Employee and VIP Open House Sept. 14 | 5–7 PM 5605 E. Rockton Rd., Roscoe, IL
SEPT. 2017
Living Our Values
Employee Spotlight Focusing on employees and physicians whose dedication, efforts and talent create a BEST environment. During the month of June, the team members of our Multi-Care inpatient unit dedicated themselves to Moving the Numbers by ensuring each and every one of their patients had a top-notch experience while at Beloit Health System. This team’s above and beyond efforts made a tremendous impact on patients and their families! Please congratulate the Multi-Care unit team members for their role in delivering excellence in our health system. June 2017 Patient Experience HCAHPS Percentile Ranking
SATISFACTION Pins:
Robin Austin, RN
Congratulations Multi-Care Unit Team on Your Extraordinary Achievement! ENGAGEMENT Pins:
Lisa Popp, RN
Ahsley Newton, RN
How often did nurses treat you with courtesy and respect? 99%
How often did nurses listen carefully to you? 94% How often did nurses explain things in a way you could understand? 96% After you pressed the call button, how often did you get help as soon as you wanted it? 99% Additionally, during the patient experience efforts in June, the following MCC team members received a Values Pin for their effort in delivering a positive and memorable experience for a patient and/or family member.
Steve Norys, CNA; Shannon Smith, RN (Integrity Pin); and Yoeuth Davis, CNA
AJ Wescott, CNA and Nancy Hardt, CNA
Value: Satisfaction
Blue Ribbon Awards The Blue Ribbon of Patient Care Excellence is awarded to employees, workgroups, and physicians who received honorable mention in a Press Ganey Patient Satisfaction Survey.
I would like to say that I think Beloit Hospital is one of the best hospitals I’ve been in in all the days of my life and I’m 58 years old. They make me feel comfortable and liked - almost like at home. They are intelligent, helpful, and understanding. They understand you, they explain things to you where you can understand it. I love it! Doreen Meikle, RN (ED) was excellent, very informative, polite and pleasant. Thank you so much. I thought they (ED staff) were very professional. I would highly recommend them to anybody! When you go to Beloit Hospital they treat you as if you are the only patient they have, as if you’re the only person in the ER. They’re amazing. I had Dr. Shawn Wilson, Emergency Department that night and he was amazing. He cared about me like I was the only patient he had. Amy Powers, RN (ED) was absolutely phenomenal. She actually took the time to literally sit down and explain each and every test detail and all the blood work that came back. Pam Prins was at the desk in ER Registration. She called immediately to doctors and nurses. She did her job with speed and efficiency! I was scared and everyone was outstanding.
I adore Dr. Leighton Johnson, Orthopedics. He has performed numerous surgeries on my joints. He truly understands me as a person - not just a patient. He has been so good to me. I was treated with kindness and respect. At all times the Clinic Access Representatives were courteous, friendly and totally professional. Beloit Clinic Nursing Staff is VERY good about letting us know if there will be a delay in seeing the doctor and offering to reschedule if we cannot stay. I always felt informed and that’s good! Dr. Julie Vircks, OB/GYN was extremely empathetic and explained everything thoroughly. She is wonderful and I very much appreciate her patient care.
Dr. David Yoon, GI was great. It was my first time seeing him. I will gladly see him again. Juliene Ewers, RN, Pediatrics, she’s the best! I trust her like no other. Always friendly. BHS is lucky to have her. Brooke McKearn, CMA (OB/GYN) She is extremely professional, and made me feel like part of her family. She shows compassion for all her patients and is extremely efficient at her job! I’ve been with Dr. Kathleen Klespis-Wick, Family Medicine for over 20 years. She has taken very good care of me and my husband. Her staff is the same way. They all go above and beyond to help us. We appreciate their knowledge and support.
Value: Satisfaction
The Patient Voice A kind word, a welcoming smile, and a top-notch level of professionalism can make all the difference for our patients – and they are grateful for all you do to make their experience positive and memorable.
Hospital food was very good - restaurant quality. (Hospital Dietary Staff) Respiratory staff were GREAT! John Ferguson took a lot of extra time and explained so much to us. I could not believe that someone came in before every meal to wipe off the table and prepare the space for my tray. Hospitality staff was great! Very courteous and timely. What an amazing staff. I can’t believe how well I was cared for while I was there (Advanced Joint Care Center). Brenda Allen, RN is truly an asset. The CNAs Daniel Gage and Lori McKee were amazing.
