Annual Report 2013 - 2014 Corporate Social Responsibility
Annual Report 2013 - 2014 Corporate Social Responsibility
4 ATM Annual Report 2013 - 2014
Inhoud A word from the board8
Steady growth of a successful company Organisation and operational12
The foundations of ATM Environment
More than just compliance Safety and quality26
Risk management Employee32
The core of the organisation Society38
Environmentally aware Client and market42
Providing total care to clients at home and abroad Finances46
Stable results, reliable facts
Annual report information50 GRI reference table52 ATM in the news
Contact information55 Key figures (fold out)
1 April Start of fiscal year 2013/2014
16 April Build of Hazardous Waste facility Theemsweg begins
5 April Reyms 60th anniversary
April 2013 >>
6 ATM Annual Report 2013 - 2014
24 April Tank depot is painted
ATM Annual Report 2013 - 2014
A word from the board
Steady growth of a successful company
In the fiscal year 2013/2014, ATM surpassed its good performances of the previous years. In a market that, for some time now, has been affeted by economic setbacks, this result is significant. With a solid market position, a safe and transparent operation and a focus on people and society we will continue to work on further growth in the years to come.
In 2013/2014 we also operated completely within
In the fiscal year 2013/2014, ATM generated a turnover
the licensing requirements. The spearhead of the
of more than 89 million euros; an increase of
environmental policy was the optimisation of our waste
3 percent compared to the previous year. A financial
gas remediation. ATM already complies with the legal
result that exceeded our expectations, partly due to
requirements, but wants to reduce them structurally. In
the fact that there were no incidental revenues to drive
2014 these efforts will lead to the installation of a new
the turnover in 2012/2013. We know how to engage
electrostatic filter (ESP), which will be used to remediate
new clients in all four markets in which ATM is active.
waste gasses even better. In order to demonstrate
This resulted in a significant increase in the processed
this further, our tank depot complies with all laws and
volumes. For example, the turnover of water treatment
regulations, procedures and information systems which
activities rose by 6 million euros thanks to autonomous
have been adapted and extended. The environmental
growth. Although there is a high pressure on prices, we
policy has led to a reuse rate of 95 percent, which
managed to meet this by processing higher volumes.
matches last yearâ€™s excellent performance.
The collaboration of ATM with its sister company Reym has been a success for many years now. The mutual
turnover rose to 10.6 million euros this year. We see
We are working towards a better living environment
future growth opportunities in the sludge and water
by giving hazardous waste a new use. Our social
treatment activities. Therefore, our efforts will be mainly
responsibility, however, does not stop there. We
directed toward a further expansion of this service.
also want to be a good neighbour. We continuously
Our shareholder provides us with a healthy investment
work towards preventing risks and nuisance to the
budget to achieve this growth.
surrounding area. Odour-related complaints are quickly investigated and followed up on. Air quality in the area is
further improved with the new degassing unit. Harmful
A company like ATM is not only driven by economic
gasses previously emitted into the air by ships can as
laws. Complex environmental legislation determines to
of this year be inspected and processed by ATM. Our
a large extent the field of activities. Compliance with
social investments show that we are locally involved.
legislation and regulations is an essential condition for
Furthermore, we also try to buy our products locally
us to be operational. Moreover, we make an effort to
as much as possible and in this way contribute to the
keep nuisance in the surrounding area to a minimum.
Achieved reuse rate in % Reuse
May 2013 >>
ships moored at our dock for cleaning and the disposal of
ATM is one of the worldâ€™s largest hazardous waste pro-
waste. To enable further growth, we will optimise the dock
cessing companies. Last year, over 1.7 Mtonnes of waste
in the next fiscal year.
streams were processed in a sustainable manner; an increase of 0.2 Mtonnes compared to the previous fiscal
year. For each plant this means that the thermal remedia-
Price, quality, sustainability and brand awareness.
tion plant processed 907 kilotonnes of contaminated soil.
These, in a nutshell, are the reasons why clients choose
The pyrolysis plant processed 43 kilotonnes of (pack-
and keep choosing ATM. We consider maintaining client
aged) hazardous waste and we also purified 756,504 m3
relationships an essential and challenging process in
of wastewater and sludge. The increase of almost 11.5
which transparency and trust are crucial. No less than
percent indicates our confidence in the growth opportu-
82 percent of our client base consists of established
nities in this market. Again, we saw a record number of
clients, which we regard as a token of faith. During the
10 ATM Annual Report 2013 - 2014
23 May Staff meeting for the close of the fiscal year
25 May Turkish party for ATM employees
28 May Works Council meeting
past year this was clearly confirmed by a customer
the success of ATM. It is due to them that we have
satisfaction survey in which clients rated the services
achieved this result together. Therefore, we want to
of ATM with an 8.4 on average. Providing high-
thank all our employees for their efforts and dedication
quality service is one of our top priorities. The Shanks
in the past fiscal year.
Hazardous Waste division therefore focus on a uniform market approach in order to provide full service to our clients. We call it Total Care.
CSR report Safety Safety is of main importance across all our activities.
With this annual report we want to inform all our
To reduce risks even further, the safety department of
stakeholders in a transparent and open way.
ATM wants to learn from every unsafe situation. This is
In this report we give a general presentation of
why we have made it easy for our employees to report
our company, focusing on our contribution to
risks. Reports are analysed and followed up on quickly.
people, environment and society. In addition, we
As a result, the willingness of our employees to report
want to report on our operational, financial and
increases. In the past year we also made preparations to
commercial performances of the past fiscal year.
fall under the BRZO (Decree on Major Accident Hazards)
This report also complies with the directives of the
regime. We intend to make the BRZO application in
Global Reporting Initiative (GRI), an internationally
the next fiscal year. For this we have mapped the risks
recognised standard for CSR reporting. The
and upped the level of demonstrability of assurances in
elements of the GRI can be found on page 52.
procedures. In addition, the Moerdijk-Haven fire station
ATM has a split fiscal year due to our English
became operational last year. ATM is one of the financiers
parent company Shanks Group plc. That is the
of this public-private collaboration. Furthermore, a new
reason why our report covers the period of April
traffic plan has improved our site safety.
2013 through March 2014. As for environmental accountability, this report
is in keeping with the reporting obligation of the
Our experienced employees are the core of the
government, which is drawn up per calendar
organisation. Without their involvement and loyalty we
would not be able to operate on the level we do now. We continuously invest in being a good employer, for which we focus on the professional development of our people, attracting young employees and also increasingly our employees health. In order to remain attractive as an employer in the future, we are professionalising the current personnel policy.
Strategy At the tail end of the past fiscal year, the management team redefined the ambitions of ATM. Our ambition and how to achieve it will be detailed in a strategy map. In this strategy map we will describe how we want to create added value for all our stakeholders.
Acknowledgements The focus is always on our employees. They do the ordinary extraordinarily well. Around the clock, 24 hours
On behalf of the board,
a day, 7 days a week... Their involvement, loyalty and
Jonny Kappen, Managing Director (right)
expertise is what humanises ATM. Our employees are
Jacques de Jong, Compliance Director
Organisation and operations
The foundation of ATM
ATM Annual Report 2013 - 2014
We stand for an efficient business operation which focuses on quality improvement and innovation. We are enterprising and respond promptly. Around the clock, 24 hours a day, 7 days a week.
employees. The Works Council consists of seven members, who meet four times a year. Moreover, the
Works Council also meets with the executive board four
ATM is a limited liability company. All shares are in the
times a year. In the past year, the Works Council focused
hands of Shanks Hazardous Waste B.V. which, in turn,
on subjects including those related to safety, health,
is part of the English listed company Shanks Group plc.
environment, HR, finances, projects and legal affairs.
The Shanks Group comprises several companies that are specialised in waste and recycling. Within Shanks,
ATM constitutes the Hazardous Waste Division, together
At the close of the past fiscal year, the management
with sister company Reym. Other Shanks divisions are
team of ATM held a strategic session and redefined its
Organics, Solid Waste and Shanks UK Municipal.
ambitions. This ambition is represented schematically on the strategy map on the next page. It describes how ATM
wants to achieve its ambition and wishes to create added
The ATM group comprises 5 branches, of which
value for its stakeholders. It is our aim to launch the
Afvalstoffen Terminal Moerdijk B.V. in Moerdijk, the
strategy in the next fiscal year.
Netherlands, is the head office and constitutes the largest production site. The second production site of the ATM Group is Jaartsveld Groen en Milieu B.V. in Steenbergen, the Netherlands. In addition, Ocean Combustion Service
N.V. in Merksem (Belgium), ATM Entsorgung Deutschland GmbH in MĂśnchengladbach (Germany) and ATM EspaĂąa
Thermal remediation plant (TRP)
in Barcelona (Spain) are sales offices. Furthermore, agents
The thermal remediation plant (TRP) including the The
all over the world work for ATM.
thermal remediation plant (TRP) including the waste gas remediation system dominate the ATM site. On an annual
Board of directors
basis, the TRP can clean 1 Mtonne of contaminated
The management team is responsible for the management
minerals. The TRP is energy-driven with fuel recovered
of ATM. The statutory board consists of two board
directly or indirectly from waste. For more process
members of the Hazardous Waste Division and three
information and animations, please visit our website.
