Aureon Unified Communications Reliable Communications to Keep Your Workforce Mobile and Agile Aureon’s Unified Communications (UC) solution is scalable, reliable, and the premier hassle-free voice and communication service for today’s “anywhere” office. This seamless and consistent platform allows secure and collaborative communication from the office, home, or on-site locations. Your business can enjoy advanced calling and mobility features without the expense or maintenance of an on-premise UC solution – giving your team the ability to connect everywhere.
Personal Features FEATURES
BASIC
STANDARD
PREMIUM
DEFINITION
Account/Authorization Codes
X
X
Codes are assigned for tracking and billing purposes.
Alternate/Additional Numbers
X
X
Enables users to have additional phone numbers and/or extensions assigned to them.
Anonymous Call Rejection
X
X
X
Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID.
Automatic Call Back
X
X
X
Automatically redials the last outgoing call made by a subscriber.
X
X
Enables a user to receive the call state information on monitored users.
Busy Lamp Field (Line State Monitoring) Call Detail Records (CDRs)
X
X
X
Logged records of call details available for downloading and evaluation.
Call Forwarding Always (Unconditional)
X
X
X
Enables a user to unconditionally redirect all incoming calls to another phone number.
Call Forwarding Busy
X
X
X
Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.
Call Forwarding No Answer (Delayed)
X
X
X
Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
Call Forwarding Not Reachable
X
X
X
This feature is designed to forward the hunt group call to a different number instead of the no answer number, if all devices are unreachable.
Call Forwarding Remote Access
X
X
X
Allows subscriber to have a number provisioned on the switch, for which all incoming calls are forwarded to another number (typically off the switch).
X
X
Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination.
Call Forwarding Selective
Call Hold
X
X
X
Allows subscriber to put a call on hold in order to dial another number, and then switch between the two calls.
Call Intercept or Intercept User
X
X
X
Enables group administrators to intercept calls routed to a non-working internal line with informative announcements and alternate routing options.
FEATURES
BASIC
STANDARD
PREMIUM
DEFINITION
Call Logs
X
X
X
Available list of calls made, missed or received.
Call Park
X
X
X
Place a call on hold and allow anyone to dial an extension and take the call.
Call Pickup
X
X
X
Retrieve a ringing call with a group or directed pickup action.
Call Recording
X
X
X
Call Recording is a cloud-based feature that allows you to record all calls, regardless of the end-users device or location. This tool offers Quality Live Monitoring and Reporting, and an end-user portal for self-review and archive.
Call Return (Automatic Recall)
X
X
X
Enables a user to call the last party that called, whether or not the call was answered.
Call Trace
X
X
X
Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call.
Call Transfer
X
X
X
Allows subscriber to transfer a call to another number.
Call Waiting
X
X
X
Informs the subscriber on a busy line that there is another incoming call.
Calling Line ID Blocking
X
X
X
Enables a user to block delivery of his/her identity to the called party.
Calling Line ID Blocking per Call
X
X
X
Enables users to block their outgoing caller ID on a percall basis by dialing a feature access code before making the call.
Calling Line ID Delivery
X
X
X
Enables the delivery of a caller’s identity to a user.
Calling Name Delivery
X
X
X
Displays the name of the incoming caller before the subscriber answers the call.
Calling Number Delivery
X
X
X
Displays the number of the incoming caller before the subscriber answers the call.
Calling Plan (Incoming)
X
X
X
Enables administrators to block specified incoming calls to their company, department and/or individual users.
Calling Plan (Outgoing)
X
X
X
Enables administrators to block users from making certain types of outgoing calls, such as long distance, toll or premium.
Configurable Extension Dialing
X
X
X
Provides the ability to map directory numbers (DNs) within a group to unique extensions.
Direct Inward/Outward Dialing
X
X
X
Users are assigned a ten-digit directory number that can be used to place or receive calls directly to this phone, without forcing access via a central number.
Directed Call Pickup with Barge-in
X
X
Enables a user to answer a call directed to another phone in their group by dialing the respective feature access code followed by the extension of the ringing phone.
Distinctive Alert/Ringing
X
X
Provides a different call waiting tone (that is, alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group.
Do Not Disturb (Ring Slash Option)
X
X
X
Allows subscriber to block their line temporarily to prevent incoming calls.
Extension Dialing
X
X
X
Enables users to dial extensions in the enterprise as a non PSTN call.
X
X
Companies often reserve a set of cubicles and phones for mobile workers who come into the office from time to time. “Hoteling” enables mobile users to share office space and phones on an as-needed basis, like a hotel room.
Hoteling
Connect with AUREON. Connect with SOLUTIONS.
FEATURES
BASIC
STANDARD
PREMIUM
Hunt Groups
X
X
X
Allows calls to a hunt group number to be routed to a free line within the Hunt Group, based on one of a number of algorithms, including Round Robin, Longest Idle, Circular or Linear.
Last Number Redial
X
X
X
Enables users to redial the last number they called.
Malicious Call Trace
X
X
X
Allows a system provider to trace any call terminating to a user that has been assigned this service.
Music on Hold
X
X
X
An option for the configured group to play customized media while their customers are on hold.
Priority Alert/Ringing
X
X
Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone (that is, alert) or a different ringing cadence than normal calls.
Selective Call Acceptance
X
X
Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user.
Selective Call Rejection
X
X
Enables a user to define criteria that cause certain incoming calls to be blocked.
