2010 ASRW Show Program by Hanley Wood Exhibitions

THE FOCUS

IS ON YOU CARS and NACE are held during

EXPOSITION: October 11-13, 2010 CONFERENCE: October 10-13, 2010 Mandalay Bay Convention Center Las Vegas, Nevada USA

www.NACEexpo.com

PROGRAM AND EVENT GUIDE Need More Sales, Customers and Profits?

Visit Booth N753 to Learn How!

N-2 | GENERAL INFORMATION

Welcome to

BIG Sponsors... Thank You!

We hope you make the most of your NACE experience and take back real-world solutions that benefit you and your business. Thanks for your support and participation!

Ron Pyle

Jerry Burns

ASA President/ Chief Staff Executive

NACE 2010 Chairman

CONTENTS ASA 2010 Board of Directors................................... N-4 ASA 2010 Collision Division Operations Committee ......................................... N-4 ASCCA ................................................................. N-26 AMI Excel 2010 Donor Listing ................................. N-6 ASRW Store ......................................................... N-20 ASRW |NACE|CARS Partnering Program ............... N-2 Award Winners .................................................... N-23 Audio Recording Sales ......................................... N-20 Auto Glass Expo ................................................... N-27 CONNECT .................................................... N-5, N-14 Education .............................................................. N-8 General Information ............................................. N-20 Co-Located Events Information .................See ASCCA & Auto Glass Week Exhibitor Listings ................................................. N-45 Floor Plan .....................................................centerfold Key Events ........................................................... N-22 Mandalay Bay Floor Plans (Meeting Rooms) ..centerfold New Product Showcase ....................................... N-33 Pavilions .............................................................. N-29 Press ................................................................... N-20 Product Guide Listings ......................................... N-66 Speaker Spotlight ................................................. N-36 Sponsor Spotlight.................................................... N-2

2010 ASRW Partnering Program Participants: AIA – Automotive Industries Association of Canada AIRC – Association Internationale Des Reparateurs En Carrosserie ARA – Automotive Retailers Association ASA – Arizona ASA – Colorado ASA – Georgia ASA – Michigan ASA – Texas ASCCA – Automotive Service Councils of California ASE – Automotive Service Excellence Automotive Service Leaders

CAA – California Autobody Association CCIF – Canadian Collision Industry Forum C.I.I.A. – Collision Industry Information Assistance CollisionHub Direct Repair Network Management Success MAP – Motorist Assurance Program NABC – National Auto Body Council NAPDRT – National Alliance of Paintless Dent Repair Technicians NATEF – National Automotive Technicians Education Foundation WIN – Women’s Industry Network

N-4 | GENERAL INFORMATION

Automotive Service Association

2010 Board of Directors Chairman, Jerry Burns, AAM* Automotive Impressions Inc. Chairman-Elect, Ron Nagy, AAM* Nagy’s Collision Center Secretary/Treasurer, Darrell Amberson, AAM* Lehman’s Garage Immediate Past Chairman, Earl Dohner, AAM* E&E’s Garage General Director, Bob Wills, AAM Wills Auto Service General Director, Diane Rodenhouse Rodenhouse Body Shop, Inc. General Director, Donny Seyfer, AAM Seyfer Automotive Inc.

Affiliate Director, Russell McCloud, AAM Accurate Automotive Attention Affiliate Director, Joel Baxter, AAM B&B Auto & Truck Repair Affiliate Director, Roy Schnepper, AAM Butler’s Collision Inc. Collision Division Director, Dan Stander Jerry Stander’s Collision Works Mechanical Division Director, Bill Moss, AAM Ferris Automotive Inc. President, Ron Pyle* Automotive Service Association *Denotes executive committee; AAM: Accredited Automotive Manager

ASA 2010 Collision Division Operations Committee Dan Stander, Division Director — Jerry Stander’s Collision Works Scott Benavidez, Assistant Division Director, Mr. B’s Paint & Body, Inc. Mike Anderson, AAM, Wagonwork Collision Center & Consultants Stacy Bartnik, A & B CARSTAR Tommy Clayton Tommy’s Dent Service Paul Duncan, AAM, Duncan’s Collision, Inc.

Dustin Eckhart, AAM, Hernandez Collision Center Mike Schoonover, Schoonover Bodyworks, Inc. Steve Tomaszewski, Alpine Collision Center Jeff Brunz, Master Europa Paint & Collision Mike LeVasseur, Keenan Auto Body, Inc.

2010 ASRW Conference Planning Committee Jerry Burns, (2009, 2010 NACE Chairman) Automotive Impressions Inc. Mitch Schneider, (2010 CARS Chairman) Schneider’s Automotive Darrell Amberson, (2007, 2008 NACE Chairman) Lehman’s Garage Scott Benavidez, Mr. B’s Paint & Body, Inc. Mike Brewster, Gil’s Garage Aaron Clements, (2008, 2009 CARS Chairman) C&C Automotive Dustin Eckhart, Hernandez Collision Center John Francis, Francis Automotive Service Diane Larson, Larson’s Service, Inc. Tim McDonnell, Mitchell1

Tom McGee, ALLDATA Johnny Mock, Johnny Mock’s Auto Body Shop, Inc. Bill Moss, Ferris Automotive Inc. Ron Nagy, Nagy’s Collision Centers Tony Passwater, AEII Merle Pfeifer, Sparks Car Care Howard Pitkow, Wagenwerx, Inc. Jerry Raskind, Toyota Motor Sales USA Dan Stander, Jerry Stander’s Collision Works Ricky Stephenson, Car Concepts, Inc. Nick Verona, East Rockford Collision Center Roger Wright, Sterling Auto Body Bob Constant, Forest Hills Auto Service

N-6 | EXCEL INDUSTRY PARTNERSHIP

EXCEL INDUSTRY PARTNERSHIP

Commitment and vision are the words that describe the businesses and individuals listed below. The Automotive Management Institute owes each one special gratitude for investing their resources in helping the Institute fulfill its mission of providing and promoting practical business management education tailored to the automotive service industry.

Charter Endowment-$1,000,000 Automotive Service Association, Bedford, TX

Charter Partner- $500,000 PPG Industries, Strongsville, OH

Charter Founder $250,000 - $499,999 Babcox Media, Inc., Akron, OH DuPont Automotive Products, Wilmington, DE Mitchell International, San Diego, CA MOTOR Information Systems, Troy, MI NAPA, Atlanta, GA Sherwin-Williams Company Group, Cleveland, OH -Martin Senour Paints -Sherwin-Williams Automotive Finishes Snap-on Tools Corporation, Kenosha, WI Spraybake, Incorporated Group, Ontario, Canada -Spraybake -IRT System 3M Automotive Trades Division, St. Paul, MN Triad Systems Corporation, Livermore, CA

Charter Governor $100,000 - $249,999 ABRN & Motor Age Magazines, Oakbrook, IL AKZO Nobel Coatings, Inc., Norcross, GA ALLDATA Corporation, Elk Grove, CA Audatex North America, Inc., San Ramon, CA Automotive Information Systems, Inc., Roseville, MN AWDA & University of the Aftermarket, Kansas City, MO BASF Automotive Refinish, Southfield, MI CARQUEST Corporation, Lakewood, CO CCC Information Services, Inc., Chicago, IL Fibre Glass-Evercoat Co., Inc., Cincinnati, OH Meadowbrook Insurance Company, Kansas City, MO Nexa Autocolor, Westlake, OH Zurich, Overland Park, KS

Charter Counselor $50,000 - $99,999 Automotive Service Association of Washington Dick Cossette, AAM, Lehman’s Garage, Minneapolis, MN Bob & Linda O’Connor, R.L. O’Connor & Associates, Inc., Federal Way, WA

Guarantor $25,000 - $49,999 Aftermarket Auto Parts Alliance, San Antonio, TX Alliance of Automotive Service Providers of Pennsylvania Automotive Business Solutions, Thornton, CO Automotive Service Association of Arizona Automotive Service Association of Illinois – Mechanical Division Automotive Service Association of Missouri/Kansas Automotive Service Association of Ohio (In memory of Keith Kumler & Larry Weber)

Automotive Training Institute, Savage, MD Automotive Video, Inc., Ft. Myers, Florida Robert Anderson, AAM, Anderson’s Automotive Service, Sheffield Village, OH Roger Bonfe, AAM, Bonfe’s Auto Service & Body Repair, Inc., St. Paul, MN Jack Caldwell, AAM, Autobody by Caldwell, Inc., Laguna Hills, CA CARSTAR, Inc., Overland Park, KS Brenda & Reggie Denney, AAMs, Reggie Denney Auto Repair, Eden, NC John Francis, Jr., AAM, Francis Automotive Service, West Chester, PA ITW DeVilbiss, Maumee, OH Scott Kallemeyn, AAM, Kallemeyn Auto Rebuilders, Palos Heights, IL Sarah & Bob Kee, AAMs, Kee Motors, Inc., Kerrville, TX Geralynn & Jerry Kottschade, AAMs, Jerry’s Body Shop, Inc., Mankato, MN Judy & Steve Louden, AAM, Louden Motorcar Services, Inc., Dallas, TX John Mock, AAM, Johnny Mock’s Auto Body Shop, Inc., Turtle Creek, PA Northwest Automotive Trades Association, Portland, OR Margie & Don Seyfer, AAMs, Seyfer Automotive, Inc., Wheat Ridge, CO Susan & Gary Spear, AAM, Horsefeathers Restoration, Cedar Crest, NM Sterling Autobody Centers, Natick, MA Wagonwork Collision Consultants/Wagonwork Collision Centers, Alexandria, VA Gale Westerlund, AAM, Gale’s Autobody, Blaine, MN

Benefactor $10,000 - $24,999 Automotive Service Association of Michigan Automotive Service Association of Texas R. Stuart Barnhorst, AAM, Ray’s Automotive Center, Columbus, IN Big A Auto Parts, Houston, TX Sandra & Dale Bright, AAMs, Bright’s Auto Service, Chino, CA Joanie & Charlie Elder, AAM, Ray Gordon Brake Service, Tallahassee, FL Stan Elmore, AAM, Stan’s Tire & Auto Service, Lafayette, CO Jennifer & Brian England, AAMs, British American Auto Care, Inc.,Columbia, MD Daniel Guido, AAM, Tony’s Service Center, Phoenix, AZ Myron Hazen, AAM, Collision Repair Center, Inc., East Moline, IL Jerry Holcom, AAM, S & S Service Center, Inc., Kansas City, MO Thomas Justice, AAM, Valley Paint & Body, Inc., Amelia, OH Rebecca & Douglass Kirchdorfer, AAM, Downing Street Garage, Denver, CO Mary & Howard Lewis, AAMs, L & B Auto, Inc., Snohomish, WA Dan & Ron Nagy, AAM, Nagy’s Collision Centers, Doylestown & Wooster, OH Robert Pearson, AAM, Pearson Auto Body, Shakopee, MN Randy Pickering, AAM, Pickering’s Automotive, Inc., Lakewood, CO T.J. Reilly, AAM, Same Day Auto Service, Clackamus, OR Dick Schoonover, Schoonover Bodyworks, Shoreview, MN Doug Stoll, AAM, Susquehanna Auto Clinic, Independence, MO Ned Tomarchio, AAM, Automotive Leadership Institute, Baltimore, MD Daniel Torbeck, AAM, Torbeck’s Auto Repair, Cincinnati, OH Patricia & Jonathan Vickery, AAMs, Bavarian Auto, Inc., Chattanooga, TN George Witt, AAM, George Witt Service, Inc., Lincoln, NE

Fellow $5,000 - $9,999 Alliance of Automotive Service Providers of Minnesota Automotive Service Association of Colorado Automotive Service Association of Georgia Thomas Chandler, AAM, Professional Automotive, Greenwood, SC Juel Clevenger, AAM, Delta Diagnostic & Repair, Inc., Lee’s Summit, MO Bernice & Rick Dube, AAMs, Rick Dube Auto Service, Inc., McAllen, TX Janet & Tom Fadely, AAMs, Fadely’s AutoMasters, York, PA Dale Feste, AAM, Dale Feste Automotive, Inc., Hopkins, MN Mike Guldan, AAM, Mike’s Collision & Tire, New Ulm, MN Cherie & Pete Hunt, AAMs, Tacoma, WA Gary Lofald, AAM, 4th Street Auto Repair, Inc., Duluth, MN

EXCEL INDUSTRY PARTNERSHIP | N-7

Janet & Bruce McLaughlin, AAMs, Bruce Automotive Service, Glendale, AZ Marge & Carl Miller, AAMs, Japanese Connection, Inc., Salem, OR Paint, Body & Equipment Association Joe Sanders, AAM, Caliber Collision Repair Centers, Ft. Worth, TX Margo & Bob Smith, AAMs, Storm Appraisal & Management Service, Independence, MO Naomi & Bob Vining, AAMs, Ozark Import Specialists, Inc., Springdale, AR

Patron $1,000 - $4,999 Automotive Service Association of Florida Automotive Service Association of Illinois Automotive Service Association of Indiana Automotive Service Association of Massachusetts & Rhode Island Automotive Service Association of Missouri Automotive Service Association of North Carolina Automotive Service Association of Phoenix Metro Automotive Service Association of Tri-County, Illinois Automotive Service Councils of California Automotive Service Leaders, Bowling Green, KY Georgeann & John L. Berry III, AAM, Southlake, TX Eugene & Toni Bosse, AAMs, GT Auto Service, N. Kansas City, MO Kevin Bruch, AAM, Kevin’s Auto Repair, Inc., Brooklyn Park, MN Neil DeBoer, AAM, Lloyd’s Automotive, Inc., Olympia, WA Dave Denmon, AAM, Dave’s Tire & Auto Corral, Glendale, AZ Earl Dohner, AAM, E & E Garage, Brookville, OH Lori & Bill Filley, AAMs, Prairie Road Automotive, Eugene, OR

Philip Fournier, AAM, Phil’s Auto Clinic, Hemet, CA Denny Kahler, AAM, Kahler’s Werkstatt, Dublin, CA Terry Keller, AAM, Keller Brothers, Inc., Littleton, CO Dennis Koepp, AAM, H & K Automotive, Covington, LA Ron Krapa, AAM, Golf Links Automotive, Inc., Tucson, AZ Ron Lisheid, AAM, Vehicle Rental Center, Osseo, MN Norma & Rick O’Brien, III, AAM, McKenney’s Service Center, South Portland, ME David Reed, AAM, Reed Car Care, Saint Petersburg, FL Rick Sharbrough, AAM, Rick’s Hi-Tech Auto Care, Katy, TX Elaine & Jim Tapp, AAM, Tapp’s Garage, Denver, CO Debbie & Dan Waskow, AAMs, Superior Auto Service, Inc., Bryan, TX

Friends $100 - $999 Automotive Service Association of Kentucky Rick Bigham, AAM, Bigham Automotive & Electric, Inc., Lubbock, TX Johnny Dickerson, AAM, Dickerson’s Repair Service, Garland, TX Vaun Hamlin, Jr., AAM, Hamlins, Bridgeville, PA Gary Harris, Auto Body Specialists, Inc., Billings, MT Jim Keller, AAM, Motorcar Collision, Milwaukee, WI Elaine & Joe Mills, AAMs, Mills Automotive Repair, Bellingham, WA Russ Verona, AAM, East Rockford Auto & Collision, Rockford, IL John Volz, AAM, Volz Bros. Auto Service, Grass Valley, CA Commitments as of September 1, 2010

N-8 | SCHEDULE OF EVENTS

SCHEDULE-AT-A-GLANCE SESSION INDICATORS:

TRACK INDICATORS:

Track

Session Code

SU16N

Day Session/Show Indicator: N = Sessions designed specifically for NACE attendees C = Sessions designed specifically for CARS attendees

NACE MANAGEMENT

NACE TECHNICAL

CARS MANAGEMENT

CARS TECHNICAL

WOMEN’S PROFESSIONAL DEVELOPMENT

ADD-ON EDUCATION

NOTE: Session titles, times and speakers subject to change.

SATURDAY, OCTOBER 9 8:00 AM - 12:00 PM Lagoon D Recycled Parts for Collision Repair (RCY01) ICS01

ICS02 AE Lagoon B Inspecting Repairs for Quality Control (QUA01) ICS03 AE Lagoon F Overview of Cycle Time Improvements for the Collision Repair Process (CYC01) ICS04 AE Lagoon H Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01)

Lagoon J Hazardous Materials, Personal Safety, and Refinish Safety (WKR01) ICS05

ICS06

Movable Glass (GLA01)

Lagoon L

Lagoon D Vehicle Technology and Trends 2010 (NEW10) AE

ICS08 AE Lagoon B Inspecting Repairs for Quality Control (QUA01) ICS09

Waterborne Products, Systems and Application (REF07)

ICS12

Stationary Glass (GLA02)

Lagoon L

SUNDAY, OCTOBER 10 8:00 AM - 12:00 PM IC01 AE Breakers D Collision Repair for Toyota, Lexus & Scion Vehicles (TOY01) IC02 AE Breakers B Advanced Material Damage Analysis (DAM08) IC03 AE Breakers F Collision Repair for Honda and Acura Vehicles (HON01) – Premiere!

8:30 AM - 10:00 AM xt SU01N NM Lagoon H Understanding a Body Shop Owner’s Exposure to Potential Lawsuits

1:00 PM - 5:00 PM ICS07

ICS11 AE Lagoon J Hazardous Materials, Personal Safety, and Refinish Safety (WKR01)

Lagoon F

ICS10 AE Lagoon H Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01)

Speaker: Andrew J. Rodenhouse xt SU02N NM Lagoon B Measuring & Improving Performance

Speaker: Bernie Blickenstaff SU03N NT Lagoon D Reducing Structural Repair Bottlenecks

Speaker: Tim Morgan

Sponsored by:

N-10 | SCHEDULE OF EVENTS

SUNDAY, OCTOBER 10 (CONT.)

SU12NC NM CM

8:30 AM - 11:30 AM Breakers H Controlling Costs on Paint, Material & Overhead Speaker: Tony Passwater xo

Breakers J Advanced Internet Marketing Techniques for Body Shops Sponsored by: SU05N NM

Speakers: Angie Kilbourne, Brenda Addison, Camille Eber, April Hernandez, Maria Rhinehart

Sponsored by:

xo SU20C CM Lagoon F Realize the Profits of Service Information Utilization

Speaker: Donny Seyfer SU07C CT

Toyota and Honda Factory Scan Tool Diagnostics & Testing – Part 1 (continued in the afternoon)

Lagoon J

SU08C CT

Hydrogen Fuel Cell Technology

Lagoon L

Sponsored by:

10:30 AM - 12:00 PM PC01

Surf D Insurance and Collision Repair: Issues 2011 AE

Speaker: Robert Passmore xt

Lagoon H It’s OK to Brag – Marketing Through Public Sponsored by: Relations SU09NC NM CM

Speaker: Tony Molla xt

Lagoon B Understanding Continuous Improvement SU10N NM

Speaker: Mike Anderson xt

Lagoon D Proof Positive – Photo and Video Technology SU11N NM

Speaker: Jody DeVere

Sponsored by:

xt SU13N NM Lagoon B The New EPA Paint Regulation as Explained by Attorney and Former Body Shop Owner

Speaker: Andrew J. Rodenhouse SU14N NT

Compressed Air Requirements Sponsored by: for Waterborne Paints

Surf B

Co-Speakers: Keith Manich, Chad Seelye

xt SU15NC NM CM Lagoon H Sell the Sizzle – What Makes Your Company Stand Out?

Speaker: Jeremiah Wilson

1:00 PM - 5:00 PM IC04 AE Breakers B Recylced Parts for Collision Repair (RCY01) IC05 AE Breakers D Inspecting Repairs for Quality Control (QUA01)

Speaker: John Thornton

Speaker: David Talavera

Lagoon D

Co-Speakers: Michael Camber, Rob Williams

xo SU06C CM Breakers L Profit Structuring & Business Analysis

Speaker: Maylan Newton

What Do Women Want?

SU04N NM

1:30 PM - 3:30 PM

IC06 AE Breakers F Collision Repair for Honda and Acura Vehicles (HON01) – Premiere!

1:30 PM - 4:30 PM xo SU16N NM Breakers H Advanced Production Management

Speaker: Bernie Blickenstaff xo SU17NC NM CM Breakers L The Best Pay Programs on Earth; Employee Compensation and Incentive Programs

Speaker: Bob Cooper xo SU18NC NM CM Breakers J Business Valuation and the Exit Planning Process

Speaker: Allen Oppenheimer xo SU19C CM Lagoon F Plug Into the Internet for Car Count!

Speaker: Danny Sanchez

Sponsored by:

SU21C CT

Toyota and Honda Factory Scan Tool Diagnostics & Testing – Part 2 (continued from the morning)

Lagoon J

Speaker: John Thornton SU22C CT Lagoon L Domestic Vehicle Security Systems Operation

Speaker: George Lesniak

Sponsored by:

N-12 | SCHEDULE OF EVENTS

SUNDAY, OCTOBER 10 (CONT.)

MONDAY, OCTOBER 11

3:30 PM - 5:00 PM

8:30 AM - 10:00 AM

xt SU23N NM Lagoon H Negotiation Skills: Key to Improved Profitability

Mandalay Bay Ballroom H

KEY EVENT

Opening General Session

Speaker: Hank Nunn

Sponsored by:

Lagoon D Improving Bottom Line Results Through Safety and Loss Prevention

“The Changing Face of Your Business – Inside and Out.”

SU24N NM

Moderator: Daryl Allegree Panelists: Gene Hamilton, William Parkins, Jim West SU25NC W

Strategic Benefits of Female Business Ownership Sponsored by:

Surf B

Moderator: Margaret Klinsport Panelists: Kathy Mello, Kelly McCarty xt

Surf D Standard Operating Procedures for Quality Control SU26N NM

Speaker: Shawn Collins xt SU27N NM Lagoon B Deploy Mobile Computing Devices to Enhance Collision Repair Efficiency

Speaker: Chris Humphrey

5:00 PM - 8:00 PM KEY EVENT

Keynote Speaker: Kelly McDonald

Sponsored by:

Mandalay Bay Ballrooms C & D

ASRW Industry Forum & Reception

Sponsored by: NABC, AMI, ASE, I-CAR, WIN

Schedule of Events: Two 45-minute sessions:

• Aftermarket Parts Quality: What’s in the Box (mechanical) • Parts Certification – Where We Are Today (collision)

30-minute Networking Break Two 45-minute sessions:

10:00 AM - 5:00 PM EXPO

Shoreline Exhibit Halls (Level 2)

NACE, CARS and Auto Glass Exhibits, Free On-Floor Education/Activities • ASA Marketplace • ASCCA Pavilion • Auto Glass Demos • Customer Service Pavilion • ETI Scan Tool Pavilion & Theater • Exhibitor Theaters • I-CAR Technology Showcase • New Product Showcase • OEM Pavilion & Theater • Windshield Repair Olympics

3:00 PM - 6:00 PM xo MO01N NM Paint Department Productivity

Breakers D

Speaker: Bernie Blickenstaff xo MO02NC NM CM Lagoon B When You Care They Know – Creating the Ultimate Customer Experience

Speaker: Richard Flint xo MO03NC NM CM Breakers B Advanced Lawsuit Protection, Tax Reduction and Estate Planning Strategies

Speaker: Larry Oxenham MO04NC NT

Breakers J

• Right to Repair: Service Info – Is It a Right or Responsibility (mechanical) • How to Work with People Not Like You (collision)

Body Control System Diagnostics

1 Hour Networking Mixer

MO05C CT Breakers F Green Bullets – Hybrid Vehicle Service (Part 1)

Speaker: David Talavera

Sponsored by:

Speaker: John Forro MO06C CT Lagoon D Electronic Transmission Control Diagnosis

Speaker: Chris Chesney

Sponsored by:

N-14 | SCHEDULE OF EVENTS

MONDAY, OCTOBER 11 (CONT.)

KEY EVENT

4:00 PM - 5:30 PM xt MO07N W Walk the Walk, Talk the Talk: Best Kept Secrets for Success in the Collision Industry

Breakers H Sponsored by:

Co-Speakers: Denise Caspersen, Gigi Walker

Lagoon F Taking the Mystery Out of the Waterborne Changeover MO08N NM

Moderator: Tony Passwater Panelists: Colette Bruce, Johan Huwaert, Steve Treutel, Burt Palmer, Bruce Williams xt

Lagoon H Negotiating With Insurers in DRP or Non-DRP Environments MO09N NM

5:45 PM - 7:00 PM Border Grill (Inside Mandalay Bay Resort)

ASRW Welcome Reception

Sponsored by:

TUESDAY, OCTOBER 12 7:30 AM - 10:30 AM xo TU01NC NM CM Surf B Stop Dreaming and Start Achieving - Discover the Leader in You

Speaker: Bob Cooper xo TU02N NM Breakers D Human Side of Lean Management

Speaker: Mike McDonald, Dan Risley

Speaker: Joe Murli

MO10N NM Lagoon J Aftermarket Parts Distribution: The Challenge of Getting a Quality Part

xo TU03N NM The Mechanics of Estimating

Moderator: Bob Anderson Panelists: Chris Northup, Clark Plucinski, Ed Salamy, Mike Schoonever, Mike West xt

Breakers L Customer Relationship Management: Success Through Integrated Marketing MO11C CM

Speaker: Frank Joel xt

Lagoon L Getting Ready for the Lean Transition MO12N NM

Co-Speakers: John Sweigart, Steve Trapp

Breakers L

Speaker: Mike Anderson TU04NC NT CT Breakers J Emerging A/C Technology and Service

Speaker: David Talavera

Sponsored by:

TU05C CT Breakers F Green Bullets – Hybrid Vehicle Service (Part 2)

Speaker: John Forro

Sponsored by:

keeps you connected to the show all year! hanleywoodCONNECT* is a social networking system that allows exhibitors and attendees to ‘find’ each other online and communicate before, during and after an event. Exhibitors and attendees are initially matched based on products and services. They are then able to narrow their searches and mine Hanley Wood Exhibitions’ data to find specific audiences or suppliers.

WHAT’S NEXT? The more you put into hanleywoodCONNECT, the more you’ll get out of it. We provide the resources, but it’s up to you to utilize them. You’ve already committed to the industry by participating in ASRW|NACE|CARS – now commit to your success by investing in your show experience:

• Search exhibitors and find a new vendor while you’re here on site • Investigate a new product – exhibitors post videos, descriptions and even show specials • Research an educational session and add it to your itinerary • Request an appointment on-site with a particular exhibitor • Send follow-up emails to new vendors after the show • Start planning for ASRW|NACE|CARS 2011! *formerly NACECONNECT

N-16 | SCHEDULE OF EVENTS

TUESDAY, OCTOBER 12 (CONT.)

2:30 PM - 3:30 PM ASE02C AE Lagoon D ASE Mechanical Test Prep Course - FREE!

8:30 AM - 10:00 AM xt

TU06N NM

Lagoon D

Leading Change…

Presenter: Tony Molla

3:00 PM - 6:00 PM

Speaker: Amjad Farah

Lagoon B Vehicle Technology Influences on the Collision Repair Process TU07N NT

Co-Speakers: Jason Bartanen, Bob Keith xt

TU08NC NM CM

What Do Women Want?

Lagoon F

Speaker: Jody DeVere TU09N NT

Mechanical Damage Analysis

Lagoon J

Speaker: Ken Kempfer TU10NC W Breakers B 2010 Year of the Woman Panel Discussion

Moderators: Kristen Felder, Marcy Tieger Panelists: Geri Kottschade, Mary Mahoney, Mary Jo Prigge

Sponsored by:

Speaker: Richard Flint xo TU15N NM Breakers D Back to Basics – Sales and Marketing

Speaker: Hank Nunn TU16C CM Lagoon B Successful Service Center Owners Discuss Overcoming the Challenges of 2010

Moderator: Charlie Elder Panelists: Eddie Butler, John Francis, Vernie Menke, Betty Jo Young TU17C CT Breakers H Reprogram, Reconfigure & Remobilize – J2534 Module Flashing Sponsored by:

Speaker: Dave Hobbs

Breakers H Turning Problems into Opportunities TU11NC NM CM

xo TU14NC NM CM Breakers B Recruiting and Retaining Quality People

Speaker: Jeremiah Wilson

TU18C

Breakers J

Diagnostic Best Practices

Sponsored by:

Speaker: George Lesniak

Lagoon H Customer Relationship Management: Success Through Integrated Marketing

4:00 PM - 5:30 PM

Speaker: Frank Joel

Successful Networking Strategies

TU12C CM

TU13C

Gasoline Direct Injection

Lagoon L

Speaker: Richard Augustus

10:00 AM - 5:00 PM EXPO

Shoreline Exhibit Halls (Level 2)

1:00 PM - 2:00 PM Lagoon D ASE Collision Test Prep Course - FREE! ASE01N AE

Presenter: Teresa Bolton

Lagoon J

TU19NC W

Moderator: Victoria Jankowski, Panelists: Karen Fierst, Ruth Weniger, Liz Stein

Sponsored by:

xt TU20N NM Introduction to Lean Auto Body

Lagoon H

Speaker: Chris Ortiz xt TU21N NM Lagoon D Business Planning with Sound Market Analysis

Speaker: Amjad Farah TU22N NT Lagoon F Turn Off Those Malfunction Indicator Lamps

Speaker: Donny Seyfer xt TU23NC NM CM Breakers L Join the Social Media Conversation!

