Reviewing and renewing our faith-based mission of serving Arkansas with Christian compassion
Since the 2020 edition of the Baptist Health annual report that chronicled the system’s response to the pandemic, this publication has won a Diamond Award from the Arkansas Hospital Association as the best annual report among all health care organizations in the state for four years in a row (2020, 2021, 2022, 2023)!
Michael Rogers, Director of Pastoral Care
Faith is a driving force and is at the heart and mission of Baptist Health. This faith goes deeper than empty words and is seen in our service to others.
Baptist Health’s mission is to provide quality patient service and respond to the changing needs of Arkansans with Christian compassion. In the Gospel of Mark, chapter 10, Christ stated that for one to be excellent in his kingdom we must be willing to serve.
In health care, service to our patients and families entrusted to our care is irreplaceable and valuable beyond measure. Compassionate care demonstrates love and meets others where they are whether in crisis, fear, or moments of joy such as bringing a new life into the world.
At Baptist Health, our vision is not just to improve the health of Arkansans but to change how health care is delivered. The Bible is filled with countless examples of how people went above and beyond to help improve the health conditions of others. In Mark 2:1-5, there is a paralyzed man who could not get to Jesus because of his condition and the crowd in and outside the house.
The man’s four friends collaborated, climbed the roof, and found an innovative solution to get the man to Jesus. They cut a hole in the ceiling and lowered the man to Jesus, whose response was that because of their faith, the man was healed.
In our ministry of health care, we must be willing to collaborate with others. On a systemic level, health care systems collaborate to help reach the needs of a growing population, and on a local level the interdisciplinary team is working together to help provide the best service possible.
At Baptist Health, we are committed to “climbing the roof’ in order to go above and beyond to help those in need. We have been working tirelessly to increase access points around Arkansas, ensuring that we are providing Arkansans with great care.
Cutting a hole in the roof and lowering the man down represents innovation. In our 21st-century minds, it is not extraordinary, but in this first-century world, it would have been innovative to cut a hole and lower a person down on a pallet/bed. Baptist Health is working hard to find new and creative tools to help us continue providing quality and productive care.
Jesus’ response is critical because when he saw the faith of the man’s friends, the man was made well. When faced with a health care crisis, we are vulnerable and dependent. It takes others who care for us to help us because we may be unable to help ourselves.
This health care ministry requires we see our neighbors in the same light as we see ourselves.
Strategic Plan Patient Throughput in the ER
Growth in Oncology Services
28
Great Place to Work Designation
Gen Z in the Workforce Impacting Maternal Health
Troy Wells President and CEO, Baptist Health
Our most important responsibility is to care for and serve people: our employees, our patients, and each other.
Troy Wells
Many exciting things have happened at Baptist Health over the past year. But if 2024 was about anything, it was about looking ahead!
Beginning in the fall of 2023, the Baptist Health Board of Trustees and leadership team embarked on a months-long process of reviewing and renewing our system strategic plan. We finalized that plan in the early summer, and we now have a strategic plan that will guide our work for the next five years. We are grateful for the many board members, employees, physicians, and community leaders who helped shape our vision for the future.
We are operating this ministry during dynamic and often uncertain times. While our environment and plans continue to change, our Baptist Health team and our Board of Trustees continue to hold fast to our faith-based mission of serving people with Christian compassion.
This healing ministry is blessed in many ways and we remain grateful for all of our employees and each of you for your continued partnership and support.
Following the successes of the Baptist Health 2024 strategic plan that has helped guide the system for the last four years, Baptist Health has launched the next guiding framework charting the system’s course into the future with “Baptist Health Vision 2029.”
The 2029 plan aims to strengthen the areas Baptist Health has previously focused on in the past, acknowledge that Baptist Health has grown to be much more than just a hospital system, and ensure the efficient use of all its assets across the system.
This plan represents the first time that Baptist Health has placed such a large emphasis on being more than a hospital system. While Baptist Health’s 12 hospitals remain a key focal point of the system, the roughly 240 other sites of service and number of providers directly employed by Baptist Health are a significant part of the system’s business with potential for growth over many areas heading into the next five years.
In a departure from the way past strategic plans were developed internally, Baptist Health partnered with Chartis, one of the nation’s leading health care advisory firms, to provide an outside perspective on forming the plan.
Chartis interviewed many Baptist Health internal stakeholders and involved Baptist Health Board of Trustees members in developing the plan. External stakeholders including influential people with other health systems and payers were interviewed to get another point of view on ways Baptist Health can meet its mission of providing care in our community.
Baptist Health will be the most trusted and innovative health care system in Arkansas.
In conjunction with the new strategic plan, Baptist Health has better defined its vision statement by taking three key words – trusted, innovative, and system – to better define where the system wants to go.
“Baptist Health will be the most trusted and innovative health care system in Arkansas.”
Trusted – Building and maintaining confidence among patients, caregivers, and payers by leading with clinical experience, improving patient engagement, supporting caregivers, and collaborating with health plans and employers.
Innovative – Advancing health and health care by expanding the ambulatory presence preparing for a sicker patient population at the central campuses, innovating care models, and elevating community health.
System – Advancing health and health care by expanding geographical reach, diversifying the range of services offered, promoting strategic and operational agreement, and developing scalable operational models.
Baptist Health’s enduring strategic priorities – covering operational effectiveness, strategic growth, access, population health, workforce development, and partnerships and community – have been in effect in the last two strategic plans and remain as critical parts of Baptist Health Vision 2029.
These strategic priorities are areas Baptist Health is constantly working on and building upon that remain a focus in everything the system does. The pages that follow in this annual report cover a lot of work that has been done in the past year around all six of the strategic priorities.
New for the 2029 plan are three strategic imperatives that Baptist Health will be acting on with a specific urgency that goes beyond the day-in and day-out goals of the strategic priorities.
Baptist Health will focus on many of its well-established core services such as cardiovascular, orthopedic, women’s and children’s, and behavioral health, for a few examples, by investing in the way those services are managed and operated.
As one example, a system service-line manager may be hired for services that do not already have one so that there will be one leadership position focused solely on that service and at a system perspective rather than falling under hospital presidents for each facility. This will help ensure consistency in areas such as investing in new technology, marketing, and strategic growth.
Arkansas Health Group is the third-largest entity within Baptist Health from a revenue perspective. While Baptist Health was predominantly considered a hospital company during its first 100 years of operation, going into the future, its role as a provider company will certainly expand.
Strengthening operations to continue to grow AHG and the provider platform in a proactive manner rather than a reactive manner will be important in meeting system objectives.
Marrying patient needs with opportunities in regional hospitals will optimize use of Baptist Health facilities and take advantage of capacity in regional facilities.
Expanding the purview of the Baptist Health command center will play a key role in placing the right patient in the right location. This approach will enable patients to return to their home hospital where there are empty beds rather than staying in a metro hospital while in a med-surg unit waiting to go home.
Discerning what the community needs in a regional hospital and what Baptist Health has the capability of providing will help increase volume and better utilize assets to increase financial performance.
One of Baptist Health’s biggest successes in improving the patient experience in 2024 came from an initiative to improve patient throughput from the emergency room to a hospital bed.
The results of the initiative have improved the entire throughput process all the way to discharge and increased the number of patients who were more satisfied with their overall experience at a Baptist Health hospital.
Coming out of the pandemic, Baptist Health was finding that on a daily basis patients were on hold in the ER waiting for inpatient beds to open up as hospital patients were logjammed in the discharge process.
In short, there was a pent-up demand for Baptist Health services that was not being met because of patient throughput, and that’s where the case for change began.
Baptist Health realized it had to do better in discharging patients on time in order to admit the patients arriving through the ER in a timely manner. There are about 20 steps that have to happen before a patient is discharged, and making that patient bed available on time is a challenge with many moving parts that must work together and know where the patient is in the continuum of care.
There were more patients than hospitals could handle and a need to be more efficient and more predictable to solve the problem.
Enter Cody Walker, president of BHMCNorth Little Rock, who began a multiyear project in process accountability in 2024 to drive improvement throughout the system’s hospitals.
The first step was to address consistency at every hospital. Conveying the message to a variety of hospital executive teams who had their own isolated processes for improvement put everyone on the same page to realize this was a global problem within Baptist Health that needed a unified solution.
Culture can’t be changed without first promoting awareness, and once all the hospital teams knew the game plan they could begin to row in the same direction to collectively change the patient throughput culture.
The next step was putting that game plan into practice every day, every hour, in every hospital. The systemwide daily huddles were utilized to broadly communicate the steps that put the plan in motion, and keeping a scoreboard drove accountability and helped everyone see where they were in achieving the goal.
The weekly and monthly scorecards showed hospital staff in a very real way that when they performed a certain action that the results followed. Managers could use the scorecard data to say to frontline staff, “What we did last week is really working. Let’s keep it up and do more.”
It took a lot of effort for the initiative to make an impact, but once everyone bought in and started putting the plans into action, the momentum started rolling on its own.
Consider these results:
• ER boarding (patients waiting for beds) is down 60% from when the project started
• Ambulance diversion because ERs are full is down 20%
• Discharge processing time of getting patients home within a reasonable hour is performing at an all-time best
These stats add up to happier patients because they are being given clear expectations up front that are being met more reliably and more predictably — which leads to a good patient experience and likely a long-term partnership with Baptist Health as their health care provider.
The throughput improvement is also leading to a better staff experience. When staff members clearly know the goal and where they stand in reaching that goal, it fosters more engagement. And happier customers can equal happier job satisfaction with fewer service recoveries.
A level of transparency in discharge in which all teams — nurses, doctors, environmental services, lab, and discharge lounge, among others — has enabled Baptist Health to not only be more consistent in providing a near exact discharge time on any given day but also more reliable in predicting room availability days ahead of time.
This process and culture initiative in improving the patient experience will continue in 2025 delivering more satisfied customers loyal to seeking care at Baptist Health.
Customer experience is a top priority at Baptist Health, and a new resource for all employees that was created in mid-2024 provides a one-stop toolkit with guidelines on how to deliver the best customer experience possible to all who come to Baptist Health for the comprehensive services the system provides.
In the Customer Experience Toolkit — an online resource that can also be downloaded and printed as a 35-page guide — employees can find interactive training and reference materials designed to help better improve the customer experience at all Baptist Health facilities and points of access.
Regardless of job function, all employees at Baptist Health play a part in the customer experience and are benefitting from regular training on how to better care for customers, their families, and others.
The purpose of developing this resource is to provide the on-demand tools necessary to understand the importance of customer experience and learn the skills needed to facilitate positive interactions with customers, ultimately fulfilling our mission of providing quality patient-centered services.
The Baptist Health customer experience is the aggregation of key principles, tools, and priorities that put the customer first. This not only increases customer satisfaction but also alleviates day-to-day staff struggles by stopping issues before they start.
Every staff member is striving to embody the principles, tools, and priorities of customer-centered care.
At Baptist Health, this means that employees make frequent contact with customers, search for ways to improve their experience, communicate clearly, and escalate issues as needed.
A customer’s experience is the perception of the many interactions with employees and physicians that each customer will have during the duration of their stay.
The culture of an organization is what shapes the customer’s perception of their stay. If an organization prioritizes customer safety, swift call-light responses, and positive encounters, a customer is very likely to be pleased with the overall experience.
In 2024, Baptist Health introduced a new program to make it easy for all employees across the system to make suggestions or offer innovative ideas to help improve their work unit and the health care system as a whole.
The online process to make a suggestion gives employees a platform to describe the improvement, what issue it solves, and where the idea came from.
The idea can be something small that makes an improvement in the employee’s department or even something that is a suggestion for Baptist Health as a whole.
Each hospital facility has a leader dedicated to reviewing the ideas that are submitted and implementing them where possible.
Having a conversation about why the decisions are reached is important to encouraging new ideas throughout the Baptist Health system and helping implement as many of them as possible.
This initiative is in response to employee feedback from past employee surveys. One of the most popular suggestions to improving the workplace has been to offer more ways for employees to voice their ideas, suggestions, opinions, and concerns.
The “Your Best Ideas” program provides every employee with the opportunity to offer their suggestions to create the best workplace and deliver the best care possible.
With this line of communication, Baptist Health can continually embrace and utilize the best ideas of employees to create the best work environment possible for everyone.