ATM directors: the Operations Director, the Compliance Director and the Sales & Marketing Director. Together with
Development and innovation
the Environment Manager, Safety Manager, HR Manager,
The storage shed we built last fiscal year for soil taken
Controller and International Sales Manager, they constitute
in is now fully operational. A small setback was a
the management team of ATM. The International Sales
malfunction of the dust filter in December 2013. Although
manager joined last year in order to grow the international
we have already started building a new electrostatic
focus of ATM in the management team.
filter (ESP), it will not be completed until August 2014. Repairs to the current ESP allow emission standards to
be observed until then. The advantage of the new, larger
ATM has a Works Council which represents our
ESP is that emissions are well below the standards.
ATM 2020 Strategy Map ATM 2020 Strategy Map Shanks Purpose & Vision Purpose: We CARE for the future by Making More From Waste Visie: To be the worldâ€™s MOST RESPECTED waste-to-product company
Our value proposition towards... Policy Maker/ Regulator
We operate safely, with minimal nuisance and pollution, and with due observance of laws and regulations together with a sincere commitment and responsibilty towards our environment
Offering a safe and continuously available processing capacity and capability, and taking Total Care At the best price/quality ratio
With a safe, healthy and social working environment
And creating sustainable value for Shanks Plc
We create sustainable (financial) value to secure the continuity of ATM Financial Achieving a growth in revenue of more than 30% , towards an annual revenue of â‚Ź 120 mln in 2020 Water +45%
With a Return on our Capital Employed (ROCE) of more than 15% per annum
What does this mean for our business processes? Innovation
Customer Relationship Management (CRM)
Increase (quantity) and improve (quality) the processing capacity and capability of our Waterside operations
(Long-term partnerships versus (one-time) clients)
Adapt and enable our TRI to process a broader variety of Soil and TAG substances
Capture and share customer and market insights and information
Differentiate in customer relationship management
Safety, Health & Environment
Become more proactive in our safety and environmental care through applying our safety and environmental standards intrinsically
Constantly improve and optimise the efficiency (lowest cost) and availability of our processing capability and chain, within the legal framework and our license to operate
Consider safety and environmental matters and impact already during the acquisition phase Operate and act with a strong and internalised notion of safety and risk
Develop and implement Customer Portals
Towards our clients we all act friendly and service oriented
Operate within our License to Operate with safety as top priority and minimal nuisance for society
Business Services (HR, F&C, Procurement and ICT) Meet the demands and requirements of our internal and external stakeholders at the lowest possible cost through lean and highly automated (transaction based) support processes
Proactively provide decision support as well as solicited and unsolicited advice towards business and line management , in addition to policy development and monitoring compliance
Proactively support business and line management in complying with our policies and process standards
...and further developing ourâ€Ś Human Capital
Attract and retain competent ATM staff who proactively and openly take on responsibilities, with an entrepreneurial spirit and a strong notion for safety and the interests of our clients
Provide robust, secure and reliable information systems effectively supporting all our operations
All management levels consistently and visibly appreciate achievements, initiative as well as openness and engagement
Enable fact and insight based decision making through providing prospective and relevant information from our wealth of information Enable continuous improvement of our business processes (increasing efficiency)
Ensure knowledge retention and continuous knowledge development
Enable proactive risk management
Offer a safe and healthy working climate
Enable the capture, distribution (sharing) of and access to our knowledge
Engineering, Operations and Maintenance work together effectively from a future-proof and clear division of roles and responsibilities
Our Management Team is committed to a collective and inherent responsibility and demonstrates unity and discipline in policy and execution
Responsibilities and decision power are delegated as much as possible to the forefront of our organisation and operations
We lead with awareness of content and visible in the workplace
We are a learning organisation where initiative and openess are highly valued
Ensure the continuity of a diverse management team (succession planning)
Information is consequently and openly shared from top management to shop floor
All underpinned by our Core Values (IMPACT) 14 ATM Annual Report 2013 - 2014
(For more information, see the chapter on Environment, page 22) Next year we will be replacing 18 metres of
the rotating drum and optimising the plough share mixer. This machine wets the remediated soil from the TRP,
Jaartsveld Groen en Milieu in Steenbergen is also
preventing the occurrence of dust emission.
part of the ATM Group. Bulk materials such as soil, sewer sand, drain sand, ground sand and sweeping sand are all processed by extractive
TRP waste streams
cleaning. Processing these waste materials is done by means of mineral separation and flotation
• Contaminated soil;
techniques. After processing, a large clean
• Tar asphalt granulate (TAG);
fraction, suitable for reuse, and a small residual
• Contaminated rubble;
fraction remain. Jaartsveld also has a soil depot
• Blasting grit;
to temporarily store batches of soil before they are
• Sieve sand;
• Sewer sand, drain sand, ground sand and In 2013, 88 kilotonnes of soil and sandy
sweeping sand (RKGV);
materials were taken in for cleaning, almost
• Matured dredge spoil.
5 percent less than the previous year. In the soil depot, 2 percent more material was
Amount of processed waste in the TRP
treated compared to 2012, which makes a total of 50 kilotonnes. In 2013, over 75 kilotonnes of
material was used immediately for recovery. 800
The acceptance, discharge and processing of waste materials as well as the delivery of remediated material are all subject to stringent
procedures. These procedures are part of the 0
care system with regard to environmental, health 2009/10
& safety and quality aspects. This care system is certified in accordance with ISO 14001. Furthermore, Jaartsveld is also in the possession
of BRL7510 and BRL9335 certificates.
The Pyrolysis plant (the Pyro) on the ATM site is used to process packaged hazardous waste and partially solid oil
In 2013 we had verification visits of the ‘Midden
waste substances. Pyrolysis is an incomplete incineration
en West-Brabant’ service area of the Water Board.
process at a high temperature and a shortage of oxygen,
No serious shortcomings were identified. For more
resulting in a combustible gas that is subsequently used
information, please visit www.jaartsveldgm.nl
in the TRP. For more process information and animations, please visit our website. Development and innovation Thanks to the installation of a vacuum ring pump, the extraction system of the shredders has been optimised. The pump ensures that (chemical) substances that react with each other are extracted more quickly and efficiently and the emissions cannot escape from the shredder.
1 The figures of Jaartsveld shown here refer to the calendar
year 2013 (for further explanation, see page 51.)
Improving the quality of the pyro slags, so that further processing is no longer required, is still in a pilot phase.
3 June First preparations for new electrostatic filter (ESP)
11 June Visit of the Municipal Executive of Moerdijk
7 June Visit of pupils of the Liduinaschool in Breda
June 2013 >>
Furthermore, a licensing procedure is underway for a
the safety of this process is increased significantly. By
new tank depot to store waste streams that have to be
extending the purification with two biological reactors, the
reliability and the processing capacity will be increased. It is our wish to make the SOVI process emission-free, as for example with the disposal of sludge from the
Pyro waste streams
lorries into the designated sludge tanks. However, it is a challenging project, as safety and environment conflict with each other.
• Paint waste, such as solvents, paint residues and paint cans, brushes or cleaning rags; • Oil-containing and organically packaged waste,
Wastewater and sludge streams
such as inks, resins, glues and sealants; • Small chemical waste (scw);
• It is possible that wastewater is
• Oil-containing, partially solid oil waste substances in bulk;
released when tanker ships, land tanks, sewers and installations are cleaned. It can also originate from
• Products past their sell-by date from the
the production processes of the (chemical) industry
or refineries. • Sludge (oil-containing or not), for example, is
Amount of processed waste in the Pyro plant
released when wells and tanks are cleaned. Especially during maintenance stops at refineries, large amounts of sludge can be released in a short
period of time. 40
Amount of processed wastewater and sludge 20
6 June Preventive Medical Examination of ATM employees
Wastewater and sludge processing The wastewater and sludge processing plant is located at the north side of the ATM site, close to the Hollandsch
Diep. It consists of the sludge reception and processing
Development and innovation
Processing wastewater and sludge is a growing
ATM has a dock on the Hollandsch Diep, a busy inland
business for ATM and extending this activity is one of
waterway between the international ports of Antwerp and
our main areas of attention. Especially the construction
Rotterdam. Ships with a draught of up to 7.5 metres can
of the Hazardous Waste location at the Theemsweg in
dock here to use the services of ATM. For the receipt and
Rotterdam will boost the growth. In order to reduce odour
processing of ship-generated waste, ATM is designated
emissions, the basins with purified water from the reactors
as port reception facility (PRF). For more process
have been closed off. At the beginning of 2014 we started
information and animations, please visit our website.
to build 3 storage tanks, 10,000 m3 each, which will be completed at the beginning of 2015. Furthermore, the
Development and innovation
FFU has been completely closed off and covered with
For some time now, we have seen a considerable
nitrogen. As a result, no more oxygen can enter and
increase in the number of ships that call at ATM. To be
16 ATM Annual Report 2013 - 2014
19 June Neighbourhood Council
able to serve these ships optimally and to facilitate further growth, we made the decision in the past fiscal year to extend the dock. As a result, the capacity will increase by
• Intake of waste, wastewater
approximately a third. For the future we are considering
and chemical residues; • Cleaning cargo holds and tanks;
the construction of a quay, so that ships can moor here.
