NACE,CARS12-CompBroch.indd 1-4
Dallas, TX PERMIT #778
PAID
PRSRT STD U.S. POSTAGE
WHERE
Stay connected with the show:
It All Comes
TOGETHER ASRW P.O. Box 612128 Dallas, TX 75261-2128
www.ASRWEVENTS.com // 972.536.6444
Exhibits: October 11–13 // Conference: October 10–13 Morial Convention Center
The premier event dedicated to the automotive service & repair industries
ouler r s p m e t n s bo l aissez le
ASRW 2012 // New orleans, LA USA
Contact an exhibitor TODAY to request this special discount!
* The $50 conference discount includes $50 off an all-access Super Pass OR one individual session (either 90-minute or 3-hour).
All ASRW Exhibitors are offering an exclusive registration discount: • FREE Expo Pass ($25 value) • $50 off any conference purchase*
KEY EVENTS • NEW! Mechanical Management Symposium • Opening General Session/Keynote • ASRW Welcome Party at Mardi Gras World sponsored by: • 2nd Annual MSO Symposium • ASRW Industry Forum - Now on Friday morning (October 12) • NEW! Twenty 2.0 Peer Benchmarking - A new kind of virtual 20 Group • NEW! Special ASRW Awards venue SHOW HIGHLIGHTS • 80+ sessions and 200+ hours of education & training in the ASRW Conference Program • Add-On Education from: • I-CAR Technology Showcase, featuring live demonstrations on the show floor • NEW! Connect before the show and in New Orleans with the ASRW Young Professional Group • NEW! Participate in a variety of special on-site activities celebrating the 30th annual NACE event • World-class exhibits showcasing the latest products & services, featuring: - ASA Marketplace - Profit Building Pavilion - Product Showcase - Repair University Demo Area - On-floor Demo Area • Charitable Participation: - NABC’s Recycled Rides – Watch as local families’ lives are changed on-site when they receive the gift of a vehicle. - Tools for Success – Glimpse the next generation of automotive service/repair professionals in this structured program for local Girl Scouts. - Student Day – Join the Collision Repair Education Foundation as they host area school instructors and students and experience ASRW.
SHOW YOUR SUPPORT! Download the official ASRW seal today at www.ASRWevents.com
With ASRW continuing its rotating schedule this year, there are so many reasons to get excited about New Orleans! In addition to EVERYTHING you need to succeed in business for the upcoming year, you’ll also have the opportunity to enjoy all the city has to offer.
LOOKING FOR DISCOUNTED REGISTRATION TO ASRW?
WHERE IT ALL COMES TOGETHER
Automotive Service & Repair Week (ASRW) is the #1 resource for professionals in the automotive service & repair industries, drawing a regional, national & international audience. Unique from other events, ASRW consistently gives back to the industry it serves – a vision shared by its sponsoring organization (ASA). Offering more hours of instruction through the educational program than any other entity – scholarships, discount registrations for instructors and students, a platform for charitable organizations within the industry, and a full-time lobbyist in Washington, D.C. dedicated to automotive legislation – ASRW is your true partner in the industry. ASRW features two distinct events, NACE and CARS, each catering to a niche within the automotive service & repair industries. With something for everyone, it’s the only place where automotive service and repair professionals will find everything they need to accomplish their business goals for the next year: 200+ hours of education, opportunities to meet with the brightest minds and a wide array of products/ services – all while enjoying the Big Easy. We provide the resources. You decide where they will take you in the next year.
The International Autobody Congress & Exposition (NACE) is the only event dedicated to collision repair professionals. NACE is a unique marketplace to see all the products, equipment and technology available in the collision repair profession. For the first time in nearly 20 years, NACE is headed to the Big Easy. Join us as we celebrate 30 years of NACE this October!
ASRW 2012 // New orleans, LA USA THE PREMIER EVENT DEDICATED TO THE AUTOMOTIVE SERVICE & REPAIR INDUSTRIES
Exhibits: October 11–13 // Conference: October 10–13 Morial Convention Center
972.536.6444 // www.ASRWevents.com
The Congress of Automotive Service & Repair (CARS) is the premier event for mechanical service and repair professionals. CARS was created more than 25 years ago to provide buyers and sellers within this professional community a place to network, learn about the latest technological developments and experience a unique marketplace complete with all the products, equipment & technology available to this industry.
