AspenOne Insider Spring 2022

The TAG Oral Care Center for Excellence A New Chapter: The Aspen Group Aspen Nation, We Salute You!

Making Momentum with Motto Rethinking the Way You Work Digitally AspenOne Insider

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Contents

Operations + Strategy 02

First Impressions

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2021 by the Numbers

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Introducing the TAG Oral Care Center for Excellence

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The Aspen Group

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Appreciation Weeks

Expanding Access to Care

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Spring 2022

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Day of Service

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2021 New Owners

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2021 New Offices

Great Talent 22

VIBE

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Clinical Leadership Team

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Referral Program

Innovation + Improving Care 14

Motto Momentum

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3D-Printed Dentures

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Implant Dentistry

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Digital Tools

Living Our Values 26 Raise Your Hand 27

Yes Starts with Me

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Anything People

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Operations + Strategy

First impressions Dear Aspen Nation, Today, Aspen Dental stands at more than 960 offices, and our community of 13,000 team members collectively care for 30,000 patients every single day.

To be sure, 2021 was a great year.

A year of growth, opportunity and lots of wins. We opened the doors to 84 new locations and logged 6.3 million patient visits, delivering great care and reassurance to patients in need all year long despite the continued uncertainty due to the pandemic.

If there’s one thing I know for sure, it’s that the experiences we create — for patients, and for our teams — matter deeply. And our ability to deliver a great one, consistently?

That matters, too. It’s really simple: When we deliver a great experience, it strengthens the Aspen Dental brand. And when we don’t, we damage it. One brand. One purpose. One team. AspenOne. Of course, it goes without saying that there is a lot going on in the business, with new initiatives and pilots underway that will transform the business for months and years to come. But I also know that those initiatives can sometimes lead us to get distracted from the thing that

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matters most: Creating a great experience with every patient, every time. And the impact on people’s lives when we get the experience right? Well, there is nothing more powerful than that. Quite simply, it’s life changing.

When I think about our future, I’m incredibly optimistic. But I need to be honest: My optimism is not being driven by 3D printing, though it is incredibly cool, or digital workflows, though they are incredibly efficient.

Don’t get me wrong, I am excited about these initiatives and the potential they have to transform Aspen Dental practices. But at the end of the day, the single most important factor that drives my optimism about what comes next is all of you.

It’s the 13,000 people across 950 locations and four Practice Support Centers who deliver on our brand promise with a steadfast commitment to doing whatever it takes for your patients, your communities and for one another. In short, it’s about being Anything People and having a yes mindset.

So in closing, let me once again thank you.

“No matter what role you play, the work you do helps advance our vision of bringing better care to more people. Every single day, you make it matter.

You make it happen. You make it better. And you do it together. ” I’m proud of the organization we’ve built and can’t wait to see what 2022 brings.

With gratitude,

Bob Fontana Chairman, The Aspen Group CEO, Aspen Dental

2021 by the numbers

6,358,601 1,383,249 925 84 52.7 36

Patient visits

New patients

Dentists and specialists hired

New offices opened

Aspen Nation’s average NPS

New practice owners

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Operations + Strategy

A Major Milestone: Introducing the TAG Oral Care Center for Excellence Our organization was founded with a simple vision — to bring better care to more people.

We’re taking that vision a step further this summer with the grand opening of the TAG Oral Care Center for Excellence.

Located at our former Practice Support Center in Chicago’s West Loop, the 25,000 sq. ft. state-of-theart facility is equipped with the latest technology, 14 operatories and two surgical suites designed to provide comprehensive dental care at no cost to more than 2,500 underserved patients annually.

Doctors from across Aspen Nation will have a unique opportunity at the TAG Oral Care Center for Excellence. Under the leadership of Executive Director Dr. Julie Frantsve-Hawley, and in partnership with a clinical faculty of Doctors and Specialists, this first-of-its-kind facility will help train hundreds of Doctors using the most innovative dental technology and clinical procedures.

