BuiltView Issue 15 Autumn 2023

ISSUE 15 | AUTUMN 2023

Celebrating excellence in the glass, window and security screen industries.

SOLUTIONS FOR 7-STAR HOMES AWS, is your partner for success.

Aluminium window and door systems, designed and made for Australian regulations and conditions.

Want to know more? www.awsaustralia.com.au

BUILTVIEW ISSUE 15

AUTUMN 2023

CONTRIBUTORS CONTRIBUTORS WORDS WORDS Clinton Skeoch, AGWA Derek Tidey, NSSA Clinton Skeoch, AGWA Derek Tidey, NSSA ECONOMY EDITORIAL Tom Devitt, HIA

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ECONOMY SAFETY LEGAL HR Advance Professional PEOPLE

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LEGAL

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Eloise Turnbull, Greenhalgh Pickard Solicitors & Accountants

GLASS & WINDOWS MEMBER PROFILE MEMBER PROFILE CASE STUDY TECHNICAL TECHNICAL CASE STUDY SAFETY TRAINING ACCREDITATION NEWS TRAINING MASTER GLAZIER WA GOLF DAY DIRECTORY NEWS

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PRODUCTS

SCREENS SCREENS

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SCREENS

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MEMBER PROFILE

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NSSA ACHIEVEMENT AWARD

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CASE STUDY NEWS AND PRODUCTS

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NEWS

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CONTRIBUTORS

Nayan Das Product Engineering Manager, Dowell Windows

Ingrid Pagura Industry Development Coordinator, AGWA

Samantha Anderson National Marketing Manager, AWS

Tom Devitt Senior Economist, HIA

Nayan has a background in Structural Engineering and is an AFRC accredited simulator.

He is currently responsible for overseeing product compliance, engineering, and testing at Dowell. He is passionate about bringing positive and sustainable changes to the fenestration industry. He is also actively involved on a number of technical committees and working groups organised by the Australian Glass & Window Association (AGWA), further demonstrating his commitment to the industry. Prior to joining Dowell, Nayan gained invaluable experience working in various roles for the NSW Government and the AGWA.

Ingrid began her role with AGWA in May 2021 looking after the training needs of members.

Her role soon progressed to include working on BuiltView, the AGWA Design Awards, the website and other marketingrelated activities.

Samantha Anderson is an award-winning marketing and business strategist with over 20 years’ experience in commerce and 10 years in the building materials industry. Samantha is the National Marketing Manager of Architectural Windows Systems and has a proven track record leading successful brands with customer-centric strategies.

Tom joined HIA as an Economist in 2018. As Senior Economist, he assists in the research and analysis of housing market trends and manages the assumptions and statistical modelling behind HIA’s residential building forecasts.

He has also authored many of HIA’s wide range of economics publications. This provides him with the insight and expertise to advocate to all levels of government and media on behalf of the housing industry, for the purpose of informing policy debate.

Eloise Turnbull Solicitor, Greenhalgh Pickard

James Whitehouse Technical Manager WA, AGWA

Angela Farrell Copywriter, Trade Advertising Agency. Australian Olympian.

Eloise is a solicitor in Greenhalgh Pickard’s litigation team. She holds a Bachelor of Laws (Honours Class I) from the University of the Sunshine Coast. In 2021, Eloise completed her Graduate Diploma of Legal Practice at the College of Law and was admitted to the Supreme Court of Queensland.

James Whitehouse graduated in Structural Engineering in the UK before discovering building facades. James worked initially for system companies before becoming a Facade Engineer at LendLease. Over the last decade working in Australia, he has worked for two of the largest WA commercial fabricators and then Capral Aluminium before joining AGWA last year.

Angela is an advertising copywriter and business content writer with over 15 years, advertising agency experience.

She loves the challenge of working across industries and genres; writing radio ads for snack brands, websites for SaaS, articles for AGWA, and everything in between!

Prior to AGWA, Ingrid worked for a legal publishing company as an editor, a publishing manager and then an editorial trainer. Her time at Butterworths saw her work on their building and local government and environment suite of products and with the CSIRO and ABCB on other BCA projects. She also previously worked for many years as a part time teacher at TAFE teaching law, business, communications and work health and safety across multiple faculties.

He is a cricket fanatic and former state longbow champion.

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Utilising curiosity and a challenger mindset, Samantha tailors and takes control of the marketing funnel to deliver increased long-term brand equity. Samantha is passionate about building better homes for comfort, energy efficiency and long-term sustainability.

After obtaining his degree in Economics (Honours) and Commerce at the University of Western Australia in 2010, he spent most of the next decade working as an Economist for private sector consultancies.

During this time, he worked on projects engaging with and providing advice to all levels of government, as well as private sector clients and the community sector. His project experience spans across a range of economic development areas, including property, tourism, agriculture, environmental sustainability, and social policy.

Having represented Australia in the sport of sailing, Angela is passionate about the teamwork and hard work that goes into success — be it in sport or business.

BUILTVIEW

WORDS

ISSUE 15 | AUTUMN 2023

BuiltView Magazine is a quarterly publication of the Australian Glass & Window Association and the National Security Screen Association.

EDITORS Melissa Baker, Ingrid Pagura

SUB EDITOR Helen Dawes

DESIGN Webqem Pty Ltd Ahmad Awick, AGWA

EDITORIAL & ADVERTISING ENQUIRIES Helen Dawes +61 2 9498 2768 marketing@agwa.com.au

PUBLISHED BY AWA-AGGA LIMITED ABN 57 629 335 208 Suite 1, Level 1, Building 1, 20 Bridge Street, Pymble NSW 2073 +61 2 9498 2768 admin@agwa.com.au www.agwa.com.au

COVER IMAGE & CONTENTS PAGE IMAGE Dreamhome: Stories of Art and Shelter — Sydney Modern Project, Art Gallery Of NSW Project by Majestic Glass.

Project Manager: Marcus Lindfield Photography : Riss Production Pty Ltd

CONTRIBUTORS Clinton Skeoch, Eloise Turnbull, Tom Devitt, Nayan Das, Helen Dawes, Kerrie Henderson, Melissa Baker, Ingrid Pagura, Samantha Anderson, Derek Tidey, Lee Thurbon, James Whitehouse, Angela Farrell, Tony Song, Vivienne Munter, Ahmad Awick, Hazel Boyce, Baz Ghaddar, Bec Hanlon, Jamie Brooks, Daniel Gaunt, Mike Ward, Theresa Best, Ben Cutler,

PRINTED BY SOUTHERN IMPACT southernimpact.com.au Our printer conforms to the ISO14001 environmental management standard and the ISO-9001 quality management standard.

DISTRIBUTED BY D & D MAILING SERVICES www.ddmail.com.au BuiltView Magazine is proudly packaged in Biowrap, 100% degradable plastic wrapping.

DISCLAIMER Copyright © 2023. All rights reserved. Reproduction in whole or part without written permission from AWAAGGA Limited is strictly prohibited. It is impossible for the publisher to ensure that the advertisements and other material herein comply with the Australian Consumer Law Competition and Consumer Act 2010.

Readers should make their own inquiries in making decisions and where necessary seek professional advice.

BUILTVIEW

Clinton Skeoch CEO and Executive Director, Australian Glass & Window Association

Derek Tidey Chairperson of the Board National Security Screen Association

Welcome to 2023. I hope this message finds you well and that you are ready for an exciting year ahead. I am thrilled to share with you some of the work and exciting activities we have planned for the coming year.

As the industry returns back to ‘normal’ business conditions, when compared to the same period last year during the peak of the COVID pandemic, the impacts of the RBA’s cash rate increases, record lows in available rental properties and increasing costs of living are being felt across the new home and investor markets, as loans for new homes drop dramatically and consumer confidence levels drop lower than during the GFC.

As all of you will know, our National Conference, AusFenEx23, will take place at the end of August on the Gold Coast.

This massive industry event will bring together glass, glazing and window industry professionals from across the country for the first time in four years, providing a unique opportunity for networking, learning, and collaboration. With a range of keynote speakers and exhibitors focusing on changing market conditions, new products and the need for industry to respond, I believe there will be something for everyone at AusFenEx23. So, make sure you book and lock in your place now!

Naturally, the highlight of the conference will be the national gala dinner on the last night.

This will see hundreds of industry members from around the country come together to celebrate the best of design, innovation and talent in our industry. For those that can’t make it to AusFenEx23, we will be hosting a series of information sessions around the country in the coming months to keep you informed and up to date on the latest industry developments. These sessions will be tailored to meet our members’ needs in each location and will provide valuable information and insights into the changes in NCC 2022 and the referenced Standards, as well as providing an outline on our licencing and industry development advocacy work.

We will also be formally showcasing our 2023 member value add: Free access to CreditorWatch, as a tool to help safeguard your business from unforeseen financial impacts in these uncertain times.

As always, we are here to serve you and I, for one, am looking forward to another exciting year for AGWA, and I hope that you will join us for all the activities, whether social or technical, that we have planned. If you have any questions or suggestions on how we can continue to add member value, please do not hesitate to reach out to us.

Thank you for your continued support, and I look forward to seeing you soon.

Amid the doom and gloom, our members have reported a solid start to 2023 and the NSSA has kicked the year off with the new Board of Directors inviting our Industry Partners to attend the first Technical and Marketing meetings of the year. These meetings have helped give our committees a clear focus on key projects for 2023.

The review of the Australian Standards 5039, 5040 and 5041 by the CS-023 Standard Committee, is the most important project that our industry is involved with. A draft of the new Standard will be put out for public review mid-year and the NSSA will provide members with an overview of the changes.

The NSSA Technical Sub Committee for the Standards Review will publish a position on the proposed changes. Members are encouraged to be involved in this process and provide feedback to the CS-023 Committee and the NSSA Sub Committee.

Other projects that were flagged as priorities from these meetings were the submission for inclusion of security screens into the NCC; the return to NSSA-delivered face-toface training sessions and the engagement of RTOs to offer the industry qualification CIII Blinds, Awnings, Security Screens and Grilles; and the move to the new NSSA membership ‘APP’ supported by Member Jungle. This new membership platform will provide members with improved access to resources and regular updates direct to their smart phone.

While the year is poised for some great outcomes around these projects, we are excited for the NSSA Forums & training sessions to be held in Melbourne, Sydney and Brisbane. The NSSA Awards will be held in October, bigger and better with added categories in 2023. Keep an eye out for the NSSA Quartey Newsletter and Member Community Face book Group for more details. The best way to get value out of your NSSA membership, is to get involved in these projects and events. I look forward to seeing you soon.

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EDITORIAL

THE FUTURE OF WINDOW AND GLASS INDUSTRY: HOW CHATGPT AND AI ARE CHANGING THE GAME Nayan Das, Product Engineering Manager, Dowell Windows Imagine you're a salesperson for a window and glass company, and a customer walks into your showroom asking for a quote on an energy-efficient window. You start measuring the space and jotting down notes, but before you can even finish, a robotic voice interrupts you: ‘Based on the measurements and specifications provided, we recommend Dowell Windows' ThermaLine™ range with double-glazed, low-e glass and a solar reflective coating. The total cost, including installation, would be competitive and as per industry standards.’

Sounds futuristic? Well, it is a reality that's becoming increasingly common in many industries, much like the way this article was written by blending Human and Artificial Intelligence (AI) capabilities.

The recent release of ChatGPT, a state-ofthe-art AI-based tool, has taken the world by storm. To put it simply, ChatGPT is a machinelearning model that can understand and generate human-like text. It can be finetuned to perform a variety of tasks, such as language translation, question answering, and text summarisation.

BUILTVIEW

In the window and glass industry, it could be used for improving tasks in customer service and support, creating engaging digital content and production reports, and could even be used to complement design and fabrication. The potential is limitless.

However, there are also negative impacts to consider. One major concern is the potential for frustration among customers.

Some customers may prefer to interact with a human representative rather than a machine and may feel frustrated if their inquiries or requests are not handled in a timely or satisfactory manner by a chatbot or AI-powered system.

Surely, there are many ways to mitigate the risks associated with these technologies.

Companies can have a clear and transparent policy in place that helps customers understand when they are interacting with a machine versus a human. Additionally, companies can provide an option for customers to speak with a human representative if they prefer, or if they encounter problems with the chatbot or AI-powered system. Another approach could be to provide a clear and easy-to-use interface for customers to interact with

chatbot or AI-powered systems, to minimise the technical barriers.

In conclusion, the window and glass industry in Australia is expected to experience significant growth in the coming years, with the global market for aluminum windows and doors projected to grow at CAGR of 5.4% to reach US$72 billion by 2026 (study conducted by Research and Markets).1 ChatGPT and similar AI-based tools have the potential to play a crucial role in driving this growth by improving efficiency, productivity, and customisation in the industry. However, it is important to keep in mind that while the expected growth is significant, the integration of AI-based tools should be done in a way that complements the customer experience. By approaching the use of ChatGPT and AI with caution and careful consideration, companies can ensure that the advantages of these technologies are fully realised while providing a positive customer experience.

1 Aluminium Doors and Windows Global Market Report 2022, https://www.researchandmarkets. com/reports/5647048/aluminum-doors-andwindows-global-market-report.

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ECONOMY

RENOVATIONS BOOM CONTINUES Thomas Devitt, HIA Senior Economist

Australians accumulated hundreds of billions of dollars of excess savings over the pandemic. Together with government grants, 2 years of record low interest rates and the pandemic desire for space and amenity, has led to Australians putting a much higher value on their home environment for both work and leisure.

This produced the record renovations boom we have seen in every state and territory, without exception.

During the pandemic, specifically since the second half of 2020 when activity started ramping up and cost pressures started emerging for the industry, the gap between these metrics widened. Even as quarterly ‘real’ activity has stabilised and even declined, ‘nominal’ activity has continued upwards.

Much of this new demand is being satisfied. Rising construction costs, scarce trades and higher interest rates will also put downward pressure on demand for renovations work.

There is, nonetheless, an underlying demand for renovations in Australia, based on the age of the dwelling stock. This is expected to act as a floor for renovations activity, sustaining levels higher than those prevailing before the pandemic.