ASRW PARTNERING PROGRAM We would like to thank the following organizations for their participation in the 2012 ASRW Partnering Program. We appreciate your support!
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Automotive Aftermarket Association Southeast ASA of Arizona ASA of Michigan Canadian Collision Industry Forum Collision Repair Education Foundation National Auto Body Council Women’s Industry Network
7/9/12 3:18 PM
MANAGEMENT
WE16 C M
Track
Indicates Session Focus
WEDNESDAY, OCTOBER 10
Customer Service Review Bob Keith, CARSTAR
WE02 C M Improving Your Bottom
Line with PDR
WE03 C M Designing and
Implementing a Complete & Thorough Repair Plan
Tony Passwater, AEII
WE04 C M OEM Panel Discussion
(Panel)
WE05 M M Hiring 101
1:00 PM - 2:30 PM
WE06 M M Advantages of Internet
Access in the Repair Shop to Increase Productivity Gary Hixson, Mitchell 1
WE07 C M Improving Closing Ratio
Information
on Customer Pay Work Robert Rick, Gates; Steve Trapp, DuPont
Defining Your Image
Tony Nethery, COLORMATCH
WE17 C M Measuring & Reporting -
What KPIs to Focus On to Drive Change & Improvement FIX Auto USA
WE18 C T Welding Plastic with Nitrogen
Kurt Lammon, Urethane Supply Co.
Plans That Help You Attract & Retain a Quality Staff (Panel)
Mike Anderson, CollisionAdvice.com
WE20 C M Calming & Retaining
WE09 M T Be a Top 10 Tech: Tips
Margie Seyfer, Impact Presentations
WE21 M T Maximizing Your Lab
Pete Meier, Motor Age
Carl Schweikert, CARQUEST Technical Institute
Mark Olinger, CARQUEST Technical Institute
3:00 PM - 4:30 PM
10:30 AM - 12:00 PM
WE23 C M Check In On the Social
PC01
sponsored by:
Insurance & Collision Repair: Issues 2013 Robert Passmore, PCIA
WE11 C M The Art of the Deal -
Acquiring & Developing New Locations John Walcher, Veritas Advisors, Inc.
WE12 C M Marketing to Generations X and Y
Bill Haas, Haas Performance Consulting LLC
WE13 C M Paint and Materials: The
Paradigm Shift Richard Palmer, Computer Logic
WE14 C T Dedicated vs. Universal
Fixturing
Shawn Hart, Car-O-Liner
All speakers, sessions & times subject to change.
NACE,CARS12-CompBroch.indd 5-8
12:00 PM - 1:30 PM
TH01 M T Your New Transmission
Business: How to Properly Perform Comprehensive Hybrid & Electric Vehicle Motor-Generator Testing
Donny Seyfer, Seyfer Automotive Inc.
2:00 PM - 5:00 PM
Scene
Danny Sanchez, Autoshop Solutions
WE24 C M Can’t We All Just Get
Along? Working with Generations X and Y (and everyone else)
Bill Haas, Haas Performance Consulting LLC
WE25 C M Using Recycled Parts in a
Lean Environment Jeff Schroder, Car-Part.com
WE26 C M Being the Leader in Your
Market
Tony Passwater, AEII
WE17 CM W Taming the Beast:
sponsored by: Success with Difficult People
powered by:
Be a Top 10 Tech: Tips & Techniques for Improving Your Diagnostic Efficiency Pete Meier, Motor Age
Electronic Power Steering
Jim Cokonis, CARSTAR Technical Institute
3:00 PM - 4:30 PM
Byron Sabol, Sabol International Inc.
TH05 CM M Work/Life Balance
Bryan Dodge, Dodge Development
TH06 C M Parts Procurement Best
Practices
7:30 AM - 10:30 AM
Standards in Completing a Safe & Seamless Repair
Shawn Collins, 3M; John Spota, 3M
TH08 C M SOS: A Social Media
Intervention, Social Optimization Strategies for Your Business
Liz Blackman, CollisionHub; Kristen Felder, CollisionHub
TH09 C M Negotiating for Success sponsored by:
A Look at the Negotiations Necessary to Keep Your Collision Center On Top
Donny Seyfer, Seyfer Automotive Inc.