From simple procedures like fillings and extractions to dental implants and restorative dentistry, we’re bringing comprehensive dental care to thousands of underserved people while also supporting the clinical development of Doctors from across Aspen Nation.

Opening the TAG Oral Care Center for Excellence grounds us in our mission and helps drive our work as the Anything People, doing anything to change lives, one smile at a time.

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Operations + Strategy

A new chapter: The Aspen Group Dating back to our roots in 1998, we’ve believed dentistry could be done differently to break down the barriers to care for patients. Aspen Dental has led the way in bringing consumerism into healthcare, solving real problems for everyday Americans, while developing a provider model that supports Doctors every step of the way.

We represent more than dentistry. Our new expanded vision is bringing better care to more people, united by a shared commitment to treating them as patients and consumers. To bring this vision to life, we recently moved into the next step of our evolution with the launch of TAG, The Aspen Group. Learn more at TeamTag.com.

Since then we’ve grown from one to four by adding WellNow Urgent Care in 2016, and ClearChoice Dental Implant Centers and Chapter Aesthetic Studio in late 2020.

This is an exciting time for the organization with the direction in which we’re headed and the opportunity we have before us as we strive to bring better care to more people.

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2022 Recognition Calendar It’s the compassion, commitment, and leadership of every team member across Aspen Nation who are the driving force behind breaking down barriers and getting patients the care they need, today.

Mark your calendars and help us celebrate you and your hard work during these special appreciation weeks by sharing photos of your teammates on Instagram (tag @LifeatAspenDental) or emailing them to TheBridge@aspendental.com, and tell us why you appreciate your team members.

Dentist Day

CELEBRATED

DA Week

CELEBRATED

PSR Week

MAY 9-13

Lab Tech Week

JUNE 6-10

RM Week

JULY 18-22

PSC Week

AUG 8-12

PM/OM Week

SEPT 12-16

Hygienist Week

OCT 3-7

Scheduling Center Week

NOV 7-11

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Expanding Access to Care

Aspen Nation, We Salute You! November plays host to Veterans Day, and what better way to show appreciation for our nation’s heroes than providing them with new smiles at no cost to them.

After over a year-long hiatus of the Healthy Mouth Movement due to the pandemic, our annual Day of Service made a huge comeback this year.

On Nov. 6, more than 530 Aspen Dental locations opened their doors and provided care to almost 3,000 military veterans and their family members — that’s a lot of smiles! Thanks to the compassion, commitment, and teamwork of many field teams, leaders, and PSC team members who said yes to Day of Service, more than $1.9 million in free dental services was donated, and most importantly, many lives were changed.

Day of Service helps break down barriers for millions of Americans who have little to no access to good oral care, lack insurance, or fear going to the dentist or being judged. This is especially challenging for most U.S. veterans because the Veterans Administration offers dental benefits only to those who are 100 percent disabled, have a service-related mouth injury or were a prisoner during active duty.

“This year’s Day of Service was an incredible success thanks to the generosity and hard work of the dentists and teams across Aspen Nation,” said Dr. Lauren McDonough, Vice President, Practice Owner, Development. “In the last seven years, our dentists and teams have helped more than 30,000 veterans and their spouses, and we’re proud to continue those efforts this year and honor those who have served.”

Thank you, Aspen Nation, for your continued efforts to help break down barriers and provide veterans the care they need. We can’t wait for the next Day of Service.

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Save the Date Get ready for our next Day of Service June 11, 2022

“In the last seven years, our dentists and teams have helped more than 30,000 veterans and their spouses.”