• Supply of steam and (hot) water;
We built a degassing unit the past fiscal year which allows
• Emptying slop tanks;
ships to degas their vapours in a controlled manner via
a closed system. (For more information, see chapter on
• Making cargo tanks inert (using nitrogen);
Environment, page 22)
• Degassing of tanks.
Diagram of integrated processes
minated soil Conta al remediation Therm
Sed ime nt
Oil ter Wa
al cl ea nin g / M B
Packa ged w as te
Metal Wa te r
P u rifi e d w a t e r
ts ven sol
e treatment / SOVI Sludg
iated soil Remed
taminated sludge Con
28 June Visit of Local Council of Moerdijk
Phy sical FFU chemical cleaning /
2 July Exposure investigation into hazardous substances
14 July ATM, Reym and Jaartsveld transferred to the independent holding company Shanks Hazardous Waste
5 July Launch of ATMosfeer, 12th edition
July 2013 >>
18 ATM Annual Report 2013 - 2014
17 and 18 July Major power failure at our energy supplier
23 July 30th anniversary of Jaartsveld Groen en Milieu
More than just compliance
ATM Annual Report 2013 - 2014
Cleaning up hazardous waste is the core activity of ATM. As we work with hazardous waste, complex legislation and regulations apply to our company. It is our main priority to comply with these. In the past year we reduced the emissions further and managed to maintain the reuse rate, which was high to begin with.
Compliance before result
Waste taken in per calendar year
Thousands of regulations apply to ATM, directly and indirectly. The cornerstone of our environmental policy
Paint Paint waste waste
is to fully comply with the requirements laid down by licenses and legislation and regulations. From emissions
to the air to the import of waste, and from requirements for liquid-proof floors to European regulations for
Departments are separate departments which each have a statutory director.
Waste for transitWaste for
Waste used as auxiliary substance Waste used as
environmental reporting: compliance always comes first at ATM. To guarantee this, the Compliance and Operations
auxiliarysoil/ substance Contaminated building materials
Wastewater including building materials waste sludge
25% 0% 2013 2011 2010 2012 1.958 Kilotonnes 1.555 Kilotonnes 1.755 Kilotonnes 1.642 Kilotonnes
Wastewater including waste sludge
2013 2012 2011 2010 1.958 Kilotonnes 1.555 Kilotonnes 1.755 Kilotonnes 1.642 Kilotonnes Significant increase in waste taken in 2013
Environmental management systems and innovation National and international environmental legislation is changing and becoming increasingly stringent. ATM pays more than the required care to the environment
Disposed reusable products and waste
by applying environmental care systems and technical
per calendar year
measures to all areas of our business operations. In many cases we take the initiative ourselves to do more than
Business waste waste Business
required by the legislator. For continued compliance to all standards and conditions, there is a strong focus on
technical innovation and demonstrability of compliance. We are currently optimising the waste gas remediation.
Pyrolysis residual wastePyrolysis residual
Solid and liquid wasteSolid and liquid
waste and Wastewater filter cake
Furthermore, we continue to make improvements in order to offer responsible solutions for all kinds of waste.
Remediated soil and filter cake building materials
Remediated soil and Purified water
Intake and disposal of waste In 2013 ATM took in more waste than in previous years. Both the supply of contaminated soil and of wastewater showed an increase. The increase is visible across the board, as a result of which the disposal of the streams
2013 2012 2011 2010 1.741 Kilotonnes 1.478 Kilotonnes 1.696 Kilotonnes 1.725 Kilotonnes
2013 2012 2011 2010 1.741 Kilotonnes 1.478 Kilotonnes 1.696 Kilotonnes 1.725 Kilotonnes Disposal of reusable substances rose considerably in 2013 Difference between intake and disposal lies in the increased storage capacity.
also rose. The disposal of remediated soil and building materials in particular showed a sharp increase.
Reuse of waste It is ATMâ€™s objective to make waste as ready as possible
16 August Short maintenance shutdown for TRP and Pyro
August 2013 >>
unit, ATM is anticipating a ban on degassing which will
Reuse rate in 2013
come into force for benzene on 1 January 2015. For more information, please visit www.rijksoverheid.nl.Hazardous
gases, such as benzene, can be incinerated at ATM in a controlled manner. There is also a plan to extend the
dock, thereby doubling the number of moorings.
Measurement results and checks show that ATM meets the requirements made to the quality of the waste gasses. As of 1 January 2013, this is regulated by law via the
European Industrial Emissions Directive (IED) which was implemented in the Netherlands. As standards for emissions are tightened on a regular basis, we continue to pay attention to the optimisation of waste
The realised reuse in 2013 was 95 percent.
gas remediation. This way, we work towards a structural for reuse as secondary raw material or for energy
decrease of emissions.
generation. In 2013 the reuse rate was 95 percent. This
In 2014 we will be installing a new electrostatic filter (ESP).
ensures that the improvement made in the past years is
The new ESP has three times the capacity of the current
maintained. By optimising our processing techniques, we
filter. This results in the waste gases remaining in the filter
can also achieve a high reuse rate in the future.
longer, which benefits the filtering action. The ESP mainly removes dust and particle-bound components.
Degassing of ships In order to allow ships to degas in a closed system, ATM
has built a degassing unit. This unit is now licensed and
Processing waste uses energy. However, the plants at
operational: the first ships moored here in February 2014
ATM are designed such that, whenever possible, they use
to use the unit. For ships from the port of Rotterdam,
energy released during the process. For example, the TRP
the Moerdijk area is the first possibility for them to degas
uses gasses from the pyrolysis plant and the oil recovered
when underway. Previously, there was no place for ships
from the oil-containing sludge. In 2013 these substitute
to degas at a land-based unit, resulting in the substances
energy sources constituted 81 percent of the energy
being released into the environment. Odour complaints
consumption. 18 percent originated from purchased
were one of the reasons why the degassing of ships
electricity and the remaining 1 percent from natural gas.
became an issue in the past years. With the degassing
Last year we built a hot water tank to optimise the use of
Air emissions main components per calendar year 2013
Components and emission values below reporting level have not been mentioned or are included with (<). *1 The Activities Decree of 2013 contains an annual standard of 30 for CO. ATM intends to apply for a permit change based on this Activities Decree. *2 The reduction appears to be caused by a decrease in the calorific value of the cleaned waste in the TRP.
22 ATM Annual Report 2013 - 2014
22 August Guest lectures delivered at the Florijn College in Breda
21 August Cycling tour in honour of the former managing director Jack Droog
the released residual heat. It acts as a large boiler and the
Power consumption in terajoules (TJ) in 2013
heat is used for the cleaning of ships.
Use of water Water is required for the cooling of the plants. ATM obtains the main part of this cooling water from the
surface water. When doing so, ATM pays a great deal of attention to the environment: obtaining water does
not result in the environment drying out or any other negative impact on the environment. We only use a small amount of (mains) water for the processes themselves. Cooling water is ultimately discharged into the Hollandsch
Diep. Purified water from our own purification plant is discharged into the sewer. In order to prevent standards
being exceeded, we monitor both the discharge into the surface water and the sewer water. In 2013 a few rises were detected which could be traced back to errors in analysis or sampling. Furthermore, in the third quarter of 2013 an increased value of heavy metals occurred. The discharge process was immediately stopped in order to
Purchasedaardgas natural gas Ingekocht Purchased natural gas Purchased electricity
Incinerated substitute energy sources Verbranding substituutbrandstoffen
Incinerated substitute energy sources
find out what the cause was and to tackle it. Three days later discharging was resumed. In the first quarter of 2014, the discharging process was stopped for a couple
Of the energy used in 2013, 81 percent originated from substitute energy sources
of days for similar reasons.
Water extraction and water intake in 2013 2013
Intake of wastewater
in 1,000 m3 Surface water
* The decrease has a combined cause: the MBR has been optimised, as a result of which less cooling water was required and there were hardly any COD peaks.
Water discharge to destination and quality 2013
Wetting of waste
in 1,000 m3 Surface water (discharge into Hollandsch Diep)
cooling water rainwater from buildings
In the last two years, drainage to the surface water has decreased, which is related to the intake of cooling water.
6 September Official opening of new storage shed for contaminated soil
2 September Annual external fire training of ATMâ€™s company fire brigade
13 September Visit of the Ministry of Infrastructure and the Environment
10, 11, 12 September Lozing van effluent gestaakt omdat kwaliteit niet voldeed aan lozingseisen (gehalte zware metalen)
September 2013 >>
Transport and storage
were 29. An environmental incident is an occurrence
The construction of the new storage shed for
which may cause nuisance to the surrounding area.
contaminated soil was completed last year and the
Incidents are investigated thoroughly, are reported and
shed was opened. With a floor area of 15,000 square
measures are taken to prevent them occurring in the
metres and a storage capacity of 300 kilotonnes
future. None of the reported incidents in the past year
of contaminated soil, it is one of the largest projects
resulted in significant damage to the environment.
ever undertaken by ATM. The storage shed aligns the storage capacity with the processing capacity and
Pre-consented recovery facility
also has a clear environmental element. The number of
ATM has been a pre-consented recovery facility (VGI)
soil-related transport movements has been significantly
since 2010. Facilities that are in strict compliance with
reduced, which is not only good for transport costs, but
the requirements set by legislation and regulations can
also has a favourable effect on environmental pressure
be awarded this status by the competent authority.
and traffic safety. Logistics are continuously subject to
Being a VGI company simplifies the administration
improvement. In order to make transport safer, more
for ATM for the import of waste from abroad. In 2011
environmentally friendly and as economically beneficial
ATM applied for an extension of the status, which was
as possible, we work towards smart solutions. The
granted in 2012.
conveyor belt for remediated soil to the adjacent site of Martens en Van Oord is a good example of this. With the
exception of a few shovels, off-road vehicles and a fire
Soil protection at ATM is of a very high standard.
engine, ATM has no transport vehicles. The transport of
Waterproof and water-retaining facilities are approved
materials is all done by third parties. In order to improve
in accordance with the inspection schedule and, if
the safety of transport on our site, the traffic plan was
necessary, restored. The annual monitoring of ground
also improved last year (see page 28).
water remains stable. On a small part of the site the ground water is contaminated by water that was used
to fight the fire at Chemie-Pack. We have provided
In 2013 ATM made 24 reports of a potential
insight into this contamination. Prior to construction
environmental incident to the authority. In 2012 there
work where ground water is extracted, the authorities
CO2 performance ladder What does the CO2 performance ladder mean? The CO2 Performance Ladder is an instrument used to encourage companies to be CO2-aware and act accordingly. This primarily concerns energy saving, the efficient use of materials and the use of sustainable energy.
