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Contents WELCOME TO BEDFORD COLLEGE Welcome Commitment Respect Equality & Diversity Staying Safe GETTING THE MOST OUT OF COLLEGE Additional Support • RADAR Key Scheme IT & Learning Resources Print Services Student Services • Careers Guidance • the jobs hub • Counselling • Finance and Welfare Advice • Health & Wellbeing • Peer Mentoring Successful Studying • Tutor Support • Making the Most of Your Tutorials • Study Skills • Plagiarism Top Tips for Students • Staying Healthy at College • Being Green at College • Staying Safe at College A TO Z OF USEFUL INFORMATION Attendance, Punctuality & Performance Code of Conduct for Students Complaints, Comments & Compliments Emergency College Closure Enquiries & Guidance Service Examinations & Assessments • Examination Entry • Results/Certificates • Assessment Appeals

Food & Drink Health, Safety & Security • Accidents at College • Reporting Unsafe Situations • CCTV • Fire Safety • Fire Procedures • First Aid • ID Cards • Pedestrian Safety • Personal Safety • Road Safety Lockers Lost Property Mobile Phones Parking Paying College Invoices Multi-faith Prayer Room Recreation & Leisure • BROOKS Hair & Beauty Salon • Enrichment Activities • SPRINGS Sports Facilities • Student Common Room • NUS Extra Smoke-free Policy Student Voice • Student Voice Group • Student Representatives • Student Champions Travel USEFUL TELEPHONE NUMBERS College Numbers External Numbers National and Local Helplines Travel Helplines

Dates For Your Diary 2013/14 Term Dates Autumn Terms starts Study Week

16 September 2013

28 October – 1 November 2013

End of Autumn Term

20 December 2013

Spring Term starts Study Week

6 January 2014

17 - 21 February 2014

End of Spring Term

4 April 2014

Summer Term starts

22 April 2014

Bank Holiday

5 May 2014

Study Week

End of Summer Term

26 – 30 May 2014 20 June 2014

Applying to Higher Education? Here are the key dates! UCAS applications for Oxbridge, medicine, dentistry and vet med/science to UCAS UCAS applications to be sent to your tutor (except Art & Design, Access) UCAS applications to be sent to your tutor (Art & Design, Access) UCAS applications to be sent to UCAS (including some Art and Design)

15 November 2013

15 December 2013

UCAS deadline for some Art and Design courses UCAS Extra available

15 October 2013

15 January 2014

24 March 2014 mid March – July 2014

Events @ Bedford Freshers’ Fair

18 September 2013

Health & Wellbeing Week

4 - 8 November 2013

Safer Internet Day

11 February 2014

National Careers Week

3 - 7 March 2014

No Smoking Day

12 March 2014

Money Skills Week

24 – 28 March 2014

Student Voice Conference

Equality & Diversity Week

30 April 2014

6 - 9 May 2014

Events @ Shuttleworth Freshers’ Fair

25 September 2013

26 September 2013

Health & Wellbeing Week

11 – 15 November 2013

Christmas Ball

19 December 2013

Safer Internet Day

11 February 2014

3 - 7 March 2014

Freshers’ Ball

National Careers Week

No Smoking Day

Money Skills Week

24 – 28 March 2014

Spring Fling Equality & Diversity Week

12 March 2014

3 April 2014 22 – 25 April 2014

Student Voice Conference

30 April 2014

Summer Ball

19 June 2014

Presentation Evening

20 June 2014

Welcome to Bedford College We are delighted that you have chosen to study at Bedford College and have designed this handbook to give you all the information you need to make the most of your time with us, whether you are studying at one of our Bedford or Shuttleworth campuses. The handbook is bursting with information on everything from careers guidance to counselling, useful telephone numbers and even a handy map for getting around the College – giving you everything you need to make the best of the services and facilities on offer. We are committed to continually improving the standard of service we offer you, and will always do our best to ensure that you enjoy your time with us. If you have any questions, or if you need any assistance, feel free to ask a member of staff – they will always be happy to help you! I wish you every success during your time at Bedford College. Ian Pryce Principal & Chief Executive OUR COMMITMENT TO YOU We offer: • • • • • • • • • • • • • •

a wide range of support services and learning resources equality of opportunity, treatment and respect impartial advice and guidance to make sure that you are on the right course simple and efficient admissions procedures advice on financial support and how to apply for it support with some essential course costs (subject to conditions) support and facilities for students with learning difficulties and/or disabilities an induction or ‘settling in’ period expert management and teaching of your learning programme regular reviews of your progress careers advice and guidance to help you with your next step help with personal problems if you need it opportunities for you to give us feedback about the College a commitment to listen to your views.

The College Charter explains in more detail the standard of service you can expect from us. You can download a copy from our website YOUR COMMITMENT TO US In return we expect you to: • • • • •

act safely and not put yourself or others at risk attend punctually and regularly, explaining to your tutor any reason for not attending work hard and complete all work within specified deadlines seek help from your tutor or Student Services if you need it take an active part in reviewing your progress with your tutor

• take responsibility for your own learning and make active use of the learning resources and support services provided • treat everyone with respect and ensure that you do not discriminate against anyone or make any other person feel uncomfortable • show respect for other College users by following our basic ground rules • work within the College’s Code of Conduct for students • wear your College ID card at all times on College premises • let us know if you have a complaint or a suggestion as to how we can improve our services • notify us immediately of any changes to your personal information – name or address changes, mobile or landline number. (You can do this using the ‘change of personal details’ form available on Moodle, or you can request a copy from your tutor or Enquiries and Guidance). RESPECT Here are some examples of what we mean by respect. If we follow these basic ground rules the College will be a safe and welcoming environment for us all. Respecting other people: • Mind your language – swearing, especially in class and in public areas, can cause offence • Language and behaviour which are discriminatory, rude, abusive, threatening or aggressive are not tolerated • Allow people to move safely and easily around the College – don’t block doors and stairs or sit on the floors in corridors, and keep disabled access routes clear at all times • Remember that the College is a working environment – keep the noise down in classrooms, workshops, open access study areas (such as the Learning Resources Centre) and in all areas where other students and staff are working • Make sure your mobile phone is switched off in class and in Learning Resources Centres • We are a diverse community – please show consideration for those more vulnerable than you. Respecting our environment: • We provide plenty of places for you to eat and drink. No food and drink (except water where safe) are allowed in classrooms, workshops or Learning Resources Centres – and please don’t consume food in corridors. • Only smoke in designated areas – otherwise you could be breaking the law! • Spitting and dropping chewing gum or litter are unacceptable. Bins are provided – please use them to dispose of your litter, gum and cigarettes • We operate CCTV for your security. Please help us maintain a safe environment by removing caps and hoods when indoors, unless there are special reasons for you to wear them. EQUALITY & DIVERSITY Bedford College is committed to the promotion and development of equality and diversity. We aim to provide a working and learning environment which values individuals equally, regardless of disability, age, race, gender (sex), religion and belief, sexual orientation, gender reassignment or pregnancy and maternity.