Dr. Lauren McDonough Vice President, Practice Owner Development

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Expanding Access to Care

Dr. Larisa Flores

Dr. James Gillespie

Dr. Samantha Cox

El Paso, TX Temple University

Oxford, AL University of Alabama

Lake Geneva, WI Marquette University

Years with Aspen: 2

Years with Aspen: 4

Years with Aspen: 11

Dr. William Blanford

Dr. Damion Myers

Dr. Orbie Ottey

5 Buffalo, NY Offices Virginia Commonwealth University

Rome + New Hartford, NY Howard University

Statesville, NC Meharry Medical College

Years with Aspen: 6

Years with Aspen: 7

Years with Aspen: 2

Dr. Austin Peterson

Dr. Laura Tappe

Dr. Sandra Rodriguez

Indianapolis , IN (Southport Rd) Marquette University

Westminster, CO West Virginia University

Katy, TX Texas A&M University

Years with Aspen: 3

Years with Aspen: 7

Years with Aspen: 4

Dr. Treasa Mathew

Dr. Mark Medeiros + Dr. Jade Medeiros

Dr. Paul Lamoreau

Attleboro, MA Tufts University Years with Aspen: 9

Dedham, MA + Quincy, MA Boston University

Grants Pass, OR Oregon Health and Science University Years with Aspen: 2

Years with Aspen: 4

Dr. Effat Ahmadi

Dr. Evelyn Lucas-Perry

Dr. Mo Spouh

Victoria, TX Nova Southeastern University

Ypsilanti, MI University of Michigan

Years with Aspen: 3

Years with Aspen: 5

Wake Forest, NC Indiana University – Purdue University Indianapolois Years with Aspen: 3

They’re POP-ing up across Aspen Nation Join Living Blue in a celebration of MCDs who said yes to practice ownership in 2021.

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Dr. Drew Patchett

Dr. Junaid Lakhani

Dr. Cynthia Brown

Dothan, AL University of Alabama

Winter Haven, FL Nova Southeastern University

Southaven, MS Meharry Medical College

Years with Aspen: 2

Years with Aspen: 3

Years with Aspen: 6

Dr. Katherine Sonoda

Dr. Kavita Sharma

Dr. Ichhya Pathak

Bemidji, MN University of Nevada, Las Vegas

Torrington, CT Columbia University

Hollister, CA Boston University

Years with Aspen: 1

Years with Aspen: 1

Years with Aspen: 2

Dr. Angesom Berhe

Dr. Whitney Deitz

Midland, MI Meharry Medical College

Owensboro, KY University of Kentucky

Years with Aspen: 2

Years with Aspen: 5

Dr. Farah Hasan

Dr. Laura Ortega

Dr. Samara Al-Jamali

Port Orange, FL Boston University

North Miami, FL Nova Southeastern University

Miami, FL (River Landings) Nova Southeastern University

Years with Aspen: 8

Years with Aspen: 3

Years with Aspen: 3

Dr. Jeff Riso

Dr. Brian Tran

Dr. Arace Assadoghli

Covington, LA Louisiana State University

Pasadena, TX Nova Southeastern University

Lakewood, CO Lake Erie College

Years with Aspen: 2

Years with Aspen: 3

Years with Aspen: 3

Dr. Carlos Alexander

Dr. Elizabeth Himel

Dr. Isha Hooda

Millington, TN Meharry Medical College

Camden, SC Howard University

Brockton, MA Tufts University

Years with Aspen: 5

Years with Aspen: 4

Years with Aspen: 7

Dr. Mai Awadallah

Dr. Andrea Oakes

Dr. Ranjeet Mann

San Antonio, TX (SW Millitary) Tufts University

Midlothian, VA Virginia Commonwealth University

Years with Aspen: 2

Years with Aspen: 3

Florissant, MO Indiana University – Purdue University Indianapolois

Dr. Brent Johnson Cordova, TN Howard University Years with Aspen: 1

Years with Aspen: 1

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Expanding Access to Care

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Spring 2022

Growing to keep the smiles going Despite everything that’s happened in the last two years, the New Office Operations team kept moving onward and opened 84 new practices in 2021 recording 6,358,601 patient visits.

Adding to that amazing feat, we’ll be expanding access to care to many more with 90 more offices scheduled to open this year including a co-location of Aspen Dental and ClearChoice.

This will be a huge year as we plan to open the 1,000th Aspen Dental office by late spring or early summer.