During a high inflation environment, like the current one, it is

It is therefore possible that, going forward, while the ‘real’ value of renovations activity illustrated above starts declining, the nominal value may be sustained or even increase further. And it is the nominal value that ends up being seen in the financial accounts of renovation businesses and the bank accounts of homeowners.

But in real terms, renovations activity nationally is expected to moderate from its current peak of $45.5 billion in 2021-22, down by cumulative 8.5% over 4 years to $41.6 billion in 2025-26. This trough, while consistent with the age of the dwelling stock, is still higher than anything seen before the pandemic and sits before a 0.6% recovery to $41.6 billion in 2026-27.

important to note the difference between such ‘real’ activity, and ‘nominal’ activity.

For example, a project cost of $1 million last year, may cost $1.1 million this year. The project itself is identical, but the increasing costs of construction may increase costs. Therefore the ‘real’ value is still $1 million, but the ‘nominal’ value is now $1.1 million.

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BUILTVIEW

LEGAL

BUSINESS OWNERS: WATCH YOUR STEP! AUSTRALIAN CONSUMER LAW CHANGES TO BE AWARE OF Eloise Turnbull, Solicitor

Sam Nelson, Solicitor

This article features a summary of the recent consumer law changes affecting businesses in trade and commerce.

In February 2022, the Treasury Laws Amendment (More Competition, Better Prices) Bill 2022 (Cth) was introduced and later received Royal Assent in November 2022. This Bill amends the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and the Australian Securities and Investments Commission Act 2001 (Cth).

Some amendments commenced on 10 November 2022, while the changes to unfair contract terms will commence on 9 November 2023.

The Bill states these amendments are aimed at: • strengthening consumer protections; • promoting fair competition between businesses; and • ensuring improved corporate behaviour.

TAKE NOTE:

Two of the most important amendments are: • the penalties for anti-competitive behaviour are being increased (ie, false and misleading representations, harassment and coercion, non-compliant products); • a review and tightening of the unfair contract terms provisions.i The Australian Competition and Consumer Commission (ACCC) states in media release 153/22, ‘… these maximum penalty changes will allow the courts to ensure that the penalties imposed for competition and consumer law breaches are not seen as a cost of doing business, but rather as a significant impost and something likely to raise the serious attention of owners or shareholders.’ ii For businesses, this means you should reconsider your current conduct (including business marketing strategies) to ensure they are not in contravention of any anticompetitive behaviour. In addition, you should conduct a comprehensive review of any standard form contracts you use to ensure they comply with the new legislation in force from November 2023.

BUILTVIEW

PENALTIES FOR ANTICOMPETITIVE BEHAVIOUR

For corporations, the penalties are the greater of: • $50 million (currently, $10 million); • 3 times the value of reasonably attributable benefit obtained from the conduct (same as the current penalty); or • If value cannot be determined then 30% of the body corporate’s turnover during the period it engaged in the conduct (currently, 10%).

For individuals, the penalties are up to $2.5 million (currently, $500,000).

The Bill states the purpose of the increased penalties is not only to ensure a ‘robust level of protection’ for consumers, but also to deter ‘anti-competitive behaviour and unfair activity’.iii

CIVIL PENALTIES FOR UNFAIR CONTRACT TERMS

As part of the changes to the unfair contract term provisions, there will be civil penalties introduced for any breaches.

‘The amendments introduce civil penalty provisions prohibiting the use of, and reliance on, unfair terms in standard form contracts. This enables the regulator to seek a civil penalty from a court.’ iv Civil penalties for unfair contract terms are a new addition to the legislation.

Currently, a court may declare a term to be unfair in standard form contracts (with consumers and small businesses), and therefore void. However, this approach has not provided the deterrence effect expected as unfair contract terms remain in standard form contracts. Cue the introduction of penalties.

What is a standard-form contract?

Whether your contract is a standard form contract is determined on a case-by-case basis.

If your contracts are on a ‘sign or walk’ basis — then you likely use a standard form contract.

A standard form contract includes ‘small business contracts’ and ‘consumer contracts’.

• A small business contract is where one party employs fewer than 100 persons or has a turnover for the last income year of less than $10 million.v • A consumer contract is a contract for the ‘supply of goods or services’ or the ‘sale or grant of an interest in land’ for personal, domestic or household use or consumption.vi • Nonetheless, a consumer contract is presumed to be a standard form contract unless successfully rebutted.

It is necessary to have a proactive approach whether you use a consumer and/or small business contract, to ensure you and your business are adequately protected and does not fall foul of the new rules. These penalties will come into effect in late 2023.

What to do right now?

The ACCC states there will be a 12-month grace period for businesses to update their standard form contracts to ensure they are compliant. However, the above mentioned harsher penalties for anti-competitive behaviour are currently in force and will apply to any conduct post-amendments to the Act. We recommend obtaining legal advice to review any relevant standard form contracts you have to discuss whether there are any unfair contract terms that could be declared void, in turn risking the enforceability of the contract.

Treasury Laws Amendment (More Competition, Better Prices) Bill 2022, pp 25-58. ii Australian Competition and Consumer Commission, ACCC welcomes new penalties and expansion of the unfair contract terms laws, 1 November 2022 (media release number 153/22). iii Treasury Laws Amendment (More Competition, Better Prices) Bill 2022: Explanatory memorandum, p 1. iv Assistant Minister for Competition, ‘Second Reading Speech, Treasury Laws Amendment (More Competition, Better Prices) Bill 2022’, Speeches (Web Page, 28 September 2022), https://ministers.treasury.gov.au/ministers/ andrew-leigh-2022/speeches/secondreading- speech-treasury-laws-amendmentmore-competition. v This was updated with the amendments of the Act: Schedule 2, item 47, proposed subsections 23(4)-(7) of Schedule 2 of the Competition and Consumer Act 2010. vi Schedule 2 of the Competition and Consumer Act 2010 section 23(3). i

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PEOPLE

TOP HR TRENDS FOR THE 2023 WORKPLACE Adapted for AGWA from Workplace Info—a product of Australian Business Solutions Group from an article published/posted on 23 January 2023.

From skills shortages to a raft of landmark industrial relations reforms, a new landscape is forming for many workplaces this year.

Significant disruption from COVID-19 saw many businesses venture into uncharted territory over the last few years. In the post-pandemic era, economic instability and rising inflation have taken precedence over all other issues. Many of the changes that started during the pandemic have accelerated and are permanent aspects of our working lives.

As we enter 2023, the future of work has become the ‘now’ of work. But for many businesses, new challenges are emerging as there is a shift in the workplace landscape, from new landmark IR reforms to skill shortages and conflicts between employers and employees.

SKILLS SHORTAGES AND RECRUITMENT CHALLENGES

The year 2022 seemed unpredictable.

The rising cost of business as well as a shrinking labour pool had an impact on many businesses. Staff shortages became the top concern for many organisations due to the high level of talent mobility. We heard many of you tell us how hard it was to find apprentices and other staff throughout last year. Many businesses had to quickly assess employee functions and experience to remain competitive in order to recruit and retain employees.

WorkBetter Business Partner Leisa Clarke said that in 2023, many businesses will continue to struggle in finding appropriately skilled and motivated staff. ‘Generally speaking, every business is struggling to find the right staff’, Ms Clarke said. ‘This leads to challenges in their operations where they’re having to pay people more overtime, roster differently to what they’ve done before, or in some instances, they’re unable to provide the products or services because they just don’t physically have the labour to do so.’

The inability to keep staff motivated and get them interested to work at a productive level

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is a general trend we can see. ‘We’re tending to see workers less willing to put in long hours and good productive hours’, Ms Clarke said. ‘They’re looking for things like flexibility, and that then leaves a deficit as far as labour is concerned, which makes it even more challenging. Furthermore, when it comes to smaller businesses, they just don’t have the resources and capacity to be able to offer these incentives in a viable format.’

LANDMARK REFORMS

Last year, the federal government passed the landmark Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022, which began a significant transformation in the workplace landscape. Ms Clarke said the new reforms would substantially impact how employers structure and manage their workforces and set terms and conditions of employment. With changes to Awards, pay conditions and leave, employers are finding that they actually can’t afford to backfill positions as easily as they did before. ‘I understand the reforms offer flexibility and pay people correctly, however, the small employers are really going to struggle with some of these notions’, she said. ‘Many businesses now struggle to find people to backfill roles when something like maternity leave happens. I’ve seen many businesses close up as they can’t get the orders out because they are down a staff member.’

Many of these changes are due to start in June 2023 and we will update you as we find out more.

INCREASED TENSION IN THE WORKPLACE

Heading into 2023, the combination of rising costs due to inflation and labour shortages in a post-pandemic setting, has also created an increased level of tension in many workplaces between the employee and employer. Ms Clarke said there have been a lot more complaints coming from employees that weren’t raised pre-COVID-19. ‘There’s an awful lot of conflict in the workplace and that’s happening across all businesses regardless of their size’, she said.

‘Employees are not prepared to tolerate things that they would have tolerated before the pandemic.’ There’s also a certain degree of fatigue within the workforce after going

through numerous disruptions in recent years, continued Ms Clarke. ‘There is COVID, there are workplace changes along with cost-of-living issues. People are just tired that there’s all this change and they need a stabilised period to adjust to it.

‘Business tolerance levels have dropped because they’re having difficulty managing their budgets and that is all influencing their ability to actually maintain good mental health and happiness in the workplace.’

LOOKING AHEAD

The lack of being able to resource staff was already impacting businesses significantly and forcing them to rethink their business model around resourcing rather than sales products has added extra strain, according to Ms Clarke. This will have a flow-on effect on the production of the business and subsequently leads to lower tolerance levels for the customer base. Businesses will not be able to focus on expanding their customer base if they are looking for staff to fill to complete the work they currently have. ‘They either can’t get the supplies to do it, or they can’t get the resources to make it or install it.

That’s the big conundrum’, Ms Clarke said. ‘I think that that will have an effect on consumer expectations across the year.’ Jobs will take longer to complete and customers will be left waiting longer for their dream build.

With the workplace seeing major change this year, businesses also need to think about how they can effectively deal with these challenges. With increased resourcing problems, businesses need to make sure that they do some research around what they’d like to do before they actually start doing it, according to Ms Clarke. ‘Businesses really need to start reaching out more for help and while I know it’s a cost impost, the truth is that HR is getting more and more technical’, Ms Clarke said. ‘If businesses don’t reach out and make the right decisions, then they are likely to end up taking incorrect steps, and that’s going to be a huge cost to the business down the line.’

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GL ASS & WINDOWS

FLOODS, FIRES, PANDEMICS…

Hanlon Windows stands strong and gets set for its next 40 years

Hanlon Windows is an Australian family business in every sense. In 2012 the baton was passed from founders Brian and Judy Hanlon to their son Chance, who has since brought his own adult children into the business.

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The Hanlon Windows family business rose from humble beginnings supplying and installing windows from a two-car garage on the NSW South Coast, to a manufacturing unit and stateof-the-art showrooms at Bomaderry, Oak Flats and Sydney’s inner west.

Throughout this 40-year journey of growth, the business had to be saved through some pretty desperate measures. Chance Hanlon recalls, ‘My parents had to sell their home twice to keep the business funded and running. And nature hasn’t been too kind to

us either … bushfires near the factory and countless floods around the area have been a huge challenge to tackle, adding to the normal pressures of running a factory.’

Few businesses have managed to pivot and stay relevant over the ever-changing economic and technological landscape of the last 40 years, but Hanlon Windows is still going strong and is proudly working alongside the third generation; Chance’s children Tim, Maddie and Bec.

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GL ASS & WINDOWS

MEMBER PROFILE

what has enticed the third generation to stay in the family business. She replied, ‘We are led by passionate people who are good at their jobs and exceptionally good at evolving with the changing times. Hanlon has a strong, loyal workforce, and every employee is valued. We’ve recently farewelled two very valued staff members who have been with us for more than 20 years. Through tough times our leadership team was quick to adapt, willing to upgrade when required, and quick to notice the changes in demand for certain products and the need to shift the size, style, and energy efficiency needs of windows and doors.’

From 2013, Hanlon Windows aptly moved from producing cookie-cutter windows and doors to creating products for architecturallydesigned projects that demanded high quality and longevity. Hanlon changed how it manufactured windows and doors, upgraded its machinery, and took advantage of the latest technology, such as CNC machines, to optimise its manufacturing process. It has also introduced the latest gas lifting machinery to remove the strain of heavy lifting from its production team. All materials are made locally with Australian materials to withstand the harsh Australian climate.

The business has been a lifelong journey for Chance Hanlon, who has worked his way up from the warehouse, to accounts and then on to managing the group. He is delighted to see his three children now thriving in the business. ‘The interest and passion for our window business runs strong in this family.

Each family member has a talent for working closely with customers and delivering them the best solutions’, says Chance.

We asked Chance’s daughter, and Hanlon Windows Marketing Manager, Bec Tucker

BUILTVIEW

grade sliding stacking doors surround this home, opening the indoors to incredible surroundings. Sweeping panels of fixed glass combined with louvered windows and Aneeta sashless windows allow the homeowners to capture the stunning coastal breeze and use it to cool their home.

Another standout project for Hanlon Windows is the Bundaroo project: a heritagelisted house that consciously blends the old and new and maximises thermal efficiency, while being thoughtful of how the heritagelisted home presents from the street.

Located within the Bowral Conservation Area, NSW, Hanlon thoughtfully considered every sustainability aspect of this home. A stunning louvered glass hallway to the guest wing has a thermally broken door at each end of the gallery to maximise the thermal efficiency and ventilation of the house, while creating a beautiful indoor/outdoor gallery space.

From a garage window business to a nationally-recognised window and door manufacturer, the third generation at Hanlon Windows is looking forward to the next 40 years of navigating and thriving in the Australian building industry.