Leapfrog uses evidence-based research to establish best patient safety practices for health care organizations such as Baptist Health. The Leapfrog Hospital Safety Grade uses up to 30 national performance measures from the Centers for Medicare & Medicaid Services (CMS), the Leapfrog Hospital Survey, and information from other supplemental data sources. Taken together, those performance measures produce a single letter grade representing a hospital’s overall performance in keeping patients safe from preventable harm and medical errors. In 2024, Baptist Health marked a number of positive steps toward improving hospital letter grades across the system, with the anticipation of seeing results in spring 2025. These efforts included:
• Peri-Op and Critical Care consortiums sponsoring process improvement projects to reduce SSI colon surgery and MRSA.
• Creating a fall reduction program to improve patient safety by reducing in-hospital falls.
• Conducting the Safety of Culture Survey, which is a validated tool that surveys providers and staff to assess the extent to which their organizational culture supports patient safety and safe practices. Research has shown that significant relationships exist between patient safety culture scores and important health care delivery measures and outcomes.
• Yearly CPOE testing designed by medication safety experts and researchers to test the ability of inpatient CPOE systems to alert licensed prescribers to frequent serious medication errors known to cause harm to patients. In addition, the tool was designed to help hospitals improve on their use of clinical decision support to reduce adverse drug events and improve medication safety.
• Successfully completing the testing with a “Full Demonstration of National Safety Standard for Decision Support for Computerized Physician Order Entry (CPOE).” Conducting the tests with a multidisciplinary team (which included providers, Pharmacy, Admissions, Lab, Nursing, and Epic (IT) in all five participating hospitals.
• Physician-led interdisciplinary team meetings weekly or biweekly to review all potential cases identified with a patient safety indicator (PSI).
• Initiating a Multidisciplinary System Hand Hygiene Team to reduce hospital-acquired infections and improve patient outcomes.
Baptist Health first added virtual care 20 years ago, and the latest advancement launched in 2024 was an innovative virtual tool that helps nurses at the bedside by decreasing the burden of time-consuming workflows so they can focus more on what matters most — the patients.
Using devices from the Caregility telehealth platform, which was first introduced at Baptist Heatlh three years ago under the BH3C name, Baptist Health added new tools that reduce pressure on bedside staff by redistributing tasks to a virtual nurse and increasing the eyes and ears able to focus on patients.
As part of this expansion in 2024, Baptist Health uses Caregility’s new telehealth devices and Caregility Cloud virtual care platform in more than 500 patient rooms.
The Caregility Cloud allows health systems to easily centralize and scale programs such as virtual nursing, virtual patient observation, virtual rounding, and virtual consultations in inpatient settings, which can improve staffing flexibility and workflow efficiency making it easier to engage remote specialists and interpreters to support patient access and health equity.
Since partnering on virtual care services with Caregility in 2021, telehealth session volume for Baptist Health has increased from roughly 1,000 virtual visits per quarter to more than 20,000.
Baptist Health’s clinics were honored by NRC Health with the 2024 Excellence in Patient Experience Award recognizing the top-performing hospitals and health systems in the nation for their excellence in delivering outstanding patient experiences across the continuum of care.
Recipients join an elite group of winners that have demonstrated an exceptional commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Baptist Health’s clinics were selected for this first place ranking in the Medical Group category. Winners are annually selected based on receipt of exceptional real-time patient feedback Net Promoter Score (NPS) scores.
The outstanding dedication Baptist Health’s clinics have shown in understanding patient needs and elevating their experience reflects NRC Health’s mission to infuse human compassion into health care.
Eight Baptist Health hospitals across the state earned American Heart Association Get with the Guidelines Stroke, Heart Failure and Coronary Artery Disease Quality Achievement Awards in 2024 for ensuring their patients receive the most appropriate and timely treatment in the event of a heart attack, heart failure, or stroke.
• BHMC-Little Rock — Stroke Award Gold Plus, Target Stroke Honor Roll, Target Type 2 Diabetes
• BHMC-North Little Rock — Stroke Award Silver Plus, Target Type 2 Diabetes Honor Roll
• BH-Fort Smith — Heart Failure Award Gold Plus, Target HF Honor Roll, Target Type 2 Diabetes Honor Roll, Stroke Award Gold Plus, Target Stroke Honor Roll Elite, Target Type 2 Diabetes Honor Roll
• BH-Van Buren — Coronary Artery Disease, Silver Referring Plus
• BHMC-Stuttgart — Coronary Artery Disease, Rural Acute Coronary Syndrome Bronze, Rural Acute Coronary Syndrome Silver
• BHMC-Heber Springs — Coronary Artery Disease, Rural Acute Coronary Syndrome Bronze, Rural ST Elevation Myocardial Infarction Bronze
• BHMC-Hot Spring County — Coronary Artery Disease-Rural Acute Coronary Syndrome Bronze, Rural Acute Coronary Syndrome Silver, Rural ST Elevation Myocardial Infarction Bronze, Stroke Rural Bronze
• BHMC-Arkadelphia — Coronary Artery DiseaseRural Acute Coronary Syndrome Silver, Stroke Silver Plus
Get With The Guidelines is a proven inhospital approach to improving patient outcomes across cardiovascular and stroke focus areas. Each GWTG program promotes consistent adherence to the latest research-driven guidelines and measurement while providing data and information to professionals for continual improvement in patient care.
Targeting initiatives and innovation to drive growth in services that support better access and population health efforts.
IN THIS SECTION: Oncology Services
Conway Growth
New Providers List For 2024 Women’s Brand Campaign Wins National Awards
UAMS Baptist Health Cancer Clinic
Located on the campus of Baptist Health Medical Center-Little Rock
UAMS Baptist Health Cancer Centers offer every possible piece of a patient’s cancer treatment plan, all so they can rely on the strongest forces in health care for every step of their cancer journey.
This year, the centers have seen an overall increase in clinic visits and infusion volume as they continue to establish themselves in the communities they serve. Chemotherapy patient volume hit its highest number of 76 in September 2024.
These advancements reflect the commitment of Baptist Health’s partnership with UAMS to improve cancer care through innovative programs and patient-centered initiatives. As they continue to evolve, the focus remains on delivering top-quality care and ensuring patients receive the best possible treatment and outcomes.
In January 2024, Baptist Health launched a multidisciplinary gastrointestinal tumor board aimed at fostering collaboration among specialists and enhancing the quality of patient care. This initiative has brought together experts from various disciplines to discuss complex cases and develop comprehensive treatment plans tailored to individual patient needs.
UAMS Baptist Health Cancer Centers are also now participants in the HLA Today program, which allows them to type leukemia and lymphoma patients ahead of their appointments at transplant centers.
By expediting the treatment planning process, the cancer partnership can significantly reduce waiting times and improve the overall customer experience.
Lastly, recognizing the importance of accessible health care, Baptist Health applied for and received a transportation grant from the American Cancer Society. This grant provides patients with gas cards, which have been especially beneficial for those traveling long distances for treatment. The feedback from patients has been overwhelmingly positive, with many expressing gratitude for this crucial support in their cancer journey.
Looking ahead to 2025, Baptist Health and UAMS expects to launch several clinical trials – all in an effort to offer the most advanced treatment for patients. The partnership also expects continued growth in the thoracic cancer patients and head and neck cancer patients with new providers on Baptist Health’s Little Rock campus.
The integration of the five thoracic surgery providers into the space at UAMS Baptist Health Cancer Clinic-Little Rock is one the biggest achievements for oncology in 2024.
The clinic space welcomed these UAMS thoracic surgery providers to provide continuity of care between medical oncology and thoracic surgery patients. The multispecialty clinic can now offer same day appointments for patients being seen by both specialties.
In 2024, Baptist Health Medical Center-Little Rock established a relationship with UAMS ENT providers. The new head and neck oncology providers will be on the campus having clinics and performing surgeries as well as collaborating with the medical oncologist for further care.
Baptist Health launched a new campaign over the summer to show that it is the best option for helping patients through this time of uncertainty by meeting their needs with trusted and competent care as they face deeply personal and emotionally charged battles against health issues.
One aspect of the campaign specifically aims to help Arkansans recognize and gain confidence in UAMS Baptist Health Cancer Clinic-Little Rock as the trusted answer to cancer care in the area because it treats the whole person, not just the cancer.
Oncology spots have “Healing” as a central theme with patients ringing the victory bell.
Baptist Health’s strategic growth plan has played a pivotal role in the development of Conway operations over the past year. Designed with the primary goal of achieving break-even as a still relatively new hospital in a growing market, this plan also aimed to expand services and capabilities to better serve the community.
The most significant achievement this year has been a remarkable increase of more than 10% in inpatient admissions. This accomplishment reflects the collective efforts and dedication of the entire team at Baptist Health Medical Center-Conway. Their hard work and commitment have made this growth possible, setting a strong foundation for future growth and service to residents of Faulkner County and beyond.
Several strategic actions were undertaken this year to increase and sustain inpatient rehabilitation unit admissions at BHMC-Conway such as hiring a liaison, which led to an increase in average monthly census from 22 to 29.
Key data reporting became a daily practice in safety huddles, along with monthly meetings involving key stakeholders. Efforts to address denial barriers, including response time and insurance cut-off times, were made. This year also saw improvements in intake forms and therapy documentation, aided by Epic.
Marketing efforts for rehabilitation targeted area primary care providers, prosthetic companies, and skilled nursing facilities. Community outreach included participation in health fairs, social media posts, and enhanced signage and banners for visibility.
The BHMC-Conway Emergency Department underwent significant process redesigns to improve efficiency. Key initiatives included a more streamlined process to expedite patient triage by nurses and midlevel providers as well as the introduction of a “results waiting area” to initiate testing and treatment proactively when ED rooms are unavailable.
A new admission/discharge lounge has also enhanced overall department efficiency and the customer experience.
This year marked considerable advancements in the women’s health service line, including the implementation of 3D mammography that enhances diagnostic capabilities.
Multiple studies have shown that 3D mammograms find more cancers than traditional 2D mammography. A 3D mammogram is able to provide hidden details in dense tissue that a basic 2D mammogram might miss.A 3D mammogram is almost identical to a conventional 2D exam. The positioning is the same, and it only takes a few seconds longer.
Baptist Health Women’s Clinic-Conway also welcomed a new physician to further strengthen obstetrics and gynecology.
By the end of 2024, BHMC-Conway set its sights on launching an obstetrics hospitalist program, demonstrating the hospital’s commitment to comprehensive women’s health care.
Efforts to recruit and establish more primary care providers have also been fruitful.
In 2024, BHMC-Conway emphasized the use and outcomes of the da Vinci robot, alongside a paid marketing campaign.
Baptist Health Gastroenterology Clinic-Conway also continued to reach more patients through the clinical support of APRNs. The satellite clinic offers treatment plans and testing for improving overall digestive health.
Inpatient coverage by Baptist Health’s Little Rock gastroenterology group began in October 2024, allowing BHMCConway to keep patients close to home instead of transferring to another facility.
The implementation of teleneurology services has enabled patients to receive neurology care remotely, allowing them to stay closer to home. Continuous electroencephalogram monitoring is also now available at the Conway hospital.
Through October, there were 47 new health care providers who had joined the Baptist Health system since the start of 2024, a number that has exceeded 2023’s total by three!
That number includes 34 physicians, 10 advanced practice registered nurses (APRNs), and three physician assistants (PAs).
Locations that welcomed these new providers included:
Arkansas Cardiology-North Little Rock
Arkansas Cardiology-Little Rock
BH Adult Medicine Specialists-Fort Smith
BH Behavioral Health Clinic-North Little Rock
BH Behavioral Services Clinic-Little Rock
BH Cardiothoracic and Vascular Surgery Center-Fort Smith
BH Comprehensive Women’s Clinic-North Little Rock
BH-Fort Smith
BH Gastroenterology Clinic-Fort Smith
BH Gastroenterology Clinic-Little Rock
BH GME Clinic-North Little Rock
BH GME Psychiatric Clinic-North Little Rock
BH Heart Failure/Transplant Clinic-Little Rock
BHMC-Arkadelphia
BHMC-Conway
BHMC-Drew County
BHMC-North Little Rock
BH Neurosurgery Arkansas-Little Rock
BH Neurosurgery Arkansas-North Little Rock
BH Memory Clinic-North Little Rock
BH Neurology Clinic-North Little Rock
BH Orthopedic Clinic-Little Rock
BH Ouachita Valley Clinic
BH Pregnancy Clinic-Little Rock
BH Sleep Clinic-Little Rock
BH Specialty Clinic-Arkadelphia
BHMC-Stuttgart Campus Clinic
BH Women’s Clinic-Conway
BH Women’s Clinic-Fort Smith
Benton Family Clinic
BH Family Clinic-Bryant
BH Family Clinic-Salem Road
BH Family Clinic-Greers Ferry
BH Family Clinic-Heber Springs
BH Family Clinic-Lakewood
BH Family Clinic-Massard
Attracting, retaining, and developing the next generation of caregivers, physicians, and leaders reflective of the diversity of the community we serve.
