and Safety Officers inspecting a workplace will evaluate compliance with the Act, Regulation and Code using the Working Alone Safety Plan as a reference standard.

SAFETY TIP: Have contractors complete a safety prequalification package, where safety expectation, rules, and procedures are explained and ensure contractors have WCB coverage and liability insurance, if required.

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SAFETY TIPS FOR DEVELOPERS Employers are ultimately responsible to ensure the health, safety and welfare of their workers and the public at or in the vicinity of the worksite.

All development related hazards and concerns must be communicated to the developer or designated prime contractor as soon as reasonably possible. The below is a list of items to consider when starting a new development or a new show home parade:

COMMUNICATIONS Hold pre-development safety meetings with all builders to discuss safety plans, including show home and community safety. Create a community wide communication channel, exchange contact numbers, emails, etc., for emergencies, incidents, suspicious activity, and to assist with establishing a collaborative safety network.

Post clear signage in the community that includes site safety information, emergency contacts, and if applicable, state that the area is monitored by security company.

SAFETY TIP: Coordinate with all builders in the community to set up an instant messaging communication tool, such as a ‘WhatsApp group’.

PROTECTION Reasonable protections should be in place to support show home safety, and include: Ensuring ample community lighting, including street lighting and in the show home parade vicinity. Temporary lighting should be provided until streetlights are energized.

Procuring a security company to monitor show homes and the community until the community is more developed. Include in the role; introductions and familiarization with sales staff and be visible around show home area during opening and closing hours to provide reassurance and assistance to sales staff.

Communicate with the relevant municipal authorities to ensure all emergency services know where the community is located in the event of an emergency.

SAFETY TIP: Provide security company monitoring until the community is more developed.

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SAFE ACCESS Provide safe access to the community and around the vicinity of show homes, to ensure the health, safety and welfare of the builders’ employees and the public.

Sidewalks, walkways should be in place and free from slip and trip hazards.

Snow removal service should be provided and monitored.

SAFETY TIP: Ensure emergency services know the exact location of the present and future show homes and maintain their safe access.

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CUSTOMER WALKTHROUGH SITE ASSESSMENT (SAMPLE) - PDF DOWNLOAD The following site assessment checklist is designed for Sales Representatives when going onsite with clients: Is there safe access to the home from the street? Ensure it is clean, free of obstructions and hazards

Yes

No

Are there stairs in place both inside and outside?

Yes

No

Are railings in place where required?

Yes

No

Are the lights working or is there adequate lighting? Note this will Yes vary based on time of day and season

No

If any of the above items are a no, do NOT enter!

Is the access/egress into the basement safe for walking? Muddy conditions, water, settlement, and other hazards would not make it safe for access

Yes

No

Is the basement floor poured?

Yes

No

If the basement floor is not poured or you answered no to the other question, do NOT go to the basement!

Is overhead work being conducted? Or are there overhead hazards present?

Yes

No

Are there strange or hazardous odors detected? Fumes, sprays, lacquers would be examples of hazardous odors

Yes

No

Are there any Trade Partners working in or on the site? Note: Yes no trades can be working during walkthroughs with customers

No

If any of the above items are a yes, do NOT enter!

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REMINDERS All Sales Representatives are required to wear appropriate footwear and a hard hat.

All clients are required to wear site appropriate footwear. Open-toed shoes are not permitted.

When conducting showings with clients, make them aware of the potential of tripping hazards and slipping hazards.

A Customer Walkthrough Hazard Assessment must be completed and signed prior to performing walkthrough.

Should an incident occur while touring visitors, report the incident to the Sales Manager and the Designated H&S Personnel as soon as reasonably practicable. Call 911 if required!

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CUSTOMER INFORMATION - YOUR FAMILY'S SAFETY ON THE JOB SITE (SAMPLE) - PDF DOWNLOAD Congratulations on the purchase of your new home! We know that this is a very exciting time for you and your family, and we understand that you may wish to make periodic visits to the home while it is under construction.

While we are happy to provide access to your home’s construction site, our primary concern and goal is to ensure the safety of you and your family, as well as our employees, Trade Partners, and Suppliers.

To ensure your safety and the safety of others, we have implemented the following precautions. Please take a moment to review these requirements set forth by the Occupational Health and Safety Act, which will be strictly enforced: SUPERVISED ACCESS

Access to the premises, or entry to your home, is by appointment only.

You must be accompanied by a Sales Representative or Site Supervisor and only after a hazard assessment has been completed. It is the responsibility of your Sales Representative or Site Supervisor to determine when or if it is safe to access the house.

It is the responsibility of your Sales Representative to determine when it is safe to access the home. After dark, during large deliveries, or certain stages of construction, are all examples of times when access is not possible. Access is always at the discretion of [insert Companies Name] and its representatives.

If you are found to be on the job site during hours of non-operation, you will be asked to leave and return during normal operating hours of the show home.

CHILDREN ON THE JOB SITE

If you are visiting the job site with minor children, they must be at least 16 years of age.

APPROPRIATE ATTIRE

When meeting your Sales Representative at your home’s construction site, you must wear appropriate footwear or your Representative is required by the Occupational Health and Safety Act to deny you access. Appropriate footwear is closed toed and flat heeled - no open toed shoes, heels, sandals, etc.

