Odoo Advanced Helpdesk Support Ticket and Issue Management Module

All In One Helpdesk Solution

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Odoo Advanced Helpdesk Support Ticket and Issue Management Module Website Helpdesk Support Ticket Management in Odoo

App Info:

Advance website helpdesk ticket and issue management odoo module This odoo advance website helpdesk helps customers to create and manage support tickets and recorded their issues to wards products in just few clicks . odoo advance support tickets portal helpdesk module also allow customers to create tickets with odoo website .

Advance odoo website helpdesk odoo module supported in odoo version 15, 14 and 13 with enterprise and community both

App Info:

Odoo Advance website Helpdesk Support Ticket Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management. Customer also able to create support tickets with odoo website.

Advance website helpdesk integrate companies and customers digitally customers can create tickets and record their query and at other companies can see customers quarries in tickets and resolve this quarries on time.

Key Features for Odoo Advanced Website Helpdesk:

Helpdesk Support Ticket management module supported Odoo V15, V14, V13 with Multiple anguages supported (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, Frenchfrançais,Russia-Russian) in odoo backend.

Key Features for Odoo Advanced Website Helpdesk:

Customers can create support tickets with attachment of documents from the odoo website.

Create Teams, Support Manager for assign tickets, track status of tickets.

Team manager, Team Leader, users create tickets from the odoo website helpdesk admin and from the portal system.

Key Features for Odoo Advanced Website Helpdesk:

Add SLA policy for finish tickets on time.

Customers can create support tickets via support email and received Created ticket detail in email.

Team member see his tickets, automatically Team member onlyonly see his tickets, automatically assign assign tikets, tikets, manually manually assignassign tickets.tickets.

SupportSupport manager assign tickets, track tickets status, manager assign tickets, track ticketstrack status, track team activity. team activity.

Key Features for Odoo Advanced Website Helpdesk:

Odoo Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in odoo backend.

Allow customers to create a ticket by odoo Helpdesk Website form, the ticket automatically creates at odoo backend

Customers can check the status of all submitted support tickets in the Account section of the odoo website

Key Features for Odoo Advanced Website Helpdesk:

Admin user, Support manager assign tickets to support agents, team from odoo backend.

Customer upload document file in attachment and Support team can check document to provide support to customers.

Support Agent, Team or technician fill timesheets on a ticket to provides paid support to customers

Key Features for Odoo Advanced Website Helpdesk:

Chatterbox for customers and support agents, technicians manage tickets with tech support portal, and support managers can communicate to team.

The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system

Email notification settings for every activity of support tickets

Key Features for Odoo Advanced Website Helpdesk:

Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo

Odoo helpdesk comes with the feature of call center management within the odoo website helpdesk support ticket and Issue management module, which allows creating tasks for helpdesk tickets

Key Features for Odoo Advanced Website Helpdesk:

The support manager easily creates an invoice with the help of timesheets with a few clicks

The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo

The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support

Key Features for Odoo Advanced Website Helpdesk:

The customer can submit rating and review/ comments on particular ticket

The customer can login and close their ticket from website helpdesk frontend

Filter option in odoo backend for view customer ratings and review/comments

Key Features for Odoo Advanced Website Helpdesk:

With the help of an Online ticketing system for customer support in Odoo, you can create tickets, show tickets and search tickets by filling up the customer ticket form

Odoo Website Helpdesk and Support System Module allows you to view tickets with data such as Kanban View, Calendar View, List view, Activity View, and much more

Key Features for Odoo Advanced Website Helpdesk:

Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display

Create Sale Orders, Invoices, Purchase Orders from Tickets

Website Heldesk Menu, features Details:

Advance Website Helpdesk Module Functional Videos :

Advance Website Helpdesk Module Functional Videos :

Advance Website Helpdesk Module Functional Videos :

Odoo Website Helpdesk Dashboard Customer Ticket Support and Issue Management

Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display (New feature)

Summary - Overall Status of HelpDesk Customer Tickets Status and Reports

Support User of this helpdesk support module

Helpdesk Advance Setting for SLA Policy, Sales, Invoice and Purchase Order Creation..

Allow Products for Sale Order, Invoice and Purchase Order Creation..

Helpdesk Team Detail Add Support Users, Manage Team and Set Assign tickets method.

Add Tickets Activity Types.

Add SLA Policies.

create tickets activity types helpdesk in odoo Create Tickets from Admin, Assign to Team (User), Add SLA Policy, Priority, Tags in ticket. You can create Invoice, Sale Order, Purchase Order from Tickets.

Website Support Ticket Form

Website Support Ticket Attachment Configuration

Thanks MessageWhen ticket is created.

Customer Tickets List View

Create Purchase Orders from Ticket.

Create Sale Orders from Ticket.

Create Invoices from Ticket.

Manage Timesheet for Support User/Support Manager

Close Support ticket

Close Your Ticket

Add Your Rate and Comment

Report View in Different Chart View in Bar Chart

View in Pie Chart

View in Line Chart

Odoo Website HelpDesk WorkFlow

Odoo Advanced Helpdesk Support Ticket and Issue Management Module

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: https://www.axistechnolabs.com : +91-910-664-9361