With that milestone on the horizon, we’re excited for what the future holds, helping patients get the care they need across Aspen Nation, especially in underserved areas.

Check aspendental.jobs for career opportunities as well as The Bridge. New offices are just four walls without great teams. Grow along with Aspen Nation.

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Innovation Improving Care Expanding + Access to Care

Making momentu with Mot 14

Spring 2022

um tto

A lot has happened since launching Aspen Dental’s first ever exclusive clear aligner brand, Motto™, last June. Motto is available at over 728 offices that, to date, have helped over 4,500 patients get the new smiles they’ve always wanted and deserved.

As many of you know, we have updated and simplified several features of the Sure-Smile dashboard, includingthe Dental Exam, Prescription Process and Treatment Planning features. These changes have helped teams better manage and streamline cases. Additionally, we’ve updated the Motto boxes and baggies to make them more patient-friendly.

Lastly, we recently launched an exciting new program, Motto Momentum, that enables practices to earn a variety of great rewards based on the number of Motto cases charged out. You can earn Aspen store credits, continuing education classes, and fun, informative trips. Through this program, which we’ll keep you updated about throughout the year, we’re confident you and your teams will feel empowered to change many lives with Motto. Just hear for yourself from some strong performers:

“Motto has provided our patients with a convenient and practical solution for achieving the smile they always dreamed of.”

Dr. Brandon Meckelberg Practice Owner

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Innovation + Improving Care

Expanding access to care with 3D-printed dentures

We’re making major strides with digital dentures.

As you know, Aspen is going digital with dentures and will transition to providing 3D-printed dentures nationwide. During our pilot last year, we made some major headway seeing better results and reducing Days-to-Insert by six days.

In 2021, 67 offices received the TRIOS and 3D-printing technology with 68 Lab Techs trained to provide

And there’s more to come. We’re planning to roll out digital dentures in 75 additional offices this quarter with 40 more Lab Techs recieving training as well.

Over the next several years, and through our multiyear strategic partnership with SprintRay Inc., an industry leader in digital dentistry and dental 3Dprinting, we’re confident all practices across Aspen Nation can give patients new smiles with faster and better fitting 3D-printed digital dentures.

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3D-printed dentures as a treatment option, resulting in over 7,500 patients whose lives were changed with 3D-printed dentures. With the higher accuracy rate in fit and faster turnaround times, that’s 7,500 vastly improved patient experiences.

Breaking down barriers with implant dentistry Since leaning in on implant dentistry to Aspen in early 2020, much has happened. Over 730 offices are now equipped with Cone-beam Computed Tomography (CBCT) to provide implant therapy as a truly life-changing treatment option to patients — another way we can be Anything People and do anything to make them smile.

Last year was one for the books, though, as we made a ton of progress in this category: • Doctors placed over 35,000 implants • 250 Doctors have received training through restorative webinars • 190 Doctors have received training through the surgical courses

And there’s so much more to come. We’re transitioning from Nobel BioCare implants to Straumann implants, one of the leading implant manufacturers in the dental industry. Work has also begun on our new training center for live implant educational programs at TAG headquarters in Chicago, and classes are expected to be available later this year. Finally, we are rolling out 3Shape TRIOS scanners and SprintRay 3D printers nationally this year. This will enable practices to begin printing implant surgical guides in-office.

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Innovation + Improving Care

Rethinking the way you work digitally As a part of our digital transformation, we’re always looking for ways to improve the support you receive so you can focus on what matters most — patients.

• Interactive charts and graphs that outline current performance, performance over time, and performance against internal benchmarks

We recently launched a range of new technology and programs to help remove barriers and set you up for success as Anything People who will do anything to deliver the best care possible.

• A list of details regarding survey methodology, key learnings, patient pain points, and tips for using the dashboard

New patient experience with you in mind Aspen practices see 30,000 patients a day — that’s 30,000 opportunities to burnish the Aspen Dental brand and change someone’s life through amazing experiences. Those opportunities are on our doorsteps every day, and we want to make sure you’re equipped to make the best of them.

