Round Trip
Issue 3 > December 2010
Editorial Looking Back, Looking Forward Nobody can say that 2010 was just another year. Indeed the past year has provided an interesting backdrop for the travel industry. Some of the factors that were causes for concern were the slow recovery from the worldwide recession, the Icelandic volcano, the early onset of Ramadan, currency fluctuations capped by immense volatility in the Euro zone. However, there was also good news. The travel industry not only stood its ground, but it is also growing, with the Middle East growing faster than any other region in the world. There is no doubt in our minds that the growth has been driven by the resilience of the travel retailers in this region, and their ability to adapt and restructure their offering to the public. For ASC, our investment in products and solutions is paying off, as travel agencies look to become more efficient, reduce costs, and add value to their own offering. Star performers were the Insurance sales and SMS, with immense interest in the Amadeus e-commerce products suite from all segments of the market. In 2011, you may look to Amadeus and ASC for more innovation, and solutions that will help to increase your revenues as the Amadeus Sales Platform is integrated with third party non-air content, and fare comparisons tool that features regional low cost carriers. At Amadeus we are looking forwards to an extremely interactive agenda with our customers in 2011. We are motivated by your growing trust in us, and we assure all our valuable customers that we will continue to refine our services and work hard to advance your profitability. Wishing you all a Happy New Year.
Hani Al Salem ASC General Manager
Amadeus - Kuwait PAGE 2 • Financial results for the first nine months of 2010 • Research on European Online Travel Agencies reveals key drivers for improved profitability • LCC Air Arabia and Jazeera- Now in Amadeus Agency Internet Engine (e- Power)
PAGE 3 • Three additional airlines choose Amadeus’ technology to distribute Travel Guard • Air France, KLM and their partners successfully complete migration to Amadeus’ • Eductour, NICE
PAGE 4/5 • Amadeus unveils new revenue maximisation solution • Integrated corporate travel and expense management solution • KAC new companion fare • Customisable car rental booking engine for online players • Amadeus set to transform hospitality industry
PAGE 6/7
ASC is now an ISO 9001:2008 certified company ASC has been recently awarded the prestigious ISO 9001:2008 certification after successfully passing the audit of its quality management systems. ASC’s focus has always been to deliver the highest quality service in the industry and this certification demonstrates our dedication to quality and to customer satisfaction.
• Reissue Guidelines • KTTAA BSP alternative • Frequently Asked Entries
2 News
Amadeus delivers financial results for the first nine months of 2010 Strong growth continues across both Distribution and IT Solutions businesses Adjusted net profit for the period increased 30.1% to reach €354.6m. This was backed by a growth in revenue of 12.1% to €2,053.6m and an improvement in EBITDA of 16.9% to €816.6m. Consolidated net financial debt on 30 September 2010 was €2,700.3m (based on covenants’ definition). This represented 2.7x last twelve months’ EBITDA, and was down by €588.2m vs. December 2009.
Year-to-date highlights (nine months ended 30 September 2010) Adjusted net profit for the period increased 30.1% Revenue grew 12.1%
EBITDA rose 16.9% Both the Distribution and IT Solutions businesses have played a role in the company’s positive performance figures during the year-to-date. Revenue in the Distribution area increased by 10.2%, rising from €1,387.6m to €1,528.9m. Total bookings increased by 7.7%, up from 314.2m to 338.6m. Amadeus also maintained its global leadership position in market share of travel agency air bookings during the first nine months of 2010.
The IT Solutions business continued its growth record by increasing revenue 19.3% during the period, from €383.2m to €457.1m. Passengers Boarded (PBs) increased by 58.0% in the same period, rising from 171.3m to 270.6m as contracted airline migrations were completed successfully.
Amadeus’ commissioned research reveals key drivers for profitability
Eductour, NICE In an effort to further strengthen the business relations and to develop our partnership with our top Travel Agencies, ASC invited leaders from the Travel and Tourism Industry to Amadeus’s Corporate Headquarters in Nice, France. During the trip our guests were updated with the global and local market trends and technological advancements, while having time to enjoy the French Riviera.
