Baptist Health 2022 Annual Report

Dr.

LETTER

THE PRESIDENT & CEO

troy wells

The heart of the Baptist Health ministry is people.

Every individual has a unique and special contribution that they make for the service we provide to our patients and community. Now more than ever Baptist Health is investing not just in the workforce of today, but the workforce of the future.

As the needs of our community and the demands on our health system continue to grow, we will constantly be challenged to change how we train and educate the future workforce, deliver care in our community, and invest in tools and technology to enable our people to deliver “All Our Best.” This year’s annual report highlights some of the ways in which Baptist Health is meeting these challenges.

As we reflect on 2022, let’s be grateful for the men and women of Baptist Health and continue to celebrate their accomplishments and the healing ministry they provide to the people of Arkansas and beyond.

FROM

MESSAGE FROM THE DIRECTOR OF PASTORAL CARE

michael rogers

I am proud of the opportunity to serve in an organization like Baptist Health. Our mission, belief, and vision have helped guide us through constant change. This commitment is demonstrated through our care of patients, families, and staff. Walking through the halls, I am encouraged by biblical verses that show this is more than a workplace—it is a ministry.

The mission of Baptist Health is to provide quality patient services and respond to the changing health needs of Arkansans with Christian compassion. We must be committed to continuous improvement and best practices to accomplish this mission.

An example of a corporation dedicated to excellence is Chick-fil-a. One of its managers once said, “I feel like I’m running a leadership development academy masquerading as a fast-food restaurant.” Great leaders are committed to developing adaptable leaders who can help with the change. An example of this at Baptist Health has been its commitment to creating new leaders and team members with new skills to help us continue addressing health care needs.

Baptist Health is more than a business. We are a healing ministry. At the heart of ministry is service to others. We are committed to being faithful stewards of our time, talents, and treasures. We believe in also providing healing and services to all who need it. We want to model the ministry of Christ who said he did not come for those who are well but for those who are sick.

A great example of this healing ministry occurred on the National Day of Prayer. We want to support every patient and family through prayer, and on that day many staff members volunteered their free time to attend to patients’ rooms and offer prayers. Patients and families appreciated this event to receive care from an organization that honored spiritual health.

Finally, Baptist Health’s vision is to continue to improve the health of Arkansans by changing the way health care is delivered. A commitment to improving the health of Arkansans means a commitment to those who can come to our doors and bring better health to the community. We have worked hard to make more access points and health education to improve overall health.

At the heart of the Gospel is the incarnational ministry of Jesus. John 3:16 reminds us, “For God so loved the world that he gave his only begotten Son, that whosoever believes in him should not perish, but have everlasting life.”

We believe that our healing presence is not demonstrated just through our words but our willingness to go and serve the needs of others.

strategic priorities BAPTIST HEALTH

Strategic Growth

Targeting initiatives and innovation to drive growth in services that support access and population health efforts

Access

Expanding access points that are convenient for patients through a variety of innovative models that allow for optimal care delivery throughout the continuum of care

Population Health

Succeeding in new payment models, driving high-quality care, diversifying the portfolio, and addressing health care disparities

Operational Effectiveness

Transforming and optimizing the way we care for people and delivering highly reliable and effective care

Partnerships and Community

Partnering with community organizations, physicians, health systems, and payers to support our mission and vision

Workforce Development and Engagement

Attracting, retaining, and developing the next generation of caregivers, physicians, and leaders reflective of the diversity of the community we serve

OUR MISSION

Provide quality patient services and respond to the changing health needs of Arkansans with Christian compassion.

OUR BELIEF

Baptist Health is more than a business. We are a healing ministry.

OUR VISION

Baptist Health will improve the health of Arkansans by changing the way health care is delivered.

Baptist Health Hospitals Meet Goal of Raising Leapfrog Safety Grades

Baptist Health has always strived to do all the right things to deliver the highest quality and safest care to every patient, every time—and the Leapfrog Hospital Safety Grade has provided an extra focus for Baptist Health hospitals to aim for perfection.

Based on the continued improvement of the Leapfrog safety grades over the past year, Baptist Health is getting closer to perfection in patient safety as hospitals are seeing improvement by a letter grade in a relatively short period of time.

The goal for 2022 was to improve the Leapfrog score for Baptist Health’s four largest hospitals by one letter grade each. Leapfrog releases scores twice a year, and with the spring letter grades, Baptist Health was able to meet that goal and bring the scores of BHMC-Little Rock, BHMC-Conway, and BH-Fort Smith up by one letter grade.

With the fall 2022 scores, Baptist Health raised North Little Rock by a letter grade as well, and have further improved the overall score at all of our hospitals (even if they do not yet cross the threshold of another letter grade).

And the big news from the scores just released in November is that Baptist Health Medical Center-Little Rock has raised its Leapfrog grade all the way up to an A rating! It takes a true team effort to achieve this distinction from Leapfrog, and everyone on the Little Rock campus contributed to making BHMCLR among the elite hospitals in patient safety. Only a small percentage—less than 10 percent of the hospitals nationwide that participate in Leapfrog—attain an “A” rating.

These grades are thanks to a lot of hard work from a multi-disciplinary team championing the cause and clinical employees throughout the system who were impacted one way or another in this resource-intensive initiative. It has been

an “all oars paddling in the same direction” approach to ensuring zero harm to patients.

More importantly than the actual grades is what all these efforts are leading to—patients are experiencing decreased infections, decreased surgical complications, and a safer environment.

Much of the Leapfrog grade is based on last year’s CMS metrics, so the first step was to target the parts of the score that can be corrected in real time—around policy, best practices, hand-hygiene monitoring, and defining the standards we hold ourselves to. Meanwhile, Baptist Health bolstered programs such as CLABSI, CAUTI, communication, and patient safety indicators that address CMS metrics that will affect next year’s score.

Better ICU staffing, computerized physician order entry, detailed safety checklists, and processes with multiple back-up plans to keep patients safe are other prime examples of how focusing time and resources on a project have contributed to achieving results in Leapfrog grading.

Leapfrog is a nonprofit organization founded in 2000 by large employers and other purchasers to help consumers get a better grasp of safety and quality in health care. Leapfrog is all about using transparency as a driver to improve safety and reliability in hospitals.

Baptist Health hospitals are judged by a lot of organizations on a lot of metrics, including finances, satisfaction, efficiency, and even likability. Leapfrog specifically targets patient safety and quality of care. As Baptist Health

has renewed and restructured our mission around reliability, the Leapfrog hospital safety grades are a good yardstick by which to measure our progress.

The Leapfrog safety grade uses over 30 performance metrics to produce a single letter grade that represents a hospital’s overall performance in keeping patients safe. By targeting these specific metrics, Baptist Health is able to focus on both the processes and the outcomes for hospitalized patients. The safety grade has served as a magnifying glass to help identify areas where we excel and other areas where we have opportunities to improve safety.

(Because of limitations and exclusions in publicly available data, the Leapfrog hospital safety grade excludes critical access hospitals and rural or small hospitals because there is not enough publicly reported data due to low patient volumes or fewer services.)

Baptist Health Command Center Improves Access to Needed Care

From the early stages of the COVID-19 pandemic, Baptist Health identified opportunities to improve its processes for how patients gain access to care. The processes were cumbersome in certain respects, so the Baptist Health Patient Command Center was established in 2022 to improve access to care.

Centralized operation centers, or command centers, are utilized in other industries such as nuclear power, air traffic, and NASA to reduce variability, increase safety, and create highly reliable outcomes. Across Baptist Health, a group of key stakeholders met to determine the ideal location, structure, technology, and facility layout for maximum efficiency.

The Baptist Health Patient Command Center opened in April and has quickly become one of the most valuable assets to the organization for increased access to life-saving care.

The goal of this Command Center, located near the campus of Baptist Health Medical

Center-Little Rock, is to streamline the referral and acceptance process, making it faster, more efficient, and convenient for patients to get to the right place. Operating 24/7 with a staff of nearly 15 employees at any given time, it comprises 22 workstations with visual dashboards for certain metrics and system status across all facilities.

Overall priorities for this year included increasing throughput or delivery, increasing the number of appropriate admissions, and decreasing diversion and delay rates.

By expediting patient transfers, Baptist Health is able to ensure appropriate utilization of resources and provide a multidisciplinary approach by coordinating with physicians, pharmacists, case managers, nurses, and dispatchers.

Additionally, the Command Center is capable of:

„ Single-source coordination and operational sensitivity for acute medical and behavioral health requests for all hospital-based services throughout Baptist Health.