Speaker: Danny Sanchez

Sponsored by:

Lagoon L

TU24N NM

Auto Glass as a Profit Center Speaker: Joel Timmons TU25N NM

Making Lean Work

Breakers F Sponsored by:

Co-Speakers: John Sweigart, Steve Trapp

N-18 | SCHEDULE OF EVENTS

WEDNESDAY, OCTOBER 13

8:00 AM - 12:00 AM

7:30 AM - 10:30 AM

IC07 AE Breakers D Collision Repair for Toyota, Lexus & Scion Vehicles (TOY01)

xo WE01N NM The Visual Body Shop

Lagoon B

IC08 AE Breakers B Advanced Material Damage Analysis (DAM08)

Speaker: Chris Ortiz xo WE02N NM Outsell, Upsell and Close!

Breakers H

Speaker: Mike Anderson WE03C CM

Turn Phone Shoppers into Sales Speaker: Maylan Newton

Lagoon H

Breakers J

Speaker: Aaron Clements WE05C CT Lagoon D F.R.E.D. Takes the Bus – C.A.N. Bus Sponsored by: Diagnostics

Speaker: Dave Hobbs WE06C CT

Mode $06 Diagnostics

Lagoon F

Speaker: John Forro

Developing My Personal Brand Moderator: Stacy Bartnik Panelists: Petra Schroeder, Theresa Bolton, Jeanne Silver WE08N NM

Selling Your Business?

Sponsored by:

Lagoon J

Lagoon L

WE10N NT Surf B Electrical Troubleshooting After the Collision Repair

Speaker: Ken Kempfer WE11N NM

Surf B

NACE Town Hall

Is Certification the Best Aftermarket Parts Policy for Consumers and Repairers?

1:00 PM - 5:00 PM

Speaker: Amjad Farah

Auto Glass Replacement & Repair Opportunities for Your Shop

• ASA Marketplace • ASCCA Pavilion • Auto Glass Demos • Customer Service Pavilion • ETI Scan Tool Pavilion & Theater • Exhibitor Theaters • I-CAR Technology Showcase • New Product Showcase • OEM Pavilion & Theater

KEY EVENT

Breakers L

Speaker: Hank Nunn xt WE09N NM Key Account Management

Shoreline Exhibit Halls (Level 2)

NACE, CARS and Auto Glass Exhibits, Free On-Floor Education/Activities

11:30 AM - 1:00 PM

8:00 AM - 9:30 AM WE07NC W

9:00 AM - 3:00 PM EXPO

Sponsored by:

xo WE04C CM Reflecting on Your Image

IC09 AE Breakers F Recycled Parts for Collision Repair (RCY01)

Surf D

Co-Speakers: Jeff Olive, Bruce McDonald, Debra Levy

Breakers D Collision Repair for Honda and Acura Vehicles (HON01) – Premiere! IC10

IC11 AE Breakers B Inspecting Repairs for Quality Control (QUA01) IC12 AE Breakers F Recycled Parts for Collision Repair (RCY01)

N-20 | GENERAL INFORMATION

ASRW STORE

EXPOSITION HOURS

The ASRW Store is located in the Level 2 lobby of the Mandalay Bay Convention Center. Find all ASRW/NACE/CARS clothing and novelties here.

Monday, October 11 ........................... 10:00 a.m. – 5:00 p.m. Tuesday, October 12 ........................... 10:00 a.m. – 5:00 p.m. Wednesday, October 13 ....................... 9:00 a.m. – 3:00 p.m.

ATTENDEE COFFEE SERVICE

FIRST AID

For your convenience, coffee can be purchased in the Attendee Coffee Service area on Level 2 of the Mandalay Bay Convention Center.

First Aid is located in the Bayside Lobby, adjacent to the Business Center in the Mandalay Bay Convention Center.

HOUSING/TRAVEL DESK AUDIO RECORDING SALES Audio recording sales desk is located in the Level 2 Lobby.

The Housing/Travel Desk is located in the Level 2 lobby of the Mandalay Bay Convention Center.

BADGE HOLDER PICK UP/INFO STATION

INTERNATIONAL EXPORT INTEREST

sponsored by

The Badge Holder Pick Up/Info Station is sponsored by Ford and is located in the Level 2 Lobby. Hold onto your badge! Badge reprints are $25 with proper identification.

Companies with the global icon have designated themselves as international exporters of predominantly US manufactured goods and/or services. Visit their booths to see how they can help you expand your business.

BUSINESS CENTER

LOST & FOUND

Located in the lobby of the Mandalay Bay Convention Center. The Business Center offers the following services from 7:00 a.m. – 6:00 p.m. daily:

Lost & Found is located in the Show Office, Reef F – Level 2

■ ■ ■ ■ ■ ■

Coat/Luggage Check Sending / receiving of faxes @ 702-322-5777 Shipping / receiving of packages Personal computer stations Photocopies Internet access

OFFICIAL ASRW HOTELS Excalibur Hotel & Casino ................................... 702.597.7777 Luxor Hotel Las Vegas ....................................... 702.262.4000 Mandalay Bay Resort & Casino ......................... 702.632.7777 THEhotel @ Mandalay Bay .............................. 702.632.7777 MGM Grand Hotel & Casino ............................... 702.891.7777 New York-New York Hotel & Casino ................... 702.740.6969

The Business Center can be reached by phone at 702-322-5700.

PRESS COAT/LUGGAGE CHECK Coat/luggage check services are available for a fee in the business center, which is located in the lobby of the Mandalay Bay Convention Center. The Business Center can be reached by phone at 702-322-5700.

CONNECT Further information on CONNECT can be found at the Attendee Service Desk in the Level 2 lobby of the Mandalay Bay Convention Center.

EXPOCARD LEAD RETRIEVAL All NACE |CARS 2010 attendees have been issued an ExpoCard – a tool that attendees can use to share their contact information with exhibiting companies while shopping the Exposition. Exhibitors with the proper lead retrieval system will simply run the ExpoCard’s magnetic strip through a retrieval unit to capture name and address information.

The Media Center is sponsored by: The Media Center is located in Mandalay Bay Ballroom L on Level 2 of the Mandalay Bay Convention Center adjacent to the show floor and next to registration. Working members of the press can utilize the media center during these hours:

Saturday, October 9 ............................. 3:00 p.m. – 6:00 p.m. Sunday, October 10 .............................. 7:30 a.m. – 6:00 p.m. Monday, October 11 ........................... 10:00 a.m. – 5:00 p.m. Tuesday, October 12 ............................. 7:30 a.m. – 5:00 p.m. Wednesday, October 13 ....................... 7:30 a.m. – 3:30 p.m.

GENERAL INFORMATION | N-21

REGISTRATION INFORMATION/HOURS

COMPLIMENTARY SHUTTLE BUS SERVICE

Registration is located in Mandalay Bay Ballroom J of the Mandalay Bay Convention Center.

Complimentary shuttle service to/from most official ASRW hotel properties and the Mandalay Bay Convention Centers with frequencies of 20-30 minutes.

EXHIBITOR REGISTRATION HOURS Saturday, October 9 ............................. Sunday, October 10 .............................. Monday, October 11 ............................. Tuesday, October 12 ............................. Wednesday, October 13 .......................

1:00 p.m. – 5:00 p.m. 7:00 a.m. – 5:00 p.m. 7:30 a.m. – 5:00 p.m. 7:00 a.m. – 5:00 p.m. 7:00 a.m. – 3:00 p.m.

ATTENDEE REGISTRATION HOURS Sunday, October 10 .............................. Monday, October 11 ............................. Tuesday, October 12 ............................. Wednesday, October 13 .......................

7:00 a.m. – 5:00 p.m. 7:30 a.m. – 5:00 p.m. 7:00 a.m. – 5:00 p.m. 7:00 a.m. – 3:00 p.m.

RESTAURANT RESERVATIONS DESK The Restaurant Reservations Desk is located in the Level 2 lobby of the Mandalay Bay Convention Center.

RESTAURANTS & CONCESSIONS For your convenience, there are two concession stands with seating areas located inside the NACE Exposition (see floor plan for locations). Additionally, there is a Food Court in the Convention Center lobby and numerous restaurants located throughout the Mandalay Bay facility.

SHOW OFFICE The Show Office is located in the Show Office, Reef F – Level 2. The Show Office can be reached by phone at 702-322-5545.

RED – ROUTE 1.............................................Excalibur, Luxor Pick-up points: Excalibur (Rear Rotunda); Luxor (Reno Bus Area) Monday, October 11 ........................ 7:00 a.m. – 11:30 a.m. No mid-day service ............................. 3:00 p.m. – 7:30 p.m. Evening Service extended for ASRW Welcome Reception Tuesday, October 12 ........................ 7:00 a.m. – 11:30 a.m. No mid-day service ............................. 3:00 p.m. – 5:30 p.m. Wednesday, October 13 ................... 7:00 a.m. – 3:00 p.m. YELLOW – ROUTE 2 ..................... New York-New York, MGM Pick-up points: NY-NY (North Tour Entrance); MGM (Tour Lobby by Rainforest Café) Monday, October 11 ........................ 7:00 a.m. – 11:30 a.m. No mid-day service ............................. 3:00 p.m. – 7:30 p.m. Evening Service extended for ASRW Welcome Reception Tuesday, October 12 ....................... 7:00 a.m. – 11:30 a.m. No mid-day service ............................. 3:00 p.m. – 5:30 p.m. Wednesday, October 13 ................... 7:00 a.m. – 3:00 p.m.

TELEPHONE NUMBERS Freeman Exhibitor Services — Shoreline B........702-322-4103 Registration — Mandalay Bay Ballroom J ..........702-322-4104 Show Office — Reef F .......................................702-322-5545 Speaker Ready Room — Reef C ........................702-322-4102

COMPLIMENTARY TRAM SERVICE This tram runs between the Mandalay Bay, Luxor and Excalibur daily. TRAM STATION LOCATIONS: Mandalay Bay ..................... East (right) of The House of Blues Luxor ........................................ Luxor Pyramid Front Entrance Excalibur ................................................. Hotel Front Entrance

N-22 | KEY EVENTS

KEY EVENTS ASRW Industry Forum & Reception sponsored by: Sunday, October 10 | 5:00 p.m. – 8:00 p.m. Mandalay Bay Ballrooms C/D Tickets may be purchased on-site for $50.

The ASRW Industry Forum will feature two concurrent 45-minute sessions (one for the mechanical industry and one for the collision industry); a 30-minute networking break; two more concurrent sessions (one for each section of the industry); and will conclude with an hour-long networking mixer.

Session Descriptions: • Aftermarket Parts Quality: What’s in the Box (mechanical) • Parts Certification - Where We Are Today (collision) • Right to Repair: Service Info - Is It a Right or Responsibility (mechanical) • How to Work with People Not Like You (collision)

Opening General Session

sponsored by

Monday, October 11 | 8:30 a.m. – 10:00 a.m. Mandalay Bay Ballroom H Tickets for the General Session are included in Super Pass registrations or may be purchased on-site for $35.

The Changing Face of Your Business - Inside and Out Keynote Speaker: Marketing expert Kelly McDonald We all know that our society is becoming increasingly diverse and that doesn’t just mean racial and ethnic diversity. For the first time in American history, four generations are working side-by-side and this is creating friction in some workplaces as work styles and expectations clash. On top of that, your customer is more diverse today than ever before. No longer are the traditional ways of doing business going to meet the demands of today’s customer. The bar is set higher than ever and the customer is fully in charge: they have specific expectations about service, convenience and communication. And speaking of communication, the multilingual needs of our country are more apparent than ever and the businesses that meet those needs will have a significant competitive advantage in the marketplace. This presentation will focus on why diversity is a business opportunity – inside and out. Your customer is changing and so is your labor force. By better understanding your co-workers, your customers and the community in which you live and work, today and tomorrow, you can grow sales and profits and retain the best employees. Key points that will be covered: • Participants will learn key market segmentations and the values associated with each to better understand customers and coworkers. • Special attention will be focused upon key generational segments and the Hispanic consumer. Attendees will learn about the Four Levels of Acculturation and the importance of relating to different cultures.

• Common obstacles will be reviewed in order to avoid communication or service mistakes, both internally and externally. • Specific strategies for becoming a “culturally-ready” and “culturally-friendly” employer. Do’s and don’ts will be covered.

KEY EVENTS | N-23

ASRW Welcome Reception

sponsored by

Monday, October 11 | 5:45 a.m. – 7:00 p.m. Border Grill (Inside the Mandalay Bay Resort) Ticket included in Super Pass packages or individual tickets may be purchased for $60 each. The third annual Automotive Service and Repair Week (ASRW) official Welcome Reception will again feature complimentary hors d’oeuvres, beverages, and a lively atmosphere. Previously held near the show floor, this year’s reception will take place at Border Grill, located inside the Mandalay Bay Resort.

NACE Town Hall Wednesday, October 13 | 11:30 a.m. – 1:00 p.m. Surf B Individual tickets may be purchased on-site for $40 (includes box lunch).

Is Certification the Best Aftermarket Parts Policy for Consumers and Repairers? Panelists will include various industry segments and entities that have established, or plan to establish parts certification. This panel discussion will focus on key questions such as: • What does parts certification mean to consumers and repairers? • Has parts certification been effective to date? • What should determine whether a parts certification program works or not? • Would consumers and repairers benefit from a single parts certification program versus multiple programs?

• With multiple parts certification programs in place and more in the developmental stage, does this hurt or enhance the effectiveness of certification? Where does the proliferation of these programs stop? • Should state governments be involved in parts certification? Why or why not? What about the federal government?

2010 ASRW Industry Awards ■ ABRN Top Shop of the Year Winner to be announced during Monday’s General Session

■ ASA Legislative Award Rusty Savignac Paxton Garage, Inc., Paxton, MA

■ MotorAge Top Shop of the Year Winner to be announced during Monday’s General Session

■ Alpha Award Aaron Clements, AAM C & C Automotive, Augusta, GA

■ AVI Education Scholarship Dan Wozniak, AAM Dan’s Auto Truck & Repair, Arlington, TX

■ Phoenix Award Darrell Amberson, AAM Lehmen’s Garage, Bloomington, MN

■ AMI Annual Recognition Award Robert L. O’Connor R. L. O’Connor & Associates, Inc., Tacoma, WA

■ BodyShop Business Executive/Year Winner to be announced during Monday’s General Session

■ Russ Verona Memorial/IBIS Scholarship Winner to be announced at Monday’s ASRW Awards Luncheon

■ ASA Benefit Provider of the Year BizUnite Manchester, NH

■ BodyShop Business Magazine Scholarship Jina R Berg Lehman’s Garage, Minneapolis, MN

■ Emil Stanley Merit Award April Hernandez, AAM Hernandez Collision Center, Savannah, GA

■ ASA Chairman’s Award of Excellence Neva Hollins, AAM ASA Georgia Executive Director, Augusta, GA

■ Tom B. Babcox Memorial Scholarship Jeff McCloud Express Auto & RV Repair Care Center, Yuma, AZ

■ ASA Chairman’s Award of Excellence Joe Sanfillipo, III USA Collision Centers, Cincinnati, OH ■ ASA Chairman’s Club Award Kevin Leiby Leiby Automotive Service, LLC, Millerburg, MO

■ Richard Cossette/Gale Westerlund Memorial Scholarship Dan Rohler Nagy’s Wadsworth Collision Center, Wadsworth, OH

■ WIN NACE Award Soraya Gonzalez, Caldwell, ID ■ Zurich “High Octane” Scholarship Jerry Holcom, AAM S & S Service Center, Inc., Kansas City, MO

ON-FLOOR EDUCATION | N-25

FREE!

The I-CAR Technology Showcase features FREE clinics on the ASRW l NACE l CARS show floor! Each 45-minute clinic will focus on new technology and repair methods and is taught by an I-CAR instructor. These clinics are complimentary to all registered ASRW l NACE l CARS attendees!

Monday, October 11

Tuesday, October 12

11:00 a.m. – 11:45 a.m. Hybrid Vehicles Update

11:00 a.m. – 11:45 a.m. Aluminum Technology Update

1:00 p.m. – 1:45 p.m. The Latest in Advanced High-Strength Steels

1:00 p.m. – 1:45 p.m. Collision Repair Introduction for the Ford Fiesta and Focus, and Chevrolet Volt

3:00 p.m. – 3:45 p.m. OEM Collision Repair Information – What Am I Looking For, Who Has It, and How Do I Access It?

OEM Theater

Wednesday, October 13 11:00 a.m. – 11:45 a.m. Aluminum Technology Update ENCORE PRESENTATION 1:00 p.m. – 1:45 p.m. The Latest in Advanced High-Strength Steels ENCORE PRESENTATION

3:00 p.m. – 3:45 p.m. Advanced Vehicle Safety Systems 2010 - Collision Repair Issues and Considerations

FREE!

The OEM Theater will feature presentations and interactive demonstrations by the OEM Pavilion participants. It is located adjacent to the OEM pavilion.

Monday, October 11

Tuesday, October 12

11:00 a.m. – 11:45 a.m. Benefit With American Honda’s Collision Select Program

10:00 a.m. – 10:45 a.m. The 2011 Ford Fiesta & Other Damageability Topics

Wednesday, October 13

Honda

Ford Motor Company

1:00 p.m. – 1:45 p.m. Identification and Repair of High Strength Steels on General Motors Vehicles

11:00 a.m. – 11:45 a.m. Benefit With American Honda’s Collision Select Program

General Motors

2:00 p.m. – 2:45 p.m. Get More Genuine OE Parts, For Less

OECONNECTION

3:00 p.m. – 4:00 p.m. The 2011 Ford Fiesta & Other Damageability Topics

Ford Motor Company

Honda

N-26 | ON-FLOOR EDUCATION

FREE!

ETI Scan Tool Theater

Join the ETI scan tool companies in the ETI Theater for these informative presentations and demonstrations, featuring the latest in scan tool technology:

Monday, October 11

Tuesday, October 12

11:00 a.m. – 11:30 a.m. KTS 340 Fast, Accurate and Easy to Use Speaker: Duane “Doc” Watson, Bosch

1:00 p.m. – 1:30 p.m. Diagnostic Tool’s Role In the Shop Speaker: Steve Zack, SPX

1:45 p.m. – 2:15 p.m. J2534 Programming for BMW

Wednesday, October 13

11:00 a.m. – 11:30 a.m. Diagnostic Tool’s Role In the Shop

10:15 a.m. – 10:45 a.m. Diagnostic Tool’s Role In the Shop

Speaker: Steve Zack, SPX

1:00 p.m. – 1:30 p.m. Benefits of Servicing TMPS

11:00 a.m. – 11:30 a.m. Benefits of Scan Tools in Your Business

Speaker: Eri Muca, ATEQ

Speaker: Scott Gommper, Innova

1:45 p.m. – 2:15 p.m. J2534 Programming for BMW

11:45 a.m. – 12:15 p.m. Benefits of Servicing TMPS

Speaker: Peter David, ProgRama

Speaker: Eri Muca, ATEQ

Speaker: Peter David, ProgRama

2:30 p.m. – 3:00 p.m. 2:30 p.m. – 3:00 p.m. VCI Trio OE-level Mastertech Wireless Benefits of Scan Tools in Your Business Scan Tool

1:00 p.m. – 1:30 p.m. KTS 340 Fast, Accurate and Easy to Use

Speaker: Scott Gommper, Innova

Speaker: Duane “Doc” Watson, Bosch

3:15 p.m. – 3:45 p.m. Benefits of Servicing TMPS

3:15 p.m. – 3:45 p.m. 1:45 p.m. – 2:15 p.m. Benefits of Scan Tools in Your Business J2534 Programming for BMW

Speaker: Eri Muca, ATEQ

Speaker: Scott Gommper, Innova

Speaker: Peter David, ProgRama

FREE!

ASRW Theater

The ASRW Theater will feature panel discussions on Scan Tools & Fuel Pumps and twice daily presentations by the National Highway Transportation Safety Administration (NHTSA)

Monday, October 11

Tuesday, October 12

Wednesday, October 13

11:30 a.m. – 12:00 p.m. NHTSA

11:00 a.m. – 12:00 p.m. Fuel Pump Manufacturing Council

9:45 a.m. – 10:15 a.m. NHTSA

1:30 p.m. – 2:30 p.m. Scan Tool Panel

12:15 p.m. – 12:45 p.m. NHTSA

1:00 p.m. – 1:30 p.m. NHTSA

4:00 p.m. – 4:30 p.m. NHTSA

The Automotive Service Councils of California (ASCCA) will be co-locating with ASRW 2010. ASCCA Schedule of Events

Saturday, October 9 8:00 a.m. – 9:30 a.m. Breakfast (on your own) 9:30 a.m. – 11:30 a.m. Chapter Rep Meetings & Elections 11:30 a.m. – 1:30 p.m. Luncheon: Member Business Meeting, State of Association (working lunch) Speakers: Stuart Terry & Jack Molodanof Take part in governace of your association. Hear an overview of the association’s 2010/2011 initiatives and its many successes over the past year during the State of the Association address.

1:45 p.m. – 5:00 p.m. ASCCA Board of Directors Meeting (closed meeting from 1:45 pm 2:15 pm)

6:30 p.m. – 7:15 p.m. Hosted Cocktail Reception (hosted bar) 7:15 p.m. – 10:00 p.m. Presidents’ Banquet and Awards Ceremony • Installation of Board of Directors • Honor our new President & Board of Directors for 2011 • Entertainment

ON-FLOOR EDUCATION | N-27

FREE! Visit the auto glass industry’s most knowledgeable experts, represented by leading companies exhibiting their products and services, all gathered in one area of the expo floor. See demonstrations of the latest techniques for the repair and replacement of windshields and other auto glass. And watch as the best and brightest auto glass technicians from across North America compete live on the expo floor. The champion is named based on the highest scores for skills, proper technique and safety.

PILKINGTON CLASSIC AUTO GLASS TECHNICIAN OLYMPIAN RETROSPECTIVE Come see the best of the best in this series of live installations demonstrated by previous Gold Medalists in the Auto Glass Technician Olympics. Please come see this retrospective in celebration of five years of Olympic champions.

WHAT ARE THE WINDSHIELD REPAIR OLYMPICS (WRO)?

The Walt Gorman Memorial Windshield Repair Olympics (WRO) was created to provide a venue for repair technicians to showcase and learn the finest repair techniques from one another. The fifth annual WRO co-sponsored by the National Windshield Repair Association (NWRA) and AGRR magazine, will be held as part of ASRW 2010.

Industry Crossover! One of the benefits of attending the industry’s event is the amount of products, services, and vendors available throughout the show floor for both collision and repair professionals. The following exhibitors have indicated they have products and services of interest to both sides of the industry: 3M......................................................................N1227

TO THE VICTOR

The first-place winner will receive $1,000, a gold medal and trophy as well as bragging rights as the “World’s Best Repair Technician.” Second place will receive $500 as well as a silver medal and third will receive $250 and a bronze medal.

Automotive Service Leaders...............................N2259 BCNW - Benefit Consultants Northwest.............N2255 Chrysler Group ...................................................N1563 Crest Industries, Inc.............................................N744

Fifth Annual Walt Gorman Memorial Windshield Repair Olympics Co-sponsored by the National Windshield Repair Association (NWRA) and AGRR Magazine MONDAY, OCTOBER 11 Registration Open ........................................7:30 a.m. – 5:00 p.m. Mandatory Contestant Meeting ..................10:00 a.m. – 11:00 a.m. Windshield Repair Olympics ........................1:00 p.m. – 5:00 p.m.

TUESDAY, OCTOBER 12 Registration Open ........................................7:00 a.m. – 5:00 p.m. Windshield Repair Olympics ......................10:00 a.m. – 12:00 p.m. Awards Announced ....................................12:00 p.m. – 12:30 p.m. Proper Windshield Replacement by 2005 Gold Medalist Jeff Olive................12:30 p.m. – 2:00 p.m. Proper Windshield Replacement by 2009 Gold Medalist Jamie Browning .......3:00 p.m. – 4:30 p.m.

WEDNESDAY, OCTOBER 13 Proper Windshield Replacement by Travis Crebs ..........................................10:00 a.m. – 11:30 a.m. Removal and Reinstall by 2005 Gold Medalist Jeff Olive................12:30 p.m. – 2:00 p.m. NOTE: All times are approximate and may change

EZ Aim................................................................N2333 Ford Customer Service Division .........................N1452 General Motors...................................................N1252 Hunter Engineering Co........................................N1827 Induction Innovations, Inc. ...................................N852 Island Clean Air Inc............................................N1029 Management Success ........................................N2068 Massaging Insoles by Healthy Feet, Inc. ............N1041 Mattei Compressors, Inc. ...................................N1641 National Processing Company............................C1576 OEConnection LLC..............................................N1259 Omnique ............................................................C1476 Panasonic Solutions ...........................................N1424 Performance Radiator Pacific, LLC .....................N1873 PRO-CUT International.......................................C1474 RealParts.com ......................................................N766 SCA Appraisal Company ....................................N2172 SPX Service Solutions ........................................C1072 Toyota Motor Sales U.S.A., Inc. ..........................N1553

ON-FLOOR EDUCATION | N-29

Pavilions ASA Marketplace. The ASA Marketplace, recently launched online by ASA, houses convenient, money-saving offers for repair businesses, and provides one-stop shopping for ASAâ&#x20AC;&#x2122;s entire benefits portfolio for members. These newly expanded offers allow ASA members to take advantage of pre-negotiated services with selected vendors for increased savings.The following ASA Marketplace participants will be exhibiting at ASRW l NACE l CARS: ADP ..................................................... N2057 ALLDATA, LLC ...................................... N2043 Audatex, a Solera Company ................. N1245 Auto Inc. .............................................. N2152 Automotive Management Institute........ N2152 Automotive Service Assocaiation ......... N2152 Automotive Service Leaders ................. N2259 AutoNetTV.com..................................... C1679 Autowatch ........................................... N1741 AutoZone ............................................. C1473

Avis Budget Car Rental ........................ N1934 Benefit Consultants Northwest............. N2255 CarCareONE by GE Money .................... N2063 CCC Information Services, Inc.............. N1853 Cintas Corporation ............................... N2055 ContactPoint ........................................ C1673 CustomerLink Systems, Inc.................. C1482 Grainger Industrial Supply.................... N2059 The Hertz Corporation .......................... N1147 Identifix ............................................... C1279

Meadowbrook Insurance Group ............ N2253 Mitchell International ........................... N1523 Mitchell1 ............................................. C1373 National Processing company .............. C1576 RepairPal, Inc. ..................................... C1383 Reynolds & Reynolds............................ C1472 Unicure Spray Booth ............................ N1848 UniFirst Corporation ............................. N2263 Zurich .................................................. N2053

Auto Glass Pavilion. Visit these exhibitors in the Auto Glass Pavilion: AGRR Magazine ..................................... G727 AutoglasSoulitions ................................. G622 Delta Kits, Inc. ....................................... G629 Duncan Systems Inc. ............................. G725

Equalizer ............................................... G527 Extractor/Crystal Glass Canada ............. G729 GLASS DOCTOR ..................................... G726

GlasWeld Systems, Inc........................... G728 Monument Tools Inc. .............................. G627 Pilkington & OETech ............................... G519

ASCCA Pavilion. Visit these exhibitors in the ASCCA Pavilion: Automotive Svc Coucils of CA .............. C1772

Heartland Payment Systems ................ C1773

Customer Service Marketplace. The all new Customer Service Marketplace is a special area on the CARS show floor, dedicated to vendors with customer-driven products. Visit each of these participating exhibitors and take advantage of great on-site show specials: AutoNetTv ............................................ C1679 Autoshop Solutions, Inc ....................... C1572 Education Seminars Institute ............... C1578

ContactPoint ........................................ C1673 Demandforce ....................................... C1579 Mudlick Mail ........................................ C1675

National Processing Company.............. C1576 ProfitBoost........................................... C1574

ETI Scan Tool Pavilion. ETI is one of the most respected trade associations in the automotive aftermarket, giving fair and equitable representation to all segments of the equipment and tool industry. The Institute is an association of automotive tool and equipment manufacturers and technical information providers and training organizations. Participating exhibitors in the ETI Pavilion include: ATEQ Corporation ................................. C1083 Autoland Scientech USA....................... C1074 Bosch Diagnostics / Robert Bosch llc ... C1078

ETI ....................................................... C1079 Innova Electronics Corp ....................... C1073

ProgRama ............................................ C1077 SPX Service Solution ............................ C1072

OEM Pavilion. This year, attendees will be able to visit with many of the top automobile manufacturers in the OEM Pavilion. The manufacturers want to show their support of the collision and mechanical repair and service industry, and will exhibit in a pavilion setting. Attendees will be able to hear about new products and technologies being planned by the OEMs, and discuss accessibility of parts and repair information with qualified company representatives. Participants include: American Honda Motor Company ......... N1467 Chrysler Group ..................................... N1563 Ford Customer Service Division ........... N1452

General Motors .................................... N1252 Infomedia ............................................ N1669

OEConnection ...................................... N1259 Toyota .................................................. N1553

ON-FLOOR EDUCATION | N-33

Check-out all these new products just hitting the marketplace, then go by the exhibitors’ booths to learn more! The New Product Showcase 2010 – Located in the Level 2 Lobby

3M Booth # N1227 www.3M.com

Automotive Service Association Booth # N2152 www.asashop.org

Goliath Carts, LLC Booth # N963 www.gliathcarts.com

Mitchell International Inc. Booth # N1523 www.mitchell.com

IES Booth # N2239 www.internationalepoxies.com

Motor Guard Corp. Booth # N1646 www.motorguard.com

GlasWeld Booth # G728 www.glasweld.com

Tsunami Compressed Air Solutions Booth # N1973 www.gosuburban.com

N-34 | ADD-ON EDUCATION

Add-On Education In conjunction with the ASRW 2010 Educational Program, we are pleased to present the following add-on educational courses provided by I-CAR, ASE and PCI. These courses begin on Saturday, Oct. 9th and run through the duration of the show. Registration is available on-site for each of these sessions at the rates listed below.

