Miami Cancer Institute 2021 Philanthropy Impact Report
Patient Experience As part of our Patient Navigation program, Nurse Navigators help facilitate patients by coordinating care, treatment and communication among the patient's medical team. Funded by philanthropy, our Nurse Navigators recently expanded services to meet every patient as soon as possible – even before their treatment begins. The patient navigation team partnered with our breast imaging care coaches to establish a more seamless process from screening mammogram to cancer diagnosis. We now support high-risk and newly diagnosed breast cancer patients from biopsy to treatment, providing comprehensive support throughout their cancer journey. In April, the team reached a crucial benchmark by providing nurse navigation support to 100 percent of new cancer patients. In previous years, approximately 80 percent of patients were navigated, and in many cancer centers, navigation services are provided by referral or request only. In addition, new patient folders help orient patients with the facility, provide resources and tools, and organize appointments, test results and treatment plans throughout their continuum of care. These folders were recently updated and supplemented by an orientation video now available on the Institute’s website to help patients prepare for their first visit.
100% of new cancer patients receive navigation support
12
Nearly 8,000 patients navigated FY 2021
12