Shanks CO2 performance ladder Shanks The Netherlands has been certified for level 3 of the CO2 performance ladder since 2012. ATM, together with all other Shanks companies in the Netherlands, is covered by this certificate.
Ambition It is the ambition of Shanks to improve its own CO2 emissions by optimising energy efficiency in the process, by a more sustainable use of fuel and electricity, and by avoiding CO2 emissions.
More information? For more information, please visit www.shanks.nl
24 ATM Annual Report 2013 - 2014
17, 18 and 19 September Recycling Trade Fair Gorinchem
20 September Visit of the town council of Drimmelen
20 September Official opening of Moerdijk-Haven Fire Station
24 September Visit of higher secondary vocational students (MBO) of the Florijn College in Breda
25 September Neighbourhood Council
28 September Launch of Total Care
3D view of the new electrostatic filter (ESP) in the thermal remediation plant (TRP)
are informed and there is consultation with remediators
The storage tanks of ATM are in perfect condition, but
on the former Chemie-Pack site.
the information on this is not always readily available. That is why we have started a process in which we can
improve the demonstrability by using software. We also
ATM is located in a large industrial area. At the same
analysed where the bottlenecks are and how we can
time, the Hollandsch Diep is right outside and the
resolve them. The results of these analyses have been
Biesbosch is around the corner. Both are designated
transferred to the competent authority. Actions resulting
Natura 2000 areas. The activities of ATM have no or
from acceptable residual risks which are included in the
only minimal impact on the Hollandsch Diep and the
action plan will be completed in 2014. These are mainly
Biesbosch. This also applies to the emissions, the
discharges and the extraction of surface water by ATM.
The demonstrability for the PGS29 will become an ongoing process in the future. To be able to meet all
Compliance with environmental legislation
the requirements, we will employ a full-time employee.
In 2013 the Midden and West-Brabant service
The Brabantse Delta Water Board carried out an
area (OMWB) carried out 8 checks, which did not
inspection on the compliance of the discharge permit
result in any enforcement actions. We dealt with
twice in 2013 and again no peculiarities were found.
the results of a PGS29 inspection extensively. The
The Department of Public Works also carried out an
PGS29 legislation for tank storage of inflammable
inspection and no deviations were found. However,
substances is developing fast and demonstrability of
the Department of Public Works has requested that
compliance is playing an increasingly important part.
changes be reported correctly and on time.
Safety and Quality
ATM office Evacuation Exercise ATM Annual Report 2013 - 2014
Working with hazardous waste comes with risks. We minimise those risks with extensive monitoring systems and technical and organisational improvements. ATM has a department that monitors and improves the safety within the company. In the past fiscal year, we took steps to fall under the BRZO regime (Decree on Major Accident Hazards). We paid special attention to fire safety.
Learning from reports In order to eliminate or control risks, they have to be mapped first. For this we depend on reports of
colleagues. In the past fiscal year, we made it easier for
Safety is important in everything that ATM does,
colleagues to report risks, unsafe situations and near-
which is why we treat safety as an integral part of our
accidents. The reports are analysed and translated into
business operation. The safety department of ATM
preventive measures which subsequently improve safety.
takes internal and external safety to a higher level
In the case of an accident, it often turns out afterwards
by making it an internal part of the whole company.
that reports had shown that there were indications of a
Employees have their own responsibility. ATM strives
potential risk. All reports received are discussed in the
to foster a safety culture created by the employees
operational meeting. Incidents and reports of risks are
themselves, that makes them aware and does not have
treated seriously and, if necessary, a plan of action is
to be imposed.
made to resolve them. Feedback is therefore essential.
Number of risk reports from the RAS 2013/2014
Identifying unsafe situation
Identifying unsafe act
The number of risk reports from the RAS has increased due to the simplification of the reporting procedure and by encouraging reporting.
Number of accident reports from the RAS 2013/2014
Accident without absence, medical treatment care (MTC)
Accident without absence, restricted work case (RWC)
Accident involving absence Accident without absence, First Aid
The number of First Aid accidents in the RAS has increased due to the simplification of the reporting procedure and by encouraging reporting.
5 October Cycle tour ATM/Reym to celebrate Reym’s 60th anniversary
15 and 16 October Offshore Energy Trade Fair in Amsterdam
10 October Launch of e-invoicing campaign among clients
6 October ATM employees participate in the ‘Bredase Singelloop’
October 2013 >>
If employees see that reports are followed up by
action, they are more inclined to improve their reporting
We performed a new risk inventory and evaluation
behaviour. ATM uses the RAS, the Shanks-wide deviation
(RI&E) the past fiscal year. All the risks employees may
registration system, which also includes occupational
experience in their work have been re-mapped. The
health & safety complaints and environmental incident
inventory not only includes operational risks, but also
complaints, material damages and improvement
occupational health & safety risks resulting from office
work, for example. RI&E will produce a plan of action to eliminate or control risks.
BRZO process As ATM stores hazardous and inflammable substances,
we have an explicit responsibility to comply with all
Lorries and other large vehicles could pose a danger
the applicable requirements for working with these
to pedestrians on the site. In the past fiscal year, we
substances. ATM has reached the so-called BRZO limit
created a new traffic plan in order to prevent unsafe
regarding the amounts of these substances that may be
traffic situations. This plan is to be rolled out in the next
stored on our site according to the applicable permit.
fiscal year. Routes have been adjusted, minimising
We have therefore decided to voluntarily fall under the
vehicles being in places where there are also pedestrians.
BRZO regime (Decree on Major Accident Hazards). It is
Crossings have also been laid out. To make drivers aware
our aim to apply for the BRZO permit in 2014/2015. In
of the speed limit at ATM, warning signs have been
the past fiscal year a number of preparatory processes
installed which show them whether they are driving too
were started up. It is a major challenge to re-map the
fast. Furthermore, measures have been taken to minimise
risks that result from our activities. The demonstrability
lorries having to back up. We are currently also working
of guarantees in procedures to address these risks has
on route indication signs, so that lorries also arrive at their
been further improved (see Environment, Compliance
destination via the correct route.
with environmental legislation). Furthermore, we have again taken stock of how fire hazards can be controlled
Company fire brigade
and which government commitment is required to do
For years now ATM has had its own fire brigade to deal
so. Finally, a process is currently underway to achieve an
with initial fire-fighting. In addition, the Moerdijk-Haven fire
integral incident control plan (ICP), which not only relates
brigade also became operational last year. The brigade is
to fire hazard, but also to environmental incidents.
a public-private collaboration of which ATM is co-financier.
1st ADR gate campaign Safety comes first at ATM. As does attention to safe transport of hazardous waste by road. In the past fiscal year our safety officers engaged in dialogue with arriving lorry drivers in order to draw extra attention to the ADR regulations. The ADR is part of the Dutch VLG (Regulation for the Land Transport of Hazardous Substances). The primary purpose of the ADR gate campaign was not to look for violations, but to raise ADR awareness. The lorry drivers were questioned whilst enjoying hot chocolate and a hot dog. The gate campaign was a huge success: the drivers appreciated the initiative and ATM in turn is very positive about the driver’s knowledge of ADR. All the ADR lorries checked that day complied with the regulations.
28 ATM Annual Report 2013 - 2014
23 October ‘Surprisingly Educational’ Project, guest lectures delivered at Markland College
24 October ATM Office Evacuation Exercise with a kitchen fire as emergency scenario
24 October ‘Surprisingly Educational’ Project, visit of Markland College students
29 October Expansion of the scope of environmental management system certificate (NEN-EN-ISO 14001) and occupational health and safety management system OHSAS 18001
30 October Neighbourhood Council
New foam-extinguishing system for tank pits One of the fire scenarios that may occur at ATM is a tank pit fire. We can prevent or control this scenario by using stationary fire extinguishing agents. This is why we installed a new foam-extinguishing system in our tank pits in the past fiscal year. This new system enables us to cover the tank pits with a layer of foam with one remote touch of the button. The first tests have been carried out since and we consider this a very positive sign. This system ensures that a complete tank pit fire is no longer a realistic scenario.