The Patient Experience Dashboard, powered by Qualtrics, is a tool designed specifically to show practice teams how they’re doing on the quality of the patient experience in their office and offer opportunities to improve. The new dashboard is a real-time pulse of our Net Promoter Score (NPS) that provides transparency, text analytics and a level of information that helps teams quickly take action to improve the experiences of new and existing patients.

Some of the great new dashboard features include: • Role-based, single-sign on and the ability to access the dashboard on any device • A downloadable mobile app to access the dashboard anywhere • Patient feedback that’s available in real-time from both new and existing patients • An expanded view into all the patient survey questions and comments • The ability to download data and comments.

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With the new Patient Experience Dashboard, better visibility of NPS will position you to be Anything People, every day, and do anything to deliver exceptional patient experiences.

Workday for a better work day We recently launched Workday, a new tool that will help us simplify, standardize, and streamline Finance, HR and Procurement systems across the organization.

Workday replaced several systems, including ADP, iCIMS and Expense Wire, to name a few. Our goal is to streamline the way we work by using a system that’s user-friendly and allows for self-service when needed.

This quarter, we expect to fully roll out Workday across the organization with the following features: For team members: • Carry out day-to-day functions including entering and tracking time, submitting PTO requests and expense reports, viewing pay stubs, using the mobile app to manage personal data, and more.

For leaders: • Review and approve PTO requests, timecards, and expense reports, accessteam member information, create purchase requisitions, view your org chart, including current and open positions, complete key HR and Finance tasks from the office or the road with mobile capabilities, and more.

We’re confident the move to Workday will enhance the way you manage your personal work tasks for a better and more efficient experience.

Patient financing made fast and friendly To help Aspen patients find the best financing solutions for their personal situation, we’ve launched a new patient financing experience, powered by Versatile Credit, a technology company that seamlessly helps millions get financing to pay for their care.

The new platform places the financing experience in the patient’s hands so team members can be true patient financing consultants and product experts.

The platform streamlines data entry with a seamless patient-facing step-by-step process that provides the financing options most suitable to them.

Teams have access to easy-to-use dashboards that help to quickly launch applications, access recent applications, or view and edit financing for patient treatments. It also provides access to a high-line prime lender for larger treatments and, eventually, a tertiary lender to provide financing to doubledeclined patients with lower credit.

It’s All About EVIE: Taking the hassle out of IVFs PSRs are singing the praises of the new IVF process:

We’re positive the platorm will improve the financing experience with automated and maximized financing approvals for patients, even those who require a higher line of credit, empowering teams to be Anything People, say yes to more patients and grow more, every day.

“I am sitting next to the happiest PSR in all of Aspen Dental – we just started testing this process and it is AMAZING!” - RM Chrissie Roth, New Mexico.

And we’re calling it EVIE ­— Eligibility Verification Insurance Estimation.

We launched EVIE, a new electronic platform for processing IVFs, in some offices and plan to roll out to EPMS 3 offices soon. The new platform automatically processes up to 80 percent of insurance verifications leaving PSRs with less paperwork to process and more time to focus on patients.

It removes the complexity and time-constraints of the old process, delivers accurate estimates at the treatment code level, enhances team satisfaction and engagement, and most importantly, gives PSRs the time back to build meaningful relationships with patients.

EVIE is a game changer and will truly bridge the gap to great team and patient experiences.

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We drive industry-leading demand.

We surround doctors with support so they can focus on patient care — what they were trained to do. We make investments in the latest technology and development resources for clinical, business and leadership skills alike. And of course, we like to celebrate our wins.”

Dr. Arwinder Judge Chief Clinical Officer

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Great Talent

Feeling the VIBE in Chicago More Than 40 Candidates (and Counting!)

Say “Yes” to Joining Aspen Nation As Aspen Nation continues to grow, so does our need to continue to add amazing dentists to our family. And that was exactly our focus on February 26, when we hosted our biggest VIBE Session ever at TAG headquarters in Chicago.