The Hanlon family’s tenacity extends to taking on challenging projects and delivering high quality, no matter the circumstances. A great example of this is a recent project nestled on oceanfront land in Kiama NSW, dubbed the ‘Coastal Sensation’. It is a breathtaking architectural residence that comes to life thanks to its extensive use of windows, doors and glass and won Hanlon Windows a 2022 AGWA Design Award for NSW Residential Project Over $80K. Hanlon was engaged for the Kiama Project because of its expertise in working with Australian coastal locations and its products, which are ideal for the durability and energy specifications required of a harsh coastal-facing site. Large commercial-

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GL ASS & WINDOWS

MEMBER PROFILE

LGA 27 YEARS AND STILL HAS THAT FAMILY FEEL In 1994, Wayne Brooks started LGA in Australind, Western Australia, with just a handful of employees. At first, the small glazing company focussed on local commercial and residential projects, but it has since grown substantially and in 2008 moved to a large purpose-built and owned facility in Bunbury, now employing over 30 people.

Although the company has grown, the familyfriendly nature of the business remains. We asked Wayne how he’s managed to keep a ‘family feel’ at LGA over the years, to which he replied ‘LGA is fortunate to have a solid core group of employees, many of whom have been here for 10 years or more. Many of our ex-employees still keep in contact and even visit the workshop to say g’day!’. Wayne’s son Jamie virtually grew up at the business, joining LGA in 2004 and progressing through the business to become Project Manager.

LGA supplies and installs all commercial, residential and Amplimesh security screen products throughout Western Australia.

Manufacturing all of its own products has allowed LGA to stay nimble and adapt to the constantly evolving conditions of the WA construction industry. ‘Our dedication to quality workmanship and expert service has made us a leader in the aluminium, glass, and security screen industries. Our commercial and residential customers rely on us to see-out the completion of any project to a high standard. This dedication has helped our business withstand the collapse of several large builders since we started’, explains Wayne.

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LGA has a commendable apprenticeship program, with 20 glaziers graduating since the program started in 2007. ‘One of the main benefits of our glazing apprenticeship program is that all training is completed here in our factory with the assistance of a nationally-accredited training organisation’, says Wayne. LGA has 2-3 apprentices employed at any one time. ‘At LGA, we expose apprentices to an extensive range of projects and receive a wide variety of on-the-job training. This incentivises many apprentices to stay on and become longstanding employees who have good knowledge of our values and contribute to the high standard of work we are known for.’

In recent years LGA has become one of the leading commercial glazing companies in the state, focusing on large-scale and multi-story commercial projects both locally and throughout Western Australia.

Notable projects include the Hilton Garden Inn Albany, RSLWA ANZAC House Perth, Next Generation Gym Kings Park, City of Busselton Administration and Civic Centre, Bushfire Centre of Excellence Nampbellup, and the soon-to-be completed Bunbury Office Development Multistorey office

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space, which includes all four facades to be structurally glazed curtain walling.

‘LGA is becoming increasingly involved in design and construct projects where we are involved in the facade engineering as part of our subcontract’, explains Wayne.

‘This responsibility includes engaging a third party façade engineer, as well as selecting profiles, glazing, sealants, fixings and subframing.’ LGA’s point of difference is that it has the project management team involved in all phases of commercial building projects; from design, through to manufacture and installation. Facade design is something LGA is becoming increasingly involved with. A perfect example of delivering a full façade package was the Hilton Garden Inn Albany, which includes a curtain wall, extruded aluminium sun shading, and aluminium façade cladding.

Wayne Brooks and son Jamie are growing LGA from strength to strength, by nurturing and relying on the skills and dedication of its people.

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GREAT TEAMWORK PUTS THE CO INTO GLASS CO METRO From country business to city innovator while maintaining family values

Glass Co Metro grew out of a family business in regional WA and is now the glazing specialist for one of Australia's largest residential building groups.

General Manager of Glass Co Metro (GCM) Daniel Gaunt reflects on family values, innovative culture, and the testing transition of setting up in Perth.

Launching in 2015, Glass Co Metro was established to provide the Scott Park Group (SPG) of companies with glazing products for new home builds. Having GCM vertically integrated into SPG ensures cost-effective builds, faster build times, and the ability to deliver a consistently high level of quality.

Daniel says, ‘Being part of this large building group means we have some influence over the product used and can help steer the group toward more environmentallysmart products, such as double glazing. It also provides a seamless workflow’. This workflow was tested early in the company’s formation according to Daniel.

‘While we were still fitting-out our facility in Perth, GMC started receiving orders. We pride ourselves on customer service, so the last thing we wanted to do was push back delivery. The team decided to order their extrusion and then send an experienced glazier on the road trip to sort out the items at Glass Co’s regional facility in Geraldton.

Cutting plans and job packs were organised but, unfortunately, the glazier hadn't got specific instructions about labelling and bundling the metal into job lots. What returned from Geraldton was 10 house loads of cut and prepped metal for the Metro team to piece together. What seemed a less than ideal start actually helped make the team realise what we could achieve. The team’s

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willingness to go above and beyond, and the respect for the process got us through that early test. We realised what we’re capable of and that attitude has stuck with us to this day.

'Our strength is definitely our people.

Just about anyone can be taught how to make windows and doors, so when we are recruiting we focus on attitude. We try to keep it light and informal so that we can get a feel for who the person is, not so much what they can do. We’ve always operated as a family business and continue to do so, while growing to over 50 staff. The team is also extremely proud of its factory presentation.

‘We will end an interview or a meeting with a factory tour. The usual feedback is they can see the workflow and feel the vibe. It’s our great staff that keep the customers coming back. They treat our customers how they treat each other, like family’, says Daniel.

GCM has up to 6 apprentices at any one time and 5 successful apprenticeships have been completed. ‘We always promote from within’, explains Daniel. ‘Three of our 6 team leaders were apprentices, and the other 3 have worked their way up. To ensure staff retention, we focus on learning, lean manufacturing, and continuous improvement.’

One of GCM’s most satisfying projects was a home in Armadale Crescent, Coolbinia.

‘The windows and doors are the hero of this completely renovated WA home, bringing in

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MEMBER PROFILE

natural light and ambiance to the interior living spaces and promoting desirable indoor-outdoor connections’, says Daniel.

Contributing to entirely new sections of the home, as well as retro-fitting products to existing openings, GCM innovatively used a combination of residential and commercial framing products to achieve the final highquality result, without an excessive project budget.

Key features of the home include an expansive opening to the poolside entertaining area, strategically positioned double glazing to keep temperatures stable, and louvres to promote passive cooling. To enhance energy performance, double glazing was added to windows in the appropriate areas, helping the home to remain comfortable all year round. ‘As they do in every GCM project, our dedicated team stepped up and supported each other to create functional and livable environments for our happy customers. This has now become part of our purpose and something we pride ourselves on. We don’t sell windows and doors, we provide clients with products that help them live their chosen lifestyle through the use of those products’, ends General Manager, Daniel Gaunt.

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NCC 2022: 7 Star Double Glazing Solutions Australian Glass Group have you covered for the upcoming NCC 2022 improvements in Energy Efficient Glazing for Residential class buildings.

See the results from our extensive NatHERS 7 Star analysis below.

With confirmation that NSW and Victoria will adopt the NCC 2022, as is, we will see increased demand in energy efficiency performance from Glazing. AGG commissioned an in-depth analysis of NatHERS simulations to demonstrate the effect of Glazing specifically when changing to a 7 star minimum NatHERS built home. We modeled 3 common house types across Sydney (East and West to represent the two contrasting climates), Melbourne and Hobart climate zones. By fixing conservative non-glazing fabric we then changed only the Glazing to uncover the simplest and most cost effective solution for compliance.

Results below from certified NatHERS simulations using FirstRate5 software and showing what lowest cost Glazing solution was required to achieve minimum 7 Star compliant Homes:

7 Star Glazing Compliance Key: SG = Single Glazed DGU = Double Glazed Unit Higher Performing Frame examples = Thermally Broken Aluminum, Timber, uPVC

#1 Single Story Detached

#2 Double Story Townhouse

#3 Double Story Detached

SINGLE STOREY SPECULTATIVE

DOUBLE STOREY TOWNHOUSE

DOUBLE STOREY CUSTOM HOME

East Sydney

SG Tinted Glass (eg. Grey Tint)

SG Tinted Glass (eg. Grey Tint)

(Postcode 2000)

+ Regular SG Aluminum Frames

+ Regular SG Aluminum Frames Or

West Sydney (Postcode 2750) + Regular DGU Aluminum Frames

+ Regular DGU Aluminum Frames

+ Higher Performing DGU Frames

+ Regular DGU Aluminum Frames

+ Regular DGU Aluminum Frames

+ Higher Performing DGU Frames

+ Regular DGU Aluminum Frames

+ Regular DGU Aluminum Frames

+ Higher Performing DGU Frames

Melbourne (Postcode 3000)

Hobart (Postcode 7000)

For further detail on the results and full parameters of this analysis, see our WHITE PAPER: NCC 2022 and Glazing in Homes, on agg.com.au now.

Proven certified full frame performance data available in WERS Australian Glass Group also understands the vital importance of certification and compliance of glass products. Our highest performing Softcoat LowE Double Glazed offerings are linked in WERS and our products are manufactured and certified to Australian Standards by an international certification body and compliance is certified and available on request in key areas including; AS 2208 – Safety glazing materials in buildings AS 4666 – Insulated glass units

Image: Insulglass LowE Plus® courtesy of @opulenthomes_

Key Findings Sydney is split between two distinct climates; East Sydney and West Sydney with the West updated with current climate files depicting an obvious colder climate compared to the East. East Sydney was the warmest of the 4 areas simulated and also a Cooling Climate with more energy required to cool rather than heat. Our models showed that of all Heating & Cooling energy required for the 3 homes in East Sydney, only 25% was needed for Heating and 75% for Cooling. This resulted in more demand for its Glazing’s Solar Control performance in blocking more heat from the Sun from entering inside the homes (ie. a lower Solar Heat Gain Coefficient – SHGCw).

West Sydney however required more energy to Heat compared to the East. This resulted in West Sydney requiring more demand for its Glazing's Insulation performance in blocking more inside heat from escaping outside through its Glazing (ie. a lower U-Valuew).

East Sydney #1 and #2 homes could still use single glazed glass, however a lower SHGCw tinted glass was required (eg. Grey Tint).

West Sydney #1 and #2 homes required standard double glazing (ie. Insulglass Classic®). #3 Homes in both areas required LowE double glazing (ie. Insulglass LowE Prime® or Insulglass LowE Plus®) + higher performing frames.

Melbourne climate being much colder is a Heating Climate with more energy required to heat, rather than to cool. Of the Heating & Cooling energy use here, 80% was needed for Heating and 20% for Cooling. This resulted in more demand for its Glazing’s Insulation performance in blocking more inside heat from escaping outside through the Glazing (ie. a lower U-Valuew). Double glazing as minimum was needed for all house types here (ie. Insulglass Classic®), with the added Insulation performance of Insulglass LowE Plus® required for #1 and #3 homes (lower U-Valuew).

Hobart climate being the coldest modeled is by far a Heating Climate with significantly more energy required to heat rather than to cool. Of the Heating & Cooling energy use here, 98% was needed for Heating and only 2% for Cooling. This resulted in the majority of demand for its Glazing’s Insulation performance in blocking more inside heat from escaping through the Glazing (ie. a lower U-Valuew) and also a higher SHGCw value to allow more Passive Heat from the Sun inside through the Glazing. Double glazing as minimum was needed for all house types here also (ie. Insulglass Classic®), with the added Insulation performance of Insulglass LowE Plus® required for #1 and #3 homes (lower U-Valuew).

While the results identify the lowest cost Glazing solutions to a 7 Star home, note that these are minimum performance factors and there are many alternative glass options that can exceed performance and can also add further comfort and wellbeing to those living inside, reduce energy costs even more and further assist with our carbon emission reductions eg: Audioshield is High Performance Acoustic Laminated Glass that can be incorporated into any Insulglass® DGU.

Proudly manufactured, stocked and supported in Australia by Australian Glass Group Australian Glass Group offers a full customised range with all Insulglass® offerings • Warm Edge spacer for further Thermal performance • Tempershield® toughened options for strength and Grade A safety • Obscure Patterns and Acid Etched for privacy • Laminated for security and Grade A safety – available in: – Standard laminate – White translucent laminate for privacy – Audioshield® acoustic laminate for superior sound performance

agg.com.au | info@agg.com.au ph: 1300 768 024 NSW | VIC | TAS

GL ASS & WINDOWS

MEMBER PROFILE

2022 MAKES A CENTURY FOR BOYCE WESTERN GLASS

In 1992, Philip and his wife Hazel emigrated to Perth, and he joined his father working from a glass studio in the Darling Range Foothills, trading as Boyce Western Glass.

The business was highly regarded and well known for providing a complete service in commercial and domestic glazing and traditional leadlight services throughout the Perth region.

With a reputation for outstanding craftsmanship and attention to customer service, Boyce Western Glass soon outgrew the Hills studio, and in 2006 moved to a larger

Philip Boyce, Director of Boyce Western Glass, is the fourth generation of the Boyce family glaziers. Last year the Boyce family celebrated 100 years in the glass and glazing industry. The original family business, in Birmingham UK, was founded in 1922 by Philip’s great, great grandfather and this is where, in his early teenage years, Philip started his career, joining the glazing teams learning the glazing trade ‘hands on’.

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purpose-built factory unit in High Wycombe. The move allowed Boyce Western Glass to increase its stockholdings of glass including some modern textures such as Everglade and Charcoal Sticks, as well as the traditional favourites of Waverly Flemish, Seadrift, Kosciusko, and some obsolete patterns such as Bronze Mayo and Amber Seadrift. With a focus on stained glass and general glazing, Boyce Western Glass has become an independent glass supplier for both trade and retail customers, sourcing quality glass from around the globe including Europe and America.