The College is home to people from a range of cultures and backgrounds with a variety of beliefs, attitudes, values and abilities. We encourage everyone to share their experiences and celebrate the diversity of the College. Discrimination exists in many forms. Everyone should ensure that their behaviour is not discriminatory and does not make any other person feel uncomfortable. The College will not tolerate harassment, bullying, victimisation or discrimination, and has procedures in place to deal with, and provide support for, individuals involved in such incidents. If you feel that you have been unfairly treated, or that you are a victim of harassment, please talk to your personal tutor or a Student Services adviser, who will work with you to ensure that the problem is resolved. The College monitors the ethnicity, age, gender and disability of its students to ensure that it is representative of the local community and gives everyone the opportunity to progress towards their chosen goal. The College takes seriously its commitments under equalities legislation. Copies of our equality & diversity and anti-bullying policies are available from Student Services and on the College website STAYING SAFE You have a right to be safe while at College, and also have a responsibility not to harm others. If you are being hurt, bullied or made to do something you don’t want to do, it is important to talk to someone. If you have any concerns in this regard please contact Student Services where staff are specially trained to deal with complaints or allegations of abuse and will treat your concerns sensitively. We have safeguarding and anti-bullying policies in place to ensure that everyone attending College does so in a safe and secure environment. They set out the steps we take to protect young people studying with us and explain what we do if a student is, or is suspected of, being harmed or abused. You can obtain copies of our policies from Student Services or look on the College website Getting the most out of College ADDITIONAL SUPPORT We aim to provide support to help you make the most of your course. If you have a disability or learning difficulty, then we would like to help. Please speak to your tutor or see the Additional Support Adviser, who will arrange for you to get the help you need, including: • • • •

support in and out of the classroom specialist equipment assessment and support for dyslexic students special exam arrangements (part of a support package).

You can contact the Additional Support Adviser at Bedford on 01234 291905 or at Shuttleworth on 01767 626222.

RADAR Key Scheme We have accessible toilets for people with disabilities in all main College buildings. At the Bedford campus, to use the accessible toilets in the Learning Resources Centre foyer and the ground floor of the Workshop Block you need a special RADAR key. To obtain a key please pay a £5.00 deposit via the cashier in Reception. If you take your receipt to the Additional Support Adviser, she will issue a key. The £5.00 deposit will be refunded on return of the key. IT & LEARNING RESOURCES The Learning Resources Centres are the main study centres for students, with books, journals and DVDs as well as a wide variety of e-books and e-resources. All our e-books and most of our e-resources can be accessed either at College or at home via Moodle, our virtual learning environment. Qualified staff are available to give help and advice on finding all the resources you need, and there is also a range of help guides on Moodle’s Learning Resources page. Your College ID card needs to be shown each time you come in to the Learning Resources Centre, and also acts as your library card. We charge fines for overdue items and if fines reach over £2.50 your use of facilities will be restricted until the fines are paid. We provide quiet and silent study areas and also group study facilities to cater for differing learning preferences. Computer facilities (PCs, netbooks and iMacs) are provided to assist you with your College work, and should therefore not be used for recreational purposes. You must always save your work on your personal network drive on the College system, but are welcome to use a memory stick as an extra back-up. You can access several specialist programs, as well as the internet, Moodle, and Microsoft Office. E-resources are also available, giving access to an enormous range of e-books, databases, journals and reference sources. For many of these you will need to have an ATHENS password – please speak to Learning Resources Centre staff for details, they will be happy to help. The printer/copiers can be used for printing from the computers and photocopying. They support black & white and colour at A4 and A3 sizes and single or double sided printing. The default is black and white, double sided, A4; this helps you make best use of your print credits. When you enrol you are given £1 free print credits to get you started. Print charges for black & white are 5 pence for A4, 10 pence for A3; colour copies are 25 pence for A4 and 50 pence for A3. Print credits can be purchased at the LRC counter. You will need to swipe your ID card at the printer/copier to release your printing or to make photocopies. Don’t forget to press the logout button on the printer/copier when you have finished. We stock a selection of basic stationery items which can be purchased at the LRC counter. When you enrol you are given a College network account and email address. It is important to check your College email regularly as we will use it to communicate with you. At the start of your course you will have an IT induction where all this and much more will be explained to you.

The Learning Resources Centres are for quiet study, so please respect the needs of others while working there. The College operates an ICT Acceptable Use Policy, which will be explained to you during your IT induction. Any student found using the internet or any IT resource in an irresponsible manner will be subject to disciplinary action. Opening hours: Monday to Thursday Friday College holidays

8.30 am – 6.30pm 8.30 – 4.30 10am – 4pm (Bedford campus)

IT SERVICES IT Services operate a Help Desk at Bedford which provides advice and assistance with IT queries, ranging from problems with your memory stick to network accounts and email issues. We are located in A16, on the first floor in the Admin Block. Please ensure you have your ID card with you. Opening hours: Term time: Monday to Thursday 8.30am – 5.30pm Friday 8.30am – 4.30pm College holidays: Help is available from the IT Dept. on the 6th floor of the Tower Block PRINT SERVICES The Print Services team provide colour copying and finishing services (binding etc), and postage stamps. They can be found on the ground floor of the Bedford Tower Block at where you can pick up a copy of the ‘Student Guide to Print Services’, which gives full details of prices and services offered. Opening hours: Monday to Thursday Friday

10.00am–4.00pm 10.00am–3.00pm

STUDENT SERVICES Student Services have been awarded the national ‘Matrix’ kite mark for the quality of their advice and guidance. They offer a wide range of support, information, advice, guidance and counselling to help you make the most of your time as a student, including: • • • • • • • • • • •

careers information, advice and guidance careers advisers from The Jobs Hub advice on higher education applications personal counselling finance, childcare, accommodation and transport advice financial support enrichment activities, events and clubs health, well-being and safeguarding advice and support school and community links peer mentoring personal tutors.

More information about many of these services is given below. You can also contact Student Services if you have a complaint or grievance, concerns about safeguarding or bullying - or any other questions. If we can’t help, we’ll know someone who can! Student Services are located on the Mezzanine floor of the Tower Block at the Bedford site, and at the main college reception at the Shuttleworth campus. There is a help desk where quick enquiries can be dealt with on the spot, and if your enquiry is of a personal nature we also have private interview rooms. Please note that, in line with the College’s confidentially policy, we will not pass on any information about you to a third party without your consent, unless there is a risk of harm to you or another person. The confidentiality policy is available on our website at Opening hours: Bedford: Shuttleworth:

Monday to Friday

10.00am – 3.30pm

Monday to Thursday Friday

8.30am–5.00pm 8.30am–4.00pm

If these times are not convenient, or if you need more specialist or in-depth advice, you can make an appointment with a Student Services adviser, including evenings by arrangement. You can also contact our helpline on 01234 291934 (Bedford) or 01234 291276 (Shuttleworth), or email us at Our Student Services advisers make regular visits to all of the College sites, so if you are not located at Cauldwell Street or Shuttleworth keep an eye on your notice board or contact the Help Desk for further information about visiting times. Careers Guidance Our professionally qualified careers advisers provide impartial, confidential advice and guidance to help you: • find out more about your options in education, training and work, both at College and beyond • decide what you are going to do next • put your plans into practice. • get support with job search and with your university application. If you are looking for information or have a quick query you can drop in to the Student Services Help Desk where we have lots of up to date information - an adviser may be able to help you immediately. Alternatively you can visit the Student Services website at to Ask a Careers Adviser. You can find a virtual careers library on the website as well as information on job vacancies and a range of career development software. For more in-depth advice and guidance, careers interviews may be arranged by appointment. If you would like help to prepare for a job or university interview, an adviser can arrange for you to have a practice run.