Collision Repair Training for Today’s Professional - $95/person Inter-industry professionals recognize the I-CAR name and can easily identify what it stands for – up-to-date technical training that is essential to completing safe and quality repairs. The I-CAR® Professional Development Program™ offers role-based training that is structured upon specific knowledge levels. The partnership between I-CAR and NACE has been beneficial to many industry professionals over the years, supporting the advancement of their I-CAR Platinum Individual® status, as well as their businesses to become Gold Class Professionals.

SATURDAY, OCTOBER 9 8:00 AM - 12:00 PM

1:00 PM - 5:00 PM

ICS01 Lagoon D Recycled Parts for Collision Repair (RCY01)

ICS07 Lagoon D Vehicle Technology and Trends 2010 (NEW10)

ICS02 Lagoon B ICS08 Lagoon B Inspecting Repairs for Quality Control (QUA01) Inspecting Repairs for Quality Control (QUA01) ICS03 Lagoon F Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)

Waterborne Products, Systems and Application (REF07)

ICS04 Lagoon H Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01)

ICS10 Lagoon H Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01)

ICS05 Lagoon J Hazardous Materials, Personal Safety, and Refinish Safety (WKR01)

ICS11 Lagoon J Hazardous Materials, Personal Safety, and Refinish Safety (WKR01)

ICS06

Movable Glass (GLA01)

Lagoon L

ICS09

ICS12

Stationary Glass (GLA02)

Looking ahead to 2011 Sunday, October 10 | 10:30 a.m. – 12:00 p.m. Robert Passmore, PCI PC01

Lagoon F

Lagoon L

$50/person Room: Surf D

Insurance and Collision Repair: Issues 2011

A look at the legislative and regulatory issues of concern to both the insurance and auto repair industries. This interactive presentation will include a look at issues that arose in the 2010 legislative sessions such as consumer repair options, estimating practices, aftermarket parts, shop licensing proposals as well as a look ahead to 2011.

ADD-ON EDUCATION | N-35

PLUS Don’t forget to check-out the I-CAR PLUS... Te ech Technical Showcase with daily clinics sc che scheduled throughout the three-day Expo. Eaach 45-minute clinic will focus on new technology Each and methods and taught by an I-CAR instructor. These clinics are and repair repair m ethods an nd iss tau complimentary ASRW l NACE l CARS attendees! li t to t allll registered it

See page N-25 for details!

SUNDAY, OCTOBER 10

WEDNESDAY, OCTOBER 13

8:00 AM - 12:00 PM

8:00 AM - 12:00 AM

IC01 Breakers D Collision Repair for Toyota, Lexus & Scion Vehicles (TOY01)

IC07 Breakers D Collision Repair for Toyota, Lexus & Scion Vehicles (TOY01)

IC02 Breakers B Advanced Material Damage Analysis (DAM08)

IC08 Breakers B Advanced Material Damage Analysis (DAM08)

IC03 Breakers F Collision Repair for Honda and Acura Vehicles (HON01) – Premiere!

IC09 Breakers F Recycled Parts for Collision Repair (RCY01)

1:00 PM - 5:00 PM Breakers B Recylced Parts for Collision Repair (RCY01) IC04

1:00 PM - 5:00 PM IC10 Breakers D Collision Repair for Honda and Acura Vehicles (HON01) – Premiere!

Breakers B Breakers D IC11 Inspecting Repairs for Quality Control (QUA01) Inspecting Repairs for Quality Control (QUA01) IC05

IC06 Breakers F Collision Repair for Honda and Acura Vehicles (HON01) – Premiere!

IC12 Breakers F Recycled Parts for Collision Repair (RCY01)

FREE!

ASE Collision Test Prep Tuesday, October 12 | 1:00 p.m. to 2:00 p.m.

Room: Lagoon D

presented by Teresa Bolton, Director – Collision Repair Technical Programs, ASE

Let NACE and ASE help you brush up on your skills so that you ace that test!! Good Luck!

N-36 | SPEAKER SPOTLIGHT

SPEAKER SPOTLIGHT Daryl Allegree, moderator

Stacy Bartnik, moderator

Zurich

CARSTAR

SU24N NM

WE07NC W

Improving Bottom Line Results Through Safety and Loss Prevention Sunday, October 10, 3:30 pm - 5:00 pm Lagoon D panelists: • Gene Hamilton, Sports & Imports • William Parkins, Metro Auto Rebuild • Jim West, Collision Car of Kings

Developing My Personal Brand Wednesday, October 13, 8:00 am - 9:30 am Breakers L panelists: • Petra Schroeder, DuPont Performance Coatings • Jeanne Silver, Mundelein CARSTAR • Teresa Bolton, ASE

Bernie Blickenstaff, speaker Bob Anderson, moderator

Pro Finishes PLUS

CAPA Chairman

xt SU02N NM Measuring & Improving Performance

MO10N NM

Aftermarket Parts Distribution: The Challenge of Getting a Quality Part Monday, October 11, 4:00 pm - 5:30 pm Lagoon J panelists: • Chris Northup, GD&C • Clark Plucinski, True2Form • Ed Salamy, K.S.I. Trading Company • Mike Schoonover, Schoonover Body Works • Mike West, Southtowne Auto Rebuild

Mike Anderson, speaker CollisionAdvice.com

Sunday, October 10, 8:30 am - 10:00 am Lagoon B xo SU16N NM Advanced Production Management Sunday, October 10, 1:30 pm - 4:30 pm Breakers H xo MO01N NM Paint Department Productivity Monday, October 11, 3:00 pm - 6:00 pm Breakers D

xt SU10N NM Understanding Continuous Improvement

Teresa Bolton, presenter

Sunday, October 10, 10:30 am - 12:00 pm Lagoon B

ASE Collision Test Prep Course

TU03N NM

The Mechanics of Estimating Tuesday, October 12, 7:30 am - 10:30 am Breakers L WE02N NM

Outsell, Upsell and Close! Wednesday, October 13, 7:30 am - 10:30 am Breakers H

ASE ASE01N AE

Tuesday, October 12, 1:00 pm - 2:00 pm Lagoon D

Michael Camber, co-speaker Kaeser Compressors SU14N NT

Compressed Air Requirements for Waterborne Paints Sunday, October 10, 1:30 pm - 3:30 pm Surf B

Richard Augustus, speaker BG Products TU13C

Gasoline Direct Injection Tuesday, October 12, 8:30 am - 10:00 am Lagoon L

Jason Bartanen, co-speaker I-CAR

Denise Caspersen, co-speaker Automotive Service Association xt MO07N W

Walk the Walk, Talk the Talk: Best Kept Secrets for Success in the Collision Industry Monday, October 11, 4:00 pm - 5:30 pm Breakers H

TU07N NT

Vehicle Technology Influences on the Collision Repair Process Tuesday, October 12, 8:30 am - 10:00 am Lagoon B

Chris Chesney, speaker CARQUEST Technical Institute MO06C CT

Electronic Transmission Control Diagnosis Monday, October 11, 3:00 pm - 6:00 pm Lagoon D

SPEAKER SPOTLIGHT | N-37

Aaron Clements, speaker

Amjad Farah, speaker

C&C Automotive

BASF

WE04C CM

TU06N NM

Reflecting on Your Image

Leading Change…

Wednesday, October 13, 7:30 am - 10:30 am Breakers J

Tuesday, October 12, 8:30 am - 10:00 am Lagoon D

Shawn Collins, speaker

xt TU21N NM Business Planning with Sound Market Analysis

AAA Auto Salvage xt SU26N NM Standard Operating Procedures for Quality Control Sunday, October 10, 3:30 pm - 5:00 pm Surf D

Tuesday, October 12, 4:00 pm - 5:30 pm Lagoon D WE09N NM

Key Account Management Wednesday, October 13, 8:00 am - 9:30 am Lagoon L

Bob Cooper, speaker Elite Worldwide, Inc. xo SU17NC NM CM The Best Pay Programs on Earth; Employee Compensation and Incentive Programs Sunday, October 10, 1:30 pm - 4:30 pm Breakers L xo TU01NC NM CM Stop Dreaming and Start Achieving - Discover the Leader in You Tuesday, October 12, 7:30 am - 10:30 am Surf B

Kristen Felder, co-moderator TU10NC W

2010 Year of the Woman Panel Discussion Tuesday, October 12, 8:30 am - 10:00 am Breakers B panelists: • Geralynn Kottschade, Jerry’s Body Shop, Inc. • Mary Mahoney, Enterprise Rent-a-Car • Mary Jo Prigge, CCC Information Systems

Richard Flint, speaker Richard Flint International

Jody DeVere, speaker AskPatty.com SU12NC NM CM

What Do Women Want? Sunday, October 10, 1:30 pm - 3:00 pm Lagoon D TU08NC NM CM

What Do Women Want?

xo MO02NC NM CM When You Care They Know – Creating the Ultimate Customer Experience Monday, October 11, 3:00 pm - 6:00 pm Lagoon B xo TU14NC NM CM Recruiting and Retaining Quality People

Tuesday, October 12, 8:30 am - 10:00 am Lagoon F

Tuesday, October 12, 3:00 pm - 6:00 pm Breakers B

Charlie Elder, moderator

John Forro, speaker

Ray Gordon Brake Service TU16C CM

Successful Service Center Owners Discuss Overcoming the Challenges of 2010 Tuesday, October 12, 3:00 pm - 6:00 pm Lagoon B panelists: • Eddie Butler, Butler Automotive • John Francis, Francis Automotive Services • Vernie Menke, Menke’s Auto Repair • Betty JoYoung, Young’s Auto Center

A.S.T. Training MO05C CT

Green Bullets – Hybrid Vehicle Service (Part 1) Monday, October 11, 3:00 pm - 6:00 pm Breakers F TU05C CT

Green Bullets – Hybrid Vehicle Service (Part 2) Tuesday, October 12, 7:30 am - 10:30 am Breakers F WE06C CT

Mode $06 Diagnostics Wednesday, October 13, 7:30 am - 10:30 am Lagoon F

N-38 | SPEAKER SPOTLIGHT

Dave Hobbs, speaker

Ken Kempfer, speaker

Delphi

Fox Valley Technical College

TU17C

TU09N NT

Reprogram, Reconfigure & Remobilize – J2534 Module Flashing Tuesday, October 12, 3:00 pm - 6:00 pm Breakers H WE05C CT

F.R.E.D. Takes the Bus – C.A.N. Bus Diagnostics Wednesday, October 13, 7:30 am - 10:30 am Lagoon D

Chris Humphrey, speaker Panasonic SU27N NM

Deploy Mobile Computing Devices to Enhance Collision Repair Efficiency Sunday, October 10, 3:30 pm - 5:00 pm Lagoon B

Mechanical Damage Analysis Tuesday, October 12, 8:30 am - 10:00 am Lagoon J WE10N NT

Electrical Troubleshooting After the Collision Repair Wednesday, October 13, 8:00 am - 9:30 am Surf B

Angie Kilbourne, moderator/speaker Automotive Service Association xo SU05N NM

Advanced Internet Marketing Techniques for Body Shops Sunday, October 10, 8:30 am - 11:30 am Breakers J panelists: • Brenda Addison, Addison Auto Repair & Body Shop • Camille Eber, Fix Auto Portland East • April Hernandez, Hernandez Collision Center • Maria Rinehart Hostetler, Nagy’s Collision Specialists

Victoria Jankowski, moderator State Farm Insurance

Margaret Klinsport, moderator

TU19NC W

Successful Networking Strategies Tuesday, October 12, 4:00 pm - 5:30 pm Lagoon J panelists: • Karen Fierst, KerenOr Consultants • Ruth Weniger, Airbag Solutions LLC • Liz Stein, Fix Auto USA

Frank Joel, speaker

Allstate Insurance SU25NC W

Strategic Benefits of Female Business Ownership Sunday, October 10, 3:30 pm - 5:00 pm Surf B panelists: • Helen Ford, AAA Michigan • Kelly McCarty, Carty’s Collision Center • Kathy Mello, TGIF Body Shop

Page One Publishing xt MO11C CM Customer Relationship Management: Success Through Integrated Marketing Monday, October 11, 4:00 pm - 5:30 pm Breakers L TU12C CM

Customer Relationship Management: Success Through Integrated Marketing Tuesday, October 12, 8:30 am - 10:00 am Lagoon H

Bob Keith, co-speaker CARSTAR TU07N NT

Vehicle Technology Influences on the Collision Repair Process Tuesday, October 12, 8:30 am - 10:00 am Lagoon B

George Lesniak, speaker CARQUEST Technical Institute SU22C CT

Domestic Vehicle Security Systems Operation Sunday, October 10, 1:30 pm - 4:30 pm Lagoon L TU18C

Diagnostic Best Practices Tuesday, October 12, 3:00 pm - 6:00 pm Breakers J

Debra Levy, co-speaker AGRR Magazine/glassbytes.com WE11N NM

Auto Glass Replacement & Repair Opportunities for Your Shop Wednesday, October 13, 8:00 am - 9:30 am Surf D

SPEAKER SPOTLIGHT | N-39

Keith Manich, co-speaker

Maylan Newton, speaker

Sterling Auto Body Centers xt SU11N NM

Educational Seminars Institute xo SU06C CM

Proof Positive – Photo and Video Technology

Profit Structuring & Business Analysis

Sunday, October 10, 10:30 am - 12:00 pm Lagoon D

Sunday, October 10, 8:30 am - 11:30 am Breakers L

Bruce McDonald, co-speaker

xo WE03C CM Turn Phone Shoppers into Sales

Delta Kits WE11N NM

Auto Glass Replacement & Repair Opportunities for Your Shop Wednesday, October 13, 8:00 am - 9:30 am Surf D

Kelly McDonald, keynote speaker

Opening General Session The Changing Face of Your Business – Inside and Out

Monday, October 11, 8:30 am - 10:00 am Mandalay Bay Ballroom H

Mike McDonald, co-speaker Sterling Auto Body Centers xt MO09N NM

Negotiating With Insurers in DRP or Non-DRP Environments Monday, October 11, 4:00 pm - 5:30 pm Lagoon H

Wednesday, October 13, 7:30 am - 10:30 am Lagoon H

Hank Nunn, speaker HW Nunn & Associates xt SU23N NM Negotiation Skills: Key to Improved Profitability Sunday, October 10, 3:30 pm - 5:00 pm Lagoon H xo TU15N NM Back to Basics – Sales and Marketing Tuesday, October 12, 3:00 pm - 6:00 pm Breakers D xt WE08N NM Selling Your Business? Wednesday, October 13, 8:00 am - 9:30 am Lagoon J

Jeff Olive, co-speaker Glasspros WE11N NM

Tony Molla, speaker ASE xt SU09NC NM CM It’s OK to Brag – Marketing Through Public Relations Sunday, October 10, 10:30 am - 12:00 pm Lagoon H ASE02C AE presenter

ASE Mechanical Test Prep Course Tuesday, October 12, 2:30 pm - 3:30 pm Lagoon D

Auto Glass Replacement & Repair Opportunities for Your Shop Wednesday, October 13, 8:00 am - 9:30 am Surf D

Allen Oppenheimer, speaker A.M. Oppenheimer, Inc. xo SU18NC NM CM Business Valuation and Exit Planning Process Sunday, October 10, 1:30 pm - 4:30 pm Breakers J

Tim Morgan, speaker Celette North America

Chris Ortiz, speaker

SU03N NT

Reducing Structural Repair Bottlenecks Sunday, October 10, 8:30 am - 10:00 am Lagoon D

xt TU20N NM Introduction to Lean Auto Body Tuesday, October 12, 4:00 pm - 5:30 pm Lagoon H xo WE01N NM The Visual Body Shop

Joe Murli, speaker Murli & Associates TU02N NM

Kaizen Assembly

Human Side of Lean Management Tuesday, October 12, 7:30 am - 10:30 am Breakers D

Wednesday, October 13, 7:30 am - 10:30 am Lagoon B

N-40 | SPEAKER SPOTLIGHT

Larry Oxenham, speaker

Danny Sanchez, speaker

American Society for Asset Protection xo MO03NC NM CM

Autoshop Solutions

Advanced Lawsuit Protection, Tax Reduction and Estate Planning Strategies Monday, October 11, 3:00 pm - 6:00 pm Breakers B

Robert Passmore, speaker PC01

Sunday, October 10, 1:30 pm - 4:30 pm Lagoon F xt TU23NC NM CM Join the Social Media Conversation! Tuesday, October 12, 4:00 pm - 5:30 pm Breakers L

Insurance and Collision Repair: Issues 2011 Sunday, October 10, 10:30 am - 12:00 pm Surf D

Tony Passwater, speaker A.E.I.I. xo

SU04N NM

Controlling Costs on Paint, Material & Overhead Sunday, October 10, 8:30 am - 11:30 am Breakers H MO08N NM

xo SU19C CM Plug Into the Internet for Car Count!

moderator

Taking the Mystery Out of the Waterborne Changeover Monday, October 11, 4:00 pm - 5:30 pm Lagoon F panelists: • Colette Bruce, Team Safety • Johan Huwaert, Garmat USA • Steve Treutel, SATA • Burt Palmer, DuPont Performance Coatings • Bruce Williams, DuPont Performance Coatings

Chad Seelye, co-speaker Sterling Auto Body Centers xt SU11N NM

Proof Positive – Photo and Video Technology Sunday, October 10, 10:30 am - 12:00 pm Lagoon D

Donny Seyfer, speaker Seyfer Automotive xo

SU20C CM

Realize the Profits of Service Information Utilization Sunday, October 10, 8:30 am - 11:30 am Lagoon F TU22N NT

Turn Off Those Malfunction Indicator Lamps Tuesday, October 12, 4:00 pm - 5:30 pm Lagoon F

John Sweigart, co-speaker The Body Shop@

Dan Risley, co-speaker Allstate Insurance xt MO09N NM Negotiating With Insurers in DRP or Non-DRP Environments Monday, October 11, 4:00 pm - 5:30 pm Lagoon H

Andrew J. Rodenhouse, speaker Attorney at Law SU01N NM

Understanding a Body Shop Owner’s Exposure to Potential Lawsuits

xt MO12N NM Getting Ready for the Lean Transition Monday, October 11, 4:00 pm - 5:30 pm Lagoon L xt

TU25N NM

Making Lean Work Tuesday, October 12, 4:00 pm - 5:30 pm Breakers F

David Talavera, speaker ACDelco SU08C CT

Hydrogen Fuel Cell Technology

Sunday, October 10, 8:30 am - 10:00 am Lagoon H

Sunday, October 10, 8:30 am - 11:30 am Lagoon L

xt SU13N NM The New EPA Paint Regulation as Explained by Attorney and Former Body Shop Owner

Body Control System Diagnostics

Sunday, October 10, 1:30 pm - 3:00 pm Lagoon B

MO04NC NT

Monday, October 11, 3:00 pm - 6:00 pm Breakers J TU04NC NT

Emerging A/C Technology and Service Tuesday, October 12, 7:30 am - 10:30 am Breakers J

N-42 | SPEAKER SPOTLIGHT

John Thornton, speaker

Gigi Walker, co-speaker

Worldpac

Walker Autobody

Toyota and Honda Factory Scan Tool Diagnostics & Testing – Part 1 (continued in the afternoon)

xt MO07N W Walk the Walk, Talk the Talk: Best Kept Secrets for Success in the Collision Industry

Sunday, October 10, 8:30 am - 11:30 am Lagoon J

Monday, October 11, 4:00 pm - 5:30 pm Breakers H

SU07C CT

SU21C CT

Toyota and Honda Factory Scan Tool Diagnostics & Testing – Part 2 (continued from the morning) Sunday, October 10, 1:30 pm - 4:30 pm Lagoon J

Marcy Tieger, co-moderator

Rob Williams, co-speaker Kaeser Compressors SU14N NT

Compressed Air Requirements for Waterborne Paints Sunday, October 10, 1:30 pm - 3:00 pm Surf B

Symphony Advisors

Jeremiah Wilson, speaker

TU10NC W

2010 Year of the Woman Panel Discussion

ContactPoint xt SU15NC NM CM Sell the Sizzle – What Makes Your Company Stand Out?

Tuesday, October 12, 8:30 am - 10:00 am Breakers B panelists: • Geralynn Kottschade, Jerry’s Body Shop, Inc. • Mary Mahoney, Enterprise Rent-a-Car • Mary Jo Prigge, CCC Information Systems

Sunday, October 10, 1:30 pm - 3:00 pm Lagoon H

Joel Timmons, speaker

Tuesday, October 12, 8:30 am - 10:00 am Breakers H

Profitable Glass Solutions TU24N NM

Auto Glass as a Profit Center Tuesday, October 12, 4:00 pm - 5:30 pm Lagoon L

Steve Trapp, co-speaker DuPont Performance Coatings xt MO12N NM

Getting Ready for the Lean Transition Monday, October 11, 4:00 pm - 5:30 pm Lagoon L TU25N NM

Making Lean Work Tuesday, October 12, 4:00 pm - 5:30 pm Breakers F

xt TU11NC NM CM Turning Problems into Opportunities

EXHIBITOR LISTING EXTRAS | N-45

Exhibitor Listing Extras Auto Glass Expo Interested in learning more about auto glass? Visit these exhibitors and see one of the Auto Glass Demos happening – see page N-27 for schedule.

These exhibitors are making use of this new social networking system. Have you tried it? See page N-5 for more details.

Event Guide Advertisers Check-out these exhibitors’ Event Guide advertisements!

Exhibitor Educational Theaters Join these exhibiting companies as they showcase their products and services in an on-floor environment focused on educating the end-user. Schedule on page N-27.

International Exporters Companies with this global icon have designated themselves as international exporters of predominantly US manufactured goods and/or services. Visit their booths to see how they can help you expand your business. NEW

Exhibitors

Be sure and visit our newest exhibitors!!

Pavilions NEW! ASA Marketplace – ASA Marketplace vendor participants will be on-site to answer any questions regarding ASA’s member-benefit program. NEW! ASCCA Pavilion – Visit the Automotive Service Councils of California and their affiliates in this new pavilion NEW! Customer Service Pavilion – Looking for a new vendor? Find customerservice oriented exhibitors in this new pavilion on the CARS show floor

NEW! ETI Scan Tool Pavilion – Check out these diagnostic scan tool companies in this new pavilion on the CARS show floor OEM – Visit with top OEMs all in one place at one time! New Product Showcase – See all the new products hitting the marketplace, then visit exhibitors’ booths to learn more!

N-46 | EXHIBITOR LISTINGS

Exhibitor Listings

(as of September 13, 2010)

1-800-Radiator & A/C ........................................N873

AFC Finishing Systems .................................... N1133

4401 Park Road, Attn: Collision Repair Team Benicia, CA 94510 Phone: 707-747-7400 Toll Free: 800-723-4286 www.1800radiator.com With 29 years of experience and 230+ locally owned and operated warehouses, 1-800-RADIATOR is the largest distributor of quality-cooling parts in North America. Every location stocks thousands of parts; every part includes a hassle-free, lifetime warranty. Stop by booth N873 for information on our collision cooling kits. When cycle time counts - CALL 1-800-Radiator (800-723-4286) RADIATORS * CONDENSERS * COOLING FANS * SIDE MIRRORS * AC KITS

250 Airport Parkway Oroville, CA 95965 Phone: 530-533-8907 Toll Free: 800-331-7744 Fax: 530-533-0179 www.afc-ca.com AFC Finishing Systems has been manufacturing a complete line of spray booths, blast rooms, auxiliary air movement systems, prep stations, air make-up units, drying enclosures, paint mixing rooms and accessories since 1967. AFC will provide durable, reliable equipment built to meet the specific needs of your business. We also offer customized solutions regarding the switch to waterborne, including several versatile auxiliary air movement systems for fast dry times and decreased utility costs.

3M .....................................................................N1227

AGRR Magazine ..................................................G727

3M Center Building 223-6N-01 St. Paul, MN 55038 Phone 877-666-2277 Fax 651-733-5502 www.3m.com/automotive

P.O. Box 569 Garrisonville, VA 22463 Phone: 540-720-5584 Fax: 540-720-5687 www.agrrmag.com

3M is well known for industry leading abrasives, tapes, paint preparation systems, paint finishing products, adhesives, coatings, sealers, compounds, waxes, glazes, plastic repair materials and personal safety products.

Auto Glass Repair and Replacement (AGRR) magazine serves the auto glass industry. It also provides glassbytes.com™ free daily electronic auto glass news service. Stop by and start your free subscription to both.

Air Flow Technology, Inc..................................N1046

6200 Canoga Avenue, 2nd Floor Woodland Hills, CA 91367 Phone: 8182274435 www.abrn.com ABRN is the leading publication geared to the owners and managers of collision repair facilities.

4810 70th Avenue Kenosha, WI 53144 Phone: 262-657-2200 Toll Free: 800-537-5454 Fax: 2626572210 www.airflowtechnology.com AFT is the leading manufacturer and distributor of OEM and replacement filters, paint arrestors, overspray collectors, accessories, and maintenance supplies for all automotive paint spray booths. AFT is the exclusive U.S. Distributor of Filtrair Ceiling Diffusion Media Products.

ACDelco.............................................................N1252

All Star Auto Lights ..........................................N1840

member of the

community

ABRN/SearchAutoParts.com.............................N833

6200 Grand Pointe Drive Grand Blanc, MI 48439 Phone: 810-606-4378 Fax: 810-606-3250

Adele Knits .......................................................N1843 3304 Old Lexington Road Winston-Salem, NC 27107 Phone: 336-499-6010 Fax: 336-784-2120 www.adeleknits.com/paint.html

NEW

Adele Knits is the premier manufacturer for surface prep tack cloths and lint free wipers in the industry. For the first time, true OEM technology is now available to the automotive aftermarket.

38309 Abruzzi Drive Westland, MI 48185 Phone: 734-710-9460 Toll Free: 877-204-0074 Fax: 734-710-9466 www.allstarautolights.com All Star Auto Lights, who’s main office is located in Westland, Michigan, has the largest stock of automotive lights in the U.S. Over 30,000 quality OEM lights in stock, including headlights, taillights, fog lights, and park lights. We have a large inventory of HID/Xenon headlights. We ship our lights daily using UPS to reach the customer anywhere in the United States. We have several locations nationwide including Michigan, Tenneesee and Florida.

ALLDATA LLC. .................................................. N2043 ADP....................................................................N2057 8100 Cedar Ave South NEW Bloomington, MN 55425 Phone: 866-506-9447 Fax: 866-504-5120 As a member of the Automotive Service Association (ASA) Preferred Vendor Program, ADP Payroll offers members a proven solution for managing Payroll, Tax Filing, Tax Credits, Workers Compensation Pay-by-Pay and Retirement Plans. Please contact Jeremy_Dyer@adp.com or 866-506-9447.

9650 W. Taron Drive Elk Grove, CA 95757 Phone: 800.829.8727 Toll Free: 800-829-8727 Fax: 800.829.3329 www.alldata.com ALLDATA®, with more than 70,000 subscribers, is the leading provider of manufacturers’ service & repair information & business tools for the automotive repair & collision industries. ALLDATA® RepairSM–OEM repair & maintenance information ALLDATA® CollisionSM–OEM information helps drive profits from efficiencies for all team members throughout all shop processes. ALLDATA® ManageSM–Strategic shop management helps maximize profits ALLDATA® MarketSM–Create or expand your online presence.