FR02 M T Modern Misfire Diagnosis -
Part 1
Dave DeCourcey, CARQUEST Technical Institute
FR03 CM M Building a Team That Works
Without You
FR05 CM M Executing a Successful
Exit Strategy
FR13 M T Modern Misfire Diagnosis -
Maylan Newton, ESI
Steps to Improve Your ROI
Bob Greenwood, Automotive Aftermarket E-Learning Centre Ltd.
FR09 CM W Enhanced Communication sponsored by:
using SPEAK TWEAKS
Jan Fox, The Communication Center
8:30 AM - 10:15 AM ASRW INDUSTRY FORUM
Collision & Mechanical sessions
9:00 AM - 6:00 PM
SATURDAY, OCTOBER 13 7:30 AM - 10:30 AM
SA01 M T Maximizing Your Lab Scope
Efficiency
Jim Morton, Morton’s Automotive Technical Services
SA02 M T New Vehicle Technologies
Adam Robertson, CARQUEST Technical powered by: Institute
4:00 PM - 5:30 PM
SA04 CM M Asset Protection & Estate Planning
Part 2
Performance Standards
Larry Baker, LVB & Associates; Norm Bobay, hireMAX
FR15 CM M Check in On the Social Scene Danny Sanchez, Autoshop Solutions
FR16 C M Financial Best Practices - If
You Don’t Measure It, You Can’t Manage It
Mike Anderson, CollisionAdvice.com
FR17 C M Inside the Estimating Machine (Part 2 of 3): A Discussion of OEM Data Providers
Moderator: Dan Stander, FIXAuto - Jerry Stander’s Collision Works
FR18 M M Compensation Plans That
Work for Mechanical Shops (Panel)
Moderator: Betty Jo Young, Young’s Automotive Center
FR19 M M Using Data & Technology to Take the Guesswork Out of Marketing
Joe Gibson, CustomerLink
FR20 M M Supplier Guidelines - How
TH11 M M Reviewing the Formal
Financial Statement as the Bank Does
IC04 IC05
Automotive Foams (FOM01) Measuring (MEA01)
1:00 pm – 5:00 pm
IC06
Steel Unitized Structures Technologies and Repair (SPS07)
8:00 am – 12:00 pm
IC07
1:00 pm – 5:00 pm
Stuart Sorkin, Stuart H. Sorkin P.C.
SA05 CM M How to Avoid Problems with
Wage & Hour Laws
Brian Farrington, Brian T. Farrington Attorney at Law
Best Practices or SOPs in Collision Repair
Mike Anderson, CollisionAdvice.com; Steve Trapp, DuPont
Pricing for Profit
Bob Greenwood, Automotive Aftermarket E-Learning Centre, Ltd.
Profitable in 2015
Matt Winslow, ATI
SA09 CM T R-1234yf Refrigerant -
Preliminary Service Info
Paul DeGuiseppi, MACS
SA10 CM W Enhanced Communication
sponsored by:
Using SPEAK TWEAKS
Jan Fox, The Communication Center
10:00 AM - 3:00 PM ASRW Expo Open
Bob Greenwood, Automotive Aftermarket E-Learning Centre Ltd.
–– Approved for Credit ––
For a complete listing of AMI accredited conference sessions at ASRW, view and download the schedule-at-a-glance at www.asrwevents.com
RENEWABLE FUELS ASSOCIATION
Calling All Technicians:
Learn the FACTS about Ethanol RFA Booth #C1047
Early-Bird Pricing by AUGUST 16
$335
$355
3-Hour Seminars
$130
$150
90-Minute Seminars
$70
$90
EXPO PASS
$15
$25
$150
$175
IC09
Structural Straightening Steel (SSS01)
Mechanical Management Symposium (CARS attendees only)*
Housing We’ve secured hotel space at a variety of properties in several prominent areas of New Orleans. Whether you’d prefer to stay near the convention center or in another notable area of historic New Orleans, we’ve got you covered. We will again offer FREE shuttle service (except those properties noted as walking distance to the convention center). ASRW Housing is pleased to offer no obligation reservations, meaning you can change and/or cancel them up to 72 hours before your arrival date! We encourage you to reserve your rooms early as several properties are already close to selling out. Reserve your hotel rooms online at www.ASRWevents.com or call 800.895.3978, and visit the NACE and CARS websites for airfare & travel discounts.