Boyce Western Glass has been involved in numerous restorations and new projects including churches and heritage-listed properties, as having built up a small stock of obsolete glass leadlight glass enables them to match glass for this sort of renovation work. The business has a long and rich history in traditional stained glass and provides superior manufacturing and preservation of genuine lead and zinc lights. The showroom in High Wycombe is a stained-glass hobbyist’s delight, with a range of specialist stained-glass tools and an Aladdin’s cave of stained glass allowing artists and homeowners to browse for hours, choosing colours and patterns to give that impact statement to their project.

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screens and commercial glazing to new and repair work for stained-glass leadlights.

Philip also has his Windscreen Fitter’s licence, and through Windscreens on Wheels offers both a mobile and in-house fitting service for truck and vehicle windscreen and body glass, as well as custom-cut glass for earthworks and farm machinery and classic car renovation.

To cater for a wider range of customer budgets, Boyce Western Glass specialises in Simulated Stained Glass and is the Australian distributor for the Regalead range of selfadhesive film and lead products. This form of stained glass has the versatility to create stunning, realistic, and cost-effective stainedglass features for modern homes, as well as to replicate older traditional designs for heritage-listed and church buildings and the older Perth suburbs. Ranging from Australiana themes such as gumnuts and parrots, abstract designs and traditional Art Deco, the in-house artist will happily show customers how to use the Simulated Stained Glass to create their own masterpiece or stunning ambience and enjoyment to any space.

The move to the purpose-built factory also allowed Philip and Hazel to acquire local companies Kalamunda Glass and Windscreens on Wheels. The businesses all moved into the same premises enabling Boyce Western Glass to offer an increased range of general and specialised glazing services, from shower

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We asked Philip what he enjoys most about being in the glass trade, to which he replied ‘I would say the variety that being glazier can offer. You can be fitting a shower screen in the morning and repairing a traditional leadlight in the afternoon and the following day fit a shop front and a truck windscreen. In between, I can be in the showroom chatting to local stainedglass hobbyists or helping a colleague in the trade match some old textured glass. Each day is different, and each presents its own challenges which keeps it interesting.’

Boyce Western Glass is in the unique position of being a ‘One Stop Shop’ for both trade and retail customers, from the design and selection of glass to professional advice on selecting the right glass according to Australian Glazing Standards, through to final onsite installation.

With a legacy of 100 years in the glazing industry, Philip and Hazel are proud to be continuing the Boyce family tradition of quality and excellence in workmanship and commitment to old fashioned customer service they hope for many more years to come.

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Block out Noise.

Not Beauty.

Find out more about the Genuine Hush™ range.

Genuine Hush™ is Australia’s noise-reducing glass choice for homes, offices, and public buildings. Products include ComfortHush™ and QLam Hush™. Look for the label to identify your glass is Genuine Hush™ made by Oceania Glass.

TM are trademarks of Oceania Glass Pty Ltd. GH_200301

oceaniaglass.com.au

AGWA DESIGN AND INDUSTRY AWARDS 2023

GET YOUR ENTRIES IN NOW! Don’t miss out ...

Are you looking to promote yourself as an Award winner? Would you like your winning project to be featured in BuiltView? Would another trophy in your showroom impress your customers? Then what are you waiting for?

The 2023 AGWA Design Awards are open until 11 April 2023.

The 2023 AGWA Design Awards provide marketing opportunities for winners and finalists across a range of categories which suit all types of windows and doors. There is a category for everyone.

• • • • • •

Commercial Window/Glass Project Residential Window/Glass Project Bespoke Window and Glass Project Shower Screen and Barrier Project Showroom of the Year Most Innovative Component

• • • • •

Most Innovative Window System Most Innovative Product/Service People’s Choice Award Safety Award Apprentice Awards

For more information on how to enter and a break down of what you need to include in each question please go to: https://agwa.com.au/Members/Members/News/Events_and_Awards

To enter the AGWA Design Awards go to: https://agwa.awardsplatform.com/dashboard

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CASE STUDY

MAJESTIC GLASS ART GALLERY OF NSW, SYDNEY MODERN PROJECT

The Art Gallery of NSW opened the new Sydney Modern Project on 3 December 2022. This involved a new standalone building, public art garden and revitalised historic building bringing together art, architecture and landscape in spectacular new ways, with dynamic galleries, site-specific works by leading Australian and international artists, and extensive outdoor spaces for everyone to enjoy. This new building housed a new gallery with a top rating sustainable design. Majestic Glass had the opportunity to participate in executing one of the exhibitions.

The title of the exhibition that Majestic Glass was part of was Dreamhome: Stories of Art and Shelter. This exhibition was set across a series of rooms, which did not align exactly, and which took people across the globe, into living rooms, disaster zones and vast landscapes. The exhibition held 29 artists from Australia and around the world who had created the idea of home, which is a combination of memories and people.

There were many challenges to this project.

Mirror joints were installed over 250 sq m in a way that reflected the artist’s purpose.

The mirrors that were installed created the series of rooms and so the scenes were always changing.

The project required a lot of hard work and precision. The measurement of the mirrors had to be done one by one as they were supposed to be perfect squares, however,

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they also had to meet at a corner of the room, which made it even harder. The installation was done using structured silicone and affixed glue, which dried very quickly and didn’t give us much time between placing the mirror and affixing it. The ceiling mirrors were the most challenging part. It had to be carried safely and accurately making sure the mirrors’ joints were aligning perfectly before the silicone dried, which otherwise would result in smashing the mirrors and starting all over again.

As the opening was on the 3 December, the lead time was tight however, Majestic Glass rose to the challenge and was able to deliver on time with perfection. One of the artists commented that this was one of the best executions. It was an honour to be part of such an exhibition and hopefully it will reveal new horizons for Majestic Glass.

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Independent Quality Performance Testing NATA Accredited Testing Laboratory

We’ve Increased Our Testing Capacity Azuma has installed two new large chambers that are designed for testing up to 20 kPa positive and negative pressures. Highly trained testing technicians will be with you every step of the way to provide all the equipment & guidance that you may require.

These new chambers are capable of testing to the requirements of:

LE

OF TESTING TO

+/-

UP

CAP AB

AS2047 - “Windows and External Glazed Doors in Buildings” AS4040 - Parts 2 and 3 “Method for testing Roof sheet and Cladding” AS4284 - Testing of building Facades (Cyclic Water).

20kPa

contact@azumadesign.com.au

www.azumadesign.com.au

(02) 9604 0255

RE

S

+

OR

- PRESSU

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CERTIFICATE III FENESTRATION SKILL SET – FIRST CLASS GRADUATES! AGWA is super excited to announce the graduates from the FIRST EVER Fenestration training in Australia.

Eleven employees from Hanlon Windows, G.James, Trend Windows and Stegbar spent one day a week for 5 weeks at Lidcombe TAFE (NSW) late in 2022 and have now completed their course. They received a Statement of Attainment at a graduation celebration at Lidcombe TAFE on 15 November 2022.

We are so proud of these incredible representatives of the glass and window industry!

It has been a long journey to get a qualification in Fenestration for the industry and we are finally there. It is a significant milestone for the window industry in Australia. Thanks to Hanlon Windows, G.James, Trend Windows and Stegbar for sparing their employees and allowing them to attend and for supporting the first fenestration training course.

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Students completed 4 units from the new Certificate III Fenestration (MSMWHS200 Work Safely, MSMSUP106 Work in a team, MSFGG3039 Manually Move Glass, and MSFGG2016 Assemble Glazing Products).

The Statement of Attainment transcript, showing their results in these 4 units, can then be used to go towards completing of the full qualification.

Thanks to the amazing teachers at Lidcombe TAFE and Training Services NSW for all their hard work in getting this training running.

We hope to run more courses in 2023 so contact training@agwa.com.au if you are interested in sending your employees along.

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SAFETY

PSYCHOSOCIAL HAZARDS AND YOUR WORKPLACE Safe Work Australia announced a new Model Code of Practice in July 2022, Managing Psychosocial Hazards at Work. It is a practical guide to achieving psychosocial and wellbeing standards in Work Health and Safety across Australia.

Model Codes are not enforceable until they have been approved in the relevant state or territory and but over the course of the last few and next few months, most Australian jurisdictions will adopt the changes to the Regulations and the new Code of Practice.

Ingrid Pagura, Industry Development Coordinator, AGWA

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The Code of Practice will be enforceable in the following states on the dates below: • New South Wales, Tasmania, Western Australia and South Australia: Oct-Dec 2022 • Commonwealth, Queensland, ACT: 1 April 2023 • Victoria: 1 September 2023 • Nor thern Territor y: late 2023 ( yet to be determined) WHAT DOES ALL THIS MEAN FOR YOU? In effect, the Code outlines a broader shift in the minimum responsibilities of bosses or business owners managing psychosocial risks in the workplace. Regardless of the challenges, bosses and business owners will now need to do risk assessments in their workplaces and review their control measures around psychosocial hazards.

These issues aren’t new, but they haven’t really been addressed in the WHS Legislation until now. The Boland Review of the WHS Legislation (Marie Boland, Review of the Model Work Health and Safety Laws, March 2020) made several recommendations, two of which related to psychosocial health and wellbeing. One suggested the amendment of the Regulations to ensure they appropriately addresses psychosocial health risks and to have appropriate control measures, while the other made recommended the review of incident notification to include notification for psychosocial injuries.

HOW DOES THIS AFFECT YOU? As a boss or business owner (PCBU (Person Conducting a Business or Undertaking)), you are responsible for the health, wellbeing, and safety of people in your workplace.

You currently manage hazards around falls, manual handling, chemicals, and cuts, and you now also need to manage psychosocial risks in the same way.

WHAT IS A PSYCHOSOCIAL HAZARD AND HOW DO WE MANAGE IT? Psychosocial hazards are hazards that may cause psychological and/or physical harm to a worker. They arise from or relate to, the way jobs and tasks are managed, organised, or supervised, the working environment or equipment at a workplace, social factors such as social interactions and workplace relationships. Psychosocial hazards also include where the task or job itself has inherent psychosocial risks or hazards such as workplace issues that lead to chronic stress and the physical manifestations of that such as anxiety, depression, insomnia, musculoskeletal injuries, and chronic diseases.

Examples of psychosocial hazards according to SafeWork Australia include: • job demands • too high eg, working long hours without enough breaks, not having the right skills to complete the job or displaying

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•

•

•

•

•

•

fatality, a natural disaster such as a bushfire, supporting/counselling staff dealing with trauma or being exposed to extreme risks; • remote or isolated work • worker in places where it takes a long time to enter or exit or help would take a long time to come or working alone after hours or unreliable technology like no mobile coverage; • poor physical environment • this is more than just not liking the décor or it being a bit cold first thing in the morning, it is more about working in uncomfortable conditions which make it hard to concentrate due to noise or temperature, having to wear poorly fitting PPE or equipment that doesn’t properly work or working in a hazardous environment such as at heights; • harmful behaviours • worker being exposed to violence and aggression or bullying or harassment such as sexual, racial, disability, age etc or conflict in workplace relationships.

WHAT DOES A BOSS OR BUSINESS OWNER (PCBU) NEED TO DO? 1. Identify the psychosocial hazards You will need to identify which of these hazards are relevant or occurring. This can be done like you would identify any other hazard by talking and listening to your workers, observing how they interact, inspecting your workplace and doing a survey of all workers. Looking at previous records such as absenteeism or staff turnover can help too. Look at how information is given, how the work is performed eg, are the workers rushed, do they have all the equipment they need, and look also at the workplace culture eg, is inappropriate behaviour tolerated.

2. Assess the risks Once you have identified the hazard the next step is to assess the severity of the risks.

This involves looking at how serious the risk is, how likely it will occur and the duration if it does. It is a good idea to look at what controls are already in place.

3. Control the risks As with any other risks to health and safety, a boss or business owner (PCBU) must eliminate the risks if it is reasonably practicable to do so, or otherwise minimise the risks so far as reasonably practicable. For example, you could have regular discussions about work expectations and deadlines, put things in writing so that the expectations are clearer for all, have systems in place for escalating issues and getting support from managers, increasing breaks and recovery times after a worker has been exposed to traumatic events.

4. Review control measures Review the control measures regularly. Don’t implement something and then forget about it. You must review it regularly to ensure it is set up correctly and working as it should be. If it is not, then the process needs to start over.

5. Take these issues seriously Deal with all complaints promptly and make sure you take them seriously. Brushing them off won’t make it go away. Get started and make sure you are ready for when you need to comply.

For further information please see Safe Work in your home state. You will find the Code and many other resources including checklists to help make this process much easier.

PSYCHOSOCIAL HAZARDS

•

false emotions such as being friendly to difficult customers; • or too low eg, long idle periods where you can’t complete any tasks or highly monotonous or repetitive work; low job control • little say or control in how you do your job or break times or having to ask permission for routine tasks; poor support • not getting enough support from supervisors or other workers to do your job well, such as not getting enough information or not having equipment you need to do the job safely; lack of role clarity • not being clear on your role and responsibilities or expectations eg, when two people are given the same task or when reporting lines are unclear or conflicting or changing work expectations such as contradictory instructions; poor organisational change management • changes that are poorly planned because of timing or lack of communication or not thinking about how a change could affect WHS risks; inadequate reward and recognition • an imbalance where the effort put in doesn’t match the recognition or reward eg, not enough feedback or some people getting rewarded and not others; poor organisational justice • management being inconsistent, unfair, or discriminatory in decisions eg, not taking into account worker’s reasonable needs, not keeping private information about a worker confidential or blaming workers when it isn’t their fault; traumatic events or material • worker being exposed to a traumatic event such as a workplace incident or

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Delivering Bent Glass with Excellence

R

BENT GLASS SOLUTIONS Digital Site Measures for Bent Glass Projects

Client: Jaroff Design Project: Waterline Square - Waterline Club N.Y. Photo: Lucas Hoeffel

: glasshape.com

: info@glasshape.com

Perth: 9468 2722 Sydney: 8011 1831 Brisbane: 3175 0501 Melbourne: 9099 0200

Introducing the new DC550SK Large capacity 550mm dia blades with Full CNC control

www.lunamac.com.au • Phone: 1300 586 228

Meeting 7 Star with Viridian ClimaTech™ double glazing.