UCAS support The College will give you all the help and guidance you need to make choices about higher education. You may have the opportunity to take part in visits so that you can find out more about the options available. When it is time to apply to the universities and colleges you have chosen, the advisers in Student Services, together with your tutors, will support you every step of the way through the process, including the UCAS on–line application system and applying for student finance. The jobs hub The jobs hub is a service providing information, advice and guidance for young people on education, training and careers. Bedford College works in partnership with the local jobs hub service. A jobs hub adviser is available at the Cauldwell Street campus every week and can be contacted via Student Services. If you are looking for work or training at the end of your course, they can also tell you about the latest vacancies. Counselling The Student Counsellors are here for any students who are experiencing problems in their day-to-day life which are getting in the way of their studies. The Counsellors will listen to your concerns, no matter what they are. You may be worried about: • • • • • • • • • • •

alcohol and drug problems bereavement bullying depression, panic and anxiety difficulties fitting in domestic violence eating problems relationship problems self-harm stress unwanted pregnancy.

The service is confidential and self-help guides are also available in Student Services and on the Student Services website on many of the above topics. You can contact the Counselling Service by: Calling: 01234 291911 Texting: Text TALK followed by a space on 07950 080723 Emailing: Dropping-In: Monday to Friday, 12 to 1pm, Student Services Finance and Welfare Advice Drop in and see a Student Finance Adviser in Student Services – they can give you impartial information, advice and guidance about student finance, information about supporting you with the costs related to being at College including travel, childcare, tuition fees, Shuttleworth accommodation and a range of other issues. If you need financial assistance with the costs of coming to College several options are available, including:

Bursaries and Support Funds The Student Bursaries and Support Funds may be able to help with some essential course and childcare costs. In certain circumstances we can support you with the costs of course fees, and also have a travel bursary to help you get to College if you do not qualify for help from your local authority. If you are a care leaver, looked after by the local authority or in other specific circumstances we may be able to provide a special bursary. The fund is open to all students (subject to eligibility conditions) and its allocation depends on your own, or your household’s, income. If in doubt, contact the Student Finance Team for advice. We can also advise about trusts and charities which may be able to help students in financial hardship, and welcome the support of The Harpur Trust. Bursary for Educational Excellence If you achieved six or more GCSE A*–B grades in your exams this year and have enrolled on a full-time A Level or equivalent Level 3 programme at the College, we will give you a Bursary for Educational Excellence of up to £1,000. You will get £500 for each year of your course up to a maximum of £1,000. Payments are spread over three instalments each year to help you with the cost of your studies, subject to your adhering to the Code of Conduct. Higher Education Finance If you are thinking about applying to Higher Education, either at Bedford College or elsewhere, we can give you information about student loans and grants, tuition fee support and Access to Learning funds. If you are already on a Higher Education course ask for a copy of our HE Student Handbook. Council Tax If you are a full-time student you may be entitled to a reduction in your council tax. Please ask at the Student Services Help Desk for a confirmation letter. Medical Costs Full-time students aged16–18 are entitled to free prescriptions, dental treatment and sight tests. Other students may also be entitled to assistance with these costs, depending on income. Please contact Student Services and ask for an HC1 form. Health and Wellbeing At Bedford College we take your health and wellbeing very seriously. Every year we have a Health and Wellbeing week, which is packed full of events, information and competitions to promote healthy lifestyles. Throughout the year we offer opportunities for physical activity and healthy eating as well regular sexual health services such as condom distribution and Chlamydia screening. We also work with a number of local health and related services to enable you to access their support, for example if you want to stop smoking or have a concern about drugs. Peer Mentoring You may find it easier to talk to someone of your own age. Each year, Student Services aim to train a group of students as peer mentors to be on hand to offer you support. If you would like to speak to someone, or if you are interested in training as a mentor, please contact your Personal Tutor.

Personal Support All full-time students are assigned a professionally trained Personal Tutor when they start their course. Your Personal Tutor will give you continual, one-to-one support throughout your time with us – from regular tutorials that give you the opportunity to discuss your College work face-to-face, to help with personal development including producing an individual learning plan, tailored to your future aspirations. You will meet your Personal Tutor, together with the other students in your tutor group, every week so that you can be kept informed of everything going on at the College or to work on group issues such as career planning skills. SUCCESSFUL STUDYING Tutor Support All full-time students have a personal tutor. Your tutor will support you with personal development, progress on your course and career planning. As a full-time student you are entitled to at least 3 individual tutorials per year plus a group tutorial every half term. Within the first six weeks of your course your Personal Tutor will meet with you for an initial tutorial to make sure you are settling in and on the right course. Individual tutorials will: • help you identify and develop the skills you need to succeed on your course, and work on your individual learning plan • give you an opportunity to discuss your progress • help you set short- and long-term targets, which will be recorded on Moodle. Group tutorials will: • focus on issues relevant to the whole group, such as career planning. Ask your tutor for a copy of your tutorial programme. Tutorials are an important part of your course and attendance is compulsory. Making the Most of Your Tutorials To ensure your success as a student, as well as in life after Bedford College, it is important that you get as much as you can from your tutorials. Below are some tips to help you prepare for your meetings with your tutor. Before your first tutorial (during the first half term of your course): • make sure you know when your tutorials are – make a note of them in your diary • write down any questions you would like to ask • think about anything you have found you need help with, be it your course or any other aspects of College life • think about your progress as a student before you came to College – what are you especially proud of? What would you have done differently? • think about your learning now – what are your goals? What help might you need to achieve them? Your tutor will work with you to set specific targets and help you succeed on your course. You may already have some ideas about these, but others may come out of your discussions – at the end of your tutorial you will make a note of your targets on an action plan – but don’t forget to write any deadlines in your diary!

