Belize Outsourcing Service Provider Directory | Vol. 2, 2023

BELIZ E: UNLOCKING THE POTENTIAL AS A PREMIER NEARSHORE DESTINATION

Belize, a gem in Central America, continues to carve out a prominent place in the global outsourcing landscape. With its strategic location, skilled workforce, favorable business environment, and commitment to excellence, Belize has become an enticing destination for offshore outsourcing services.

Belize’s journey in the offshore outsourcing services industry began in the early 2000s, and since then, it has steadily grown into a hub for business process outsourcing (BPO), knowledge process outsourcing (KPO), and IT services. As the only English-speaking country in Central America, Belize possesses a workforce fluent in English with bilingual capabilities (Spanish as a secondary language). The absence of language barriers facilitates smooth communication and ensures a seamless customer experience, particularly for customer support services.

BPO companies in Belize excel in providing customer support, telemarketing, order processing, and technical assistance services, leveraging their skilled workforce and cultural affinity with North America. The country is also witnessing growth in KPO services, with companies offering market research, data analytics, legal process outsourcing, and financial research. Belize is also emerging as a destination for IT services, including software development, web development, mobile app development, quality assurance, and IT support.

Situated just a short flight away from major North American cities, Belize provides convenient accessibility for clients and allows for seamless collaboration between offshore teams and onshore stakeholders. The country’s reliable telecommunications infrastructure, high-speed internet connectivity, and advanced data centers further contribute to efficient and secure communication channels.

The Belizean government has been instrumental in creating a favorable business environment for outsourcing service providers and continues to facilitate industry growth through improvements in the incentive and operational framework. It actively collaborates with industry stakeholders, providing incentives such as tax breaks, duty-free importation of equipment, and a commitment to fostering a business-friendly environment. This has thus attracted both domestic and international investors, propelling the growth of the outsourcing industry in Belize. As a result of the numerous initiatives to strengthen the sound development of the industry, Belize now boasts a robust ecosystem of outsourcing service providers, catering to a diverse range of global clients.

WHY BELIZE?

• Neutral English Accent – the only Central American country with English as the official language and offers a young and adaptable workforce.

• Bi-Lingual Language Skills – the only Central American and Caribbean country with truly bi-lingual capabilities (English and Spanish).

• Cultural Affinity – labor force is influenced by U.S. media, trends and customs with historical affinity to the Commonwealth system as well.

• Time Zone Advantage – Belize mirrors U.S. Central Standard Time (CST).

• Competitive Salaries – The labor costs in Belize are competitive, offering significant savings compared to onshore options in North America and Europe.

• Stable Currency – Belize Dollar (BZD) fixed at 2 to 1 against U.S. Dollar (USD).

• Telecom Infrastructure – modern telecom infrastructure using two main fiber optic hubs (ARCOS & TELMAX) and a third to come with high redundancy rates nationally.

• Stable Environment – one of the most stable Political, Social and Professional Business Environments in Central America.

• Ease of Employment – easy availability of work permits for non-residents and expatriates and requiring no visa for U.S., Canada, EU and the Caribbean Community.

• Strategic Location – within 2 to 4 hours of direct flights from key U.S. cities while also being situated in Central America with links to the Caribbean region.

• Strong Government Support – Offshore Outsourcing is identified as a priority sector with support of a national BPO strategy alongside subsidized training;

• Incentive Programs – The government offers attractive incentives, including tax breaks, duty-free imports of equipment, and support for training programs;

• Regional Integration – Belize is signatory to multiple Free Trade Agreements, and Double Taxation Avoidance Agreements including Regional Trade Agreements and Partial Scopes with the EU, Caribbean Community (CARICOM) and Central America.

• Top Tourist Destination – prime Tourist / Retirement Location in the Central American and the Caribbean region.

• International Connectivity – Belize offers direct flights from Dallas, Houston, Denver, Charlotte, Atlanta, New Jersey, Chicago, Fort Lauderdale, Miami, Toronto, Cancun, and London as well as connectivity to Central America.