7 Star is now here which means there is an increasing demand on the industry to balance strict building compliance with product performance and budgets.

Where budget meets performance, Viridian ClimaTech™ double glazing is a great solution!

Balancing natural light, thermal insulation, design, amenity and cost efficiencies, consider ClimaTech™ for your next project.

Do you want to know more? Contact us to talk about the glass products we offer to help meet the challenges of 7 Star compliance.

Compliance and performance

Warranty – 10 year warranty from date of manufacture

Choice and options

Processed in Australia

For more information on ClimaTech™ visit www.viridianglass.com or call 1800 847 434.

GL ASS & WINDOWS

ANTHONY INNOVATIONS …

OPENING DOORS TO THE WORLD

The original business, Anthony Bearings, was founded in 1951 by aspiring engineer Sil Anthony, who opened his first engineering workshop in Preston, Melbourne. Since the company's inception, the focus has always been to design and manufacture innovative hardware that fits the customer’s exact needs.

Now under the management of Sil’s grandsons Ben and Drew, Anthony Innovations constantly strives to develop new rollers and hardware requiring minimal movement effort, that look great, and that are embedded with advanced tech to solve real-world problems.

Anthony Innovations has grown into a prestigious multinational company with a global presence spanning Australia, Asia, and North America. It is a pioneer in introducing high-spec sliding door and window panel designs to residential and commercial applications.

While doors have been around for over 4000 years, the number of innovations in door design have been relatively few.

However, Ben and Drew Anthony are determined to change the status quo of door roller design, with a unique and evolving range of sliding door and window hardware that’s taking the world by storm.

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‘Our early products were custom-designed bearings that solved several challenges faced by the regular standardsize bearings of those times’, begins Drew Anthony, the current Marketing Manager. The company was keen on not just creating a manufacturing line, but also on increasing its expertise and specialising in the door and window industry. ‘Our team understood customers' specific needs for wheel assemblies adaptable to different size extrusions, and developed adjustable assemblies to meet these specific needs.’

Anthony Innovations experienced steady organic growth, and by the 1970s had also started the production of anticorrosive rollers for windows and doors. After rigorous research and development over many years, Anthony Innovations was able to establish a unique material and process combination to ensure products were more durable, provided longevity and ensured improved performance for the end user.

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MEMBER PROFILE

While the 1980s and 2000s were filled with exciting innovations and designs that were sold internationally, the leap to a global multinational company happened in the late 1990s, after identifying a need for highperformance products in the door and window industry.

They made good use of every opportunity they could, travelling worldwide and securing product opportunities in the Americas and Asia. ‘Our continued focus on developing expertise as well as our attention to customers' needs, has helped us grow consistently for the past 15 plus years’, says Managing Director Ben Anthony.

Anthony Innovations kept producing hardware that was safer, fast to install and had a longer life. In 2007, it set up its first production plant in Changzhou, China, moving closer to Anthony Innovations’ aim of capturing the global market. The factory, which is purpose built and maintained to meet ISO Quality Standards, is 50,000 sq ft and is wholly owned by Anthony Innovations. Anthony Innovations’ global network of warehouses allows it to continually innovate and test to stay ahead of the competition and deliver on consumer demands. As a global player in motion device hardware production, it has been continuously steering the market towards quality hardware and efficient designs.

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Anthony Innovations won Gold at the 2021 DrivenXDesign Awards with its GIANTQuad product. ‘GIANTQuad is a revolutionary sliding door roller, set to take the market by storm. It is a design that allows sliding doors to be more powerful and efficient’, explains Ben Anthony.

The innovative product has an unmatched load capacity of up to 1000 kg, while maintaining an adjustment mechanism allowing manufacturers to build larger, architectural doors that deliver an effortless user experience.

‘We continue to invest in our capabilities to help support our partners across the world. Our multinational experience gives us the ability to further support and strengthen our home industry in Australia’, ends Drew Anthony.

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HANGING UP THEIR HI VIS — Our Retiring Auditors This year AGWA is very sad to say farewell to two of its highly respected AGWA auditors, Tony Gramlick and Ross Shearer, who collectively have accumulated over 35 years with the Association. They have been instrumental in contributing to the development and implementation of AGWA’s Accreditation Program.

The Australian Glass & Window Association relies upon the in-depth knowledge of these industry ‘legends’ who are widely regarded as experts in their field.

Tony Gramlick joined as an auditor in 2003 after a long career in the industry and has conducted hundreds of audits with members across Australia and even in China as part of the inspection and audit team since 2016. In 2016 he was also made a Life Member of AGWA. Our Queensland-based auditor Ross Shearer joined in 2008 after retiring from Boral Windows Group. Retirement couldn’t keep a good man like Ross down and when by chance, he met up with Ian Frame, the

What is your industry background?

Ross Shearer

Coming from an engineering background, my first introduction to the window industry occurred when I joined Starlite Windows (a division of Meyers Taylor) which was involved in the manufacture and supply of windows to the caravan, bus, train and leisure boat industries. Following the closure of the business in Brisbane, I was fortunate to almost immediately join Crane Enfield Metals in Brisbane, later purchased by Dowell Windows, where I became National Product Development Manager and I remained until my retirement in 2008.

What do you enjoy most about Auditing?

I have very much enjoyed my time as an auditor. It has given me the opportunity to remain involved

What is your industry background?

Tony Gramlick

I first became aware of the significance of the window industry in 1966 when I joined The Australian Aluminium Company (which not long after became Alcan Australia Ltd). During the 1990s I became involved with the specifics of window design and performance and not just the supply of aluminium extrusions.

In 1999 I started giving technical assistance to the AWA. In 2003 I started to do AS 2047 compliance audits as well as independent inspections (approximately 1100 and 300 respectively to date).

What do you enjoy most about Auditing?

I have enjoyed travelling extensively and meeting the many and varied ‘characters’

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original founder of the Association, he became part of the auditing team.

Over time, both Ross and Tony have built long-lasting connections and relationships with AGWA members across the country.

They believe that the audit process should be viewed as a fact-finding mission, not a fault-finding safari. We asked each of them to provide a snapshot of their window careers.

in the industry and meet up with people I knew, and some I hadn’t met before, and understand how they approach the many challenges faced in supplying windows to the building industry.

My challenge was to approach the auditing process from the perspective of understanding the business, listening to the people being audited, understanding why things may be performed that way and offering guidance when appropriate to achieve a common goal of compliance; not a policeman to catch someone out, which when I started, was a view many manufacturers held when I visited. With my experience in the industry managing a successful window business, I believe I was on occasion able to hand on sound advice to the business I was auditing which I found very rewarding.

What do you feel are the greatest challenges that the industry faces now and into the future?

within the window industry. I have also enjoyed the ‘detective’ work needed on the odd occasion, when for some reason the product being audited sounded an alarm bell. There is also a sense of achievement when suggestions made have been acted upon. Of course, the sense of camaraderie that exists between auditors both past and present has also been a highlight and something I will miss.

AGWA would like to sincerely thank both Ross and Tony for their outstanding contributions to the Association over the many years.

What do you feel are the greatest challenges that the industry faces now and into the future?

Moving forward, I see carbon neutral manufacturing and the introduction of licencing or registration of window manufacturers and glaziers as areas of change.

I see some real challenges for the window industry in the future, in holding back overseas supply of fabricated product or in KDC form; colour size and configuration variations are our friends in this regard. Furthermore, given our experience now with the COVID slowdown in the world, maintaining a secure supply of glass, aluminium and components will be an ongoing issue.

Thank you to everyone I have been involved with in my role with the AGWA — it has been a privilege.

They have been the backbone of the AGWA’s Accreditation Program and there is no doubt their commitment, integrity and expertise will be missed.

We wish them both good health and happiness in their retirement and future endeavours.

If you have industry experience, a sense of adventure and an eye for detail and are interested in an auditing role with the AGWA, please don’t hesitate to drop us a line at: accred@agwa.com.au We’d love to hear from you!

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ACCREDITATION MEMBERS Congratulations to the following AGWA members who have recently passed their accreditation audit:

3 Oceans Building Material Pty Ltd Abbey Aluminium Action Glass & Aluminium Add-Vantage Systems Pty Ltd (t/as AVS Windows & Doors) Advantage Glass AJ Aluminium Pty Ltd All Things Glass All Weather Windows Aluminium & Glass Construction Alutec Windows Pty Ltd Alutech Pty Ltd Aneeta Window Systems - WA Aneeta Window Systems - Vic Architectural Glass Specialists Art Windows Pty Ltd Aspect Windows Pty Ltd Australian Window Solutions & Door Design Avanti Glass Aview Windows & Doors (previously Maddington) Avista Windows Award Architectural Aluminium Pty Ltd Balcatta Glass Pty Ltd Baron Curtain Wall Window and Doors (Shanghai) Co, Ltd Batemans Bay Windows Bayview Glass Boyce Western Glass Bradnam’s Windows & Doors - Bungalow Qld Bradnam's Windows & Doors - North Rockhampton Qld Bradnam's Windows & Doors - Townsville Qld Bradnam's Windows & Doors - Urraween Qld Carison Bros Pty Ltd Central Coast Shopfronts CHGA Windows & Doors Christoffel Pty Ltd Clark Windows Tasmania Pty Ltd Climateframe C-Lite Aluminium Windows & Doors Coastal Windows & Doors Pty Ltd Cockburn Glass Pty Ltd Dabsco Dargavel Windows Pty Ltd Darra Joinery Deluxe Glass Deluxe Windows P/L Dependable Glass Design Window Solutions P/L Distinct Aluminium Solutions Distinctive Glass & Aluminium

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DLG Aluminium and Glazing Dowell Windows - Bayswater Vic Duce Timber Windows & Doors – Bundamba Qld Duo Glass Enertec Window and Doors Systems Everclear Windows & Doors Expo Aluminium Farrawell Aluminium Fremantle Glass Frontline Aluminium Windows G.James Glass & Aluminium – Adelaide SA G.James Glass & Aluminium - Gold Coast Qld G.James Glass & Aluminium - Hervey Bay Qld G.James Glass & Aluminium - Lismore NSW G.James Glass & Aluminium – Narangba Qld G.James Glass & Aluminium – Riverview Qld G.James Glass & Aluminium - Sydney (Smithfield) NSW G.James Glass & Aluminium – Townsville Qld GCJ Glass & Aluminium Glass Co Metro Glass Supplies Pty Ltd Glasscapes Gordon Glass Greg's Glass Guthrie Glass & Aluminium Hammer Aluminium Hi Style Aluminium Windows & Doors HiLite Aluminium Products (Perth Window & Door Replacement Company) Homemakers Glass & Aluminium Pty Ltd Horizon Windows & Doors Imperial Glass Jag Windows Pty Ltd Kalamunda Glass Kings Point Windows & Glass Lakers Glass Pty Ltd Langford Windows Langs Building Supplies AS Aluminium Windows and Doors Lickiss Fabrications Pty Ltd Lomond Windows & Doors Lotus Folding Walls & Doors - Vic Austview - Mortdale Manly Windows Pty Ltd Master Windows MCG Windows & Doors MDMK Glass & Aluminium Pty Ltd Dyna-Fix Commercial Pty Ltd KOR Glass & Aluminium Pty Ltd Mundaring Glass & Security

Nicco Joinery Pty Ltd Noosa Door Centre North East Glass Nuview Window & Door Installation Pty Ltd Olletts Glazing Open Windows & Doors Orion Aluminium Paarhammer Pty Ltd Packers PCW Commercial Windows Pty Ltd Penguin Facades Pty Ltd Pentak Windows & Doors Pty Ltd Perfect Glaze Australia Pty Ltd (PG Windows) Perth City Glass Peters Glazing Service Pty Ltd Polar Eco-View Windows Premium Windows P/L Professional Glass & Maintenance Project Windows & Doors Radar Glazing Solutions Reflection Glass & Aluminium Reflex Glass Pty Ltd Regency Windows Pty Ltd Rylock Pty Ltd Rylock Windows Eastern SGA Architectural Window Solutions Shelford Constructions Southern Star Windows Pty Ltd - SA Southern Windows Star Windows (Dafa Build Pty Ltd) Starglazing Pty Ltd/Red Crab Windows & Aluminium Stegbar Pty Limited - Lansvale Superior Joinery Tasman Windows & Doors Taylors Window Supplies Pty Ltd Thermosmart Windows Tree Trunks (t/as Brisbane Heritage Windows) Trend Windows & Doors - Cardiff NSW Trend Windows & Doors - North Bayswater Vic Trend Windows & Doors - Ormeau Qld UPVC Window Solutions Pty Ltd Vue Windows Australia Wagga Glass & Aluminium Well Hung Glass & Aluminium (Miro Bay P/L) Wellard Glass (Kojic Enterprises) Westec Doors & Windows Westview Glass & Aluminium Pty Ltd Windows By Design Windows for Life

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CASE STUDY

GLENROY COMMUNITY HUB

A CENTRE OF SUSTAINABILITY Michael Ward, National Marketing and Business Development Manager, Australian Glass Group

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The Glenroy Community Hub is a transformational project for Merri-bek Council in Melbourne’s north. Working with a 4,500 m2 footprint and $30 million budget, the Community Hub forms a vital resource for this vibrant suburb.

The City of Merri‑bek intended this new project to be a catalyst for social change.

The Hub, with its major functions including a Library, an Early Learning Centre and a Kindergarten, as well as maternal health services and neighbourhood learning facilities, decisively fulfils this role. A Community Learning Group is also housed within the building, which features shared bookable community spaces and Council service desks.

The Council kept environmental factors front of mind when selecting its design – and the Hub richly delivers in this respect. As well as being Australia’s first public building to achieve Passive House Certification,i the Hub is also currently seeking Living Building Challenge Petal Certification.ii The design is intensely human-centred.

‘The Council’s performance-based criteria was balanced with the requirement to support community health and wellbeing’, says Project Leader Kieran Leong. ‘The quality of the user experience within the internal environment was central, with biophilic design principles used to meet these criteria.’

Natural illumination was a key concern.