Opening General Session*
$25
$35
ASRW Welcome Party*
$50
$60
ASRW Industry Forum*
$40
$50
MSO Symposium
$100
$125
Twenty 2.0 Peer Benchmarking
$75
$85
ASRW Awards Function
$25
$35
*Included in the purchase of a Super Pass Each registration package allows you access to different events during ASRW l CARS l NACE. While the Super Pass is your best option in terms of value, this chart demonstrates what tickets/events are included with each registration package:
WHAT’S INCLUDED IN YOUR REGISTRATION PACKAGE
OFFICIAL HOTELS
DISTANCE TO MCC
RATE (PER NIGHT)
Astor Crowne Plaza
10 blocks
$179-$219
Courtyard Convention Center*
2 blocks
$189-$229
Doubletree New Orleans
5 blocks
$169-$209
Embassy Suites New Orleans*
2 blocks
$199-$229
3-Hour Seminars
Hampton Inn & Suites Convention Center*
1 block
$179-$229
90-Minute Seminars
Hilton Garden Inn Convention Center*
2 blocks
$175-$225
EXPO PASS
Hilton New Orleans Riverside*
1.5 blocks
$235-$275
Holiday Inn Downtown Superdome
13 blocks
$139-$217
Hotel Le Marais
1.45 miles
$185-$205
0.1 block
$199
New Orleans Marriott
8 blocks
$195-$235
New Orleans Marriott Convention Center*
1 block
$219-$259
Sheraton New Orleans
8 blocks
$189-$239
SpringHill Suites Convention Center*
2 blocks
$189-$229
W New Orleans
5 blocks
$195-$235
Wyndham Riverfront*
2 blocks
$179-$199
Hyatt Place*
Standard Pricing after August 16
SUPER PASS Best Value!
KEY EVENTS
SA08 M M What It Will Take To Be
REGISTRATION PACKAGES & PRICING
IC08
SA07 M M Understanding Competitive
EARLY BIRD DEADLINE – AUGUST 16
Overview of Cycle Time Improvements for Collision Repair (CYC01) Steering & Suspension Damage Analysis (DAM06)
SA06 C M Strategies for Implementing sponsored by:
REGISTRATION PACKAGES & PRICING
2012 Registration packages and pricing include:
Friday, October 12
Larry Baker, LVB & Associates
Inside the Estimating Machine Suppliers Can Increase Your (Part 3 of 3): A Hands-On Demonstration Net Profit on the Show Floor
MSO Symposium
RFA
Corrosion Protection (CPS01) Hazardous Materials, Personal Safety & Refinish Safety(WKR01)
8:30 AM - 10:00 AM
John Shoemaker, Pro Finishes Plus
Jason Bartanen, I-CAR; Steve Marks, I-CAR
IC02 IC03
Thursday, October 11 8:00 am – 12:00 pm
TH10 C T Lightweight Vehicle
Structures - The Effect On the Collision Repair Industry
1:00 pm – 5:00 pm
at the National WWII Museum
ASRW Awards
Dave DeCourcey, CARQUEST Technical Institute
Inspecting Repairs for Quality Control (QUA01)
6:30 PM - 8:00 PM
SA03 CM M Executive Coaching - Motivating Individuals to Excel
IC01
Pete Rudloff, Pete’s Garage, Inc.