We got to know the teams well last year and next year
we will be carrying out fire drills together. In the near
To check the intake and processability of waste, ATM
future we will be able to hand over part of our firefighting.
has its own laboratory. Samples of delivered batches are
The government fire brigade is well equipped, stand-by
analysed according to a control regime. Samples are also
24/7 and can be on site in six minutes. This makes it
taken and inspected during processing. The information
more efficient to invest in firefighting during these first six
we acquire this way is vital in order to make adjustments,
minutes. We now own our own crash tender to apply a
should this be necessary. Emissions to the air, discharge
large amount of foam on a(n) (incipient) fire during these
to the water and the removal of soil are also analysed.
first six minutes to prevent it from spreading.
This way, the laboratory makes an important contribution to being and staying compliant.
Every year the laboratory carries out approximately
30,000 samples of all kinds. For the majority of the analysis, the laboratory uses standard methods. However,
these are occasionally not sufficient and a great deal
Policy assurance is, for example, carried out by external
of experience has now been gained with adjusting and
audits of certified management systems. In the past
designing new methods. The quality of the laboratory
year, the certification was renewed in accordance with
work is guaranteed by NEN and ISO standards used.
the environmental standard ISO 14001 and extended in accordance with the occupational health & safety standard OSHAS 18001. No critical deviations were found. For soil remediation, our processes are certified in accordance with BRL 7500, protocol 7510, BRL 9335 and protocol 9335-2. These certificates have been extended for a year. It is ATM’s objective to also obtain the ISO 9001 quality certificate.
4 November MBR effluent flumes were closed off to reduce any odour emissions
November 2013 >>
30 ATM Annual Report 2013 - 2014
5 and 6 November Promotional days North Netherlands
15 November First Aid training for ATM employees
20 November Judgement by the Court of Breda concerning alleged unusual occurrence in the summer of 2008. â‚Ź 35,000 fine. ATM could not accept the judgement of the court and has lodged an appeal.
21 November ADR gate campaign
23 November St Nicholas celebration for ATM employees
Start of construction work for 3 storage tanks of 10,000 m3 each
Core of the organisation
ATM Annual Report 2013 - 2014
The focus is always on our employees. Their commitment, loyalty and expertise constitute the basis of our success. Every year we spend many hours on (safety-related) training programmes. We want to give all ATM employees the opportunity to develop their talents. We have a hands-on approach and work in an open, relaxed atmosphere. An informal atmosphere you will not find anywhere else. The ATM culture.
• Communications advisor;
We spend a great deal of time on the further
• Quality coordinator;
professionalisation of the current personnel policy.
• Senior safety expert;
Furthermore, we also continued to work on the central
documentation of training certificates. The training
• Commercial sales office employee;
plan guarantees that employees complete requested
• Assistant controller.
training courses or retrain on time. We have also made
Check our website for current vacancies.
preparations to digitise the personnel files. Next year ATM will replace the current payroll package with a payroll/HR
package. The new system will serve as dashboard for the
ATM has an open door policy and quite an informal
consultation structure. Lines to the division directors are short. This allows the company to respond promptly and
take quick decisions. This is considered pleasant and
During the past fiscal year, ATM welcomed a number of
efficient in ATM’s extremely dynamic field of action and
new colleagues and a number of vacancies were filled
where the technical organisation is complex.
internally. The following positions were filled in the past fiscal year:
ATM personnel are involved and loyal. A large
• Maintenance engineer;
percentage of them have been employed by us
• Project engineer;
for many years now. We are proud of this, but it
• System administrator;
also means that our employees are ageing. The
Number of employees
The contribution towards employment has increased during the past four years.
1 December International Sales Manager joins the Management Team
4 December Neighbourhood Council
6 December Repairs to current electrostatic filter (ESP)
9 December Municipality of Moerdijk Safety TOP
12 December Short maintenance shutdown Pyrolysis plant
11 December Works Council meeting
December 2013 >>
average age now is 46. We also make considerable
investments to be an attractive employer for the next
We believe it is important that our employees stay fit
generation. For the future, influx of young people
and, if necessary, become fitter. To contribute to this,
remains important as does paying attention to the
we encourage a healthy diet by providing fruit and milk.
retiring older generation and the knowledge that is lost
Awareness of one’s own health is vital. ATM offers its
when they leave.
employees a regular Preventive Medical Examination (PME). Last year 75 percent of the Operations Department used this service. The results of the findings will be
Age structure of employees
discussed individually with a nurse. ATM also encourages
per 1 April of the fiscal year
its employees to participate in various sports events. For example, we organise tours for racing cyclists on a regular
runners 55- 59
55- 59 45 – 54
35 – 44
25 - 34
< 25 25%
participated in the ‘Singelloop’ in Breda.
45 – 54
35 – 44 25 - 34
basis and in the autumn of 2013 employees who are
The past year saw a 0.7 percent rise in illness-related absence to 5.4 percent. However, it is our aim to keep this figure below 5 percent. Investigation into the increase in long-term absence did not show a clear
cause. In almost all cases it does not concern workrelated absence. ATM tries to influence absence by being
Influx of young people remains important.
proactive and maintaining close contact with colleagues who are ill. When an employee cannot resume his/ Employees’ years of service structure
her own work, we look for possible alternative work in
per 1 April of the fiscal year
the company. We believe it is important that there is continued contact with colleagues and there is quick
25 - entire 29
25 - 29 20 - 24
5 - 19 0-4
calendar year, this employee receives two additional
20 - 24 holiday
days in the following calendar year. On the other
15 - 19
hand, we treat the first day of illness like a holiday day.
15 - 19 10 - 14
reintegration. If an employee does not report sick for the
10 - 14
This ‘bonus penalty’ system is highly effective, given the
5 - 19
0 - 4low
Training courses 2011/2010
2014/2013 ATM has a very high employee loyalty.
Last year ATM spent a total of 370 days on training courses for its employees. We consider it important to encourage the development of their talent, expertise and safety awareness. ATM also entered into dialogue
Average illness-related absence per fiscal year 2014/2013
Short-term absence has dropped steadily during the past four years.
34 ATM Annual Report 2013 - 2014
15 December Completion 800 m3 hot water tank
17 December Christmas lunch for ATM employees
23 December Kick-off new website
with training institutes to tune the content of their training courses more to the specific situations that may occur at ATM. This promotes (practical) learning and the training courses are better tuned to our wishes.
A selection of the training courses and programmes followed in the past fiscal year:
Up to 2013, operational employees followed the Safe
• Fire training courses;
Working training course. We have decided to replace
• First Aid training courses;
it by VCA (Basic Safety) and VOL VCA (Safety for
• Forklift truck training courses;
Operational Managers). As from 2014 this applies to all
• Aerial work platform training courses;
operational employees, their managers, the Compliance
• ADR safety advisor training course;
Department, the management team, the field service and
• Asbestos Recognition training course;
other relevant positions.
• Hazardous Substances training course; • Hazardous Substances Storage training
At ATM, employees are given plenty of opportunities to develop their talents. In the spring of 2015, a
A number of employees followed a dual
management development programme will be launched
HBO study programme, such as mechanical
within the Hazardous Waste Division of Shanks. This is
engineering and computer science for business
done to work towards the future and the succession of
and industry. Furthermore, a number of job-
our current management team.
specific training programmes were followed, including a procurement training, Practical
Recognised training company
Leadership, PLC and programming courses.
For years now ATM has been a recognised training company for laboratory study programmes and the Vocational Training for Process Engineering (VAPRO).
• being able to buy or sell holiday days;
In the next years we want to pay more attention to the
• overtime rates that are in line with the market;
process operator training programme in order to make
• working conditions surcharge;
this position more attractive for both current and future
• production and environmental bonuses;
• profit distribution.
All ATM employees are represented in the occupational
ATM works together with various educational institutions
health & safety committee by the Works Council.
in the region with respect to providing internships. We have many different fields of expertise under one roof,
which makes us an accessible and attractive training
Together with the board, management and the works
company. We hope to inspire MBO (senior secondary
council, ATM created a job structure last year in
vocational education), HBO (higher professional
accordance with the ‘Baarda model’. This model links
education) and WO (academic higher education) students
jobs to the role in the organisation. The introduction of
and to let them grow so that both parties benefit from a
the job structure has no direct implications for the current
win-win situation. In the past fiscal year we supervised 4
remunerations. It is our aim to link this job structure to a
interns: an HBO student Business Economics, an HBO
commendation and remuneration system that matches
student Strategic Personnel Management and two MBO
ATM and which rewards employees in a fair manner.
Laboratory Analyst students. Check our website for more information on internships.
Anti-discrimination and whistleblower scheme From the parent company Shanks Group plc, protocols
have been established against discrimination and sexual
ATM does not have a company CLA. As employer we
harassment. The Shanks concern has a whistleblower
do, however, create good employment conditions for our
scheme that also applies to ATM. The ATM confidant
people, such as:
received no reports in the past fiscal year.