‘The glazing was chosen with natural light levels carefully considered, with the Hub exceeding the minimum green star standard for internal daylight’, Kieran notes. ‘The glazing was integral to achieving exceptional thermal performance while retaining natural daylight levels.’

‘We had to provide the council with a daylight report for the Merri-bek Sustainable Building Policy, which required reducing the energy required to light the space’, Kieran expands. ‘As the results show, 69% of the Hub’s total usable floor area has a daylight factor well exceeding green star requirements.’

‘Achieving Passive House Certification required balancing thermal and environmental performance while retaining natural daylight’, Kieran

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continues. ‘We specified our ideal glazing performance and visual light transmittance to the builder, who carefully selected Insulglass LowE Max® double glazing from Australian Glass Group’.

‘The exceptional performance of Insulglass LowE Max® allowed us to pull off the balancing act of providing ample natural daylight while keeping the building extremely well-insulated — all within the allotted budget’, Kieran adds.

This ambitious approach has richly paid off. ‘Passive House Certification, which involves minimising the energy consumed for heating and cooling, is rare in Australia, and the Glenroy Community Hub achieves this decisively’, Kieran concludes.

Insulglass LowE Max® allowed the project to receive such high levels of internal daylight, while offering superior performance in both Insulation (very low U-Value) and Solar Control (very low SHGC).

Everyone involved in the Hub’s design and construction should be commended for creating this environmentally exemplary building, which inventively employs the unique capacities of energy-efficient glazing in its future-focused design.

Architect: DesignInc Passive House Consultant: WSP Product: Insulglass LowE Max® – Australian Glass Group (AGG) Photographer: Dianna Snape https://agg.com.au/case-study-glenroycommunity-hub/ i Australian Passivhaus Association, https://www.passivhausassociation.com.au/ ii Living Future Institute Australia, https://living-future.org.au/living-buildingchallenge/

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AGWA STATE CHAPTERS

WA GOLF DAY

Our WA members had a great day on the greens at Meadow Springs Golf Club on Friday 21 October 2022.

Thanks to our sponsors Glasspower, Tough Glass, NFK, Cooling Brothers Glass, GlassCo Metro, Jason Windows, Oceania Glass, ComSupply, Glass Australia, Breezway, Alspec, Crusha, Pivotec, Allegion and Zone Group.

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AGWA WELCOMES

NEWS

James Whitehouse TECHNICAL MANAGER – AGWA AGWA welcomes James Whitehouse, who recently joined as Technical Manager based in Perth. Let’s learn a bit more about him.

Why did you choose this career path?

I stumbled into the window’s industry in the UK by chance and found it incredibly engaging; I’ve been hooked ever since.

What is the most rewarding part of your job?

Seeing people respond when you help them with queries, seeing compliance being rewarded. If it wasn’t for this industry I would not have been able to move to Australia so I feel now I am in a role where I can help give something meaningful back.

What are your hobbies outside of work?

Cricket Tragic and co-founder of the Perth arm of the Barmy Army.

Do you have any hidden talents?

State champion in Longbow Archery What movie is among your all-time favourites?

Skyfall What is your favourite quote or life motto?

You’re born; you die – the bit in the middle is the fun part so enjoy it (Dave Lister from Red Dwarf)

Where do you hope to see yourself in 5 years?

Hopefully still doing this job.

AGWA WELCOMES THE FOLLOWING NEW MEMBERS Antas Sealants and Adhesives, Smithfield, NSW Architectural Aluminium, Penrith, NSW Architectural Glass & Cladding, Tugun, QLD BGS Aluminium, Horsley Park, NSW DDRD P/L, Banora Point, NSW Indi Architectural Aluminium Windows and Doors, Wangaratta, VIC Logan Group Investments, Tuggerah, NSW Oknalux Pty Ltd, St Marys, SA Reflect Glass, Tuggerah, NSW Romano Glass, Five Dock, NSW TS Aluminium, Underwood, QLD Windoor Joinery, St Marys, NSW WA Pool Fencing Pty Ltd, Gnangara, WA

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AUS FEN EX2 3

29 AU G U ST Golf Tournament Sponsored Tomma and Viridian Sponsored byby Tomma and Viridian

Welcome Party Sponsored by Southern Cross Group of Companies

2 9 - 31 A UGUS T 2 023 RACV ROYAL PINES RESORT, BENOWA QUEENSLAND www.agwa.com.au/ausfenex23

EVENT PROGRAM

30 A U GUS T Apprentice Breakfast

Keynote 4

Partner’s Tour

Change or Be Changed Women in Windows Lunch

Keynote 1

A Clear Future Adapting to Change

Keynote 5

Sponsored by AWS

Innovation in Construction Casual Dinner

Keynote 2

Change in the Regulation Space (2025 and beyond)

Keynote 3

The Changing Economic Outlook

Keynote 6

Sponsored by Doric

Energy and Future of Building

Keynote 7

Energy Sustainability Discussion Panel

31 A U GUS T Breakout Session 1

Breakout Session 7

Breakout Session 13

Sustainability and Innovation

Disputes and Non Compliance Investigations

Transforming Mindsets for Business Growth

Breakout Session 8

Final Keynote: Rob Carlton

Tangible Benefits of Sealant Choices

Coming Together to Thrive Through Change

Breakout Session 9

Gala Dinner

Lessons Learnt in the Safety Space

MC + Band

Breakout Session 2

Product and Material Durability and Performance

Breakout Session 3

Manual Handling with an Ageing Workforce

Breakout Session 4

Innovative Performance Glass

Breakout Session 5

All Things IGU

Breakout Session 10

WERSlink and Supporting Efficient Window Selection

Breakout Session 11

Standards and Consumer Law

Breakout Session 6

The Future of Building Certification

Breakout Session 12

Industry Training, Recruitment and Skill Development

Andrew Daddo and Filthy Animals

GL ASS & WINDOWS

TRAINING GRADUATES

TRAINING

NOVEMBER 2022-FEBRUARY 2023

AS 1288 Advanced 2 November 2022 John Hilder, A Touch of Glass Leigh Spinks, PCW Commercial Windows Jason Williams, Queensland Glass Darrin Pfeffer, Queensland Glass Philip Dicks, Queensland Glass Paul Nixon, Queensland Glass Darius French, Queensland Glass Jamie Wheeler, Queensland Glass Leon Maloinato, Yorel Glass Scottie Fox, Aristo Glass Products Brock Backhouse-Smith, Aristo Glass Products

Intermediate Fenestration 22 November-8 December 2022 Ali Pourmasouni, Best Test Pty Ltd Thomas Paarhammer, Paarhammer Pty Ltd Tegan Roil, Langs Building Supplies Brett Gilbert, A & L Windows Anton Nikitin, Eurotech Windows Wayne Liu, Anthony Innovations John Northover, Alspec

IMPORTANT NAME CHANGES TO TWO OF OUR POPULAR INSTRUCTOR LED COURSES Our popular AS 1288 courses are undergoing a face lift. We revamped the content in line with AS 1288: 2021 last year and now it’s time to change the name and refresh them. To make the course content more intuitive we have changed the names as follows: AS 1288 Introduction becomes AS 1288 Human Impact and Wind Loadings AS 1288 Advanced becomes AS 1288 Overhead, Barriers and Structural We have also changed the name of our AS 1288 Introduction On Demand course to AS 1288 Human Impact and Wind Loadings On Demand.

The major reason for the change is to better reflect the course content. The AS 1288 Human Impact and Wind Loadings still gives an overview of the Standard but covers on Section 4 Design for Wind Loading, Section 5 Criteria for Human Impact Safety and Section 8 Installation in great detail.

AS 1288 Overhead, Barriers and Structural goes in depth into Section 6 Sloped Overhead Glazing, Section 7 Barriers and Section 9 Frames, Unframed and Partly Framed Glass Assemblies.

Hopefully the name changes will make it easier to decide which course would suit the needs of you and your employees better. The courses will continue to be updated as needed.

There are a few more courses we are updating and changing but there will be more on those in the next issue. If you have any queries about training, feel free to contact us at training@agwa.com.au

FENESTRATION DIPLOMA PROGRAM Congratulations to Michael Ward of Australian Glass Group (AGG) who recently completed his Fenestration Diploma Program. Congratulations Mike on all your hard work in achieving this recognition.

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MASTER GLAZIER RENEWALS The following Master Glaziers renewed their 2022 Certificates: Mark Benveniste, Wayne Cook, Adrian Grocott, Greg Hunt, Paul Land, Darryn Malpuss, Mark Nicholls, Paul Roberts, Greg Saward, Michael Shepherd and Nikolaos Vlachos.

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Mark McCleary and David McCleary (L-R).

Looking to reach the highest quality for all types of tempered glass?

Here are three reasons why Glaston tempering technology is your best choice: 1. #1 for quality with any product or glass type 2. Lowest production costs with high energy efficiency 3. Highest automation level How to avoid common mistakes and succeed in the glass tempering business — Download THE TEMPERING LINE BUYER'S GUIDE here www.glastory.net

Mark McCleary

Architectural Window Systems (AWS) would like to recognise the amazing work of Mark McCleary, who has celebrated 20 years of working in research and development at AWS this year.

Designing windows and doors is in Mark’s blood, with his dad, David McCleary designing products for AWS from the very beginning.

Daniel Black, General Manager of AWS said, ‘Having learnt from the best in the industry, Mark is certainly making his own mark. He’s innovative in his thinking, identifying problems to solve and design refinements to make. His ability to see into the future and know what the industry needs is testament to his talent. It’s not surprising he’s an award-winning designer’.

Mark is the brainchild behind ComfortEDGE TM, an embedded technology that increases thermal performance, without the associated expense of a thermally broken system. As Mark likes to say, ‘ComfortEDGE is like a feather weight boxer beating a heavy weight for a title fight. Or ComfortEDGE is like taking your Mazda to a race track and beating an F1 car.’

Ever fond of his analogies, Mark is also a keen fisherman and family man, even getting his young daughter Lucy to help test the ease of opening his new product designs.

We look forward to seeing Mark’s designs transform the industry in the future.

Machinery, services and solutions designed with the future in mind for the architectural, automotive, solar and appliance industries. info@glaston.net | www.glaston.net | www.glastory.net | www.gpd.fi

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PRODUCTS

THREE WAYS TO REDUCE ENERGY CONSUMPTION IN GLASS TEMPERING is either heated or cooled too much during tempering, which leads to wasted energy during the process.

Modernise your existing line — gain many of the benefits of today's technology If you already have a tempering line that runs well but is not very energy efficient, it may make sense to consider upgrading.

The energy consumption of production equipment has always been an important topic. For glass processors, this topic has become even more urgent over the past year due to rising energy prices.

We have put together some practical tips to help you save energ y in the tempering process.

Increase loading efficiency Increasing loading efficiency is an easy way to decrease the needed energy per square metre processed. Mainly the benefit comes from the quenching side. Traditionally as a rule of thumb, quenching a small piece of glass takes roughly the same amount of energy as quenching a full bedload of

glass. Therefore, loading more glass in each bed is an efficient way to decrease energy consumption.

Modern tempering lines with advanced heating control or modernising an older line are the easiest ways to increase loading efficiency without sacrificing quality.

Optimise your tempering level Making sure your tempering process is optimised is an easy step to more energyefficient operations.

Check the glass fragmentation level.

Typically, the required fragmentation is 40 cullets in a 5 x 5 cm glass area. In practice, many glass processors have more than double this amount. This means the glass

This approach extends the lifetime of your line, reduces energy consumption and increases processing capabilities in general.

Some modernisations helping to save energy are installing inverters, blower and quenching technology, furnace modernisation, automation and measurement.

Invest in a completely new tempering line — ensure that your energy efficiency is on the highest level possible If you are looking for a completely new tempering line, you are in a great position to ensure that you are taking full advantage of the possibilities enabled by modern technology.

To read the full article please see: https:// www.glastory.net/3-ways-to-reduceenergy-consumption-in-glass- tempering/

SYNERGY BY DESIGN SMARTECH DOOR SYSTEMS COMPLETES POLESTAR’S NEW ZEALAND SHOWROOM Offering an elevated and minimal interior, Polestar’s Auckland showroom mirrors the sleek design of the company’s premium electric vehicles.

In keeping with the brand’s attentive eye for detail, it required a feature door to fit the showroom’s aesthetic and gracefully open the dealership floor to the streetscape.

Custom designed to exist as a striking feature of the showroom, the Tilt Door encompasses bold appliance white framing, against frosted glass to allow sunlight to seep through, while retaining privacy.

Smartech’s signature counterweight tilt system with its silent and fully-concealed motor makes it equally as elegant in motion.

Double glazed and standing at 3.2 m high, the generously appointed Tilt Door was tailored to the oversized showroom aperture. Despite its robust frame height, exceeding the dimensions of a standard shipping container, the door was easily supplied to its overseas destination, thanks to Smartech’s innovative engineering methods. With a newly-developed tilt system and thermal break, the door was fully constructed in the Melbourne

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warehouse, then disassembled for flat pack freight to New Zealand. This approach overcame shipping and cost constraints.

Selected for its clean form and state of the art features, an expansive Smartech Tilt Door finished the space perfectly.

Like all Smartech’s innovative product offerings, an expert specialist team is able to customise the outcome of each design, ensuring that every vision is realised with precision and finesse.

Location: Auckland, New Zealand Project Type: Commercial Fabricator: Smartech Door Systems (www.smartechdoorsystems.com.au) Products: Tilt Door For further information about any Smartech products, please visit www. smartechdoorsystems.com.au, or contact their Sales Department on (03) 9747 9233.

Or alternatively, you can send an email to sales@smartechdoorsystems.com.au.

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FAST, PROVEN DISTORTION FREE SCRATCH REMOVAL In most light to medium scratches, the surface of the glass is often only dispersed and not removed. However, with the correct high-speed equipment and compounds, polishing out most small scratches in 1-2 minutes in a one-step technique is clean, simple and economical.