COMPANY PROFILES

ALTA RESOURCES

COMPANY CONTACT INFORMATION

Contact: Michele Young - VP Operations

Address: 5/7 New Road, Belize City, Belize

Phone: +877 464 2582 Mobile: +501 615 6946

Email: micyou@altaresources.com

Website: altaresources.com

LinkedIn: https://www.linkedin.com/company/alta-resources/

Year Established 1997

COMPANY OVERVIEW:

Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. With over 8,000 employees globally, we have locations onshore, nearshore and offshore to best meet our clients’ needs. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Lead Generation

• Social Media Management

• Web/Live Chat & Email Support

• Back Office

• Data Processing

• Quality Assurance

• Technical Support

• Omnichannel Services Industries Serviced

• Healthcare and Medical

• Retail Insurance

• Insurance

• High Tech

• United States

• Canada

• Mexico

• Philippines

• Colombia

• Peru

BELIZE VIRTUAL CENTER LTD.

Your Office in Paradise

COMPANY CONTACT INFORMATION

Contact: Tanairi Palma - Business Development Manager

Address: #10 Clarke Street, Orange Walk, Belize, CA.

Phone: +954-204-0287

Email: sales@belizevirtualcenter.com

Website: https://belizevirtualcenter.com/

LinkedIn: https://www.linkedin.com/company/belize-virtual-center-ltd/ Instagram: https://www.instagram.com/belize_virtual_center/ Facebook: https://www.facebook.com/belizevirtualcenterltd/ Twitter: https://twitter.com/BVCBELIZE

Year Established: 2013

COMPANY OVERVIEW:

Belize Virtual Center Ltd. first launched back in November of 2013 and ever since is classified as a value-added services company that aims to continue being one of the leading virtual staffing providers in Belize’s BPO industry. Our professional staff includes professionals with a wide variety of different skills and expertise. Our main objective is to help our clients grow by providing exceptional business support services that deliver results.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Lead Generation

• Web/Live Chat & Email Support

• Back Office

• Quality Assurance

• Technical Support

• Virtual Office Assistance

• Administrative Assistant Support Industries Serviced

• Healthcare and Medical

• Finance

• Retail Insurance

• Insurance

• Real Estate

• Hospitality

• Marketing Countries Serviced to Date:

• United States

• Canada

Current Seat Capacity: 75-100

Expansion Potential: 200

Interested in offshore outsourcing services client partnership

Negotiable

Interested in Joint Venture

Negotiable

Interested in Merger & Acquisition: Negotiable

ARISTON MARKETING CO. LTD.

COMPANY CONTACT INFORMATION

Contact: Tony Arzu - Director of Operations

Address: Bullet Tree Rd San Ignacio Cayo District, Belize Mobile Phone: +501 6295706

Email: tarzu@aristonmarketingltd.com

Year Established 2013

Company Overview:

Ariston Marketing Co. Limited is a fully functional call center offering tailored services including inbound and outbound call services, data entry, data processing and quality assurance. We provide high quality, reliable service with an emphasis on transparency and customer service.

Classification of Center:

• Business Process Outsourcing (BPO)

• Knowledge Process Outsourcing (KPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Lead Generation

• Market Research

• Back Office

• Technical Support

Industries Serviced

• Healthcare and Medical

• Energy

• Accounting

• Telecommunications

• Education

• Insurance

• Hospitality

Countries Serviced to Date:

• United States

• Canada

• Mexico

• United Kingdom

• Philippines

Current Seat Capacity: 1000

Expansion Potential: 2000

Interested in offshore outsourcing services client partnership: Negotiable

Interested in Joint Venture: Negotiable

Interested in Merger & Acquisition: Negotiable

CAYE TALKERS LTD.

COMPANY CONTACT INFORMATION

Contact: Katherine Meighan - Vice President of Operations

Address: 69 Barrack Road, Belize City, Belize

Phone: 501-223-2016 / Mobile: +501 610 4804

Email: katherine@cayetalkers.com

Website: www.cayetalkers.com

Facebook: https://www.facebook.com/cayetalkersltd

LinkedIn: https://www.linkedin.com/company/10265095/admin/

Instagram: https://instagram.com/cayetalkersltd

YouTube: https://www.youtube.com/channel/UCsepMKu1AdeDQyiBUMk_Kgg

Year Established: 2015

COMPANY OVERVIEW:

At Caye Talkers Limited, we pride ourselves on being the first Belizean BPO to offer At-Home and In-Office Operations. We offer support to our partners primarily in the finance sector, in the credit repair and credit monitoring industry, as well as home, personal loan, mortgage and automotive financing fields. We also work along with medical service offers.

