Have you received a text from Council?

Ballina Shire Council has introduced SMS (text messages) as a new way of communicating with our community quickly and efficiently. Text messages are being used for a variety of services such as pet registration, outstanding fee reminders, public health advice regarding mosquitoes, and rain alerts to check erosion and sediment controls.

HOW WILL YOU KNOW IT’S FROM COUNCIL?

Text messages from Council will always reference Ballina Shire Council and Council’s contact phone number 1300 864 444. The message will often have specific details that you are likely to be expecting, for example a reminder notice regarding your pet registration.

If you receive a text message from Council and you do not want to receive any more texts relating to that topic you can click the ‘Opt Out’ link.

If you are ever unsure if a text message is legitimate, please phone Council on 1300 864 444 and our staff will be able to confirm if you have been contacted via text.

Scam text messages have a few common trademarks, including incorrect spelling or poor grammar, abnormally long phone numbers, requests for personal information, content that is not relevant to you or you were not expecting, an urgent request (such as '24 hours to respond'), or an offer that is too good to be true.

To stay up the date on the latest cyber security information visit scamwatch.gov.au