Glasweld Gforce Max is a qualit y tool with a built-in water feed to keep glass cool and lubricated, an ergonomic grip and a selflevelling backer pad making it possible for anyone to easily remove most scratches in minutes.

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There is no need for any complicated, messy and timely sanding processes as no glass is removed. It normally costs 2.5 times the original cost of goods to replace a piece of glass, being both inconvenient and expensive for all involved. Glasweld Gforce Max saves time waiting for replacement glass and avoids rescheduling appointments and other trades, keeping your customers happy and your reputation strong.

Glasweld offer a range of detailed online training videos.

For more information visit our website www.elegantig.com.au

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DECO AUSTRALIA GAINS GLOBAL QUALICOAT LICENCE DECO Australia is proud to announce it has satisfied all the requirements for a QUALICOAT Licence. QUALICOAT, the international Standard for powder coating, audits and accredits the highest quality providers of powder coating for architectural aluminium. To hold a QUALICOAT Licence means a powder coating facility has passed extensive audits across their entire process to confirm the top-level quality of both process and finished product.

QUALICOAT licensees must also undergo regular follow-up audits to ensure quality is maintained over time.

Since DECO began finishing in 2004, its objective has been to provide metal surface finishing of exceptional quality. Its timber-look sublimated powder coat finish, DecoWood®, is renowned Australiawide for its beautiful natural appearance and durability. DecoWood® windows and doors have been hailed as an ideal alternative to timber, offering no maintenance and eliminating the risk of warping, rotting, or deteriorating in coastal areas. DECO has since expanded into a range of stylish sublimated powder coat finishes, including rust-look and concrete-look finishes, as well as solid colours from the Dulux and Interpon ranges.

‘It is not just enough to say we have the best quality finishes and finishing processes; we now have proof and independent certification that we have an unrivalled position in the market when it comes to quality.’

‘Quality finishes not only provides high aesthetic values, but also extend the life of aluminum products, and when we are talking about the sustainability of building materials, finishes play an important factor in the building’s whole-of-life approach.’

DECO’s QUALICOAT accreditation means our powder coated finishes are made to the highest level of quality and can withstand Australia’s harsh environmental conditions.

For more information on DECO Australia's quality finishing services visit www.deco.net.au.

DECO is currently the only powder coater in Australia to hold a QUALICOAT Licence. As a leading supplier of architectural aluminium finishes and products, DECO is dedicated to providing powder coating of the highest quality for windows, doors, bifolds and a wide range of other architectural building products like cladding and decking.

‘We have been working towards this QUALICOAT accreditation for a number of years, and to be the only finisher in Australia with the QUALICOAT Licence just proves our commitment to quality finishes and products’, said Richard Hamber, DECO Australia’s General Manager.

Non destructive insulating gas measuring device for double glazed units We are proud to announce that we have recently become sole distributors for Sparklike the world’s first and only non-invasive insulating gas measuring equipment for fenestration in Australia New Zealand and S.E Asia.

In order to help our new and existing customers continue with uninterrupted quality assurance we can now offer a loan handheld device whilst we arrange the calibration of your device for you. Bookings are essential as we only have a limited number of rental devices.

New for Sparklike is the laser portable 2.1, a device that can measure through triple glazed units, coated and laminated glass.

If you would like further information on all Sparklike products please visit our website www.elegantig.com.au or contact one of the Elegant team on 02 94736500.

YOUR IG QUALITY ASSURANCE

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Anyone who speaks about Donald Summergreene will tell you that he was a pioneer of the window industry. As you delve further you find that, not only was he a pioneer, but also a very much loved and respected leader, who was inextricably involved in building and shaping the industry into what it is today. Additionally, he was responsible for nurturing and developing many of the people who worked under him to become today’s industry leaders.

VALE DONALD (DON) TERENCE SUMMERGREENE (1935–2022)

Don began his career in windows with Stegbar before becoming one of the founding members of Trend Windows in 1968. From that time, Don oversaw the development and expansion of Trend, leading several business acquisitions and expanding operations into Tamworth, Canberra, Cardiff and then moving into Queensland and South Australia. Don was astute about innovation and product development, alert to and anticipating the needs of the market. During the 1980s and 1990s when technology was rapidly evolving and changing the way people worked, Don was an early adopter and embraced the efficiencies that it brought to operations.

Over time, the Trend business itself was acquired by other entities, including James Hardie, and after another buyout in 2001, Don was appointed Chair in 2002, leading the rebranded Trend business until his retirement in 2013.

It is with great sadness that we mourn the loss of a great friend and colleague. In late November, we received the sad news that Jeff had suddenly, and unexpectedly, passed away while on holidays. The news of Jeff’s passing was a great shock to all that knew him and has had a significant impact on his colleagues and the broader glass community.

Jeff was a dedicated manager and team leader with an unrivalled depth and breadth of experience. Jeff worked for 35 years in various engineering roles before joining Lisec in early 2016, overseeing plant and equipment maintenance and repairs.

Jeff’s experience included overseeing the relocation and installation of entire manufacturing plants to offshore locations.

VALE JEFFREY IAN MOULDS (1961-2022)

BUILTVIEW

His extensive industry involvement made him a passionate advocate in promoting safe workplace practices, having shared his comprehensive knowledge and experience with others, and having successfully built strong team environments.

Beginning his career as a toolmaker, Jeff had significant expertise in the design, manufacture and maintenance of product and machinery. He was also heavily involved in plant installation, commissioning, repair, refurbishment and preventative maintenance.

In 1988, Don was involved as founding member of the Residential Window Manufacturers Association (RWMA), formed to fill a void of representation for window manufacturers in the decision-making processes of the building industry. The RWMA soon expanded to represent industry suppliers and became the Residential Window Association to recognise this extension. As its interests and influence grew, the Association later became the Australian Window Association (AWA) and more recently, the Australian Glass & Window Association. Don became the first Life Member of the Australian Window Association in 1997.

Those who worked with Don, remember him as an inspirational leader, focused mentor, and skilled motivator. He had the ability to train staff into the industry and nurture their development, identifying skills and abilities that even they didn’t know they had. Even after his retirement, Don’s stewardship continued and he made contact regularly, lending an ear and providing counsel.

On behalf of the members of AGWA, we express our sincerest condolences to Don’s wife, Hillary, and son, David, and family.

The window industry owes much to Don Summergreene and he has left an indelible legacy. Today’s industry leaders, and all who knew him, remember him fondly with respect and appreciation.

Jeff’s role within the Lisec Australia team was to ensure customer expectations were always exceeded, as well having supported and ensured the continual growth of the service department. He also developed and implemented preventive maintenance strategies all the while managing new installations and relocations throughout Australia and New Zealand. The scale of Jeff’s most recent projects were some of the largest fully-automated glass facilities in the world.

Jeff leaves behind his wife Jo, daughters Belinda and Rebecca, sons-in-law Brenton and Jamie and many grandchildren. Jeff was a family man and loved each one of them dearly. They had many great family holidays throughout Australia, and he always had a story to tell or photo to show. We cannot fathom the pain and sense of loss they must be feeling at this current time.

To Jeff’s family, we cannot express how deeply sorry we are for your loss. Jeff was a great man with a heart of gold who loved and adored his entire family. Jeff’s passing has been difficult for all to digest and coping with the day to day activities without his support has not been easy.

Jeff is deeply missed by all and will forever live in our hearts and memories.

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GL ASS & WINDOWS

TECHNICAL

HOW THE NEW NCC 2022 ALIGNS AS 1428.1 DESIGN FOR ACCESS AND MOBILITY STANDARDS 2009 AND 2021 VERSIONS Over 4 million people in Australia experience disability. That’s around 1 in 5 Australians, and many more of us will experience a disability at some stage in our lives, either permanent or temporary, as we age or due to injury. Overall building design, especially features such as doorways, ramps, and thresholds, can have an impact on the accessibility of buildings for people who use a wheelchair, or those with ambulatory or sensory disabilities.

The new edition of the NCC (2022) comes into effect on 1 May in most states and references AS 1428.1: 2009. This means that a Deemed-to-Satisfy (DTS) Solution using a referenced document would have to use 2009 version, even while there is a newer version available. However, we are already starting to see contracts calling up the new AS 1428.1: 2021. You may be able to use this newer version of the referenced document but only as part of a Performance Solution.

If the contract does not have an express clause to deal with the discrepancies of legal requirements, it becomes a question of working out what the parties, to the particular contract, were most likely to have intended. This could also mean having to comply with the more onerous elements from either Standard. We have produced a summary of the key elements from both Standards with new additions and modifications noted.

Continuous Accessible Path of Travel The AS 1428.1 Standard series requires that new buildings provide continuous accessible paths of travel (and circulation spaces) for people using wheelchairs and for people with ambulatory or sensor impairment.

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A continuous accessible path of travel is defined as an uninterrupted route to or within a premises or a building which provides access to all services and facilities. It should not incorporate any step, stairway, turnstile, revolving door, escalator, hazard, or other impediment which would prevent it from being safely negotiated by people with disabilities.

AS 1428.1: 2021 has been updated in several areas and with key aspects below.

Visual Aspects Section 3.6 covers visual indicators and states that there must be a 75 mm high continuous contrasting line (solid/opaque) located between 900 mm-1000 mm from finished floor level. It must have a 30% luminescence contrast to the floor and other surfaces within 2 m of the glazing.

The New Addition is a note stating that any logos must be above or below this 75 mm strip and not part of it, and when using tinted glass the contrast can be against the tint not the floor beyond.

Section 10.1 covers doorway identification, and outlines that all doorways shall have a minimum luminance contrast of 30% provided between all of the following combinations: • • • •

the door leaf and jamb; the door leaf and adjacent wall; the door leaf and architrave; and the door jamb and adjacent wall.

In all cases there must be a 50 mm minimum width for the area of luminance contrast.

AGWA’s Key Message on Luminance Contrast (released June 2019) includes the following extract ‘it should not be the responsibility of the window supplier to decide what contrasting colour is to be applied, and window suppliers should note on any quote or order that compliance with AS 1428 is the responsibility of the purchaser’.

Thresholds, Grates and Ramps: Section 4.2 discusses the abutment of surfaces and changes in level; the continuous accessible path of travel (and any associated circulation spaces) must have a slip resistant surface. The texture of the surface must be traversable by people who use a wheelchair and those with an ambulant or sensory disability. You must address the risk of a slip, trip or fall where one surface meets another or where a vertical change in level occurs, by ensuring that any change in level is no more than 3 mm, or, where splayed at no more than 45° up to 5 mm.

Section 4.4 covers the use of grates and within our industry this specifically would be around threshold drains. New provisions have been introduced requiring circular openings to be no greater than 13 mm in diameter and slotted openings to be no greater than 13 mm x 150 mm. Linear openings must be oriented to be transverse to the direction of travel unless they are under 8 mm and then orientation is optional.

This clause could cause confusion as it potentially allows linear openings which exceed the 13 mm limit applied to slotted openings, but does not put an upper limit on size. AGWA is seeking clarification from Standards Australia.

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GL ASS & WINDOWS

Section 7.5 covers threshold ramps. These can often present access problems for people who use wheelchairs and those with ambulant disabilities causing difficulty lifting their feet. If a threshold at the entry is unavoidable, a threshold ramp must be provided so that a small change in level ensures a relatively comfortable access solution into the premises.

Threshold ramps must have a maximum of 35 mm in rise (height), be maximum 280 mm in length, maximum gradient of 1:8, be located within 20 mm of the door leaf and the edges tapered at a min 45° when the ramp does not abut a wall. A new addition is they are to have sharp transitions at the top, bottom and edges.

As a commentary on this, door sills meeting the requirements of AS 1428.1 may not meet the minimum Water Penetration Resistance (WPR) of AS 2047. In such situations, the building design should provide sufficient protection against the ingress of water through an alternative solution; AGWA recommends highlighting any such doors that may be affected within your quotation and any shop drawings.

Door Panels and Opening Controls Section 3.7 of the Standard has a new addition of notes prescribing minimum sizes and location settings for glazed ‘viewing’ panels within a door. See Figure 36a of the Standard for details. It is unclear what the distinction is between a viewing panel and a glazed door.

Perhaps the biggest change comes within clause 10.4.2 around the design and performance of door controls.

Door handles and related hardware shall be in accordance with the following: A. Allows the door to be unlocked and opened with one hand. The finish shall be non-slip for a person unable to grip the handle during operation.

B. Updated Notation throughout the operation the clearance between centre grip point on the handle and backplate/ door face (whichever closer) shall be between 35 mm-45 mm.

C. D type handles shall be used on sliding doors.

D. Snibs to have a lever arm no less than 45 mm.

E. Updated Notation as previously only on doors fitted with a self-closing device.

The force required at the door handle to operate the door to be no more than: a.20N to initiate; b.20N to swing or slide; c. 20N to hold open between 60°-90° F. New Addition other than on fire/ smoke doors any fitted closers shall be fitted with an adjustable delayed action or hold open function G. If the door is not self-closing, then on an outward opening door it shall be fitted with a horizontal handrail/pull bar on the closing face. Please see Figure 36b of the Standard for more detail.

Locations for the opening and locking controls on doors is covered in clause 10.4.3 for all situations outside those prescribed by the relevant statutory authority (early childcare, swimming pool barriers or similar) the location of door controls shall be above a level surface and: A. Controls being grasped/turned/pushed/ pulled shall be between 900 mm-1100 mm from finished floor level and with the New Addition that they are 500 mm or more from an internal corner.

B. Controls being pushed in the direction of travel (panic bars on egress routes for example) shall be between 900 mm-1200 mm from finished floor level.

C. Controls that only require touch shall be between 900 mm-1250 mm from finished floor level and 500 mm or more from an internal corner.

D. Sliding door handles shall be 60 mm or more from jamb/doorstop when in the open and closed positions.

E. Manual controls to power-operated doors shall be located on the continuous accessible path of travel no closer than 500 mm from an internal corner and with the Modified Notation of being between 500 mm-1000 mm from the arc of the hinged door leaf in any position or clear of a surface-mounted sliding door in the open position.