7 January Start of preparations for new job structure
January 2014 >>
36 ATM Annual Report 2013 - 2014
10 through 13 January Ski weekend for ATM employees
15 January Launch of ATMmosfeer, 13th edition
17 January New Yearâ€™s Reception for ATM employees
20 January Getting to know team A of Moerdijk-Haven fire station
21 January Donation of new computers to primary school De Klaverhoek Moerdijk
22 January Getting to know team C of Moerdijk-Haven fire station
29 January Start of customer satisfaction survey
ATM Annual Report 2013 - 2014
We are working towards a cleaner living environment. Because 95% of all the waste we process we make suitable for reuse again. In a safe working environment, we work with 200 employees to process this waste. Many colleagues, therefore, live in the surrounding area of ATM. Moreover, we try to purchase locally as much as possible. Apart from our contribution to a cleaner living environment, regional employment and the regional economy, we also want to make a contribution to our surrounding area.
Eye for society
Local procurement policy
It is a fact that our society produces hazardous waste,
An important pillar of our CSR policy is to contribute to
for example with the extraction of oil and raw materials,
the local economy through our local procurement policy.
with the production of goods and in our households.
ATM involves entrepreneurs from the municipality of
It is inextricably linked to our prosperous lives.
Moerdijk with respect to the purchase or procurement
However, it is important that his waste is disposed
of goods and services as much as possible. Within the
of in a responsible way. ATM is a crucial link in the
municipality of Moerdijk we purchased for 15.6 million
euros in the past fiscal year. For example, ATM used the services of local contractors for the construction of the
Open and transparent
new soil storage shed.
We want to be a good neighbour and we also want to convey this. Our door is always open to authorities,
clients, neighbouring companies, schools, locals and
As of last year we can extract the vapours of ships
everyone who is interested in what we do. For example,
with our new degassing unit. Many ships degas on the
the executive board, the town council of Moerdijk,
Hollandsch Diep, which impacts the surrounding area.
the town council of Drimmelen, all teams of the new
With this unit we also want to make a contribution to a
Moerdijk-Haven fire station and four local schools
better living environment.
paid us a visit in the past fiscal year. Furthermore, we also participated in various local working groups and
initiatives, such as the Neighbourhood Council. Twice
Most of the complaints ATM receives from the
a year we publish ATMosfeer, our company magazine
surrounding area are odour complaints. Every report is
with which we inform our stakeholders. This magazine
registered and investigated. Because every complaint is
is also circulated door-to-door in the village of Moerdijk,
one too many. The number of complaints in 2013 was
Strijen-Sas and Strijen (NL). Moreover, since last year we
9 percent lower than in 2012. Furthermore, there were
also publish an annual report in which we report on our
fewer days with complaints than the previous year. Of the
operational, financial and commercial performance with a
159 odour complaints we received, we could determine
focus on our contribution to people, the environment and
the cause in 84 cases. ATM receives most odour
society. In the past fiscal year we made preparations for
complaints from the village of Moerdijk. An analysis carried
our new website which we will launch in June 2014. In
out by the independent Engineering Agency Witteveen
addition to our website, we will also launch a corporate
en Bos shows that ATM was smellable there on nineteen
film in which we explain our specialised processes in a
days. For 59% of the complaints in Moerdijk, a cause
could be found at ATM.
3, 4, 5, 6 ,7 February Discharge of effluent ceased because quality did not meet discharge requirements (content of heavy metals)
4 February Start of construction work for 3 storage tanks, 10,000 m³ each
11 February Getting to know team B of Moerdijk-Haven fire station
7 February Start of the production of the corporate film
12 February Test new tank pit foam-extinguishing system
February 2014 >>
The number of odour complaints in 2013 Known cause
The number of complaints days in 2013 50 Oorzaak bekend 45
40 Oorzaak onbekend 35
The number of odour complaints in 2013 saw a significant decrease compared to the previous year
The number of complaints days saw a decrease in 2013 and is now below the level of 2011
Origin of odour complaints social life in this environment more pleasant. We support
various associations and foundations to show our local
involvement. Local associations and foundations can
submit a request to be eligible for a social investment. In
the past year we were committed towards initiatives of
Lage 36Zwaluwe different associations and foundations.
Zevenbergen Strijen(sas) Geertruidenberg
Zevenbergen Ranging from days for playing outside, youth festivals
and sports activities to the organisation of Carnival, St Strijen(sas)
Nicholas and King’s Day. A very special social investment Geertruidenberg last year was the donation of computers to the primary
school in Moerdijk.
ATM stakeholders • Shareholder; ATM receives most odour complaints from the village of Moerdijk.
• Employees; • Clients; • Suppliers;
We took corrective measures to ensure that the same
• Local residents;
cause will no longer lead to complaints.
The increase in the number of known causes can be
• Neighbouring companies;
attributed to the intensive complaints investigation
• Others involved in ATM.
carried out in cooperation with the OMWB and the reporting of irregular situations from the operational
Relationship with authorities
We have an open and professional relationship with authorities.
Contacts with licensing authorities and supervisors at
We are aware of our environment and our role in it. We
provincial level run smoothly, but ATM would like them to
are therefore happy to contribute to initiatives that make
40 ATM Annual Report 2013 - 2014
13 February Strategic session management team
17 February Joint fire drill of ATM and Moerdijk-Haven fire station
21 February Certificate BRL 7500, protocol 7510, BRL 9335 and protocol 9335-2 extended
21 February Kick-off Annual Report 2013/2014
24 February Degassing unit for tank ships operational
All thumbs up for ATM
ATM donates eight new computers to primary school De Klaverhoek in Moerdijk
Primary school De Klaverhoek in Moerdijk welcomes waste processing company ATM, located on the Moerdijk industrial estate. In the past fiscal year, ATM director Jacques de Jong gave them eight new computers as a gift. Head teacher Jack Boomaars did not hide his joy when presented with them. ‘All thumbs up for ATM, please,’ he asked the pupils. ‘These new computers come in very handy, because we have had to do with a decrease of funds the past years due to a drop in the number of pupils,’ says Boomaars. ATM director Jacques de Jong emphasises that ATM is ‘committed to the entire municipality of Moerdijk, but to the village of Moerdijk in particular.’ For many years now this has been reflected in ATM supporting various social initiatives in the region with which the company wishes to emphasise its local involvement and goodwill. ‘Because over 20 percent of our employees live in the municipality of Moerdijk,’ says Jacques de Jong. ‘A colleague of mine who lives in the village of Moerdijk told me that the primary school desperately needed new computers. With this social investment we hope to make a useful contribution to the development of the local children and perhaps this will lead to an internship or job at ATM in the future...’
Soil Tillage Companies), the VOMS (Association of
Developments in policy and the industry are moving fast.
Environmental Service Providers for the Shipping
To be a part of this and to have a collective voice,
Industry), Febem (in Belgium) and Euroshore (the
ATM has become a member of a number of trade
European trade association for the shipping industry).
organisations. In addition to the VA (Waste Management
Locally, we participate in the ‘Bedrijvenkring Industrie
Association) these are the VLM (Logistics Management
terrein Moerdijk’ (Business Circle of the Moerdijk Industrial
Association ), the NVPG (Association for Process-Based
Estate) and a number of associated working groups.
ATM Annual Report 2013 - 2014
Client and market
Providing total care to clients at home and abroad
ATM is active in various markets which may differ considerably with respect to composition and dynamics. However, the tendency towards a more international market is increasingly apparent. When it comes to clients, transparency and trust are more than just words; they constitute the starting point and finishing point of every contact.
How long has your company been a client of ATM?
• Industrial cleaners;
• Ships; • (petro) Chemical Industry;
• Waste, small chemical waste, and sludge
• Soil remediation companies; • (local) Authorities.
Our relationship with clients is a special one. Because clients are sometimes our competitor and sometimes our partner, depending on the kind of project. This makes
Communication with clients
maintaining client relationships a challenging process
To maintain good contact with major clients, it is our
in which transparency and trust are of the utmost
wish to further develop our customer portals. Clients can
importance. Sister companies within the Shanks group,
already request waste stream numbers digitally with the
such as industrial cleaner Reym, are also ATM clients.
current portals. However, we want to expand our online
These relationships are good and are clearly encouraged
service with reports on processed waste that are relevant
by the Shanks board.
to clients. The clients can in turn use the data for their own reports on environmental accountability. The new
ATM website, which is to be launched in June 2014, will
82 percent of ATM’s client base consists of established
boost the development of extensive customer portals.
clients. We regard this as a reflection of their trust in ATM. This was confirmed last year when we carried out a customer satisfaction survey. Our clients rated the services of ATM with an 8.4 on average. They
particularly set great store by the good contact with the account managers, but also with the operational service.
It therefore appears that our intention to expand the
In the Netherlands the market for
focus to the client is paying off. A customer satisfaction
contaminated soil is on the decline.
survey is also a very valuable source of information for
This is strongly related to the recession.
formulating areas of improvement. Moreover, we also
The development of new building activities, which is
feed back the results of the customer satisfaction survey
often the reason for soil remediation, has been placed
to our clients.
on a backburner. Therefore, opportunities for ATM in the
5 March Presentations and Shanks Safety Award presentation
6 March Works Council meeting
11 March Purchase of crash tender
17 March Degassing unit of ATM highlighted in the television programme ‘BV Brabant’ of the Dutch local broadcasting company ‘Omroep Brabant’
March 2014 >>
market are increasingly found abroad. By participating
fact that paint-related waste is allowed to be incinerated
in trade missions and visiting international trade fairs, for
in regular grate incinerators nowadays. Furthermore,
example, we consolidated the focus on the international
the concentration of the waste for the Pyro is a logical
market last year. That is why the International Sales
consequence of an improved waste separation by clients.