„ Systemwide visibility of bed resources with real-time analytics for rapid decision-making to benefit patients needing immediate care.

„ Centralized EMS dispatch for appropriate transport coordination and shared situational awareness in disaster management situations requiring leverage of system resources.

As a result of progress made toward this initiative, admissions to Baptist Health intensive care units increased from 245 in March to 302 in October, representing a 23% increase. Across the organization in October, Baptist Health had a record number of acute admissions at 1,094 and the second highest number of admissions for behavioral health at 408.

Additionally in 2022, Baptist Health completed two different milestones: 2,646 emergency department to emergency department transfers in less than five minutes and another 1,349 within 10 minutes.

This year also saw the successful coordination of multiple emergent interventional patients, resulting in improved outcomes and lives saved.

In 2023, Baptist Health plans to centralize bed placement, centralize the dispatch of environmental services, initiate remote patient monitoring, and automate the discharge process. Baptist Health also has established goals of creating system visibility for staffed bed capacity and coordinating staff to accommodate patient surge scenarios.

Another aim next year is ease of access and medical guideline development using a mobile application to improve outcomes.

Graduate Medical Education Program

Produces 17 New Physicians for Arkansas

Aiming to find local solutions to the national shortage of physicians, Baptist Health and UAMS collaborated to create the Graduate Medical Education physician residency program housed in a new building on the BHMC-North Little Rock campus.

In 2022, what had been three years in the making came to fruition—the program produced its first graduating class of 24 physicians who came from points near and far to complete physician residencies in internal medicine and family medicine.

The best part is that 17 of those 24 physicians are doing just what creators of the program hoped: Staying in Arkansas to practice medicine

and increase the number of physicians in the state.

And five of those physicians are now working within Baptist Health—including important roles in North Little Rock, Conway, Arkadelphia, and Heber Springs!

By working together, Baptist Health and UAMS are impacting the number of residency opportunities in Arkansas and helping the state better compete with other states for new physicians. Statistics show that where physicians train can have a strong influence in increasing the number of physicians in that community.

In addition to family medicine and internal medicine, two additional residency options for transitional year and psychiatry are also part of the GME program. At their full complement, the programs collectively will graduate 40 physicians into the medical community each year.

The residency programs, ranging in length between one to four years, provide quality training and are accredited by the Accrediting Council of Graduate Medical Education. Residents are part of patient care teams with

Attracting, retaining, and developing the next generation of caregivers, physicians, and leaders reflective of the diversity of the community we serve

Projected National Physician Shortage

experienced faculty, nursing staff, and ancillary providers.

The program fosters a resident’s proficiency and independence in clinical practice, teaching skills, and procedural skills. The system provides appropriate supervision to support resident growth while ensuring patient-care quality and safety.

As the primary location for the residency program, BHMC-North Little Rock offers a full range of training for residents in the inpatient,

outpatient, and subspecialty clinical settings. Residents are exposed to a variety of adult medicine diagnoses, medical conditions, and patient populations.

The Graduate Medical Education program fulfills two key goals of Baptist Health— attracting and developing the next generation of the health care workforce as well as collaborating with other organizations to improve the health of Arkansans.

Current Baptist Health UAMS GME residents with Dr. Jamie Pinto

Innovative Medical Sciences Academy Puts High School Students on Track for Future Career in Health Care

Developing the next generation of caregivers has taken on even more of a priority as national caregiver shortages have worsened in the wake of the pandemic.

A new and innovative initiative from Baptist Health seeks to help that next generation of caregivers take the first step into a health care career in the early stages of high school.

Through another new partnership in 2022, Baptist Health and the Little Rock School District created the Baptist Health Academy of Medical Sciences at Southwest High School in Little Rock. Students in this program will benefit from enhanced learning opportunities throughout their four years in high school.

The program aims to not only foster the growth of more health care professionals in central Arkansas but also provide a new avenue for high school students to start pursuing an interest in health care earlier and be more prepared for the next steps after high school.

In the 2022-23 school year, freshmen students at Southwest are gaining career exposure

through guest lecturers and career opportunity showcases. Sophomores get to tour Baptist Health locations to view firsthand different aspects of the health care industry, and juniors have job shadowing opportunities within Baptist Health.

For the 2023-24 school year, the current juniors will take part in capstone projects as seniors and have internship opportunities at Baptist Health. The capstone project will be a multifaceted assignment revolving around health care and serve as the academic culmination of students’ involvement in the academy program.

Additionally, Baptist Health is providing Southwest High School with curriculum and credentialing advice, mentorship, and expertise on project-based learning embedded into coursework in both core academics and career classes.

Future plans call for Baptist Health representatives to guide the creation of a regional industry council and school advisory board. The system is also providing equipment and other resources for the implementation of the medical sciences pathway of study.

As part of the commitment from Baptist Health, teachers at Southwest High School have opportunities to participate in externships at a Baptist Health facility as part of their professional development and have access to professional learning communities.

This partnership is part of the Academies of Central Arkansas project, an initiative of the Little Rock Regional Chamber of Commerce with the four school districts in Pulaski County that utilizes the Ford Next Generation model of enhancing the public high school experience by blending core academics with career education. Baptist Health is the first business organization in the area to join the Academies of Central Arkansas project.

BHCLR and HR recruitment teams participated in the first Central Arkansas Academies Career Fair as part of our partnership with Little Rock Southwest High School

Baptist Health-UAMS Collaboration on Cancer Care Sees Continued Growth

Baptist Health and UAMS continued to collaborate in 2022 on expanding access to essential, innovative cancer care and exploring opportunities to serve additional patients across the state.

In 2021, Baptist Health and UAMS—two of the state’s most-trusted, leading health care organizations—announced that they would be uniting to deliver state-of-the-art cancer treatments with the most innovative technology available in Arkansas.

Knowing that cancer is complicated, the partnership allows both health care systems to operate in an evidence-based environment and to have a high degree of alignment. It also helps to reach more Arkansans and diffuse more knowledge into care pathways for tomorrow.

This year saw even more growth between Baptist Health and UAMS on the cancer front, including physician collaboration to ensure that providers have a clear expectation when it

comes to services. Another goal for 2022 was to establish leadership and providers as a means to high-quality, reliable, and safe oncology services.

John Goodman was appointed as Baptist Health’s corporate vice president of oncology, pharmacy, and respiratory services this year. Goodman now steers cancer services for all of Baptist Health and leads development and execution of cancer services in partnership with the Winthrop P. Rockefeller Cancer Institute at UAMS.

Sunny R. K. Singh, M.D., joined the University of Arkansas for Medical Sciences (UAMS) Winthrop P. Rockefeller Cancer Institute this year as a hematologist/oncologist and director of the UAMS Baptist Health Cancer Center in North Little Rock.

Established providers add another level of sophistication, bringing years of focus on

Partnering with community organizations, physicians, health systems, and payers

specific concerns such as breast, lung, brain, and colorectal cancer.

UAMS Baptist Health Cancer Center in North Little Rock on the campus of Baptist Health Medical Center-North Little Rock provides hematology, medical oncology, infusion, and radiation therapy services for most cancer types.

Not only does the center provide these services, but it allows for a more complete continuum of care for cancer patients by allowing specialists to work in coordination with surgical and non-surgical providers on the hospital’s campus.

UAMS Baptist Health Cancer Center in North Little Rock also offers Surface Guided Radiation Therapy (SGRT), which particularly benefits patients with cancer of the left breast, as it can help the radiotherapy team reduce the radiation dose to the heart.

In 2023, Baptist Health and UAMS will open a new medical oncology clinic in the Hickingbotham Outpatient Center on the campus of Baptist Health Medical CenterLittle Rock. The clinic will manage the full spectrum of options for cancer patients such as prescribing the appropriate chemotherapy and leading a multi-discipline approach to address all of a cancer patient’s health needs. A 32bay infusion center is also set to open in the outpatient center.

Work on Arkansas’ first Proton Center— collaboration between Baptist Health, UAMS, Arkansas Children’s, and Proton International— also reached pivotal milestones this year.

A type of particle accelerator that serves as a key piece of the center’s equipment, a cyclotron, was installed in October at its future home on the UAMS campus as part of the $65 million project.

When completed, the Proton Center of Arkansas will offer an advanced form of radiation treatment that uses precisely focused protons to target tumors, rather than photons used in standard X-ray radiation. Proton radiation is more effective in treating some cancers, particularly those in close vicinity of critical organs for which conventional radiation can be too toxic. For patients, that means fewer and less severe side effects, faster recovery time, and an overall better quality of life.