Sequential Ringing (Find Me/Follow Me)
X
X
Enables users to define a “find-me� list of phone numbers that are alerted sequentially for incoming calls that match specified criteria.
Shared Call Appearance
X
X
Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered.
Simultaneous Ring
X
X
Allows subscriber to specify a list of numbers which are rung (in addition to their own number).
X
This feature enables you to send and receive SMS text messages in UC-One applications (desktop and mobile). With the ability to use your business phone number, this allows users to keep business and personal messages separate.
SMS/Texting
DEFINITION
Speed Dial 8 or 100 (1 digit or 2 digit)
X
X
X
Enables subscriber to call frequently used numbers by dialing a one or two digit short code.
Three-Way Calling
X
X
X
Allows subscriber to talk to two people in different locations at the same time.
Transferred Calling Plan
X
X
X
Enables administrators to prevent specified users from transferring calls to certain types of numbers, such as long distance, toll or premium numbers.
Virtual On-Net or Off-Premise Extensions
X
X
This service is assignable on a user basis and allows the users to reach destinations that are not part of the enterprise through the use of extension numbers.
Web Portal
X
X
Allows users to access their features through web log in.
Voice Messaging
X
X
Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment or are transferred directly to voice mail.
Voice Portal for Call Forwarding
X
X
Allows subscriber to change call forwarding settings from their own phone.
Client & Portal Features CLIENT/PORTAL FEATURES
BASIC
STANDARD
PREMIUM
DEFINITION
Smart Phone & Tablet Clients
X
Unified Communications clients for use on Windows, macOS, Android, or iOS/Apple devices. See our Unified Communications website for more information UC-One.com/Aureon.
Desktop/Laptop & Softphone Clients
X
Unified Communications clients for use on Windows, macOS, Android, or iOS/Apple devices. See our Unified Communications website for more information UC-One.com/Aureon.
Instant Messaging and Presence
X
Unified Communications clients for use on Windows, macOS, Android, or iOS/Apple devices. See our Unified Communications website for more information UC-One.com/Aureon.
Click to Answer
X
Ability to answer inbound calls using client to control other devices, such as desk phone, softphone or smart phone.
Click to Conference
X
Ability to create conference calls using client to control other devices, such as desk phone, softphone or smart phone.
Click to Dial
X
Ability to establish outbound calls using client to control other devices, such as desk phone, softphone or smart phone.
Click to Hold/Retrieve
X
Ability to place or retrieve calls on hold using client to control other devices, such as desk phone, softphone or smart phone.
Click to Release Call
X
Ability to place or retrieve calls on hold using client to control other devices, such as desk phone, softphone or smart phone.
Click to Transfer
X
Ability to transfer calls using client to control other devices, such as desk phone, softphone or smart phone.
X
Allows group administrator to change features.
Personal Web Portal
X
Allows subscriber to change features.
Outlook Contact Integration
X
Allows access to the local PC Outlook directory from the Contact Directory panel in the interface.
Outlook Calendar Integration
X
Allows access to the local PC Outlook Calendar, with the ability to populate presence and status information based on the Outlook Calendar.
Phone List — Call Log
X
Allows access to the personal call logs.
Group Web Portal
Connect with AUREON. Connect with SOLUTIONS.
X
Voice Messaging Features VOICE MESSAGE FEATURES
BASIC
STANDARD
PREMIUM
DEFINITION
Immediate Voicemail
X
X
Ability to send all calls to voicemail.
Personalized Name and Greeting Recording
X
X
Ability to record a greeting for personal voicemail box.
Voice Messaging Waiting Indicator
X
X
When a message is left, an indicator is triggered on the phone to show that a message is waiting.
Voice Messaging Notification
X
X
Email notification that a voicemail is waiting.
Voice Messaging to Email
X
X
Voice messages can be sent to email.
Voice Portal/IVR
X
X
Allows subscriber to access voice messages from anywhere.
STANDARD
PREMIUM
X
X
Soft console on computer for supervisors to control agents, real-time reports, & Call Center queues. For more information, see the Call Center Product Overview.
Optional Add-Ons OPTIONAL ADD ONS
BASIC
Call Center Supervisor
DEFINITION
Call Center Agent Dashboard
X
X
X
Soft console on computer for agents to control calls, real time reports, plus dashboards of queues. Login/out and wrap up codes are controlled easily as well.
Call Center Agent Basic
X
X
X
Basic agent for call center basic queues. For more information, see the Call Center Product Overview.
Call Center Agent Standard
X
X
X
Standard agent for call center standard queues. For more information, see the Call Center Product Overview.
Call Center Agent Premium
X
X
X
Premium agent for call center premium queues. For more information, see the Call Center Product Overview.
Call Recording-On Demand
X
X
X
Call recording that is activated on demand with a feature access code. For more information, see the Call Recording Product Overview.
Call Recording-Full Time
X
X
X
Call recording that is always enabled. For more information, see the Call Recording Product Overview.
X
X
Soft console on computer for users to answer calls for the enterprise and monitor presence status for the entire enterprise.
X
X
Separate secure faxing solution for users. For more information, see the IP Fax Quick Start Guide.
Receptionist Console Hosted Cloud IP Fax
X
AUREON.COM Learn more about Aureon Hosted Unified Communications at AureonTechnology.com or call 888-387-5670.