Our team is made up of talented people with a passion for what they do. Our vision focuses on maintaining a competitive advantage while maximizing revenue opportunities by being a progressive company that understands that customer and agent experience comes first. Through research and constant development, we aim to be the leader in our industry by being the “first voice” of your business to our customers by evaluating rapidly, quantifying professionally, implementing efficiently, and ultimately monetizing significantly.

We are actively looking for partners to diversify our service offer both locally and internationally.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Lead Generation

• Market Research

• Web/Live Chat & Email Support

• Quality Assurance

• Technical Support

• Human Resource Management & Recruitment

Industries Serviced

• Healthcare and Medical

• Finance

• Real Estate

• Automotive

Countries Serviced to Date.

• United States of America (USA)

• Canada

• Australia

Current Seat Capacity: 100

Current Seat Capacity: 250

Interested in offshore outsourcing services client partnership. Yes

Interested in Joint Venture: Yes

Interested in Merger & Acquisition: Negotiable

CUSTOMERHD

People Helping People

COMPANY CONTACT INFORMATION

Contact: Jonathan Keane - CEO

Address: 42 Cleghorn St, Belize City

Phone: +919 608 8850

Email: jon@customerhd.com

Website: www.customerhd.bz

LinkedIn: https://www.linkedin.com/company/11353322/

Instagram: https://www.instagram.com/customerhdbpo/

Facebook: www.facebook.com/CustomerHDBPO

Twitter: https://twitter.com/customer_hd

Year Established: 2017

COMPANY OVERVIEW:

CustomerHD BPO is an outsourced contact center where we help our partners answer phones, chats, tickets, and more. We work to be a true extension of the companies that we work with.

We operate in the US and Belize (EFL - English as First Language) and our combined global team is as good as it gets. We hire based on a willingness to serve above all else and teach expertise as needed. CustomerHD BPO focuses on creating a culture around our tagline, People Helping People. That is the core of what we do every day, and it extends to our local communities.

Classification of Center:

• Business Process Outsourcing (BPO)

• Knowledge Process Outsourcing (KPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Web/Live Chat & Email Support

• Back Office

• Data Processing

• Quality Assurance

• Technical Support

Industries Serviced

• Healthcare and Medical

• Finance

• Education

• Insurance

• E-commerce

•

GLOBAL COM

Belize’s Fastest Growing BPO Provider

COMPANY CONTACT INFORMATION

Contact: Sab Badee - Founder & CEO

Address: 37 Hyde’s Lane, Belize City

Email: Sab@gclbelize.com

Phone: +501 672 6669 / Mobile: +1 7868431261

Website: Www.globalcom.Bz

Year Established 2014

COMPANY OVERVIEW:

We are a 1000-seater operation in 5 office locations. Our sole focus is to provide an exceptional service to our partners with an outstanding team in a delightful environment. Our success is based on our clients’ success. We are primarily sales driven in every vertical, we also have a strong background in customer service and tech support. Call the CEO anytime. We win all day, every day!

Classification of Center:

• Business Process Outsourcing (BPO)

• Knowledge Process Outsourcing (KPO)

• Information Technology Outsourcing (ITO)

• Legal Process Outsourcing (LPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Lead Generation

• Market Research

• Social Media Management

• Web/Live Chat & Email Support

• Back Office

• Data Processing

• Quality Assurance

• Technical Support

• Virtual Office Assistance

• Human Resource Management & Recruitment

• Medical Transcription

• Voice Recognition Editing

• Medical Record Preparation and Summarization

• Omnichannel Services

• Banking and accounting

• Distance learning

• United States

• Canada

• United Kingdom

INVICTUS SOLUTIONS LIMITED

COMPANY CONTACT INFORMATION

Contact: Robert Massengale - SVP of Operations

Address: 4256 Hummingbird Highway

Phone: +501 8220852

Email: robert.massengale@invictusbpo.com

Website: www.invictusbpo.com

LinkedIn: https://www.linkedin.com/company/invictus-bpo

Facebook: https://www.facebook.com/invictusbpo/

Year Established 2011

COMPANY OVERVIEW:

Invictus is a state-of-the-art nearshore Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) Center. Belize is the only English-speaking country in Central and South America. At Invictus, we provide our partners outstanding 24/7/365 services and solutions to real-world business challenges and customer service goals. By applying a continuous improvement approach to our multilingual operations, Invictus optimizes your investment.