The Proton Center is expected to begin treating patients in September 2023.

Additional opportunities ahead for the Baptist Health-UAMS partnership include UAMSsponsored clinical trials for chemotherapy and radiation therapy.

The center’s opening furthers the partnership’s goal of leveraging Baptist Health facilities across the state to expand cancer care and elevate the level of care that Arkansans have come to expect from both long-standing names in health care.

CANCER CLINIC

A Service of Baptist Health Medical Center - Little Rock

It was a busy 2022 for Baptist Health’s Population Health Services Organization (PHSO) and value-based care initiatives with the overall goals to lower the cost of care, improve health care quality, and reduce health care disparities making great progress.

The PHSO efforts are highly aligned to Baptist Health’s mission and focused on where the system wants to be in the communities it serves—helping people who are suffering from health issues and improving their health in a proactive way.

One of the biggest accomplishments of 2022 was putting together a care management team to fully guide these efforts. The team involves a collaboration across many disciplines including RNs, LPNs, medical assistance, social navigators, mental health specialists, pharmacists, and pharmacy technicians.

Another big accomplishment of 2022 was redoing contracts with payers to better support population health in a way that sustains the work going into the future.

Additionally, the Accountable Care Organization partnership with UAMS has been paid more than $10 million in the past

two years since the PHSO’s start for creating Medicare shared saving, a huge reward for a lot of work in creating quality improvements in diabetes care, blood pressure control, and cancer prevention.

Managing Care and Managing Contracts

Population health efforts can be summarized on two sides—managing care for patients and managing contracts with providers and payers.

During the transition of care from hospital to home, it is easy for the coordination of care to get lost. Patients receive instructions from providers about what to do after discharge, and then they go home and discover they did not understand them or do not remember everything in the midst of being sick and having their life and family’s lives disrupted.

Solving problems that arise during transition of care is one key to improving outcomes after discharge because many adverse health problems can occur if a patient is unable to follow directions from the provider or take the proper medication.

But transition of care is just one issue to be solved. Patients also need help in other areas such as:

Behavioral health integration—There’s more than a small chance that people who have a lot of chronic diseases are going to have depression or anxiety either brought with them to those diseases or created because of those diseases. Behavioral health integration can be a critical component to improving physical health.

Social needs—Some patients don’t have transportation. Some can’t afford the high-cost medicine they were just prescribed. Some are experiencing food insecurity issues. Some don’t have a safe place to walk after being told to exercise. Some don’t have access to a nearby grocery store that has adequate healthy foods. Social navigators are able to help with these needs.

Preventive needs—Patients often have a list of preventive instructions, and home outreach specialists are there to help with those. Pharmacists can help with the medication and determine if there is a way to lessen the number of prescriptions or find a cheaper version of an expensive medication.

Equity issues—If there is a higher mortality rate in certain racial, ethnic, or economic group, it is important to solve those outcome disparities. These efforts can be hard to maintain, however, when there is not a direct financial resource to fund them. However, identifying health equity issues and targeting groups with higher incidence of disease can in the end create revenue within an incentived contract and maintain the resource so that it becomes sustainable for others and can then be replicated to serve more people

Managing patient care on an individual level and getting patients the care they can afford is a big part of the equation in population health. But how providers get paid is another big part.

Contracting goals with the PHSO are different than fee for service because there is an incentive to create value for payers and employers by providing better care and doing a better job managing care for members and employees within the health plan. But those incentives and resources must first be negotiated in a contract, and great strides were made during 2022 in doing so.

Every payer has different focuses, so Baptist Health’s PHSO tries to align the same efforts in each one and then work to create one message that goes out to physician clinics asking them

to work on certain measures, Their incentives must be changed from volume to value— provide better outcomes and get rid of waste. Baptist Health is there to meet their needs while simplifying things for the physicians and providers.

The PHSO is looking toward new technology, new analytics, and automated outreach to patients to continue all these efforts in population health. But increasing physician engagement by having quarterly meetings and problem-solving performance issues such as readmissions are equally important. Analytics have proven to be important in helping physicians be engaged in opportunities for improvement.

Successes From the Care Management Team

Baptist Health’s PHSO interdisciplinary care management team efforts are centered around improving the patient’s physical and mental health while promoting wellness and autonomy through advocacy, communication, education, and identification of service resources.

The team manages patients through post-hospital discharge, referrals from primary care providers, and risk-stratified Epic reports for patients with complex conditions—and creates a plan of care that is specific to the patient needs.

The team members will then monitor this plan closely ensuring that all steps are being implemented correctly. Across the health care continuum, patients are routinely transferred from one service to another. Because patient care is often fragmented, duplicative, and sometimes disorganized and improperly planned, the risk of medical errors increases as the patient's exposure within the health care system increases.

The PHSO care management team bridges that gap from inpatient to the outpatient setting by creating a plan of care that is specific to the patient’s needs. Team members will then monitor this plan closely ensuring that all steps are being implemented correctly.

Reviewing medications and making sure the patient understands the appropriate medication regime they are to be on is crucial in post-discharge care management. Studies have shown that more than 40% of medication errors are believed to result from inadequate medication reconciliation in handoffs during admission, transfer, and discharge with 20% to result in patient harm.

By having a team available for outreach to patients at discharge, these caregivers are able to review medications with the patient and families in hopes of reducing these percentages that can cause life-threatening harm to patients.

Here is a success story from one of the care managers in the PHSO that exemplifies the difference this care management team is making and the complexity some patients are experiencing upon discharge,

A patient said he was very tired and fell asleep in his chair last night and slept 15 hours. He is still tired and feeling fatigued. Upon med review, we noted he is still taking meds that are no longer on his profile while also taking new meds that were prescribed upon discharge.

The patient said he has been taking those meds for years, so we reviewed the discharge med list from hospital admission and compared with the skilled nursing facility med list. We then informed him that those meds he states he is still taking are not on his list from the skilled nursing facility.

The care manager then reviewed his prior hospital admission from where he had bypass surgery and informed him that those meds were actually from the discharge at that time. However, the patient went straight to the skilled nursing facility upon discharge. The patient said, “Oh, that explains why they weren’t giving those to me while I was there.”

According to the patient, he has been away from home for a month and a half. Upon discharge from the skilled nursing facility, he said he was home 10 hours when he suddenly developed a heart issue and had to be readmitted. He did not look at his recent discharge list and just resumed his prior meds and added the new ones on top of it.

This patient has had three discharge med lists with changes over the course of two months. We strongly reinforced to the patient to only take what is on his discharge med list from most recent hospital admission and to please not take two beta-blockers stressing the importance of it possibly dropping his heart rate dangerously low.

We stressed again to only take meds from the last hospital discharge for his safety. He said he understands, will only take meds prescribed, and expressed his thanks for the follow up.

Primary Care Network Continues Growth in Providers

In 2022, Baptist Health focused on continuing to bolster its primary care network by strategic investments and provider recruitment to increase market share and the number of patients seen across the Baptist Health network.

This initiative has a large impact on the overall Baptist Health system because most care begins and ends with primary care. Patients seen by a Baptist Health primary care clinic or emergent care clinic have a built-in Baptist Health connection that increases the likelihood they will stay in the system through other points of care.

As the starting point of care, growing the number of providers and adding sites in locations that may not currently be served—whether that is in the central region of the state, west region, or rural communities—is an important part of the system’s strategic growth.

Broadening access to Baptist Health through the primary care network also improves patient loyalty to the system, and the ability to continue that patient connection through a seamless transition from primary care to other points of care can improve outcomes, quality of care, patient experience, and lower costs.

As of November 2022, Baptist Health had increased its number of primary care providers to 148 compared to 140 at the end of 2021. That total includes the addition of 12 providers to the network and the loss of four for a net gain of eight.

This increase in one year is a significant accomplishment considering the challenges of physician recruitment and the competition from other area health care providers trying to grow their primary care capabilities as well.

Part of the success in recruiting physicians is Baptist Health’s strong and positive reputation in primary care and in other areas of care. This has enabled Baptist Health to be selective in recruitment to stay consistent with the goals, mission, and values of the system.

When new primary care points are added, it is with the intent that they will help Baptist Health continue to grow in both organizational goals and in lives impacted. Baptist Health wants providers who are not only capable but also truly care about the patients they serve.

Some additional successes in 2022 in growing the primary care network have come in preventive medicine objectives to promote annual wellness visits and the Baptist Health High Risk Breast & Hereditary Cancer Clinic—both of which have led to lifesaving care for some patients.

