Guest Directory
AAccessibility
Accessible rooms and common areas are available Please contact reception for any assistance
Adaptors
Your room is equipped with international power sockets and USB ports conveniently located throughout If you require an adaptor, you may borrow one from the reception
Air Conditioning & Heating
All rooms are equipped with individually controlled central air conditioning and heating systems Please note that, as part of our sustainability efforts, the air conditioning and heating will automatically switch off when the room door or terrace door is opened
Anniversaries
& Birthdays
Celebrating something special? Our concierge can arrange flowers, wellness gifts, cakes, or decorations
AX Foundation
The AX Foundation is committed to supporting individuals with invisible disabilities, with a primary focus on the autism spectrum Your €1 00 (per stay) donation added to your room bill, helps make a meaningful difference in their lives
Airport Transfers
Chauffeur services to/from Malta International Airport (12km) can be arranged via reception or the concierge desk
BBanqueting & Conference Facilities
The Hotel offers the modern banqueting and conference facilities, ideal for both business and special events Our flexible spaces ensure a seamless and memorable experience
Bath Amenities
A selection of premium bath amenities by Prija are provided for your comfort, including shampoo, conditioner, body wash, and lotion Prija products are renowned for their natural formulations, therapeutic benefits, and eco-conscious practices
Bedding
Enjoy a restful night's sleep with premium mattresses, hypoallergenic bedding, and blackout curtains designed for your comfort An extra sheet is placed in your wardrobe for added comfort Kindly contact housekeeping for assistance if you require any other service
Bicycles
Bicycles are available for your enjoyment on first come first served basis Please inquire at reception or concierge desk for more details
Car Hire
For your convenience, car hire services are available at the hotel Please contact reception or the concierge desk for assistance with booking and available options
Car Park
Parking facilities are available on a first-come, first-served basis at a flat rate of €8 per day For more information, please contact reception or the concierge desk
Check-In / Check-Out
Check-in: from 15:00hrs | Check-out: by 12:00hrs
Concierge
Our concierge team is available to assist with wellness bookings, excursions, transfers, and local recommendations, ensuring a seamless and personalised experience
Currency & Credit Cards
We accept all major credit cards, and the official currency is the Euro (€)
DDining Options
Openinghoursare:
– Experience Mediterranean cuisine,
serving breakfast and dinner daily, with lunch available on Saturday and Sunday
Breakfast – 07:30hrs – 10:30hrs
Lunch (served weekends) – 12:00hrs – 15:00hrs
Dinner – 18:00hrs – 22:00hrs
The Griffin Brasserie – With breathtaking 180° views of
Malta’s iconic landscapes, the lounge is ideal for everything from morning smoothies to sunset cocktails Enjoy a light or hearty lunch, afternoon tea, or a signature drink in a relaxed setting where healthy meets indulgent
Openinghoursare:
Bar Hours: June to September - 18:00hrs - 23:00hrs
October to May- 11:00hrs - 23:00hrs
Food Menu: October to May - 11:00hrs - 18:00hrs
TheRidgePool Bar
TheLivingRoomLoungeBar – Located beside the stunning infinity pool,
offers a serene atmosphere and exceptional views Enjoy a menu of healthy options, from fresh salads to energy bowls, along with seasonal cocktails, mocktails, and refreshing beverages
Openinghoursare: Daily from 11:00hrs to 18:00hrs (June to September)
Dietary Requirements
Kindly inform our staff of any allergies or dietary preferences We offer vegan, vegetarian, and gluten-free options to accommodate your needs
Doctor
In case of emergency, or should you require medical attention, kindly contact reception or the concierge desk
Eco Tax
In line with Malta’s commitment to sustainability, an Environmental Contribution Tax of €0 50 per person per night (capped at €5 per stay) applies to all guests aged 18 and over This tax supports the preservation of Malta’s natural and cultural heritage, and is collected by the hotel and remitted to the authorities - thank you for helping protect Malta’s environment
Echoes - Meditation Zone
Located on level -1 within the V SPA wellness area, Echoes is a serene meditation space designed to promote inner balance and calm Thoughtfully crafted for quiet reflection and mindfulness, it offers a peaceful retreat to unwind and reconnect
Electricity
230V | 50Hz | G Plug (UK standard)
Elevators
Two elevators service all guest floors In case of emergency kindly refrain from using the elevators
Emergency & Fire Escape Routes
In case of an emergency, please contact the reception, providing your name, location, and the nature of the issue
Follow the operator’s instructions A floor plan with the nearest emergency exit is located on the inside of your room door, and all exits are clearly marked. The building is equipped with smoke detectors and a fire alarm system Guests in wheelchairs should gather near the fire exit stairs for assistance
Espresso Machine
Available in every room
FFirst Aid Kit
A first aid kit is available at the reception
G
Guest Room Security
Kindly always lock your room and balcony doors whenever you leave your room
HHairdryer