Classification of Center: Business Process Outsourcing (BPO)

Services Offered

• Social Media Management

• Web/Live Chat & Email Support

• Back Office

• Quality Assurance

• Technical Support

• Human Resource Management & Recruitment

• Omnichannel Services

Industries Serviced

• Healthcare and Medical

• Energy

• Finance

• Telecommunications

• Hospitality

•

ORISTECH BELIZE LTD.

Healthcare and Business Solutions

COMPANY CONTACT INFORMATION

Contact: Tomas Hernan Serrut - Country Manager

Address: New Braunfels, TX. 78131

Phone: +501 804-0205 / +830-620-7422 Mobile: 652-8518

Fax: +830-625-7240

Email: tserrut@oristech.com

Website: https://www.oristech.com/

Year Established 2001

COMPANY OVERVIEW:

Oristech Belize Ltd. is a provider of medical transcription, voice recognition editing and medical preparation services. Our parent company, Oristech Inc., (New Braunfels, Texas), was founded in 2001 and has served customers in the healthcare, insurance and legal industries. We aim to help our customers gain a competitive edge over their competition by offering unique, affordable services that improve their productivity and grow their business.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Back Office

• Data Processing

• Medical Transcription

• Voice Recognition Editing

• Medical Record Preparation and Summarization Industries Serviced

• Healthcare and Medical

• Insurance

PEAK OUTSOURCING

Taking Your Business to New Heights

COMPANY CONTACT INFORMATION

Contact: James Reynolds - Vice President Client Services

Address: 4792 Coney Dr, Belize City, Belize

Phone: +501-674-7325 / Mobile: +506 655 6070

Email: jamesr@peakoutsourcing.com

Website: www.peakoutsourcing.com

LinkedIn: www.linkedin.com/company/peakoutsourcing/mycompany/

Facebook: www.facebook.com/Peak-Outsourcing-Belize-103779002286084

Contact: Jaime Reyes

Position: Belize Country Manager

Phone: +501 611 5267 4792

Email: jaimer@peakoutsourcing.com

CONTACT INFORMATIONCOMPANY PROFILE

Year Established 2021

COMPANY OVERVIEW:

We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has over a decade of hands-on outsourcing knowledge and experience. We have become a global team of top talents passionate about making a difference and have devised a unique outsourcing partnership approach that consistently lifts our clients to the top of their game.

Classification of Center:

• Business Process Outsourcing (BPO)

• Legal Process Outsourcing (LPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Lead Generation

• Market Research

• Social Media Management

• Web/Live Chat & Email Support

• Back Office

• Data Processing

• Quality Assurance

• Technical Support

• Virtual Office Assistance

• Medical Transcription

• Medical Record Preparation and Summarization

• Omnichannel Services

Industries Serviced

• Healthcare and Medical

• Energy

• Finance

• Insurance

• Other:

• Retail, B2C, B2B, Legal, eCommerce

Countries Serviced to Date:

• United States

• Canada

• United Kingdom

• Philippines

• Australia

Current Seat Capacity: 120 Expansion Potential: 300

Interested in offshore outsourcing services client partnership Yes

Interested in Joint Venture Yes

Interested in Merger & Acquisition: Yes

PROTEL BPO LTD.

COMPANY CONTACT INFORMATION

Contact: Kevin Herrera - Chief Executive Officer

Address: 160 Newtown Barracks, 3rd Floor, Belize City, Belize

Phone: +011 501 223 4837 Mobile Phone: +011 501 615 7974

Email: kherrera@protelbpo.com

Website: www.protelbpo.com

LinkedIn: https://www.linkdin.com/company/protelbpo-limited

Instagram: https://www.instagram.com/ Facebook: https://www.facebook.com/protelbpobelize

Twitter: https://twitter.com/ProtelBPO

Year Established 2012

COMPANY OVERVIEW:

Protel BPO is a Belize contact center that exists to CREATE STRONG, LASTING, POSITIVE CONNECTIONS between companies and the people who do business with those companies. We do this every day by honoring the people we employ, the culture they live in and providing the training and incentives that naturally develop a culture of positive leadership.

