Arrowe Park Hospital Bereavement Book

NHS

Wirral University Teaching Hospital NHS Foundation Trust

For you in your loss PRACTICAL HELP FOR BEREAVED PEOPLE

Memories are the loveliest thing, They last from day to day, They can’t get lost, They don’t wear out, And can’t be given away.

(ANON) This booklet is designed to be a practical help to bereaved people. The information included is not meant to replace advice already given by others, but to offer a simple guide to what has to be done.

Wirral University Teaching Hospital NHS Foundation Trust Arrowe Park Hospital Arrowe Park Road Upton Wirral CH49 5PE Tel: 0151 678 5111

On behalf of Wirral University Teaching Hospitals, may we offer our heartfelt sympathy and deepest condolences to you, your family and friends during this very sad time.

This leaflet aims to provide useful help and information to assist you during the early days of your bereavement and to assist you with the arrangements that need to be made.

Please do not hesitate to ask if you are not clear about anything. Our staff will always be pleased to help you. If you have any religious, cultural or other needs, please tell us. This includes requests for urgent certification where there are specific religious or cultural requirements.

Our Bereavement Services Team are available for you to call between the hours of 10am and 4pm, Monday to Friday and can be contacted on 0151 604 7346. May we request you do not attend the bereavement service office unless advised to by a member of the bereavement services team.

Contents Arrowe Park Hospital - Map...................................................................................................... 1 What happens next?............................................................................................................................ 2-4 Registering the death.......................................................................................................................... 5 Tell Us Once service............................................................................................................................. .6-8 Your loved one’s belongings..................................................................................................... 9 The role of the Coroner.................................................................................................................... 9 Arranging the funeral and choosing a funeral director...................... 10-13 Wills............................................................................................................................................................................... 14 Who needs to be told about the death...................................................................... 15 The Chaplaincy and Spiritual Care department.......................................... 16-17 What grief can feel like...................................................................................................................... 18 Bereavement service feedback............................................................................................ 19 Support groups............................................................................................................................................. 20 Other support groups.......................................................................................................................... 21-24 Useful addresses....................................................................................................................................... 25 Local Funeral Directors.................................................................................................................... 26

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Arrowe Park Hospital - Map Bereavement Suite

“D Block” including Bereavement Office

What happens next?

Please phone the Bereavement Services Office at Arrowe Park Hospital after 10am the next working day after your loved one has passed away (0151 604 7346). We will then talk you through what happens next and how long this will usually take. When you call the Bereavement Services team, we will need to take the following details from you: • • • •

The name of the deceased person Your name, address and contact number Which funeral director you will be using Is it cremation or burial?

Once you have spoken with the Bereavement Services, you can complete an online proforma with the Registry Office on their website www. wirral.gov.uk/births-deaths-and-marriages/deaths/ register-death You will need to complete this to be able to register the death of your loved one. If you have no internet access or require assistance, the Bereavement Officer can complete the proforma with you on the telephone and send it to the Registry Office on your behalf. The fee of £12.50 per death certificate is payable to the registrars when you complete the proforma online. It may be helpful to think about how many certificates you will need before your Registrar appointment. You will need an original copy (not photocopy) to inform any solicitor, bank or building society, insurance company, mortgage company and amenity company the deceased had an account with.

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The person organising the funeral will need to contact a funeral director. You do not need to wait until the death of your loved one has been registered to do this, but we would recommend you do not set a firm date for the funeral until the relevant paperwork has been completed.

We aim to complete all the relevant paperwork within 5 working days, but there can be delays if a Coroner needs to be involved or if your loved one has passed away over a weekend.

Some people are eligible for assistance with funeral costs, advice and guidance can be sought from the Government link below: www.gov.uk/funeral-payments Paperwork required to register the death of your loved one The doctors who have looked after your loved one will need to complete some paperwork which includes the cause of death.

This will then be reviewed by our Medical Examiner team.

The Medical Examiner is a fully trained doctor who reviews all hospital deaths. This is to provide independent scrutiny of the care your loved one received. The Medical Examiner and their team will contact you by telephone to explain the cause of death and answer any questions you may have. The views of the community we look after are an important part of ensuring we are providing the best care possible, and the Medical Examiner Officer will ask you about the care your loved one received, good or bad. To help us learn from patients’ and families’ experiences, the feedback you give us may result in a fuller review of the care your loved one received so that lessons can be learnt.