Amadeus and Hermes Management Consulting, a world leading business consultancy, have released the results of an in-depth study entitled “Understanding Online Travel Agencies’ Cost Drivers and Ways to Optimise Business in Europe”. The aim of this study was to provide a better understanding of the operational cost structure of Online Travel Agencies (OTAs) and to identify opportunities to optimise their performance. The main conclusion was that although the European online players have improved and are closing the gap with their US counterparts, there is still room for improvement in terms of efficiency and yield of product mix. The study was conducted with the sample of five online mid-sized travel agencies from Scandinavia, France, Germany and the Netherlands. The report also identifies 4 key drivers to improve the efficiency of the studied European online players and to increase profitability: Revenue Diversification: cross selling non-air Improved shopping experience Automation Marketing costs “European online agents have shown resilience in the last couple of years, increasing their revenues year-on-year despite the tough economic downturn. They now need to move a step forward to transform this positive trend into revenue opportunities,” explains Stéphane Durand, Director, Online and Leisure, Amadeus.
From left to right: Waleed Naoushi, David Abraham, Hani Al Salem, Saad Al Mirjah, Farhan Al Azmi, AbdulAziz Burahma, Hassan Bilgrami, Amal Merchant, Louis Arnaud
News 3
Additional airlines choose Amadeus’ technology to distribute Travel Guard travel insurance products Etihad Airways, Hong Kong Airlines and Kenya Airways will benefit from additional revenue streams by using Amadeus e-Retail to offer Travel Guard insurance products Amadeus and Travel Guard, a world-leading travel insurance and assistance company, have been selected to supply real-time travel insurance content, product availability and booking functionality through the direct booking channels of Etihad Airways, Hong Kong Airlines and Kenya Airways. The combination of Amadeus’ technological expertise and extensive airline and agency distribution network and Travel Guard’s comprehensive portfolio of travel insurance products and wide array of emergency medical, travel and personal assistance services, presents a winning value proposition
for airlines by way of accessibility to and delivery of the best travel insurance content and booking functionality in the industry. According to Bob Gallagher, chief marketing officer at Travel Guard Worldwide, “travel insurance is an extremely valuable customer service feature and competitive cross-sell opportunity for any airline. The offer of travel insurance at the time of the air ticket purchase not only provides a benefit to the customer, it also represents an attractive
revenue stream for the airlines. We are pleased to be an Amadeus partner and travel product supplier that is fully integrated in the Amadeus e-Retail engine and Altéa Call Center platform. Collectively, we bring a simple, cost-effective yet world class travel insurance solution to airline clients.” For the online traveller, booking travel insurance through Amadeus e-Retail is both fast and simple. The intuitive booking process pulls the relevant passenger and trip details from the airline segment, proposes the appropriate travel insurance policy, and calculates the insurance premium value.
Air France, KLM and their partners successfully complete migration to Amadeus’ Altéa Inventory System Air France and KLM Royal Dutch Airlines, and Amadeus announced the group’s successful migration to Amadeus’ Altéa Inventory solution. The migration sees the replacement of the two legacy systems that have served each airline for the last forty years and marks a major step in the group’s initiative to modernise and consolidate its Passenger Service System. Fully integrated with Altéa Reservation, the common airline group’s reservation system,
Altéa Inventory allows Air France-KLM to benefit from unique capabilities such as real-time seat availability across all direct and indirect channels including online distributors, and to take advantage of the most advanced revenue management techniques. The project was a major undertaking over several years that delivered noteworthy improvements to the Amadeus platform
such as availability cascading, full support of journey data and enhanced automated flight re-accommodation and schedule management. With nearly two million flights involved as part of the process and with more than fifty systems impacted, the migration was especially significant. Indeed, it required two critical system cutovers in only two weeks where Air France and its franchisee airlines (Regional, Brit Air, City Jet, VLM and CCM) plus KLM and its partner airlines (Kenya Airways and Martinair) were transitioned to the Amadeus platform.
LCC Air Arabia and Jazeera- Now in Amadeus Agency Internet Engine (e- Power) We are glad to inform you that Air Arabia and Jazeera Airways are now available in Amadeus e-Power ( Travel fusion Content ) This content is available only for Amadeus e-Power portals using LCC Module. For more information on
LCC Module and the procedure for enabling it, please contact us. Amadeus e-Power : Low Cost Carrier Module (Travelfusion) By having a single Module agencies can sell 40+ global LCCs and regional LCCs Air Arabia (Sharjah)
& Jazeera Airways. We see this as a big opportunity. Unlike API methods Agencies can have this content without any access guarantee or direct contracts with the Airlines. More Surprises coming soon ....
