Aureon Unified Communications Features Overview

Aureon Unified Communications Reliable Communications to Keep Your Workforce Mobile and Agile Aureon’s Unified Communications (UC) solution is scalable, reliable, and the premier hassle-free voice and communication service for today’s “anywhere” office. This seamless and consistent platform allows secure and collaborative communication from the office, home, or on-site locations. Your business can enjoy advanced calling and mobility features without the expense or maintenance of an on-premise UC solution – giving your team the ability to connect everywhere.

Personal Features FEATURES

BASIC

STANDARD

PREMIUM

DEFINITION

Account/Authorization Codes

X

X

Codes are assigned for tracking and billing purposes.

Alternate/Additional Numbers

X

X

Enables users to have additional phone numbers and/or extensions assigned to them.

Anonymous Call Rejection

X

X

X

Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID.

Automatic Call Back

X

X

X

Automatically redials the last outgoing call made by a subscriber.

X

X

Enables a user to receive the call state information on monitored users.

Busy Lamp Field (Line State Monitoring) Call Detail Records (CDRs)

X

X

X

Logged records of call details available for downloading and evaluation.

Call Forwarding Always (Unconditional)

X

X

X

Enables a user to unconditionally redirect all incoming calls to another phone number.

Call Forwarding Busy

X

X

X

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.

Call Forwarding No Answer (Delayed)

X

X

X

Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.

Call Forwarding Not Reachable

X

X

X

This feature is designed to forward the hunt group call to a different number instead of the no answer number, if all devices are unreachable.

Call Forwarding Remote Access

X

X

X

Allows subscriber to have a number provisioned on the switch, for which all incoming calls are forwarded to another number (typically off the switch).

X

X

Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination.

Call Forwarding Selective

Call Hold

X

X

X

Allows subscriber to put a call on hold in order to dial another number, and then switch between the two calls.

Call Intercept or Intercept User

X

X

X

Enables group administrators to intercept calls routed to a non-working internal line with informative announcements and alternate routing options.

FEATURES

BASIC

STANDARD

PREMIUM

DEFINITION

Call Logs

X

X

X

Available list of calls made, missed or received.

Call Park

X

X

X

Place a call on hold and allow anyone to dial an extension and take the call.

Call Pickup

X

X

X

Retrieve a ringing call with a group or directed pickup action.

Call Recording

X

X

X

Call Recording is a cloud-based feature that allows you to record all calls, regardless of the end-users device or location.

This tool offers Quality Live Monitoring and Reporting, and an end-user portal for self-review and archive.

Call Return (Automatic Recall)

X

X

X

Enables a user to call the last party that called, whether or not the call was answered.

Call Trace

X

X

X

Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call.

Call Transfer

X

X

X

Allows subscriber to transfer a call to another number.

Call Waiting

X

X

X

Informs the subscriber on a busy line that there is another incoming call.

Calling Line ID Blocking

X

X

X

Enables a user to block delivery of his/her identity to the called party.

Calling Line ID Blocking per Call

X

X

X

Enables users to block their outgoing caller ID on a percall basis by dialing a feature access code before making the call.

Calling Line ID Delivery

X

X

X

Enables the delivery of a caller’s identity to a user.

Calling Name Delivery

X

X

X

Displays the name of the incoming caller before the subscriber answers the call.

Calling Number Delivery

X

X

X

Displays the number of the incoming caller before the subscriber answers the call.

Calling Plan (Incoming)

X

X

X

Enables administrators to block specified incoming calls to their company, department and/or individual users.

Calling Plan (Outgoing)

X

X

X

Enables administrators to block users from making certain types of outgoing calls, such as long distance, toll or premium.

Configurable Extension Dialing

X

X

X

Provides the ability to map directory numbers (DNs) within a group to unique extensions.

Direct Inward/Outward Dialing

X

X

X

Users are assigned a ten-digit directory number that can be used to place or receive calls directly to this phone, without forcing access via a central number.

Directed Call Pickup with Barge-in

X

X

Enables a user to answer a call directed to another phone in their group by dialing the respective feature access code followed by the extension of the ringing phone.

Distinctive Alert/Ringing

X

X

Provides a different call waiting tone (that is, alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group.

Do Not Disturb (Ring Slash Option)

X

X

X

Allows subscriber to block their line temporarily to prevent incoming calls.

Extension Dialing

X

X

X

Enables users to dial extensions in the enterprise as a non PSTN call.

X

X

Companies often reserve a set of cubicles and phones for mobile workers who come into the office from time to time. “Hoteling” enables mobile users to share office space and phones on an as-needed basis, like a hotel room.

Hoteling

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FEATURES

BASIC

STANDARD

PREMIUM

Hunt Groups

X

X

X

Allows calls to a hunt group number to be routed to a free line within the Hunt Group, based on one of a number of algorithms, including Round Robin, Longest Idle, Circular or Linear.

Last Number Redial

X

X

X

Enables users to redial the last number they called.

Malicious Call Trace

X

X

X

Allows a system provider to trace any call terminating to a user that has been assigned this service.

Music on Hold

X

X

X

An option for the configured group to play customized media while their customers are on hold.

Priority Alert/Ringing

X

X

Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone (that is, alert) or a different ringing cadence than normal calls.

Selective Call Acceptance

X

X

Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user.

Selective Call Rejection

X

X

Enables a user to define criteria that cause certain incoming calls to be blocked.