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If you have not contacted the bereavement service the day following your loved ones passing, one of the bereavement service team will call you to introduce themselves and explain the next steps. We understand and appreciate that this is a stressful time and if you are not ready to discuss the next steps, we can agree for you to make contact within the next day or so.

Where possible it is advised that family members visit their loved ones once they are under the care of the Funeral Home as this is a more comfortable and peaceful environment.

For families wishing to visit their loved one in the mortuary, this can be arranged by appointment only. To support care after death we recommend that visiting is kept to 20 minutes, however individual circumstances will be considered and accommodated where possible. Visiting can be arranged via the Bereavement Office on 0151 604 7346.

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Registering the death Once the Medical Examiner Officer has spoken to you, we will then contact you again to check you have all the information you need and what your plans are for your loved one’s funeral arrangements so we can ensure the hospital bereavement processes are completed in a timely fashion. Please do not hesitate to ask any questions you may have or contact the bereavement service at any point if you have any questions. Once you have completed your online proforma and had a conversation with the Medical Examiners Officer, the Registry Office will contact you directly. This is to arrange an appointment time, for registering the death, which will usually last approximately 30 - 45 minutes.

At your appointment with the Registrar, you will need to tell them the following information about the deceased person: • First names and surname (including any previous names such as maiden name) • Date and place of death • Last usual address • Date and place of birth • Last occupation • Marital status (if their spouse is still alive, they will need their full name) Once you have registered the death of your loved one, you can use the government ‘Tell Us Once’ service - this lets you report the death to most government organisations in one go. The registrar will explain this service to you when you register the death. They will either: • Complete the ‘Tell Us Once’ service with you • Give you a unique reference number so you can use the service yourself online or by phone. You must use this service within 28 days of getting your unique reference number. The phone number also has a video relay service for British Sign Language (BSL) users and Relay UK if you cannot hear or speak on the phone.

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Tell Us Once Service When someone has died, there are several organisations that need to know.

The ‘Tell Us Once’ service allows you to report a death only once.

The information is given to the Department for Work and Pensions (DWP) who will then pass it on to a number of other government departments and council services.

How to use the service Once you’ve registered the death, the registrar will explain how to use the service. You can: • Tell us online by visiting www.gov.uk/tell-us-once (you will need a reference number which the registrar will give you) • Call the Department for Work and Pensions on 0800 085 7308 • Visit any council One Stop Shop. Call 0151 606 2220 to make an appointment Information you will need to provide The DWP will need the deceased’s: • National Insurance Number • Death Certificate • Details of any benefits or services they were receiving The DWP may ask for information about: • • • •

Their next of kin Any surviving husband/wife or civil partner Anybody who is getting child benefit on their behalf The person dealing with their estate

You must get the agreement of the people listed above if you are going to provide the DWP with information about them.

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If you are not the next of kin, or the person dealing with the deceased’s estate, you can still use the service if you have the authority to act on their behalf.

Please remember that it is still your responsibility to make sure any organisation that pays a benefit has correct and up-to-date information.

Organisations Tell Us Once will contact The DWP can contact the following organisations: • • • • • • • • •

Department for Work and Pensions The Pension Service Disability and Carers Service Jobcentre Plus HM Revenue and Customs Child Benefits Tax Credits Identity and Passport Service Driver and Vehicle Licensing Authority

The DWP can also contact the following departments if you ask us to: • • • • • • • •

Council Tax Housing and Council Tax Benefits Disabled Blue Badge Adult Social Care Children’s Social Care Collection of payment for council services Electoral services Wirral Library Service

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If you attend an appointment at the council the DWP can also contact the following departments and organisations for you: • • • • • • •

Business Rates Wirral Council’s leisure service Adaptation and equipment service Property Pool Plus (housing waiting list) Technical services department Magenta Living Merseyside Pension Service

The organisations the DWP give your information to will only use it as the law allows. The DWP will only notify those services that you request.

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Your loved one’s belongings We request that the next of kin take home any valuables and property of their loved one if they are present when they pass away. If there are any valuables or property left at the hospital these will be listed by the ward. The property will stay on the ward for you to collect, but the valuables will be taken to the cash office. An appointment can be made with the Bereavement Team to collect them from our Bereavement Suite located in outpatients in the main hospital. You will need to bring identification to collect your valuables.