4 Market Trends
Amadeus unveils new revenue maximisation solution with key customer signings • ‘Active Valuation’ enables Amadeus’ Altéa Inventory customers to maximise revenues by applying sophisticated business rules • TAM, Lufthansa, Air Baltic, Singapore Airlines and Etihad all sign agreements with Amadeus Amadeus announces the launch of ‘Active Valuation’; a new IT solution that enables airlines to maximise revenues across multiple channels. A host of major airlines including Lufthansa, Air Baltic, Singapore Airlines, TAM and Etihad are also today announced as ‘Active Valuation’ contracted customers. ‘Active Valuation’ works by enabling the application of sophisticated business logic to dynamically adjust the yield (revenue
expected) of an airline product, according to the context in which a booking is made. These yield modifiers are used in a seamless manner in order to perform an origin and destination (O&D) calculation. This allows a dynamic segmentation of customers, taking into consideration their characteristics, the point-of-sale used and any connecting flight data, in order to better capture their willingness-to-pay. At the same time, ‘Active Valuation’ can also be used to incorporate cost considerations into the availability decision process, for example costs related to the sales channel or to any fuel surcharges that may be applicable. In addition, this allows the airline to consider the indirect contribution of a
given customer, such as loyalty, and the contribution to the network by looking at return trip criteria. The new solution is designed to complement Amadeus’ existing ‘Revenue Availability’ solution which has already been implemented by more than 10 airlines worldwide including Air France-KLM, Lufthansa and Austrian Airlines. ‘Revenue Availability’ works by allowing an airline to intelligently optimise its inventory in order to generate maximum return on a booking. For example, when a customer requests availability information for a multi-leg journey, the solution automatically considers the complete value of the trip and delivers appropriate availability information to the customer.
Amadeus and Concur deliver integrated corporate travel and expense management solution Amadeus and Concur (Nasdaq: CNQR), a leading provider of on-demand travel and expense management services, announced that they will be showcasing the new integrated corporate travel and expense claim solution, Amadeus eTravel Management (AeTM) integrated with Concur’s expense solution, at the ACTE Global Education Conference in Berlin. The integrated solution can be requested immediately though Amadeus and Concur reseller partners or direct sales teams. With technology from Amadeus and Concur now tightly integrated together, organisations have a tool that provides worldwide content, with an intuitive endto-end travel booking and expense claim solution that helps improve control, drive compliance and increase productivity. With the synchronisation of travel bookings from AeTM into Concur, customers will have a full view of what was planned versus what was actually spent. The two companies are also delivering the integration of Amadeus core distribution technology into Concur’s own
travel booking technology. “Innovative companies are always looking for better ways to help their clients drive down costs and increase policy compliance,” said Barry Padgett, Concur’s General Manager of European Operations. “Concur and Amadeus
are two industry leaders that have done the hard work of truly integrating their offerings in a meaningful way to drive real value for their clients. The result is an endto-end travel and expense management solution that meets the needs of our joint clients in Europe and around the globe.”
KAC new Companion Fare As a joint effort to educate the Travel Market with the new companion fare, ASC and KAC have held sessions to bring the Market up to date with the new functional entries. The sessions were held at ASC from the 29th of October until the 3rd of November. We would like to thank all who attended and hope what you learned can in handy.
Market Trends 5
Amadeus launches a fully customisable car rental booking engine for online players Amadeus rolls out a brand new, cuttingedge booking solution for online players, using Amadeus Cars Plus XML technology. Cars Plus XML business logic streamlines the messages from Amadeus Web Services, making it easier for online players to offer a comprehensive range of functionalities to their customers including: map display, matrix view and point of reference searches. Launch partner Transhotel, a global consolidator of hotels and services for the travel agency community, chose Amadeus Cars to integrate a new cars module on
their web portal, “with Amadeus Car Plus technology, we were able to implement exciting functionalities and easily customise the booking flow so that it fits transparently with our own ‘look and feel’. The Amadeus XML technology also integrates perfectly with our existing IT infrastructure including back office, payment solution and mark-up functionality,’’ commented Javier Sancho, Transhotel’s Contracting & Product Director. “After testing the new product in the Spanish market, the application will be available for all the travel agents that work with Transhotel worldwide”. Amadeus Cars Plus is a multi-channel
solution, which is already available for traditional travel agencies using Amadeus Selling Platform and now for online players and airlines via the e-Retail XML set of messages.