Sequential Ringing (Find Me/Follow Me)

X

X

Enables users to define a “find-me� list of phone numbers that are alerted sequentially for incoming calls that match specified criteria.

Shared Call Appearance

X

X

Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered.

Simultaneous Ring

X

X

Allows subscriber to specify a list of numbers which are rung (in addition to their own number).

X

This feature enables you to send and receive SMS text messages in UC-One applications (desktop and mobile).

With the ability to use your business phone number, this allows users to keep business and personal messages separate.

SMS/Texting

DEFINITION

Speed Dial 8 or 100 (1 digit or 2 digit)

X

X

X

Enables subscriber to call frequently used numbers by dialing a one or two digit short code.

Three-Way Calling

X

X

X

Allows subscriber to talk to two people in different locations at the same time.

Transferred Calling Plan

X

X

X

Enables administrators to prevent specified users from transferring calls to certain types of numbers, such as long distance, toll or premium numbers.

Virtual On-Net or Off-Premise Extensions

X

X

This service is assignable on a user basis and allows the users to reach destinations that are not part of the enterprise through the use of extension numbers.

Web Portal

X

X

Allows users to access their features through web log in.

Voice Messaging

X

X

Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment or are transferred directly to voice mail.

Voice Portal for Call Forwarding

X

X

Allows subscriber to change call forwarding settings from their own phone.

Client & Portal Features CLIENT/PORTAL FEATURES

BASIC

STANDARD

PREMIUM

DEFINITION

Smart Phone & Tablet Clients

X

Unified Communications clients for use on Windows, macOS, Android, or iOS/Apple devices. See our Unified Communications website for more information UC-One.com/Aureon.

Desktop/Laptop & Softphone Clients

X

Unified Communications clients for use on Windows, macOS, Android, or iOS/Apple devices. See our Unified Communications website for more information UC-One.com/Aureon.

Instant Messaging and Presence

X

Unified Communications clients for use on Windows, macOS, Android, or iOS/Apple devices. See our Unified Communications website for more information UC-One.com/Aureon.

Click to Answer

X

Ability to answer inbound calls using client to control other devices, such as desk phone, softphone or smart phone.

Click to Conference

X

Ability to create conference calls using client to control other devices, such as desk phone, softphone or smart phone.

Click to Dial

X

Ability to establish outbound calls using client to control other devices, such as desk phone, softphone or smart phone.

Click to Hold/Retrieve

X

Ability to place or retrieve calls on hold using client to control other devices, such as desk phone, softphone or smart phone.

Click to Release Call

X

Ability to place or retrieve calls on hold using client to control other devices, such as desk phone, softphone or smart phone.

Click to Transfer

X

Ability to transfer calls using client to control other devices, such as desk phone, softphone or smart phone.

X

Allows group administrator to change features.

Personal Web Portal

X

Allows subscriber to change features.

Outlook Contact Integration

X

Allows access to the local PC Outlook directory from the Contact Directory panel in the interface.

Outlook Calendar Integration

X

Allows access to the local PC Outlook Calendar, with the ability to populate presence and status information based on the Outlook Calendar.

Phone List — Call Log

X

Allows access to the personal call logs.

Group Web Portal

Connect with AUREON. Connect with SOLUTIONS.

X

Voice Messaging Features VOICE MESSAGE FEATURES

BASIC

STANDARD

PREMIUM

DEFINITION

Immediate Voicemail

X

X

Ability to send all calls to voicemail.

Personalized Name and Greeting Recording

X

X

Ability to record a greeting for personal voicemail box.

Voice Messaging Waiting Indicator

X

X

When a message is left, an indicator is triggered on the phone to show that a message is waiting.

Voice Messaging Notification

X

X

Email notification that a voicemail is waiting.

Voice Messaging to Email

X

X

Voice messages can be sent to email.

Voice Portal/IVR

X

X

Allows subscriber to access voice messages from anywhere.

STANDARD

PREMIUM

X

X

Soft console on computer for supervisors to control agents, real-time reports, & Call Center queues. For more information, see the Call Center Product Overview.

Optional Add-Ons OPTIONAL ADD ONS

BASIC

Call Center Supervisor

DEFINITION

Call Center Agent Dashboard

X

X

X

Soft console on computer for agents to control calls, real time reports, plus dashboards of queues. Login/out and wrap up codes are controlled easily as well.

Call Center Agent Basic

X

X

X

Basic agent for call center basic queues. For more information, see the Call Center Product Overview.

Call Center Agent Standard

X

X

X

Standard agent for call center standard queues. For more information, see the Call Center Product Overview.

Call Center Agent Premium

X

X

X

Premium agent for call center premium queues. For more information, see the Call Center Product Overview.

Call Recording-On Demand

X

X

X

Call recording that is activated on demand with a feature access code. For more information, see the Call Recording Product Overview.

Call Recording-Full Time

X

X

X

Call recording that is always enabled. For more information, see the Call Recording Product Overview.

X

X

Soft console on computer for users to answer calls for the enterprise and monitor presence status for the entire enterprise.

X

X

Separate secure faxing solution for users. For more information, see the IP Fax Quick Start Guide.

Receptionist Console Hosted Cloud IP Fax

X

AUREON.COM Learn more about Aureon Hosted Unified Communications at AureonTechnology.com or call 888-387-5670.