Before your second and subsequent tutorials: • look back at the targets you set last time and be prepared to discuss your progress. Feel good about those you have achieved • if there have been any barriers which have got in the way of completing your targets, think about what they were. Were the targets realistic? What could you have done differently? What might help you to achieve them now? • what new targets do you need to set? Don’t forget, your targets need to be SMART! S Specific – stating exactly what it is you need to achieve M Measurable – so you know when you have achieved them A Achievable – challenging but not too difficult to succeed R Realistic – the opportunities and resources you need must be available T Time-bound – you should be clear when your deadlines are. Study Skills 1. Time Management This is about prioritising and managing your life – effective time management helps to reduce your stress levels! We all have our own peaks – times of the day when we work best, our concentration levels are high and we have most energy. Learn to recognise the best time for you, and remember that using your time well doesn’t mean you always have to be busy. Here are some tips: • Find the right environment where you can get peace and quiet, and get rid of clutter • Do the hardest things first then you have the easier things to look forward to • Make a to-do list • Tackle big projects in bite-size chunks, but start straight away and don’t put them off • Deal with interruptions – switch your mobile off • Don’t be afraid to say no to friends who disrupt your study time • Work out which jobs are really important, then which will be beneficial but aren’t essential, and finally those that can definitely wait until you have more time. Do the important things first • Being organised doesn’t mean you are boring. You’ll end up less stressed and more fun to be with! • Be realistic with your goals – don’t set yourself up to fail. 2. Revision Revision is essential for exam success, and the key is planning. Draw up a revision timetable in plenty of time. Here are some things you need to consider: • When is the best time of day to revise? Everyone’s ‘peaks’ are different • What subjects need most work? • How long should I revise? 45 minute blocks followed by 15 minute breaks work for many people • Where is the best place to study? • What resources do I need? (e.g. notes, text books, internet, library, past papers) • What are my objectives for the session? Make sure there are no distractions. Set yourself targets and build in some ‘rewards’ for achieving them!

Finally, look after yourself – get plenty of sleep, don’t skip meals and drink plenty of water! 3. Exams On the day: • Get up in plenty of time and make sure you eat breakfast • Look over any key points in your notes • Allow plenty of time to get to College • Make sure you have any equipment you may need – pens, pencils etc – as well as your ID card. In the exam: • • • • • •

Read through the whole paper at least twice Make a plan and set a time limit for each answer Make sure you answer the question – don’t stray off the point Write legibly Check your work Always reference quotes and statements.

4. Referencing As part of your course you may have to complete written assignments which involve you undertaking some research - from books, journals, websites for example. It is essential that you identify all the sources you have used. This is called ‘referencing’. There are many ways of referencing work, but one of the most common is called the Harvard system. You can pick up a leaflet from the Learning Resources Centre which will explain clearly how to do this (or you can download it from Moodle). In the meantime here are a few examples using some common types of source material: Published Books The ‘copyright’ and title page should always be used to find referencing information; this should be set out as follows: • Author(s) (surname followed by initial) • Year of publication in round brackets • Book title (in italics, in sentence case). Subtitle separated by colon • Edition of book (abbreviate to ‘edn’), but not required if it is the 1st edition • Place of publication (if there is more than one name, use the first one). • Publisher’s name. In text: Wilson & Kidd (2010, p. 241) state that ‘social class’ is no longer as strong a predictor of voting behaviour as it was in the past. In reference list: Wilson, P. & Kidd, A. (2010). Sociology GCSE for AQA. London: Collins.

Journal Articles • Author(s) (surname followed by initial) • (Year of publication) • ‘Title of article’ • Title of journal (in italics, in title case) • Volume number (issue number), page numbers (pp. …). In text: As Kumar (2011) pointed out in a recent article, the design of a blood pressure monitor can be simplified by using SoC. In reference list: Kumar, S. (2011) ‘System on Chip in Portable MEDICAL Electronics’, Electronics World, 116 (1895), pp. 28-30. Plagiarism Plagiarism is the unacknowledged use of other people’s work or ideas, and it occurs when you submit an assignment that is all or in part the work of someone else. Whilst group work is often encouraged, under no circumstances must students copy (plagiarise) work from other students or sources. Unless directly instructed to combine work, students must keep their work their own. If any student is found to have copied work, both that student and the person who allowed their work to be copied will normally fail that piece of work. Copying work from books or the internet without referencing the source is also regarded as plagiarism and is equally serious. The College takes plagiarism very seriously. It is a breach of the code of conduct and students who intentionally or unintentionally plagiarise may face disciplinary procedures. Examples of plagiarism are: • Creating a piece of work by cutting and pasting various sections of text and/or images found on the internet into your document without referencing the original author or making it clear that the section is not your own work • Copying and submitting the work of a fellow student • Copying the text from books or journals without referencing the original author • Buying and submitting an assignment from the internet. Remember! • Plagiarism committed by accident is still plagiarism. For example, unknowingly using someone else’s ideas or not referencing your work properly is still considered as plagiarism. • Plagiarism can be present in any form of work that is submitted for marking. This can include presentations, computer programming, art work or performances as well as written work. • Plagiarism is not just the use of someone else’s work or ideas without their permission. The use of work or ideas that are not properly referenced will still be considered as plagiarism, even if you have permission from the original author. To avoid plagiarism occurring, make it clear when the ideas or words of someone else have been used in your work. You can do this by properly referencing your work.

TOP TIPS FOR STUDENTS Staying Healthy at College • Don’t skip breakfast – otherwise you might be tempted to snack during the morning. • College cafeterias offer a wide range of healthy, tasty meal options , so there is no need to pig out on junk food – research shows that the better you eat the better you learn. • Drink plenty of water – symptoms of mild dehydration include tiredness, headaches and poor concentration. • Avoid sugary snacks – starchy foods such as bread and pasta are better sources of energy. • Try and get out at break times. Being Green at College • Turn off the lights if you are the last one to leave a room. • Save paper – use both sides, only print if absolutely necessary. • Take the stairs; save energy and keep fit. • Do not leave taps running. • Re-use drinks bottles and fill up for free at the College’s water stations. • Try to use public transport, lift-share or cycle to College. Keep your eyes peeled for Dr. Bike for free bike repairs at College. • Please put waste in the correct recycling bins. • Take part in Sustainability Day; fun, creative and informative. • Throw your dead batteries in the battery bins provided. Staying Safe at College • Always wear your ID card and show it when asked – it is there for your safety to ensure that only genuine students are on College premises • If you are walking home from College, especially on dark evenings, keep to well-lit streets and wherever possible don’t walk alone • If you have any concerns about your safety in College, speak to your tutor or Student Services. In an emergency speak to a member of the Safe Team – you can contact them via Reception • Always abide by the College’s health and safety rules and follow all instructions given by staff in an emergency situation. A to Z of Useful Information ATTENDANCE, PUNCTUALITY & PERFORMANCE You are expected to attend all of your classes and tutorials and to arrive on time. If you are unable to attend College for ANY reason you must telephone your Personal Tutor before your first session of the day. If they are not available, leave a message or call back later. Action will be taken if: • • • • •

you are absent for unacceptable reasons for more than 10% of any term you are absent without a satisfactory explanation your attendance shows a pattern of decline your absences show a pattern e.g. every Monday morning you regularly arrive late.

