BELIZ E: UNLOCKING THE POTENTIAL AS A PREMIER NEARSHORE DESTINATION

Belize, a gem in Central America, continues to carve out a prominent place in the global outsourcing landscape. With its strategic location, skilled workforce, favorable business environment, and commitment to excellence, Belize has become an enticing destination for offshore outsourcing services.

Belize’s journey in the offshore outsourcing services industry began in the early 2000s, and since then, it has steadily grown into a hub for business process outsourcing (BPO), knowledge process outsourcing (KPO), and IT services. As the only English-speaking country in Central America, Belize possesses a workforce fluent in English with bilingual capabilities (Spanish as a secondary language). The absence of language barriers facilitates smooth communication and ensures a seamless customer experience, particularly for customer support services.

BPO companies in Belize excel in providing customer support, telemarketing, order processing, and technical assistance services, leveraging their skilled workforce and cultural affinity with North America. The country is also witnessing growth in KPO services, with companies offering market research, data analytics, legal process outsourcing, and financial research. Belize is also emerging as a destination for IT services, including software development, web development, mobile app development, quality assurance, and IT support.

Situated just a short flight away from major North American cities, Belize provides convenient accessibility for clients and allows for seamless collaboration between offshore teams and onshore stakeholders. The country’s reliable telecommunications infrastructure, high-speed internet connectivity, and advanced data centers further contribute to efficient and secure communication channels.

The Belizean government has been instrumental in creating a favorable business environment for outsourcing service providers and continues to facilitate industry growth through improvements in the incentive and operational framework. It actively collaborates with industry stakeholders, providing incentives such as tax breaks, duty-free importation of equipment, and a commitment to fostering a business-friendly environment. This has thus attracted both domestic and international investors, propelling the growth of the outsourcing industry in Belize. As a result of the numerous initiatives to strengthen the sound development of the industry, Belize now boasts a robust ecosystem of outsourcing service providers, catering to a diverse range of global clients.