Talent Onboarding Manual

WELCOME TO THE BARON STAFFING TEAM

BARON STAFFING, LLC 1 Meadowlands Plaza, East Rutherford NJ, 07073, Suite 200 www.baronstaffing.com 0

Table of contents OPPORTUNITIES FOR YOU ............................................................................................................................ 1 Welcome Letter ........................................................................................................................................ 1 MANAGER INFORMATION ............................................................................................................................ 1 ...................................................................................................................................................................... 2 SIGN UP ON THE BARON STAFFING APP ....................................................................................................... 2 REFERRAL PROGRAM .................................................................................................................................... 2 WORK PROCEDURES ..................................................................................................................................... 2 COMPENSATION ........................................................................................................................................... 3 ASSIGNMENT INFORMATION........................................................................................................................ 3 EQUAL EMPLOYMENT OPPORTUNITY .......................................................................................................... 3 ...................................................................................................................................................................... 4 APPEARANCE................................................................................................................................................. 4 ...................................................................................................................................................................... 5 THE DOs AND DON’Ts OF BANQUET SERVICE............................................................................................... 5 Clearing Tables .......................................................................................................................................... 5 The DOs ..................................................................................................................................................... 5 The DON’TS ............................................................................................................................................... 6 ...................................................................................................................................................................... 7 NOTES............................................................................................................................................................ 7 ALWAYS CALL BARON STAFFING, LLC ....................................................................................................... 7

OPPORTUNITIES FOR YOU Welcome Letter Welcome to Baron Staffing LLC! We are glad you are here! Baron Staffing is one of the fastest growing hospitality staffing agencies in the tri-state area and we are PROUD to have you consider Baron Staffing in your employment opportunities. Our success goes beyond providing the best quality client satisfaction; we also succeed at pairing experienced and trained talents with potential employers in the hospitality sector.

We are re proud of the experience and quality each member brings to our group. Because we offer our clients a guarantee on your work, you can be confident that you have been carefully chosen for the client's job. You can also be assured that we have confidence in you!

We look forward to an enduring relationship.

Thank you for choosing Baron Staffing!

Michael Baron Our Mission is to provide the ultimate level of upscale customer service through preparing, working and delivering at the highest level, in order to fully satisfy our client needs.

Our Vision is to be recognized by 2020 as the quality leader of hospitality and event staffing in the tri state area, by providing superior service, on the basis of building long-term relationships with clients and talents.

MANAGER INFORMATION Chief Executive Officer Michael Baron Controller Monica Petronczak

michael@baronstaffing.com monica@baronstaffing.com

Office Number for all Managers: 201-340-2735

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SIGN UP ON THE BARON STAFFING APP As a Baron Staffing talent, you now have access to the latest job opportunities on our app. Follow the directions on the app to access information regarding the job listings. You will be able to view available jobs and then apply to them. If your qualifications meet the job specifications, you will be notified. The Baron Staffing Application is designed intuitively to make our clients and talents staffing experience with us easier.

REFERRAL PROGRAM The Referral Bonus Program rewards money to any employees who refer high-performing friends and family. For any questions, please contact your local office or email: andres@baronstaffing.com

WORK PROCEDURES Q. When does my employment with Baron Staffing begin?

A. Your employment with us begins on the first day of your first assignment.

Q. How do I get an assignment?

A. Sign up to the Baron Staffing App. You must enter your availability on the App weekly; you will then have access to jobs that you are available for.

Q. If I have questions, when is best to reach management?

A. Our office hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday, and we have a 24 hour voicemail to take your message when the office is closed.

Q. What companies or clients will I go to?

A. We supply personnel for many of the leading hospitality clients in New Jersey and in New York. When you are being assigned, we are going to place you to a company close to your area. If there is no assignment in your area, we can offer you something else if you are able and willing to commute.

Q. Can I take a break at work?

A. You are expected to comply with our clients policies. Please ask your supervisor or captain for any type of break before leaving the floor (e.g., bathroom, food break, phone calls, and smoke, amongst others)

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Q. What do I do if I am injured on the job?

A. If you are injured while performing work on an assignment, call your Baron Staffing Manager immediately for instructions to receive medical attention. If you are unable to make the call to us, please have your assignment manager or other appropriate individual call us. You must immediately report all injuries; no matter how minor the injury may seem.

COMPENSATION The payroll calendar is from Monday through Sunday, payday is on Fridays (via direct deposit) Q. How Will I Get Paid?

A. Timesheets are required for every assignment you work. It is your responsibility to fill out your timesheet correctly & have them signed by the client's supervisor.

Q. When Will I Get My Pay Statement?

A. You may access your pay stub online and go paperless by going to myAccess.adp.com Q. How Can I Increase My Pay Rate?

A. Baron Staffing's rate of pay depends on a variety of factors. As your skill level increases, so will your ability to qualify for higher pay. In addition to skills and duties performed, factors such as good evaluations from the clients on attendance and job performance will help increase your pay.

ASSIGNMENT INFORMATION • Professionalism is a key to Baron Staffing's success. As a Baron staffing talent, your attire, language, manners and actions should always reflect that professionalism.

• You must fill out your availability on the Baron Staffing App weekly; we will then send you jobs for the days you are available.

• If you accept an assignment we expect you to complete that assignment in a professional manner.

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EQUAL EMPLOYMENT OPPORTUNITY Baron Staffing, LLC provides equal employment opportunities (EEO) to all talents and applicants for employment without regard to race, color, religion, sex, national origin, age, disability in accordance with applicable federal laws. In addition, Baron Staffing LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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APPEARANCE Banquet servers are expected to be neat and well groomed upon arrival to work.

Shoes must be all black and slip resistant, NO sneakers

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THE DOs AND DON’Ts OF BANQUET SERVICE Clearing Tables

The DOs ✓ SMILE ✓ Always be on time (15 minutes before schedule time). ✓ Must always have correct uniform specified for schedule event. ✓ All male staff must be CLEAN SHAVEN for each event ✓ Women can wear earrings no bigger than a quarter and no hang down. ✓ Be RESPECTFUL to all captains, managers and event planners, as everyone is there to work together. ✓ Be sure to ALWAYS sign in and out with the manager or maitre’d before and after each event. ✓ Keep quietly focused on the guests. ✓ Warn guests when serving hot plates and beverages. ✓ Handle all items as quietly as possible. ✓ Always pick up glasses by the stem.

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The DON’TS X No piercings for men at work.

X Do not place a napkin under your arm.

X Do not lean on bar or walls.

X Do not wipe your face or your mouth with your side towel.

X Do not touch your face and/ or hair in front of guests.

X Do not use the guest entrance and/or bathroom during a function.

X Do not huddle or chat with other servers while on the floor.

X Do not eat or drink anything in front of the guests (e.g., no gum, no breath mints, etc.) If offered an alcoholic beverage by guest ALWAYS politely decline.

X Do not stand around with your hands in your pockets or your arms crossed.

X Do not go to break all together

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NOTES

❖ If you are going to be late or cannot make an assignment. We have an app and a 24-hour phone line. ❖ If you are dissatisfied with the assignment. ❖ If the client offers you a full-time opportunity. ❖ To report a change of name, address, or phone number. ❖ When you desire to take time off from assignments and when you become available for assignments. ❖ Weekends and holidays are mandatory, if you need time off, please request it two weeks in advance.

ALWAYS CALL BARON STAFFING, LLC 201.340.2735 The smarter we work and act as a team will only lead to more success and more opportunities for all of Baron Staffing.

Welcome to the Baron Staffing Team!

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