TBD
FR06 C M Inside the Estimating
FR07 M M Return on Investment - Six
the Rest
to Improved Productivity & Profits
8:00 am – 12:00 pm
Machine (Part 1 of 3): A Discussion of Information Providers Moderator: Arthur Harris, DEG FR07 M M Internal Sales from Technician to Service Advisor
Denise Caspersen, ASA; Ruth Weniger, Powerful Business Strategies, LLC
FR12 M M Factory Scan Tools - Keys
FR14 CM M Benchmarking a Job’s
Norm Bobay, hireMAX; Larry Baker, LVB & Associates
Jim Morton, Morton’s Automotive Technical Services
Bryan Dodge, Dodge Development
FR04 CM M Hire the Best & Avoid
Operation, Principles and Diagnostics of CAN BUS
powered by:
8:30 AM - 10:00 AM
Mark Quarto, AR&D
Engineering for Technicians
powered by:
the Aftermarket for Hybrid Battery Pack Service
2:00 PM - 5:00 PM
FR01 M T Business Process
FR10 M T Growing Opportunities in
FRIDAY, OCTOBER 12
1:00 PM - 2:30 PM
ASRW WELCOME PARTY @ Mardi Gras World Sponsored by
Mike Anderson, CollisionAdvice.com
TH07 C M Importance of Repair
Byron Sabol, Sabol International Inc.
4:30 PM - 6:30 PM
Mark Quarto, AR&D
TH02 M T Streamlined Diagnostics
Scope Efficiency
Jim Morton, Morton’s Automotive sponsored by: & Techniques for Technical Services Improving Your Diagnostic WE22 M T Navigating the Electrical Efficiency powered by: Road Map
powered by: Reprogramming
ASRW Expo Open
Angry Customers
Moderator: Stacy Bartnik, CARSTAR
10:00 AM - 4:00 PM
TH03 M T sponsored by: WE19 C M Leadership Best Practices - How to Inspire, Delegate & Coach Your Team to Success TH04 M T
WE10 M T The Problem with
ASRW Opening General Session/Keynote
WE16 C M Guilty By Association -
8:45 AM - 10:00 AM
Tom McGee, ALLDATA
WE08 C M Creating Pay and Bonus
THURSDAY, OCTOBER 11
1:00 PM - 4:00 PM
8:30 AM - 11:30 AM sponsored by:
WE15 C M Best Practices Using OEM
Maylan Newton, ESI
Women’s Professional Development
Featuring: Larry Edwards, Edwards & Associates; Sean McAlinden, Center for Automotive Research; and Mark Quarto, Automotive Reserach & Design
Moderator: Tom McGee, ALLDATA
TECHNICAL
Led by Chris “Chubby” Frederick, Automotive Training Institute
Tom Price, DentNetwork; Mike Wahl, Dents etc.
T W
Mechanical Management Symposium
WE01 C M It’s Not About the Car! A
MECHANICAL FOCUS COLLISION & MECHANICAL FOCUS
10:30 AM - 4:30 PM
8:30 AM - 10:00 AM
M CM
TH14 CM W Got Champions? Transforming Contacts into sponsored by: Advocates
SUPER PASS Best Value!
✓ ✓ ✓ ✓
✓ ✓ ✓
1
Conference Bag / Commemorative Pin
M
Twenty 2.0 Peer Benchmarking
Wednesday, October 10
Add Mechanical Management Symposium (CARS attendees only)
C
Moderator: Tony Molla, ASE
FR22 CM W Courageous Leadership for sponsored by: Women
I-CAR Training at ASRW
ASRW Welcome Session
Session Code
12:00 PM - 1:30 PM
Paul DeGuiseppi, MACS
Opening General Session
TRACK Indicators:
Factory Scan Tools (Panel)
Preliminary Service Info
ASRW Industry Forum & Reception
SESSION CODE Indicators:
Indicates Day
TH13 M T Unlocking the Mystery of
SESSIONS KEY:
COLLISION FOCUS
Matt Winslow, ATI
FR21 CM T R-1234yf Refrigerant -
Conference Session
SCHEDULE-AT-A-GLANCE
10:00 AM - 4:00 PM ASRW Expo Open
Profitable in 2015
Expo Pass
TH12 M M What It Will Take To Be
✓
✓
✓
✓
✓
3
3
1. One ticket per timeslot
NEW! WE’VE GONE GREEN
Please note badges will NOT be mailed this year. Instead, print your confirmation & bring it with you to the show to print your badge on-site.
*Walking distance to the Morial Convention Center
Bob Greenwood, Automotive Aftermarket E-Learning Centre Ltd.
7/9/12 3:19 PM