EXHIBITOR LISTINGS | N-47

Amerex Corporation ...........................................N929

Audatex, a Solera Company ............................N1245

7595 Gadsden Highway. P.O. Box 81 Trussville, AL 35173 Phone: 205-655-3271 Fax: 205-655-3279 www.amerex-fire.com Leading manufacturer of hand portable fire extinguishers, fire suppression systems for paint booths, prep stations and mixing rooms.

15030 Avenue of Science, Suite 100 San Diego, CA 92128 Phone: 858-946-1900 Toll Free: 800-237-4968 Fax: 858-946-1079 www.audatex.com Audatex, a Solera company, is the only global provider of claims solutions. We deliver the industry’s most comprehensive, integrated suite of applications for claims processing, estimating, shop and yard management, and business analytics for performance management. Our solutions help insurance carriers, collision repair shops and automotive recyclers automate core business processes, streamline workflow with industry partners, and manage performance.

American Aimers, Inc. .................................... N2026 3529 West 6th Avenue, P.O. Box 725 Emporia , KS 66801 Phone: 620-343-7700 Toll Free: 877-343-7703 Fax: 620-343-7705 www.hoppyaimers.com The world’s leading manufacturer of Headlight Aiming Equipment for use in State Inspection Stations, Mechanical Repair, Auto Dealerships and Collision Repair Facilities.

American Honda Motor Co...............................N1467 1919 Torrance Boulevard, M/S: 100-5C-6B Torrance, CA 90501-2746 Phone: 310-783-2827 Fax: 310-222-1156 www.honda.com

Auto Data Direct Inc. ..........................................N533 1379 Cross Creek Circle Tallahassee, FL 32301 Phone: (850)877-8804 Fax: (850)877-5910 www.add123.com Auto Data Direct was selected by the Department of Justice as one of the three third party consolidators for “salvors”(companies dealing with, buying or selling, vehicles considered junk, salvage, or total loss). ADD is the only consolidator to be fully operational since the program start date of March 31, 2009. We offer a web-based solutions which allows companies to report the vehicles they purchase and sell to the NMVTIS database(National Motor Vehicle Title Information Service).

Honda manufactures a wide range of products that include automobiles, motorcycles, ATVs, generators, and marine engines.

Auto Data Inc. .....................................................N869

AMH Canada Ltd ................................................ N633

101 Wright Avenue Deer Park, NY 11729 Phone: 631-831-7427 Fax: 631-586-0128

2019 Woodwind Drive Leland, NC 28451 Phone: 910-371-9313 Toll Free: 877-724-4105 Fax: 910-371-9417 www.amh.ca North American manufacturer of OEM approved microprocessor controlled welding equipment and digital short wave infrared paint curing lamp systems with over 45 years experience in building quality equipment for the automotive industry.

APU Solutions ................................................... N1742 8400 W. 110th Street, Suite 130 Overland Park, KS 66210 Phone: 913-599-1600 Toll Free: 866-599-1600 Fax: 913 599 2084 www.apusolutions.com Creating efficiencies and expanding market opportunites for buyers and sellers of automotive recycled, aftermarket parts and vehicles.

ASE (Automotive Service Excellence) ............N2052 101 Blue Seal Drive, SE Suite 101 Leesburg, VA 20175 Phone: 7036696600 Fax: 7036696125 www.ase.com Non-profit organization certifying automotive service and repair professionals

Auto Innovation Supply....................................N1826 18116 n 113th Avenue Surprise, AZ 85374 Phone: 623-692-4744 www.autoinnovationsupply.com Auto Innovation Supply, markets Auto Enginuity’s PC based Scan Tool. This Scan Tool is the perfect fit for the modern body shop, it will allow shops to clear and read codes from virtually all the main onboard computer systems on most all vehicles. Auto Innovation Supply offers the PC based scan tool pre installed, and set up on a laptop, with a case and OBDII connector. We offer the innovations needed for the modern collision facility.

Autobody News ................................................N1964 P.O. Box 1400 Oceanside, CA 92051-1400 Phone: 760-966-1181 Toll Free: 800-699-8251 Fax: 760-721-0253 www.autobodynews.com Autobody News is the leading regional collision repair monthly news magazine that body shop owners and managers have trusted and relied on for over 29 years. Our Western, Southwest and new Southeast editions cover over 50% of the collision repair market (21,000+ body shops), in 3 of the 4 largest regional markets.

N-48 | EXHIBITOR LISTINGS

AutoglasSolutions ..............................................G622 810 Division Street, Suite 2 Muscatine, IA 52761 Phone: 563-299-0144 www.autoglassolutions.com AutoglasSolutions.com is a full line auto glass tool supplier featuring the popular Equalizer Express Auto Glass Removal Tool. They manufacture a line of world class windshield repair kits, including resins with unparalleled strength and clarity.

AutoInc..............................................................N2152

Automotive Service Association .....................N2152 P.O. Box 929 1901 Airport Freeway Bedford, TX 76095 Phone: 817-283-6205 Toll Free: 800-272-7467 Fax: 817-685-0225 www.asashop.org Representing automotive service and repair professionals, ASA is the largest association of its kind and the sponsor of ASRW, NACE, and CARS. ASA advances professionalism and excellence in the automotive industry through education, legislative representation and member services.

P.O. Box 929 1901 Airport Freeway Bedford, TX 76095-0929 Phone: 817-283-6205 Fax: 817-358-5200 www.autoinc.org

Automotive Service Leaders .......................... N2259

The mission of AutoInc., the Automotive Service Associationâ&#x20AC;&#x2122;s official publication, is to be the informational authority for ASA and industry members nationwide. Its purpose is to enhance the professionalism of these members through management, technical and legislative articles, researched and written with the highest regard for accuracy, quality and integrity.

Autowatch ........................................................ N1741

AutoMobile Technologies, Inc. ......................... N840 5001 Birch Street NEW Newport Beach, CA 92660 Phone: 949-614-0799 x.710 Fax: 949-242-2825 www.AutoMobileTechnologies.com AutoMobile Technologies (AMT), delivers solutions geared to the needs of reconditioning vendors, new and used car dealers, and collision centers. Our patented technology has been successfully used for the past 6 years in some of most demanding working environments, and has enabled our customers to eliminate paperwork, increase productivity, increase profits, and differentiate themselves from the competition!

Automotive Management Institute ................ N2152 P.O. Box 929 1901 Airport Freeway Bedford, TX 76095-0929 Phone: 817-283-6205 Fax: 817-545-3298 www.amionline.org AMI is the leading provider of management education for the automotive service and collision repair industry. AMI is designed exclusively to improve automotive service and collision repair management skills and support independent owner/operator success.

Automotive Recyclers Association .................. N848 9113 Church Street Manassas, VA 20110-5456 Phone: 571-208-0428 Fax: 571-208-0430 www.a-r-a.org The Automotive Recyclers Association is an international trade association that represents over 4,500 automotive recycling facilities through memberships in the United States and other countries around the world. ARA is the voice of the automotive recycling industry, dedicated to the economically efficient removal and reuse of quality automotive parts harvested from inoperable motor vehicles and the practice of environmentally sound and safe processing of end-of-life motor vehicles.

167 Scottsdale Drive Bowling Green, KY 42103 Phone: 270-782-6455 Fax: 270-782-1707

NEW

5918 Meridian Boulevard, Suite 3 Brighton, MI 48116 Phone: 877-977-6473 Toll Free: 877-977-6473 Fax: 810-229-5620 www.autowatch.com AutoWatch is the pioneer of on line vehicle tracking. Customers can see the progress of thier repairs each day. They see their actual vehicle and message from the advisor.

Avis Budget Car Rental ................................... N1934 10 Senator Street Warwick, RI 02886 Phone: 401-688-5572 Fax: 866-482-7874 www.avisbudget.com/ Combining the Avis Rent-a-Car tradition of superior customer service with Budget Rent a carâ&#x20AC;&#x2122;s reputation for value, Avis & Budget now offer their insurance replacement rental program from coast to coast. Our offices are positioned and our branch teams well trained to offer collision repair companies, claims management professionals and insurance agents the convenience, service and value they expect to take care of their customers in need of replacement vehicles.

B & B Blending................................................. N2024 5285 Fox Street Denver, CO 80216 Phone: 303-289-6320-305 Toll Free: 800-875-6320 Fax: 303-289-6325 www.thomasregister.com/bbblen B&B blends custom polishes, compounds & auto detailing formulations automotive body refinishing industry.

EXHIBITOR LISTINGS | N-49

Bad Dog Tools ................................................... N1129 P.O. Box 851 Bristol, RI 02809 Phone: 401-253-1330-11 Toll Free: 800-252-1330 Fax: 401-253-1377 www.baddogtools.com Leave the air compressor and hoses behind with the Bad Dog Biter steerable sheet material cutter. This patented nibbling tool weighs less than a pound and attaches to an ordinary hand-drill. Steerability means that now you can make the cuts and designs you want - even the tightest corners and arcs rather than having the tool dictate your design. And because the Biter uses a blade-not heat-to cut, there’s no distortion of finish. Two cutting heads are integrated into the design of the tool for double the cuts. Bad Dog Multi-purpose Drill Bits drill metal, fiberglass, more. Using one bit saves you time and aggravation. Hex design is easy to handle even with greasy hands. See our full-line of specialty and multi-purpose tools for cutting and drilling in action at the show!

BodyShop Business ....................................... N2033 3550 Embassy Parkway Akron, OH 44333-8318 Phone: 330-670-1234 Fax: 330-670-0874 www.bodyshopbusiness.com BodyShop Business is the number-one source for collision repair industry information. As the most respected, well-read national collision repair industry publication in existence, it is dedicated to empowering shop owners with the knowledge they need to run successful businesses.

Bodyshop Magazine .........................................N2122 BAF Industries ....................................................N853 1451 Edinger Avenue, Suite F Tustin, CA 92780 Phone: 714-258-8055 Toll Free: 800-437-9893 Fax: 714-259-1184 www.prowax.com

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Professional body shop safe car care products

12 Concorde Place, Suite 800 Toronto, ON M3C 4J2 Canada Phone: 416-510-6763 Fax: 416-510-5140 www.bodyshopbiz.com The Automotive Group publishes Canada’s leading automotive aftermarket trade magazines: Jobber News Magazine for the distribution sector, SSGM for independent repair outlets, Bodyshop Magazine for the collision repair sector, and l’automobile for the French speaking aftermarket in Canada. Online at www.autoserviceworld.com and www.bodyshopbiz.com

BCNW - Benefit Consultants Northwest ........ N2255 1717 W. Francis Avenue, Suite 108 Spokane, WA 99205 Phone: 509-326-4840 Toll Free: 866-422-3393 www.asashopmedicalplan.org Benefit Consultants Northwest (BCNW) is the premier provider of complete medical insurance solutions. Our mission is to provide total satisfaction and value through creative, cost effective, and comprehensive insurance programs. We are committed to Quality, Service, and Integrity at all times. By meeting and exceeding our client’s expectations, we will prosper as a business and meet the needs of our employees, shareholders and customers.

Bossauto Import SA ......................................... N1138 16, Thomas Edison Street La Roca Del Valles, Barcelona 08430 Spain Phone: +34 902100667 Fax: +34 902363047 www.bossauto.com Welcome to Bossauto, We are market leaders in tapes and masking products and leading importers and distributors of autobody repair and maintenance products. In Bossauto we believe in innovation and in the application of new technology in the manufacture of our products. We also think that the best innovations are those that bring real benefits to our customers. For this reason we invest to optimise the application of all our products and achieve the greatest benefits.

Bee Line Company............................................N1972 2700 62nd Street Court Bettendorf, Iowa 52722 Phone: 563-332-4066 Toll Free: 800-728-7828 Fax: 5633326517 www.beeline-co.com Bee Line is the leading manufacturer of Wheel Alignment, Computer Balancing and Collision Correction Equipment for Heavy Duty Trucks and Tractor Trailers. Located in Bettendorf, Iowa USA, Bee Line designs, manufactures and sells a variety of cutting edge products while providing unparalleled training and customer service to its valuable clients around the world.

Beugler Stripers .............................................. N2029 2424 Tuscarora Avenue Ventura, CA 93001 Phone: 805-216-8350 Fax: 805-628-3078 www.beugler.com Manufacturer of Beugler Paint Pinstriping Tools since 1934. The original tool for restoration and decoration using paint pinstripes. Easily done by anyone in the shop. Demonstrations. Show specials.

Buff and Shine MFG ........................................ N1824 2139 E Del Amo Boulevard Rancho Dominguez, CA 90220 Phone: 3108865111 Toll Free: 800-659-2833 Fax: 3108865099 www.buffandshine.com Buff and Shine was established in 1989 in Torrance CA and we are as strong as ever and untouched as your best source for any type of buffing pads.

CAPA-Certified Automotive Parts Association .............................................N1939 1000 Vermont Avenue, N.W., Suite 1010 Washington, DC 20005 Phone: 202-737-2212 Fax: 202-737-2214 www.capacertified.org CAPA is a non-profit, third-party independent standard setting organization whose quality standards include metal (CAPA 101), plastic (CAPA 201) and lighting (CAPA 301). CAPA’s goal is to ensure that the market has a high quality, fairly priced alternative to expensive car company parts.

N-50 | EXHIBITOR LISTINGS

Car Bench ...........................................................N652 5251 West 74th Street Minneapolis, MN 55439 Phone: 952-392-6060 Fax: 952-392-6075 www.carbenchamerica.com Car Bench has designed and manufactured frame straightening systems for over 40 years. Car Bench products are used by over 60,000 body shops in more than 40 countries. These OEMapproved products are widely recognized for their precision, strength, and ease of use. Plus, they’re approved by BMW, Ferrari, Jaguar, Lamborghini, Maserati, Maybach, MercedesBenz, Mini, Porsche, Rolls-Royce, and Smart. The precision of Car Bench products is truly second to none. Don’t miss Car Bench at NACE.

CarCareONE by GE Money ............................... N2063 950 Forrer Boulevard Kettering, OH 45420 Phone: 866-209-4457 Toll Free: 800-244-7354 www.carcareone.com Consumer credit card program that is designed to enable automotive service and autobody repair shops to offer instant, extended no interest financing to their customers.

Carfax, Inc. .......................................................N1038 5860 Trinity Parkway, Suite 600 Centreville, VA 20120 Phone: 703-934-2664 www.carfax.com Millions rely on Carfax, provider of vehicle history information, to buy and sell used cars. Using the vehicle identification number (VIN), Carfax instantly generates a detailed Vehicle History Report on any used car or light truck. Service and collision repair facilities can advertise for free right on the CARFAX Vehicle History Report. For more information contact us at 703-934-2664, ext. 4369.

Car-O-Liner Company ......................................N1753 29900 Anthony Drive Wixom, MI 48393 Phone: 248-624-5900 Toll Free: 800-521-9696 Fax: 248-624-9529 www.car-o-liner.com Car-O-Liner ® is the world’s leading global supplier of collision repair equipment,services and training.

Car-Part.com ....................................................N1966 1980 Highland Pike Ft Wright, KY 41017 Phone: 859 344 1025 Toll Free: 800-347-2247 Fax: 859 757 0408 www.car-part.com Free parts locating on the Internet. New features include part grading and damage codes.

CCC Information Services, Inc. .......................N1853 222 Merchandise Mart Plaza Chicago, IL 60654 Phone: 312-229-2527 Toll Free: 800-621-8070 Fax: 312-527-0527 www.cccis.com CCC Information Services Inc. is a leading supplier of advanced software, communications systems, Internet and wirelessenabled technology solutions to the automotive claims and collision repair industries. Its technology-based products and services optimize efficiency throughout the entire claims management supply chain and facilitate communication among approximately 21,000 collision repair facilities, 350 insurance companies, and a range of industry participants.

Cebotech Inc.....................................................N1054 1757 Nova Road, Suite 109 Holly Hill, FL 32117 Phone: 386-255-7090 Fax: 386-255-0069 www.cebotechusa.com Cebotech Inc. is the US sole sales & service provider for Cebora & Tecna OEM approved welding & cutting equipment. With 25 years experience in welding applications for collision repair, Cebotech provides advanced welding solutions & state of the art equipment for welding the new Ultra High Strength steels as well as mig brazing, aluminum, stainless steel, & dent pulling. A net work of distributors through out the US can provide quick and efficient service. Come see us at booth N1054.

Celette North America ...................................... N841 1142 North Main Street Lombard, IL 60148 Phone: 630-396-6100 Toll Free: 800-235-3883 Fax: 630-495-4078 www.celette.com Collision repair benches using dedicated fixtures, lift/light pull machines, and universal measuring systems for passenger vehicles and light trucks. Intelligent resistance welders and battery chargers by Elektron. Heavy Duty Vehicle Repair Equipment.

Chassis Liner Inc. ............................................ N1053 12100 Singletree Lane, Suite 146 Eden Prairie, MN 55344 Phone: 952-746-1319 Fax: 952-746-1320 www.chassisliner.com

Chief Automotive Technologies.......................N1053 996 Industrial Drive Madison, IN 47250 Phone: 800-445-9262 Toll Free: 800-445-9262 Fax: 866-275-0173 www.chiefautomotive.com Chief Automotive is a world leader in “Design Based Repair Systems®, enabling technicians to repair vehicles based on manufacturer design and materials used. Chief’s design based products will make pulls when required, but are engineered to use other OEM recommended repair processes when required to insure vehicle is returned to pre-collision condition.

Chrysler Group .................................................N1563 1000 Chrysler Drive Auburn Hills, MI 48326 www.mopar.com Original equipment Collision Parts for Ram, Dodge, Chrysler and Jeep vehicles. Use authentic Mopar Collision Parts!

EXHIBITOR LISTINGS | N-51

Cintas Corporation .......................................... N2055 6800 Cintas Boulevard Mason, OH 45040 Phone: 513-701-1380 Fax: 513-573-3737 www.cintas.com Cintas Corporation (NASDAQ: CTAS): Headquartered in Cincinnati, Cintas Corporation provides highly specialied services to over 800,000 businesses of all types throughout North America. Cintas designs, manufacturers and implements corporate identity uniform programs and provides entrance mats, restroom supplies, promotional products, first aid and safety products, fire protection services and document management services.

CJJ Inc. .............................................................N1033 P.O. Box 480 1210 Fortune Avenue Detroit Lakes, MN 56502 Phone: 218-847-2608 Toll Free: 800-445-8244 Fax: 218-847-9416 www.toolcatalog.com Star-A-Liner manufactures easy-to-use frame machines / frame racks. Make your straightening process “Simply Fast” with Cheetah collision repair equipment and accessories.

Claims Magazine ................................................N759 5081 Olympic Boulevard Erlanger, KY 41018 Phone: 859-692-2129 Toll Free: 800-543-0874 Fax: 859-283-4429 www.claimsmag.com For more than 57 years, Claims has been dedicated to “Covering the Business of Loss” for property and casualty insurance professionals. Claims’ mission is to report and analyze disasters, insurance crime, emerging trends, regulatory,judicial and legislative changes, and provide expert advice and educational articles covering techniques for handling insured losses. Contact: Harry Rosenthal, Publisher hrosenthal@sbmedia.com or visit www.claimsmag.com

Collision Hub.....................................................N1940 1318 Stamford Drive Benton, AR 72019 Phone: 501-352-5114 www.collisionhub.com Collision Hub is the only interactive and professional networking site dedicated to the Collision Repair industry. Collision Hub offers online networking, video posting, forums, video chat rooms, blogs and over 20 specialized groups including: Body Shop Owner Managers Insurance Professionals Women In Collision Collision Educators Marketing and Advertising

Collision Repair Education Foundation...........N2123 5125 Trillium Boulevard Hoffman Estates, IL 60192 Phone: 847-463-5244 Toll Free: 888-722-3787 Fax: 847-463-5444 www.ed-foundation.org The I-CAR Education Foundation is a not-for profit organization that is working to secure donations that support philanthropic and ollision repair education activities that promote and enhance career opportunities in the industry. In 2009 the I-CAR Education Foundation provided automotive schools and students with $1.7 million in programs, through student scholarships and tool/ equipment grants among other means of support.

Collision Repair Magazine ...............................N1822 7725 Yonge Street Thornhill, ON L3T 1Y2 Canada Phone: 905-370-0101 www.collisionrepairmagazine.com Serving the Canadian industry as the leading source of information, Collision Repair magazine is a strong promoter of better relationships among collision repairers, insurers and the manufacturing supply chain. Collision Repair magazine is dedicated to improving the image of the industry. Our mandate is to promote dialogue and focus on the many positive aspects of the $3 billion market through current updates, profiles and monitoring industry trends.

Collision Services Inc. .....................................N1733 1050 Dale Drive Hudson, IA 50643 Phone: 319-988-4545 Toll Free: 800-367-6575 Fax: 319-988-4438 www.collisionservices.com Provider of Labor Saving Tools and Equipment, Management/ Workflow Products, and Promotional Products to the autobody industry.

Collisionrepairstore.com ...................................N859 1796 N Barcus Fresno, CA 93722 Phone: 559-647-7654 www.collisionrepairstore.com

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Col-Met Spray Booths ......................................N2149 1635 Innovation Rockwall, TX 45032 Phone: 972 772-1919 Toll Free: 888-452-6684 Fax: 972 772-1833 www.colmetsb.com FINISH YOUR SEARCH FOR A TOTAL WATERBORNE SOLUTION... come learn about COL-MET TWS to achieve the optimal waterborne flash-off process! See our Evolution double-wall insulated spray booths, as well as meet Robb Ortel from the Orange County Choppers!

Compressed Air Systems ................................N2247 2626 Skyway Drive Grand Prairie, TX 75052 Phone: 972-352-6304 Toll Free: 800-531-9656 Fax: 972-352-6364 www.compressed-air-systems.com World class manufacture of compressed air systems. CAS manufactures screw compressors from 5-50hp and reciprocationg compressors 1-30 hp. Better compressors thru better engineering.

Copart, INC .......................................................N1432 4665 Business Center Drive Fairfield, CA 94534 Phone: 707-718-6839 Fax: 707-639-5222 www.copart.com Copart has more than 50,000 vehicles to choose from each day on its online auction. Visit www.copart.com and browse cars, trucks, SUVs, motorcycles, boats, RVs and more. Copart - Zillions of cars! Bid now!

N-52 | EXHIBITOR LISTINGS

CorrectCollect ................................................... N966

Delta Kits, Inc. ....................................................G629

1708 NW 126th Drive NEW Coral Springs, FL 33071 Phone: 877-362-4440 Toll Free: 877-362-4440 Fax: 561-665-5033 www.correctcollect.com CorrectCollect is the Paint & Material Industry’s only fully Internet Driven Software sold exclusively through “select” Paint & Material Wholesalers. -Lock out your competition, CorrectCollect uses only your paint and material product lines -No installation necessary, fully internet driven -No user fees - your clients pay per location only -Fast, simple to use and accurate -Provide your customers a resource they won’t be able to access anywhere else

P.O. Box 26509 Eugene, OR 97402 Phone: 541-345-8554 Toll Free: 800-548-8332 Fax: 541-345-1591 www.deltakits.com Delta Kits Professional Windshield Repair Systems are fast, easy to use, and most importantly produce exceptional results. We are so sure that the Delta Kits system will out perform anything on the market that we offer a 30 day money back guarantee. Delta Kits also offers free training and certification classes each month and unlimited technical support. Stop by the booth for details and your opportunity to see simply the best windshield repair equipment in action.

Crest Industries, Inc. .........................................N744 1337 King Road Trenton, MI 48183 Phone: 734-479-4141 Toll Free: 800-822-4100 www.crestauto.com

DentBetty Inc................................................... N2335

Seam Sealers,Solvents,Adhesives,One and Two- Part Urethanes,Two-Part Epoxies, Clearcoats/Primers/ Reducers,Aerosols,Premium Body Fillers/Glazes,Paint Aids,Hardware Systems and Shop Aids.

Nothing is easier than DentBetty. Just upload a few photos of your ding, dent, scrape or scratch and within 7 days you’ll have up to 7 competing estimates from high quality shops all within driving distance. The shops provide you with their best guess at the cost, the level of confidence they have in their estimate based on your photos, how far away they are, how long it will take to make the repair, and even if they are willing to pick up and deliver your car for you. The customer-driven DentBetty Quality Scoreboard is a great resource to help you know which businesses are the most reliable. We do not ask for your credit card or give out your email - there’s no obligation whatsoever. Just free estimates without having to drive around town to get them, DentBetty does all the work for you.

CSI Complete ......................................................N958 8080 Corporate Blvd. Plain City, OH 46064 Phone 614-873-9830 Fax 614-761-7016 Toll free 800-343-0641 www.csicomplete.com CSi Complete is a leading provider of CSI (Customer Satisfaction Indexing) services to the collision repair and automobile physical damage industries. CSi Complete also offers Call Center Services, such as Help Desk, FNOL, and Scheduling.

Cumberland Products ..................................... N1233 50 Commerce Parkway Hodgenville, KY 42748 Phone: 270-358-0261 Toll Free: 800-223-1918 Fax: 270-358-0422 www.cumberlandproductsinc.com Paint Related Products: Clears, Primers, Solvents, Aerosols, Masking Products and Auto Detailing.

DEERFOS Co. Ltd. ...............................................N862 YangPeong-Dong 1 Ga, 9-4 Sun-Am Bld 10th YeongDeongPo-Gu, Seoul 150-101 Korea (South) Phone: +82-2-780-0046 Fax: +82-2-780-0045 www.deerfos.com Deerfos is a manufacture of coated abrasives products especially automotive re-finishing disc, roll and square type.

DEG ....................................................................N2257 P.O. Box 9198 NEW Surprise, AZ 85374 Phone: 302-423-0207 Fax: 302-450-7214 www.DEGweb.org The DATABASE ENHANCEMENT GATEWAY is an initiative which enables those who use collision repair estimating databases to provide feedback to the Information Providers in an effort to promote data accuracy. DEG resources include an easy-to-use website and inquiry form, dedicated administration for the processing of inquiries, and a current database of both pending and resolved data inquiries submitted to the three major Information Providers.

2151 Union Street San Francisco, CA 94123 Phone: 415-814-2668 www.dentbetty.com

Dent Doctor.........................................................N832 11301 W. Markham Street Little Rock, AR 72211 Phone: 501-224-0500 Toll Free: 800-946-3368 Fax: 501-224-0507 www.dentdoctor.com Increase Sales, Shop Traffic & Profits with the Dent Doctor EXPRESS affiliate program for shop owners wanting to do PDR themselves, in-house. Complete training, PDR tools and on-going support. When hail hits, make the most $$$, reduce backlog, call the Dent Doctor Hail Team 800-946-3368 for expert, “no holes drilled”, insurance approved PDR. Serving collision shop owners since 1986.

Dent Fix Equipment ..........................................N1224 4153 Marine Avenue Lawndale, CA 90260 Phone: 310-349-1940 Toll Free: 800-523-1751 Fax: 310-349-1191 www.dentfix.com Dent Fix Equipment and Spitznagel Specialty Tools have been proudly providing you, the technician, with the highest quality in innovative equipment since 1979. This year we have brought many new products to you that help complete your tasks more efficiently. This kind of equipment benefits you in enabling you to finish the job faster, making you more money. Our Equipment lightens your work load as well as the stress put on you by the end of the day.

EXHIBITOR LISTINGS | N-53

Diamond Standard Brand Division ..................N2352

DRS, LLC .............................................................N952

3043 Fleetbrook Drive NEW Memphis, TN 38116 Phone: 901-398-5759 Toll Free: 800-398-5756 Fax: 901-332-3123 www.diamondstandardparts.com Certified Safety and Structural parts. Bumpers, Brackets, Rebars, Absorbers, Pads and Stepbumpers.

1343 Belmont Avenue Youngstown, OH 44504 Phone: 330-259-4900 Toll Free: 877-527-3423 www.drsllc.net DRS provides IT Managed Service Provider (MSP) programs to more than 130 auto repair collision centers across the U.S. We have integrated well-known industry applications into our cloud services to provide you with fully managed physical or virtual servers, high availability storage, help desk services, hardware management, and network management. We offer the best way to minimize your technology overhead and protect your database. At DRS, we build strong networks, relationship, and trust.

DirectRepair Shop Network (DRSN)..................N939 P.O. Box 3129 Moss Beach, CA 94038 Phone: 650-728-8844 Toll Free: 866-910-9191 Fax: 650-728-8866 www.drsnshops.com

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We are a Network for the Auto Physical Damage community that facilitates connectivity & business partnering towards claims program solutions. DRSN provides Member & non-member services to Claims, Collision Repair, Sublet services, Non-collision services, & vendors. DRSN assists Claimâ&#x20AC;&#x2122;s management in field intelligence, fulfillment, point leadership, and trouble-shooting while helping verify and convey the potential partnersâ&#x20AC;&#x2122; messages to Claims. We save Claims time and effort. We are currently active in CA, AZ, NV, CO & WA and further growth is expected.

Duncan Systems Inc ..........................................G725 29391 Old Highway 33 W Elkhart, IN 46516 Phone: 574-294-6852 www.rvglass.com Distibutor of R.V. windshields, side windows, heavy truck glass, van coversion glass, classic car glass, Dow urethanes, silicones and sealants. R.V. collision damage estimating software. Insurance services.