A hairdryer is available in your room
Housekeeping
Daily housekeeping with evening turndown service is available
IIce machine
An ice machine is situated on the 1st floor across the bridge and an ice bucket is provided in your minibar amenities Should you wish, kindly contact room service for delivery Please note that the latter will be against a room service charge of €3 00
Internet Access
Complimentary high-speed Wi-Fi available throughout the hotel
Iron & Ironing Board
An iron and an ironing board are provided in your wardrobe
Should you prefer to have your clothes ironed, ironing service is available at a charge of €5 00 per item Ionised water is available in your wardrobe to use for the iron provided
In-Room Telephone Instructions
Your in-room telephone features easy-to-use shortcut icons, allowing you to quickly reach different areas of the hotel
To call another guest room: Dial 8 followed by the room number
For assistance: Press the shortcut for Reception
To make a local call: Simply dial the telephone number directly
To make an international call: Dial the country code, followed by the area code and telephone number
If you need any help placing a call, our team at Reception will be happy to assist you
Ironing service (return within 1h)
The hotel offers an express ironing service with garments returned within one hour Kindly contact our front office department to arrange for collection
Indoor pool
The indoor heated pool located on level -1, is set within a unique cave design, offering natural daylight and a tranquil atmosphere for relaxation Adjacent to it is an outdoor seasonally heated jacuzzi, which allows guests to enjoy a comfortable year-round outdoor experience
Opening Hours: Daily from 08:00hrs to 20:00hrs
KKey Cards
Your key card grants access to your room and hotel facilities Kindly return it upon check-out
LLaundry Service
Laundry forms and bags are provided in your wardrobe together with all the relevant prices Please complete the laundry list and inform reception by 08:00hrs Please place the laundry and list inside the bag and our hotel staff will collect the bag from your room Regular service will be returned the following day until 19:00hrs Express laundry service is available for same-day early evening delivery, subject to a 50% surcharge
Lost & Found
Please contact the housekeeping department for any lost items
Luggage Assistance & Storage
For your convenience, luggage storage is available on Level 0 If you need to store your bags after check-out, please visit our reception or concierge desk, and our team will be happy to assist you
MMinibar
The minibar is thoughtfully stocked with a selection of curated healthy snacks and refreshing beverages, offering a convenient and nourishing indulgence during your stay
Movement Lab - Fitness Centre
Our fitness centre is located in level -1 It opens daily from 06:00hrs to 22:00hrs The facility includes modern equipment and studio space for yoga and Pilates
N
Nearby Attractions
Discover nearby attractions such as Mdina, Rabat village centre, St Paul’s Catacombs, Ta’ Qali crafts village, and more For maps or further information, please contact the concierge desk
OOutdoor Pools
The outdoor infinity pool on Level 0 offers panoramic views of Malta’s scenic landscapes in a serene setting Heated seasonally, it provides a relaxing experience year-round Opening hours: Daily between 09:00hrs to 18:00hrs
PPets
Towels
In line with the hotel’s wellness focus, pets are not permitted However, guests accompanied by guide dogs are fully welcome and not subject to any restrictions
Photocopying service
Please note that the above service may be provided on demand The applicable rate is of €0 50c per copy Kindly contact the reception for further assistance
Pillow menu
A pillow menu is available and can be found by scanning the QR code on your wooden cube found on the minibar console
Pools
The outdoor pool is situated on level 0 The indoor pool and heated jacuzzi are found on level -1
Public Transport
Bus route information is available at the reception or the concierge desk
RRoom Service
Room service is available throughout the day Should you wish to order breakfast, a breakfast card is available in your room Kindly display this card on your doorknob by 03:00hrs Should you wish to access in-room dining menu, kindly scan the QR code on the wooden cube situated on your minibar console Should you have any special dietary requirements, our culinary team would be pleased to assist you
SSafety Deposit Box
Your room includes a safe deposit box located in the wardrobe For your security, we recommend storing valuables in the inroom The hotel cannot be held responsible for any loss of valuables
Shoe Polish Machine
A shoe polish machine is located on level 0
Sustainability
At AX Hotels, we are dedicated to sustainability, focusing on energy and water conservation, eco-friendly products, and waste reduction Your participation in initiatives like linen reuse and recycling helps us protect the planet and create a greener future for all
TTelevision
All rooms are equipped with smart TVs with chrome casting facility Netflix is available This is accessible by your personal account
Bath towels are refreshed daily upon request If you would like your towels replaced, please leave them on the floor To reuse them, simply hang them on the wall hooks provided Pool towels are available by the outdoor pool, while spa and indoor pool towels can be collected from the spa reception desk Gym towels are available directly at the gym
