TRANSPORTATION SERVICES

Hours Of Operation

Monday—Friday 8:00 am to 4:30 pm

Ext. 1200 or 720.815.1200

If you need transportation during business hours, please make your request to Concierge Services or through LifeLoop 48 hours in advance of the time you have requested to leave. Impromptu service may be accommodated based on availability.

Complimentary Transportation

Balfour will provide transportation for residents to certain local shopping centers, banks, and designated medical centers within a specific radius of the community on an established schedule at no additional charge. Additional fees would apply for transportation outside of the service radius.

Additional Transportation Costs

• Transportation outside of 20-mile radius, $35 each way

• Transportation outside of normal business hours: $45 each way

• Transportation to DIA: $75 each way (any day or time with 72-hour notice)

Additional Guidelines

Standing appointments will be scheduled and confirmed by Concierge Services with the resident’s input. The reoccurring appointment will be scheduled until the resident cancels or revises the request with Transportation.

It is up to the resident to notify Concierge Services or through LifeLoop of any changes in transportation requests as soon as possible. Medical appointments are given priority in scheduling. We make every effort to accommodate all requests.

Memory Care

Any Memory Care resident using Balfour’s transportation services must have a companion to accompany them to their destination. Balfour will not provide such a companion for Memory Care residents

All prices and coverage hours are subject to change.

Emergency Call Unit

In your apartment bathroom there is an Emergency Call Unit. If you are having an emergency and require immediate medical assistance, please pull the cord and/or press your pendant. This will send notification to the care staff that you are in need of assistance. When the care staff receives an emergency notification from a pull cord or a pendant they will come to your apartment.

Emergency Systems In Apartments

Once activated, the emergency system will alert our Nursing Team who will go to the apartment, assess the situation and call for medical personnel if needed.

Fire Safety

The Longmont Fire Department maintains six fire stations. The closest is located at 501 South Pratt Parkway, Longmont, CO 80501 which is 2.2 miles away (2-5 minute response time) from Balfour Longmont. The second closest is located at 617 Barberry Dr., Longmont, CO 80503 and is 2.4 miles away (2-5 minute response time) from Balfour Longmont.

Fire Drills

Periodically we will conduct fire drills for the benefit of both the staff and residents. In those instances, we request that you start the evacuation process. At the end of the drill, we will declare an “all clear” and notify the residents.

Practice Fire Safety

• Balfour Senior Living is a non-smoking community. Smoking, vaping or use of any tobacco products are not allowed anywhere on the Balfour premises, including common areas, personal vehicles, and resident apartments. Smoking, vaping or use of any tobacco products is only allowed off-site.

• Candles are not allowed.

• Space heaters are not allowed.

• Extensions cords are not allowed; power strips are permissible.

• Personal barbecue grills are not allowed at Balfour. We can provide a grill for use in designated areas only. Please contact Concierge Services for details.

Power Outage

Within 15 minutes of losing power, Concierge Services will call Xcel Energy to determine the length of time the power will be out and if it is a localized outage or if it is more widespread. Balfour at Longmont is equipped with a emergency back up generator for power outages.

In Case Of Fire

Balfour at Longmont is constructed to meet strict codes governing fire safety. The following summarizes the construction of Balfour Senior Living with respect to fire safety:

• Doors leading from hallways to units can withstand fire for 20 minutes.

• Walls between units can withstand fire for 1 hour.

• Each building floor has a series of fire doors which close automatically when the building fire alarm is triggered. These doors serve as smoke and fire barriers and withstand fire for 1 ½ hours.

• Stairways provide a protected area as they are concrete block structures with doors that can withstand fire up to 1 ½ hours.

• All duct work in the ventilation system has fire dampers to prevent the spread of fire through the heating and air conditioning system.

• Carpet in the units is made with a fire retardant.

Start The Evacuation Process

If the alarm goes off, Concierge Services identifies the location of the fire on the fire panel at the Front Entrance and waits for the Fire Department to arrive to direct them to the location of the fire. Other staff members have additional responsibilities during the day, including bringing a fire extinguisher to the location of the fire and using it. Concierge Services has been instructed by the Fire Department to guide them to the fire.

IF THE FIRE IS IN YOUR UNIT, GO TO THE NEAREST STAIRWAY OR THROUGH FIRE DOORS TO A SMOKE-FREE AREA AND START THE EVACUATION PROCESS.

The fire panel will tell the Fire Department the location of the fire and automatically direct personnel to the specified unit/area. The Fire Department will search all stairways during any evacuation.

IF YOU CANNOT LEAVE YOUR UNIT BECAUSE OF SMOKE IN THE HALLWAY, SOAK TOWELS WITH WATER AND STUFF THEM BENEATH YOUR DOOR. Call 9-1-1 to report your situation. If you have a balcony or patio, go there, and close the door behind you. Remember to unlock the door first.