Aureon Call Recording Your One-Stop Solution for Simple and Scalable Communication The Aureon Cloud Call Recording solution is a key component of the Unified Communications (UC) solution and enhances the customer experience. This tool allows you to capture critical call details that could otherwise be missed, helping with coaching, training, and developing intimate customer relationships. This simple, scalable product can be added to the Aureon Hosted Unified Communications; making Aureon’s UC a one-stop solution for your business.
FOCUS ON WHAT YOU DO BEST Call Recording simplifies call management with easyto-use interface and variety of features – providing a hassle-free experience so you can focus on what you do best. Call Recording hardware and software
CUSTOMER SERVICE
are hosted in the Aureon Cloud and are managed and maintained by Aureon’s professional team of voice engineers. This streamlined system and security control creates a worry-free environment for your
AUREON CLOUD
management and staff.
PROVIDE EXEMPLARY CUSTOMER SERVICE Enhacing customer serivce is a key benefit of call recording. By monitoring phone calls between your
MOBILE PHONE RECORDING
employees and your customers, you’ll be able to more effectively coach employees to provide exemplary customer service. Whether you’re working out of the same office as your employees, or if you’re miles away, you’ll be able to keep your finger on the pulse of your team’s over-the-phone salesmanship and customer service skills.
24/7 SUPPORT
USE CALL RECORDING TO TRAIN YOUR STAFF
FEATURES AND BENEFITS •
Full Time & On-Demand Options
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Quality Live Monitoring
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Mulit-Site Recording
the most successful communication to recognize your
•
Call Tagging
team for great work or save tricky calls as an example
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Full Audit Trail
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Call Exporting and call to Email
•
Portal Interface via secure browser login and browser agnostic
•
Portal Interface access at user level for selfevaluation (if desired)
•
One year of cloud retention
•
Mobile phone recording (calls must originate from the enterprise system)
Call Recording allows you to easily tag and share customer service calls to train new staff. By having a library of past calls, you can seamlessly demonstrate
of how to troubleshoot difficult customers.
STAY SECURE When you partner with Aureon, you can be sure that your business is secure and protected. Aureon Cloud Call Recording offers multi-level access controls that enables companies to define who can access what, and what actions they can take with a full audit trail and change log history. Recorded call protection and access control comes standard. Based on open industry standards including AES, HTTPS and SSL/TLS. Aureon Cloud Call Recording solution meets OWASP Level 2 compliance for application security needs.
Learn more about Aureon Call Recording at AureonTechnology.com or call 888-387-5670.
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