The high-risk clinic has had some phenomenal catches with patients based on risk stratification assessments as they go through the Baptist Health Breast Center. When patients are identified as high risk, Baptist Health can immediately plug them in to the care management process that will identify risk factors and then actions that need to be taken by the patient.

Annual wellness visits have been a point of emphasis with Medicare Advantage plans, and Baptist Health has had great success this past year with identifying issues in early stages or prestages that have effectively saved the lives of these patients thanks to being called back in from a wellness visit.

Baptist Health has five specific quality metrics as a focus in primary care—breast cancer screening, diabetes control, blood pressure control, statin therapy, and colorectal cancer screening. While those are metrics that are important to payers, they are also very important to the health of patients.

If Baptist Health can do a better job at managing those five metrics at the start through primary care and preventive medicine, the end result will improve more lives of Arkansans as the number of patients accessing care through the primary care network grows.

Improving the Patient Experience

Rising above the challenges of the pandemic and exceeding expectations into the future

As many celebrated the countdown to a new year at the end of 2019, few could have imagined what 2020 would actually bring. The fear, uncertainty, and tragedy that would strike only a few short months later were unexpected. How long it would last and what else might happen was unknown. Enduring a pandemic was unprecedented for many in this lifetime.

As 2021 began, Arkansas continued to experience high volumes of COVID-19 patients as the region experienced ongoing surges. Baptist Health managed increased numbers of patients and acuity throughout the system with little relief. In addition, the nation experienced the “great resignation” with millions of employees leaving their jobs or the workforce altogether. Arkansas felt that impact even as the demand for a strong workforce continued to increase.

Despite the many challenges that Baptist Health has faced over the past three years,

the focus has remained on taking care of the patients and also employees. During times of uncertainty, the health care system looked for opportunities to stabilize the workforce, provide support and reassurance to employees, and stay focused on the mission of Baptist Health.

Throughout the pandemic, countless stories were shared that highlighted the exceptional, lifesaving care provided by the physicians and employees of Baptist Health. Numerous other stories were told of ways that Baptist Health sought to connect patients with their loved ones amidst the difficulties of isolation, shortages of personal protective equipment, and visitation restriction.

The use of bedside tablets with audio/visual abilities, leadership rounding on patients, phone calls, and Amazon Echos to drop in and see a patient are just a few examples of creative methods used to overcome the challenges.

The patient experience has always been a top priority for Baptist Health. Providing evidencedbased quality care is only half of the equation; providing that same care with Christian compassion and personal concern completes it. As an organization, Baptist Health has continued to invest in ways to elevate the patient experience. Below are just a few examples:

„ Nobl leader rounding software allows a leader to round on patients during their hospitalization to ask focused questions around their stay, identify service recovery opportunities, and recognize employees and physicians.

„ MyChart Bedside tablets are activated for every patient hospitalized and provides immediate access to their treatment plan, allows for realtime information and requests, and allows patients to electronically sign consents or review education.

„ Caregility in every patient room, either by mounted monitor or by tablet, allows providers to drop in on a patient to assess or discuss the plan of care and allows patients to connect with loved ones.

Looking forward to 2023, Baptist Health has continued to identify ways to improve the patient experience.

First, training for all current employees and incoming new hires will include education and expectations on how to create meaningful connections with their patients.

Second, establishing a System Patient Experience Council with frontline employees and leaders will be key to obtain feedback and roll out new initiatives.

Lastly, utilizing the Nobl software to capture one-on-one discussions with employees to hear their ideas and feedback will help to drive patientoriented solutions to identified challenges.

Free & Easy-to-Use Service for Our Patients

• Take the guessing out of when you’ll receive medications, have vital signs taken, or labs drawn.

• Learn more about your diagnoses, medications, and procedures with educational information at your fingertips.

• Review lab and test results, as well as view vital sign trends.

• Break boredom and stress with games, music, and social media sites accessed from the comfort of your bed.

• Never forget your careteam’s names or faces with handy photos and brief bios of each one of them.

To get started using this helpful tool, ask your caregiver for a MyChart Bedside tablet.

Screenshot from Baptist Health Nobl Software

Baptist Health employees deliver on our promise to patients and communities to deliver the highest quality of care in Arkansas. Here are a few initiatives from the past year in which Baptist Health is delivering on its promise to employees to be the best health care employer in Arkansas.

Full-Tuition Nursing Scholarships Awarded to Baptist Health Employees in 2022

A nursing scholarship program that started in Dallas five years ago to reward current health care employees with a full ride to nursing school expanded to Arkansas in 2022—and Baptist Health employees were the first in the state with the chance to attend nursing school with tuition paid and advance their careers in health care.

Called the Reach for the Stars nursing scholarship program, it awarded Baptist Health employees who want to pursue a career in nursing with full scholarships including tuition, books, and reimbursement for a stethoscope, two pairs of shoes, and three uniforms!

The Reach for the Stars program was established with the sole intent to assist those already working in health care to become registered nurses and help to provide the means for more people to become part of the essential resource of nursing for communities and health care systems.

The Reach for the Stars scholarship program at Baptist Health was fully funded by an anonymous donor through the Baptist Health Foundation.

The scholarship program aims to reach people already working in health care with the idea that the program success rates would be higher because the recipients would largely already understand the true scope of the nursing profession.

In addition to the Reach for the Stars scholarship to help Baptist Health employees reach their career goals in nursing and other health care professions, Baptist Health College Little Rock implemented additional initiatives that included a 25 percent discount for spouses and children of employees and a $1,500 Baptist Health Workforce Grant.

Here is what some Baptist Health employees had to say after being awarded these amazing full-tuition nursing scholarships…

“This scholarship means the world to me and my family. It’s going to change all of our lives for the better. I could not be any more grateful for this opportunity given to me by Baptist Health! I cannot wait until I become an RN! Thank you, Baptist Health!”

“This scholarship will allow me to prove to my children that you can do anything you set your mind to! I cannot wait to show them just what their momma can do! My family and I thank Baptist Health from the bottom of our hearts for allowing me to further my education for the better. RN here I come!”

“Receiving this scholarship lets me know that dreams do come true. This scholarship will help to reduce the debt that I have already accrued in my pursuit of obtaining a degree. It’s like a weight lifted off my shoulders and has really allowed me to put more focus on my studies as opposed to how I will be paying for it! This opportunity will not be in vain! I am forever GRATEFUL!”

Employee Assistance Program Helps Through Stressful Times of Health Care

The COVID-19 pandemic was difficult on everyone—and was especially difficult to the health care heroes there to serve people in their times of need. But in times of crisis and all the stresses for health care even on normal days, sometimes employees could use a little extra help making it through.

That’s where Baptist Health’s employee assistance program comes in.

SWEAP Connections, the employee assistance program that has partnered with Baptist Health, strives to improve the well-being of Baptist Health employees by helping them and their families stay connected to resources that support them and manage the changes and stress that come with life.

As Baptist Health has grown, SWEAP has also grown to adapt and innovate to meet the organization and employee needs in new ways.

SWEAP has developed programs to specifically address needs within the system (such as group coaching, targeted department analysis, and virtual rounding programs).

For employees, SWEAP provides access to short-term counseling, coaching, and expert behavioral health services. Help is easy to access, free, and completely confidential. Employees have access to up to four free sessions per person, per issue, per year that includes counseling with a licensed therapist.

For managers and supervisors, SWEAP Connections provides additional services and support including confidential consultations for handling employee issues and conflict; supervisor training in leadership, working with employee issues, and new manager training and self-paced online courses for building management skills and knowledge.

Drive-Thru Food Pantry Helping Employees With Food Insecurity

Baptist Health’s Community Outreach team piloted a new food pantry in 2022 specifically for employees who may be in need.

The drive-thru food pantry allowed Baptist Health employees in need of food to pick up groceries on select days of the month.

The food pantry for employees is an extension of the Community Outreach team’s Food Rx program that started nearly two years ago to

assist patients facing food insecurity issues upon discharge.

Food-insecure households strive to eliminate hunger but due to a lack of finances and resources are unable to maintain a healthy and balanced diet.

While food insecurity is typically associated with lower income, it can affect households

with a range of economic backgrounds due to other factors such as older age, disability, and other social conditions.

Arkansas has the second-worst overall food insecurity rate in the nation with 17 percent of the state’s population facing hunger and food insecurity issues.