On full-time courses your Personal Tutor will monitor your attendance and provide support if necessary. If your attendance and punctuality give cause for concern you will be required to follow one of these courses of action: 1. you will have a tutorial with your Personal Tutor where you will set goals and create an action plan to help you attend more regularly and punctually 2. if you still fail to attend properly and be punctual then the College may take disciplinary action. Unexplained absence for four or more weeks may lead to your withdrawal from your course. If you have long-term health or personal problems it is important to keep your tutor informed. If your attendance falls below 85% and your fees have been waived, you may be asked to pay the awarding body and exam fees. Study/Work Performance Your tutor will take action if: • you stop other people working by being disruptive • you regularly hand in work which is late or incomplete • you are not working to your full ability • you have copied work • you copy work from other sources but fail to acknowledge them e.g. not fully referencing your work. Your tutor will then: • discuss the concern with you in an individual tutorial interview • agree and record the action to be taken • start disciplinary procedures if you still fail to meet the required standards. CODE OF CONDUCT FOR STUDENTS The College has a Code of Conduct which sets standards of behaviour so that all students know what is expected of them. It is not possible or desirable to lay down an exhaustive set of standards, but detailed below are general principles which, if broken, could result in disciplinary action being taken. Ask at the Student Services Help Desk if you would like to see a copy of the College’s Disciplinary Procedure, or look on the Student Services website at Students at Bedford College are required to: • treat everyone with respect, and make sure that their behaviour does not discriminate against anyone or make any other person feel uncomfortable • respect the rights and interests of other College students, staff and visitors • attend all required activities regularly and punctually • explain to their tutor or lecturer any reason for non-attendance

• take personal responsibility for their own learning and make active use of the learning resources and support services provided • work hard and complete all work within specified deadlines • take an active part in reviewing their progress with their tutor • seek help from their tutor or Student Services if they need it • act safely so that they do not put themselves or others at risk and observe all health and safety rules of the College • wear their ID card at all times on College premises and show it, on request, to any member of the College staff • act with consideration for the College environment and other College users, e.g. by not spitting or dropping chewing gum and litter • pay all fees and other costs for which they are liable, or seek advice from us if in financial difficulty. Students at Bedford College must not: • behave in a disruptive, aggressive, intimidating, bullying, indecent or unruly manner • disrupt or interfere with the education or learning of fellow students • display or circulate any material which is designed to cause offence or distress to others • misuse College property and equipment, including IT or health and safety equipment • be intoxicated while on College premises or be incapable of undertaking their course work because of excessive drinking or use of controlled substances • smoke anywhere other than in designated smoking areas, in accordance with the College’s smoke-free policy • consume, supply or possess toxic, dangerous or controlled substances • make or send annoying, obscene, malicious or indecent telephone calls, letters, SMS messages, text messages or emails, or place malicious or offensive materials on any electronic media • cause malicious damage to, or theft of, the property of other students, staff or visitors of the College • use foul or abusive language • gain unauthorised access to, or make modifications to, College files or computer material • enter any part of the College to which the student is not entitled access • carry any weapon or any other object with the intention or purpose of use in a threatening way • falsify College documents • submit materials or work for assessment which have not been made or authorised by the individual, or which have been copied from other students or sources without acknowledging or referencing those sources (plagiarism) • take part in any illegal activity • behave in any way which adversely affects the reputation of the College. Serious or repeated breaches of the Code of Conduct, including violent or intimidating behaviour, sexual, racial or other harassment or deliberate violation of College rules are seen as gross misconduct and would normally result in the student being excluded from College. COMPLAINTS, COMMENTS & COMPLIMENTS We welcome your views on any aspect of the College and will regularly seek your feedback. However hard we try we know that things can sometimes go wrong, so we have a scheme in place to help you get something done quickly if you have a complaint.

You can: • talk to your tutor • go to the ‘Have your Say’ section of Moodle and complete the comments box. (You can also use ‘Have your Say’ to make suggestions or pay a compliment!) This will be dealt with by our Quality department • contact Student Services who will help you take the issue further. If you have a serious grievance, including bullying or harassment, go straight to Student Services. Copies of our student grievance and anti-bullying policies are available on the College website EMERGENCY COLLEGE CLOSURE In exceptional circumstances, such as extreme weather conditions, we may occasionally be forced to close the College. In such cases check our websites or, the local radio station, Heart Bedfordshire, or their website at We will also endeavour to put notices on the College’s official Facebook and Twitter pages at and ENQUIRIES & GUIDANCE SERVICE Our Enquiries & Guidance Service, together with Student Services, has been awarded the national ‘Matrix’ kite mark for the quality of its information, advice and guidance. Located in the main reception, staff are always pleased to give you impartial advice about courses and fees as well as other aspects of College life. EXAMINATIONS & ASSESSMENTS Examination entry You are required to attend all internal class tests and assessments and to sit the relevant external examinations. Decisions on whether you should enter an examination will be on the recommendation of tutors, taking into account your previous work and attendance records. Where the College waives your examination fees you may be required to pay individual fees in full if your attendance falls below 85% and/or your work record does not meet the entry criteria. If you fail an examination, fail to turn up for an examination or resit an examination to improve a grade, you may be required to pay £25.00 to re-sit the examination (with the exception of GCSE, AS and A2 units which are £15 per unit). Your tutor will give you all the information you need well before the last dates for examination entry; however, it is your responsibility to submit entries and fees at the proper time. In the case of absence through illness or any other reason, you must submit your entries and fees by post before the closing date. If you have a learning difficulty or disability you may have previously had support in your exams, such as extra time, a reader or a scribe. At the time you enrolled you will have been asked to tell us about any learning difficulty or disability that you wish the College to be aware of. You will see a record of this at the top of your learning agreement.