Section 10.2 states that there must be an 850 mm minimum clear opening width as measured from the face of the opened door to the door stop and that it must consider any door stops or handles. For double doors this width applies to the active leaf.

The New Addition is that door reveals must be a maximum 300 mm in depth in all situations and a diagram for Pivot Doors has been added.

In summary, there is a lot of consistency within these two Standards but if you are in a situation where you need to work out the more onerous elements, then hopefully this guidance will help. The key elements we have noted in the 2021 version are around the operating force on manual operation doors, the logos being outside the 75 mm strip, the slotted dimensions on threshold grates, the maximum 300 mm door reveal depth, the updated dimensions for control hardware and the viewing panel sizes.

As always if you have a particular query, you can reach out to the AGWA technical team at technical@agwa.com.au

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AT HOME WITH SHELLEY CRAFT Samantha Anderson, National Marketing Manager AWS

Shelley Craft is one of Australia's most loved television presenters. Her experience on numerous Australian lifestyle TV shows, such as The Block and Domestic Blitz, has given her a designer's eye to create a stunning new home.

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CASE STUDY

Shelley and her husband Chris worked with Architect Paul Uhlmann to design the quintessential industrial beach house meets Italian villa. Situated on the site of the old whaling station in Belongil Beach NSW, the criteria for the build were the freedom of design and movement, connection to the outdoors, ventilation and protection from the elements.

‘When I’m building for my home, it’s all about quality, longevity, and timelessness.

Building by the beach has another set of challenges and that comes down to the durability of the product’, said Shelley.

Choosing SGA Architectural Window Solutions to manufacture and supply the custom windows and doors was a nobrainer for Shelley. Having worked with them previously, Shelley trusted the quality of the Vantage® Windows & Doors and Elevate™ Aluminium Systems product ranges.

One of the quirky design features of this home, is that it is broken up into pods, with a brick spine through the back of the kitchen and onto the bedrooms. Above that is the asymmetrical roofline, which creates an expansive void. To create a cross flow of natural light and air, SGA Architectural Window Solutions recommended incorporating automated louvres above the brick spine. This worked a treat.

To meet the criteria for freedom of design and movement the Series 704B SlideMaster™ Sliding Door was selected.

‘The doors we have here really open the whole house up, left to right, backwards and sidewards, meaning you can move anywhere that you like’, says Shelley. ‘In the morning I crank all the doors open, so everyone can come and go as they please.

We’ve also got this amazing seamless threshold finish, so there’s not even a slight step or tripping hazard as you move from inside to out.’

‘The beautiful thing about SGA Architectural Window Solutions and the Vantage® and Elevate™ product ranges is that nothing was too hard. We wanted customised window options, including a glass wall that pointed out to the reserve. That was always going to be a challenge because of the asymmetrical roofline, but I’m glad to say SGA Architectural nailed it’, declared Shelley.

‘I’ve put my heart and soul into this home and it’s the perfect home — for now.’

Vantage® Windows & Doors and Elevate™ Aluminium Systems are Australian designed, made and tested to exceed Australian Standards by Architectural Window Systems (AWS), supplied by over 200 independent fabricators nationwide.

Fabricator: SGA Architectural Window Solutions Architect: Paul Uhlmann Builder: Ben Quinlan of Marloane Building Co Products: Series 704B SlideMaster™ Sliding Door Series 400 Single Glazed CentreGLAZE™ 102 mm Framing Miro Hardware

Ensuring longevity and durability for her windows and doors, Shelley stated ‘we went with the MIRO™ range due to it’s amazing Enduratec™ finish, which is 10 times more corrosion-resistant than any standard finish and it’s great for living on the coast.’

‘When you’re designing a home, you really have to think about how you’re going to move about, you want to it be easy and flow naturally.’

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USING DATA TO REDUCE YOUR CREDIT RISK EXPOSURE Brendan Sherry, Key Accounts Manager, CreditorWatch

AGWA recently advised you all about our exciting collaboration with CreditorWatch and all the benefits that it could bring to you in the day to day running of your business. Brendan Sherry, Key Accounts Manager at CreditorWatch has written the following to give you more detail on how to make the most of this subscription we have taken out for you.

Our easy-to-follow reports illustrate the default risk of entities, categorised from A1 to F, as well as the likelihood of default over the next 12 months. The CreditorWatch rating system typically detects businesses under stress months before they go into external administration. Our risk data draws from more than 50 public and private data sources to highlight adverse events, such as:

We know times are tough for Australian businesses as you currently confront a variety of challenges, from rising interest rates and inflation to labour shortages, supply chain disruptions, high power costs and the list goes on. All of this in the wake of the pandemic, means that profit margins are tighter than ever. It also means that many businesses you trade with are in a very different state of health to what they were 3 years ago.

• More than 11 million trade lines from Xero and MYOB integrations • Defaults registered against the company • ATO tax debt defaults • Court actions • Adverse cross directorship information • ASIC notices published against the business

The 3 key components of a digital credit management process are credit reports, monitoring and alerts tools, and debt collection tools.

MONITORING AND ALERTS TOOLS Consistently monitoring your customers for increasing credit risk and adverse events is critical to protecting the cash flow of your business. CreditorWatch’s 24/7 Monitoring and Alerts tool eliminates the prospect of any adverse changes slipping through the cracks. You can rest assured that as soon as critical information is updated, CreditorWatch will automatically notify you via email. This could be information such as non-payments to other customers, court actions or voluntary administrations.

CREDIT REPORTS Before you engage with any new clients, trading partners or suppliers, it’s crucial that you understand the level of credit risk that company poses to your business. A CreditorWatch business credit report offers you the gold standard in performing due diligence on new and existing customers.

Armed with this intelligence, you can avoid risky businesses and strengthen your ledger.

Monitoring and alerts are fundamental to a reliable credit risk management strategy, providing small and medium sized businesses with the risk function of a much larger business and letting you sleep more soundly at night.

Incorporating CreditorWatch’s AI-driven, data tools into your credit risk management process is a simple and cost-effective way to reduce your exposure to credit risk and bad debt. Using automated tools also frees you up to spend more time on growing your business.

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DEBT COLLECTION TOOLS There will always be the occasional customer that doesn’t pay their invoice. Chasing debts can time consuming and awkward and takes precious time away from value adding tasks.

While a debt recovery letter is powerful in its most basic form, the addition of CreditorWatch branding adds teeth. Using CreditorWatch branded letters of demand has been shown to increase the chance of receiving payment by 53%.

The customer knows that you have the full weight of a credit reporting agency behind you. If they default, you can choose to officially register this on the CreditorWatch platform, negatively affecting their ability to trade with other businesses and decreasing their credit score.

Registering payment defaults on the CreditorWatch platform has also proven to be an effective motivator for businesses to pay outstanding invoices.

For more information on CreditorWatch’s suite of tools for AGWA members, contact Brendan Sherry, Key Accounts Manager at brendan.sherry@creditorwatch.com.au or 0403 744 642.

If you would like to find out more about signing up for this great service that will help reduce the risk to your business, please contact members@ agwa.com.au

BUILTVIEW

“

VECTOR 400E • Light weight machine at 750kg with counterweights • Wired remote control for 5 degrees of movement: Lift; Extension; Tilt; Side-shift: 360° Rotation • Variable speed dial for precision install • Dual vacuum pump system • Allows for 4 x In-line Vac. Cup format • Glazes overhead • Overload Sensor & Alarm • Outriggers for lateral stability • Narrow foot print & highly maneuverable • Lays glass from racks onto bench tops • Rechargeable 24V electrical system • Fully enclosed; Lockable; Drive on/off; Trailer Option

Contact Sales Martin 0415 895 327 martin@quattrolifts.com

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STANDARD MOTIFS Standard Motifs are a requirement of AS1288. We have a full range of motifs that are available to members.

Satisfy & Comply with AS1288 & AS1428.1

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UNPRINTED MOTIFS Unprinted Continuous Motifs colours to ensure you achieve a minimum 30% luminance contrast to satisfy AS1428.1.

PERFORMANCE LABELS Performance Labels are designed to conform with AS2047.

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SCREENS

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While ScreenGuard’s unique aluminium frames are tempered to T6, using state-of-the-art equipment.

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Key Features & BENEFITS Australian designed & engineered Easy to fabricate & install Now available with Nylon Corner Stakes Meets and exceeds AS 5039-2008 High tensile 316 marine grade stainless steel mesh Bushfire rated BAL 40 Corrosion Resistant Rated for Fire Attenuation in accordance with Appendix B7 of AS1530.4:2014

To request a catalogue or find out more go to www.screenguard.com.au SYDNEY HEAD OFFICE . T: (02) 8887 2888 . E: sales@darleyaluminium.com.au MELBOURNE . T: (03) 9238 3888 . E: salesvic@darleyaluminium.com.au BRISBANE . T: (07) 3287 1888 . E: salesqld@darleyaluminium.com.au PERTH . T: (08) 9437 2999 . E: saleswa@darleyaluminium.com.au

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SCREENS

PROWLER PROOF: LUXURY LIVING PROJECT

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SCREENS

CASE STUDY

This architecturally-designed home showcases the best of what the security screen industry can offer. Challenging common misconceptions about the aesthetics of security screens, this installation demonstrates that security screens can seamlessly and beautifully integrate with modern architecture while also meeting construction and compliance requirements.

The design intent was to build a family home that provided a feeling of serenity and calm. Bringing the outside in, the louvre windows and large sliding doors on either side of the living space provide excellent cross flow of air, which meant the security screens also needed to keep flies, mosquitos, birds, and other native animals out.

One of the main features of the home is the view out to the swimming pool and bushland beyond through the expansive sliding doors of the living room. Visible upon entry, it provides refuge for the eye and, combined with large louvre windows in the area, creates a great source of natural light for the space. It was crucial to the client to keep the views as unobstructed as possible.

Specific requirements for security screens, as specified in the NCC, were identified after consultation with the builder. The products needed to comply with the home’s BAL rating of 12.5 and, being that their home was their serene refuge, security was a requirement.

They wanted their teenage daughters to be able to feel their home was safe when home alone.

The complexity of this project was to identify security screen products and installation methods that met the aesthetic expectations of the client, while also meeting the construction and compliance requirements of the build.

Prowler Proof ForceField security products were used throughout the home. The Prowler Proof ForceField Hinged Security Screen allowed them to secure all louvres with no visible fixings from inside or outside, providing seamless integration with the louvre window system and offering the highest level of security. The ForceField infill provided the highest level of transparency and exceeded security and BAL requirements.

BUILTVIEW

A key architectural feature of the home is the large stacking sliding doors in the living area. A large, engineered steel beam, hidden within the walls, supports the opening with no centre support required for the expansive opening. The four centre-closing stacking security doors are impressive at 1600 mm wide and 2700 mm high, however, the manufacturing capabilities and design of the ForceField sliding security doors meant no mid rail was required.

This was essential to meet the aesthetic requirements of the client.

Combined with Prowler Proof’s Hidden Installation Technology (HIT) they completed the installation with custom-designed extrusions to create a strong and seamless installation for the sliding doors.

Working closely with the client and the builder, Absolute Security Screens and Blinds, ensured that they had clearly understood their needs and supplied and installed products that met the brief.

The finished product exceeded both the client’s expectation and compliance requirements, leaving the client astounded with the quality and aesthetics of the security screens. The client said the result was so much better than what they had imagined.

System Supplier: Prowler Proof Fabricator (NSSA Member): Absolute Security Screens and Blinds Security Screen Products: • • • •

Prowler Proof ForceField Sliding Security Doors Prowler Proof ForceField Hinged Security Doors Prowler Proof ForceField Hinged Windows Prowler Proof ForceField Window Screens

Architect: Benjamin Walters Builder: Jay Mostyn (Luxury Lifestyle Homes) Note: 2022 NSSA Best Installation - Residential Winner.

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SCREENS

INTELLIGENT POWDER COATING LINE WITH THE MOST ADVANCED TECHNOLOGY IN ASIA

Elegance Push 2 Go Hinged Security Door Lock

MESHTEC’S NEW POWDER COATING LINE ‘Intelligent control’ In December 2022, Meshtec completed installation of brand new powder coating line which was commissioned and started full operation for first production in the beginning of January 2023.

Interpon Lobster

With intelligent control, all systemsincluding over-head conveyor, loading-unloading lift, transfer bars, spray powder booths, dry off and curing oven booths—are all synchronised and fully automated

by PLC (Programmable Logic Control) and proximity sensors.

‘The most advanced powder coating technology and coating line in Asia’ The systems and technology used in Meshtec’s new powder coating line are the most advanced technology in Asia; incorporating new software algorithms and precise spray gun positioning to get the most efficiency from the powder coating.

The powder coating line comes with 3 spray powder booths: one booth for single colour; and 2 booths for multicolour spray coating.

Sixteen spray powder guns are installed in each powder booth for the fastest coating speed and the best coating quality.

The laser scanners are mounted on a frame at the entrance of the powder coating booth for faster operation, and greater precision and accuracy.

Quickly engage privacy locking with a simple push of a button from the outside, the door can be unlocked from the inside with the turnsnib and unlocked from the outside with a key.

Out the door and push-2-go!!

The Power and Free conveyor system is synchronised to the smart proximity sensors for smart automation mesh transfer and powder coating process.

Meshtec has been certified Platinum level as an Interpon D approved applicator on stainless steel and is the first and only manufacturer in the world that is certified Platinum level on stainless steel substrate

by AkzoNobel.

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Over 200 colours to choose from Dulux and Interpon

New premium aesthetic with stainless steel face plate 7 year tarnish resistant and 10 year mechanical guarantee Easy installation for new and retrofit applications

Dulux is a registered trademark of DuluxGroup.

Interpon is a registered trademark of AkzoNobel group.

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© 2023 Allegion

BUILTVIEW

INSECT SCREEN MESH NOW AVAILABLE IN BULK ROLLS FOR TRADE It’s not all about locking up and closed doors, sometimes it’s great to open up and let fresh air in. Talk to us about Doric’s range of quality Insect Screen mesh’s and screen hardware accessories.

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