Despite winter storms wreaking havoc in airports across the country, more than 500 candidates and guests made their way to the Windy City, where they spent two days learning about everything that Aspen Dental has to offer new dentists, from our culture of support and collaboration to world-class learning and development and beyond.

TAG Chairman and CEO Bob Fontana opened the session by showcasing how life at Aspen Dental is about dentistry, and so much more, in a presentation that answered candidates’ most burning questions, while Chief Clinical Officer Dr. Arwinder Judge dove deep into clinical support and learning programs.

What followed were a series of free-wheeling “Ask Me Anything” discussions with general dentists, endodontists, and oral surgeons, which covered a wide-range of topics from work-life balance to how appointments are scheduled.

Another highlight? A special guest appearance by Dr. Raymond Cohlmia, the new executive director of the American Dental Association, who highlighted the increasing frequency with which dental students are choosing to practice with dental support

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organizations: in fact, 30% of D4 students indicate that they plan to join a DSO upon graduation, up from 12% in 2015.

VIBE 2022 marked the largest in person recruiting event that we’ve ever hosted, and thanks to the participation of 70+ practice owners, partners, and field leaders, more than 500 interviews were conducted on Saturday afternoon.

The result? More than 140 offers were extended, and perhaps more importantly, more than 40 candidates had said “Yes” to those offers as of press time, with more expected in the weeks and months ahead.

It was a good VIBE, indeed.

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Great Talent

AspenOne Supports Dentists, Every Step of the Way The Clinical Leadership team, led by Chief Clinical Officer Dr. Arwinder Judge, is about much more than dentistry or business. It’s about leaders and mentors coming together to support Aspen Dental Doctors to be successful in their personal, career and financial goals, all while collaborating and, of course, letting their hair down occasionally.

Last year, the Clinical Leadership team quickly expanded and made some major investments in Doctor support and training that proved to be more valuable than ever before. With their diverse

Thanks to the team’s outreach, forums, trainings and one-on-one support, Doctors across Aspen Nation have grown immensely in their confidence and expertise, no matter the stage of their career journey. The Clinical Leadership team plays one of the largest roles in ensuring Aspen Doctors feel supported today, and in any future roles they want to explore next.

Dr. Arwinder Judge Chief Clinical Officer

Dr. Rute Ramalho Chief of Staff

Dr. Lauren McDonough VP, Practice Owner Development

Dr. Sundeep Rawal SVP, Implant Support Services

Dr. Jahnavi Rao VP, Clinical Orthodontic Support

Dr. Andrew De La Rosa VP, Clinical Support

Dr. Desmon Brown VP, Oral Surgery Support

Dr. Alex Mehler VP, Endodontic Support

Dr. Dieter Burr Director, Clinical Support

Dr. Amy Dietrich VP, Clinical Support

Dr. Pravin Chellamuthu VP, Clinical Support

Maureen Howes, RDH VP, Hygiene Support

Jan LeBeau, RDH VP, Hygiene Support

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backgrounds, the members of the Clinical Leadership team are best positioned to listen, share their own experiences, and help Doctors excel.

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A team built to better support you.

Follow the smiles with great referrals Being a part of the Aspen family is about building a bright career, working with great teams, and changing lives, one smile at time. It’s about working together to build a community of team members like you who follow the smiles, every day, and help make Aspen truly rewarding and fulfilling.

We’re always looking for the next generation of team members who’ll take the organization to even greater heights. If you know someone who would make a great fit, and if you refer them for any of the following roles and they’re hired, you could earn BIG:

“I have the freedom to own multiple practices, while being able to completely focus on dentistry. I finally have the work-life balance I didn’t have before.”

Dr. Nelson Nunez Practice Owner, Texarkana, TX

• Doctor or Specialist — up to $10,000 • Hygienist — up to $5,000 • Dental Technician — up to $3,000 • DA, Practice Support Center, OM and above — up to $500 • Patient Service Representative — up to $250 • Call Center Agent — up to $200 Know someone you think would make a great addition to Aspen Nation? Just go to www.aspendentaljobs. com/erp for more details.