If you did not declare anything at enrolment, but would subsequently like us to update your information, you will need to complete a declaration form which is available from the enrolment desk in reception. This will be passed to the Additional Support team so that they can assess what action or support might be necessary. Alternatively you can contact the Additional Support Adviser in room 202a on the second floor of the Tower Block, or call her on 01234 291905. If you think you are entitled to exam concessions you must inform us immediately. Failure to do so may result in losing any entitlement to exam support. Results/Certificates The Examinations team will send you the results of external and assessed examinations as soon as they have been received from the examining bodies; alternatively, you may collect them from College on production of your ID card. We are unable to give results over the telephone, unless by prior arrangement in exceptional circumstances. Please notify the Enquiries and Guidance Service immediately if you change address to ensure you receive your results and certificates. It is your responsibility to ensure that you have paid any money you owe the College and returned any library books which are due back. Failure to do so could result in your exam certificates not being made available to you. Assessment Appeals Courses are designed to make coursework assessment decisions very straightforward; however, some procedures can be difficult to understand at first. During your induction your tutor will explain how your work will be assessed. It is possible that you may not always be happy with assessment decisions; initially, always ask your assessor (lecturer) to reconsider their decision. The Assessment Appeals policies (one will relate to your course) may give you the right to further formal reconsideration if initial requests have not provided a satisfactory outcome. Lecturers, Internal Verifiers or the Director of Quality will advise you what to do. Copies of the Bedford College appeals procedures (including for controlled assessments for GCSEs and Diplomas) can be obtained from either Student Services or the Examinations Office. FOOD & DRINK Bedford We have a range of food outlets catering for all tastes, including breakfasts, hot meals, sandwiches and salads as well as hot and cold drinks and confectionary. The main restaurant at the Bedford campus is on the Mezz floor of the Tower Block and refreshments are available from 8.00am until 8.00pm. There are smaller food outlets or vending machines in other College buildings. 25 Restaurant We also have the 25 Restaurant, operated by our Hospitality & Catering students and offering morning coffee, cakes and pastries as well as two or three-course lunches Tuesday Friday from 12.00 noon, with last orders being taken at 1:00pm. There are evening services on Wednesdays and Thursdays from 6:30pm with last orders being taken at 7:30pm, as

well as a wide variety of theme evenings to suit all tastes. Booking is advisable to avoid disappointment - call 01234 295719. Shuttleworth The Garden Restaurant is the main catering outlet on campus; it is a light, airy, modern 120 seater restaurant. The restaurant prides itself on offering a wide range of home cooked foods. The restaurant is open to resident and non-resident students, visitors to the College and conference delegates and is open from 7.30 am to 6.30 pm. HEALTH, SAFETY & SECURITY We want all students to enjoy their time at College. We therefore strive to make all environments and activities which you may experience as safe and free from risks as possible. It is important to remember that what you do and don’t do will have an effect on your own experiences and those of other students. It is therefore essential that you observe the following general safety rules: 1. Take note and follow all safety instructions, rules, restrictions and notices, including for fire safety 2. Co-operate in all cases of emergency such as fire 3. Do not tamper with or interfere with fire extinguishers, evacuation chairs or anything else provided for health and safety reasons 4. Keep environments clean and tidy 5. Wear protective clothing and equipment as directed by your lecturer or displayed on safety signs 6. Only use equipment you have been authorised and trained to use 7. Report concerns you may have or anything you think is dangerous to you or others 8. Report accidents or incidents if they happen to you 9. Keep yourself fit and healthy so that you can enjoy College, and make sure you eat regularly and drink plenty of water. Accidents at College If you have an accident or injury whilst on College premises (however slight) you should report it either to your lecturer or at the main reception, where the details of your injury will be recorded on an accident report form. The College will provide support as necessary for any injury you may have sustained. Accidents Waiting to Happen - Reporting Unsafe Situations If you encounter a situation/environment that you believe to be unsafe (an accident waiting to happen) you can report this via Moodle – just click on the ‘accident waiting to happen’ link. CCTV For your safety and security, the College is protected by closed circuit television (CCTV). Fire Safety Fire is a major hazard in College. Please refrain from bringing materials or substances to College which are a known fire risk. This includes candles or lighter fuels. If you are proposing to use flammable materials in a project please check with your lecturer first.

Fire Procedures On discovering a fire: • close all doors between you and the fire but do not put yourself at risk • warn others - tell a member of staff or, if there are none available, sound the nearest alarm • leave the building in an orderly manner - DO NOT USE LIFTS • go directly to the designated assembly point and wait there • do not attempt to return to the building unless you have been told it is safe to do so by the person in charge. Mobility Impaired Students If you have difficulty using the stairs just go to the nearest refuge point and wait there for assistance. These are specific areas which offer at least 60 minutes of protection against fire and smoke. A member of staff will stay with you and the Fire Marshal will report your presence to the person in charge. The College has a number of special evacuation chairs and trained staff will be sent to retrieve you from this area within a short period of time. First Aid If you require first aid on site, inform a member of staff and go to reception where a first aider will be contacted. In an emergency dial internal extension number 5555 at the Bedford campus or 01767 626222 at Shuttleworth and a first aider will be sent to you. ID Cards All students are issued with an ID card, which must be worn at all times whilst on College premises. It is essential that you wear your ID card visibly – any member of staff may request it at any time. This is for your personal safety, to help us ensure that only authorised people are on campus. ID cards will be issued as part of enrolment when you have your photograph taken. You must have your learner agreement with you. If you lose your ID card you need to ask for a replacement. There is a replacement charge of £5. As well as giving you discount in some local stores and leisure facilities (contact Student Services for a list of participating organisations), your ID card must be taken into examinations as proof of identity and is required when you use many College facilities. In particular it acts as a library card and must be shown to a member of staff whenever you enter the Library and Resources Centres. The ID card will automatically print your date of birth if you are aged 14–16. For all other students no date of birth is printed. Pedestrian Safety If you come to College by car, bike or scooter we ask you to be considerate of pedestrians, especially around the main campus. There is a speed limit in place and traffic control measures in operation. If you fail to observe them you may lose the right to bring your vehicle to College. Personal Safety We take your personal safety extremely seriously, and our Safe Team ensures a safe and welcoming environment for students, staff and visitors. They are on hand to give help and assistance at any time, but will also intervene if they find students breaking the Code of Conduct. They will regularly check ID cards at the entrances to the main buildings so

that individuals who should not be on site are unable to gain access. This service has been introduced for your protection – your co-operation is appreciated, particularly by ensuring that you always wear your ID card. If you have any queries or ideas about health, safety or security at the College, please contact your Student Safety Representative (ask Student Services for details). Road Safety If you have to cross roads to access College facilities we ask you to use the designated crossings provided. This is particularly important on Cauldwell Street as the road is very busy with traffic. There are pedestrian crossings at each end of the road. LOCKERS Some College departments have lockers available to rent. There is a non-refundable charge of £25 per year or part-year and only one key will be issued. LOST PROPERTY If you lose personal property in College, contact the main reception where staff will check whether it has been handed in. If you find any item of lost property please take it to the main reception. Bedford College does not accept liability for students’ personal belongings. MOBILE PHONES Mobile phones must be switched off during classes, in the Learning Resources Centre. If, however, you have been asked by your employer to be ‘on call’ or have another good reason for keeping your mobile phone on, you should speak to a staff member at the start of the session. Mobile phones must not be taken into any examination. PARKING Bedford If you travel to College by bike, please lock it securely to the racks outside the main reception for security. Students travelling by car are welcome to park in College car parks while attending classes, however, at Cauldwell Street parking spaces are very limited and daytime demand greatly exceeds supply. A pay and display system is in operation between the hours of 7.00am and 10.00pm. Term-time parking (Monday–Friday) In addition to a £1 pay and display ticket, all day-time students need a permit (which is free and normally issued at enrolment) to show the days they are at College, and so confirm their entitlement to park. This is not a guarantee of a parking space. During the day-time students may park in the front and west car parks, which are designated for student use. In the evenings only, students may park in any College car park. Weekends and College holidays All College car parks are designated public car parks at weekends and during College holidays, and may be used by anyone. The pay and display fee is £2, and applies to both students and the general public.