Transportation
Chauffeur and taxi services are available on request Reservations are suggestable Please contact reception or the concierge desk for assistance
UUmbrellas
These are available from reception
VValet Service
This is available upon request Kindly contact our concierge team for assistance
V SPA
V SPA, situated on level -1, features a hammam, infrared cabin, sauna, salt cave, contrast baths, energy loungers, fitness centre, yoga & meditation studio, consultation rooms and seven treatment rooms Expert coaches and specialists design personalised wellness retreats and a wide range of treatments
Opening Hours: Daily from 08:00hrs to 20:00hrs
WWater
Complimentary filtered still water provided in rooms and replenished daily
Wake-up calls
Please contact our reception team to schedule your wake-up call
Wellness Activities
We invite you to take part in our complimentary daily wellness activities, designed to enhance your wellbeing throughout your stay Participation is available on a first come, first served basis To view the current schedule, please inquire at the V SPA reception desk on level -1 We recommend booking early to secure your spot
Wellness Concierge
Our wellness concierge curates personalised wellness experiences - ranging from customised spa treatments to bespoke wellness programs - designed to nourish your mind, body, and soul Contact the wellness concierge to begin your transformative journey
Wheelchairs
Kindly contact our concierge team should you require the use of a wheelchair
YYoga
Private or group sessions are available in the Movement Lab Yoga mats are provided in all rooms
PPets
Towels
In line with the hotel’s wellness focus, pets are not permitted However, guests accompanied by guide dogs are fully welcome and not subject to any restrictions
Photocopying service
Please note that the above service may be provided on demand The applicable rate is of €0 50c per copy Kindly contact the reception for further assistance
Pillow menu
A pillow menu is available and can be found by scanning the QR code on your wooden cube found on the minibar console
Pools
The outdoor pool is situated on level 0 The indoor pool and heated jacuzzi are found on level -1
Public Transport
Bus route information is available at the reception or the concierge desk
RRoom Service
Room service is available throughout the day Should you wish to order breakfast, a breakfast card is available in your room Kindly display this card on your doorknob by 03:00hrs Should you wish to access in-room dining menu, kindly scan the QR code on the wooden cube situated on your minibar console Should you have any special dietary requirements, our culinary team would be pleased to assist you
SSafety Deposit Box
Your room includes a safe deposit box located in the wardrobe For your security, we recommend storing valuables in the inroom The hotel cannot be held responsible for any loss of valuables
Shoe Polish Machine
A shoe polish machine is located on level 0
Sustainability
At AX Hotels, we are dedicated to sustainability, focusing on energy and water conservation, eco-friendly products, and waste reduction Your participation in initiatives like linen reuse and recycling helps us protect the planet and create a greener future for all
TTelevision
All rooms are equipped with smart TVs with chrome casting facility Netflix is available This is accessible by your personal account
Bath towels are refreshed daily upon request If you would like your towels replaced, please leave them on the floor To reuse them, simply hang them on the wall hooks provided Pool towels are available by the outdoor pool, while spa and indoor pool towels can be collected from the spa reception desk Gym towels are available directly at the gym
Transportation
Chauffeur and taxi services are available on request Reservations are suggestable Please contact reception or the concierge desk for assistance
UUmbrellas
These are available from reception
VValet Service
This is available upon request Kindly contact our concierge team for assistance
V SPA
V SPA, situated on level -1, features a hammam, infrared cabin, sauna, salt cave, contrast baths, energy loungers, fitness centre, yoga & meditation studio, consultation rooms and seven treatment rooms Expert coaches and specialists design personalised wellness retreats and a wide range of treatments
Opening Hours: Daily from 08:00hrs to 20:00hrs
WWater
Complimentary filtered still water provided in rooms and replenished daily
Wake-up calls
Please contact our reception team to schedule your wake-up call
Wellness Activities
We invite you to take part in our complimentary daily wellness activities, designed to enhance your wellbeing throughout your stay Participation is available on a first come, first served basis To view the current schedule, please inquire at the V SPA reception desk on level -1 We recommend booking early to secure your spot
Wellness Concierge
Our wellness concierge curates personalised wellness experiences - ranging from customised spa treatments to bespoke wellness programs - designed to nourish your mind, body, and soul Contact the wellness concierge to begin your transformative journey
Wheelchairs
Kindly contact our concierge team should you require the use of a wheelchair
YYoga
Private or group sessions are available in the Movement Lab Yoga mats are provided in all rooms