Don’t forget to check out the ERP Follow the Smiles book, which launched at the 2021 Leadership Retreat, filled with inspirational stories from team members across the organization at bit.ly/follow-the-smiles.

“At Aspen, you’re helping so many more people on a daily basis and touching so many more lives than you would in a private practice.”

Dr. Jessica Singer DDS, Jupiter, FL

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Living Our Values

Raise your hand and grow your career We say it often — investments in our people are the most important ones we make. Investments are foundational to helping you feel confident and empowered to build the dream career YOU want.

There are always new opportunities across the organization for you to explore and development programs to help you get on the right track. And you’ll always have your team’s and leadership’s support. Just “Raise Your Hand.”

Reach out to your leadership and set up a meeting, send an email, give them a call, talk to them. It’s that simple.

“Communicate with the team around you. Ask what can I do more of. The sky is the limit and being that yes-person is what’s going to get you there.”

Lindsay Amstutz DVP

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To spark some inspiration, you can visit bit.ly/raiseyour-hand-Aspen to view a regularly updated library of Raise Your Hand short videos.

The series showcases field leaders who started their Aspen careers as DAs, PSRs, and OMs, and who raised their hands and worked with their leaders to find opportunities of increased responsibility and leadership.

Remember, simply “Raise Your Hand.”

YES starts with me!

At the Scheduling Center

Scheduling Center agents at Aspen do more than answer calls and schedule patient appointments.

They set the tone, build trust, and provide clear expectations around a patient’s first appointment.

“To get patients to say yes, show love. Genuinely listen and care, and spread happiness. If you don’t care, they may not care either.”

Kaylese Pritchett Scheduling Center Agent

When new patients turn to Aspen, they seek help, hope and happiness in a better, healthier smile.

They need someone to listen to them, address their concerns, and set them on the path to a rewarding and life-changing experience — someone like an Aspen Dental Scheduling Center agent.

As part of a YES Starts With Me recognition program, we’re regularly showcasing Scheduling Center agents and what being at the beginning of the patient journey means to them, as well has highlighting some great patient experiences that started with them. Check out our archive/library at bit.ly/YES-starts-with-me for some great stories and interviews with agents.

“Depending on their unique situations, it’s important to decide what options are best for them.”

Julie Hower Scheduling Center Agent

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Living Our Values

Being Anything People: Our Values As an Aspen Nation of Anything People, we’ll do anything to break down barriers to care, to get patients the care they need and to change lives.

Anything to make patients smile.

These new values not only set the stage for us to be an anything organization. They’re serving as a roadmap for hiring, developing and retaining great talent.

Make It Matter Our business is about more than delivering care — it’s about changing lives. We are mission minded because the work we do, the way we show up and the experiences we create make a difference.

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As we continue our way into 2022, Aspen teams will go through a series of interactive activities and receive materials, we’re calling them culture packs, designed to keep our new values top of mind and to reinforce what it means to live them.

Your belief in this brand and everything it stands for runs deep and brings us together as one, AspenOne.

Make It Happen We’re tenacious in our drive to change the world, so we start from YES and push forward from there. Because barriers are like records — they’re made to be broken.

Make It Better Healthcare is complex, but it doesn’t have to be. Easier is better, and better is what we do. We don’t believe our mission will ever be accomplished, so we never stop elevating, improving, learning and growing.

Together Bringing better care to more people is a job that’s too big for one person. Or 10. Or 100.

We are committed to each other and firmly believe we go farther together. Individually powerful, collectively unstoppable.

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Brought to You by Anything People

Managing Editors Mark Frank Jennifer Vecchiarelli Contributing Writers Rachel Choolagian Kasey Pickett Anna Seifert Managing Creative Director Jeff Chong Designers Abigail Downey Ashley Gibbons 800 W Fulton St, Chicago, IL 60607 ©2022 AspenOne Insider AspenOne Insider is published for the Aspen team by The Aspen Group 1

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