GME Residents Staying in Arkansas
Great Place To Work Designation
Newsweek Most Admired Workplaces
Baptist Health College Little Rock Update
Reach For The Stars Scholarships
Gen Z In The Workforce
Metro Tech Partnership
Baptist Health College Little Rock and the Little Rock School District announced a partnership in October to expand student career opportunities and grow the health care workforce through an LPN program at the Metropolitan Career Technical Center.
This program allows students from six area high schools to earn health care certifications, gain hands-on clinical experience, and graduate workforce-ready.
The demand for skilled workers in health care has never been higher, and this partnership exemplifies how education and industry can come together to address that need.
Baptist Health is honored to continue its collaboration with LRSD, offering students not just credentials but a strong foundation to build future careers in health care.
Metropolitan Career Technical Center was awarded a $192,158 grant from the Office of Skills Development, a division of the Arkansas Department of Commerce, which pays the fees for participating students to attend the LPN program at no cost.
“This partnership is a game-changer. Our students now have the chance to earn a diploma, a college degree, and an LPN license — all before they even turn 18,” said Shameka Montgomery, director of career and technical education for LRSD.
“We thank Baptist Health for their dedication and the many individuals from both organizations who worked tirelessly over the past two years to make this vision a reality. Programs like this make it possible for students to explore their futures without financial burden,” she said.
Aiming to grow the pool of physicians in Arkansas in the midst of a growing national shortage, Baptist Health and UAMS began collaborating in 2019 to open the Graduate Medical Education physician residency program housed on the BHMC-North Little Rock campus.
By working together, Baptist Health and UAMS are impacting the number of residency opportunities in Arkansas and helping the state better compete with other states for new physicians.
Studies show that physicians are more likely to practice close to where they did their residencies — 75% stay within 75 miles of where they trained.
In the academic year concluding in 2024, there were 25 physician residents who celebrated their graduation from the GME program — 11 from the family medicine program, 12 from the internal medicine program, and two from the psychiatry program.
From this group of graduates, nine physicians have decided to stay in Arkansas, and three have joined Baptist Health.
Additionally, 12 physician residents completed the transitional year program and have now gone on to a second specialty residency program, including one who was accepted into the GME psychiatry program.
So far since this GME program welcomed its first class five years ago, 35 physician residents have graduated from the family medicine program, 36 physician residents have graduated from the internal medicine program, and the two physician residents who graduated from psychiatry were the first since that program was added.
In the transition year program, 35 physician residents have completed training to move on to a second specialty program.
In total, 38 physician residents (52%) have remained in Arkansas following graduation from the GME program, and 14 physician residents (19%) stayed with Baptist Health after graduation!
• In September of 2024, Baptist Health opened a new family medicine clinic in Rose City where residents will have the opportunity to work with a population experiencing disparities in health care quality and access. The primary care provider at this clinic is a 2024 graduate of family medicine GME program, which is helping to bring quality care to the area and teaching future providers the importance of access and the difference quality health care can make in a community.
• In October of 2024, Baptist Health opened the comprehensive women’s clinic that sees women in the community regardless of insurance coverage, for primary care, OB/GYN, and high risk breast. GME residents will be able to rotate here for these services as well. The GME program is beginning work on an FM/OB fellowship through this clinic that would allow a family medicine graduate resident to spend a year training more extensively in OB/
GYN with the hope that as they take jobs throughout the state in areas with limited access to these services, they are even more equipped to meet that need. With the national OB shortage, this type of training can serve as a means to ensure mothers throughout the state have more access to medical professionals trained in OB.
• In January of 2024, Baptist Health opened an outpatient palliative care clinic that allows residents to not only learn palliative and hospice care at BHMC-NLR, but a unique way to continue to care for these patients who have needs that continue beyond a hospital stay.
• A group of GME psychiatry residents were granted an ACGME Back to Bedside grant for their “Minds Matter: Briefing Patients About the Psychiatry Consultation-Liaison Team to Reduce Resistance” project. More than 100 teams submitted projects for this grant, and the GME team was one of 30 to be selected.
Baptist Health has always had a driven focus on trying to foster an environment across the system that is healthy for all employees.
Baptist Health wants employees to feel like they truly belong and enjoy being part of an organization that makes meaningful contributions to people’s lives, whether that is in a direct care or a support role.
We’ve known Baptist Health is a great place to work for many years — and in 2024 that designation became official.
After conducting a systemwide survey from the national Great Place To Work organization, which specializes in workplace culture and engagement, Baptist Health reached a score to become formally certified as an awesome place for employees.
The designation shows that Baptist Health’s efforts to create an environment where employees feel like they truly belong and find that their work is meaningful — that it is “more than just a job” — have been successful.
To be a great workplace is to have an environment defined by trust, pride, and camaraderie for all. It has to be a place where employees trust the people they work for, have pride in the work they do, and enjoy the people they work with.
Probably the most important quality, though, is that this experience is consistent — it applies to every employee, no matter who they are, what they do, or where they work.
This starts with leaders who are able to craft Baptist Health’s values and set standards for all. These dictate the shared work experience that is felt by all employees.
Creating a great place to work for employees directly translates to a better place for patients to receive care. A strong work culture drives a strong work performance.
Some key highlights from the survey:
• Outstanding Favorability Score — Baptist Health achieved an average favorability score of 70%, which is significantly higher than the 57% average of the other 10,000 companies that have conducted surveys.
• Employee Satisfaction — An impressive 74% of employees said on the survey that Baptist Health is a Great Place to Work.
• Official Certification — Thanks to the high survey scores, Baptist Health was officially certified as a Great Place to Work, surpassing the required threshold of 65%.
Baptist Health was recognized in October as one of “America’s Most Admired Workplaces 2025” by Newsweek and Plant-A Insights Group.
Baptist Health was just one of five Arkansas-based companies named to this list, which is based on a survey of more than 250,000 U.S. employees and more than 1.5 million collected company reviews.
“We don’t strive to win awards, but when we do, it’s another reminder that the environment we create for our employees is seen positively and is well-loved,” said Cathy Dickinson, chief human resources officer at Baptist Health.
The Newsweek list highlights companies that employees respect and job searchers want to work for. From fostering innovation and professional growth to championing work-life balance, these organizations set the standard for what it means to be an admired employer.
Baptist Health maintains a number of benefits to help parents and families, including on-site child care, tuition assistance, loan forgiveness, an employee credit union, an employee food pantry, and an abundance of company-provided benefits and discounts.
We don’t strive to win awards, but when we do, it’s another reminder that the environment we create for our employees is seen positively and is well-loved
Developing the next generation of caregivers for Arkansas is an important priority at Baptist Health –– and Baptist Health College Little Rock plays one of the most important roles in the state in accomplishing that goal year after year.
In 2024, Baptist Health College Little Rock sent 165 new health care professionals into the workforce to care for the health care needs of Baptist Health patients and Arkansas communities. Typically, about 50 percent of new graduates from BH College Little Rock find jobs within the Baptist Health system each year, and the other half will go on to other important roles elsewhere in health care. Overall, about 90 percent of graduates generally remain in the health care workforce in central Arkansas.
The students who walked across the stage during the commencement ceremony to celebrate their achievement and entrance into their new health care professions included:
• 47 from the School of Nursing (established in 1921)
• 50 from the School of Practical Nursing (established in 1964)
• 14 from the School of Occupational Therapy Assistant (established in 2005)
• 12 from the School of Radiography (established in 1953)
• 11 from the School of Surgical Technology (established in 1999)
• 11 from the School of Patient Care Technician (established in 2022)
• 8 from the School of Medical Laboratory Science (established in 1965)
• 6 from the School of Nuclear Medicine Technology (established in 1979)
• 6 from the School of Sleep Technology (established in 2008)
Thanks to all the outstanding faculty members and the entire team at Baptist Health College Little Rock who continue to provide top instruction and dedication to students, Baptist Health continues to make a giant impact in the state’s health care by annually producing a large portion of the state’s professionals who serve the health needs of Arkansans even beyond the walls of Baptist Health facilities.
Baptist Health College typically serves about 550 students each semester in its nine programs of study.
The number of health care professionals the college graduates each year has been critical to maintaining quality health care in Arkansas going all the way back to 1921 when it graduated its first class of five nurses.
A new tradition was established in 2024 as Baptist Health College Little Rock instated its first Clinical Coat Ceremony for freshmen traditional nursing students.
This new tradition was established to commemorate their beginning steps in the nursing profession. Students were honored at a ceremony in August as they were donned their clinical coats.
BHCLR places immense value on students and their educational experience. The Clinical Coat Ceremony affirms the school’s commitment to producing leaders in health care.
Baptist Health College Little Rock programs in patient care technician, practical nursing, traditional nursing, medical laboratory science, radiography, and surgical technology got great news in 2024 when the programs were granted eligibility for the Arkansas Future Grant.
Receiving eligibility opens the door for students to use this grant to fully pay for their education at Baptist Health College Little Rock.
Receiving eligibility for this grant continues to support Arkansas in ending the shortage of health care workers and helps students pursue life-changing careers without some financial barriers.
The Arkansas Future Grant is the newest state grant with efforts to affordably increase the education and skills of the workforce. The grant applies to students enrolled in science, technology, engineering, math, or regional high-demand areas of study. It covers tuition and fees for qualifying certificate and associate degree programs.
As students start their clinical rotations, this ceremony displays the journey ahead of them in school. Held at the beginning of a student’s nursing career, the program honors the hard work, dedication and sacrifices they will make over the next 18 months.
Students received an embroidered gray scrub coat with the School of Nursing patch to wear while in the clinical portion of their studies.
Baptist Health Foundation provided financial support to ensure BHCLR nursing students could have this opportunity to celebrate their educational journey.
Since the Reach for the Stars scholarship program’s inception twoand-half-years ago, a grand total of 79 Baptist Health employees have now been given life-changing fulltuition scholarships to obtain their RN and BSN degrees –– and more will be added to that number before the 2024 calendar flips to 2025.
The amount of funding received through the Baptist Health Foundation for these 79 Reach for the Stars scholarship recipients is now up to a total of $1.7 million to make the health care career dreams of Baptist Health employees come true!
Additionally, as of late 2024, 20 of these 79 employees have already graduated with their RN degree and are now part of the nursing workforce.
The employees who have been awarded a scholarship includes 43 from BHMC-Little Rock, 14 from BHMC-North Little Rock, 14 from BH-Fort Smith, three from BHMCConway, three from BHRI, one from BHMC-Arkadelphia, and one from the Parkway Health Center.
The scholarship provides these employees with a full ride that covers 100 percent of eligible costs including tuition, educational materials, uniforms, and other applicable expenses.
Additionally, all scholarship recipients qualify to receive full tuition and supplies if they enroll in a BSN program within six months of obtaining their RN degree.
Baptist Health is the only health care organization in Arkansas to partner with the Reach for the Stars program to provide employees with this amazing opportunity to further their careers.
“This scholarship is a powerful acknowledgment of my hard work and dedication to the nursing profession. It validates my efforts and motivates me to continue striving for excellence. Knowing that there are people and the organization here at Baptist Health who believe in my potential is incredibly encouraging and inspires me to keep pushing forward.”