Diversity and Inclusion Efforts Continue

Diversity and inclusion in the workplace— especially in health care—has been a focus of organizations across the country in the last several years, and Baptist Health’s diversity and inclusion committee that launched in 2021 continued its work in 2022 communicating to employees across the system and asking them to join in the conversation through a survey.

The goal of the diversity and inclusion initiative is to develop a culture of trust that builds on basic fundamentals of inclusion including respect, belonging, recognition, and personal development.

Baptist Health wants every single employee to feel respected, valued, and seen for who they

are so that they can do their best work both individually and collectively.

Working in an environment that promotes diversity and inclusion results in employees being happier to be at work, which in turn helps them do their best work and makes their work teams stronger.

Having a diverse workforce with varied skills, experiences, and knowledge increases innovation and fosters creative ideas. Employees also feel more comfortable sharing those ideas in a diverse and inclusive environment.

Employee diversity and inclusion are also essential in Baptist Health’s mission to serve all communities of people with varied backgrounds and cultures.

Supporting the Healing Ministry in 2022

Our Mission

Driven By Purpose, Led By Compassion

Baptist Health Foundation was established almost 60 years ago to provide financial support to advance the healing ministry of Baptist Health. We strategically strive to connect philanthropy to purpose and strengthen Baptist Health’s ability to provide lifesaving care.

Our Philanthropic Partnerships

We cannot achieve our mission alone… Charitable contributors join Baptist Health’s calling to give Compassionate Care to those who are not able to afford life-changing care.

Dedicated donors help Baptist Health deliver Comprehensive Care for the changing health care needs of our state.

Philanthropic partners invest in Baptist Health’s vision to cultivate Committed Caregivers for our community.

Our 2022 Philanthropic Priorities

In collaboration with Baptist Health leadership, the Foundation chose philanthropic priorities to help advance transformative goals across our health system.

COMPASSIONATE CARE FOR OUR SENIORS | OLDER ADULT CARE

Driven to Change the Lives of Seniors

The Program of All-inclusive Care for the Elderly (PACE) is a comprehensive care model that enables seniors to live as independently as possible in their own homes. These individuals must be age 55 and over and certified by the state as eligible for nursing-home level of care. Baptist Health PACE currently meets this need for about 3% of the eligible Arkansans in our four-county service area.

Utilizing interdisciplinary teams to meet both medical and non-medical needs, PACE ensures better care, safety, and dignity for seniors allowing them to remain in their home environment as long as possible.

While Baptist Health is serving nearly 100 participants in the PACE program, there are many more that need our services. More than 4,000 individuals are eligible in our service area and yet we are not currently able to meet their needs.

The national average is 10% participation within a community, and we want to meet that average as soon as possible. Over the next five years, our goal will be reached by expanding to two Baptist Health PACE centers, increasing our ability to serve our elderly Arkansans.

The Foundation has been seeking contributions to advance Baptist Health’s goal to offer compassionate care to more participants so more seniors can live safely with dignity and joy.

COMPREHENSIVE CARE FOR OUR FAMILIES | WOMEN & CHILDREN’S HEALTH

Driven to Deliver Healthy Babies

Baptist Health is the leader in quality comprehensive obstetrics (OB) services to Central Arkansas and outlying areas. For many years, Baptist Health has delivered more babies than any other hospital in the state. A number of health care systems in the state have discontinued deliveries creating a greater need to expand Baptist Health’s maternal and infant services. Baptist Health is delivering more than 7,000 babies each year in six of our medical centers.

We are delivering more babies than other hospitals by a 30% margin and more than 30% are on Medicaid, under insured, or uninsured.

With Arkansas ranking 49th in infant mortality and ranking 39th in adequate health care during pregnancy, we need to do even more.

Our NICU currently only has 55 beds for babies, but we typically need 68 to 72. Renovating our existing space will allow 80 infants and their families to bond in a private, family-focused setting.

The Foundation has been working to secure donations to help our healing ministry provide comprehensive care through expanding our services for expectant mothers and adding NICU beds for babies. We need to ensure more mothers and infants live healthy lives, including those in undeserved communities.

COMMITTED CAREGIVERS FOR OUR COMMUNITY | BEHAVIORAL HEALTH

Driven to Improve Behavioral Health in Arkansas

Arkansas ranks 46th in the nation for the availability of inpatient beds for psychiatric patients. Where the national standard is 50 beds per 100,000 people, Arkansas only has 7.5. More than 150,000 Arkansans are suffering from serious mental illness and less than 50% are receiving treatment.

Baptist Health is increasing its capacity to provide both inpatient and outpatient behavioral health services to care for people within their communities and bring additional practitioners to Arkansas. We provide mental health care for anyone, regardless of their ability to pay or the severity of their mental health needs. Behavioral health services are provided in eight Baptist Health locations. With increased capacity, Baptist Health will provide pediatric psychiatric outpatient care.

The Foundation has been pursuing partners to join our efforts to address the shortage in psychiatric physicians in Arkansas. Together, we must invest in training and cultivating committed caregivers to provide hope and healing to Arkansans throughout the state.

BAPTIST HEALTH

corporation members

Lamarr Bailey

Rochelle Bartholomew

Steven Booth

Mike Carroll

Marvin Childers

Robert Childress

Ed Choate

Dr. Preston Clegg

Dr. Steven Collier

Mike Coulson

Dr. Ed Coulter

Phillip Cox

Don Dawley, Jr.

Ronald Dedman

Rev. Bill Elliff

Warner Garner

Richard Giddings

Barbara Graves

Merlin Hagan

Russell Harrington

Dr. S. Cary Heard, Jr.

Jay Heflin

Marc Heflin

Judy Simmons Henry

Frank Hickingbotham

Herren Hickingbotham

Dr. Raymond E. Higgins II

Dr. Rex M. Horne, Jr.

Rudolph Howard

Teresa Howell

Dr. Randy L. Hyde

Jim Jones

Rev. Gregory L. Kirksey

Lyndell Lay

Mark M. Lay

Louis Lee

D.M. Lewis

Kent Lockwood

James L. Maloch

Tommy May

Dr. John McCallum

Jim McGee

Bryan McKinney

John McMorran

Dr. Glenn Millner

Dr. Carolyn Mosley

Suzanne Peyton

Michael Pierce

Phillip Pointer

Carl S. Rosenbaum

Senator Mary Anne Salmon

Dr. Paul Sanders

Dr. Ken Shaddox

Dr. John Wayne Smith

Dr. Steven Smith

Ted L. Snider

Senator Tracy Steele

Wes Sutton

Henry Torres

Robert Trammel

John C. Ward

Lance West

Craig H. Westbrook

Larry White

Troy Wells President & CEO troy.wells@baptist-health.org

Doug Weeks Executive Vice President Chief Strategy & Innovation doug.weeks@baptist-health.org

Brent Beaulieu Chief Financial Officer brent.beaulieu@baptist-health.org

Greg Crain President Central Region greg.crain@baptist-health.org

Eddie Phillips, M.D. System Chief Medical Officer eddie.phillips@baptist-health.org

Cathy Dickinson Chief Human Resources Officer cathy.dickinson@baptist-health.org

Patrick Young Chief Legal Officer patrick.young@bhlegal.org

Michael Elley Chief Information Officer michael.elley@baptist-health.org

Lena Hayes Chief Development Officer lena.hayes@baptist-health.org

Cliff Fullerton, M.D. Chief Value-Based Care Officer cliff.fullerton@baptist-health.org

Lawrence Montgomery Chief Marketing Officer lawrence.montgomery@baptist-health.org

Will Rusher CEO/COO, AHG/Practice Plus will.rusher@practice-plus.com

Julie Nix Corporate Vice President Surgery Women’s and Children’s & Rehab Services julie.nix@baptist-health.org

William Whatley Corporate Compliance Officer william.whatley@baptist-health.org

Todd Hart Corporate Vice President Real Estate todd.hart@baptist-health.org

Brock Holman Corporate Vice President Finance brock.holman@baptist-health.org

Julie Carpenter Corporate Vice President Revenue Cycle julie.carpenter@baptist-health.org

Lisa Farmer Corporate Vice President Supply Chain lisa.farmer@baptist-health.org

John Goodman Corporate Vice President Oncology & Pharmacy Services john.goodman@baptist-health.org

Sidney Hiller Administrative Fellow sidney.hiller@baptist-health.org

Michael Rodgers Director of Pastoral Care michael.rodgers@baptist-health.org

Steven Rose Corporate Vice President Finance & Accounting steven.rose@baptist-health.org