Manager joined the management team to express
In this market too, prices have remained the same. We
see future opportunities in contracting waste from abroad.
We are delighted that the State Secretary of Infrastructure
Sludge and wastewater treatment
and the Environment was receptive to our point of view
There is an increased growth in the market
that the export of tar asphalt granulate (TAG) should
for industrial water purification and sludge
be put to a halt. For many years this waste stream has
processing. There are opportunities here
passed the border to foreign countries where TAG was
for ATM in the years to come, because
often processed and reused in a manner that was not
compared to the competition we are able to
particularly environmentally friendly. The letter the State
process a wide spectrum of contaminated
Secretary wrote to all municipalities on this subject is
water types. Here too, the capacity of our plant is a strong
having a positive effect. This is reflected by the figures.
asset. With the realisation of three new water storage
For example, ATM processed 354 kilotonnes of TAG in a
tanks, planned for the next fiscal year, we can provide an
sustainable manner the past fiscal year, compared to 284
even better and faster service to our clients. Furthermore,
kilotonnes in the previous fiscal year. The development
the future Hazardous Waste location at the Theemsweg
appears to be having a positive effect.
will be an important gateway for the processing of our wastewater and sludge. In addition, we are also exploring
possibilities in the Port of Antwerp, which is strengthening
Like the soil market, the market for our
its position as an international port.
pyrolysis plant is increasingly becoming international. Although the tonnages from
Ship cleaning/Port Reception Facility
the Netherlands remained stable, we saw the supply from
For a number of years now, we have
European countries like France, Ireland and the United
witnessed a stable growth in the number of
Kingdom grow. The composition of the material offered
ships that moor at our port reception facility.
for processing in the Pyro is changing over time. Where
ATM’s comprehensive services and the quality of those
paint waste used to be offered, it now is often other
services in particular ensure that clients keep returning. In
chemical waste streams. This change is partly due to the
order to handle further growth, plans to extend the dock
ATM wants to provide total care to its clients. With Total Care, ATM can mean a lot more to large industrial companies by taking cleaning, transport and waste management off their hands. Total Care is a comprehensive service package offered by ATM in collaboration with other Shanks companies. Thanks to this unique collaboration, we offer an integral project approach with one designated point of contact. One total solution. Total Care was launched last year during a two-day kick-off event, where the CEO of Shanks Group plc also delivered a speech. To promote it, we sent potential TC clients a USB hub which led them to the Total Care website. We also distributed a new Total Care brochure. Within the organisation we have developed a more solid consultation structure between the collaborating Shanks companies, both on a regional and a national level. Although we have not yet carried out official measurements, the responses of the clients show us that the targeted actions are starting to pay off. For more information, please visit www.shankstotalcare.nl.
44 ATM Annual Report 2013 - 2014
19 March Project week ‘Energiek Moerdijk’ (Energetic Moerdijk), visit of Markland College students
27 March Implementation phase 1 of new financial accounting package Metacom
25 March Launch of ConnectUs, a internal communication tool
28 March Visit of the Board of Directors of Shanks Group plc
28 March 8,000 m2 plot adjacent to ATM put into use
31 March End of fiscal year 2013/2014
Say goodbye to paper invoices! At ATM we work towards a further sustainable society every day by processing waste into new raw materials. However, it is our aim to make all our company processes socially responsible, such as our records.
A green leap forward As one of the largest waste processing companies, we send approximately 20,000 paper invoices a year. With all this paper, these toners, printers, etc, we still harm the environment. That is why our clients can, as of the beginning of October, opt to receive their invoices digitally.
Tidy accounts Clients who opt for e-invoicing of ATM not only opt for a tidier world, but also for tidier accounting. Because in addition to the fact that invoices do not have to be printed, sent by post and subsequently processed in the paper records of the client, it also saves valuable time. Digital sending and archiving, it is as simple as that.
Launch In collaboration with Hét Reclamebureau Enzo, ATM launched the e-invoicing in a funny way in October by sending mailboxes containing a page of scrunched up paper and the above information. Now already 73 percent of the invoices are sent digitally.
have been finalised in the past year. We are also exploring
this company. In the past year, new agreements were
the possibilities of developing a quay. In early 2014 a
made about the contract extension with Martens en
new unit was put into service for the degassing of ships.
Van Oord, which guarantees we have a good destination
Although ships are still officially allowed to degas on open
for these soil streams for the next five years. Part of the
water, national regulations to curb this are underway. Due
new contract is the agreement to co-develop initiatives
to environmental considerations, twenty ships already
with respect to the sustainable use of the soil.
used this new service in the first quarter of 2014.
The residual substances from the pyrolysis plant are transported to rotary kilns or cement kilns primarily
Disposal of products and residual substances
located in Germany for further processing. We are in the
ATM plants and systems convert waste streams into
process of carrying out tests to improve the quality of
various clean products and residual substances. The final
the residues in the future. In principle, the residual waste
destinations of these streams vary. For the contaminated
stream from the SOVI is processed in our Pyrolysis plant,
soil, ATM has a contract with the adjacent civil and
unless it contains materials we cannot and do not want
hydraulic engineering company Martens en Van Oord.
to process in the Pyro. In which case the SOVI char is
A conveyor belt transports the soil from the TRP to the
transported to third parties abroad for further processing.
storage shed of Martens en Van Oord from where it is
After strict quality inspections, purified water is discharged
used in road construction projects, etc. Sand and gravel
into the sewage system, after which it goes to the
streams from ATM and Jaartsveld also find their way to
community wastewater treatment plant.
Stable results, reliable facts
ATM Annual Report 2013 - 2014
We showed an extremely good financial result which gives us great confidence for the future. There is scope for investments, allowing us to develop our activities with respect to both quantity and quality. This involves good cost management, insight into relevant data and a well-stocked portfolio. In short: ATM is a healthy company.
Turnover per plant (turnover in millions of euros)
After the good fiscal year of 2012/2013, with a number of extraordinary projects and a turnover of well over
87 million euros, ATM managed to exceed this turnover. Not only does the turnover exceed the budget by
approximately 4.4 percent, the result is also above
expectation. Once again, a strong year for ATM in
which we faced up to the effects of the economic
crisis very well.
We observe that the TRP, despite some operational
setbacks, had a stable year. The processed volume has increased with 100 kilotonnes compared to the previous
year. At the same time, the rates on the national market
Soil remediation Pyrolysis
are under pressure, resulting in the ultimate turnover of
Water treatment activities Soil remediation
the TRP being slightly under budget. A major advantage
was the fact that the new soil storage shed was put
Water treatment activities
into use, allowing us to show a record amount of soil in stock at the end of the fiscal year. This has a significant
Just like the TRP, the Pyro also processed more
tonnes of waste in the past year. This is not strongly
positive impact on our cash flow.
reflected in the turnover, due to the fact that the rates
Water treatment activities
Production volume for Other the past five years
Pyro waste Water sludge
show a totally different picture. Due to the volumes
Total TRP waste
of wastewater and sludge, there was an increase in
turnover. This increase in activities allowed us to show
an increase in turnover of 6 million euros compared to
the previous year. Once again, more ships moored at the dock, but the rates remained stable.
are under pressure. Wastewater and sludge processing 800
Costs have an immediate impact on a companyâ€™s result. It is therefore necessary to manage the cost level well.
600 400 2010/11 2009/10
The production volume in the past fiscal year shows a significant increase for most activities.
The main cost items at ATM are maintenance, transport
and personnel costs. In the past year the operating
expenses did not deviate substantially from those of the
All data within a company must be reliable at all times.
previous year. What is special is that we did not have to
This certainly also applies to financial data.
depreciate costs of the extensive annual maintenance
To guarantee this, external or internal audits are carried
shutdown. Because this has been postponed from the
out on a regular basis. PWC carried out the audit of the
autumn period to May of the fiscal year 2014/2015.
annual accounts for our parent company and KPMG
Furthermore, the renewal of a Shanks-wide energy
audited our payroll cycle last year, as part of an internal
contract with considerably lower electricity rates also
Shanks audit. New in Shanks Group plc this year was
had a favourable effect. The disposal of residual waste
the introduction of peer reviews, the testing of control
streams, the highest cost item for ATM, showed no
processes by a fellow controller from the group. The
major fluctuations. There was a slight increase in the
advantage of this type of internal auditing is that a fellow
number of FTEs. Finally, what is also worth mentioning is
controller often has more relevant knowledge of the sector
the increase in site costs, as we took 8,000 m2 of land
than external parties.
adjacent to ATM on a long lease. For the time being, we are using this land as a parking area and depot for
spare parts, so that investments can be implemented
At ATM, all data on logistics processes converge in
elsewhere on the site.
the Goods Information System (GIS). To integrate the logistic reports with the financial processes, we started
with the implementation of Metacom last year. This is an
For the continued existence of ATM and the success of
ERP system which is also used by our sister company,
our activities, it is necessary to make investments. The
Reym. The advantage of which is that we not only obtain
purpose of which is to let ATM grow, both qualitatively and
more and faster insight into transactions and results,
quantitatively. Important investments of the past year were
but we can also deal with mutual services between
the new storage shed for contaminated soil, a hot water
Reym and ATM more smoothly financially. After the first
tank for the cleaning of ships, a degassing unit and the
implementation phase of Metacom we will really get to
foam-extinguishing system for our tank pits. Furthermore,
work on it in the next fiscal year. Subsequently, we will
we made preparations for the electrostatic filter (ESP) for
start to optimise the financial and logistics processes in
the TRP and the three new storage tanks.
order to provide a better understanding of data. In the
We have an annual investment budget we use to pay
future we will also create a link between Metacom and
for necessary replacements or extensions. The budget
GIS with the management information system Qlikview.
for the past fiscal year was 12.6 million euros of which we withdrew over 8.3 million. The remainder of the amount will be carried to the next fiscal year. Together with an extra expansion, the investment budget will then be 18.8 million euros. The main part of which will be invested in realising the ESP and the extra storage tanks. Furthermore, the extension of the dock has been included in next yearâ€™s budget.