— Shereen Hassan (Patient Care Tech II)
“This scholarship is a true blessing. It will allow me to pursue the career of my dreams without the financial burden. Baptist Health as a whole has taught me a lot. I have grown as a person, a co-worker, and in my education. This opportunity is amazing. I can’t wait to become a registered nurse and continue to impact as many lives as I can. I am thankful for Baptist Health and the Reach for the Stars nursing scholarship.” — Mallorie Bradshaw (Patient Care Tech)
“As a first-generation college student in my family, this scholarship will allow me to go through nursing school with less stress of worrying how I will be able to pay for it. In other words, this is the chance of a lifetime that will allow me to better form my future and future generations. During my time as a student nurse, I will be more focused on my academics and will not have the stress of having to pay my way through nursing school. This scholarship will give me the opportunity to shine a light on how working at Baptist Health has supported me throughout my life and career. I’m overjoyed and thankful that I was able to be awarded this scholarship and want to thank all the administration that saw my effort in wanting to become something that’s bigger than myself.” — Shanell Matthews (Patient Care Tech)
“Receiving the news that I was chosen for this scholarship was life-changing for me. Being a young adult in today’s ever-changing society can be tremendously difficult. Whether it be financially, mentally, or spiritually. This scholarship impacts me financially and mentally because I am a single woman working full time to pay bills all while trying to attain new educational goals. I applied for nursing school not knowing where the money was going to come from to attend, but I had faith that it would be taken care of. I found out about this scholarship opportunity while working here at Baptist Health and decided to take a leap and apply. I have never been the lucky one to win money or raffle drawings, so my confidence wasn’t very high when completing the application. However, I have since been proven wrong by receiving the opportunity of a lifetime.” — LaCori Brent (Patient Care Tech)
“This scholarship is indeed a life-altering gift. Being awarded this scholarship will bring me financial security and fill a spiritual void within me. I have tried for years to go to school to help take care of the ill and injured. At one time I got accepted into school, started, and then had to stop because I did not have the funds to continue. With the Reach for the Stars nursing scholarship, I will be able to complete school and graduate debt free. Not having to worry about paying for tuition and books will allow me to focus on my studies and learn to be the best nurse I can be. With the Reach for the Stars nursing scholarship, I am on a path to not just survive day-to-day but thrive. I will have a career that fills me with joy and a sense of accomplishment because I will be making a difference in the lives of others. There are no words to describe being able to fulfill my calling in life.”
—Trakia Knowles (Call Center Associate)
Gen Z Employees Reveal That Meaningful Relationships With Co-Workers, Sense of Equity, and Honest Communication Are Their Primary Drivers
Generation Z employees, typically considered as those between ages 18 to 26, are the future of Baptist Health. They are young, eager, and ready to start working and take on life headfirst.
Baptist Health took the time in 2024 to find out more about the fastest-growing generation of employees at Baptist Health in order to get feedback about their employee experience.
There are many preconceptions about this group, as with any generation of people. Gen Z employees
are described as being unapologetically authentic, determined, compassionate, emotionally intelligent, and very comfortable using technology.
They are the very first generation to be considered “digital natives,” having grown up with social technology readily available to them their whole lives. They are considered by other generations to be purposeful and driven by accountability but are also considered by some to be unreliable and willing to leave a job at “the drop of a hat.”
As the fastest growing group employed by Baptist Health, understanding the similarities and differences about this new generation is vital to the enhancement of their work experience and the services Baptist Health provides.
While conducting the focus groups, Baptist Health found that the majority of Gen Z employees primarily care about three main things –– having meaningful relationships with their co-workers, a sense of equity or justice, and direct and honest communication.
Gen Z employees are very ambitious. They work hard and care hard about their job. Gen Z employees find great purpose in their work at Baptist Health, no matter the role, and the familial culture we have. The importance of meaningful relationships with co-workers
general sense of equity in the workplace. They are there to support and be supportive of everyone and are very sensitive to instances where leaders aren’t. When their co-workers are mistreated, Gen Z takes notice, and this mistreatment of others changes their own work experience.
was brought up in every single focus group conducted.
That’s why Baptist Health held focus groups aimed at listening and simply learning about the Gen Z outlook.
While they do care greatly about their job, they are incredibly sensitive to employee treatment and
Many focus group participants agreed that not having decent treatment of their co-workers can affect the way they view Baptist Health as a whole and their willingness to stay long-term. With the most frequently cited response being about teamwork and community, the Gen Z standard says when a company gets its culture right, it doesn’t just fill positions –– it fulfills people.
It seems that Baptist Health has done just that for them so far.
It is a sense of equity that acts as the dominant metric for the burgeoning Gen Z employees and how they sense the Baptist Health culture.
When we asked focus group attendees if they would take a pay cut to have a more flexible work schedule, the majority said they would. Gen Zers want their managers to understand that they care about their job and want to succeed. They also value their personal time and life outside of work. No matter how successful they are, Gen Zers work to live, they do not live to work.
Growing up, Gen Z’s primary mode of communication and navigating the social world was using a screen, a device, a computer. Ask a question, get an answer. In this age of constant feedback and interactivity, of technology as a resource, Gen Z has become accustomed to having direct, honest conversations and being able to seek answers when questions or uncertainties are raised.
During the focus groups, the topic of effective communication within the workplace
was repetitively brought up. The focus group participants discussed how important it was to them to be up to date on department and systemwide changes and to have the ability to be comfortable enough to voice their thoughts and opinions to management.
Perhaps more importantly, Gen Z also greatly cherishes verbal recognition and affirmation when they have done a good job. While having a tangible award is always appreciated, a simple “Good job!” can be incredibly meaningful, more than most might think, and constructive criticism/ feedback is a necessity.
In 2025, Baptist Health will continue conducting focus groups and providing the space to hear their thoughts and opinions so that they may contribute to our guidance. Baptist Health values this latest generation joining the workforce and all they can bring.
Gen Z is growing in the workforce — and they will help Baptist Health keep growing, too.
Percentages by generation in the Baptist Health Workforce
This generation has almost entirely retired.
This generation is the largest in the US today
By 2025, the proportion of Baby Boomers nationally in the workforce is expected to drop to only 7%.
Generation Xers were almost 36% of the national workforce in 2020.
Known as the "latchkey" generation They lived through 9/11 and remember when Amazon only sold books "iGen" or "Zoomers", the first generation to grow up always having the internet
By 2025, Gen Z is expected to grow to almost 20% of the national workforce.
In 2016, Millennials became the largest generation in the workforce in the United States.
Partnering with community organizations, physicians, health systems, and payers
IN THIS SECTION:
Baptist Health Makes Impact on Maternal Health
Community Outreach Food Rx
Drew County Integration
Charity Care
Arkansas has the highest maternal mortality rate in the country.
An inordinate number of women in Arkansas as compared to national statistics are experiencing complications of birth, and sometimes death, during pregnancy and in the postpartum period after delivery.
These preventable deaths and preterm births are due to several factors, chief among them being access to quality prenatal care for a lower-income population finding it difficult to get the care they need because of ability to pay, transportation, geographic location, and available providers.
To address the maternal health crisis in the state, Baptist Health is committed to not only provide quality clinical care but also to empower and support each woman along the pregnancy journey.
The latest development in Baptist Health’s efforts to improve the state’s maternal care was the opening in October of the Baptist Health Pregnancy Clinic-Little Rock on Kanis Road near the Little Rock hospital campus.
But that was only one piece of a larger puzzle that has been in the works for the past year since the start of Baptist Health’s ARHOME (Arkansas Health and Opportunity for Me) program that is
tasked with focusing on improving the lives of at-risk populations.
The first big component of Baptist Health ARHOME has been the Maternal Infant Health Outreach Worker (MIHOW) program, which connects Arkansas mothers with the support, resources, and individualized care they need throughout their pregnancy and postpartum journey until the baby’s second birthday.
Baptist Health ARHOME has worked hand in hand with the Baptist Health Community Outreach team, which has been operating two pregnancy wellness centers aimed at lower-income women for decades as well as providing outreach through the Mobile Health Unit, and the system team leading Baptist Health’s strategic initiative to focus on improving women’s and children’s health that produced the maternal navigator program.
These Baptist Health teams focusing on community outreach, maternal and infant home visiting, and OB prenatal care are working together to provide wrap-around support, resources, and individualized clinical care to pregnant moms in Arkansas throughout their pregnancy and postpartum journey.
The Baptist Health Pregnancy Clinic is the first of its kind in the system. Unlike the Community Outreach pregnancy wellness centers, it is staffed with a physician and two APRNs so that it can provide on-site medical services –– and regardless of whether the patient has health insurance or the ability to pay.
“When we were tasked with creating a program to improve maternal health, the question was where to start,” said Kalena Jones, the system director of Baptist Health ARHOME. “As we looked at what other states were doing, the answer we found was to look inward to improve access to quality prenatal care.”
The Baptist Health Pregnancy Clinic will help address the gap in care for pregnant women who have issues accessing care regardless of insurance coverage. It aims to reduce maternal and infant morbidity and mortality rates by creating healthier moms and healthier babies.
Through the Maternal Infant Health Outreach Worker (MIHOW) program, trained community outreach specialists are assigned to mothers in their own neighborhoods, mentoring them about pregnancy, delivery, breastfeeding, positive parenting, nutrition, and more.
Participation in the maternal and infant outreach program is available at no cost to any expectant mother who resides in Pulaski, Saline, or Faulkner counties.
Services provided are tailored to meet the needs of women during their pregnancy journey (prenatal, postpartum, and until the baby’s second birthday) and includes:
• Advocacy and support
• Access to OB clinical staff
• Community resources and referrals
• Access to healthy food and nutrition programs
• Prenatal, postpartum, and parenting education
• Milestone assessments and referrals for toddlers
• Classes such as safe sleep and car seat safety
• Home visiting by trained community health workers
• Peer-to-peer monthly support groups and activities
• Assistance with enrollment in WIC, SNAP, and other support programs
• Other incentives for participation in the program
The ultimate goals for healthy pregnancies include a reduction in preterm births and NICU admissions, reduction in pregnancy-related complications, reduction in elective cesarean section deliveries unless clinically indicated, and an increase in early and consistent prenatal care.
Last year, Baptist Health received approval to contract with the state Department of Human Services to provide ARHOME (Arkansas Health and Opportunity for Me) services for maternal and rural programs. These services focus on improving the lives of three at-risk populations:
• Women with high-risk pregnancies, new mothers, and babies
• Arkansans living in rural communities facing mental health and substance-use disorders
• Young adults who are at greatest risk for poor health outcomes
ARHOME replaced Arkansas Works last year and uses Medicaid funding to buy private health insurance for patients. ARHOME also encourages patients to be an active partner with their health care plan and work together to reach health and well-being goals.
Since Baptist Health kicked off this new department only one year ago, it is already doing big things to serve the underserved as advocates, educators, and health coaches –– no matter the difficulty in reaching those in need.
As Little Rock Mayor Frank Scott said about Baptist Health’s efforts to improve maternal care during the ribbon-cutting ceremony for the pregnancy clinic, “You are doing the good work. You’re doing it in the areas that are seeing health concerns that many times are tied to whether or not they have a job, whether or not they have means.”
“This is about a ministry. You guys are truly getting outside the walls of the hospital and hitting the streets where it matters. The city says thank you,” Scott said.
According to the findings from a U.S Department of Agriculture report in September, Arkansas was once again named the hungriest state in the country with 19 percent of households experiencing low or very low food security at some point during 2023.
Arkansas was one of seven states where “very low” food insecurity levels –– defined as reduced food intake and disrupted eating patterns because of limited money and other resources – were higher than the national average.
Baptist Health’s Community Outreach team has been working to address food insecurity in Arkansas communities for many years, and the largest component of that initiative has been the Food Rx program that first got off the ground in a pilot stage during the early days of the pandemic.
In 2024, Community Outreach put a renewed emphasis on the Food Rx program with support from the Case Coordination and Pastoral Care departments in an effort to reach even more people through hospital campuses, AHG clinics, Baptist Health PACE, and its network of community wellness centers.
As of September, Baptist Health Community Outreach had served more than 4,000 people and distributed more than 70,000 pounds of food.
One reason the Food Rx program is so vital to Baptist Health’s mission is because food insecurity has been identified as a determinant of poorer health outcomes, an increase in chronic conditions, and added health care costs.
While food insecurity is typically associated with lower income, it can affect households with a range of economic backgrounds due to other factors such as older age, disability, and other social conditions.
On any given day, there is a significant number of patients in Baptist Health hospitals and clinics who are in need of food and will return to a problem of food insecurity when they are discharged to their home.
Many of these patients leave Baptist Health armed with instructions and medication as part of their recovery –– but at the same time are not sure where their next meal will come from.
As of September 2024, Baptist Health Community Outreach had served more than 4,000 people and distributed more than 70,000 pounds of food.
One of the major impacts of food insecurity is the profound influence it has on the health of the people who experience it.
Social determinants of health — such as access to healthy foods— play an important role in disease prevention, health status, and health outcomes.