• Failure to comply with the College’s parking regulations, including not displaying a valid parking ticket and a valid permit to park, may result in a parking fine of £75 issued by our external enforcement agency, Total Parking Solutions.. • Vehicles must not be parked in such a way as to cause obstruction; any vehicle that is not parked in a designated parking bay will be subject to a £75 fine. • Vehicles are parked on College premises at owners’ risk. • Students are asked not to park in private parking spaces in the areas immediately surrounding the College – these are designated for residents and/or businesses. • If there is no room in the College car park, alternative pay and display parking can be found in the town. A map is available from Student Services. • The College is committed to ‘green’ transport and encourages students to use public transport or car share wherever possible. Parking is free for students with physical disabilities and there are special parking bays for blue badge holders. Shuttleworth All students with vehicles are issued with a parking permit on production of a current driving licence and insurance certificate. No students are permitted to drive around campus during College working hours and the permit holder is the only person allowed to drive that vehicle whilst on College premises. All vehicles parked on site are left at the owners’ risk and the College takes no responsibility for those vehicles or their contents. PAYING COLLEGE INVOICES There may be times when the College has to send you an invoice, for example if you owe us money for tuition fees, external fees or library fines. When an invoice is issued it becomes payable immediately. This is what we do to ensure the debt is paid: 1. We send an invoice to the address you have given us. 2. If you do not pay within 14 days we will send you a reminder. 3. If the debt is still not paid 28 days following the date of the invoice we will issue a second reminder. 4. If you do not respond to the second reminder we will contact your tutor. They will speak to you about the debt and urge you to contact the Finance Department on 01234 291855 within 7 days. 5. If the debt remains unpaid (and you have not contacted the Finance Department) within 7 days, the debt will be passed to a debt collector. 6. If you ignore this action, County Court Action will be taken. This is legal action and leads to you being issued with a County Court Summons. 7. If you ignore the County Court Summons, a County Court Judgement (CCJ) will be issued. The College may also take disciplinary action. To stop all this happening please telephone Finance on 01234 291855. It may be that you have been incorrectly invoiced or that you are unable to pay the full amount all at once. We can and will help - so give us a call and let us help you find a way forward! Late paid invoices are subject to a 15% late payment surcharge.

MULTI-FAITH PRAYER ROOM There is a multi-faith prayer room for students and staff, located in the Learning Resources Centre at the Cauldwell Street campus. Ask at the counter for a key - you will need your ID card. Opening hours (term-time only): Monday to Thursday 9.00am–4.30pm Fridays 9.00am–4.00pm Shuttleworth Students should ask in Student Services for a suitable room. This facility is provided for individual prayer and quiet contemplation for people of all faiths. You are asked to show respect and tolerance to other users and to leave the room as you find it. RECREATION & LEISURE BROOKS Hair & Beauty BROOKS Hair & Beauty offers services and treatments to cater for all your hair and beauty needs. The salon is open all year round Monday to Friday, with evening appointments during term-time. Please ring 01234 291309 or call into BROOKS reception on the High Street to make your appointment and receive 10% discount off all treatments and services. Visit for our latest prices and services. Enrichment Activities College is not just about studying – you also have the chance to get involved in lots of enrichment activities, events and clubs. The programme changes each year. It can include sports and outdoor pursuits, as well as street dance, drumming or self-defence, and gives you the opportunity to meet students from other areas of the College. You could get involved in the student voice group or environmental projects – all of which look good on your CV! Your department may also organise some activities over and above your course, to enhance your skills or help you get to know your fellow students. For more information call into Yourspace (Bedford common room), Student Services, ask your tutor, look on the Student Services website or check the Enrichment notice boards outside Student Services. We try to provide the activities you want, so let Student Services know if you have any good ideas. Sports Bedford Our state-of-the-art fitness suite in SPRINGS went through a full refurbishment in April 2012. There is a £20 one-off payment for the whole academic year. It is open to all students at the following times: Monday to Friday: Mornings 8.00am - 9:00am Lunch times 12.20pm - 1:15pm Evenings 4.30pm - 6:00pm

Shuttleworth At Shuttleworth we have a sports hall, squash court, tennis court, football and rugby pitches and gym for you to use, along with acres of parkland for you to enjoy. Ask at Reception if you need to have any of the facilities unlocked. If you wish to use the gym you first need to have an induction and become a member. Membership costs £10 and lasts all year. You will be given details of opening times at your induction, or check notice boards for more information. We also offer a variety of team sports through the enrichment programme at both Bedford and Shuttleworth. You can sign up at the Freshers’ Fair, or for more information call in to Student Services or check out our website at Student Common Rooms Bedford - Yourspace We have a student common room – Yourspace – where you can relax between lessons. With its own kitchen, plasma TV and stereo, it’s a home away from home. You can join a group to have your say in how the common room is run and what activities take place there. There is also the Wellbeing Zone which is open during lunchtimes for free sexual health advice and condoms, and our new smoking cessation service to help students quit smoking. Shuttleworth - The Washbox The Washbox is your student common room – where you can relax between lessons, catch up with work or meet friends. With its own plasma TV it’s a home away from home. NUS Extra As a student at Bedford or Shuttleworth College you can apply to the National Union of Students for their NUS Extra discount card. Go online at to apply. SMOKE-FREE POLICY Bedford College takes its duties under the 2006 Health Act seriously and is committed to operating a smoke-free environment. To protect College users from the dangers of passive smoking, we do not permit smoking in any College buildings or anywhere on campus except in a limited number of designated areas. If you smoke in a smoke-free area you will be asked to move to one of the designated areas. Persistent smoking in a smoke-free area is a breach of the Code of Conduct, and you may therefore be subject to disciplinary action. If you would like to stop smoking, call in to Student Services to ask about the free help available.

STUDENT VOICE It is important to us that all students have the opportunity to express their views and opinions about their College experience by: • • • • • • •

becoming a Student Rep for your course joining the Student Voice group, with regular meetings and a conference in April becoming a Student Governor having your say at Student Voice meetings giving us feedback through our regular student surveys completing online opinion polls using the ‘Have Your Say’ system for complaints, suggestions and compliments.

Alternatively, just come and talk to us! The College’s Student Involvement Strategy is available on our website at Student Voice group The group is run for students, by students, and is supported by Student Services. The Student Voice group aims to: • improve student life at College • give students a voice in the running of the College • organise fun and fund-raising activities • represent your interests on College committees such as the Safety Committee or Board of Governors • produce a student newsletter. What’s in it for you? If you become a member of the Student Voice group you will get: • a chance to work with others to make a positive difference to College life • useful experience of team work, organisation and personal challenges • a Certificate of Achievement if you attend and contribute to meetings. All we need from you is a few hours of your time, and lots of enthusiasm! We welcome ALL students, and if you have particular skills or interests, such as writing newsletters or organising events, so much the better – but it is not essential. If you would like to join us, tell us your ideas or just want to know more, you can contact us through Student Services or look on our website at Student Representatives Student Reps are selected in each class or group to: • consult your fellow students on course matters and feed back to the course manager • attend course team meetings to represent the views of the your group and raise any relevant issues • attend focus groups e.g. with your Executive Director, Assistant Director or Student Services • attend Student Rep meetings with the Principal.