Disco Automotive Hardware............................N2133 6400 South Hwy #177 P.O. BOX 858 Sulphur, OK 73086 Phone: 580-622-3090 Fax: 580-622-3781 www.discoautomotive.com Disco Automotive Hardware is a large volume Distributor of automotive clips and fasteners.Shims,nylon rivets ,christmas tree clips,Extruded U nuts,automotive bulbs,MFG.of large storage trays.

DJS Fabrications, LLC ....................................... N963 30141 Antelope Road, #D334 Menifee, CA 92584 Phone: 951-679-4378 Fax: 888-301-8164 www.djsfabrications.com

DuPont Performance Coatings ........................N1533 4417 Lancaster Pike Wilmington, DE 19805 Phone: 800-338-7668 www.pc.dupont.com DuPont Performance Coatings is the leading supplier to the automotive finishes industry. With innovative technology, a deep-rooted understanding of the coatings industry, and locations on every continent, DuPont Performance Coatings is truly a global player.

Dynabrade, Inc. ................................................N1929

DJS Fabrications manufactures the most Heavy Duty Wheel Dolly System on the Market!! This Dolly system is the first ever Universal Vehicle Mover that works in any situation. These Dollies are capable of supporting 8000 lbs each which gives you greater control to move any vehicle SAFELY and easier through out your shop. We also make accessories that compliment the dollies from Conventional Frame Brackets to European Adapters, Frame Machine Plates, Threshold Ramps to Bed Carts! Must See #N2140

8989 Sheridan Drive Clarence, NY 14031 Phone: 716-631-0100 Toll Free: 800-828-7333 www.dynabrade.com Dynabrade, Inc.---manufacturer of highest quality air and electric power tools for the collision professional. Sanders of all sorts and buffers are featured.

Enerpac ...............................................................N749 Double Summit ...................................................N747 194 Old Lace Court Las Vegas, NV 89110 Phone: 213-453-8131 Fax: 702-438-7749 www.doublesummit.com

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6100 N. Baker Road Milwaukee, WI 53209 Phone: 262-783-9501 Fax: 262-781-1089 www.enerpac.com

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N-54 | EXHIBITOR LISTINGS

Enterprise Rent-A-Car .....................................N1024

FastTrack Process Control ................................N962

600 Corporate Park Drive Saint Louis, MO 63146 Phone: 314-512-5000 www.enterprise.com With more than 6,000 locations, Enterprise Rent-A-Car has branches within 15 miles of 90 percent of the U.S. population. Collision repair centers use two applications from the company to facilitate communications with insurance companies and Enterprise. ARMS ® Automotive updates the status of customers’ repairs, while ARMS ® Automotive Exchange automates labor hours and provides free cycle time reporting. Both applications are available at no charge to collision repair centers from Enterprise.

459 Main Street, Suite 101-275 Trussville, AL 35173 Phone: 205-661-6866 Fax: 205-278-1437 www.summitfasttrack.com FastTrack Process Control™ - Production Control Made Easy. FastTrack Process Control™ will help you increase production and profitability, reduce cycle time, and improve customer satisfaction. The web-based application is easy to use, very flexible, and will adapt to your existing production model. FastTrack allows you to proactively manage the vehicle repair process with current and accurate repair information. FastTrack provides you key performance metrics and trends on a daily basis.

Equalizer Industries Inc .....................................G527 2611 Oakmont Drive Round Rock, TX 78665 Phone: 512-388-7715 Toll Free: 800-334-1334 Fax: 5123884188 www.equalizer.com Equalizer Industries, Inc. is the auto glass industry’s leading innovator and provider of auto glass removal and replacement technology. Equalizer Industries, Inc. provides auto glass technicians around the world with quality tools and products for the safe removal and replacement of automotive glass.

Eurovac ............................................................ N1828 116 Buttermill Avenue Concord, ON L4K 3X7 Canada Phone: 905-738-9255 Toll Free: 800-265-3878 www.eurovac.com Eurovac is the leading manufacturer of portable and central vacuum systems for use with source capture orbital sanders and grinders. We have an engineered system for every budget and need. Our services include designing and installing systems as well as converting tools or buying new vacuum tools.

FenderBender ...................................................N1927 1043 Grand Avenue #372 Saint Paul, MN 55105 Phone: 651-224-6207 Toll Free: 877-224-6207 Fax: 651-224-6212 www.fenderbender.com FenderBender is the only magazine edited exclusively for collision repair shop owners and operators that examines in-depth real world struggles, successes and solutions from the industry, providing our readers the inspiration, tools and motivation to help them succeed in the collision repair industry. It offers entertaining, lively and interesting information as well as insightful and useful business strategies that reflect our readers’ energy and commitment to their companies.

Ferro Industries Inc..........................................N1932 35200 Union Lake Road Harrison Township, MI 48045 Phone: 586-792-6001 Toll Free: 800-343-3776 Fax: 586-792-6006 www.ferroind.com

Extractor/Crystal Glass Canada........................G729 9508 - 45 Avenue Edmonton, AB T6E 5Y9 Canada Phone: 780-436-3251 Toll Free: 877-628-8837 Fax: 780-436-1775 www.extractortools.com

Ford Customer Service Division ......................N1452

Recipricating action tool for removal of auto, commercial and flat glass.

3200 Greenfield Suite 280 Dearborn, MI 48120 Phone: 313-203-7166 Fax: 313-271-3055 www.genuineservice.com Genuine Ford Crash Parts, Packaging, Availability, Quality, Damageability and Paint.

EZ Aim .............................................................. N2333

Franmar Chemical, Inc.....................................N1232

3603 Mesquite Drive NEW Pasco, WA 99301 Phone: 509-302-1152 www.ezaim.net Here is the new EZ-Aim headlight aiming tool. Brand new to the market, this tool will simplify the headlight aim process. We believe that EZ-Aim is the fastest most cost effective way of aiming headlights. For more information check out our web site at www.ezaim.net or stop by our booth located across from I-CAR.

P.O. BOX 5565 11 Mary Ellen Way Bloomington, IL 61702 Phone: 309-828-2900 Toll Free: 800-538-5069 Fax: 61702 www.franmar.com Franmar Chemical has invested the past 25 years developing effective, economical and safe cleaning solutions, all created from soybeans and natural elements. The feature product here is BEAN-e-doo® Automotive Adhesive Remover. It’s 100% biodegradable, made with soy and easy to clean up. Professionals are seeking BEAN-e-doo®, which eliminates the need for traditional methods of scraping and grinding the glue from molding and reduces time spent by 75 percent! The innovative formula unleashes the power of soy while meeting the EPA’s most stringent VOC and vapor pressure standards.

EXHIBITOR LISTINGS | N-55

Gardner Denver, Inc. ..........................................N926

GlasWeld Systems, Inc. .....................................G728

1800 Gardner Expressway Quincy, IL 62305 Phone: 217-222-5400 Toll Free: 800-682-9868 Fax: 217-228-8243 www.GardnerDenverProducts.com Gardner is a recognized industry leader of rotary screw, reciprocating and centrifugal air compressors, air treatment and compressed air accessories.

20578 Empire Boulevard Bend, OR 97701 Phone: 541-388-1156 Toll Free: 800-321-2597 Fax: 541-388-1157 www.glasweld.com GlasWeld is a leading manufacturer of glass repair systems for both auto glass and flat glass. Our ecoVac and G3fusion Windshield Repair Kits provide high quality results and the fastest repair times in the industry with precision tools engineered specifically for windshield repair. The Gforce Scratch Removal System removes scratches from all types of glass without distortion including automobile windshields, side and back glass.

Garmat USA, Inc. ..............................................N1933 1401 West Stanford Avenue Englewood, CO 80110 Phone: 303-781-6802-24 Toll Free: 800-442-7628 www.garmat.com Garmat USA is the leading North American Manufacturer of High Quality and Ecologically Friendly Refinishing Equipment – our product line includes Down Draft, Modified Down Draft, CTOF, Jamming Booths, Prep Areas, Paint Mix Rooms and customized booths to fit your needs. We also provide solutions to increase productivity while keeping your shop running lean – Accelecure™ Air Accelerator decreases flash times up to 40% and Intelle-air™ our mobile limited finishing work station can be placed where you need it, freeing up your booth for the larger jobs.

General Motors .................................................N1252 6200 Grand Pointe Drive M/C 484-393-312 Grand Blanc, MI 48439 Phone: 810-606-4378 Fax: 810-606-3250 www.genuinegmparts.com GM is charging into the future with new technologies and exciting vehicles like the Chevrolet Volt and Cruze. At Genuine GM Parts, we are committed to providing you with industry leading solutions for GM vehicle collision repairs. Please visit the Genuine GM Parts booth to learn more about new GM Vehicle technologies and how Genuine GM Parts can help you grow your collision repair business. The Genuine GM Parts booth is located at N1252.

GL Enterprises ..................................................N1640 766 W. 2nd Street Ogden, UT 84404 Phone: 801-334-7000 Toll Free: 800-847-1250 Fax: 801-334-8000 www.glenterprises.biz GL Enterprises has provided innovative and quality hand tools and products for the auto body and paint professional for over 3 decades. Our products are designed with the professional in mind so he or she can be more productive in the workplace. Our ability to private label with low minimums and limited costs gives our customers an affordable way to spend their valuable advertising dollars by putting their name in their customer’s hands everyday.

GLASS DOCTOR ..................................................G726 1020 N. University Parks Drive Waco, TX 76707 Phone: 254-745-2450 Fax: 800-209-7621 www.glassdoctor.com For more than 30 years, Glass Doctor has been helping entrepreneurs and existing glass professionals build strong and successful glass businesses. Our extensive experience and cutting edge systems will help you accomplish your professional goals and build a successful business. Expand and diversify your services and put solid financial, accounting and marketing systems to work for you and your company. Control your business and create more time to do what you enjoy with a Glass Doctor glass repair and replacement franchise.

Global Finishing Solutions .................................N933 12731 Norway Road Osseo, WI 54758 Phone: 800-468-5872 Fax: 972-389-5296 www.globalfinishing.com Manufacturer of ‘ECO’ paint booths, spray booths, waterborne drying solutions, prep stations, paint mix rooms, aluminum repair stations, truck paint booths, and more...

Global PDR Solutions, LLC .................................N954 5505 W. Kellogg Wichita, KS 67209 Phone 877-452-5737 Fax 316-946-9168 www.globalpdr.com Global PDR Solutions was created in 2000 by merging three separate companies. Based in Wichita, Ks, Global PDR has grown to be one of the nation’s leading providers in Paintless Dent Repair. Some of the attributes that have helped us grow are: Complete Storm Assistance, Estimation Services, Supplement Elimination, On-Site Training, and a true Lifetime Warranty.

Goff’s Enterprises ............................................. N649 1228 Hickory Street Pewaukee, WI 53072 Phone: 262-691-4998 Toll Free: 800-234-0337 Fax: 262-691-3255 www.goffscurtainwalls.com/nace Goff’s Enterprises, manufacturer of the “Original Goff’s Curtain Walls”, has been serving the collision repair industry since 1987 and is the #1 manufacturer of body shop curtains. Goff’s curtain partitions are the most economical way to separate and maximize workspace for collision repair shops while confining dust, water, sparks and other airborne contaminants. Other products include: Vinyl & Mesh Roll-Up Doors, Noise Control Products, Roll-Up Curtains, & Weldview Curtains & Screens.

Gojak .................................................................N1045 4 Larson Drive Danbury, CT 06810 Phone: 203-778-0400 Toll Free: 800-446-5257 Fax: 203-778-0036 www.zendextool.com American-Made Tools. Manufacturer of GOJAK, RAKJAK, SPEEDBLASTER, HOT SPOT, QUICKSPIFF, WHEELCHOCKS and accessories.

Goliath Carts...................................................... N963 P.O. Box 580 Murrieta, CA 92564 Phone: 866-694-2278 Fax: 866-694-2278 www.goliathcarts.com Goliath Carts “G1” Powered Mobile Estimating Cart supports lean manufacturing principles to reduce cycle time and days in rental cars by extending computer technology to the shop.

N-56 | EXHIBITOR LISTINGS

Grainger ........................................................... N2059

Hi-Tech Paintless Dent Removal .....................N1040

316 N Harvey Avenue NEW Oak Park, IL 60302 Phone: 708-203-3613 www.grainger.com Grainger is the world leader in the distribution of facility maintenance and operational repair parts, equipment and supplies, including fleet and vehicle maintenance products, tools, lighting, motors, janitorial and cleaning products, complete safety line, inventory management tools, green and sustainability program, and much more. For additional information on the ASA/ Grainger program, contact Jordan Shapiro @ jordan.shapiro@ grainger.com.

1765 Busse Highway Des Plaines, IL 60016 Phone: 847-877-7617 www.hi-techdentremoval.com •Quality & Commitment Since 1995 •Leader in high quality Paintless Dent Removal •Nationwide hail catastrophe service •Mobile 24-hour emergency response teams •Large-scale hail claims capability •Professional estimating services •PDR Training •Lifetime written warranty •Highest level of Customer Satisfaction

Hope Air Tools Enterprise Co., LTD....................N763 Great Products LLC .......................................... N1124 462 Goldleaf Avenue Vandalia, OH 45377 Phone: 706-968-1354

H&S Autoshot Mfg. Co., LTD ............................N1833 49 Mountainview Road N. Georgetown, ON L7G 4J7 Canada Phone: 888-677-3798 Fax: 905-873-2813 www.hsautoshot.com Manufacturer of world class tools and equipment for the autobody industry. Uni-spotter stud welders, Cure-tek paint curing lamps and autotron induction heating system

Haldon Company ............................................. N2353 601 S Broadway Aurora, IL 60505 Phone: 630-264-2527 Toll Free: 888-264-3770 Fax: 630-264-1559 www.crashwrap.com Haldon Company provides a complete system of plastic film products. We introduced the first Weather Barrier Film. Crash Wrap Film is still the only film with UV Inhibitors for 6 months protection. Introducing BOOTH WRAP 4X multilayer paint booth liner. With our Bright White Floor Wrap Film your booth will be clean and bright. Other products: Booth Wrap Installation Tools, Speed Wrap Masking Film, Stand Wrap Cover Bags, NoMark Floor Mats, Bruise Tape.

No. 315, Yonglong Rd., Dali City Taichung County, 41257 Taiwan Phone: 886 4 24070116 Fax: 886 4 24071567 www.hopeairtools.com

NEW

In order to satisfied different customers’ need of professional pneumatic tools in the world, hope air tools enterprise co., Ltd. Keeps refining products with 30 years abundant experience to advance our quality and profession. We sale products to europe, japan, south america , china, taiwan, south-east asia, middle east, australia, africa, --and so on.

Hunter Engineering Co. ....................................N1827 11250 Hunter Drive Bridgeton, MO 63044 Phone: 314-731-3020 Toll Free: 800-448-6848 Fax: 314-731-7143 www.hunter.com Hunter Engineering is the world leader in wheel alignment, brake service, wheel service and safety inspection lane equipment. Hunter equipment is approved and used by vehicle manufacturers, automobile and truck dealers, tire dealers, automotive service facilities and collision repair shops around the world.

HyperQuest .........................................................N829 2150 E Lake Cook Road, Suite 1010 Buffalo Grove, IL 60089 Phone: 847-410-0467 Fax: 847-279-0487 www.hyperquest.com HyperQuest provides the claims industry automated solutions to manage claims and claims approval: - alternative parts management solutions - parts procurement solutions - estimate auditing and approval solutions - subrogation solutions - claims workflow solutions

Happy Feet ..........................................................N924

hyStik Adhesive Tapes .....................................N1847

6130 W. Flamingo Road, PMB #460 Las Vegas, NV 89103 Phone: 702-871-6377 Fax: 702-222-1212 www.happyfeet.net

Blv. Carlos Salinas de G. K.m. 7.5 Apodaca, N.L 66632 Mexico Phone: 281-7847711 Toll Free: 800-849-7845 Fax: +5281-8221-7483 www.hystik.com hyStik is a manufacture and international distributor of high technology adhesive tapes. The product list includes Masking Tape, Double Sided Foam Tape, Plastic Emblem Tape, Pre-Folded Masking Film with tape attached, Trim Tape and Weather Protective Film.

Happy Feet glycerin filled massaging insoles, also provide cushion and arch support. Thin enough for any shoe, washable. Run jog, walk or stand. Come by and test walk the original one and see for yourself. Take advantage of our SHOW SPECIAL.

Hi-Tech Industries ............................................. N765 19270 W. 8 Mile Road Southfield, MI 48075 Phone: 248-358-5533 Toll Free: 800-787-9065 www.hi-techindustries.com Dedicated to the manufacture and distribution of quality PBE, car wash and detail products to the professional. Featuring Hi-Tech Vinyl, Plastic & Carpet Dyes, AllStar Steel Wool, Hi-Buff Buffing Pads, Magna Shine and more.

EXHIBITOR LISTINGS | N-57

I-CAR ............................................................... N2233

Insurance Auto Auctions .................................N1947

5125 Trillium Boulevard Hoffman Estates, IL 60192 Phone: 800-422-7872 Fax: 800-590-1215 www.i-car.com I-CAR, founded in 1979, is an international not-for-profit training organization dedicated to improving the quality, safety and efficiency of auto collision repair for the ultimate benefit of consumers.

Two Westbrook Corporate Center, Suite 500 Westchester, IL 60154 Phone: 708-492-7000 Toll Free: 800-821-4596 Fax: 708-492-7078 www.iaai-advantage.com/ Insurance Auto Auctions, Inc. (IAA) provides the advantage in salvage auto auctions with their Hybrid Auction Model, combining live and live-online auctions across the United States and Canada. IAA assists vehicle buyers and sellers with comprehensive services to process and acquire total loss, recovered theft, fleet lease, donation and rental vehicles.

Indasa USA .........................................................N768 9 Falstrom Court Passaic, NJ 07055 Phone: 201-303-5292 Toll Free: 800-326-5909 Fax: 973-916-0092 www.indasausa.com offering a full line of coated abrasives, including discs, sheets, pads, and many accessories

Induction Innovations, Inc. ................................N852 1175 Jansen Farm Court Elgin, IL 60123 Phone: 877-688-9633 Fax: 847-551-3369 www.theinductor.com OEM of the patented Flameless Heat System,The Inductor ®.With models Max® & Pro Max™ serving the Autobody Repair Industry. Keep your profits in-house with the Glass Blaster™. Reduce expenses by increasing the amount of salvageable parts removed with the Fast-Off™. Increase your heating accuracy with the Rosebud™. Reduce your labor costs with the Concentrator™. Stop collateral damage created by your torches with the Mini-Ductor II™. See it to believe it-live demonstrations at booth N852.

International Epoxies & Sealers ..................... N2239 P.O. BOX 185 30241 Commerce Drive San Antonio, FL 33576 Phone: 800-451-7206 Fax: 866-239-0328 www.internationalepoxies.com Manufacturer & Distributor of Epoxies, Sealers, Adhesives. Aerosols, Molding Tapes,Plastic Repair, Ect. for the transportation aftermarket. For Distributor and Private Label Interest Please Contact Jerry @ 941-350-9796 or 1-800-451-7206 Ext 109.

Iowa Waste Reduction Center .......................... N964 6112 Chancellor Drive Cedar Falls, IA 50613-6951 Phone: 319-277-4668 Fax: 319-277-4668 paint.iwrc.org The Iowa Waste Reduction Center is revolutionizing painter training and production by introducing products that maximize the effectiveness and efficiency of your finishing operation. The IWRC has been meeting client needs for over 20 years as a service of the University of Northern Iowa.

Infiniti Laser Measuring LLC .............................N652

Island Clean Air Inc. .........................................N1029

5251 West 74th Street Minneapolis, MN 55439 Phone: 612-730-6627

8793 Camble Street, Suite 107 Vancouver, BC V6P 3J9 Canada Phone: 604-322-2979 Toll Free: 800-661-6211 Fax: 604-322-8674 www.islandcleanair.com

Infomedia..........................................................N1669

The “Original” Duster 3000 Downdraft – mobile prep station. Its HazLoc certified, works on 110 Vac. Captures dust and other dry particulate down to 3 microns, including toxic fumes. It is safe, economical and efficient. It cleans up to 5,000 sq. ft. floor space. It protects employees from poor indoor air quality issues. It saves on heating costs as well. This is “Your solution to shop air pollution”. For more information call (800) 661-8211 or visit s on line www.islandcleanair.com

14500 Sheldon Road, Suite 100 Plymouth, MI 48170 Phone: 248-381-8814 Toll Free: 888-929-5599 www.Infomedia.com.au Infomedia’s Auto PartsBridge solution is a parts ordering system with full EPC functionality. The system allows body shops to send orders directly to their dealer through a web-based application to receive quotes on genuine parts. Benefits include: -Access parts information and pricing direct from the OEM EPC -Fewer parts order errors and returns -No printing, faxing or extra time on the phone -Using more genuine parts lowers costs and improves the quality of the repair

Innovative Tools & Technologies, Inc................N733 2016 Gateway Circle, Suite A Centerville, MN 55038 Phone: 651-415-0733 Toll Free: 866-438-4884 Fax: 651-653-0255 www.innovativetools.com Specializing auto body tools & equipment including Parts Management Systems, Parts Carts, Paint Stands & Bumper Storage Racks.

IT Outsource, Inc. .............................................N1846 5084 Vista Del Amigo Yorba Linda, CA 92886 Phone: 714-414-1004 Fax: 714-414-1005 www.itout.net IT Outsource, Inc. (ITO) eliminates your need to have local network servers, saving you thousands of dollars. Run your programs on our servers. We provide hosting services for businesses running management, accounting and estimating software. ITO also provides related technical support for daily operations and training support for online learning. ITO is a Business-to-Business enterprise for the collision repair industry including Repair Centers, Insurance Companies and Independent Appraisers.

N-58 | EXHIBITOR LISTINGS

Jackco Transnational Inc ............................... N2023

Lancer Insurance Co. .......................................N1052

2112 Lee Avenue South El Monte, CA 91733 Phone: 626-856-1896 Toll Free: 888-452-2526 Fax: (626) 582-8057 www.jackco.com Jackco Transnational Inc., was established in 1994 in Los Angeles, California. We have come to serve the automotive repair equipment industry focusing our efforts in hydraulic tools and equipment. Jackco works closely with domestic and overseas manufacturers to introduce new products into this market. We also provide international sourcing through our network of manufacturers to satisfy customer’s specific needs.

370 W. Park Avenue P.O. Box 9004 Long Beach, NY 11561 Phone: 516-431-4441 Toll Free: 800-782-8902 Fax: 516-889-1727 www.lancer-ins.com/autorepair.htm Lancer Insurance Company’s auto rental division specializes in providing the coverages needed by entrepreneurial body shop owners whose customers need a rental vehicle. Rather than referring clients to a third party auto rental firm, Lancer offers body shop owners the opportunity to rent their Lancer insured vehicles and keep the revenues for themselves.

JAtech Precision (H.K.), Ltd ............................. N836

Lean Auto Body ................................................N1965

280 Martin Avenue Santa Clara, CA 95050 Phone: 920-279-9700 Fax: www.JAtechcoupler.com

1602 Carolina Street, Unit B3 Bellingham, WA 98229 Phone: 3603065369 Fax: 9054810756

LENCO ...............................................................N1727 Kaeser Compressors, Inc. ...............................N2127 P.O. Box 946 Fredericksburg, VA 22404 Phone: 540-898-5500 Toll Free: 800-777-7873 Fax: 540-898-5520 www.kaeser.com Kaeser Compressors is a global provider of quality air systems and solutions. We offer a complete line of energy efficient compressed air and vacuum systems, including rotary screw compressors from 3 to 600 hp. Omega rotary lobe blowers, vacuum packages, refrigerated and desiccant dryers, filters and other clean air treatment products.

Kayco Spray Booths .........................................N1967 P.O. Box 487 NEW La Vernia, TX 78121 Phone: 830-779-2051 Toll Free: 800-529-2640 Fax: 830-779-1034 www.kaycospraybooth.com KAYCO Spray Booths Inc. strives to be your preferred supplier of quality spray booth systems and accessories. Our product line offers a diverse array of spray booth configurations that provide you with a high quality solution at an affordable price.

Keysco/ALC ........................................................N632 5200 Richmond Road Cleveland, OH 44146 Phone: 216-831-0550 Toll Free: 800-253-9726 Fax: 216-831-9573 www.shindustries.com KEYSCO/ALC offers a wide variety of body shop tools and equipment.We have the largest selection of US made maskers and portable work stands. ALC is the market leader in abrasive blasters with 44 models available-siphon, pressure and cabinet models. We also offer the complete line of Viking air tools-many are made in the USA- featurning the original Straight Line Sanders. Come visit us in Booth N632.

KlipKits.com .....................................................N1039 P.O. Box 170088 NEW Irving, TX 75017-0088 Phone: 866-693-9621 www.klipkits.com KlipKits are used for bumper cover reattachment. It includes all clips necessary to meet OEM specifications. It reduces labor time for the body shops and guarantees the parts needed will be accurate. It eliminates the necessity to go to a dealer for a part that the body shop may not have on hand. It is cost effective to the bumper supplier and also the body shops.

P.O. Box 348 319 West Main Street Jackson, MO 63755 Phone: 573-243-3141 Toll Free: 800-747-4743 www.lencoautomotive.com

Lex-Aire Products Inc ......................................N1027 34-2 Sullivan Road NEW N Billerica, MA 01862 Phone: 978-663-7202 Fax: 978-663-7305 Manufacturer of state of art HVLP spray equipment for over 20 years introducing HVLP to the automotive aftermarket.Come see our new Turbo-Dryer for drying waterborne finishes.

Light Up Customs LLC ......................................N2173 207 W. Saint Charles Road Villa Park, IL 60181 Phone: 630-832-4300 Fax: 630-530-0952 www.lightupcustoms.com Light up customs is the exclusive licensing for gator glass technology a revolutionary pantented technology that allows personal designs,trademarks,logos advertising slogans and custom graphics to be incorporated into the painted surfaces of vehicles,vehicle accessories and then illuminated. Auto’s trucks,boats airplanes and anything else you can imagine.

Lightning Gloves.................................................N828 31 Astor Avenue Norwood, MA 02062 Phone: 800-540-4397 Toll Free: 800-540-4397 Fax: 781-551-0336 www.lightninggloves.com Lightning Gloves...The new generation of hand protection exclusively for the automotive industry. Come and see the NEW Lightning Gloves line of hand protection! From our original Black Lightning Nitrile to our Ultra Thick 15 mil Blue Lightning Latex, we have a glove to fit you! Also introducing the brand NEW Aloe Power Glove Line! See how your hands can benefit from the healing powers of an aloe glove!

EXHIBITOR LISTINGS | N-59

Meadowbrook Insurance Group ..................... N2253 LKQ Corporation ...............................................N1246 120 N. LaSalle Street, Suite 3300 Chicago, IL 60602 Phone: 312-621-1950 Toll Free: 877-557-2677 Fax: 312-621-1969 www.lkqcorp.com The nation’s leading OEM recycled and aftermarket replacement parts source. OEM recycled collision and mechanical assemblies, including a complete line of remanufactured engines and transmissions. Aftermarket coverage includes CAPA and Keystone’s Platinum Plus fenders, bumpers, hoods, grilles, cooling, lighting, reconditioned aluminum wheels, mirrors and more plus a complete line of PBE products. Nationwide availability. 866-LKQ-CORP.

Lumenyte International Corporation ................N959 74 Icon Foothill Ranch, CA 92610 Phone: 949-829-5200-214 Fax: 949-829-6975 www.lumenytetransportation.com

NEW

Exciting New Lighting Products for the Automotive Industry

11880 College Boulevard, Suite 500 Overland Park, KS 66210 Phone: 913-339-5055 Toll Free: 800-726-9006 Fax: 913-273-0364 www.wcpolicy.com/asa ASA has chosen Meadowbrook Insurance Group as the provider of business insurance because of their expertise in workers’ compensation insurance. ASA membership attractions include dividend programs (where eligible), “one-stop” customer service, free loss control analysis, interest-free pay plans and more! Contact a Meadowbrook professional today by calling 1-800-726-9006 or visit www.wcpolicy.com/asa.

Medi-Rub Corporation .......................................N760 240 Calle Pintoresco San Clemente, CA 92672 Phone: 949-369-6900 Toll Free: 877-633-4782 Fax: 949-366-6363 www.medirubmassagers.com Medi-Rub Corporation is home of the World’s Finest Foot and Body Massagers.

Metropolitan Enterprises Appraisals ................N757

M.G.Distributor, Inc. .......................................... N846 7324 Reseda Boulevard, #104 Reseda, CA 91335 Phone: 310-3675166 Fax: 213-6272070 M.G.Distributor.INC.is a professional importor,especially in air spray guns , air tools,paint accessories (paint stick, paint strainer..) business line ; Suppling high quality products & excellent service into industrial and automotive markets are main goals of M.G.Distributor.INC.