My brother was taken to your hospital on June 26th and was there for three weeks. I was there to visit quite a bit and I just wanted to say that, out of all the hospitals I have visited in the last couple of years, yours is the friendliest hospital I’ve been to! All of your doctors, nurses, nursing assistants and other staff were always so polite and helpful to my
brother and his visitors. I especially want to recognize Ruth Bendickson, CNA on Intermediate Care. She really went above and beyond to make my brother’s stay more comfortable. If I ever recommend a hospital to anyone - yours will be the one! Keep up the good work, and thank you so much.
United Way Carnival Raising funds to help our community.
Required Annual Flu Shots The annual flu shot season is almost here. A seasonal flu shot is mandatory for all Beloit Health System employees and all who work in any capacity at Beloit Memorial Hospital and our outreach centers UNLESS----you have turned in a medical exemption form to Human Resources.
Things to Remember: 1. Any employee can go to any of these locations. 2. After the clinics are over—if you have missed getting your flu shot or were on vacation during these clinics—call one of the Occupational Heath Centers and make an appointment with them after Oct. 17th to receive your flu shot. 3. Don’t expect to get your flu shot at Occ. Health before these scheduled clinics are over. 4. If you receive your flu shot somewhere else, i.e., at your medical provider, another employer, pharmacy, school, etc., please send a copy to Julie Lautenbach, Occ. Health at Lee Lane. Julie verifies every employee whether they are compliant with the health system’s flu shot policy. 5. If you need a COPY of your flu shot for another employer or school----please ask for it right away after we give you your shot. That is the easiest way to get a copy of it. 6. Outreach Centers—Julie Lautenbach will be emailing you separately regarding flu shot times.
Flu Shot Clinic Dates and Times (For Beloit Health System Employees, Medical Providers and Volunteers)
Beloit Clinic North Lounge (Basement) 7:30 am–1 pm Monday, Oct. 2 Tuesday, Oct. 3 Wednesday, Oct. 4 Thursday, Oct. 5
Beloit Memorial Hospital Back of the Auditorium 6:30 am–3 pm Monday, Oct. 9 Tuesday, Oct. 10 Wednesday, Oct. 11 Thursday, Oct. 12
NorthPointe Health and Wellness Campus Community Room 1st Floor 7:30 am–1 pm Tuesday, Oct. 17
No more excuses. There are many clinics to get your flu vaccine. Flu vaccines cause antibodies to develop in the body about two weeks after vaccination. These antibodies provide protection against infection with the viruses that are in the vaccine. The seasonal flu vaccine protects against the influenza viruses that research indicates will be most common during the upcoming season.
Please email Julie Lautenbach at jlautenbach@beloithealthsystem.org if you have questions or need further information.
Way To Go! BHS’ Staff Share Expertise Nationally
Thank You Lab Employees
Congratulations to Zach Brooks who will be on the board for the Certification Advisory Group CFI-I for the National Fire Protection Association (NFPA). The Certification Advisory Group CFI-I works to ensure the reliability and validity of the CFI-I exam for Certified Fire Inspectors. In this role, Zach will work with NFPA staff to create new exam items, monitor exam scores, and perform cut score studies of the CFI-I exam.
Hi, my name is Cynthia Deegan and I have been employed with Beloit Health system for 6 years, working in the lab at the hospital as an MLT. I also have been the Commander at the VFW post 2306 in Beloit for the last two years. The VFW has one big fundraising event every year. The Corn Boil has been going on in Beloit for 70 years, and it still amazes me how many people don’t know about it.
Zach, a master plumber at BHS, holds licenses for automatic fire sprinkler fitter, master plumber, commercial plumbing inspector, private onsite wastewater treatment system inspector and fire detection, prevention and suppression inspector in the state of Wisconsin. Zach also holds a plumber’s license and a cross connection control device inspector license in the state of Illinois. In addition, he holds ASME IX Brazer, ASSE 6010 Installer, ASSE 6040 Medical Gas Maintenance and an ASSE 6020 Medical Gas Systems Inspector certifications.
That brings me to giving credit. The hospital lab employees have been so giving the last two years! This year they created 6 raffle baskets to be raffled off at the Corn Boil. Jordan McIntee has been a big help selling our raffle tickets. Without the support of the lab employees, the VFW Corn Boil would not have been such a success. The pride I feel when other members say your coworkers did that, it is the best feeling in the world. I just want to say thanks and let the world know how great they are.
As with all community clubs or organizations, we have had some rough times lately. Five years ago, we almost closed the doors and I stepped up and started helping out. Starting as Jr. Vice Commander, then Sr. Vice Commander, and now Commander, we have started going in the right direction.
