Belgacom focuses on Customer Centricity, Responsibility and Innovation
Customer Centricity Responsibility
Our customer is king • Belgacom makes a step forward from convergent products to convergent services • Belgacom wants to improve the end-to-end customer experience from purchase to billing, through installation and repair, but also during key moments
Innovation
Focus on health, access and a greener society • Top Employer 2010 • 100 social projects supported each year (Foundation, Helping Hand, CSR partners) • -70% CO2 by 2020
78% of our products did not exist 15 years ago • Belgacom TV is one of the three fastest-growing and most innovative IPTV services in the world • Investing in transformation: almost 10% of Group revenue • 2009 innovation award for fixed network infrastructure • Top 5 in the world for fiber-optic deployment 5