The role of the Coroner There are three main reasons why your loved one’s case may be referred to the Coroner: • A death has been sudden and unexpected • A person has been unwell, but the medical team are not certain why their death happened at that particular time • A death has been caused because of an accident or unusual circumstances The Coroner will look at the case and decide what happens next.

They may ask for a post-mortem to find out the exact cause of death, but this does not happen for every case. The Coroner may decide to undertake an inquest, which is a ‘fact finding’ exercise that aims to find out the reasons for someone’s death.

If the Coroner is involved, the certificate to register the cause of death will be given to the Registrar by the Coroner. A referral to the Coroner does not automatically mean there will be an inquest or post-mortem, but there will be a slight delay in the relevant paperwork you need.

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Arranging the funeral and choosing a funeral director • You do not have to wait until you have registered the death before contacting a funeral director.

• Funeral directors are available 24 hours a day, 7 days a week and the earlier the funeral director becomes involved, the sooner they will be able to act on your behalf to find out when the necessary documents allowing the funeral to proceed will be issued.

• If the death has been referred to the Coroner his office will advise you what to do. Your funeral director will liaise with the Coroner for you.

• If there is to be a hospital post-mortem examination the date when the funeral can be held may be affected.

• If your relative/friend has made a Will this may give information about their funeral arrangements.

• Funeral director’s addresses and telephone numbers can be obtained online or from Yell.com or thomsonlocal.com, and it is advisable to contact a funeral director who is a member of recognised trade association.

Rights and options The main requirements in England and Wales are that the death is certified by a doctor or Coroner, registered with a Registrar of Births, Marriages and Deaths, and the body either buried or cremated.

• • • •

You do not have to have a funeral ceremony.

You do not have to use a religious minister.

You do not have to use a funeral director.

A ceremony does not have to take place in a crematorium or place of worship.

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There are more options concerning the content of a funeral ceremony and its duration than many people realise.

• Woodland burial and other green options are increasingly available.

• The majority of people choose to make their arrangements through a funeral director, but some people see ‘do-it-yourself’ funerals as more personal and less expensive.

• If this approach appeals, and you have time to research and prepare, enquire at the cemeteries and crematorium department of your local authority for guidance.

Choosing a funeral director Funeral directors will manage funeral arrangements and give advice and support. The following factors may influence your choice: • • • • • •

Location of the firm’s premises.

Range of services provided.

The way you are treated by the staff.

Cost.

Recommendation of those who have used the service.

Ownership (small family business or large firm).

A simple funeral Most people would probably require the funeral director to provide the following services as a minimum: • • • •

Make all the necessary arrangements.

Provide appropriate staff.

Provide a suitable coffin.

Transfer your relative/friend from the place of death to the funeral director’s premises.

• Care for your relative/friend prior to the funeral.

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• Provide a hearse to the nearest cemetery or crematorium.

• Arrange for burial or cremation as appropriate.

Embalming, viewing of the deceased, or providing cars for mourners are optional extras.

Funeral costs • Costs for the same services may vary considerably from one funeral director to another.

• You may wish to get more than one quote to compare costs.

Disbursements are fees paid to others, e.g. for cremation, minister, doctors’ certificates, newspaper announcements, flowers, etc. Ask the funeral director for a written quotation detailing all these fees.

• Funeral payments are normally recoverable from your relative/ friend’s estate.

• Paying for the funeral. If you arrange the funeral, you are responsible for paying the bill.

• If you are finding it difficult to pay for the funeral that you have to arrange, you may be entitled to receive a Social Fund Funeral or the Bereavement Support Payment.

• Payment from the Department for Work and Pensions providing you or your partner receive one of the following: • • • • • •

Income support.

Housing benefit.

Council tax benefit.

Job seeker’s allowance (income based).

Disabled person’s tax credit.

Working family’s tax credit.

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The Department for Work and Pensions will help if you need to apply for help with the costs of the funeral. They can be contacted on 0800 731 0469.

Your local Citizens Advice Bureau can help with all legal and practical matters following a death. Telephone numbers are listed on Yell.com.

Age UK provides advice and information to anyone over the age of 50 about funeral arrangements and welfare benefits etc.

There are also two booklets that might be of help to you (published by the Department for Work and Pensions): • Help with the costs of a funeral from the Social Fund (SF200).