Hospitals and health care providers have a unique opportunity and responsibility to address food insecurity to improve patient and population health.
As health care delivery transformation moves toward a population health model that incentivizes keeping people healthy, hospitals and health systems are recognizing the significance of addressing these social determinants of health.
Research has shown that social and economic factors alone can account for 40 percent of a person’s health status.
As part of the Food Rx program, Baptist Health maintains a food pantry at the site of the system’s Barrow Road Center near the BHMC-Little Rock campus.
The food pantry serves patients at the Little Rock, North Little Rock, Conway, and Fort Smith hospitals as well as AHG clinics, PACE, and visitors at the Baptist Health community wellness centers.
Patients are screened to identify those who are in need of food. These patients will then be eligible to receive a bag of food from the pantry for their return home.
In addition to the three-day supply of food patients will receive from the food pantry, they will also get a resource list of other food pantries and community services that can help them.
Food insecurity can affect households with a range of economic backgrounds, older age, disability, and other social conditions ––and some Baptist Health employees among the 11,000-employee population have not been immune to facing these difficulties.
That’s why the employee food pantry has remained a priority within the Food Rx program. Participants receive a wagon full of groceries and supplies that can include meat, vegetables, bakery items, and household goods.
The drive-thru food pantry allows Baptist Health employees in need of food to pick up these groceries on scheduled dates every other Monday throughout the year at the Baptist Health Barrow Road Center located at 900 John Barrow Road in Little Rock.
All employees in the system who may be experiencing food insecurity are welcome.
The integration of the Drew Memorial Health System into the Baptist Health system as Baptist Health Medical Center-Drew County throughout 2024 has afforded the community an expansive network of care while continuing to provide exceptional and personal care just as Drew Memorial had provided.
Baptist Health began managing its operations in October 2023 and completed acquisition of the Monticello hospital in December 2023.
In the months that followed, BHMC-Drew County implemented a whole new EMR and workflow processes, increased up-front collections, and improved the quantity and quality of care for birthing mothers and their children. It has also launched marketing initiatives via radio spots and billboards in the service area.
Also important to BHMC-Drew County was reintroducing itself to the community – through word of mouth as well as partnerships, sponsorships, and community involvement. It was critical to remind residents that the same faces taking care of them previously were here to stay and continue to provide quality care for them going forward.
This year, the hospital established an employee engagement committee that has been planning events to keep employees engaged in activities throughout the year.
Overall, BHMC-Drew County has adapted to the Baptist Health system well in 2024 – including overwhelming support from all staff, including leadership, managers, and frontline staff.
Leadership was trained through a variety of methods including in-person classes in the beginning and throughout the year with plenty of opportunities through the Franklin Covey staff and team.
While the hospital name changed, the vast resources now available to Baptist Health’s 12th hospital through system support allow it to continually improve patient care for those in Drew County and surrounding areas.
Looking ahead, a major goal for BHMCDrew County is to provide even more quality care opportunities to keep patients closer to home for their health care needs. This will be accomplished by expanding current service lines and increasing speciality care opportunities via the speciality care clinic.
BHMC-Drew County serves approximately 200,000 residents in southeast Arkansas as a 60-bed acute care facility. Now part of the state’s most comprehensive health care organization, the hospital aims to become a health care hub for southeast Arkansas.
It was a Sunday, March 3, 1974, when the first patient was admitted to the brand new Baptist Medical Center campus in west Little Rock as the hospital presented the patient with a bouquet of flowers and noted artist George Fisher was on hand to welcome her with a personalized sketch. The patient had put off entering the hospital until the new facility opened.
The new hospital building took 31 months to complete from groundbreaking to dedication. The original address for the new hospital at the time was 9600 W. 12th St. because that section of the road had not yet changed to Kanis Road and Interstate 630 did not yet extend that far west.
Bad weather and other construction delays meant the hospital wasn’t ready by the date for the dedication ceremony in January, which predated the hospital’s actual opening day by almost two months due to additional construction delays.
Providing care to those we serve regardless of their ability to pay is an important part of Baptist Health’s mission as a healing ministry and is a key component of our not-for-profit health care system.
Each year in keeping with its faith-based mission and not-for-profit status, Baptist Health provides millions of dollars in charity care to patients who don’t have the ability to pay. In 2023, that amounted to a net cost of about $36 million to Baptist Health in care provided without reimbursement so that those patients could receive the care they need.
Baptist Health has taken an approach to charity care that in many ways goes above and beyond most health care systems. For example, within the past 12 months, Baptist Health has instituted a policy of no longer asking patients in emergency departments about the patient portion of their bill unless they are in a non-emergent condition.
Baptist Health does everything it can to identify patients who qualify for charity care even if they don’t start the process themselves and goes to great lengths to help patients find financial resources they might qualify to receive.
If a patient doesn’t have health insurance, Baptist Health will try to determine if that patient qualifies for Medicaid and uses outside vendors who will work with the patient to determine Medicaid status and even drive the patient to a Medicaid office if needed.
If a patient doesn’t qualify for Medicaid but needs to have a service that is urgent, Baptist Health will screen for charity qualification up front and let them know if the service can be covered by the financial assistance policy.
If health insurance isn’t paying enough or the patient doesn’t have any insurance, Baptist Health will set up very flexible payment plans. Financial counselors are available to work with these patients and explain the process.
Every patient statement includes financial assistance policy information, and all financial assistance forms are available electronically so that patients can have the convenience of completing them through MyChart.
If Baptist Health is not sure if the service a patient needs is urgent, the system’s chief medical officer will look at the case and talk to the attending physician so that it is always a clinical decision guiding patient care in these circumstances and not a financial decision.
For patients who are not identified as eligible for charity care or some form of financial assistance and don’t pay their bill after a certain amount of time, Baptist Health will run their information through an automated software program that takes 156 points of information to determine a financial assistance charity score. If the patient qualifies through this means, then Baptist Health will go ahead and write off their account to charity.
Baptist Health takes care of all patients with an urgent condition in the emergency room regardless of their ability to pay. For a scheduled procedure not through the emergency department, Baptist Health has a clinical process that goes all the way up to the chief medical officer if necessary to ensure that it is a medical decision and not a financial one.
Baptist Health utilizes many tools to help the patient identify coverage and will look for the right insurance if it exists on behalf of the patient. If no insurance is identified, Baptist Health will search for other ways to help them qualify for coverage such as using supplemental social income, which is outside traditional Medicaid. If the patient is on COBRA coverage between jobs, Baptist Health will even make a payment on a patient’s premium in order to continue coverage.
If a patient doesn’t have coverage, the first question to determine is whether that patient meets the financial assistance policy. Baptist Health has a very robust and mission-driven policy that is above and beyond the federal minimums. The policy can apply if patients don’t have insurance or if they do but have a portion they still owe and can’t pay. Even for patients who do not fill out the financial assistance forms for whatever reason, Baptist Health utilizes public data to make an assumption as to whether the patient meets the policy qualifications. 5 4 3
The change in the approach to patients in emergency departments exemplifies how the best interest of the patient guides policy. Baptist Health employees do not walk into a patient’s room during an emergency and ask for money. That’s not common in health care, but Baptist Health made a conscious decision that doing so is not good for patients or employees, and asking about finances up front was not producing benefits for Baptist Health. If a patient in the ER is determined to not be emergent, only then will Baptist Health ask them to pay up front to continue to use the ED as a clinic. If the patient can’t pay, Baptist Health will connect them to free clinics and other options.
If patients don’t qualify for financial assistance and the bill is classified as bad debt and sent to a collection agency, Baptist Health has guard rails on its collection process that are unique to the system. If someone is employed and meets a certain threshold that shows they can pay the bill, then Baptist Health could garnish their checks but typically will not go to the extent of attaching a lien to a home or car like many health systems. Baptist Health also does not resort to bench warrants or putting the bad debt on a credit report. Collection vendors sign a document saying they will follow Baptist Health’s policies 100% on collections and may not use collection tactics for Baptist Health that they may be allowed to resort to with other clients.
Throughout 2024, Baptist Health expanded services and increased access to reach more people in more parts of the state. The following are highlights of some of the new locations Baptist Health was proud to open during the past year.
Baptist Health increased access to quality care through a community partnership with North Little Rock to better serve a neighborhood in the eastern section of that city that has been without a local health clinic since a previous medical office burned down in 2013.
Baptist Health Family Clinic-Rose City, the first full-service medical clinic for that area in more than a decade, officially cut the ceremonial ribbon in September with attendance by area dignitaries and Baptist Health officials.
One of those dignitaries, North Little Rock Mayor Terry Hartwick, is from the Rose City neighborhood and personally knows the importance of having a nearby health clinic in the community. Hartwick suffered a head injury as a child and said he may not be here today had he not had immediate medical attention in Rose City.
“The east part of North Little Rock is the fastest growing part of our city. We have three new factories, new homes, and are excited for this clinic to support our growth. The location of this clinic is vital for North Little Rock,” Hartwick said.
The nearly 6,500-square-foot clinic is located at 4200 E. Washington Ave. in North Little Rock. Representatives from Baptist Health and North Little Rock broke ground on the Rose City neighborhood project in August 2022.
Bank of America provided philanthropic support to help cover the inaugural cost of opening the Rose City clinic, including medical and dental pharmacy supplies, X-ray machines, and other equipment.
Baptist Health PACE (Program of All-inclusive Care for the Elderly) opened a location in Hot Springs in 2024.
Similar to the location in North Little Rock near the BHMC-NLR campus, the new facility at 2100 Albert Pike Road in Hot Springs provides a unique coordinated care approach for nursing-home-eligible seniors who wish to remain living independently within their communities.
Once enrolled in Baptist Health PACE, a dedicated care team that includes a primary care provider, nurses, therapists, personal care aides, social worker, dietitian, and other professionals oversee all aspects of care. This team works with the participant and family/caregiver to determine what services will best meet the goals of care.
Adult day health center facilities, transportation to and from the center and medical appointments, and other services are also available.
Baptist Health PACE was created to enhance the quality of life of seniors and empower them to live with dignity in their own home and community.
Baptist Health Medical Center-Arkadelphia was recognized as a 2024 Top 100 Critical Access Hospital by the Chartis Center for Rural Health. Chartis’ annual Top 100 award program recognizes outstanding performance among the nation’s rural hospitals based on the results of the Chartis Rural Hospital Performance Index.
It is a great honor for Baptist Health Medical Center-Arkadelphia to be recognized for its steadfast commitment to providing quality care to our patients and be named one of the top 100 critical access hospitals in the country.
During an era of uncertainty for rural health care, the Top 100 rural hospitals continue to provide a unique lens to identify innovation and inspiration for how to deliver high quality care to increasingly vulnerable populations.
Now in its 14th year, the Index is the industry’s most comprehensive and objective assessment of rural hospital performance.
Attracting New Customers and Providing an Exceptional Experience
Baptist Health’s Population Health Service Organization (PHSO) continued its momentum in 2024 with the overall goals to lower the cost of care, improve health care quality, and improve patient and provider experience.
Here are some of the many highlights from progress made over the past year:
• The Baptist Health/UAMS Accountable Care Organization, supported by the PHSO, was notified in 2024 that it saved $16 million in 2023 compared to expected expenses. This resulted in an $11.8 million reward from CMS. These savings are earned by and shared with physicians and will fund new resources to help provide better care.
• The Arkansas Blue Cross Blue Shield Collaborative contract with the PHSO has generated $1,073,219 in shared savings. This is the highest amount that ABCBS has ever paid out to a Collaborative contract.
• The PHSO acquired and implemented a new data and analytics platform: Arcadia, which will house claims and clinical quality (Epic) data on all PHSO value-based contracts and provide comprehensive analytic capabilities for achieving the triple aim in all its populations. All PHSO primary care physicians and clinic managers will have access to Arcadia providing them with open care gap lists, pre-visit planning tools, and quality scores.
• Physician engagement has been improved with ongoing quarterly pod meetings for all primary care physicians. A new Primary Care Physician Committee has been formed and consists of full-time practicing physicians who will support educating physicians about performance opportunities. They will also help identify new opportunities to improve outcomes for patients. The PHSO also began offering lunch-and-learn meetings to all those in primary care offices with topics focusing on core value-based care concepts.
• Further engagement and communication come from specialty programming for providers and clinics with monthly and quarterly offerings. Providers and clinics receive PHSO newsletters detailing PHSO updates and topics focused on quality improvement and value-based care. They also receive clinic specific and individual physician scorecards with data from Arcadia. These scorecards provide an accurate and holistic perspective of overall performance, putting actionable data in the hands of clinicians.
