Aureon
Unified Communications: Call Center Solutions
Optimizing the customer service experience. Aureon Hosted Unified Communications Call Center offers full-featured capabilities that businesses need to be more responsive in today’s environment. Aureon’s Unified Communications Call Center products are for businesses of any size, and these enhancements allow you to pinpoint customer needs and efficiently resolve interactions. The mix of real-time and historical data prepares you for an influx of customer interactions and seasonal business, so you can staff scenarios appropriately.
POWERING YOUR BUSINESS
ENHANCING CUSTOMER COMMUNICATION
Aureon’s Hosted Unified Communications Call Center
When you have a dedicated call center staff, fewer
products are scalable and quick to deploy wherever
scheduling mistakes will be made – resulting in fewer
your agents are located. This Call Center makes your UC
rescheduled or missed appointments. This means
environment nimble and flexible, expanding your reach
profits to your business.
beyond the four walls of your business. Our skills and products equip your team with software and service; ensuring optimal quality and tech support as well as an ability to grow call capacity.
Without the constant interruption of ringing phones, your office staff will be able to focus on the tasks at hand. This translates into proper information, details, part numbers and customer dialogue becoming
With a full range of call management capabilities,
number one. With simple training, your team will
including call queuing, routing and distribution, Call
be able to jump right in and maintain a consistent
Center is your ideal customer contact solution.
brand image on the phones – directly impacting your customer’s experience.
ELIMINATE CONFUSION AND CLUTTER WITH RELIABLE CLOUD MANAGEMENT
FEATURES AND BENEFITS •
Simple hunting and queuing
•
Sophisticated call distribution and routing
•
Conditional announcements (comfort
flexibility and redundancy. There are no additional
•
Monitoring and coaching
network elements, and double provisioning of users
•
Reporting – pre-configured and custom
•
Skills-based routing
•
Real-time dashboards for agents and
•
Call recording bundled with standard and
•
Large partner ecosystem for CRM and other
The hosted architecture is superior to a premises (CPE) model for a variety of reasons, including reliability,
into queues for failover. If a physical site is unreachable due to either power or transmission issues, inbound calls can be routed to alternate locations or callers can receive an announcement instead of a busy signal and unanswered calls. No two businesses are alike. That’s why Aureon is ready to assist in creating the ideal call management system for any size of operation.
AGENT AVAILABILITY STATUS
messages)
reports
supervisors
premium agent
software and open APIs for integration
DESKTOP AND WEB CLIENTS
24/7 SUPPORT
Learn more about Aureon Hosted Unified Communications at AureonTechnology.com or call 888-387-5670.
Connect with AUREON. Connect with SOLUTIONS.
INTERACTIVE VOICE RESPONSE (IVR)
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