• What to do after a death in England & Wales (DWP Leaflet D49).

These are available from the Register Office, Social Services and main Post Offices, and also online at: www.gov.uk/bereavement-support-payment Notification of a death in a newspaper • You may wish to put an announcement about the death in the national or local newspapers, giving the date, time and place of the funeral and your wishes about flowers or contributions to charity or research.

• The classified advertisement department of the newspaper will help you with the wording or you can leave this to your funeral director. For security reasons, you should not include your address.

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Wills If you have any queries about the Will or regarding the absence of a Will you can contact: Probate Registry Queen Elizabeth II Law Court Derby Square Liverpool L2 1XA Tel: 0151 236 8264 A useful booklet on how to obtain Probate (PA2) is available from the Probate Service.

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Who needs to be told about the death Apart from family, friends and neighbours there are other people who may need to know about your relative or friend’s death. These are: Done The Priest, Vicar or Minister of other Faiths Family Doctor, Hospitals, Dentist, Optician The Benefits Agency (pensions, benefits) The Bank, Giro, Credit Cards, Building Society Social Services (home helps, home care) Schools, College or University attended Previous places of work/place of work (occupational pension) Executors of the Estate (Will) Solicitor Insurance Companies Library service Inland Revenue Residential or Nursing Home Landlord, Housing Department Council Tax Offices Electricity, Gas, Telephone, Water Companies Post Office (redirect mail) D.V.L.A. Swansea Careline Cancel any appointments Stopping Junk Mail (stopmail.co.uk) • Should your relative/friend have been living alone you may need to ensure that their home is secure and remove all signs that indicate no-one is there.

• You may also need to arrange for any pets to be cared for, collect spare keys from other relatives, friends and neighbours and check the terms and conditions of any insurance/rental agreements covering the property.

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Chaplaincy and Spiritual Care The Chaplaincy and Spiritual Care department is on the 1st floor at Arrowe Park Hospital and on the ground floor at Clatterbridge Hospital. Chapels on both sites are clearly signed.

The chapels in BOTH hospitals are open 24hrs a day for private prayer and a quiet space for your own thoughts. Chaplains are available 24 hours a day (ONLY for emergency calls outside of normal office hours) . The hospital switchboards hold details of chaplains who are on call and will contact a chaplain in the case of an emergency.

Religious and Spiritual care is offered to anyone who wishes to receive. Chaplaincy support is available for patients of all faiths and those of none.

Multi faith provision The Chaplains are experienced in working with people of many different faiths and have contacts with the leaders of different faith traditions. If you would like to see a representative of a particular faith while you are in hospital, please contact the chaplaincy office, (or ask a member of your ward staff, to contact the chaplaincy department) who will seek to make arrangements for you. (Arrowe Park ext 2275. Clatterbridge ext 4012). Chaplains are also able to provide religious texts and other items necessary for devotions.

Ward visiting The chaplains regularly visit wards throughout the hospitals.

Patients can request a visit from a chaplain by asking ward staff or family/friends to contact the chaplaincy team on their behalf, or by directly contacting the chaplains themselves.

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Spiritual support Spirituality, at its most fundamental is about Meaning / Hope / Purpose. Each of us needs to have these in our lives, and during times of ill health, these can be brought into sharp focus. We can begin to ask ourselves deep questions about this. The chaplaincy team can speak with you whilst you discuss and reflect on these issues. Many of the patients who seek chaplaincy support would not identify as religious and simply seek a listening ear or emotional support during their time in hospital.

The Trust Lead Chaplain is Rev. Malcolm Cowan

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What grief can feel like Grief is a very personal experience and there are no rules or a ‘correct’ way to grieve. Some people feel numb or that they have low energy and don’t feel like doing normal daily activities. Please be kind to yourself. It is good to eat regularly and take some gentle exercise. You may feel lots of different emotions all at once.

The deep feelings of missing your loved one may continue for a long time.

If you are struggling with your grief and you would like someone to talk to, there are lots of organisations which can offer support.

Some may offer counselling, information, or support groups. You can also talk to your General Practitioner.