• The PHSO has restructured the Comprehensive Care Management team to align with the needs of our populations. The new position of nurse quality manager will have a strong presence within the clinics to drive workflow and quality improvement.
• Growth continued for the Clinically Integrated Network, Baptist Health Physician Partners (BHPP), in 2024. BHPP now has over 2,075 providers in 273 clinics across Arkansas.
The Baptist Health Foundation’s Bolo Bash has evolved over the years from a simple dinner and silent auction into one of Arkansas’ most prestigious fundraising events.
Since its inception, Bolo Bash has raised more than $16.8 million in net income, a testament to the extraordinary generosity of its sponsors, attendees, and volunteers. Thanks to this support, Baptist Health has been able to provide world-class care to patients throughout Arkansas, while also helping to train the next generation of health care professionals.
Beginning in 1989 on the campus of Baptist Health Medical Center-Little Rock, the event was a modest affair with guests donning western attire and custom-made bolo ties. The charm of the event, coupled with the spirit of philanthropy, quickly grew in popularity.
As the years went on, Bolo Bash grew even more exciting, with country music stars such as Lee Greenwood, Kathy Mattea, and the Oak Ridge Boys taking the stage to entertain guests. What began as a western-wearing, fun night gathering of friends and supporters quickly flourished into a highly anticipated annual event, drawing a wide community of philanthropists, health care professionals, and celebrities.
Over the years, Bolo Bash has transformed from a dinner and auction into multiple events with a renowned golf tournament, luncheon, and reception. In 2024, the tournament welcomed 508 golfers to once again make it one of the largest charity golf events in Arkansas. The luncheon and reception hosted fashion designer Georgina Chapman of “Project Runway” fame.
The funds raised through Bolo Bash have had a profound and lasting impact on Baptist Health, supporting critical areas within the system. The proceeds have helped fund upgrades to the emergency departments, labor and delivery departments, medical helicopter services, and neonatal intensive care units, among others. Contributions have also enhanced the Baptist Health Rehabilitation Institute, supported the expansion of surgery services, and bolstered various initiatives such as the Mobile Health Unit and the Ginny and Bob Shell Alzheimer’s Center at Parkway Village.
In addition to benefiting direct patient care, Bolo Bash has supported Baptist Health College Little Rock, ensuring the next generation of nurses and health care professionals receive the best education and training available. The Nursing Excellence Continuing Education program has played a pivotal role in elevating the quality of care across the state.
The 2024 Bolo Bash marked another milestone in the event’s history with the golf tournament, reception, and luncheon (as well as the Arkansas Charity Clays) events all benefiting the renovation and expansion of Baptist Health College Little Rock.
These efforts are focused on providing state-ofthe-art equipment and creating an advanced learning environment for future health care professionals. As one of the leading health care training institutions in Arkansas, the college plays a critical role in strengthening the state's health care workforce.
Through the generous support of Bolo Bash sponsors, individual ticket sales, and donations, these initiatives make a real difference in shaping a healthier future for all Arkansans.
Together, we are building a stronger, healthier Arkansas — one generous donation at a time.
Hot Springs
Ribbon Cutting
September 2024
BAPTIST HEALTH
Mike Akin
Lamarr Bailey
Rochelle Bartholomew
Murray Benton
Steven Booth
Dr. Chris Brune
Mike Carroll
Marvin Childers
Robert Childress
Ed Choate
Dr. Preston Clegg
Dr. Steven Collier
Mike Coulson
Dr. Ed Coulter
Phillip Cox
Ronald Dedman
Rev. Bill Elliff
Tamika Edwards
Warner Garner
Richard Giddings
Barbara Graves
Merlin Hagan
Russell Harrington
Dr. S. Cary Heard, Jr.
Jay Heflin
Marc Heflin
Judy Simmons Henry
Frank Hickingbotham
Herren Hickingbotham
Dr. Raymond E. Higgins II
Dr. Rex M. Horne, Jr.
Rudolph Howard
Teresa Howell
Dr. Randy L. Hyde
Jim Jones
Rev. Gregory L. Kirksey
Lyndell Lay
Mark M. Lay
Louis Lee
D.M. Lewis
Lindsey Lorence
Kent Lockwood
James L. Maloch
Tommy May
Dr. John McCallum
Jim McGee
Bryan McKinney
John McMorran
Dr. Glenn Millner
Dr. David Mitchell
Dr. Carolyn Mosley
Suzanne Peyton
Michael Pierce
Phillip Pointer
Carl S. Rosenbaum
Senator Mary Anne Salmon
Dr. Paul Sanders
Dr. Ken Shaddox
Representative Les Warren
Dr. John Wayne Smith
Ted L. Snider
Senator Tracy Steele
Wes Sutton
Dr. Henry Torres
Robert Trammel
John C. Ward
Lance West
Craig H. Westbrook
Dr. Larry White
Troy Wells President & CEO troy.wells@baptist-health.org
Jordan Burgess Corporate Vice President of Government Relations and Public Affairs jordan.burgess@baptist-health.org
Cliff Fullerton, M.D. Chief Value-Based Care Officer cliff.fullerton@baptist-health.org
Patrick Young Chief Legal Officer patrick.young@bhlegal.org
Doug Weeks Executive Vice President Chief Strategy & Innovation doug.weeks@baptist-health.org
Greg Crain President Central Region greg.crain@baptist-health.org
Eddie Phillips, M.D. System Chief Medical Officer eddie.phillips@baptist-health.org
Will Rusher CEO/COO, AHG/Practice Plus will.rusher@practice-plus.com
Brent Beaulieu Chief Financial Officer brent.beaulieu@baptist-health.org
Cathy Dickinson Chief Human Resources Officer cathy.dickinson@baptist-health.org
Kelley Hamby System Chief Nursing Officer kelley.hamby@baptist-health.org
Julie Carpenter Corporate Vice President Revenue Cycle julie.carpenter@baptist-health.org
Lisa Farmer Corporate Vice President Supply Chain lisa.farmer@baptist-health.org
Todd Hart Corporate Vice President Real Estate todd.hart@baptist-health.org
Amanda Novack, M.D. Corporate Medical Vice President Quality & Safety amanda.novack@baptist-health.org
William Whatley Corporate Compliance Officer william.whatley@baptist-health.org
Alan Forrest Corporate Vice President of Support Services alan.forrest@baptist-health.org
Brock Holman Corporate Vice President Finance brock.holman@baptist-health.org
Steven Rose Corporate Vice President Finance & Accounting steven.rose@baptist-health.org
Michael Elley Chief Information Officer michael.elley@baptist-health.org
Robert Furrey Corporate Vice President Clinical Performance Improvement robert.furrey@baptist-health.org
Julie Nix Corporate Vice President Surgery Women’s and Children’s & Rehab Services julie.nix@baptist-health.org
Melissa Wickliffe Corporate Vice President Behavioral Health Services melissa.wickliffe@baptist-health.org
Riley Lipschitz Chief Medical Officer Population Health riley.lipschitz@baptist-health.org
Lawrence Montgomery Chief Marketing Officer lawrence.montgomery@baptist-health.org
Sheila Williams Vice President PACE sheila.williams@baptist-health.org
Greg Brown Associate Vice President Command Center greg.brown@baptist-health.org
Elizabeth Huntington Associate Vice President Insurance and Risk Management elizabeth.huntington@baptist-health.org
Max Savoy Chief Security Officer max.savoy@baptist-health.org
Charmaine Estell System Associate Chief Nursing Officer charmaine.estell@baptist-health.org
Tara Crouch Associate Vice President Total Rewards Human Resources tara.crouch@baptist-health.org
Debra Langley Associate Vice President Centralized Scheduling debra.langley@baptist-health.org
Joni Stephenson Vice President Human Resources joni.stephenson@baptist-health.org
HyeJin Son System Vice President, Oncology Services hyejin.son@baptist-health.org
Vicki Dardenne Associate Vice President Procurement and Value Analysis vicki.dardenne@baptist-health.org
Christopher Lloyd Associate Vice President Financial Performance Improvement christopher.lloyd@baptist-health.org
Katrina Loyd Associate Vice President Information Systems katrina.loyd@baptist-health.org
Michael Rogers Director of Pastoral Care michael.rodgers@baptist-health.org
Wendell Pahls, M.D. Medical Director Emergency Services wendell.pahls@baptist-health.org
Sam Ward Administrative Fellow samuel.ward@baptist-health.org
Randal Piechocki Associate Vice President Information Systems randal.piechocki@baptist-health.org
John Neumeier Associate Vice President Practice Acquisition & Managed Care Arkansas Health Group/Practice Plus, Baptist Health jpneumeier@practice-plus.com
Herb Hahn, M.D. Executive Director Physician Partners herbert.hahn@baptist-health.org
Brett Kirkman Executive Director Baptist Health Network Development brett.kirkman@baptist-health.org
Gregory Sharp, M.D. Chief Medical Officer Arkansas Health Group gregory.sharp@baptist-health.org
Mike Perkins President BHMC-Little Rock mike.perkins@baptist-health.org
David Shenker, M.D. Chief Medical Officer
BHMC-Little Rock david.shenker@baptist-health.org
Mackenzie Calhoun Vice President Hospital Operations BHMC-Little Rock mackenzie.clyburn@baptist-health.org
Greg Stubblefield President Baptist Health Extend Care Hospital greg.stubblefield@baptist-health.org
Michele Diedrich Chief Nursing Officer BHMC-Little Rock michele.diedrich@baptist-health.org
Kathy Tilton Associate Vice President Patient Services Baptist Health Rehabilitation Institute kathy.tilton@baptist-health.org
Kourtney Matlock President Baptist Health Rehabilitation Institute kourtney.matlock@baptist-health.org
Keith Owen Vice President, Patient Services keith.owen@baptist-health.org
Debbie Hamric Associate Vice President Perioperative Services BHMC-LR deborah.hamrick@baptist-health.org
Cody Walker President
BHMC-North Little Rock cody.walker@baptist-health.org
Jessica Rivera
Associate Vice President Hospital Operations BHMC-North Little Rock jessica.riveral@baptist-health.org
Stan Kellar, M.D. Chief Medical Officer
BHMC-North Little Rock stan.kellar@baptist-health.org
Amberlie Pearce Associate Vice President of Medical Education amberlie.pearce@baptist-health.org
April Bennett Presdient BHMC-Conway april.bennett@baptist-health.org
Ian Stewart Associate Vice President Hospital Operations BHMC-Conway ian.stewart@baptist-health.org
Kimberley Walker, Chief Nursing Officer
BHMC-North Little Rock kimberley.walker@baptist-health.org
Trenda Ray Chief Nursing Officer BHMC-Conway trenda.ray@baptist-health.org
Jeff Carrier President Western Region jeffrey.carrier@baptist-health.org
Brandi Stewart Chief Nursing Officer Western Region
Kevin Storey President BHMC-Heber Springs BHMC-Stuttgart kevin.storey@baptist-health.org
Susan E. Williams Chief Nursing Officer, Regional Hospitals susan.e.williams@baptist-health.org
Shane Jennings, MD Chief Medical Officer Western Region shane.jennings@baptist-health.org
Christian Gross Associate Vice President Hospital Operations Western Region christian.gross@baptist-health.org
Jay Quebedeaux President of Regional Hospitals President BHMC-Arkadelphia and BHMC-Hot Spring County jay.quebedeaux@baptist-health.org
Scott Barrilleaux President BHMC-Drew County scott.barrilleaux@baptist-health.org
Jodie Efird Chief Nursing Officer BHMC-Drew County jodie.efird@baptist-health.org
Jon Watson Associate Vice President Regional Operations jon.watson@baptist-health.org
FOR YOU. FOR LIFE.
Patient visits in a 12-month period from October 2023 through September 2024.