Robert Furrey Corporate Vice President Clinical Performance Improvement robert.furrey@baptist-health.org

Amanda Novack, M.D. Corporate Medical Vice President Quality And Safety amanda.novack@baptist-health.org

Sheila Williams Vice President PACE sheila.williams@baptist-health.org

John Neumeier AVP Practice Acquisition & Managed Care AHG/Practice Plus, Baptist Health jpneumeier@practice-plus.com

William Hawkins, M.D. Chief Medical Officer, AHG & Population Health william.hawkins@practice-plus.com

Wendell Pahls, M.D. Medicial Director Emergency Services wendell.pahls@baptist-health.org

Herb Hahn, M.D. Executive Director Physicians Partner herbert.hahn@baptist-health.org

Alan Forrest Associate Vice President Support Services alan.forrest@baptist-health.org

greg.stubblefield@baptist-health.org

kourtney.matlock@baptist-health.org

david.alexander@baptist-health.org

Mike Perkins President BHMC-Little Rock mike.perkins@baptist-health.org

Greg Stubblefield President Baptist Health Extend Care Hospital

David Alexander Associate Vice President Perioperative Services BHMC-Little Rock

Anthony Bennett, M.D. Chief Medical Officer BHMC-Little Rock anthony.bennett@baptist-health.org

Michele Diedrich Chief Nursing Officer BHMC-Little Rock michele.diedrich@baptist-health.org

Wendy Lincoln Associate Vice President Patient Care BHMC-Little Rock wendy.lincoln@baptist-health.org

Mackenzie Clyburn Associate Vice President Hospital Administration BHMC-Little Rock mackenzie.clyburn@baptist-health.org

Kourtney Matlock President Baptist Health Rehabilitation Institute

Kathy Tilton Associate Vice President Patient Services Baptist Health Rehabilitation Institute kathy.tilton@baptist-health.org

Keith Owen Vice President Cardiovascular Services keith.owen@baptist-health.org

callie.parks@baptist-health.org

BHMC-North Little Rock kelley.hamby@baptist-health.org

felisha.mason@baptist-health.org

Cody Walker President BHMC-North Little Rock cody.walker@baptist-health.org

Stan Kellar, M.D. Chief Medical Officer, BHMC-North Little Rock stan.kellar@baptist-health.org

Kelley Hamby Chief Nursing Officer

Melissa Yandell Associate DIO, Graduate Medical Education BHMC-North Little Rock melissa.yandell@baptist-health.org

Callie Parks AVP Hospital Operations BHMC-North Little Rock

April Bennett Presdient BHMC-Conway april.bennett@baptist-health.org

Jeff Carrier President Western Region jeffrey.carrier@baptist-health.org

Felisha Mason Chief Nursing Officer BH-FS/BH-VB

In fulfilling our mission, we place special emphasis on the values of service, honesty, respect, stewardship, and performance.

SERVICE

Quality service is the foundation of any successful business and is even more essential in the provision of healthcare. Our success is dependent on each employee’s desire and commitment to serve others.

HONESTY

Adherence to the moral values of fairness, integrity, and honor in all relationships is a major priority.

RESPECT

All people are to be treated as individuals with courtesy and thoughtfulness. Respect for each person’s dignity and worth is essential. Patients are to be treated with concern and compassion.

STEWARDSHIP

We prudently commit our resources, using our talents and strengths in an effective and efficient manner. Our facilities and equipment are maintained with pride.

PERFORMANCE

Desired characteristics of Baptist Health employees include initiative, dedication, talent, and knowledge tempered by common sense. The highest possible performance from all employees is expected, but never at the expense of our values. It is imperative that complacency and mediocrity be avoided through innovation and progress.

Kevin Storey President BHMC-Heber Springs BHMC-Stuttgart kevin.storey@baptist-health.org

Jay Quebedeaux President BHMC-HSC BHMC-Arkadelphia jay.quebedeaux@baptist-health.org

Jon Watson Associate Vice President Regional Operations jon.watson@baptist-health.org

Susan E. Williams Chief Nursing Officer Regional Hospitals susan.e.williams@baptist-health.org

Medical Centers

Baptist Health Extended Care Hospital

Baptist Health Medical Center-Arkadelphia

Baptist Health Medical Center-Conway

Baptist Health Medical Center-Heber Springs

Baptist Health Medical Center-Hot Spring County

Baptist Health Medical Center-Little Rock

Baptist Health Medical Center-North Little Rock

Baptist Health Medical Center-Stuttgart

Baptist Health Rehabilitation Institute

Baptist Health-Fort Smith

Baptist Health-Van Buren

Heber Springs

Conway

Stuttgart

Arkadelphia

Malvern

Fort Smith

Van Buren

Little Rock

North Little Rock

Clinics

Arkansas Health Group (Baptist Health Owned)

Arkansas Perinatal Services

Baptist Health Behavioral Services Clinic-Little Rock

Baptist Health Behavioral Health Clinic-North Little Rock

Baptist Health Endocrinology Clinic-Little Rock (Health Management Center)

Baptist Health Endocrinology Clinic-Fort Smith

Baptist Health Family Clinic-Baptist Health Drive

Baptist Health Family Clinic-Bryant

Baptist Health Family Clinic-Cabot

Baptist Health Family Clinic-Conway West

Baptist Health Family Clinic-Hillcrest

Baptist Health Family Clinic-Lakewood

Baptist Health Family Clinic-Lonoke

Baptist Health Family Clinic-Maumelle

Baptist Health Family Clinic-Otter Creek

Baptist Health Family Clinic-Perryville

Baptist Health Family Clinic-West

Baptist Health Family Clinic-White Hall

Baptist Health Gastroenterology Clinic

Baptist Health Interventional Pulmonology & Critical Care Clinic

Baptist Health On-Site Clinic-Chronic Care Management (340B Initiative)

Baptist Health Orthopedic Clinic-Little Rock

Baptist Health Orthopedic Clinic-Little Rock (Satellite Location-Benton)

Baptist Health Orthopedic Clinic-Little Rock (Satellite Location-Malvern)

Baptist Health Orthopedic Clinic-Stuttgart

Baptist Health Pediatric Clinic-Conway

Baptist Health Pulmology Clinic-Conway

Baptist Health Specialty Clinic-Arkadelphia

Rural Health Clinics

Baptist Health Arkadelphia Medical Clinic

Baptist Health Family Clinic-Bismarck

Baptist Health Family Clinic-Brinkley

Baptist Health Family Clinic-Caddo Valley

Baptist Health Family Clinic-Clarendon

Baptist Health Family Clinic-DeWitt

Baptist Health Family Clinic-England

Baptist Health Family Clinic-Greers Ferry

Baptist Health Family Clinic-Gurdon

Partnership Clinics

Baptist Health Specialty Clinic-Conway

Baptist Health Specialty Clinic-Malvern

Baptist Health Specialty Clinic-North Little Rock (Endocrinology, Neurology, Rheumatology, Sleep)

Baptist Health Specialty Clinic-North Little Rock (Pulmonology & Critical Care, Infectious Diseases)

Baptist Health Spine Center

Baptist Health Supportive Medicine-Little Rock

Baptist Health Supportive Medicine-North Little Rock

Baptist Health Surgical and Specialty Clinic-Conway

Baptist Health Surgical Clinic of Central Arkansas

Baptist Health Urogynecology Clinic

Baptist Health Urogynecology Satellite Location-Bryant

Baptist Health Urogynecology Satellite Location-North Little Rock

Baptist Health Weight & Nutrition Center

Baptist Health Weight & Nutrition Center (Malvern)

Baptist Health Women’s Clinic-Conway

Baptist Health Women’s Clinic-Conway (Satellite Location-Heber Springs)

Baptist Health Women’s Clinic-North Little Rock

Baptist Health Women’s Clinic-Stuttgart

Beebe Family Clinic, A Baptist Health Affiliate

Benton Family Clinic, A Baptist Health Affiliate

Baptist Health Maternal Fetal Medicine

Greenbrier Family Clinic, A Baptist Health Affiliate

Ouachita Valley Family Clinic, A Baptist Health Affiliate

Sherwood Family Medical Center, A Baptist Health Affiliate

Baptist Health Family Clinic-Hazen

Baptist Health Family Clinic-Heber Springs

Baptist Health Family Clinic-Heber Springs Campus Clinic

Baptist Health Family Clinic-Malvern

Baptist Health Family Clinic-Prescott

Baptist Health Family Clinic-Sparkman

Baptist Health Stuttgart Medical Clinic

Baptist Health Family Medicine Residency Clinic (Baptist Health UAMS Medical Education Program)