Useful links • What to do when someone dies: step by step www.gov.uk/when-someone-dies • Cruse Bereavement Support www.cruse.org.uk or National Helpline on 0808 808 1677 (Monday, Wednesday, Thursday and Friday 9.30am - 5.00pm, Tuesday 1.00pm - 8.00pm) • Child Bereavement UK www.childbereavementuk.org • Samaritans UK Helpline available 24/7 on 116 123

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Bereavement Service feedback Your thoughts are important to use and we would value feedback on your experience of our hospital services and the provision of care during your loved one’s last days. If you would like to provide feedback, you can access the survey several ways.

1. by using the QR code 2. Or you can access the survey from the web address below: https://ratemynhs.co.uk/survey/454e3ea2-0f96-48bb-83e03c67ca4f0175 3. Alternatively, if you would like to provide feedback but would prefer to give this over the telephone please call the bereavement office team, who will assist you.

We appreciate your time in completing the questionnaire and our thoughts continue to be with you currently.

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Support groups Age UK 7th Floor, One America Square 17 Crosswall London EC3N 2LB Helpline: 0800 678 1602 Macmillan Cancer Information & Support Centre Within Arrowe Park Hospital Telephone: 0151 552 1860 Email: wih-tr.macmillansupport@nhs.net SANDS Sands Helpline: 0808 164 3332 Email: helpline@sands.org.uk Samaritans Tel: 116 123 (freephone) Healthwatch Wirral Liscard Business Centre, The Old School, 188 Liscard Road, Liscard, CH44 5TN Telephone: 0151 230 8957 Email: info@healthwatchwirral.co.uk Wirral Cruse Bereavement Care Royal Standard House 334 New Chester Road Birkenhead CH42 1LE Telephone: 0151 645 6604 Email: wirral@cruse.org.uk

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Other support groups Age UK Wirral A wide range of services are available for the over 50s. Also runs ‘Home from Hospital’ service.

Telephone: 0151 482 3456 www.ageuk.org.uk/wirral Alder Centre Support for anybody who has lost a child.

Alder Hey Children’s Hospital Eaton Road Liverpool L12 2AP Telephone: 0151 252 5391 Carers UK Advice and support for carers, including in bereavement.

Telephone: Advice Line 0808 808 7777 www.carersuk.org Central Advice & Duty Team Social Services helpline Telephone: 0151 514 2222 option 3 Cheshire & Wirral Partnership Community Mental Health teams about drug services, eating disorders, memory assessment/dementia services.

Telephone: 0300 303 3157 www.cwp.nhs.uk

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Citizens Advice Bureau Wirral FREE independent advice on rights and responsibilities, including financial and benefits advice.

Telephone: 0808 278 7848 www.citizensadvicewirral.org.uk Clatterbridge Cancer Centre Telephone: 0151 334 1155 www.clatterbridgecc.nhs.uk Compass Counselling on Merseyside Pastoral and Supporting Service Providing counselling support pre and post bereavement for 18 and over.

Counselling appointments in Birkenhead, In person appointments 9.30am - 4.00pm Monday, Tuesday, Thursday and Friday, 9.30am - 8.00pm on Wednesday. Remote appointments are available until 7.00pm Monday - Thursday.

151 Dale Street Liverpool L2 2AH Telephone: 0151 237 3993 www.compasscounselling.org.uk Cruse Bereavement Care for children and young people Website support designed by young people for young people.

Telephone: 0808 808 1677 www.hopeagain.org.uk Department for Work and Pensions (DWP) If patients need to query information regarding benefits on going into hospital. www.gov.uk 22

Fibromyalgia Support Group Telephone: 0151 348 1098 Helplink Community support – can help with transport and other needs for elderly patients.

Telephone: 0151 648 3322 www.helplink.org.uk Medicash For claim forms and cash plans for help with health costs.

Telephone: 0800 011 2222 www.medicash.org North West Ambulance Service (NWAS) Information and advice re patient transport and PALS for transport concerns/complaints.

Telephone: 0345 112 0999 or 0151 260 8628 www.nwas.nhs.uk POPIN Older People’s Independence Network for the over 65s.

Telephone: 0151 514 2222 (option 3) Widowed and Young Helps the under 50s who have lost a partner. www.widowedandyoung.org.uk

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Winston’s Wish Provides emotional support and a range of services for bereaved children, young people and their families.

Conway House 31 - 33 Worcester Street Gloucester GL1 3AJ Telephone: 01242 515157 Helpline: 08088 020 021 www.winstonswish.org Wired Supports people with disabilities and carers to live independent lives – they offer a range of services and runs PALS for GP concerns.