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CUSTOMER SITE ACCESS/VISITS DURING CONSTRUCTION (SAMPLE) - PDF DOWNLOAD GENERAL: The Purchaser(s) understand and acknowledges that access to the construction site on which their new home is being built is a construction site owned by (Builder) and one of its business units. As such, access is limited to a few visits, by appointment only, with an Area Sales Manager or their chosen representative.

Initial(s):

Appointments for these inspections must be booked in advance with your Area Sales Manager.

The duration of each visit will be is limited to maintain construction flow.

Initial(s):

A maximum of three (3) people will be allowed to visit the site, per visit date (Buyer and two invitees; or Buyer, Co-Buyer and one invitee).

Initial(s):

Any visit to the construction site must be in the presence of the Area Sales Manager, or their chosen representative and after a proper hazard assessment is completed.

Initial(s):

Appropriate footwear must be worn at all times; closed-toe flat-soled shoes (no high heels or platform soles). Hard hats will be provided by the Sales Office.

Initial(s):

BUYER’S LIABILITY The Purchaser(s) understands and acknowledges that: The construction site is potentially hazardous and that any visits to the site are at their own risk.

The Purchaser shall not interfere with the Builder’s performance of the construction work.

The Builder AND Builder’s Employees shall not be liable or responsible in any way with respect to any loss, injury or damage to person or property suffered by the Purchaser or any family members, visitors, invitees, or licensees of the Purchaser whatsoever suffered by them by access to the Land or Home resulting from any cause whatsoever during any visits or site inspections prior to possession being delivered by the Builder.

The Purchaser agrees that they and all invitees shall comply with all Occupational Health and Safety rules and shall utilize any safety equipment required by law or by the Builder, including wearing hardhats.

I/We agree not to take anyone under the age of 18 years old on any unfinished (Builder) and site.

I/We understand that smoking and/or vaping is not permitted during the tour or on any site.

I/We agree not to enter balconies or open exterior doors without consent from the Area Sales Manager or Site Superintendent.

The Builder reserves the right to deny access to visitors/purchasers.

Entrance to the site for tours or visits by the Purchaser or any invitee or licensee, shall be at the permission of the Builder, at its discretion, on request of the Purchaser.

LOT/JOB NUMBER: ________________________________

DATED THIS _______ DAY OF _______ ________________________________

WITNESS

PURCHASER

________________________________

________________________________

COMPANY REPRESENTATIVE

DATE

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RESOURCES ALBERTA LEGISLATION Occupational Health & Safety Act, Regulations and Code Occupational Health & Safety Publications Working Alone Harassment & Violence in the workplace

EXTERNAL TRAINING PROGRAMS SAFE 4 LIFE McPhee Security Consulting Inc. Security & Life Safety, Risk Mitigation Services

EDUCATION RESOURCES Calgary Real Estate Board (CREB) - Real Tips for Real Estate Agents Alberta Real Estate Association (AREA) - Podcast on Realtor® Safety Canadian Real Estate Association (CREA): REALTORS® Safety: Practical Tips for Working in Real Estate Tips to Keep REALTORS® Safe While Using Social Media National Association of Realtors (NAR) - Safety Program Resources Inman - 61 safety tips every real estate agent needs

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RESOURCES CONT. POLICE SERVICES The municipal police have a number of support services and information available. They offer talks on crime prevention and personal safety through their crime prevention units and community liaison offices. The nonemergency phone number for the police is 403-266-1234.

DISTRICT

ADDRESS

PHONE NUMBER

Calgary Police Service Headquarters - Westwinds

5111 47 Street NE

403-428-2200

District 1 – Ramsay

1​010 26 Avenue SE

403-428-6100

District 2 – Rosscarrock

4506 17 Avenue SW 403-428-6200

District 3 – North Haven

4303 14 Street NW

403-428-6300

District 4 - Franklin

3207 12 Avenue NE

403-428-6400

District 5 – Saddle Ridge

800 Saddletowne Circle NE

403-428-6500

District 6 – Fairview

8325 Bonaventure Drive SE

403-428-6600

District 7 – Country Hills

11955 Country Village Link NE

403-428-6700

District 8 - Midnapore

450 Midpark Way SE

403-428-6800

INFORMATION FOUND: https://www.calgary.ca/cps/calgary-police-servicedistrict-offices.html

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RESOURCES CONTINUED RCMP DETACHMENT

ADDRESS

PHONE NUMBER

Airdrie

100-2 Highland Park Way NE, 403-945-7267 Airdrie

Chestermere

156 East Chestermere Dr, Chestermere

403-204-8900

Cochrane

359 1st St E, Cochrane

403-932-2211

High River

1104 14th St SE, High River

403-652-2356

Okotoks

98 Woodhaven Dr, Okotoks

403-938-4202

Strathmore

500 Westlake Rd, Strathmore

403-934-3535

INFORMATION FOUND: https://www.rcmp-grc.gc.ca/detach/en/find/AB

SEXUAL ASSAULT CENTERS Sexual Assault Centers can assist you with physical, emotional, and legal needs. They offer counselling and can accompany you to court if you press charges. Resource Centers can be found throughout the province. Please refer to the link below for further resources: http://www.calgarycasa.com/

EMPLOYEE AND FAMILY ASSISTANT PROGRAM (EFAP) Many employers offer EFAP’s through their benefits providers which give employees and their eligible family members to access confidential services for various reasons. Employers will share this information with their employees so that they can access confidential services when and where required.

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Get in touch 212 Meridian Rd NE, Calgary AB T2A 2N6 403-235-1911 info@bildcr.com bildcr.com