Baptist Health Internal Medicine Clinic-North Little Rock (Baptist Health UAMS Medical Education Program)

Baptist Health-UAMS Cancer Clinic-Little Rock (Opening Jan. 2023)

Baptist Health-UAMS Thoracic Surgery

Baptist Health-UAMS Vascular Surgery and Endovascular Surgery

North Little Rock Medical Plaza/Rose City (A partnership between Baptist Health and the City of North Little Rock - Opening 2023)

UAMS Baptist Health Orthopaedic Clinic-Conway

UAMS-Baptist Health Cancer Center Program-North Little Rock

UAMS-Baptist Health Radiation Therapy Center

UAMS Medical Oncology and Infusion Center

Vigilant Health-An Affiliate of Baptist Health

Clinics (continued)

Western Region

Baptist Health Adult Medicine Specialists-Fort Smith

Baptist Health Behavioral Health Services-Fort Smith

Baptist Health Cancer Center-Fort Smith

Baptist Health Cardiology Center-Fort Smith

Baptist Health Cardiology Clinic-Fort Smith (Satellite Location-Poteau)

Baptist Health Cardiothoracic and Vascular Surgery Center-Fort Smith

Baptist Health Ear, Nose, Throat and Allergy Center-West

Baptist Health Family Clinic-Alma

Baptist Health Family Clinic-Dodson Avenue Ste 195

Baptist Health Family Clinic-Ellsworth Road

Baptist Health Family Clinic-Greenwood

Baptist Health Family Clinic-Kelley Highway

Baptist Health Family Clinic-Massard

Baptist Health Family Clinic-South

Baptist Health Family Clinic-Southpointe

Baptist Health Family Clinic-Van Buren

Baptist Health Foot and Ankle Clinic-Fort Smith

Baptist Health Gastroenterology Clinic-Fort Smith

Practice Plus (clients)

Advanced Spine & Pain Centers, Inc.-Conway

Advanced Spine & Pain Centers, Inc.-Little Rock

Advanced Spine & Pain Centers, Inc.-North Little Rock

Arkadelphia Anesthesia

Arkansas Ear Nose & Throat, P.A.

Arkansas Epilepsy Program, P.A.

Arkansas Gyn Oncology, P.A.

Arkansas Pulmonary Clinic, P.A.

Arkansas Spine and Pain Surgical Clinic

Arkansas Women’s Center

Baptist Health Center for Clinical Research

Benny J. Green, M.D., P.A.

Central Arkansas Surgery Center

Hospital Based Groups

AHG Hospital Based Groups

Arkansas Health Group Anesthesia-Arkadelphia

Arkansas Health Group Anesthesia-Conway

Arkansas Health Group Anesthesia-Fort Smith

Arkansas Health Group Anesthesia-Hot Spring County

Arkansas Health Group Anesthesia-Little Rock

Arkansas Health Group Anesthesia-North Little Rock

Arkansas Health Group Anesthesia-Springhill Outpatient Center

Arkansas Health Group Anesthesia-Stuttgart

Arkansas Health Group Anesthesia-Van Buren

Practice Plus Hospital Based Group

Baptist Health Ambulance Service-Arkadelphia

Little Rock Emergency Doctors’ Group

Little Rock Emergency Doctors’ Group-Conway

Baptist Health Internal Medicine Clinic-Fort Smith

Baptist Health Lung Center-Fort Smith

Baptist Health Orthopedic Clinic-Fort Smith

Baptist Health Pain Management Clinic-Fort Smith

Baptist Health Pediatric Clinic

Baptist Health Radiation Oncology-Fort Smith

Baptist Health Renal Care-Fort Smith

Baptist Health Senior Care Behavioral Health-Fort Smith

Baptist Health Specialty Clinic-Fort Smith

Baptist Health Specialty Clinic-Van Buren

Baptist Health Surgical Clinic-Dodson Avenue Ste 250

Baptist Health Surgical Clinic-Lexington Avenue

Baptist Health Urology Clinic-Fort Smith

Baptist Health Women’s Clinic-Fort Smith

Baptist Health Women’s Clinic-Fort Smith (Satellite Location-Poteau)

Baptist Health Wound and Hyperbaric Center-Fort Smith

Baptist Health-La Clinica del Pueblo

Little Rock Emergency Doctors Group-Fort Smith

Central Clinic for Women

Chi Arthritis and Rheumtatology, PA

Cornerstone Clinic for Women

Family Care of South Arkansas

Heber Springs Anesthesia

Hot Springs Surgery Clinic

Houk Rheumatology

Interventional Pain Management Center

Mocek Spine Clinic

Ozark Medical Clinic, LLC

Rice Clinic, P.A.

Spa City Pain Management

Stuttgart Anesthesia

Walker Internal Medicine Clinic, P.A.

Internal Medicine Associates-Arkadelphia

Internal Medicine Associates-Conway

Internal Medicine Associates-Fort Smith

Internal Medicine Associates-Heber Springs

Internal Medicine Associates-Hot Spring County

Internal Medicine Associates-Little Rock

Internal Medicine Associates-North Little Rock

Little Rock Emergency Doctors’ Group-Fort Smith

Rehabilitation Medicine

Little Rock Emergency Doctors’ Group-Regionals (Arkadelphia, Heber Springs, Hot Spring County, Stuttgart)

Heart Institute

Arkansas Cardiology Clinic-A department of BHMC-C

Arkansas Cardiology Clinic-A department of BHMC-LR

Arkansas Cardiology Clinic-A department of BHMC-NLR

Baptist Health Cardiac Rehabilitation-Conway

Baptist Health Cardiac Rehabilitation-Heber Springs

Baptist Health Cardiac Rehabilitation-Little Rock

Baptist Health Cardiac Rehabilitation-North Little Rock

Baptist Health Cardiothoracic Surgery Clinic

Baptist Health Cardiothoracic Surgery Clinic Satellite Location-White Hall

Baptist Health Heart Failure and Transplant Institute

Baptist Health Heart Failure and Transplant Institute Satellite Location-Jonesboro

Baptist Health Heart Institute (Little Rock, North Little Rock, Conway)

Baptist Health Heart Institute Satellite Location-Arkadelphia

Baptist Health Heart Institute Satellite Location-Augusta

Baptist Health Heart Institute Satellite Location-Beebe

Baptist Health Heart Institute Satellite Location-Benton (Benton Family Clinic)

Baptist Health Heart Institute Satellite Location-Benton (Family Practice Associates Benton)

Baptist Health Heart Institute Satellite Location-Bryant

ER & Urgent Care

Baptist Health Emergency Department-Arkadelphia

Baptist Health Emergency Department-Conway

Baptist Health Emergency Department-Fort Smith

Baptist Health Emergency Department-Heber Springs

Baptist Health Emergency Department-Hot Spring County

Baptist Health Emergency Department-Little Rock

Baptist Health Emergency Department-North Little Rock

Baptist Health Emergency Department-Stuttgart

Baptist Health Emergency Department-Van Buren

Baptist Health Urgent Care Beebe-An Affiliate of Urgent Team

Baptist Health Urgent Care Benton-An Affiliate of Urgent Team

Baptist Health Urgent Care Bryant-An Affiliate of Urgent Team

Baptist Health Urgent Care Cabot-An Affiliate of Urgent Team

Baptist Health Urgent Care Fort Smith (Rogers Ave)-An Affiliate of Urgent Team

Baptist Health Urgent Care Fort Smith (Northside)-An Affiliate of Urgent Team

Baptist Health Urgent Care Fort Smith (Zero Street)-An Affiliate of Urgent Team

Imaging Services

Baptist Health Imaging Center-Fort Smith

Baptist Health Imaging Center-Kanis Road, A department of BHMC-LR

Baptist Health Imaging Center-North Little Rock

Baptist Health Imaging Center-Saline County

Neuro Services

Baptist Health Neurology-Conway

Baptist Health Neurology-Heber Springs

Baptist Health Neurology-Little Rock

Baptist Health Neurology-North Little Rock

Baptist Health Neurology Clinic-Fort Smith

Baptist Health Neurology Outpatient Clinic-Little Rock

Baptist Health Neuroscience Center-Fort Smith

Baptist Health Neurosurgery Arkansas

Baptist Health Neurosurgery Arkansas Satellite Location-Arkadelphia

Baptist Health Heart Institute Satellite Location-Cabot (BHFC-Cabot)

Baptist Health Heart Institute Satellite Location-Cabot (Cabot Medical Care)