2,177,587 Baptist Health Total Visits
849,922 Clinic Visits
AHG, BHS, and Urgent Care
918,561 Hospital visits Inpatient, Outpatient, and Emergency
409,104
Baptist Health Extended Care Hospital
Baptist Health Medical Center-Arkadelphia
Baptist Health Medical Center-Conway
Baptist Health Medical Center-Drew County
Baptist Health Medical Center-Heber Springs
Baptist Health Medical Center-Hot Spring County
Baptist Health Medical Center-Little Rock
Baptist Health Medical Center-North Little Rock
Baptist Health Medical Center-Stuttgart
Baptist Health Rehabilitation Institute
Baptist Health-Fort Smith
Baptist Health-Van Buren
Arkansas Health Group (Baptist Health Owned)
Arkansas Perinatal Services-Little Rock
Baptist Health Behavioral Health Clinic-North Little Rock
Baptist Health Behavioral Services Clinic-Drew County
Baptist Health Behavioral Services-Little Rock
Baptist Health Cancer Clinic-Drew County
Baptist Health Comprehensive Women’s Clinic-North Little Rock
Baptist Health Endocrinology Clinic-Little Rock (Health Management Center)
Baptist Health Family Clinic-Baptist Health Drive
Baptist Health Family Clinic-Bryant
Baptist Health Family Clinic-Cabot
Baptist Health Family Clinic-Conway
Baptist Health Family Clinic-Conway Salem Road
Baptist Health Family Clinic-Hillcrest
Baptist Health Family Clinic-Lakewood
Baptist Health Family Clinic-Maumelle
Baptist Health Family Clinic-Otter Creek
Baptist Health Family Clinic-Rose City
Baptist Health Family Clinic-West
Baptist Health Family Clinic-White Hall
Baptist Health Gastroenterology Clinic-Conway
Baptist Health Gastroenterology Clinic-Little Rock
Baptist Health Gastroenterology Clinic Satellite Location-Benton
Baptist Health Interventional Pulmonology & Critical Care Clinic-Little Rock
Baptist Health Maternal Fetal Medicine-Little Rock
Baptist Health Memory Clinic-North Little Rock
Baptist Health On-Site Clinic-Chronic Care Management (340B Initiative)-Little Rock
Baptist Health Orthopedic Clinic-Little Rock
Baptist Health Orthopedic Clinic-Little Rock Satellite Location-Benton
Baptist Health Orthopedic Clinic-Little Rock Satellite Location Clinton
Baptist Health Orthopedic Clinic-Little Rock Satellite Location-Monticello
Baptist Health Ouachita Valley Family Clinic, A Service of Baptist Health Medical Center-Little Rock
Baptist Health Pediatric Clinic-Conway
Baptist Health Pulmonology Clinic-Conway
Rural Health Clinics
Baptist Health Arkadelphia Medical Clinic
Baptist Health Family Clinic-Bismarck
Baptist Health Family Clinic-Brinkley
Baptist Health Family Clinic-Caddo Valley
Baptist Health Family Clinic-Clarendon
Baptist Health Family Clinic-DeWitt
Baptist Health Family Clinic-Greers Ferry
Baptist Health Family Clinic-Gurdon
Baptist Health Family Clinic-Hazen
Baptist Health Family Clinic-Heber Springs
Baptist Health Specialty Clinic-Arkadelphia
Baptist Health Specialty Clinic-Conway
Baptist Health Specialty Clinic-Drew County
Baptist Health Surgical Clinic-Drew County
Baptist Health Specialty Clinic-North Little Rock (Endocrinology, Neurology Rheumatology)
Baptist Health Specialty Clinic-North Little Rock (Pulmonology & Critical Care, Infectious Diseases)
Baptist Health Spine Center-Little Rock
Baptist Health Spine Center Satellite Location-Arkadelphia
Baptist Health Spine Center Satellite Location-North Little Rock
Baptist Health Spine Center Satellite Location-White Hall
Baptist Health Supportive Medicine-Little Rock
Baptist Health Supportive Medicine-North Little Rock
Baptist Health Surgical and Specialty Clinic-Conway
Baptist Health Surgical and Specialty Clinic-Conway Satellite Location-Russellville
Baptist Health Surgical Clinic of Central Arkansas-Little Rock
Baptist Health Surgical Clinic-Drew County
Baptist Health Urogynecology Clinic-Little Rock
Baptist Health Urogynecology-Little Rock Satellite Location-Bryant
Baptist Health Urogynecology-Little Rock Satellite Location-North Little Rock
Baptist Health Weight & Nutrition Center-Little Rock
Baptist Health Weight & Nutrition Center-Malvern
Baptist Health Women’s Clinic-Conway
Baptist Health Women’s Clinic-Conway Satellite Location-Heber Springs
Baptist Health Women’s Clinic-North Little Rock
Baptist Health Women’s Clinic-Stuttgart
Beebe Family Clinic, A Baptist Health Affiliate
Benton Family Clinic, A Baptist Health Affiliate
Greenbrier Family Clinic, A Baptist Health Affiliate
Sherwood Family Medical Center, A Baptist Health Affiliate
Baptist Health Family Clinic-Heber Springs Campus Clinic
Baptist Health Family Clinic-Lonoke
Baptist Health Family Clinic-Malvern
Baptist Health Family Clinic-Perryville
Baptist Health Family Clinic-Prescott
Baptist Health Family Clinic-Russellville
Baptist Health Family Clinic-Sheridan
Baptist Health Family Clinic-Sparkman
Baptist Health Family Clinic-Stuttgart Campus Clinic
Baptist Health Stuttgart Medical Clinic
Baptist Health Family Medicine Residency Clinic (Baptist UAMS Medical Education Program)-North Little Rock
Baptist Health UAMS Ear, Nose and Throat Clinic-Little Rock
Baptist Health Internal Medicine Clinic-North Little Rock (Baptist Health UAMS Medical Education Program)
Baptist Health/UAMS Thoracic Surgery-Little Rock
Baptist Health/UAMS Vascular Surgery and Endovascular Surgery-Little Rock
UAMS Baptist Health Arkansas Children’s Hospital-Proton Center-Little Rock
UAMS Baptist Health Cancer Center-North Little Rock
UAMS Cancer Center-Medical Oncology and Infusion Clinic-North Little Rock (A part of the UAMS Baptist Health Cancer Center Program)
UAMS Baptist Health Cancer Center-Radiation Oncology-North Little Rock
UAMS Baptist Health Cancer Clinic-Little Rock
UAMS Baptist Health Infusion Center-Little Rock
UAMS Baptist Health Orthopaedic Clinic-Conway
Vigilant Health-An affiliate of Baptist Health-Little Rock
Western Region
Arkansas Health Group Anesthesia-Fort Smith
Arkansas Health Group Anesthesia-Van Buren
Baptist Health Adult Medicine Specialists-Fort Smith
Baptist Health Behavioral Health Services-Fort Smith
Baptist Health Cancer Center-Fort Smith
Baptist Health Cardiology Center-Fort Smith
Baptist Health Cardiology Clinic-Fort Smith Satellite Location-Poteau
Baptist Health Cardiothoracic and Vascular Surgery Center-Fort Smith
Baptist Health Endocrinology Clinic-Fort Smith
Baptist Health Family Clinic-Alma
Baptist Health Family Clinic-Dodson Avenue Ste 195
Baptist Health Family Clinic-Ellsworth Road
Baptist Health Family Clinic-Greenwood
Baptist Health Family Clinic-Kelley Highway
Baptist Health Family Clinic-Massard
Baptist Health Family Clinic-South
Baptist Health Family Clinic-Southpointe
Baptist Health Family Clinic-Van Buren
Baptist Health Foot and Ankle Clinic-Fort Smith
Baptist Health Internal Medicine Clinic-Fort Smith
Practice Plus (clients)
Advanced Spine & Pain Centers, Inc.-Conway
Advanced Spine & Pain Centers, Inc.-Little Rock
Arkadelphia Anesthesia
Arkansas Ear Nose & Throat, P.A.-North Little Rock
Arkansas Epilepsy Program, P.A.-Little Rock
Arkansas Gyn Oncology, P.A.-Little Rock
Arkansas Pulmonary Clinic, P.A.-Little Rock
Arkansas Spine and Pain Surgical Clinic-Little Rock
Arkansas Women’s Center-Little Rock
Baptist Health Center for Clinical Research-Little Rock
Benny J. Green, M.D., P.A.-Little Rock
Central Arkansas Surgery Center-Little Rock
Central Clinic for Women-Little Rock
AHG Hospital Based Groups
Arkansas Health Group Anesthesia-Arkadelphia
Arkansas Health Group Anesthesia-Conway
Arkansas Health Group Anesthesia-Drew County
Arkansas Health Group Anesthesia-Fort Smith
Arkansas Health Group Anesthesia-Hot Springs
Arkansas Health Group Anesthesia-Hot Spring County
Arkansas Health Group Anesthesia-Little Rock
Arkansas Health Group Anesthesia-North Little Rock
Arkansas Health Group Anesthesia-Springhill Outpatient Center
Arkansas Health Group Anesthesia-Stuttgart
Practice Plus Hospital Based Group
Baptist Health Ambulance Service-Arkadelphia
Little Rock Emergency Doctors’ Group-Little Rock
Little Rock Emergency Doctors’ Group-Conway
Baptist Health-La Clinica del Pueblo
Baptist Health Lung Center-Fort Smith
Baptist Health Neuroscience Center-Fort Smith
Baptist Health Orthopedics Clinic-Fort Smith
Baptist Health Pediatric Clinic-Fort Smith
Baptist Health Radiation Oncology-Fort Smith
Baptist Health Renal Care-Fort Smith
Baptist Health Renal Care-Fort Smith Satellite Location-Clarksville
Baptist Health Senior Care Behavioral Health-Fort Smith
Baptist Health Specialty Clinic-Fort Smith
Baptist Health Specialty Clinic-Van Buren
Baptist Health Surgical Clinic-Dodson Avenue
Baptist Health Surgical Clinic-Lexington Avenue
Baptist Health Urology Clinic-Fort Smith
Baptist Health Walk-In Clinic-Fort Smith
Baptist Health Women’s Clinic-Fort Smith
Baptist Health Women’s Clinic-Fort Smith Satellite Location-Poteau
Baptist Health Wound & Hyperbaric Center-Fort Smith
Little Rock Emergency Doctors’ Group-Fort Smith
CHI Arthritis and Rheumatology, PA-North Little Rock
Cornerstone Clinic for Women-Little Rock
Family Care of South Arkansas-El Dorado
Heber Springs Anesthesia
Houk Rheumatology-Little Rock
Interventional Pain Management Center-Jonesboro
The Mocek Spine Clinic-Little Rock
Rice Clinic, P.A.-Little Rock
Spa City Pain Management-Hot Springs
Stuttgart Anesthesia
Walker Internal Medicine Clinic, P.A.-Little Rock
Internal Medicine Associates-Arkadelphia
Internal Medicine Associates-Conway
Internal Medicine Associates-Fort Smith
Internal Medicine Associates-Heber Springs
Internal Medicine Associates-Hot Spring County
Internal Medicine Associates-Little Rock
Internal Medicine Associates-North Little Rock
Little Rock Emergency Doctors’ Group-Fort Smith
Rehabilitation Medicine-North Little Rock
Little Rock Emergency Doctors’ Group-Regionals (Arkadelphia, Heber Springs, Hot Spring County, Stuttgart)
Arkansas Cardiology Clinic-A department of BHMC-Conway
Arkansas Cardiology Clinic-A department of BHMC-Little Rock
Arkansas Cardiology Clinic-A department of BHMC-North Little Rock
Baptist Health Cardiac Rehabilitation-Conway
Baptist Health Cardiac Rehabilitation-Heber Springs
Baptist Health Cardiac Rehabilitation-Little Rock
Baptist Health Cardiac Rehabilitation-North Little Rock
Baptist Health Cardiothoracic Surgery Clinic-Little Rock
Baptist Health Cardiothoracic Surgery Clinic Satellite Location-White Hall
Baptist Health Heart Failure and Transplant Institute-Little Rock
Baptist Health Heart Failure and Transplant Institute Satellite Location-Fort Smith
Baptist Health Heart Institute (Little Rock, North Little Rock, Conway)
Baptist Health Heart Institute Satellite Location-Arkadelphia
Baptist Health Heart Institute Satellite Location-Augusta
Baptist Health Heart Institute Satellite Location-Beebe
Baptist Health Heart Institute Satellite Location-Benton (Benton Family Clinic)
Baptist Health Heart Institute Satellite Location-Benton (Family Practice Associates Benton)
Baptist Health Heart Institute Satellite Location-Bryant
Baptist Health Heart Institute Satellite Location Cabot (BHFC-Cabot)
ER & Urgent Care
Baptist Health Emergency Department-Conway
Baptist Health Emergency Department-Drew County
Baptist Health Emergency Department-Fort Smith