We provide a unique and customized experience from the initial greeting to designing offers and sourcing teams that cater to your customers’ needs and interests. Your nearshore outsourcing has never been more enjoyable. At Protel BPO, nothing matters more than how than how your customers view your brand and how they interact with it.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Lead Generation

• Market Research

• Social Media Management

• Web/Live Chat & Email Support

• Back Office

• Quality Assurance

• Technical Support

• Virtual Office Assistance

• Omnichannel Services Industries Serviced

• Healthcare and Medical

• Finance

• Accounting

• Telecommunications

• Education

• Insurance

• Hospitality

• Retail and e-commerce

Countries Serviced to Date: United States, Canada, United Kingdom

Seat Capacity:

RCCbpo

COMPANY CONTACT INFORMATION

Contact: Nubia Ramirez - Chief Executive Officer

Address: 190 Newtown Barracks

Phone: +501 223-5555 Mobile Phone: +501 610-0151

Email: nramirez@rccbpo.com

Website: www.rccbpo.com

LinkedIn: https://www.linkedin.com/company/rccbpo/

Instagram: https://www.instagram.com/rccbpo

Facebook: https://m.facebook.com/RCCbpo

Twitter: https://twitter.com/RCCbpo

Year Established

2005

COMPANY OVERVIEW:

Located in the conveniently nearshore Belize, RCCbpo offers top-quality 24/7 service from skilled native English-speakers. As the pioneer of the BPO Industry in Belize, we have over 17 years of experience in providing customer service, sales, and support options for a wide variety of industries located in North America, and Canada. As a PCI certified provider, we specialize in white labelled services including all channels, voice, chat, email, and social media.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Web/Live Chat & Email Support

• Back Office

• Data Processing

• Quality Assurance

• Omnichannel Services Industries Serviced

• Healthcare and Medical

• Finance

• Telecommunications

• Retail Insurance

• Insurance

• Hospitality

Serviced to Date: United States

•

THE OFFICE GURUS

COMPANY CONTACT INFORMATION

Contact: Douglas Naj, Country Manager

Address: 18 Joseph Andrew Dr, San Ignacio Town

Email: dnaj@theofficegurus.com

Phone: +501 824-3144 Mobile: +501 615-3684COMPANY CONTACT INFORMATION

Website: https://www.theofficegurus.com

LinkedIn: The Office Gurus

Instagram: theofficegurus_bz

Facebook: The Office Gurus Belize

COMPANY PROFILE

Year Established

2012

COMPANY OVERVIEW:

The Office Gurus is a premium provider of cost-effective bilingual BPO & call center solutions. Through the recruitment and employment of highly qualified Englishspeaking agents in the United States, El Salvador, Jamaica, Dominican Republic, and Belize locations, we provide our customers with world-class service. The Office Gurus is a wholly owned subsidiary of Superior Group of Companies Inc. (NASDAQ: SGC), established in 2005.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Lead Generation

• Market Research

• Social Media Management

• Web/Live Chat & Email Support

• Back Office

• Data Processing

• Quality Assurance

• Technical Support

• Omnichannel Services Industries Serviced:

• Healthcare and Medical

• Energy

• Finance

• Accounting

• Education

• Insurance

• Real Estate

• Hospitality

•

VOYSE INTERNATIONAL

People . Technology

COMPANY CONTACT INFORMATION

Contact: John Malic - VP, Operations & General Manager

Address: 304 Newtown Barracks Keystone Building, Suite 302, Belize

Email: jmalic@voyse.tel

Phone: +(501) 223-4051 / +1-678-280-8734 Mobile:+1-832-488-5489

Fax: +(501) 223-4038

Website: https://voyse.tel/

LinkedIn: VOYSE INTERNATIONAL

Facebook: VOYSE INTERNATIONAL

Year Established

2007

COMPANY OVERVIEW:

We recognize the complexity of setting up a successful portfolio servicing organization. Over the past 16 years, our group of companies, on behalf of our customers, has managed over 13M applications, representing over $2B in requests and managed over 3.8M accounts. Throughout our history, we have created and optimized a cohesive service delivery model, assembling the necessary staff, departments, procedures, and facilities to effectively service account portfolios, offering our clients turnkey solutions which deliver highly compliant customer service, while maximizing returns and mitigating regulatory, business, and reputational risk. Our expertise, coupled with leading technology platforms, and unsurpassed analytical and data science, allows us to help navigate your business through the evolving landscape of outsourced servicing and regulatory compliance with confidence, precision, and efficiency.

Classification of Center:

• Business Process Outsourcing (BPO)

• Legal Process Outsourcing (LPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Inbound & Outbound Voice Sales and Telemarketing

• Lead Generation

• Web/Live Chat & Email Support

• Back Office

• Data Processing

• Quality Assurance

• Technical Support

• Virtual Office Assistance

• Human Resource Management & Recruitment

• Medical Record Preparation and Summarization

• Omnichannel Services

• Legal Services

Industries Serviced

• Healthcare and Medical

• Finance

Countries Serviced to Date:

• United States

• United Kingdom

Current Seat Capacity: 400

Expansion Potential: 800 in Hybrid Environment

Interested in offshore outsourcing services client partnership: Yes

Interested in Joint Venture: Negotiable

Interested in Merger & Acquisition: Negotiable

WSK TOTAL MANAGEMENT SOLUTIONS LTD.

COMPANY CONTACT INFORMATION

Contact: Ana Orio - Management Administrator

Address: San Andres Street, Juniper Building, Orange Walk Town, Belize

Phone: +501 322 0263 Mobile: +501 661 7031

Email: aorio@wskltd.com

Facebook: WSK Limited https://www.facebook.com/profile. php?id=100067980655703&mibextid=LQQJ4d)

Year Established

2018

Company Overview:

WSK is a call center that is focused on Customer Service. As a growing center, we focus on building long standing and trusting partnerships with companies. Our client base is very diverse, but more importantly is that once they sign up, they aren’t shopping elsewhere.

Classification of Center:

• Business Process Outsourcing (BPO)

Services Offered

• Inbound & Outbound Voice Customer Service & Sales

• Web/Live Chat & Email Support

• Data Processing

• Quality Assurance

Industries Serviced

• Accounting

• Insurance

• Transportation

Countries Serviced

• United States

Current Seat Capacity:

150

Expansion Potential: Demand-based

Interested in offshore outsourcing services client partnership

Negotiable

Interested in Joint Venture

Negotiable

Interested in Merger & Acquisition

No

BTEC, a unit of BELTRAIDE

Transforming Belize, Transforming Lives

The Belize Training and Employment Centre (BTEC) provides demand-based training for industry specific needs with the aim of developing a skilled workforce. Through the design of comprehensive job preparedness training and capacity building workshops, BTEC aims to develop a cadre of well-trained, marketable, and self-sufficient individuals able to confidently compete in the marketplace. BTEC fosters an inclusive training environment where participants, staff and the community demonstrate respect for diversity.

Its job preparedness training programs encompasses two components: soft skills (attitudes and behaviors) and technical skills (industry specific). Some areas of industryspecific technical training include Business Process Outsourcing (BPO), the Hospitality and Service Industry. To fulfil the growing employment demands in Belize, BTEC works in partnership with the business sector through job referrals of training graduates.

When it comes to BPO industry development initiatives, BTEC offers comprehensive training programs which cover a wide range of topics, including customer service, communication skills, technical support, data entry, and other specialized areas. By providing industry-specific training, BTEC ensures that the local workforce is equipped with the necessary skills to meet the demands of BPO companies. BTEC works closely with BPO companies to understand their specific requirements and develops customized training programs accordingly. This collaboration helps align the training with the industry’s evolving needs and ensures that graduates are job ready.

BTEC’s vision is to be Belize’s lead Centre for industry specific workforce development by providing effective, demand-driven, user-friendly, and value-based programs that will develop, deliver, and sustain a quality workforce.