Blue Central Bulletin E-Newsletter October 2022

Q3 Culture of Excellence Award Winner

Congratulations to Cassie Low, actuarial analyst, for being named the Q3 Culture of Excellence Award winner.

Cassie was nominated for demonstrating the Blue Cross of Idaho leadership principle Make it Happen, which she fully embodied to address a recent situation in which a delay caused a large number of contract settlements to be at risk of being paid late. Cassie went above and beyond the expectations for her position and has been credited with being personally responsible for supporting the work that helped us keep our contractual obligation to get these payments to providers made on time.

Cassie knocked down every barrier that was put in her way and was able to deploy creative work arounds to ensure the settlements were paid on time.

In addition to Making it Happen, Cassie also recognized the business need and demonstrated a Sense of Urgency by adjusting her schedule and adapting her role and responsibilities to include this additional workload.

Thanks to Cassie’s efforts, Blue Cross of Idaho avoided financial penalties, such as interest charges, that would have come from late payment. Her efforts also helped us to maintain a good working relationship with this group of providers. Her leadership was proud to note that throughout the time of putting in all of this extra work, Cassie retained her normal, cheerful disposition!

Congratulations, Cassie, and thank you for your hard work!

Blue Cross of Idaho Celebrates Compliance Awareness Week

November 7-10, 2022

Every year Blue Cross of Idaho marks Compliance Week with various learning activities and chances for employees to win prizes. For 2022, Compliance Week will be a hybrid experience, with both virtual activities for all employees and on-site activities at the main campus in Meridian.

The Compliance Department invites you to participate in the Compliance “Car Wars” event, where you can take part in compliance-related activities throughout the week and be entered to win prizes (ex. gift cards, swag and iPads).

Join us on Wednesday, November 9, at the entrance of the Blue Bistro to meet a Star Wars character and enjoy refreshments.

As the event approaches, we will send additional details, including a link to participate in the virtual festivities!

FACETS

What's Next?

Redesign Phase 2 Update

Phase 2 involves the migration of all Fully Insured and Balance Funded groups along with the group’s membership. The implementation activities will begin in November, then culminate with the processing of claims for these groups starting with claims that have a date of service on or after January 1, 2023. While there are a number of changes and improvements being made, the most visible change is that the members will get new identification numbers.

Introducing Change Champions

Going forward, for Facets Redesign Phase 2 and Phase 3, we will be utilizing the Change Champion model, similar to what we did for the Workday implementation a few years ago. The objective of the Change Champion model is to partner the project effort with individual employees who are early adopters of the new capabilities in Facets Gemstone. The Change Champions will promote Blue Cross of Idaho’s comprehensive adoption of Facets Gemstone. They will act as the voice of change within their departments and will play a valuable role in bringing questions and providing feedback to the project team.

Click here to see the list of the Phase 2 Facets Gemstone Change Champions and to find the Change Champion for your department.

More Coming Soon

We are in the process of creating more on-demand training courses for Phase 2, which will be available in Workday Learning. We will send out a communication when they become available. Please contact Sue Leask (sue.leask@bcidaho.com) with any questions you have regarding training.

Leaders, please be on the lookout for future meetings about the Facets Redesign project. Contact Emily Price (emily.price@bcidaho.com) with your questions about company leadership meeting.

October Awareness Celebrations

The month of October is dedicated to awareness, education, remembrance and celebration of two very important causes that are near and dear to the heart of many Blue Cross of Idaho employees.

Thank you to everyone who participated in creating dedication ribbons in honor of their family, friends and loved ones.

#BlueGoesPink to Support Breast Cancer Awareness Month

We wear pink to honor all those who have faced this disease and to bring awareness that early detection through screening can save lives.

The Clothesline Project –Honoring Domestic Violence Awareness Month

The Clothesline Project is a unique display of thirty shirts that were created as part of an art therapy project by survivors of domestic violence. The month-long display and Healing Begins with Hope event on October 28 were both in support of the Women and Children’s Alliance (WCA).

From Human Resources

Open Enrollment Preview

Open Enrollment for the 2023 benefit plan runs November 1-30. There are some exciting benefit enhancements coming in the new year.

