Annual Sustainability Report
2024-2025
ExecutiveSummary
The 2024–2025 reporting year reflects strong financial, environmental, and social performance across AX The Palace and AX The Victoria Revenue increased by 6%, GOP by 12% and both properties achieved higher occupancy levels, supported by strengthened sustainability governance and multiple GSTC‐aligned initiatives.
Sustainability Governance 01
AX Hotels Sliema operates under a complete Sustainability Management System (SMS), implemented in 2024 and revised in 2025.
Key Elements
The system includes environmental, social, cultural, economic, quality and safety standards. Page 4
Sustainability policies across departments
ESG Committee with Sustainable Champions
Continuous improvement and target setting
75% staff trained in sustainability (up from 40% in 2024)
Environmental Sustainability 02
2.1 Energy Conservation Projects– LED Lighting Upgrades
�� 60 fittings replaced
�� 13,315 kWh saved annually
�� 466 tonnes CO₂ avoided
�� 360 fittings replaced
�� 14,169 kWh saved annually
�� 496 tonnes CO₂ avoided
Total Electricity Savings: 27,484 kWh/year
Total CO₂ Savings: 9.62 tonnes/year
2.2 Water Conservations - Green Choice Programs
AX The Palace (Turndown Opt-Out)
�� 26,350 opt‐outs
�� 658,750 L water saved
�� 20,869 kg CO₂ avoided
AX The Victoria (EveryOther-Day Cleaning)
��4,185 opt‐outs
��167,400 L water saved
��5,314 kg CO₂ avoided
Total Water Saved: 826,150 L/year
Total CO₂ Avoided: 26.2 tonnes/year
This is the communication displayed at our Front Desks to promote the Green Choice Programs at our respective Sliema Hotels:
Initiative
Paper Reduction (PMS Automation)
Circular Economy
Plastic Reduction (Laundry Bags Slippers) 226.5 kg of plastic (Total) 1,359 kg
2.4 Coffee Ground Composting
Metric Results
Coffee Grounds Reused 986 kg
CO₂ Avoided 6000kg
Benefits
Supports Local Ecosystems: The reclaimed ground coffee is used to support local farmers and contribute to essential soil regeneration, closing the loop on a waste stream
Social Sustainability & Community Engagement
Throughout the year the hotels delivered over 20 CSR and community initiatives, some of which are highlighted below, including photo references from the respective activities:
Soup Kitchen Valletta
Figolli (Traditional Easter Delicacy)
Donation for children who were recovering at Mater Dei Hospital over the Easter period. The Figolli were prepared by our Sliema team members
Stress Management Wellbeing Sessions
Provided by a professional psychiatrist & attended by various team members
Educational Hospitality Workshops for Schools
Passing on fun & informative sessions by our own team representatives from the Kitchen, F&B & Housekeeping Departments
Educational Hospitality Workshops for Schools
Passing on fun & informative sessions by our own team representatives from the Kitchen, F&B & Housekeeping Departments
Autism Awareness & Inclusion Campaign
Released an article which highlights the opportunity that AX Hotels Sliema has given to Zak Borg – one of our colleagues on the Autism spectrum
https://axcareersmalta.com/inside-stories/breaking-barriers-zak-borgs-journey-at-ax-hotelssliema/
YMCA Donation Drive
Thanks to various team members we’ve collected a large amount of pre-loved items for this collection, put forward for YMCA Homeless – a locally charity based in Valletta
Maltese Honeybee Conservation Awareness
Artisanal Christmas Market Supporting Local Entrepreneurs, which took place at the lobby of AX The Palace over a weekend during the last festive season
Artisanal Christmas Market Supporting Local Entrepreneurs, which took place at the lobby of AX The Palace over a weekend during the last festive season
Economic & Cultural Sustainability
�� 2446% of F&B sourced locally (increase from 22%)
�� Cultural engagement through workshops and Maltese heritage promotion
�� Continuous support towards artisans and the local Sliema community
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Guest Experience & Survey Insights
Guest Sustainability Satisfaction Score: 4.4/5 (up from 4.3)
Key feedback themes:
�� Appreciation for refillable amenities and water dispensers
�� Requests for clearer recycling signage
�� Support for vegetarian and vegan options
�� Positive perception of LED lighting and energy-saving features
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GSTC-Aligned Key Performance Indicators
Sustainability Policy Adoption: Yes (2025)
��Staff Trained in Sustainability: 75%
�� Female Managers: 29%
�� Waste Recycled: 57.3%
�� Carbon Emissions per Guest Night: 914 kg
�� Water Consumption per Guest Night: 255 L
�� Energy Consumption per Guest Night: 1687 KVAH
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Forward Strategy 2025–2026
Planned expansions:
�� Wider installation of low‐flow fixtures
�� Increased local purchasing beyond GSTC renewal targets
�� More guest communication touchpoints
�� Food waste monitoring and donation systems
�� Further LED & BMS optimization
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Conclusion
AX Hotels Sliema made significant strides in sustainability, reducing over 40 tonnes of CO₂, saving more than 800,000 litres of water, and eliminating substantial plastic, metal, and paper waste streams The combined operational and environmental gains reinforce the hotels’ leadership in sustainable tourism in Malta
Messages from the GM & Hotel Manager
“The success of our sustainability journey is driven by our people. Their passion, discipline, and daily actions ensure that AX Hotels continues to grow responsibly while supporting the local community. We remain focused on reducing our environmental footprint and creating meaningful value for our guests, employees, and Malta as a whole.”
Kevin Callus, Senior General Manager
“Our commitment to sustainability is not simply a policy it is a responsibility we proudly carry as leaders in Maltese hospitality. Each initiative we implement delivers measurable impact for our community, our guests, and our environment This year’s achievements reflect the dedication of our teams and our belief that responsible tourism is the only way forward.”
James Galea, Hotel Manager
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