Odoo Website Helpdesk Support Ticket and Issue Management Module

Odoo Website Helpdesk Support Ticket Management

https://www.axistechnolabs.com

business@axistechnolabs.com

+91-910-664-9361

Odoo Website Helpdesk

https://www.axistechnolabs.com

business@axistechnolabs.com

+91-910-664-9361

About App: A customer support module that built for best practices and rated as the best helpdesk support by multiple independent industry sources.

Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.

About App: Odoo Website Helpdesk Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate.

User can do quick actions like assignments, changing priority, ticket status. Ticket Due time display day, week, month, Year counts.

About App: Website Helpdesk Dashboard tickets priority displays for Urgent, High, Medium or Low with our Odoo website customer helpdesk support Ticketing System.

Website Helpdesk Module - provides a website interface for submitting requests by the users.

About App: odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions. Read the Website Service Desk module guide for more information.

Key Features of Odoo Website Helpdesk Our rich and modern dashboard keeps you upto-date on your help desk statistics Add, edit, and delete your support employees, Team or support agents and set access Customer Helpdesk support moudle in odoo help your business to manage customer tickets.

Key Features of Odoo Website Helpdesk See all Ticket activities, Status of Ticket and Report of support users and customers Helpdesk Ticket feature allows to the right tickets goes to the right department Configurable auto email sending mechanism when customer create support ticket from odoo website

Key Features of Odoo Website Helpdesk HelpDesk Support admin allow staff, agents to assign tickets during response to avoid confliction

Transfer tickets between departments when being handled by the correct agents with status All support responses are display in odoo website helpdesk tickets menu for customers

Key Features of Odoo Website Helpdesk Tasks can be associated with tickets or they can stand alone in the help desk

Summary Menu for Future v/s current ticket status check this will display in admin In odoo helpdesk support admin you can see all ticket in calender view

Key Features of Odoo Website Helpdesk Support Manager can close tickets and send invoice to customers as per timesheet

Document attachment functionality implement in odoo website frontend form Added features in odoo HelpDesk support form for create customer tickets request

Key Features of Odoo Website Helpdesk The customer can submit ratings and review/ comments on particular ticket

The customer can login and close their ticket from website helpdesk frontend Filter option in odoo backend for view customer ratings and review/comments

Key Features of Odoo Website Helpdesk When customer create support request through star field for set priority(Urgent, High, Medium)

Create custom field in kanban view and drag/drop ticket with it's updated status Perfect user interface for listing all ticket display in list view for Support Admin/Support Agent

Key Features of Odoo Website Helpdesk When customer create support request through star field for set priority(Urgent, High, Medium)

Admin can see all tickets in activity view with its status in Odoo helpdesk support module Chatter Message Send feature available for customer they can write and send to admin/agents

Odoo Website Helpdesk Dashboard

Odoo Website Helpdesk Dashboard Customer Ticket Support and Issue Management

Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display (New feature)

Summary - Overall Status of HelpDesk Customer Tickets Status and Reports

Support User of this Helpdesk Support Module

HelpDesk Team Configuration You can add helpdesk team and assign to support user.

Helpdesk Team Detail Add Support User,Manage Team and assign tickets.

Kanban View - Tickets with Status Customer tickets status -(New, Pending, Progress, Resolved)

List View - Tickets with Status

Form View - Detail page of Customer Ticket

Activity View - Tickets with Status Manage customer tickets and see all tickets in the activity view

Calendar View - Tickets with Status Manage customer tickets and see all tickets in the calendar view

Website Support Ticket Form Customer can generate ticket with detail and document attachment

Thanks Message- When ticket is created

Your Tickets on Portal/My Account

Website Chat Box for Sending Message

Support Manager can create and send Invoice/Bills to customer for payment

Invoice/Bill Sample

Manage Tickets Report

Report View in Different Chart View in Bar Chart

View in Pie Chart

View in Line Chart

Website HelpDesk Module and HelpDesk Support using Customer Tickets:

Odoo Website HelpDesk WorkFlow

Odoo Website Helpdesk Support Ticket Management

Odoo Website Helpdesk

Ask For Demo Today https://www.axistechnolabs.com

business@axistechnolabs.com

+91-910-664-9361

https://www.axistechnolabs.com

business@axistechnolabs.com

+91-910-664-9361