P.O. Box 351 NEW North Easton, MA 02356-0351 Phone: 888-567-9995 Fax: 425-675-8477 www.met-appraisals.com Metropolitan Enterprises is your best choice for appraisal services. We cover the North East of the United States. We offer professional auto, specialty and heavy equipment damage appraisals. We also handle Locus, List, Mist and Reinspection services. With over 20 years experience in the automotive and appraisal industry, we provide excellent service, reasonable rates and great turnaround time. Please come visit our booth and enter to win an IPAD

Management Success..................................... N2068 412 W Broadway, Suite 300 Glendale, CA 91204 Phone: 818-500-9631 Fax: 818 863 1053 www.managementsuccess.com

NEW

Massaging Insoles by Healthy Feet, Inc. ........N1041 1216 Sussex Street Boynton Beach, FL 33436 Phone: 561-386-6569 Toll Free: 866-301-3338 Fax: 561-547-4684 www.massaginginsoles.com Glycerin-filled, therapeutic, massaging insoles. Great for your feet, knees, hips and back. Massages your feet, increases circulation and it is an excellent shock absorber. Two year replacement guarantee!

Mitchell International ......................................N1523 9889 Willow Creek Road San Diego, CA 92131 Phone: 858-368-7000 Toll Free: 800-861-5068 www.mitchell.com Mitchell is a full-line provider with solutions to fit shops of every size—encompassing all of the critical components of your collision enterprise. Our comprehensive suite of repair solutions provides you with the essential tools you need to run your shop more profitably and effectively—driving down costs, reducing cycle times, and producing even more satisfied customers. Mitchell solutions are hard at work in shops all across the nation, and they’re ready to go to work for you.

Mattei Compressors, Inc. ................................N1641 9635 Liberty Road, Suite E Randallstown, MD 21133 Phone: 410-521-7020 Fax: 410-521-7024 www.matteicomp.com Heard the best kept secret in air compressors for >50 years? Rotary compressors that run slow like diesel engines? Last 2-3X longer than a screw? Called a MATTEI vane. Simple. No Bearings. Priced right. Save energy. Quiet without cabinet, silent with. So reliable each gets a 10 Year Warranty. Easy to operate and maintain. Stackable/Duplex. Ideal for upgrading to waterborne. Experience what you get when one invests in R & D instead of advertising. Come see your last air compressor at booth N1641.

MobileTech....................................................... N2349 P.O. Box 5950 Clearwater, FL 33758-5950 Phone: 727-531-7885 Fax: 727-531-7850 www.mobiletechexpo.com The 2011 Int’l Mobile Tech ExP.O. is for the Automotive Appearance Repair and Reconditioning Professional. For the last decade it has become THE event for Mobile-Techs the world over. Mobile-Techs come to compete in the Dent Olympics & Paint Restoration competition as well as the Leather Restoration & Work Vehicle contests. Sponsored by Mobile-Tech News and Detailers Digest. The ExP.O. will be Jan 20-22, 2011 in Corpus Christi, Texas. Also mailing-marketing-office-solutions for Europe

N-60 | EXHIBITOR LISTINGS

Monument Tools Inc...........................................G627 12077 E Laurel Lane Scottsdale, AZ 85259 Phone: 480-451-5204 Fax: 480-451-5488 www.monumenttoolinc.com

NEW

Morgan Manufacturing, Inc. ........................... N2028 521 Second Street P.O. Box 737 Petaluma, CA 94952 Phone: 707-763-6848 Toll Free: 800-423-4692 Fax: 707-763-4507 www.morganmfg.com Morgan Manufacturing produces slide hammers, abrasive disc trimmer, spray gun holder, painter’s work station, vacuum puller attachment & door bushing tool.

Motor Guard Corporation .................................N1646 580 Carnegie Street Manteca, CA 95337 Phone: 209-239-9191 Toll Free: 800-227-2822 Fax: 209-239-5114 www.motorguard.com MOTOR GUARD Compressed Air Systems and Components. Magna StudWelders and Accessories. Extensive Refinishing and Detailing Accessories. World Class OPTIMA Sprayguns. Shop Power Pressure Washers

Network Claims Solutions, Inc. .......................N1841 3014 Via Rialto Street Fort Myers, FL 33905 Phone: 850-576-0430 Fax: 866-646-4973 www.networkclaimssolutions.com Network Cllaims Solutions (NCS) is changing the independent appraisal business through honest and ethical practices, since 1998. We offer full national coverage for your auto appraisal needs and focus on appraisal quality and appraiser retention. Please stop by our booth and we can discuss how we can help your company get the quality work that will save you money on your bottom line.

NewEra Software ...............................................N947 722 W. Shepard Lane #104 Farmington, UT 84025 Phone: 801-924-8696 Toll Free: 877-447-4707 Fax: 801-447-4708 www.newerasoftware.com iAutoFocus collision management software for auto body repair is designed with the latest Windows technology to simplify management functions for body shops of any size. iAutoFocus™ is the most innovative management system in the marketplace for complete control of sales, schedules, production, parts, receivables, labor, accounting, business reports, statistics and much more. iAutoFocus is a proven and tested leader in the industry with all the latest communication and management tools.

Novatek Corporation ..........................................N824 NATEF ............................................................... N2058 101 Blue Seal Drive, SE Suite 101 Leesburg, VA 20175 Phone: 703-669-6600 Fax: 703-669-6125 www.natef.com NATEF was founded in 1983 as an independent, non-profit organization with a single mission: To evaluate technician training programs against standards developed by the automotive industry and recommend qualifying programs for certification (accreditation) by ASE, the National Institute for Automotive Service Excellence.

National Alliance of Paintless Dent Repair Technicians ................................. N2348 P.O. Box 436 Gibsonville, NC 27249 Phone: 877-627-3781 Fax: 336 449-7164 www.napdrt.org The mission of the National Alliance of Paintless Dent Repair Technicians is to unite independent PDR technicians, and to educate both technicians and consumers about the accountability, quality service, and value provided by our members.

National Auto Body Council (NABC)..................N773 12 Carriage Lane Walpole, MA 02081 Phone: 617-803-1120 Fax: 617-522-8661 www.autobodycouncil.org National Auto Body Council

155 Philips Road Exton, PA 19341 Phone: 610-363-7800 Toll Free: 866-563-7800 Fax: 610-363-9620 www.novatekco.com Novatek Corporation is the leading supplier of critical surface preparation equipment and portable air filtration systems for the hazardous and non hazardous environments. Novatek manufactures a comprehensive range of dustless needle scalers, air hammers, hand grinders, HEPA filtered vacuums. Its innovative range of portable air filtration machines filters up to 2000 cfm of air per minute. Novatek makes quick work of your toughest removal and cleaning projects.

NOVOTAPES ......................................................N1872 Distribution Center, Building 8 944 N. Barfield Drive Marco Island, FL 34145 Phone: (239) 642-TAPE www.novotapes.com

NEW

Novotapes has a proven international market acceptance and an outstanding reputation for excellence and offers a full range of environmentally friendly automotive refinishing products including the new generation of masking tape, Gold Bond™, along with premium crepe and foam masking tapes, and pre-folded masking film

NRD LLC ............................................................ N1740 2937 Alt Boulevard P.O. Box 310 Grand Island, NY 14072-0310 Phone: 800-525-8076 Toll Free: 800-525-8076 Fax: 716-773-7744 www.nrdstaticcontrol.com/BlowGuns.html Manufacturer of the Neutralizer Anti-Static blow-off gun and other Static Control Devices

EXHIBITOR LISTINGS | N-61

OEConnection LLC ............................................N1259

Performance Radiator Pacific, LLC .................N1873

4205 Highlander Parkway Richfield, OH 44286 Phone: 330-523-1800 Toll Free: 888-776-5792-2 Fax: 330-523-1700 www.OEConnection.com/Shop OEConnection is the producer of CollisionLink®, the all-makes, all-models online parts ordering solution used by thousands of shops and dealers nationwide. It is the technology chosen by six OEMs to administer their competitively-priced parts programs. Shops using CollisionLink get exclusive access to nine automaker parts programs to help them buy more OE parts. Learn how to take advantage of OEM parts programs, through CollisionLink, to satisfy customers, insurers… and your bottom line!

2667 S. Tacoma Way Tacoma, WA 98409 Phone: 877-723-4286 Toll Free: 800-522-2446 Fax: 801-261-1188 www.performanceradiator.com Performance Radiator ® Distributors, bodyshops, insurance companies, and do-it-yourselfers nationwide for over 20 years. Lowest prices, best service, and 60 locations quickly delivers the radiator, condenser, or cooling fan needed to fix your gas, diesel, or hybrid car or truck today

OPTIMA Spray Equipment................................N1646 580 Carnegie Street Manteca, CA 95337 Phone: 209-239-9191 Fax: 209-239-5114 www.motorguard.com

Panasonic Solutions Company ........................N1424 Three Panasonic Way 2F - 5 Secaucus, NJ 07094 Phone: 201-392-4458 www.panasonic.com/business-solutions Panasonic Solutions Company empowers people whose jobs depend on reliable technology, delivering collaboration, information-sharing and decision-support solutions for a wide range of government and commercial enterprises. Products and services within the company’s portfolio include Panasonic Toughbook® mobile computing solutions, professional projectors, displays and HD video acquisition and production solutions.

Parts & People ....................................................N925 899 Logan Street, Suite 311 NEW Denver, CO 80203 Phone: 303-765-4664 Toll Free: 800-530-8557 Fax: 303-764-4650 www.partsandpeople.com Parts & People is a trade-only publication whose goal is to provide news, information, and insightful business profiles to automotive businesses with the purpose of sharing and cultivating good, ethical, and profitable business practices. We create a premium environment for readers and a receptive audience for advertisers. Parts & People provides in-depth local coverage on issues, businesses & people not found elsewhere.

Perma-Tech Industries, Inc. ............................. N834 5005 14th Avenue Columbus, GA 31904 Phone: 706-507-2066 Toll Free: 888-885-4637 Fax: 706-221-8260 www.perma-tech.com Perma-tech spray on cartridge system: “It just doesn’t get any easier.” Perma-tech has eliminated high start up cost & lengthy maintenance issues all with no wasted product. Our environmentally-safe coatings, made of 100% solids, offer high tensile strength, impressive elongation with superior abrasion & corrosion resistance.The Perma-tech spray on cartridge system is the perfect addition to your collision repair shop. Visit at booth N834 & “Stop Sending YOUR Profits Elsewhere.”

Pilkington & OETech ...........................................G519 3440 Centerpoint Drive Urbancrest, OH 43123 Phone: 614-801-5900 Fax: 614-801-5955 www.pilkington.com Pilkington Automotive Glass Replacement (AGR) provides OEM quality automotive and flat glass and automotive and flat glass accessories to auto glass replacement and glazing professionals throughout the United States. AGR stocks glass for over 2000 vehicles on the road and thousands of accessories with a commitment to provide superior service and quality to our customers while continuously seeking to improve and expand upon our products and services to meet diverse and changing customer needs.

Polycracker Inc. .............................................. N2249 487 Division Street Boonton, NJ 07005 Phone: 973-335-2828 Toll Free: 800-334-2524 Fax: 973-402-7222 www.fisheyeterminator.com/polycracker Manufacturer of wax and grease remover for fisheye problems also all purpose cleaners. Polycracker Prep Wash.

Perfection Software, Inc. ................................N2132

Preval Spray Gun ............................................. N2273

P.O. Box 297227 20871 Johnson Street, Suite 116 Pembroke Pines, FL 33029 Phone: 954-704-0253 Toll Free: 800-766-7530 Fax: 954-704-1650 www.perfectionsoftware.com

1300 North Street Coal City, IL 60416 Phone: 866-634-5100 Fax: 815-634-5100 www.prevalspraygun.com You can spray just about everything with the Preval Spray Gun. This handy portable tool can spray all kinds of liquid solutions. Paint, lacquer, solvents, stains, oil, cleaners, insecticide, fertilizer, disinfectants, even clear water – Preval does it all. Preval is a big time saver for small paint jobs. Forget trying to match color swatches on pre-filled spray cans. Preval lets you use your own paint, or stain, so you get perfect color matching every time. You can double your productivity by using a different jar for each job. Just insert the power tube, and you’re ready to spray the new liquid. Light to hold and fun to use, Preval will make your life a breeze.

Complete PBE Jobber/WD Management Systems on Windows Networkad now with a Web Interface, Includes Bar Code capabilities, Accounts Payable, General Ledger and Payroll. PDA’s for Salespeople and Phy. Inventory. Eric Sternfield Pres/Sales

N-62 | EXHIBITOR LISTINGS

Prime Supply Inc. ............................................ N2027

Reliable Automotive Equipment, Inc.................N652

10018 Lower Azusa Road, Unit C El Monte, CA 91731 Phone: 626-575-4568 Fax: 626-575-4968 www.airvantagetools.com Offering a full line of AirVANTAGE low profile palm style pneumatic sanders.

49 Navesink Avenue Fair Haven, NJ 07704 Phone: 732-747-1770 Toll Free: 800-328-7855 Fax: 732-747-5501 www.rae-service.com

RightSignature ................................................ N2039 Pro Spot International Inc ...............................N1421 2625 Temple Heights Drive Oceanside, CA 92056 Phone: 760-407-1414 Toll Free: 877-776-7768 Fax: 760-489-1421 www.prospot.com Manufacturer of Resistance Spot Welders, Inverter Spot Welders, MIG Welders, Dent Pulling Systems, and Aluminum Repair Systems.

PRO-TEK SPRAY EQUIPMENT .............................N872 901 Rue Harelle Street Longueuil, QC J4G 2M8 Canada Phone: 450-651-4249 Toll Free: 800-361-7956 Fax: 450-651-9941 www.pro-teksprayequipment.com

Pull-It Corporation ...........................................N1547 6920 SW 111th Avenue Beaverton, OR 97008 Phone: 503-644-9167 Toll Free: 800-678-5548 Fax: 503-644-2733 www.moclamp.com Maker of Mo-Clamp self-tightening clamps, accessories, measuring gauges and chains.

1921 State Street NEW Santa Barbara, CA 93109 Phone: 800-921-4250 www.rightsignature.com RightSignature is an innovative electronic signature solution that reduces cycle times, cuts expenses, and improves the customer experience in material damage claims. A top 5 insurance carrier recently announced the largest cloud e-signature deployment in history, powered exclusively by RightSignature. With an elegant, intuitive user interface, RightSignature replicates the pen-andpaper signing experience in any web browser. Customers review documents, fill in form fields, and create an actual, wet-like signature online with a mouse or on the iPhone or iPad touchscreen.

Rotool ................................................................N1541 3461 Appleside Boulevard Clarkston, WA 99403 Phone: 509-758-8590 Toll Free: 800-332-7685 Fax: 509-758-8590 www.rotoolvacuumsystems.com RoTOOL manufactures dustless sanding systems. Our dustless sanding system can be attached to any hand tool to effectively remove all dust. Our vacuum systems create more suction than all our competitor’s systems. Our system can vacuum shops and offices, keeping the whole facility clean. We manufacture dust removal systems for sandblast booths. The RoTOOL system cleans the air better than almost every other filter system using 1 micron dust filters.

Rubber-Seal Medallion Refinish Systems ....... N847 RealParts.com ....................................................N766 308 Market Street Warren, RI 02885 Phone: 480-515-2486 Toll Free: 888-828-0014 Fax: 480-323-2345 www.realparts.com Sourcing Recycled Parts Has Never Been Easier! Use our online Internet application to quickly and easily locate recycled parts from all of your preferred vendors. No confusing databases, multiple phone calls, busy signals, hold time or waiting for promised call backs. Receive live information confirming availability, condition, to-your-door price and delivery all in accordance with your guidelines and expectations. Free trial subscriptions. Register today at www.realparts.com.

Reflex Truck Liners ..........................................N1647 56 Oak E Leamington, ON N8H 2C2 Canada Phone: 519-326-6104 Toll Free: 800-339-9701 Fax: 519-326-4188 www.langeman.com Reflex® and Gardit ® are registered trademarks that identify two of our professional coating systems used extensively for spray-on truck bed liners and many other similar applications. More than 600 North American Dealers have licensed the use of our professional machinery and chemistry developed, manufactured, sold and supported by Langeman Manufacturing Limited.

5751 North Webster Street Dayton, OH 45414 Phone: 937-890-6547-222 Toll Free: 800-257-6547 Fax: 937-264-7841 www.medallionrefinish.com Rubber-Seal/Medallion Products is a manufacturer producing unique, problem-solving products such as clear coats, primers, additives, coatings, adhesives, sealants and other collision repair shop products.

RV Damage Repair Est. ....................................N1925 2944 Bishop Road Willoughby Hills, OH 44092 Phone: 440-943-0994 Fax: 440-943-8967 www.rvresource.com **NEW** RV Damage Repair Estimator Online (demo available at booth N1925) FEATURING: The RV Damage Repair Estimator Manual and the NEW RV Damage Repair Estimator Online Save time on estimate preparation and claims costs by eliminating the guesswork in labor times and material prices. Other Services Offered: RV Insurance Claims Training RV Technical Consulting Vehicle Appraisal and Damage Assessment Estimate Evaluation Review of Repair Techniques Locate Hard to Find Parts Parts Pricing Assistance Repair Shop Locator Service Litigation Support

EXHIBITOR LISTINGS | N-63

S.M. Arnold, Inc. ...............................................N2241

Shoot Suit Inc. ..................................................N1058

7901 Michigan Avenue St Louis, MO 63111-3594 Phone: 314-544-4103-104 Toll Free: 800-325-7865 Fax: 314-544-6967 www.smarnoldinc.com Automotive Cleaning Accessories: Buffing Pads & Bonnets, Polishing Cloth, Wash Mitts, Genuine Leather Chamois, Water Sprite Synthetic, Microfiber, Brushes, Push Brooms, Sponges, Applicators.

1721 SE Grace Avenue Unit D Battle Ground, WA 98604 Phone: 360-687-3451 Toll Free: 800-422-1604 Fax: 360-687-3452 www.shootsuit.com Shoot suit is the original made in usa reuseable/washable painters coverall coated nylon front,sleeve & hood. Cotton/poly breathable back panel. Our hhl all nylon suit is high quality import for the price concious. Detro mfg sells us made air-paint shakers, tack cloth both conventional and a new waterborne cloth, spray hoods, clean grease & wax remover. Rh-products mfg. Hand sanding boards/files.

SCA Appraisal Company ..................................N2172 3817 W. Magnolia Boulevard Burbank, CA 91505 Phone: 800-572-8010 Fax: 800-544-1332 www.sca-appraisal.com

SPERITEX ........................................................... N863

For over 30 years, SCA Appraisal Company, an independent appraisal company servicing the entire nation, has been helping its client control cost while maintaining service levels. We achieve this by having our people remain focused on exceeding a client exception as it relates to severity cost, cycle time and vehicle owners claim experience in the field

SCA Tissue North America .............................. N1126 1451 McMahon Drive Neenah, WI 54956 Phone: 800-282-6455 Toll Free: 800-282-6455 www.torkusa.com SCA Tissue has created a TorkÂŽ wiper for every shop task. From light surface wiping and hand cleaning, to lint-free prep work and tough solvent cleanup, Tork wipers get the job done right the first time with superior quality, professional strength and cost-saving dispensing solutions.

Schrader International..................................... N1125 205 Frazier Road Altavista, VA 24517 Phone: 434-369-8820 Toll Free: 800-288-1804 www.renner-compressors.us

NEW

SchraderAir is a registered trademark of Schrader International, Inc. SchraderAir provides Reciprocating Air Compressors and related equipment to the industrial and automotive service industries. Schrader International Inc. has partnered with RENNER GmbH Compressors of Germany to provide the best quality and value in Rotary Screw Air Compressors to the US market. Schraderâ&#x20AC;&#x2122;s rich history with compressed air dates back to 1844, when August Schrader developed valving solutions for underwater diving helmets and later, pneumatic tires for bicycles. Subsequent innovations included the first snap-in tire valve, the first aerosol spray mechanism, the Primary Seal A/C charge valve, the Mini pressure relief valve for A/C systems, the first positive stop valve core, unique fuel pressure relief and regulator products, and Tire Pressure Monitoring Systems.

Seymour of Sycamore......................................N1723 917 Crosby Avenue Sycamore, IL 60178 Phone: 815-895-9101 Toll Free: 800-435-4482 Fax: 815-895-3457 www.seymourpaint.com The inventor of aerosol spray paint

1830 W. Mound Road Joliet, IL 60436 Phone: 815-730-0505 Fax: 815-730-0565 www.speritex.com Spray Booth Ceiling Diffusion Media Manufactured in Italy, Speritex media is used as an OEM diffusion pad in many Italian spraybooths such as Blowtherm, Nova Verta,CMC, Saima and others. Speritex media has proven to be the highest quality diffusion media available today. As the quality of paint spraybooths and painting techniques have progressed over the years, so has the quality of Speritex media. West Coast Distributor: www.FilterSystemsUSA.com Central US Distributor: www.AJDralle.net

Spray Enclosure Technologies Inc. .................N1732 1427 N Linden Avenue Rialto, CA 92376 Phone: 909-419-7011 Toll Free: 800-535-8196 Fax: 909-419-7020 www.spraytech.com The Spray Enclosure Technologies Group includes Spray-Tech, Junair Americas and Mercury Air. Our Company designs and manufactures the highest quality refinish equipment in our industry and has since 1993. All of our products meet or exceed EPA, OSHA and NFPA requirements. Please visit our booth to learn more about how we can help you find the most profitable solution for your facility.

SprayZone.Net Refinishing Technologies .......N1446 14059 Garfield Avenue Paramount, Ca 90723 Phone: 562-755-8210 Fax: 562-790-8079 www.sprayzone.net Sprayzone.Net service the collision repair industry we manufacture: automotive spray booth, prepzone,mixingzone, truck booth, and industrial open face. - On behalf of sprayzone. Net spray booth manufacturing, we would like to thank you for taking a special interest in our booths. We hope to see you in our booth in nace ph:562-602-0101

N-64 | EXHIBITOR LISTINGS

Toyota Motor Sales U.S.A., Inc. .......................N1553 Steck Manufacturing Co., Inc.......................... N1747 1115 South Broadway Dayton, OH 45417 Phone: 937-222-0062 Toll Free: 800-227-8325 Fax: 937-222-6666 www.steckmfg.com Steck manufactures specialty tools and equipment that makes life easier for the collision repair technician. Steck solicits new tool ideas from technicians in the field and pays royalties for those ideas they use. Call Ray Steck about our Idea Submission Program.

Summit Software & Mobile Solutions...............N753 12130 Travertine Court Poway, CA 92064 Phone: 858-547-8697 Fax: 858-547-8698 www.summitsoftwaresolutions.com Summit Software & Mobile Solutions shop management systems and its Help I Crashed My Car on-line and mobile marketing platform help collision repairers Capture, Service and Retain more customers and repair opportunities while insuring their shopâ&#x20AC;&#x2122;s operate their shopâ&#x20AC;&#x2122;s Better, Faster and More Profitably.

Sungold Abrasives .............................................N953 4685 Webber Grand Rapids, MI 49525 Phone: 516-236-4681 Fax: 616-363-2335 www.sungoldabrasives.com

Texas State Technical College .......................... N648 3801 Campus Drive Waco, TX 76705 Phone: 254-867-4854 Toll Free: 800-792-8784 Fax: 254-867-2315 www.tstc.edu Post Secondary Educational Training Program for Collision repair technicians.

TG Products ........................................................N858 1840 Prairie City Road, Suite 100-140 Folsom, CA 95630 Phone: 916-316-3672 Fax: 916-673-9754 www.therailsaver.com TG Products introduces The Rail Saver, an innovative new system to repair damaged side members and frame rails. Designed by an auto body technician, this patent pending technology allows you to measure, insert and repair quickly, easily and accurately. Converts your 4 ton ram into a powerful box rail repair tool that will reduce cycle times and allow your shop to repair more cars with improved repair technique.

The Hertz Corporation...................................... N1147 225 Brae Boulevard Park Ridge, NJ 07656 Phone: 201-307-2000 Toll Free: 800-654-3131 www.hertz.com Hertz is a growing company in the rental replacement market, with a significant national presence. Hertz has the capability to provide superior rental services for body ships, insurance companies, and fleet leasing companies. We offer competitive pricing, customer pick up and delivery service, newer cars and 24hour emergency roadside assistance. With a history of leadership and innovation, Hertz provides the best value added services in the industry.

19001 South Western Avenue, WC22 Torrance, CA 90501 Phone: 310-468-0551 Fax: 310-381-5066 www.toyotapartsandservice.com Exclusive Authorized Manufacturer and Distributor of Geniune Toyota Parts in the United States. Toyota also provides factory technical information and factory training.

Trimaco, LLC .....................................................N2073 2300 Gateway Centre Boulevard, Suite 200 Morrisville, NC 27560 Phone: 314-534-5005 Toll Free: 800-325-7346 Fax: 314-531-1723 www.trimaco.com With more than 150 years of collective industry experience, Trimaco delivers exceptional customer service and a broad range of high quality products. Our wide array of products provides simplified one stop shopping for all your preparation and protection needs. Product lines include automotive masking paper, shop towels, rags & wipers, protective wear (spray suits, disposable coveralls, hoods & gloves) and other miscellaneous sundries. Trimaco offers you protection from start to finish.

Tsunami Compressed Air Solutions ................N1973 301 Chelsea Rd NEW Monticello, MN 55362 Phone: 763-295-5635 Toll Free: 800-782-5752 Fax: 763-295-6601 www.gosuburban.com ISO-9001:2000 Certified Manufacturer of compressed air filtration and treatment products including the Tsunami Water Separator, Moisture Minder line of auto drains, and new this year, a Breathable Air package.

Uneeda Enterprizes, Inc...................................N2134 640 Chestnut Ridge Road Spring Valley, NY 10977 Phone: 845-426-2800 Toll Free: 877-863-3321 Fax: 845-426-2200 www.sandpaper.com For over 40 years, Uneeda has been supplying superior quality coated abrasives for every sanding, grinding and finishing application. Uneeda is the exclusive agent in North America for Ekamant coated abrasive products, manufactured in Sweden. Uneeda offers a full line of paper, film and cloth backed abrasive products including PSA and Hook & Loop discs; Plain, PSA and Hook & Loop Sheets; Fibre Discs; Eezer Brand Sanding Backup Pads; Ekasand ROS Machines as well as many abrasive specialties.

UniCure Spraybooths .......................................N1848 104 Spence Lane Nashville, TN 37210 Phone: 615-889-3330 Toll Free: 800-868-3033 Fax: 615-889-6773 www.spraybooths.com 29 Years in business. Automobile and Industrial Spraybooth systems. Small parts booth, Truck booths, Prep stations, and Paint Mix rooms. Custom build department for special needs.

EXHIBITOR LISTINGS | N-65

UniFirst Corporation........................................ N2263

WURTH USA Inc. ............................................... N1139

68 Jonspin Road Wilmington, MA 01887 Phone: 800-347-7888x490 Fax: 978-658-8769 unifirst.com UniFirst, a leading supplier of work-wear and facility services to businesses since 1936, provides a wide range of apparel from industrial uniforms, specialty and protective clothing to corporate casual. We also provide floor-care and restroom services products, including a range of mats, mops, soaps, air fresheners, and paper items. UniFirst puts more than 1 million people in work apparel each day across North America and offers rental, lease, and purchase programs at the very best value.

93 Grant Street Ramsey, NJ 07446 Phone: 201-825-2710-2235 Toll Free: 800-987-4872 Fax: 888-596-1176 www.wurthusa.com Service and body shop equipment including chemicals, abrasives, tools and fasteners.

Uni-Ram Corporation .........................................N740 381 Bentley Street Markham, ON L3R 9T2 Canada Phone: 905-477-5911 Toll Free: 800-417-9133 Fax: 905-477-8922 www.uniram.com Uni-ram is a prime manufacturer of environmentally friendly products, specializing in one of the largest offerings of Factory Mutual Approved waterborne and solvent borne gun cleaners on the market. Uni-ram also makes explosion proof certified, low maintenance solvent recyclers, combination gun cleaner/recycler systems, dustless sanding vacuums, paper compactors, and sandblasters.

Vale Training Solutions ....................................N2128 2424 East Randol Mill Road Arlington, TX 76011 Phone: 817-633-4800 Toll Free: 800-233-7095 Fax: 817-633-2922 www.valetrainingsolutions.com Offers hands-on entry level and advanced intensive training in automotive damage estimating using all of the automated information systems. The Automotive Estimatics and Certified Professional Estimator courses include a complete structural estimating program. Other programs include Tractor/Trailer Estimating, and Paintless Dent Repair Certification. Two locations: PA,TX. On line courses for OSHA requirements.