The VFW is a nonprofit organization that gives to veterans and the family of veterans. Our bar is open to the public. We also have a nice hall for rent for gatherings. The first Sunday of the month we have an all you can eat breakfast for 6 dollars. This includes biscuits and gravy, fried potatoes, scrambled eggs, pancakes, waffles and sausage. Please come join us. Cynthia Deegan MLT Beloit Health System Commander VFW Post 2306 Beloit
Our Values in Action Nominations compiled by JoAnn Donoghue, Human Resources and formatted by Amy Drevdahl, Community Relations. In recognition and appreciation of outstanding effort and service to our patients, visitors or fellow staff members… the following individuals received an Employee to Employee Values Recognition form. You will find tablets with these forms located in your workgroup so you can recognize your coworkers when you see them living our values. Brenda Allen, BMH – Joint Replacement, Satisfaction Annia Amosa, BC – Registration/Cashier, Satisfaction Jennifer Burner – Cancer Care Center, Quality Antonia Churches, NP – Physical Therapy, Engagement Sharon Collins, BC – Health Information Management, Satisfaction Melissa Corum, BMH – Nursing Administration, Satisfaction Chambray Dewitt, BMH – Sterile Processing, Satisfaction Sheila Dolan, BMH – Housekeeping, Satisfaction Phoebe Ezidinma, MD, NC – Cardiology, Satisfaction Angela Giambartolomei, BMH – Housekeeping, Satisfaction Debra Giles, BMH – Laboratory, Engagement Donna Jacobson, NP – Administration, Engagement
Patricia LaDue, Cerner – ITWORKS, Engagement Lori McKee, BMH – Advanced Joint Care Center, Engagement Teri Palombi, NC – Cardiology, Satisfaction Lisa Popp, BMH – Multi Care Center, Satisfaction Nadine Slocum, NP – Pediatrics, Quality Christine Soderberg – Riverside Terrace, Engagement Cassandra Stevens, BMH – Emergency Room, Engagement Alissa Teague, BMH – Respiratory, Satisfaction Joshua Tracy, BMH – Housekeeping, Satisfaction Tracy Weston, NP – Family Practice, Quality Sherry Wilson, BMH – Sterile Processing, Satisfaction Penny Zummo, NP – Physical Therapy, Engagement
Beloit City Council Honors One of Our Own
SEPTEMBER — EVENTS — Take it to Heart Club Seminar: “What is Palliative Care and Is It Right For Me?” Tuesday, September 12 | 6 pm Presented by Molly Carl, RN, BSN. Learn more about what palliative care is and how it benefits patients with life limiting illness. Care can begin as soon as diagnosis and is focused on providing relief from the symptoms, pain, and stress of a serious illness. Grief Support Group Tuesdays, September 12 | 10 am Find comfort through grief with this upcoming support group offered by Hospice. Cardiac Nutrition Class: Heart Healthy Eating Wednesday, September 13 | 6 pm Free monthly class featuring one of the following topics: low sodium, low cholesterol/saturated fat, label reading, cooking and dining out. NorthPointe Surgery Center Public Open House Saturday, September 16 | 10:00 am Tours, refreshments, giveaways and information about the new Surgery Center at NorthPointe Health and Wellness Campus.
Tom and his wife Alison are pictured with Regina Dunkin, (middle) Vice President, Beloit City Council. Beloit City Council recently recognized Tom McCawley, Vice-President for Beloit Health System, for his service to the Beloit community. Tom was honored with a proclamation prior to the September 5 City Council Meeting. Regina Dunkin, Vice President, Beloit City Council and Community Relations Coordinator for BHS presented Tom with the proclamation. Tom, who has been a member of Beloit Health System’s administrative team since 2014, is the President of the Rotary Club of Beloit and serves on the Board of Directors for United Way Blackhawk Region.
He also serves on the Beloit Snappers Board of Directors and is an active church member at Our Lady of Assumption, serving on the Stewardship Commission, assisting at Mass as a lector, and helping with the distribution of Communion. Beloit City Council recognized Tom for his generosity, professionalism, and wholehearted commitment to bettering the Greater Beloit community by taking on local and world-wide projects, as well as a myriad of causes that make Beloit a better and safer place to live.
Improving Processes – Your Ideas Wanted Each day, we all have processes that we follow at home, at work, at school. Think about some of the processes you see in your job each day. If you see room for improvement in any process at Beloit Health System - we want to hear your idea. Maybe you see something done a certain way and believe it can be improved, or maybe you have an idea for a more efficient approach. Jesse Blakely, Director of Process Improvement, has developed a short form to
help you share your ideas. It’s entitled the PI (Process Improvement) Suggestion Form and all submissions are anonymous. The form, which is available via the Forms tab on the HartNet, asks a couple short questions to help you share your suggestion. Share your thoughts on how we can make our work better and our jobs easier.