DIGITAL SERVICES

Internet & TV

Wireless internet and basic digital television are included in monthly service fee. If you wish to upgrade your service, please call Xfinity by Comcast at 855.307.4896 or visit https://my.xfinity.com

Resident & Guest WiFi

Network: Balfour_Guest

Password: Balfourw1reless

Phone

To reach an outside phone number, please dial, “9” then the phone number.

International calling can be achieved with the purchase of an international calling card from a local retailer.

Technology Assistance

If you have technical issues with your internet, TV, or phone, please contact Concierge Services. A member of the Balfour team will be contacted to assist you. You may also submit a Maintenance request through Concierge Services or via LifeLoop. Additional charges may apply.

Technology Training

Our staff is happy to help you and your digital devices settle in to your Balfour home. We know that getting used to new WiFi, cellular service, internet service providers, apps, software platforms, etc. can be difficult. Please let us know if you need our assistance. No question is too small or large to ask.

We are always adapting to the needs of our residents and we will provide the needed help and training you need to make your move to Balfour as comfortable as possible.

Be sure to schedule time with our team to get to know our LifeLoop app and platform. LifeLoop is a wonderful, safe, and secure communication platform for you, your loved ones, and our staff.

Video Recording

Balfour Senior Living prohibits the installation and use of video and or audio surveillance in resident apartments.