Baptist Health Heart Institute Satellite Location-Camden

Baptist Health Heart Institute Satellite Location-Carlisle

Baptist Health Heart Institute Satellite Location-Clarendon

Baptist Health Heart Institute Satellite Location-Clinton

Baptist Health Heart Institute Satellite Location-El Dorado

Baptist Health Heart Institute Satellite Location-Heber Springs

Baptist Health Heart Institute Satellite Location-Jacksonville

Baptist Health Heart Institute Satellite Location-Lonoke

Baptist Health Heart Institute Satellite Location-Malvern

Baptist Health Heart Institute Satellite Location-Monticello

Baptist Health Heart Institute Satellite Location-Morrilton

Baptist Health Heart Institute Satellite Location-Russellville

Baptist Health Heart Institute Satellite Location-Sheridan

Baptist Health Heart Institute Satellite Location-Stuttgart

Baptist Health Heart Institute Satellite Location-Vilonia

Baptist Health Heart Institute Valve Clinic

Baptist Health Urgent Care Jacksonville-An Affiliate of Urgent Team

Baptist Health Urgent Care Little Rock (Cantrell/Heights)-An Affiliate of Urgent Team

Baptist Health Urgent Care Little Rock (Markham Street)-An Affiliate of Urgent Team

Baptist Health Urgent Care Little Rock (West)-An Affiliate of Urgent Team

Baptist Health Urgent Care North Little Rock-An Affiliate of Urgent Team

Baptist Health Urgent Care Van Buren-An Affiliate of Urgent Team

Baptist Health Walk-In Clinic-Fort Smith

Sherwood Urgent Care Batesville (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Conway (Dave Ward) (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Conway (Skyline Drive) (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Hot Springs (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Lonoke (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Maumelle (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Quitman (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Russellville (owned by Baptist Health Affiliate Urgent Team)

Sherwood Urgent Care Searcy (owned by Baptist Health Affiliate Urgent Team)

Baptist Health Imaging Center-Van Buren

Baptist Health MRI-Little Rock

Baptist Health MRI-North Little Rock

Baptist Health Neurosurgery Arkansas Satellite Location-Camden

Baptist Health Neurosurgery Arkansas Satellite Location-Conway

Baptist Health Neurosurgery Arkansas Satellite Location-Heber Springs

Baptist Health Neurosurgery Arkansas Satellite Location-Hot Springs

Baptist Health Neurosurgery Arkansas Satellite Location-Monticello

Baptist Health Neurosurgery Arkansas Satellite Location-North Little Rock

Baptist Health Neurosurgery Arkansas Satellite Location-Searcy

Baptist Health Neurosurgery Arkansas Satellite Location-Stuttgart

Baptist Health Neurosurgery Arkansas Satellite Location-White Hall

Sleep Services

Baptist Health Sleep Center-North Little Rock

Baptist Health Sleep Center-Hot Spring County

Baptist Health Sleep Center-Little Rock

Baptist Health Sleep Disorder Center

Baptist Health Sleep Clinic-Arkadelphia

Baptist Health Sleep Clinic-Benton (Baptist Health Family Clinic-Benton)

Senior Services

Baptist Health PACE

Ginny and Bob Shell Alzheimer’s Center Parkway Health Center

Therapy Centers

Baptist Health Therapy Center-Van Buren

Baptist Health Therapy Center-Arkadelphia

Baptist Health Therapy Center-Benton

Baptist Health Rehabilitation Institute Outpatient Clinic

Baptist Health Therapy Center-Bowman Curve

Baptist Health Therapy Center-Bryant

Baptist Health Therapy Center-Cabot

Baptist Health Therapy Center-Conway

Baptist Health Therapy Center-Fairfield Bay

Baptist Health Therapy Center-Fort Smith

Baptist Health Therapy Center-Greenbrier

Baptist Health Therapy Center-Heber Springs

Breast Centers

Baptist Health Breast Center-Fort Smith

Baptist Health Breast Center-Little Rock

Home Health & Hospice

Baptist Health Home Health Network-Arkadelphia

Baptist Health Home Health Network-Heber Springs

Baptist Health Home Health Network-Little Rock

Baptist Health Hospice-Arkadelphia

Virtual Care Services

Baptist Health Telehealth-Baptist Health Medical Center-Arkadelphia

Baptist Health Telehealth-Baptist Health Medical Center-Conway

Baptist Health Telehealth-Baptist Health Medical Center-Fort Smith

Baptist Health Telehealth-Baptist Health Medical Center-Heber Springs

Baptist Health Telehealth-Baptist Health Medical Center-Hot Spring County

Baptist Health Telehealth-Baptist Health Medical Center-Little Rock

Baptist Health Telehealth-Baptist Health Medical Center-North Little Rock

Baptist Health Sleep Clinic-Conway West (Baptist Health Family Clinic-Conway West)

Baptist Health Sleep Clinic-Heber Springs

Baptist Health Sleep Clinic-Hot Spring County

Baptist Health Sleep Clinic-Little Rock

Baptist Health Sleep Clinic-North Little Rock

Baptist Health Sleep Clinic-Stuttgart

Parkway Heights Parkway Village

Baptist Health Therapy Center-Heights

Baptist Health Therapy Center-Hot Spring County

Baptist Health Therapy Center-Jacksonville

Baptist Health Therapy Center-Lonoke

Baptist Health Therapy Center-Maumelle

Baptist Health Therapy Center-North Little Rock

Baptist Health Therapy Center-Otter Creek

Baptist Health Therapy Center-Saddle Creek

Baptist Health Therapy Center-Sheridan

Baptist Health Therapy Center-Sherwood

Baptist Health Therapy Center-Stuttgart

Baptist Health Breast Center-North Little Rock

Baptist Health High Risk Breast & Hereditary Cancer Clinic

Baptist Health Hospice-Little Rock

Baptist Health HouseCalls-Malvern

Baptist Health Supportive Medicine At Home

Baptist Health Supportive Care at Home (Coming Soon)

Baptist Health Telehealth-Baptist Health Medical Center-Stuttgart

Baptist Health Telehealth-Baptist Health Medical Center-Van Buren

Baptist Health Virtual Care

Baptist Health Virtual Care-24/7 Clinic Caregility

Community Wellness Centers

Baptist Health Community Clinic-First Presbyterian Church-Stewpot

Baptist Health Community Wellness Center-Bryant Senior Activity Center

Baptist Health Community Wellness Center-Dunbar Community Center

Baptist Health Community Wellness Center-Lonoke Community Center

Baptist Health Community Wellness Center-Mosaic Church of Central Arkansas

Baptist Health Community Wellness Center-Nixon Library

Baptist Health Community Wellness Center-Patrick Henry Hays Senior Citizens Center

Baptist Health Community Wellness Center-Sherwood Senior Citizens Community Center

Baptist Health Community Wellness Center-Southwest Community Center

Baptist Health Mobile Health Unit

Baptist Health Pregnancy Wellness Center-Little Rock

Heaven’s Loft Wellness Center-North Little Rock

Other

Alliance Homecare Equipment-Benton

Alliance Homecare Equipment-Heber Springs

Alliance Homecare Equipment-Little Rock

Alliance Homecare Equipment-North Little Rock

Baptist Health College Little Rock

Baptist Health Diabetes Self-Management Program-Little Rock

Baptist Health Diabetes Self-Management Program-North Little Rock

Baptist Health Diabetes Self-Management Program-Heber Springs

Baptist Health Eye Center

Baptist Health Expressly For You - Fort Smith

Baptist Health Expressly For You - Little Rock

Baptist Health Foundation

Baptist Health Foundation-Cleburne County

Baptist Health Foundation-Suttgart Memorial Hospital Foundation

Baptist Health HealthLine

Baptist Health Laboratory-Fort Smith

Baptist Health MedFlight

Baptist Health Medical Plaza

Baptist Health Medical Towers Pharmacy & Infusion Services

Baptist Health Preschool-Little Rock

Baptist Health Preschool-North Little Rock

Baptist Health Rehabilitation Institute-Conway (Inpatient Unit)

Baptist Health Rehabilitation Institute-North Little Rock (Inpatient Unit)

Baptist Health Vein Center

Baptist Health Weight Loss Program

Baptist Health Women’s Resource Center

Baptist Health Wound & Hyperbaric Center

Baptist Health-Southwest Campus

Springhill Surgery Center-North Little Rock

The Surgical Pavilion-Little Rock

OrthoArkansas Surgery Center-Little Rock

Organizational Information