Video Enabled Healthcare a robust evaluation
Highlights from 2020 National Patient-Clinician survey on Video Enabled Healthcare ENHANCED ue to the unprecedented EXPERIENCE
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challenges of the COVID-19 pandemic, there was an accelerated need for access to safe, distant healthcare and advice nationally. Patients and healthcare professionals rose to this challenge by adapting and adopting new ways to access healthcare in record time. Video Enabled Care (VEC) quickly unfolded across health services in Ireland. A robust and systematic evaluation of this rapid introduction of VEC was undertaken between October and December 2020. Quantitative and qualitative data were collected from 719 healthcare professionals (HCPs) and 696 patients. The HSE National Service Plan highlights, as a priority action, to ‘involve patients in the design and evaluation of new models of care, clinical services and initiatives’.
Involve patients in the design and evaluation of new models of care, clinical services and initiatives -Priority Action- National Service Plan (NSP) 2021
• Over 80% of patients found their experience to be as good as or better than face-to-face appointments • 93% of patients commented that VEC offered benefits over and above in-person consultations. Qualitative data showed that benefits included improvements in their comfort and well-being and in their ability to self-manage their condition • 49% of HCPs reported that VEC resulted in unanticipated benefits. Qualitative data showed video consultations allowed for increased access to care, facilitated improvements in the delivery of care and empowered patients and carers to take a more active role in their care
“It was warm and comfortable at home which is helpful when you’re in pain.” - Patient “I was able to take notes which I normally wouldn’t do during a face to face conversation. This has helped me to have a future game plan clearer in my head. So I think generally very beneficial.” - Patient “Parents developing skills in implementing therapy themselves within home environment. For some cases it was easier to obtain a language sample when child in home environment.” - HCP “I can access families who normally have difficulty coming to the clinic. For parent only appointments, it fits into their working schedule when done remotely so they don’t need to take time off work to attend.” - HCP
‘The plan has prioritised delivery technology platforms to enable the healthcare system to keep people well at home whilst also providing pathways to access care when needed’ - eHealth and ICT Capital Plan - aligned strongly with the HSE Corporate Plan, the 2021 Winter Plan, and Sláintecare
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