Please take the time to read through the updated Total Rewards Guide (formerly known as the Total Benefit Guide) before completing your enrollment.

Also, make plans to attend the Benefits Fair that will take place the week of November 7 at the Meridian Campus. Some presentation sessions will be available via Zoom for remote workers. More details will be available soon.

Performance and Rewards Reminder

All Performance and Rewards Program resources (specific dates, program activities and resources) can be found on the Performance and Rewards page on the Human Resources SharePoint site.

Communication surrounding specific action items will be sent to you via Workday. If you joined us in 2022, please ask questions of your leaders or Human Resources to ensure you understand the process.

HR Business Partners (HRBP) will be reaching out to leadership teams to ensure that everyone is prepared for the process. If you have questions, please reach out to your HRBP or email hr@bcidaho.com

View the schedule of key dates

View your Self Evaluation task in Workday

From the Foundation

Castleford School District Opens Preschool

The Castleford School District recently celebrated the opening of its new preschool program with a ribbon-cutting ceremony and open house event at the K-12 school. The goals of the preschool program are to help prepare young children for elementary school and provide much-needed childcare for working parents. There are no licensed childcare centers in the City of Castleford, meaning the only available options are miles away in Twin Falls and Filer.

Read more here

Grant Helps Expand Early Childhood Education Program

The Nezperce School District expanded its early childhood education program to five days a week, thanks to a $45,000 grant from the Blue Cross of Idaho Foundation for Health. The expanded program will help prepare young children for elementary school and provide muchneeded childcare for working parents.

Read more here

Employee Promotions and Anniversaries

The below information reflects anniversaries from the month of October, and promotions and new hires from September (or earlier).

NEW FACES

Ashlee Bates Business Operations Coordinator

Shylo Blackner Operations Clerk

Naomi Boss Business Analyst

Alisha Bridges Provider Engagement Specialist

Troy Custer Print & Fulfillment Coordinator

Brock Drake Quality/Program Implementation Specialist

NEW PLACES

Bobbie Dibble Supervisor Service Operations

Sabreena Feliciano Quality Auditor

Jennifer Flores Utilization Management Representative

Janette Eskridge QA Analyst

Katie Hammon Executive Assistant

Kendyl Hedberg Enrollment & Billing Representative Nicole LaMay Provider Resolution Specialist Liz Myllyla Legal Assistant Lori Prawitt Instructional Designer

Monique Ribeiro Medical Director/Case Review

Jasmina Smailagic Care Coordinator

Jenn Somazzi Project Manager Dana Thomas Manager Service Operations

Brenda Gomez Provider Resolution Specialist Sara Lords Business Architect Fredie Mata Sales/Broker Specialist Jessica McCurdy Provider Resolution Specialist

Audree Pedraza Supervisor Service Operations Annette Segura Supervisor Service Operations Stacie Toombs Manager Product Development

ONE-YEAR ANNIVERSARY

George Lewis Medical Director/Case Review

Scott Grace Medical Director/Case Review

Malakia McCurdy Grievance & Appeals Specialist

Manda Clark Clinical Reviewer

Caiti Likes Utilization Management Representative

Jessica Goldberg Clinical Care Coordinator

Viviana Fuentes Customer Advocate

Michelle Arnold Customer Advocate Nicole Draheim Enrollment & Billing Representative Rachael Joseph Business Analyst

FIVE-YEAR ANNIVERSARY

Aaron Wamsley

IT Risk & Security

10-YEAR ANNIVERSARY

Mark Sparling Security Officer Kristie De La Cruz Account Manager

Rachel Anderson Configuration Analyst Halie Cavanagh Claims Examiner

Tiffany Ames Manager Clinical Operations

Josette Murray May Care Manager

Olivia Levine Technical Product Manager

Amy Olson Clinical Reviewer

15-YEAR ANNIVERSARY

Elizabeth Battaglia Business Analyst

Desiree Miller Configuration Analyst

Destiny Calderwood Account Manager Nancy Kimball Security Officer

20-YEAR ANNIVERSARY

Stephen Dunn

IT Engineer

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