VeriFacts Automotive...................................... N1842

Yodle ................................................................. N1135 50 W 23rd Street, Suite 401 New York, NY 10010 Phone: 877-276-5104 Fax: 646-753-6312 www.yodle.com We provide local businesses with simple & affordable ways to get new customers using online advertising. We are transforming local online advertising by connecting local business with consumers in a simple and measurable way. Yodle has developed an integrated approach to signing up & serving local businesses that are transitioning their marketing budgets online. Yodle is headquartered in NY with presence in 25 major cities nationwide with hundreds of employees helping thousands of customers.

Z-LINE HIGH PERFORMANCE FINISHES ...........N1025 850 Ladd Road, Building E Walled Lake, MI 48390 Phone: 248-668-8135-2228 Fax: 248-668-8134 www.z-linehighperformancefinishes.com Experience Z-Line High Performance Finishes, where cost and performance meet. Our products offer the maximum protection and durability available today at minimal expense. Z-Line products exceed the needs of industrial, fleet and equipment manufacturers to provide you with a real solution. Z-Line features include: professional color and technical support, a wide range of factory packaged OEM colors and a custom tinting system to meet any color specification. Discover Z-Line for yourself.

Zurich ............................................................... N2053

1000 Bristol Street North, Suite 17-206 Newport Beach, CA 92660 Phone: 949.272.3839 Fax: 888.397.3551 www.verifactsauto.com

7045 College Boulevard Overland Park, KS 66211 Phone: 913-339-1000 Toll Free: 888-266-7527 www.zurichna.com/zdu

VeriFacts Automotive improves collision repair quality by providing shop personnel with personalized, on-the-job coaching and mentoring on proper utilization of the latest repair procedures, using positive reinforcement and interactive learning methods. Sister company CertiFacts Automotive performs confirmation of a shop’s compliance to the Collision Industry Conference (CIC) “Class A Collision Center” requirements and also offers a program to assess and measure repair quality.

Zurich offers insurance products designed specifically for automotive businesses. Our copyrighted Unicover ® policy provides a package approach: building, signs, contents, employee tools, fleet auto, garagekeepers, customer loaners, premises, products and completed operations including mechanics errors and omissions, discrimination, customer complaint defense as well as umbrella -- all in one convenient policy and a single billing. Visit Zurich’s website or call 877-266-7527.

WIN ................................................................... N2060 101 Blue Seal Drive C/O ASE Leesburg, VA 20175 Phone: 612-327-9514 Fax: 651-736-6756 www.womensindustrynetwork.com Womens Industry Network - WIN - is a not-for-profit organization dedicated to encouraging, developing and cultivating opportunities to attract women to collision repair while recognizing excellence, promoting leadership, and fostering a network among the women who are shaping the industry.

N-66 | PRODUCT GUIDE INDEX

Product Guide Index

(as of September 13, 2010)

This section is designed for the convenience of all NACE 2010 Exposition delegates shopping for a particular product or service. Exhibitors are listed under 35 different categories that best describe the products and services displayed in their booths. Simply locate the category of interest and visit those exhibitors listed.

Additional Services

Automotive Accessories

DirectRepair Shop Network (DRSN) ................................................N939 DRS, LLC .......................................................................................N952 Goliath Carts ..................................................................................N963 Grainger ......................................................................................N2059 HyperQuest ....................................................................................N829 Metropolitan Enterprises Appraisals ...............................................N757 MobileTech ..................................................................................N2349 Network Claims Solutions, Inc. .....................................................N1841 NewEra Software ...........................................................................N947 Perma-Tech Industries, Inc.............................................................N834 Schrader International..................................................................N1125 Summit Software & Mobile Solutions .............................................N753

All Star Auto Lights ......................................................................N1840 American Honda Motor Co. ..........................................................N1467 BAF Industries ...............................................................................N853 Bossauto Import SA .....................................................................N1138 Diamond Standard Brand Division ................................................N2352 Grainger ......................................................................................N2059 Light Up Customs LLC..................................................................N2173 LKQ Corporation ..........................................................................N1246 Lumenyte International Corporation ...............................................N959 Performance Radiator Pacific, LLC ...............................................N1873 Pilkington & OETech ....................................................................... G519 Preval Spray Gun .........................................................................N2273 Pull-It Corporation........................................................................N1547 S.M. Arnold, Inc............................................................................N2241 Toyota Motor Sales U.S.A. ............................................................N1553

Air Systems / Tools • Air Blowers/Blow Guns • Air Cleaners • Air Compressors/ Accessories Air Dryers • Air Regulators/Guages AutoglasSolutions .......................................................................... G622 Buff and Shine MFG, Inc...............................................................N1824 Compressed Air Systems .............................................................N2247 Dent Fix Equipment......................................................................N1224 DJS Fabrications, LLC ....................................................................N963 Dynabrade, Inc.............................................................................N1929 Enterprise Rent-A-Car ..................................................................N1024 Gardner Denver, Inc. ......................................................................N926 Grainger ......................................................................................N2059 Hope Air Tools Enterprise Co., LTD ..................................................N763 Kaeser Compressors, Inc..............................................................N2127 M.G.Distributor, Inc. .......................................................................N846 Mattei Compressors, Inc. .............................................................N1641 Motor Guard Corporation..............................................................N1646 Novatek Corporation ......................................................................N824 Preval Spray Gun .........................................................................N2273 Prime Supply Inc..........................................................................N2027 Rubber-Seal Medallion Refinish Systems .......................................N847 Schrader International..................................................................N1125 Shoot Suit Inc. .............................................................................N1058 Tsunami Compressed Air Solutions ..............................................N1973 Uneeda Enterprizes, Inc................................................................N2134 UniCure Spraybooths ...................................................................N1848 WURTH USA Inc. ..........................................................................N1139

Associations / Organizations American Aimers, Inc. ..................................................................N2026 Automotive Recyclers Association ..................................................N848 Automotive Service Association ...................................................N2152 BCNW - Benefit Consultants Northwest ........................................N2255 CAPA-Certified Automotive Parts Association ................................N1939 Collision Hub................................................................................N1940 DirectRepair Shop Network (DRSN) ................................................N939 Iowa Waste Reduction Center.........................................................N964 Mattei Compressors, Inc. .............................................................N1641 Metropolitan Enterprises Appraisals ...............................................N757 National Alliance of Paintless Dent Repair Technicians .................N2348 National Auto Body Council (NABC) ................................................N773 WIN Womens Industry Network ....................................................N2060

Auto Auctions BAF Industries ...............................................................................N853 Buff and Shine MFG, Inc...............................................................N1824 Collision Hub................................................................................N1940 Insurance Auto Auctions ...............................................................N1947 International Epoxies & Sealers ....................................................N2239

Body / Frame Repair • Anchoring Equipment • Clamps/Chains • Fixturing Equipment • Measuring Equipment • Pulling Equipment • Straightening Equipment ALLDATA LLC. ..............................................................................N2043 American Aimers, Inc. ..................................................................N2026 Bee Line Company .......................................................................N1972 Bossauto Import SA .....................................................................N1138 Buff and Shine MFG, Inc...............................................................N1824 International Epoxies & Sealers ....................................................N2239 Car-O-Liner Company ..................................................................N1753 Car Bench......................................................................................N652 Cebotech Inc................................................................................N1054 Celette Incorporated ......................................................................N841 Chief Automotive Technologies .....................................................N1053 CJJ Inc. .......................................................................................N1033 Collision Services Inc. ..................................................................N1733 Dent Fix Equipment......................................................................N1224 DirectRepair Shop Network (DRSN) ................................................N939 DJS Fabrications, LLC ....................................................................N963 General Motors ............................................................................N1252 GL Enterprises .............................................................................N1640 Goff’s Enterprises ..........................................................................N649 H&S Autoshot Mfg. Co., LTD .........................................................N1833 Hi-Tech Paintless Dent Removal...................................................N1040 Induction Innovations, Inc...............................................................N852 Jackco Transnational Inc ..............................................................N2023 Keysco/ALC ...................................................................................N632 Light Up Customs LLC..................................................................N2173 Mattei Compressors, Inc. .............................................................N1641 Morgan Manufacturing, Inc. .........................................................N2028 Preval Spray Gun .........................................................................N2273 Rubber-Seal Medallion Refinish Systems .......................................N847 SprayZone.Net .............................................................................N1446 Steck Manufacturing Co., Inc. ......................................................N1747 TG Products ...................................................................................N858 Uneeda Enterprizes, Inc................................................................N2134

PRODUCT GUIDE INDEX | N-67

Business Products & Services • Advertising/Marketing Materials • Business Forms/Cards • Car Rental Programs ADP .............................................................................................N2057 AutoglasSolutions .......................................................................... G622 ALLDATA LLC. ..............................................................................N2043 Audatex, a Solera Company .........................................................N1245 Auto Data Direct Inc. ......................................................................N533 AutoMobile Technologies, Inc. ........................................................N840 Automotive Service Association ...................................................N2152 Avis Budget Group .......................................................................N1934 BCNW - Benefit Consultants Northwest ........................................N2255 Buff and Shine MFG, Inc...............................................................N1824 Carfax, Inc. ..................................................................................N1038 Car-Part.com ...............................................................................N1966 CCC Information Services, Inc. .....................................................N1853 Cintas Corporation .......................................................................N2055 Collision Hub................................................................................N1940 Collision Services Inc. ..................................................................N1733 CSi Complete .................................................................................N958 Dent Doctor ...................................................................................N832 CSi Complete .................................................................................N958 CarCareONE by GE Money............................................................N2063 DuPont Performance Coatings......................................................N1533 FastTrack Process Control ..............................................................N962 General Motors ............................................................................N1252 GLASS DOCTOR ............................................................................. G726 Goliath Carts ..................................................................................N963 Grainger ......................................................................................N2059 Infomedia ....................................................................................N1669 IT Outsource, Inc. .........................................................................N1846 Lancer Insurance Co. ...................................................................N1052 Massaging Insoles by Healthy Feet, Inc. .......................................N1041 Meadowbrook Insurance Group ...................................................N2253 Metropolitan Enterprises Appraisals ...............................................N757 Mitchell International ...................................................................N1523 Network Claims Solutions, Inc. .....................................................N1841 NewEra Software ...........................................................................N947 Perfection Software, Inc. ..............................................................N2132 RealParts.com ...............................................................................N766 SCA Appraisal Company...............................................................N2172 Summit Software & Mobile Solutions .............................................N753 The Hertz Corporation ..................................................................N1147 VeriFacts Automotive ...................................................................N1842 WURTH USA Inc. ..........................................................................N1139 Zurich ..........................................................................................N2053

Coatings / Refinish Products 3M ..............................................................................................N1227 Adele Knits ..................................................................................N1843 Air Flow Technology, Inc. ..............................................................N1046 B & B Blending ............................................................................N2024 BAF Industries ...............................................................................N853 Bossauto Import SA .....................................................................N1138 Buff and Shine MFG, Inc...............................................................N1824 International Epoxies & Sealers ....................................................N2239 Crest Industries, Inc. ......................................................................N744 Cumberland Products, Inc. ...........................................................N1233 DuPont Performance Coatings......................................................N1533 Franmar Chemical, Inc. ................................................................N1232 Garmat USA, Inc...........................................................................N1933 GL Enterprises .............................................................................N1640 GlasWeld Systems, Inc. .................................................................. G728 Goff’s Enterprises ..........................................................................N649 Induction Innovations, Inc...............................................................N852 Light Up Customs LLC..................................................................N2173 LKQ Corporation ..........................................................................N1246 Mattei Compressors, Inc. .............................................................N1641 Perma-Tech Industries, Inc.............................................................N834 Preval Spray Gun .........................................................................N2273 Reflex Truck Liners ......................................................................N1647 Rubber-Seal Medallion Refinish Systems .......................................N847 SprayZone.Net .............................................................................N1446 SPERITEX.......................................................................................N863 Trimaco, LLC................................................................................N2073 Uneeda Enterprizes, Inc................................................................N2134 WURTH USA Inc. ..........................................................................N1139 Z-LINE HIGH PERFORMANCE FINISHES.........................................N1025

Computer Hardware / Software ALLDATA LLC. ..............................................................................N2043 Audatex, a Solera Company .........................................................N1245 Auto Innovation Supply ................................................................N1826 AutoMobile Technologies, Inc. ........................................................N840 Autowatch ...................................................................................N1741 CCC Information Services, Inc. .....................................................N1853 Chief Automotive Technologies .....................................................N1053 DEG .............................................................................................N2257 DentBetty.....................................................................................N2335 DRS, LLC .......................................................................................N952 FastTrack Process Control ..............................................................N962 Goliath Carts ..................................................................................N963 HyperQuest ....................................................................................N829 Infomedia ....................................................................................N1669 IT Outsource, Inc. .........................................................................N1846 Metropolitan Enterprises Appraisals ...............................................N757 Mitchell International ...................................................................N1523 NewEra Software ...........................................................................N947 OEConnection LLC .......................................................................N1259 Panasonic Solutions Company .....................................................N1424 Perfection Software, Inc. ..............................................................N2132 Summit Software & Mobile Solutions .............................................N753 VeriFacts Automotive ...................................................................N1842

Dent Removal AMH Canada Ltd ............................................................................N633 Audatex, a Solera Company .........................................................N1245 Buff and Shine MFG, Inc...............................................................N1824 Cebotech Inc................................................................................N1054 Celette Incorporated ......................................................................N841 Chief Automotive Technologies .....................................................N1053 Collision Services Inc. ..................................................................N1733 DentBetty.....................................................................................N2335 Dent Doctor ...................................................................................N832 Dent Fix Equipment......................................................................N1224 DirectRepair Shop Network (DRSN) ................................................N939 Global PDR Solutions .....................................................................N954 H&S Autoshot Mfg. Co., LTD .........................................................N1833 Hi-Tech Paintless Dent Removal...................................................N1040 Induction Innovations, Inc...............................................................N852 Keysco/ALC ...................................................................................N632 Morgan Manufacturing, Inc. .........................................................N2028 Motor Guard Corporation..............................................................N1646 National Alliance of Paintless Dent Repair Technicians .................N2348 Shoot Suit Inc. .............................................................................N1058 SprayZone.Net .............................................................................N1446 TG Products ...................................................................................N858 WURTH USA Inc. ..........................................................................N1139

Educational / Training 1-800-Radiator & A/C ....................................................................N873 ABRN/SearchAutoParts.com...........................................................N833 American Aimers, Inc. ..................................................................N2026 Automotive Management Institute ................................................N2152 Automotive Recyclers Association ..................................................N848 Automotive Service Association ...................................................N2152 Buff and Shine MFG, Inc...............................................................N1824 Car Bench......................................................................................N652 Car-O-Liner Company ..................................................................N1753 Celette Incorporated ......................................................................N841 Chief Automotive Technologies .....................................................N1053 Collision Hub................................................................................N1940 Collision Repair Education Foundation..........................................N2123 DEG .............................................................................................N2257 Dent Doctor ...................................................................................N832 DeWitt Publishing, LLC .................................................................N1927 DuPont Performance Coatings......................................................N1533 General Motors ............................................................................N1252 GlasWeld Systems, Inc. .................................................................. G728 Global PDR Solutions .....................................................................N954 I-CAR ...........................................................................................N2233 International Epoxies & Sealers ....................................................N2239 Iowa Waste Reduction Center.........................................................N964 IT Outsource, Inc. .........................................................................N1846 MobileTech ..................................................................................N2349 NewEra Software ...........................................................................N947 RV Damage Repair Est. ................................................................N1925 Summit Software & Mobile Solutions .............................................N753 Texas State Technical College ........................................................N648 Toyota Motor Sales U.S.A. ............................................................N1553 Vale Training Solutions .................................................................N2128 VeriFacts Automotive ...................................................................N1842

N-68 | PRODUCT GUIDE INDEX

Estimating Systems

Internet Products / Services

ALLDATA LLC. ..............................................................................N2043 Audatex, a Solera Company .........................................................N1245 AutoMobile Technologies, Inc. ........................................................N840 CCC Information Services, Inc. .....................................................N1853 Chief Automotive Technologies .....................................................N1053 CorrectCollect ................................................................................N966 DEG .............................................................................................N2257 DentBetty.....................................................................................N2335 Dent Fix Equipment......................................................................N1224 Duncan Systems Inc ...................................................................... G725 Hi-Tech Paintless Dent Removal...................................................N1040 HyperQuest ....................................................................................N829 Infomedia ....................................................................................N1669 IT Outsource, Inc. .........................................................................N1846 Metropolitan Enterprises Appraisals ...............................................N757 Network Claims Solutions, Inc. .....................................................N1841 SCA Appraisal Company...............................................................N2172 Summit Software & Mobile Solutions .............................................N753 RV Damage Repair Est. ................................................................N1925

ALLDATA LLC. ..............................................................................N2043 American Honda Motor Co. ..........................................................N1467 APU Solutions ..............................................................................N1742 Audatex, a Solera Company .........................................................N1245 AutoglasSolutions .......................................................................... G622 Auto Data Direct Inc. ......................................................................N533 AutoMobile Technologies, Inc. ........................................................N840 Automotive Management Institute ................................................N2152 Automotive Service Association ...................................................N2152 Autowatch ...................................................................................N1741 Buff and Shine MFG, Inc...............................................................N1824 Carfax, Inc. ..................................................................................N1038 Car-Part.com ...............................................................................N1966 Chief Automotive Technologies .....................................................N1053 Collision Hub................................................................................N1940 Copart, INC ..................................................................................N1432 CSi Complete .................................................................................N958 DentBetty.....................................................................................N2335 DRS, LLC .......................................................................................N952 Equalizer Industries Inc .................................................................. G527 General Motors ............................................................................N1252 Goliath Carts ..................................................................................N963 HyperQuest ....................................................................................N829 Infomedia ....................................................................................N1669 Insurance Auto Auctions ...............................................................N1947 International Epoxies & Sealers ....................................................N2239 IT Outsource, Inc. .........................................................................N1846 Mitchell International ...................................................................N1523 MobileTech ..................................................................................N2349 Network Claims Solutions, Inc. .....................................................N1841 NewEra Software ...........................................................................N947 OEConnection LLC .......................................................................N1259 Performance Radiator Pacific, LLC ...............................................N1873 Pilkington & OETech ....................................................................... G519 RealParts.com ...............................................................................N766 RightSignature .............................................................................N2039 Summit Software & Mobile Solutions .............................................N753 Toyota Motor Sales U.S.A. ............................................................N1553 Vale Training Solutions .................................................................N2128 VeriFacts Automotive ...................................................................N1842

Facility Operations Goliath Carts ..................................................................................N963 Grainger ......................................................................................N2059 Hi-Tech Paintless Dent Removal...................................................N1040 NACE ...........................................................................................N2454 Mattei Compressors, Inc. .............................................................N1641 SPERITEX.......................................................................................N863

Financial Services BCNW - Benefit Consultants Northwest ........................................N2255 Lancer Insurance Co. ...................................................................N1052 Zurich ..........................................................................................N2053

Glass Repair / Replacement 3M ..............................................................................................N1227 AutoglasSolutions .......................................................................... G622 Buff and Shine MFG, Inc...............................................................N1824 Collision Services Inc. ..................................................................N1733 Delta Kits, Inc................................................................................. G629 Dent Fix Equipment......................................................................N1224 DirectRepair Shop Network (DRSN) ................................................N939 Duncan Systems Inc ...................................................................... G725 Equalizer Industries Inc .................................................................. G527 Extractor/Crystal Glass Canada ...................................................... G729 General Motors ............................................................................N1252 GLASS DOCTOR ............................................................................. G726 GlasWeld Systems, Inc. .................................................................. G728 H&S Autoshot Mfg. Co., LTD .........................................................N1833 Haldon Company .........................................................................N2353 Hi-Tech Paintless Dent Removal...................................................N1040 Induction Innovations, Inc...............................................................N852 Pilkington & OETech ....................................................................... G519

Health and Wellness BCNW - Benefit Consultants Northwest ........................................N2255 Collision Hub................................................................................N1940 Grainger ......................................................................................N2059 Happy Feet ....................................................................................N924 Massaging Insoles by Healthy Feet, Inc. .......................................N1041 Medi-Rub Corporation....................................................................N760

Heavy Duty DJS Fabrications, LLC ....................................................................N963 Induction Innovations, Inc...............................................................N852 Metropolitan Enterprises Appraisals ...............................................N757 Z-LINE HIGH PERFORMANCE FINISHES.........................................N1025

Heavy Duty Truck Equipment/Products Bee Line Company .......................................................................N1972 Cebotech Inc................................................................................N1054 Celette Incorporated ......................................................................N841 DJS Fabrications, LLC ....................................................................N963 Induction Innovations, Inc...............................................................N852 Insurance Auto Auctions ...............................................................N1947 LKQ Corporation ..........................................................................N1246 Lumenyte International Corporation ...............................................N959 Z-LINE HIGH PERFORMANCE FINISHES.........................................N1025

Lifts / Jacks / Moving Equipment Bee Line Company .......................................................................N1972 Car-O-Liner Company ..................................................................N1753 Cebotech Inc................................................................................N1054 Celette Incorporated ......................................................................N841 Chief Automotive Technologies .....................................................N1053 Collision Services Inc. ..................................................................N1733 DJS Fabrications, LLC ....................................................................N963 Gojak ...........................................................................................N1045 Grainger ......................................................................................N2059 Hunter Engineering Co. ................................................................N1827 Jackco Transnational Inc ..............................................................N2023 Lumenyte International Corporation ...............................................N959

Marketing Services AutoMobile Technologies, Inc. ........................................................N840 Carfax, Inc. ..................................................................................N1038 Collision Hub................................................................................N1940 DirectRepair Shop Network (DRSN) ................................................N939 DentBetty.....................................................................................N2335 DRS, LLC .......................................................................................N952 General Motors ............................................................................N1252 GLASS DOCTOR ............................................................................. G726 GlasWeld Systems, Inc. .................................................................. G728 NewEra Software ...........................................................................N947 Summit Software & Mobile Solutions .............................................N753 Yodle ...........................................................................................N1135

PRODUCT GUIDE INDEX | N-69

Paint Booths / Prep Stations / Booth Equipment • Heat/Curing Lamps • Spray Guns and Accessories • Mixing Equipment Adele Knits ..................................................................................N1843 AFC Finishing Systems.................................................................N1133 Air Flow Technology, Inc. ..............................................................N1046 Cebotech Inc................................................................................N1054 Col-Met Spray Booths ..................................................................N2149 Compressed Air Systems .............................................................N2247 Dent Fix Equipment......................................................................N1224 DJS Fabrications, LLC ....................................................................N963 Garmat USA, Inc...........................................................................N1933 Global Finishing Solutions ..............................................................N933 Goff’s Enterprises ..........................................................................N649 Haldon Company .........................................................................N2353 Island Clean Air Inc. .....................................................................N1029 Kayco Spray Booths .....................................................................N1967 Lumenyte International Corporation ...............................................N959 Mattei Compressors, Inc. .............................................................N1641 Morgan Manufacturing, Inc. .........................................................N2028 Novatek Corporation ......................................................................N824 SCA Tissue North America............................................................N1126 Spray Enclosure Technologies Inc.................................................N1732 SprayZone.Net .............................................................................N1446 SPERITEX.......................................................................................N863 UniCure Spraybooths ...................................................................N1848

Paint Products / Services / Systems 3M ..............................................................................................N1227 Adele Knits ..................................................................................N1843 Air Flow Technology, Inc. ..............................................................N1046 AMH Canada Ltd ............................................................................N633 BAF Industries ...............................................................................N853 Beugler Stripers ...........................................................................N2029 Buff and Shine MFG, Inc...............................................................N1824 Collision Services Inc. ..................................................................N1733 Crest Industries, Inc. ......................................................................N744 Cumberland Products, Inc. ...........................................................N1233 DuPont Performance Coatings......................................................N1533 Garmat USA, Inc...........................................................................N1933 GL Enterprises .............................................................................N1640 H&S Autoshot Mfg. Co., LTD .........................................................N1833 Hi-Tech Paintless Dent Removal...................................................N1040 Light Up Customs LLC..................................................................N2173 LKQ Corporation ..........................................................................N1246 Mattei Compressors, Inc. .............................................................N1641 Motor Guard Corporation..............................................................N1646 Preval Spray Gun .........................................................................N2273 Rubber-Seal Medallion Refinish Systems .......................................N847 Seymour of Sycamore..................................................................N1723 Shoot Suit Inc. .............................................................................N1058 Spray Enclosure Technologies Inc.................................................N1732 SprayZone.Net .............................................................................N1446 SPERITEX.......................................................................................N863 Tsunami Compressed Air Solutions ..............................................N1973 Trimaco, LLC................................................................................N2073 Z-LINE HIGH PERFORMANCE FINISHES.........................................N1025

Parts / Parts Procurement • Aftermarket Parts • Brake Equipment • Custom Parts • OEM Parts 1-800-Radiator & A/C ....................................................................N873 All Star Auto Lights ......................................................................N1840 Chief Automotive Technologies .....................................................N1053 Chrysler Group.............................................................................N1563 CJJ Inc. .......................................................................................N1033 Dent Fix Equipment......................................................................N1224 Diamond Standard Brand Division ................................................N2352 Duncan Systems Inc ...................................................................... G725 General Motors ............................................................................N1252 Hi-Tech Paintless Dent Removal...................................................N1040 HyperQuest ....................................................................................N829 Infomedia ....................................................................................N1669 Insurance Auto Auctions ...............................................................N1947 Lex-Aire Products Inc...................................................................N1027 LKQ Corporation ..........................................................................N1246 OEConnection LLC .......................................................................N1259 Performance Radiator Pacific, LLC ...............................................N1873 RealParts.com ...............................................................................N766 Toyota Motor Sales U.S.A. ............................................................N1553

Publications ABRN/SearchAutoParts.com...........................................................N833 AGRR Magazine ............................................................................. G727 Autobody News............................................................................N1964 AutoInc. .......................................................................................N2152 Automotive Recyclers Association ..................................................N848 BodyShop Business .....................................................................N2033 Bodyshop Magazine.....................................................................N2122 Chrysler Group.............................................................................N1563 Claims Magazine ...........................................................................N759 Collision Hub................................................................................N1940 Collision Repair Magazine ............................................................N1822 DeWitt Publishing, LLC .................................................................N1927 Disco Automotive Hardware .........................................................N2133 General Motors ............................................................................N1252 Infomedia ....................................................................................N1669 Mitchell International ...................................................................N1523 MobileTech ..................................................................................N2349 Parts & People ...............................................................................N925 RV Damage Repair Est. ................................................................N1925 Toyota Motor Sales U.S.A. ............................................................N1553

Refinish Tools / Equipment AFC Finishing Systems.................................................................N1133 Air Flow Technology, Inc. ..............................................................N1046 Beugler Stripers ...........................................................................N2029 Bossauto Import SA .....................................................................N1138 Buff and Shine MFG, Inc...............................................................N1824 Collision Services Inc. ..................................................................N1733 Compressed Air Systems .............................................................N2247 Dynabrade, Inc.............................................................................N1929 Eurovac .......................................................................................N1828 Garmat USA, Inc...........................................................................N1933 GlasWeld Systems, Inc. .................................................................. G728 Goff’s Enterprises ..........................................................................N649 H&S Autoshot Mfg. Co., LTD .........................................................N1833 Induction Innovations, Inc...............................................................N852 Innovative Tools & Technologies, Inc. ..............................................N733 Keysco/ALC ...................................................................................N632 Light Up Customs LLC..................................................................N2173 M.G.Distributor, Inc. .......................................................................N846 Mattei Compressors, Inc. .............................................................N1641 Motor Guard Corporation..............................................................N1646 Rubber-Seal Medallion Refinish Systems .......................................N847 S.M. Arnold, Inc............................................................................N2241 Spray Enclosure Technologies Inc.................................................N1732 SprayZone.Net .............................................................................N1446 Steck Manufacturing Co., Inc. ......................................................N1747 Uneeda Enterprizes, Inc................................................................N2134 Uni-Ram Corporation .....................................................................N740 WURTH USA Inc. ..........................................................................N1139 Z-LINE HIGH PERFORMANCE FINISHES.........................................N1025

N-70 | PRODUCT GUIDE INDEX

Safety Equipment • Air Purifiers • Coveralls and Paint Suits • Eye/Face/Ear Protectors • Hand Cleaners/Dispensers • Respirators/Hoods Waste Removal/Recyclers 3M ..............................................................................................N1227 Air Flow Technology, Inc. ..............................................................N1046 Amerex Corporation .......................................................................N929 American Aimers, Inc. ..................................................................N2026 Bossauto Import SA .....................................................................N1138 Cintas Corporation .......................................................................N2055 Collision Services Inc. ..................................................................N1733 DJS Fabrications, LLC ....................................................................N963 Equalizer Industries Inc .................................................................. G527 Eurovac .......................................................................................N1828 GL Enterprises .............................................................................N1640 Goff’s Enterprises ..........................................................................N649 Grainger ......................................................................................N2059 Happy Feet ....................................................................................N924 Lightning Gloves ............................................................................N828 Massaging Insoles by Healthy Feet, Inc. .......................................N1041 Rubber-Seal Medallion Refinish Systems .......................................N847 Shoot Suit Inc. .............................................................................N1058 SprayZone.Net .............................................................................N1446 Tsunami Compressed Air Solutions ..............................................N1973 Uni-Ram Corporation .....................................................................N740