We may also ask for your help ‘buddying’ young people from local schools who want to experience College life for a day. BE A STUDENT CHAMPION! There are lots of ways in which you can get involved in College life. If you would like to play an active role in helping others to find out about the College and life as a student, we would love you to help out with a variety of activities and events, including Open Days and career fairs, both at the College and off-site. You will be briefed fully on your role and responsibilities in advance, and may be paid for some events which are out of normal College hours. TRAVEL Bedford Bedford is well served by public transport. You can travel by train to London, and by bus to most surrounding areas. Full-time students aged 16-18 and living more than 3 miles from College may be entitled to subsidised travel from their local authority. If your local authority is unable to help, the College has a travel bursary worth £450 which you may qualify for. Contact the Student Services Help Desk for advice. Students aged 19 or over on 1 September 2013 who are experiencing financial difficulty may be able to apply for assistance with travel costs from the Adult Support Fund, depending on your household income. You must live more than 3 miles away. Contact the Student Services Help Desk for advice. If you are aged 16–25 (or a mature student over the age of 26 and in full-time education) you can get a Young Person’s Railcard. Those aged 26 or over will need to provide proof of being a full-time student – the course has to be over 15 hours a week and for at least 20 weeks a year. The card costs £30 per year and entitles you to a 1/3 off rail fares for a whole year, although restrictions on travel may apply at peak times. For further information visit If travelling to College is difficult because of a disability or a financial problem, please contact Student Services. Because of the limited parking available, and to reduce environmental impact, students attending the Cauldwell Street site are encouraged to use public transport wherever possible. Shuttleworth TRANSPORT SCHEMES FOR STUDENTS For the 2013/2014 Academic Year the following assistance will be available:

Local Authority Post 16 Transport Schemes for Further Education Students All full-time further education students aged 16 but under 19 on 1 September 2013 may apply to their own local authority for subsidised travel. Application forms for some local authorities are available from the College, or you can contact your local authority direct. Under this scheme students can apply for a concessionary fare and will normally be transported by contracted vehicles. Subsidised Bus Service The College provides morning and evening bus services from selected pick up points around the area. Places on the bus services will be allocated with the following priority: - Any full-time FE student not eligible for the post 16 transport scheme - Any part-time student - Any full-time HE student. Although this is a subsidised service, a charge of ÂŁ398.80 is payable. The College reserves the right to withdraw any service should circumstances make that service unviable. Transport Assistance for 19+ Students Students aged 19 or over on 1st September 2013 who are experiencing financial difficulty may be able to apply for assistance with travel costs from the Adult Support Fund, depending on your household income. You must live more than 3 miles away. If you are successful you may be awarded a contribution towards the cheapest mode of transport. Contact Student Services on 01234 291276 for information. Useful Telephone Numbers BEDFORD COLLEGE NUMBERS Bedford College (main switchboard) 01234 291000 Website: Ext. Direct Additional Support Adviser 5905 291905 Bedford College Apprenticeships 5080 291080 BROOKS Hair & Beauty 5309 291309 Careers Advisers 5423 291423 5933 291933 5446 291446 5568 291568 Counsellors 5911 291911 email: Text: TALK to 07950 080723 Emergency/first aid 5555 Enquiries & Guidance 5902/5910 291000 email: Exams Department 5430 291430 Finance Department 5855 291855

Learning Resources Centre 5320 291320 email: Mezzanine Restaurant 5946 291946 Motor Vehicle Centre 5100 291100 Plumbing Technology Centre 5150 291150 Print Services 5319 291319 Quality Department 5562 291562 Reception 0 291000 25 Restaurant 5719 291719 Springs Sports Centre 5465 291465 Student Voice Bedford 5930 291930 Student Data Team 5861 291861 Student Finance Advisers 5470 291470 5943 291943 5674 291674 Student Services Help Desk 5934 291934 email: Website: Student Services Director 5908 291908 Student Wellbeing Manager 5915 291915 SHUTTLEWORTH COLLEGE NUMBERS Shuttleworth College (main switchboard) 01767 626222 Website: Student Services Learning Resources Centre

01234 291276 01234 291020

Security out of hours (emergency only)

07714 455529

Wardens (Halls of Residence)

07736 106018

  EXTERNAL NUMBERS Bedford Borough Council (Main switchboard) Borough Hall Cauldwell Street Bedford MK42 9AP

01234 363222

Bedford Borough Council (Travel Passes) Customer Engagement Team Borough Hall Cauldwell Street Bedford MK42 9AP

01234 718004

Central Bedfordshire Council Priory House Monks Walk Chicksands Shefford Beds SG17 5TQ

0300 300 8000

Central Bedfordshire Council Transport Entitlement Team Watling House High Street North Dunstable LU6 1LF Bedford Central Library Harpur Street Bedford MK40 1PG

0300 300 6299

Bedford Race Equality Council 36 Mill Street Bedford MK40 3HD

01234 340728 01234 350459

the jobs hub 15 Greyfriars Bedford MK40 1HJ

01234 223510

01234 718178

Citizens’ Advice Bureau 0844 2451290 7a St Paul’s Square Bedford MK40 1SQ Disability Resource Centre 01582 470900 Poynters House Poynters Road Dunstable LU5 4TP JobCentrePlus 53–57 Bromham Road Bedford MK40 2EH

0800 055 6688

Luton Borough Council Town Hall George Street Luton LU1 2BQ

01582 546000

University of Bedfordshire Park Square Luton LU1 3JU

01234 400400 Polhill Avenue Bedford MK41 9EA


01234 344133 01582 723434

Bedford Open Door (Counselling for young people aged 13–25)

01234 360388

Bedford Women’s Refuge

01234 353592

Childline (24 hour) (Helpline for children and young people in danger, distress or with any problems)

0800 1111

Domestic Violence Helpline

0808 2000247

National Careers Service (Free telephone/online information and advice about learning, courses and careers)

0800 100 900

National Drugs Helpline

0800 776 600

Learndirect Online courses

0800 101 901

Parentline Helpline for parents and carers

0808 8002222

Samaritans (24 hour)

01234 211211 08457 909090

ThinkUKnow Guide to internet safety and safe surfing TRAVEL HELPLINES National Rail Enquiries

08457 484950

First Capital Connect Trains

0845 026 4700


01604 676060 01234 220030

Student Handbook 2013-14  

Bedford College & Shuttleworth College

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