Baptist Health Emergency Department-Heber Springs
Baptist Health Emergency Department-Hot Spring County
Baptist Health Emergency Department-Little Rock
Baptist Health Emergency Department-North Little Rock
Baptist Health Emergency Department-Stuttgart
Baptist Health Emergency Department-Van Buren
Baptist Health Urgent Care Beebe-An Affiliate of Urgent Team
Baptist Health Urgent Care Benton-An Affiliate of Urgent Team
Baptist Health Urgent Care Bryant-An Affiliate of Urgent Team
Baptist Health Urgent Care Cabot-An Affiliate of Urgent Team
Baptist Health Urgent Care Conway North-An Affiliate of Urgent Team
Baptist Health Urgent Care Conway South-An Affiliate of Urgent Team
Baptist Health Urgent Care Fort Smith (Greenwood Rd/Rogers Ave)-An Affiliate of Urgent Team
Baptist Health Urgent Care Fort Smith (Rogers Ave)-An Affiliate of Urgent Team
Imaging Services
Baptist Health Imaging Center-Fort Smith
Baptist Health Imaging Center-Kanis Road (A Department of BHMC-LR)
Baptist Health Imaging Center-North Little Rock
Baptist Health Imaging Center-Saline County
Baptist Health Imaging Center-Van Buren
Neuro Services
Baptist Health Neurology-Conway
Baptist Health Neurology-Little Rock
Baptist Health Neurology-North Little Rock
Baptist Health Neurology Outpatient Clinic-Little Rock
Baptist Health Neurosurgery Arkansas-Little Rock
Baptist Health Neurosurgery Arkansas-North Little Rock
Baptist Health Neurosurgery Arkansas Satellite Location-Arkadelphia
Baptist Health Neurosurgery Arkansas Satellite Location-Camden
Baptist Health Neurosurgery Arkansas Satellite Location-Conway
Baptist Health Neurosurgery Arkansas Satellite Location-Heber Springs
Baptist Health Heart Institute Satellite Location Cabot (Cabot Medical Care)
Baptist Health Heart Institute Satellite Location-Carlisle
Baptist Health Heart Institute Satellite Location-Clarendon
Baptist Health Heart Institute Satellite Location-Clinton
Baptist Health Heart Institute Satellite Location-Danville
Baptist Health Heart Institute Satellite Location-DeWitt
Baptist Health Heart Institute Satellite Location-El Dorado
Baptist Health Heart Institute Satellite Location-Heber Springs
Baptist Health Heart Institute Satellite Location-Jacksonville
Baptist Health Heart Institute Satellite Location-Lonoke
Baptist Health Heart Institute Satellite Location-Malvern
Baptist Health Heart Institute Satellite Location-Monticello
Baptist Health Heart Institute Satellite Location-Morrilton
Baptist Health Heart Institute Satellite Location-Russellville
Baptist Health Heart Institute Satellite Location-Sheridan
Baptist Health Heart Institute Satellite Location-Stuttgart
Baptist Health Heart Institute Satellite Location-White Hall
Baptist Health Heart Institute Valve Clinic-Little Rock
Baptist Health Urgent Care Fort Smith (Zero Street)-An Affiliate of Urgent Team
Baptist Health Urgent Care Hot Springs-An Affiliate of Urgent Team
Baptist Health Urgent Care Hot Springs (Central Ave)-An Affiliate of Urgent Team
Baptist Health Urgent Care Jacksonville-An Affiliate of Urgent Team
Baptist Health Urgent Care Little Rock (Cantrell/Heights)-An Affiliate of Urgent Team
Baptist Health Urgent Care Little Rock (Markham St)-An Affiliate of Urgent Team
Baptist Health Urgent Care Little Rock (West)-An Affiliate of Urgent Team
Baptist Health Urgent Care Maumelle-An Affiliate of Urgent Team
Baptist Health Urgent Care North Little Rock-An Affiliate of Urgent Team
Baptist Health Urgent Care Russellville-An Affiliate of Urgent Team
Baptist Health Urgent Care Russellville (West Main)-An Affiliate of Urgent Team
Baptist Health Urgent Care Van Buren-An Affiliate of Urgent Team
Sherwood Urgent Care Batesville (owned by Baptist Health Affiliate Urgent Team)
Sherwood Urgent Care Lonoke (owned by Baptist Health Affiliate Urgent Team)
Sherwood Urgent Care Quitman (owned by Baptist Health Affiliate Urgent Team)
Sherwood Urgent Care Searcy (owned by Baptist Health Affiliate Urgent Team)
Baptist Health Interventional Radiology Clinic-Little Rock
Baptist Health Interventional Radiology Clinic-North Little Rock
Baptist Health MRI-Little Rock
Baptist Health MRI-North Little Rock
Baptist Health Neurosurgery Arkansas Satellite Location-Hot Springs
Baptist Health Neurosurgery Arkansas Satellite Location-Monticello
Baptist Health Neurosurgery Arkansas Satellite Location-Russellville
Baptist Health Neurosurgery Arkansas Satellite Location-Searcy
Baptist Health Neurosurgery Arkansas Satellite Location-Stuttgart
Baptist Health Neurosurgery Arkansas Satellite Location-White Hal
Baptist Health Sleep Center-Drew County
Baptist Health Sleep Center-Hot Spring County
Baptist Health Sleep Center-Heber Springs
Baptist Health Sleep Center-Stuttgart
Baptist Health Sleep Center-Little Rock
Baptist Health Sleep Disorder Center-Fort Smith
Baptist Health Sleep Clinic-Benton (Benton Family Clinic-Benton, A Baptist Health Affiliate)
Baptist Health PACE-Hot Springs
Baptist Health PACE-North Little Rock
Ginny and Bob Shell Alzheimer’s Center-Little Rock
Parkway Health Center-Little Rock
Baptist Health Therapy Center-BHRI Little Rock
Baptist Health Therapy Center-Arkadelphia
Baptist Health Therapy Center-Benton
Baptist Health Therapy Center-Bowman Curve
Baptist Health Therapy Center-Bryant
Baptist Health Therapy Center-Cabot
Baptist Health Therapy Center-Conway
Baptist Health Therapy Center-Fort Smith
Baptist Health Therapy Center-Greenbrier
Baptist Health Therapy Center-Heber Springs
Baptist Health Therapy Center-Heights
Baptist Health Therapy Center-Hot Spring County
Baptist Health Breast Center-Fort Smith
Baptist Health Breast Center-Little Rock
Alliance Home Care Equipment-Benton
Alliance Home Care Equipment-Heber Springs
Alliance Home Care Equipment-Little Rock
Alliance Home Care Equipment-North Little Rock
Baptist Health Home Health Network-Arkadelphia
Baptist Health Home Health Network-Drew County
Baptist Health MedAlert
Baptist Health MedAlert
Baptist Health Telehealth-Baptist Health Extended Care Hospital-Little Rock
Baptist Health Telehealth-Baptist Health Medical Center-Arkadelphia
Baptist Health Telehealth-Baptist Health Medical Center-Conway
Baptist Health Telehealth Baptist Health Medical Center-Drew County
Baptist Health Telehealth-Baptist Health Medical Center-Fort Smith
Baptist Health Telehealth-Baptist Health Medical Center-Heber Springs
Baptist Health Telehealth-Baptist Health Medical Center-Hot Spring County
Baptist Health Sleep Clinic-Conway (Baptist Health Pulmonology Clinic-Conway)
Baptist Health Sleep Clinic-Heber Springs
Baptist Health Sleep Clinic-Hot Spring County
Baptist Health Sleep Clinic-Little Rock
Baptist Health Sleep Clinic-North Little Rock
Baptist Health Sleep Clinic-Stuttgart
Parkway Heights-Little Rock Parkway Village-Little Rock
Baptist Health Therapy Center-Jacksonville
Baptist Health Therapy Center-Lonoke
Baptist Health Therapy Center-Maumelle
Baptist Health Therapy Center-North Little Rock
Baptist Health Therapy Center-Otter Creek
Baptist Health Therapy Center-Saddle Creek
Baptist Health Therapy Center-Sheridan
Baptist Health Therapy Center-Sherwood
Baptist Health Therapy Center-Stuttgart
Baptist Health Therapy Center-Van Buren
Baptist Health Breast Center-North Little Rock
Baptist Health High Risk Breast & Hereditary Clinic-Little Rock
Baptist Health Home Health Network-Heber Springs
Baptist Health Home Health Network-Little Rock
Baptist Health HouseCalls
Baptist Health Hospice-Arkadelphia
Baptist Health Hospice-Little Rock
Baptist Health Supportive Medicine at Home
Baptist Health Telehealth-Baptist Health Medical Center-Little Rock
Baptist Health Telehealth-Baptist Health Medical Center-North Little Rock
Baptist Health Telehealth-Baptist Health Medical Center-Stuttgart
Baptist Health Telehealth-Baptist Health Medical Center-Van Buren
Baptist Health Virtual Care
Baptist Health Virtual Care-24/7 Clinic Caregility
Baptist Health Community Clinic-First Presbyterian Church-Stewpot
Baptist Health Community Wellness Center-Arkansas State Police Department
Baptist Health Community Wellness Center-Bryant Senior Activity Center
Baptist Health Community Wellness Center-Dunbar Community Center
Baptist Health Community Wellness Center-East Little Rock Community Center
Baptist Health Community Wellness Center-Immanuel Baptist Church
Baptist Health Community Wellness Center-Immerse Arkansas
Baptist Health Community Wellness Center-Jim Dailey Fitness & Aquatic Center
Baptist Health Community Wellness Center-Lonoke Community Center
Baptist Health Community Wellness Center-Mosaic Church of Central Arkansas
Other
Baptist Health Academy of Health and Human Services at North Little Rock High School
Baptist Health Academy of Health Sciences at the North Little Rock Center of Excellence
Baptist Health Academy of Medical Sciences at Southwest High School-Little Rock
Baptist Health Bariatric Center-Little Rock
Baptist Health Intensive Outpatient Behavioral Services-Drew County
Baptist Health College-Little Rock
Baptist Health Diabetes Self-Management Program
Baptist Health Expressly For You-Fort Smith
Baptist Health Expressly For You-Little Rock
Baptist Health Eye Center-Little Rock
Baptist Health HealthLine-Little Rock
Baptist Health Foundation-Little Rock
Baptist Health Foundation-Cleburne County
Baptist Health Foundation-Drew County
Baptist Health Foundation-Stuttgart Memorial Hospital Foundation
Baptist Health Community Wellness Center-Nixon Library
Baptist Health Community Wellness Center-North Little Rock Police Department
Baptist Health Community Wellness Center-Parkway Village
Baptist Health Community Wellness Center-Patrick Henry Hays Senior Citizens Center
Baptist Health Community Wellness Center-Sherwood Senior Citizens Community Center
Baptist Health Community Wellness Center-Southwest Community Center
Baptist Health Community Wellness Center-West Central Community Center
Baptist Health Pregnancy Wellness Center-Little Rock
Baptist Health Pregnancy Wellness Center-North Little Rock
Baptist Health Laboratory-Fort Smith
Baptist Health Medical Plaza-Fort Smith
Baptist Health Medical Towers Pharmacy, Home Infusion, Gift Shop- Little Rock
Baptist Health Mobile Unit
Baptist Health Preschool-Little Rock
Baptist Health Preschool-North Little Rock
Baptist Health Rehabilitation Institute-Conway (Inpatient Unit)
Baptist Health Rehabilitation Institute-North Little Rock (Inpatient Unit)
Baptist Health-Southwest Campus-Little Rock
Baptist Health Vein Center-Little Rock
Baptist Health Women’s Resource Center-Little Rock
Baptist Health Wound & Hyperbaric Center-North Little Rock
Med Flight-Partnership with Air Methods
Springhill Surgery Center-North Little Rock
The Surgical Pavilion-Little Rock
Health Medical Center-Little Rock
Health-Fort Smith
Baptist Health Medical Center-North Little Rock
Baptist Health Rehabilitation Institute-Little Rock
Baptist Health Medical Center-Conway
Baptist Health-Van Buren
Baptist Health Medical Center-Hot Spring County
Baptist Health Medical Center-Drew County
Baptist Health Medical Center-Stuttgart
Baptist Health Extended Care Hospital-Little Rock
Baptist Health Medical Center-Arkadelphia
Baptist Health Medical Center-Heber Springs