Telephone: 0151 522 7990 www.wired.me.uk Wirral Community Trust Independent Living Centre, Hind Street, Birkenhead A provision for advice and information and equipment such as wheelchairs.

Telephone: 0151 514 2888 www.wirralct.nhs.uk Wirral Pathfinders Charity providing self-help support groups for people with mental health difficulties.

Telephone: 0151 334 2111 www.wirralpathfinders.org.uk

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Useful addresses ...................................................................................................................................................................................... ......................................................................................................................................................................................

The following addresses may be useful to persons taking responsibility for funeral and other arrangements: ...................................................................................................................................................................................... ......................................................................................................................................................................................

The Probate Office ......................................................................................................................................................................................

Queen Elizabeth II Law Courts ......................................................................................................................................................................................

2nd Floor East Wing ......................................................................................................................................................................................

Derby Square Liverpool ......................................................................................................................................................................................

L2 1XA ......................................................................................................................................................................................

Telephone Number: 0151 236 8264 ...................................................................................................................................................................................... ......................................................................................................................................................................................

Local Job Centre Plus Office ......................................................................................................................................................................................

Bereavement interviews can be arranged through your local ......................................................................................................................................................................................

Job Centre Plus office who will offer help with pensions, closing accounts, counsellors and possibly financial help towards funeral ...................................................................................................................................................................................... costs. ...................................................................................................................................................................................... ......................................................................................................................................................................................

We wish to thank the advertisers and sponsors, without whom this publication would not have been possible.

However the hospital does not endorse any of the products or services they provide.

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Local Funeral Directors Anderson Independent Funeral Directors Whitby Village

Tel: 0151 357 2671

Belmar and Liston Pensby

Tel: 0151 648 4455

Charles Stephens Birkenhead, Bromborough, Claughton, Greasby, Heswall, Mellock Lane, Neston, Rock Ferry & West Kirby Co-operative Funeralcare Birkenhead, Heswall, Hoylake, Little Sutton, Moreton, Oxton & Wallasey

Tel: 0151 645 4396

Tel: 0151 652 4974

F. R. Kirk & Son Bebington & Bromborough

Tel: 0151 645 3035

John W. Griffith & Son Ltd Wallasey

Tel: 0151 638 5528

John Knowles Funerals Broughton & Saltney

Tel: 01244 530220

Ian Dallinger Independent Funeral Directors Wallasey Tel: 0151 637 1000 Kenna and Turner Independent Funeral Director Wallasey Tel: 0151 638 4444 Kevin Lomax Funerals Moreton

Tel: 0151 677 3588

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Laurence Jones Independent Funeral Directors Bebington, Chester, Eastham & Neston Tel: 0151 608 8503 Owens Funeral Service Wallasey

Tel: 0151 372 1000

Robert Quinn Funeral Directors Heswall

Tel: 0151 342 1477

Simple Send Offs Wallasey

Tel: 0151 630 0050

Stephen Johnstone & Son Funeral Directors Chester, Ellesmere Port, Flintshire & Tel: 0151 345 6940 Queensferry Susan C Porter Funeral Directors Upton

Tel: 0151 677 6966

Thomas McMullan Funeral Services Birkenhead

Tel: 0151 653 4173

Williams & Bell Funeral Directors Birkenhead, Moreton, Little Sutton & Whitby

Tel: 0151 677 5057

Quinns Funeral Directors Greasby, Hoylake & West Kirby

Tel: 0151 677 2299

Ref: Wirral University Teaching Hospital NHS Foundation Trust Bereavement Book Review Date: November 2027 Publication Date: November 2025

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The Hospital would like to thank RNS Publications for publishing this information and the following pages contain some features from services offering their help at this time.

Whilst the Hospital is grateful of their support it does not endorse or recommend any of the services that they provide.

STOPPING JUNK MAIL If someone you know has died, we can reduce the amount of unwanted marketing post being sent to them, stopping painful daily reminders.

By registering with our free service, the names and addresses of the deceased are removed from mailing lists, stopping most advertising mail within as little as six weeks.

Call: 0333 006 8114 OR

Visit our website: www.stopmail.co.uk

bereavement support network stop mail

here to help

Calls are charged at standard landline rates. Calls from mobiles are included in inclusive call packages. © Bereavement Support Network Ltd 2025

Notes

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