Shop Accessories AFC Finishing Systems.................................................................N1133 Beugler Stripers ...........................................................................N2029 DentBetty.....................................................................................N2335 Fabrications, LLC ...........................................................................N963 Gardner Denver, Inc. ......................................................................N926 Happy Feet ....................................................................................N924 Lumenyte International Corporation ...............................................N959 Novatek Corporation ......................................................................N824 Preval Spray Gun .........................................................................N2273 Shoot Suit Inc. .............................................................................N1058 Trimaco, LLC................................................................................N2073

Specialty Equipment / Services • Detailing Systems/Chemicals • Fasteners • Miscellaneous Products/Services • Paintless Dent Repair • Pin Striping • Shop Supplies ALLDATA LLC. ..............................................................................N2043 American Aimers, Inc. ..................................................................N2026 AMH Canada Ltd ............................................................................N633 Auto Data Direct Inc. ......................................................................N533 Auto Innovation Supply ................................................................N1826 AutoMobile Technologies, Inc. ........................................................N840 Bad Dog Tools ..............................................................................N1129 Beugler Stripers ...........................................................................N2029 Buff and Shine MFG, Inc...............................................................N1824 Car-Part.com ...............................................................................N1966 Celette Incorporated ......................................................................N841 Collision Services Inc. ..................................................................N1733 Dent Doctor ...................................................................................N832 Disco Automotive Hardware .........................................................N2133 DJS Fabrications, LLC ....................................................................N963 DRS, LLC .......................................................................................N952 Extractor/Crystal Glass Canada ...................................................... G729 EZ Aim .........................................................................................N2333 Gardner Denver, Inc. ......................................................................N926 Goff’s Enterprises ..........................................................................N649 Goliath Carts ..................................................................................N963 Hunter Engineering Co. ................................................................N1827 Induction Innovations, Inc...............................................................N852 Innovative Tools & Technologies, Inc. ..............................................N733 IT Outsource, Inc. .........................................................................N1846 KlipKits.com.................................................................................N1039 Lightning Gloves ............................................................................N828 Lumenyte International Corporation ...............................................N959 Mattei Compressors, Inc. .............................................................N1641 NewEra Software ...........................................................................N947

Novatek Corporation ......................................................................N824 NRD LLC ......................................................................................N1740 Pull-It Corporation........................................................................N1547 Reflex Truck Liners ......................................................................N1647 Spray Enclosure Technologies Inc.................................................N1732 Steck Manufacturing Co., Inc. ......................................................N1747 TG Products ...................................................................................N858 UniFirst Corporation .....................................................................N2263 Uni-Ram Corporation .....................................................................N740 WURTH USA Inc. ..........................................................................N1139 Gojak ...........................................................................................N1045

Surface Preparation • Adhesives • Body Fillers/Accessories • Buffing/Polishing Compounds/Accessories Cleaners • Fiberglass Repair • Masking Products • Protective Coatings/Undercoatings • Paint Strippers Sealers • Wiping Products 3M ..............................................................................................N1227 Adele Knits ..................................................................................N1843 B & B Blending ............................................................................N2024 BAF Industries ...............................................................................N853 Bossauto Import SA .....................................................................N1138 Buff and Shine MFG, Inc...............................................................N1824 Crest Industries, Inc. ......................................................................N744 Dent Fix Equipment......................................................................N1224 Dynabrade, Inc.............................................................................N1929 Franmar Chemical, Inc. ................................................................N1232 Goff’s Enterprises ..........................................................................N649 Gojak ...........................................................................................N1045 Hi-Tech Industries ..........................................................................N765 Hi-Tech Paintless Dent Removal...................................................N1040 hyStik Adhesive Tapes..................................................................N1847 Indasa USA ....................................................................................N768 Induction Innovations, Inc...............................................................N852 International Epoxies & Sealers ....................................................N2239 Keysco/ALC ...................................................................................N632 Light Up Customs LLC..................................................................N2173 Mattei Compressors, Inc. .............................................................N1641 Motor Guard Corporation..............................................................N1646 Novotapes ...................................................................................N1872 Novatek Corporation ......................................................................N824 Polycracker Inc. ...........................................................................N2249 Rubber-Seal Medallion Refinish Systems .......................................N847 S.M. Arnold, Inc............................................................................N2241 SCA Tissue North America............................................................N1126 SPERITEX.......................................................................................N863 Trimaco, LLC................................................................................N2073 Uneeda Enterprizes, Inc................................................................N2134 WURTH USA Inc. ..........................................................................N1139

PRODUCT GUIDE INDEX | N-71

Tools (Hand & Power) • Air Power Tools • Dent Pullers • Electric Power Tools • Miscellaneous Hand Tools • Rivet Tools AutoglasSolutions .......................................................................... G622 American Aimers, Inc. ..................................................................N2026 Bad Dog Tools ..............................................................................N1129 Beugler Stripers ...........................................................................N2029 Bossauto Import SA .....................................................................N1138 Collision Services Inc. ..................................................................N1733 Extractor/Crystal Glass Canada ...................................................... G729 Dent Doctor ...................................................................................N832 Dent Fix Equipment......................................................................N1224 Dynabrade, Inc.............................................................................N1929 Equalizer Industries Inc .................................................................. G527 EZ Aim .........................................................................................N2333 GL Enterprises .............................................................................N1640 GlasWeld Systems, Inc. .................................................................. G728 Gojak ...........................................................................................N1045 Grainger ......................................................................................N2059 Hi-Tech Industries ..........................................................................N765 Hi-Tech Paintless Dent Removal...................................................N1040 Induction Innovations, Inc...............................................................N852 International Epoxies & Sealers ....................................................N2239 Jackco Transnational Inc ..............................................................N2023 Keysco/ALC ...................................................................................N632 M.G.Distributor, Inc. .......................................................................N846 Morgan Manufacturing, Inc. .........................................................N2028 Motor Guard Corporation..............................................................N1646 Novatek Corporation ......................................................................N824 Pilkington & OETech ....................................................................... G519 Preval Spray Gun .........................................................................N2273 Rubber-Seal Medallion Refinish Systems .......................................N847 Shoot Suit Inc. .............................................................................N1058 Steck Manufacturing Co., Inc. ......................................................N1747 TG Products ...................................................................................N858 Uneeda Enterprizes, Inc................................................................N2134 WURTH USA Inc. ..........................................................................N1139

Vacuum Systems & Accessories Eurovac .......................................................................................N1828 Gardner Denver, Inc. ......................................................................N926 Gojak ...........................................................................................N1045 Morgan Manufacturing, Inc. .........................................................N2028 Novatek Corporation ......................................................................N824 Rotool ..........................................................................................N1541 Uni-Ram Corporation .....................................................................N740

Vehicle Manufacturers American Aimers, Inc. ..................................................................N2026 American Honda Motor Co. ..........................................................N1467 Chrysler Group.............................................................................N1563 Ford Customer Service Division, Ford Motor Company .................N1452 General Motors ............................................................................N1252 Hi-Tech Paintless Dent Removal...................................................N1040 Rubber-Seal Medallion Refinish Systems .......................................N847 SprayZone.Net .............................................................................N1446 Toyota Motor Sales U.S.A. ............................................................N1553

Welding / Cutting AMH Canada Ltd ............................................................................N633 Bad Dog Tools ..............................................................................N1129 Car Bench......................................................................................N652 Car-O-Liner Company ..................................................................N1753 Cebotech Inc................................................................................N1054 Celette Incorporated ......................................................................N841 Chief Automotive Technologies .....................................................N1053 Collision Services Inc. ..................................................................N1733 Dent Fix Equipment......................................................................N1224 GL Enterprises .............................................................................N1640 Goff’s Enterprises ..........................................................................N649 H&S Autoshot Mfg. Co., LTD .........................................................N1833 International Epoxies & Sealers ....................................................N2239 Motor Guard Corporation..............................................................N1646 Pro Spot International Inc .............................................................N1421 Rubber-Seal Medallion Refinish Systems .......................................N847 WURTH USA Inc. ..........................................................................N1139

Wheels / Wheel Alignment Systems Bee Line Company .......................................................................N1972 Chief Automotive Technologies .....................................................N1053 Hunter Engineering Co. ................................................................N1827 LKQ Corporation ..........................................................................N1246

THE FOCUS

IS ON YOU CARS and NACE are held during

EXPOSITION: October 11-13, 2010 CONFERENCE: October 10-13, 2010 Mandalay Bay Convention Center Las Vegas, Nevada USA

www.CARSevent.com

PROGRAM AND EVENT GUIDE

C-2 | GENERAL INFORMATION

Welcome to

BIG Sponsors... Thank You!

We hope you make the most of your CARS experience and take back real-world solutions that benefit you and your business. Thanks for your support and participation!

Ron Pyle

Mitch Schneider

ASA President/ Chief Staff Executive

CARS 2010 Chairman

CONTENTS ASA 2010 Board of Directors................................... C-4 ASA 2010 Mechanical Division Operations Committee ....................................... C-4 ASCCA ................................................................. C-17 ASRW Store ......................................................... C-12 ASRW |NACE|CARS Partnering Program ............... C-2 Award Winners .................................................... C-15 Audio Recording Sales ......................................... C-12 CONNECT .............................................................. C-8 Education .............................................................. C-5 General Information ............................................. C-12 Co-Located Events Information ...............See ASCCA & Auto Glass Week Exhibitor Listings ................................................. C-21 Floor Plan .....................................................centerfold Key Events ........................................................... C-14 Mandalay Bay Floor Plans (Meeting Rooms) ..centerfold Pavilions .............................................................. C-18 Press ................................................................... C-12 Product Guide Listings ......................................... C-25 Sponsor Spotlight ................................................... C-2 Pages of Interest within NACE (FLIP IT!): AMI Excel 2010 Donor Listing.................................. N-6 Auto Glass Expo .................................................... N-27 New Product Showcase ........................................ N-33 Speaker Spotlight .................................................. N-36

C-4 | GENERAL INFORMATION

Automotive Service Association

ASA 2010 Mechanical Division Operations Committee Bill Moss, AAM, Division Director — Ferris Automotive, Inc. Howard Pitkow, AAM, Assistant Division Director, Wagonwerx, Inc. Mike Brewster, AAM, Gil’s Garage, Inc. Douglass Kirchdorfer, AAM, Downing Street Garage David Kusa Autotrend Diagnostics Diane Larson, AAM, Larson’s Service, Inc.

Vern E. Menke Jr., Menke’s Automotive Repair Mark Pfeifer, AAM, Sparks Car Care, Inc. Tom Piippo, Tri-County Motors Terry Wynter, AAM, Terry Wynter Auto Service Center Betty Jo Young, AAM, Young’s Automotive Center

SCHEDULE OF EVENTS | C-5

SCHEDULE-AT-A-GLANCE SESSION INDICATORS:

TRACK INDICATORS:

Track

Session Code

SU16N

Day Session/Show Indicator: N = Sessions designed specifically for NACE attendees C = Sessions designed specifically for CARS attendees

NACE MANAGEMENT

NACE TECHNICAL

CARS MANAGEMENT

CARS TECHNICAL

WOMEN’S PROFESSIONAL DEVELOPMENT

ADD-ON EDUCATION

NOTE: Session titles, times and speakers subject to change.

SATURDAY, OCTOBER 9 8:00 AM - 12:00 PM Lagoon D Recycled Parts for Collision Repair (RCY01) ICS01

Lagoon J Hazardous Materials, Personal Safety, and Refinish Safety (WKR01) ICS05

ICS06

Movable Glass (GLA01)

Lagoon L

Lagoon D Vehicle Technology and Trends 2010 (NEW10) AE

ICS08 AE Lagoon B Inspecting Repairs for Quality Control (QUA01) ICS09

Waterborne Products, Systems and Application (REF07)

ICS12

Stationary Glass (GLA02)

Lagoon L

8:30 AM - 10:00 AM xt SU01N NM Lagoon H Understanding a Body Shop Owner’s Exposure to Potential Lawsuits

1:00 PM - 5:00 PM ICS07

ICS11 AE Lagoon J Hazardous Materials, Personal Safety, and Refinish Safety (WKR01)

Lagoon F

ICS10 AE Lagoon H Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01)

Speaker: Andrew J. Rodenhouse xt SU02N NM Lagoon B Measuring & Improving Performance

Speaker: Bernie Blickenstaff SU03N NT Lagoon D Reducing Structural Repair Bottlenecks

Speaker: Tim Morgan

Sponsored by:

C-6 | SCHEDULE OF EVENTS

SUNDAY, OCTOBER 10 (CONT.)

SU12NC NM CM

8:30 AM - 11:30 AM Breakers H Controlling Costs on Paint, Material & Overhead Speaker: Tony Passwater xo

Breakers J Advanced Internet Marketing Techniques for Body Shops Sponsored by: SU05N NM

Speakers: Angie Kilbourne, Brenda Addison, Camille Eber, April Hernandez, Maria Rhinehart

Sponsored by:

xo SU20C CM Lagoon F Realize the Profits of Service Information Utilization

Speaker: Donny Seyfer SU07C CT

Toyota and Honda Factory Scan Tool Diagnostics & Testing – Part 1 (continued in the afternoon)

Lagoon J

SU08C CT

Hydrogen Fuel Cell Technology

Lagoon L

Sponsored by:

10:30 AM - 12:00 PM PC01

Surf D Insurance and Collision Repair: Issues 2011 AE

Speaker: Robert Passmore xt

Lagoon H It’s OK to Brag – Marketing Through Public Sponsored by: Relations SU09NC NM CM

Speaker: Tony Molla xt

Lagoon B Understanding Continuous Improvement SU10N NM

Speaker: Mike Anderson xt

Lagoon D Proof Positive – Photo and Video Technology SU11N NM

Speaker: Jody DeVere

Sponsored by:

xt SU13N NM Lagoon B The New EPA Paint Regulation as Explained by Attorney and Former Body Shop Owner

Speaker: Andrew J. Rodenhouse SU14N NT

Compressed Air Requirements Sponsored by: for Waterborne Paints

Surf B

Co-Speakers: Keith Manich, Chad Seelye

xt SU15NC NM CM Lagoon H Sell the Sizzle – What Makes Your Company Stand Out?

Speaker: Jeremiah Wilson

1:00 PM - 5:00 PM IC04 AE Breakers B Recylced Parts for Collision Repair (RCY01) IC05 AE Breakers D Inspecting Repairs for Quality Control (QUA01)

Speaker: John Thornton

Speaker: David Talavera

Lagoon D

Co-Speakers: Michael Camber, Rob Williams

xo SU06C CM Breakers L Profit Structuring & Business Analysis

Speaker: Maylan Newton

What Do Women Want?

SU04N NM

1:30 PM - 3:30 PM

IC06 AE Breakers F Collision Repair for Honda and Acura Vehicles (HON01) – Premiere!

1:30 PM - 4:30 PM xo SU16N NM Breakers H Advanced Production Management

Speaker: Bernie Blickenstaff xo SU17NC NM CM Breakers L The Best Pay Programs on Earth; Employee Compensation and Incentive Programs

Speaker: Bob Cooper xo SU18NC NM CM Breakers J Business Valuation and the Exit Planning Process

Speaker: Allen Oppenheimer xo SU19C CM Lagoon F Plug Into the Internet for Car Count!

Speaker: Danny Sanchez

Sponsored by:

SU21C CT

Toyota and Honda Factory Scan Tool Diagnostics & Testing – Part 2 (continued from the morning)

Lagoon J

Speaker: John Thornton SU22C CT Lagoon L Domestic Vehicle Security Systems Operation

Speaker: George Lesniak

Sponsored by:

SCHEDULE OF EVENTS | C-7

SUNDAY, OCTOBER 10 (CONT.)

MONDAY, OCTOBER 11

3:30 PM - 5:00 PM

8:30 AM - 10:00 AM

xt SU23N NM Lagoon H Negotiation Skills: Key to Improved Profitability

Mandalay Bay Ballroom H

KEY EVENT

Opening General Session

Speaker: Hank Nunn

Sponsored by:

Lagoon D Improving Bottom Line Results Through Safety and Loss Prevention

“The Changing Face of Your Business – Inside and Out.”

SU24N NM

Moderator: Daryl Allegree Panelists: Gene Hamilton, William Parkins, Jim West SU25NC W

Strategic Benefits of Female Business Ownership Sponsored by:

Surf B

Moderator: Margaret Klinsport Panelists: Kathy Mello, Kelly McCarty xt

Surf D Standard Operating Procedures for Quality Control SU26N NM

Speaker: Shawn Collins xt SU27N NM Lagoon B Deploy Mobile Computing Devices to Enhance Collision Repair Efficiency

Speaker: Chris Humphrey

5:00 PM - 8:00 PM KEY EVENT

Keynote Speaker: Kelly McDonald

Sponsored by:

Mandalay Bay Ballrooms C & D

ASRW Industry Forum & Reception

Sponsored by: NABC, AMI, ASE, I-CAR, WIN

Schedule of Events: Two 45-minute sessions:

• Aftermarket Parts Quality: What’s in the Box (mechanical) • Parts Certification – Where We Are Today (collision)

30-minute Networking Break Two 45-minute sessions:

10:00 AM - 5:00 PM EXPO

Shoreline Exhibit Halls (Level 2)

3:00 PM - 6:00 PM xo MO01N NM Paint Department Productivity

Breakers D

Speaker: Bernie Blickenstaff xo MO02NC NM CM Lagoon B When You Care They Know – Creating the Ultimate Customer Experience

Speaker: Richard Flint xo MO03NC NM CM Breakers B Advanced Lawsuit Protection, Tax Reduction and Estate Planning Strategies

Speaker: Larry Oxenham MO04NC NT

Breakers J

• Right to Repair: Service Info – Is It a Right or Responsibility (mechanical) • How to Work with People Not Like You (collision)

Body Control System Diagnostics

1 Hour Networking Mixer

MO05C CT Breakers F Green Bullets – Hybrid Vehicle Service (Part 1)

Speaker: David Talavera

Sponsored by:

Speaker: John Forro MO06C CT Lagoon D Electronic Transmission Control Diagnosis

Speaker: Chris Chesney

Sponsored by:

C-8 | SCHEDULE OF EVENTS

MONDAY, OCTOBER 11 (CONT.)

KEY EVENT

4:00 PM - 5:30 PM xt MO07N W Walk the Walk, Talk the Talk: Best Kept Secrets for Success in the Collision Industry

Breakers H Sponsored by:

Co-Speakers: Denise Caspersen, Gigi Walker

Lagoon F Taking the Mystery Out of the Waterborne Changeover MO08N NM

Moderator: Tony Passwater Panelists: Colette Bruce, Johan Huwaert, Steve Treutel, Burt Palmer, Bruce Williams xt

Lagoon H Negotiating With Insurers in DRP or Non-DRP Environments MO09N NM

5:45 PM - 7:00 PM Border Grill (Inside Mandalay Bay Resort)

ASRW Welcome Reception

Sponsored by:

TUESDAY, OCTOBER 12 7:30 AM - 10:30 AM xo TU01NC NM CM Surf B Stop Dreaming and Start Achieving - Discover the Leader in You

Speaker: Bob Cooper xo TU02N NM Breakers D Human Side of Lean Management

Speaker: Mike McDonald, Dan Risley

Speaker: Joe Murli

MO10N NM Lagoon J Aftermarket Parts Distribution: The Challenge of Getting a Quality Part

xo TU03N NM The Mechanics of Estimating

Moderator: Bob Anderson Panelists: Chris Northup, Clark Plucinski, Ed Salamy, Mike Schoonever, Mike West xt

Breakers L Customer Relationship Management: Success Through Integrated Marketing MO11C CM

Speaker: Frank Joel xt

Lagoon L Getting Ready for the Lean Transition MO12N NM

Co-Speakers: John Sweigart, Steve Trapp

Breakers L

Speaker: Mike Anderson TU04NC NT CT Breakers J Emerging A/C Technology and Service

Speaker: David Talavera

Sponsored by:

TU05C CT Breakers F Green Bullets – Hybrid Vehicle Service (Part 2)

Speaker: John Forro

Sponsored by:

SCHEDULE OF EVENTS | C-9

TUESDAY, OCTOBER 12 (CONT.)

2:30 PM - 3:30 PM ASE02C AE Lagoon D ASE Mechanical Test Prep Course - FREE!

8:30 AM - 10:00 AM xt

TU06N NM

Lagoon D

Leading Change…

Presenter: Tony Molla

3:00 PM - 6:00 PM

Speaker: Amjad Farah

Lagoon B Vehicle Technology Influences on the Collision Repair Process TU07N NT

Co-Speakers: Jason Bartanen, Bob Keith xt

TU08NC NM CM

What Do Women Want?

Lagoon F

Speaker: Jody DeVere TU09N NT

Mechanical Damage Analysis

Lagoon J

Speaker: Ken Kempfer TU10NC W Breakers B 2010 Year of the Woman Panel Discussion

Moderators: Kristen Felder, Marcy Tieger Panelists: Geri Kottschade, Mary Mahoney, Mary Jo Prigge

Sponsored by:

Speaker: Richard Flint xo TU15N NM Breakers D Back to Basics – Sales and Marketing

Speaker: Hank Nunn TU16C CM Lagoon B Successful Service Center Owners Discuss Overcoming the Challenges of 2010

Moderator: Charlie Elder Panelists: Eddie Butler, John Francis, Vernie Menke, Betty Jo Young TU17C CT Breakers H Reprogram, Reconfigure & Remobilize – J2534 Module Flashing Sponsored by:

Speaker: Dave Hobbs

Breakers H Turning Problems into Opportunities TU11NC NM CM

xo TU14NC NM CM Breakers B Recruiting and Retaining Quality People

Speaker: Jeremiah Wilson

TU18C

Breakers J

Diagnostic Best Practices

Sponsored by:

Speaker: George Lesniak

Lagoon H Customer Relationship Management: Success Through Integrated Marketing

4:00 PM - 5:30 PM

Speaker: Frank Joel

Successful Networking Strategies

TU12C CM

TU13C

Gasoline Direct Injection

Lagoon L

Speaker: Richard Augustus

10:00 AM - 5:00 PM EXPO

Shoreline Exhibit Halls (Level 2)

1:00 PM - 2:00 PM Lagoon D ASE Collision Test Prep Course - FREE! ASE01N AE

Presenter: Teresa Bolton

Lagoon J

TU19NC W

Moderator: Victoria Jankowski, Panelists: Karen Fierst, Ruth Weniger, Liz Stein

Sponsored by:

xt TU20N NM Introduction to Lean Auto Body

Lagoon H

Speaker: Chris Ortiz xt TU21N NM Lagoon D Business Planning with Sound Market Analysis

Speaker: Amjad Farah TU22N NT Lagoon F Turn Off Those Malfunction Indicator Lamps

Speaker: Donny Seyfer xt TU23NC NM CM Breakers L Join the Social Media Conversation!

Speaker: Danny Sanchez

Sponsored by:

Lagoon L

TU24N NM

Auto Glass as a Profit Center Speaker: Joel Timmons TU25N NM

Making Lean Work

Breakers F Sponsored by:

Co-Speakers: John Sweigart, Steve Trapp

C-10 | SCHEDULE OF EVENTS

WEDNESDAY, OCTOBER 13

8:00 AM - 12:00 AM

7:30 AM - 10:30 AM

IC07 AE Breakers D Collision Repair for Toyota, Lexus & Scion Vehicles (TOY01)

xo WE01N NM The Visual Body Shop

Lagoon B

IC08 AE Breakers B Advanced Material Damage Analysis (DAM08)

Speaker: Chris Ortiz xo WE02N NM Outsell, Upsell and Close!

Breakers H

Speaker: Mike Anderson WE03C CM

Turn Phone Shoppers into Sales Speaker: Maylan Newton

Lagoon H

Breakers J

Speaker: Aaron Clements WE05C CT Lagoon D F.R.E.D. Takes the Bus – C.A.N. Bus Sponsored by: Diagnostics

Speaker: Dave Hobbs WE06C CT

Mode $06 Diagnostics

Lagoon F

Speaker: John Forro

Developing My Personal Brand Moderator: Stacy Bartnik Panelists: Petra Schroeder, Theresa Bolton, Jeanne Silver WE08N NM

Selling Your Business?

Sponsored by:

Lagoon J

Lagoon L

WE10N NT Surf B Electrical Troubleshooting After the Collision Repair

Speaker: Ken Kempfer WE11N NM

Surf B

NACE Town Hall

Is Certification the Best Aftermarket Parts Policy for Consumers and Repairers?

1:00 PM - 5:00 PM

Speaker: Amjad Farah

Auto Glass Replacement & Repair Opportunities for Your Shop

KEY EVENT

Breakers L

Speaker: Hank Nunn xt WE09N NM Key Account Management

Shoreline Exhibit Halls (Level 2)

NACE, CARS and Auto Glass Exhibits, Free On-Floor Education/Activities

11:30 AM - 1:00 PM

8:00 AM - 9:30 AM WE07NC W

9:00 AM - 3:00 PM EXPO

Sponsored by:

xo WE04C CM Reflecting on Your Image

IC09 AE Breakers F Recycled Parts for Collision Repair (RCY01)

Surf D

Co-Speakers: Jeff Olive, Bruce McDonald, Debra Levy

Breakers D Collision Repair for Honda and Acura Vehicles (HON01) – Premiere! IC10

IC11 AE Breakers B Inspecting Repairs for Quality Control (QUA01) IC12 AE Breakers F Recycled Parts for Collision Repair (RCY01)

C-12 | GENERAL INFORMATION

ASRW STORE

EXPOSITION HOURS

The ASRW Store is located in the Level 2 lobby of the Mandalay Bay Convention Center. Find all ASRW/NACE/CARS clothing and novelties here.

ATTENDEE COFFEE SERVICE

FIRST AID

For your convenience, coffee can be purchased in the Attendee Coffee Service area on Level 2 of the Mandalay Bay Convention Center.

First Aid is located in the Bayside Lobby, adjacent to the Business Center in the Mandalay Bay Convention Center.

HOUSING/TRAVEL DESK AUDIO RECORDING SALES Audio recording sales desk is located in the Level 2 Lobby.

The Housing/Travel Desk is located in the Level 2 lobby of the Mandalay Bay Convention Center.

BADGE HOLDER PICK UP/INFO STATION

INTERNATIONAL EXPORT INTEREST

sponsored by

The Badge Holder Pick Up/Info Station is sponsored by Ford and is located in the Level 2 Lobby. Hold onto your badge! Badge reprints are $25 with proper identification.

BUSINESS CENTER

LOST & FOUND

Located in the lobby of the Mandalay Bay Convention Center. The Business Center offers the following services from 7:00 a.m. – 6:00 p.m. daily:

Lost & Found is located in the Show Office, Reef F – Level 2

■ ■ ■ ■ ■ ■

Coat/Luggage Check Sending / receiving of faxes @ 702-322-5777 Shipping / receiving of packages Personal computer stations Photocopies Internet access

The Business Center can be reached by phone at 702-322-5700.

CONNECT Further information on CONNECT can be found at the Attendee Service Desk in the Level 2 lobby of the Mandalay Bay Convention Center.

GENERAL INFORMATION | C-13

REGISTRATION INFORMATION/HOURS

COMPLIMENTARY SHUTTLE BUS SERVICE

Registration is located in Mandalay Bay Ballroom J of the Mandalay Bay Convention Center.

Complimentary shuttle service to/from most official ASRW hotel properties and the Mandalay Bay Convention Centers with frequencies of 20-30 minutes.

1:00 p.m. – 5:00 p.m. 7:00 a.m. – 5:00 p.m. 7:30 a.m. – 5:00 p.m. 7:00 a.m. – 5:00 p.m. 7:00 a.m. – 3:00 p.m.

7:00 a.m. – 5:00 p.m. 7:30 a.m. – 5:00 p.m. 7:00 a.m. – 5:00 p.m. 7:00 a.m. – 3:00 p.m.

RESTAURANT RESERVATIONS DESK The Restaurant Reservations Desk is located in the Level 2 lobby of the Mandalay Bay Convention Center.

SHOW OFFICE The Show Office is located in the Show Office, Reef F – Level 2. The Show Office can be reached by phone at 702-322-5545.

C-14 | KEY EVENTS

KEY EVENTS ASRW Industry Forum & Reception sponsored by: Sunday, October 10 | 5:00 p.m. – 8:00 p.m. Mandalay Bay Ballrooms C/D Tickets may be purchased on-site for $50.

Opening General Session

sponsored by

Monday, October 11 | 8:30 a.m. – 10:00 a.m. Mandalay Bay Ballroom H Tickets for the General Session are included in Super Pass registrations or may be purchased on-site for $35.

KEY EVENTS | C-15