Planning and control structure In order to assess the opportunities and threats for ATM, we use a tight planning and control structure. Starting point of which is a five-year plan with a parallel budget cycle. Furthermore, we draw up an adjusted forecast for expected quantities, prices, costs, etc three times a year. The actual figures in the past fiscal year have exceeded the forecast slightly.
48 ATM Annual Report 2013 - 2014
Soil storage area
Central control room
Auxiliary storage area
Pyrolisis storage area
AED automated external defibrillator
Barrel storage area
Poort 2 Gate 2
Poort 1 Gate 1
AED Automatische Externe Defibrillator
Soil storage area
Canteen / shower
Kantoor A Office B Kantine / douche
Loading and unloading area
Laad en losplaats
E Control room
P1 B C
G Magazijn Storage area
Terrein overzicht algemeen
Ga oor te t 3 3
1 van 1
Hoofd A kantoor
Poort 4 Gate 4
Annual report information
Annual Report Corporate Social Responsibility With this annual report, ATM wants to inform all its
When we drew up the report we followed the directives of
stakeholders in a transparent and open way. Corporate
the internationally recognised standard for CSR reporting,
social responsibility is becoming an increasingly
the Global Reporting Initiative (GRI) level C. The present
recognisable concept in our society. Therefore, this is the
report was drawn up under the responsibility of the board
second year that we have published an annual report in
and compiled using interviews of directors, management
which we give a general presentation of our company,
team members and others involved. The information
focusing on our contribution to people, environment and
presented originates from the management information
society. In addition, we report on our operational, financial
systems as used at ATM and matches the reports,
and commercial performances of the past fiscal year.
both internally and externally.
50 ATM Annual Report 2013 - 2014
Scope and period
taken into account. The activities that take place at this
The annual report reports on the operational, financial and
location have the most (potential) environmental impacts
commercial performances of the ATM Group. The group
compared to the other production company Jaartsveld
comprises the companies: Afvalstoffen Terminal Moerdijk
Groen en Milieu.
BV, Jaartsveld Groen en Milieu BV, ATM Entsorgung Deutschland GmbH (Germany), Ocean Combustion
Both companies report separately to the relevant
Service NV (Belgium) and ATM Espa単a (Spain).
authorities. Moreover, as for environmental
The period on which we report is 1 April 2013 through
performances, they matched the reporting requirements
31 March 2014. This split fiscal year runs parallel with
of the authorities. The reasons for this are transparency
that of our English parent company Shanks Group plc.
and uniformity. In contrast to the rest of the report, the
An exception to this is the reporting of the environmental
environmental performances will therefore be reported
performances. For this only the Moerdijk branch was
per calendar year (2013).
GRI reference table
Reporting elements in accordance with GRI
Vision, ambition and strategy
Name of organisation
Main products and services
Size of the organisation
Report parameters 3.1-3.3
11 + 51
Scope and boundary
Administrative structure and management systems 4.1-4.3
Mission with respect to economic, environmental and social performances
Economic performance indicators EC1
Direct economic values
47 + 56
Environment performance indicators EN1-2
Materials taken in and processed
Initiatives for energy saving
Greenhouse gas emissions
Initiatives for the reduction of the emission of greenhouse gasses and realisation
Significant air emissions
Compliance with environmental legislation
52 ATM Annual Report 2013 - 2014
21 + 56 23 22-23
Reporting elements in accordance with GRI
Social performance indicators LA1-2
Health and safety
Education per employee
27-28 + 34 34-35
Social performance indicators SO1
Influence of local community
Compliance with laws and legislation
Colophon Composition and final editing Jacques de Jong, Compliance Director of ATM Sanne Wagemakers, Communications Advisor of ATM Draft and texts Noordhoek Media en Management Utrecht Graphic design and layout doorendoor ontwerp, Amersfoort Photography ATM image database Lauran van Hal, LaShoot Printing and finishing Klomp Reproka
ATM Moerdijk prepared for prohibition on degassin g
ATM in the news
Premature opening of d safety valves prevente the tank complaints with In order to prevent odour equipped its fifty storage park as source, ATM has re transmitters tanks with wireless pressu ement. of Emerson Process Manag
Afvalstoffen Terminal Mo erdijk (ATM) has extend ed its degassing unit for inland ships. The unit can now process 7500 cub ic metres per hour. 2 November 2013 - Sch uttevae r
‘Everyone benefits from a little more trust’
nal uding in professional jour Various publications, incl l iona fess pro and trol) s Con ‘Proces Control’ (Proces ) stry emi (Ch journal ‘Chemie’
Train accident at Wetteren: waste-carrying sh ip to be cleaned at ATM M oerdijk
safety for people, environment and society.’ June 2013 - Bedrijvig Brabant
Waste processing co mpany ATM curre ntly has an empty ship on its site from Be lgium which carried extin guishing water fro m the train accident at Wetteren. The sh ip is to be cleaned by AT M.
5 June 2013 - BN
‘In our business the frameworks are laid down by the legislator. Moreover, there is also such a thing as taking responsibility yourself with respect to
ATM Moerdijk cleans empty waste-carrying ship after train accident at Wetteren An empty ship from Belgium has arrived at waste
processing company ATM which carried extinguishing
water from the train accident at Wetteren. The ship is to be
cleaned by ATM.
5 June 2013 - Municipality of Moerdijk
Safety first at ATM
ATM bui ld s 7.6-millio neuro hall The const
ruction o f a new storage sh ed for con taminated soil at AT M is almo st complete d. The foll owing investmen t is in the pipeline. 24 July 2 01 4 - BN D
ATM: from the shadow Leadership makes ATM emerge from the shadows more often. The
accreditation council held up a mirror to us: why be so timid? ATM is a unique company and you should be proud of it.
It might seem somewhat strange for a waste-processing company, but ATM’s windows and doors are wide open. ‘Openness and transparency’ is the company’s motto.
23 August 2013 - Duurzame Verbindingen Moerdijk (Sustainable Connections
9 December 2013 Municipality of Moerdijk - Update of action programme ‘A Safe Moerdijk’
NVPG member ATM Moerdijk builds an enormous storage shed for contaminated soil The construction of the new storage shed for contaminated soil is almost completed and has changed the skyline of ATM for ever. 14 August 2014 – NVPG.nl
‘All thumbs up for ATM’ ATM director Jacques de
Jong donates eight new computers to primary
school De Klaverhoek. 22 January 2014 BN De Stem
Afvalstoffen Terminal Moerdijk opts for energy saving in Ex zones ATM sets great store by sustainability with respect to the processing of waste, but also with respect to other business operations. Which is why ATM also investigated energy saving when replacing lamps. 1 March 2014 Hateha – Nieuwsbulletin Konnekties (News Bulletin Connections)
ATM receives a 35,000-euro fine Afvalstoffen The court in Breda imposes a 35,000-euro fine on es. Terminal Moerdijk (ATM) for environmental offenc 21 November 2014 - BN De Stem
Prohibition underway for
ships degassing while sa iling
[…] Machines will hav e to be constructed to degas the ships. The com can also do it in a sustai pany ATM has made con nable manner. All the siderable headway in thi substances that are releas s and 3 January 2014 - BN ed can be reused by AT De Stem M as raw material. 54 ATM Annual Report 2013 - 2014
Afvalstoffen Terminal Moerdijk BV Visiting address
+31 (0)168 38 92 89
+31 (0)168 38 92 70
4782 PW Moerdijk, the Netherlands
Postal address PO Box 30
4780 AA Moerdijk, the Netherlands
Port number 152
Chamber of Commerce 20047604 VAT NL.0060.87.735.B01 TIBR NB501809XXHB
Management Team Jonny Kappen
Managing Director Hazardous Waste
Aad van Marrewijk
Financial Director Hazardous Waste
Rinus van â€˜t Westenende
Jacques de Jong
Marketing & Sales Director
Oskar van den Berg
International Sales Manager
Key figures of ATM Group
Operating result (EBITA)
Number of employees
Number of employees
Waste taken in
Disposal of reusable substances
Energy efficiency index (EEI)
Operational cash flow Receivables turnover Investments
Afvalstoffen Terminal Moerdijk BV Vlasweg 12 4782 PW Moerdijk, the Netherlands PO Box 30 4780 AA Moerdijk, the Netherlands Port number 152 T +31 (0)168 38 92 89 F +31 (0)168 38 92 70 E email@example.com