Amadeus set to transform hospitality industry with launch of groundbreaking ‘Amadeus Hotel Platform’ • Amadeus Hotel Platform to drive business transformation by giving hotel chains the tools to build brand value, modernise operations, increase revenues and reduce costs Amadeus announces the launch of Amadeus Hotel Platform, a centralised above-property solution that is set to transform the way hotels do business. Built around one comprehensive database, and available as a ‘Software as a Service model’ (SaaS), it combines central reservation, property management and global distribution systems into one fully integrated platform. Offering a single and real-time view of the entire business, Amadeus Hotel Platform enables hoteliers to deliver innovative and new guest services, generate additional revenues and also quickly react to market changes as new trends, behaviours and demands emerge. Amadeus Hotel Platform represents a revolution in hospitality IT and distribution which will enable hotel companies to evolve and adapt to continuing changes in the sector. Based on unique open technology architecture, Amadeus Hotel Platform allows hoteliers to concentrate on their business, and not the supporting technology, by
bringing operational improvements at all levels whilst removing technical barriers to global expansion. In conjunction with the launch, Amadeus today also reveals the findings from a major new industry report entitled ‘Hotels 2020: Beyond Segmentation’ http://www. amadeus.com/hotelit/beyond-segmentation. html, which identifies the characteristics of the future guest and explores how hotel companies can respond accordingly. Developed by independent research firm Fast Future Research, this breakthrough report outlines how traditional customer segmentation in the hospitality sector is dead
and will be replaced by service spectrums. This radical shift means that hotel companies will need to target, tailor and relate to guests based on their individual preferences and behaviors if they are to succeed. All Amadeus Hotel IT solutions are based on open technology and industry standards, allowing hotel companies to benefit from continual technology evolution and securing competitive advantage. The launch of Amadeus Hotel Platform, together with reinforced Hotel IT teams based in Europe and in the U.S., demonstrates Amadeus’ commitment to the global hospitality industry.
6 Guidelines
Reissue Scenarios
by Fouzia Siddique
In Current issue you will find useful method for ticket Reissue and will continue to publish all possible Ticket Reissue scenarios with easy steps. Generally Reissue is required when passenger changes the booking date after ticket issuance, or upgrades the booking class, at times Reissue is required when the Airline changes the flight timings. It all depends on the policy of the Airline (Validating carrier). Benefits of ticket Reissue on Amadeus GDS 1- Minimum steps to reissue ticket on Amadeus. 2- Adding penalty charges for more than one passenger with one step. 3- Storing the fare quote (TST) for partially used ticket. 4- Display the fare notes from the fare quote (FXP).
Scenario 1: Reissue unutilized e-ticket without Penalty (No ADC) Step 1 – Change the reservation as per required dates in existing PNR and delete the old fare (TST). ➲ TTE/ALL Step 2 – Price the PNR as per the new itinerary. ➲ FXP Step 3 – Update TST with exchange mode. ➲ TTK/EXCH (If there are 3 TST eg: 1 ADT 1 CHD & 1 INF) TTK/EXCH/T1 TTK/EXCH/T2 TTK/EXCH/T3 Step 4 – Display electronic ticket record from the FA element number of the PNR Where L8 is the line number of ‘’FA’’ or ‘’FHE’’ element of the displayed PNR. ➲ TWD/L8 Step 5 – Copy ETR Where L8 is the line number of ‘’FA’’ or ‘’FHE’’ element of the displayed PNR and P1 is passenger number1 ➲ FO*L8/P1
Reissue Mode
NoADC
Exchange Document
For Infant the entry is FOINF*L8/P1 Step 6 – Enter Automatic Issued e-ticket number (Move cursor at the end of FO line and press enter). Example the system response is FO PAX 157-4810015524KWI11FEB09/77777 722/157-48100155240E1/P1 For Infant FO INF PAX 157-4810015524KWI11FEB09/77 777722/157-48100155240E1/P1 ➲ Cursor will be placed automatically at the
end of the “FO” line and press enter. Step 7 – Save the ‘’FO’’ element ➲ RF Your name; ER Step 8 – To issue E-ticket, always Display the ticket before making the ticket issuance entry. ➲ TWD/L8 ➲ TTP/P1 *If validity is missing then update TQT with Not valid after date as per the ticket rules. TTK/VXX23JAN (Not valid after 23JAN)
KTTAA BSP alternative After a long struggle the KTTAA has managed to introduce the Travel Agencies with an alternative plan to cover their BSP Bank guarantees. The policy is for the Travel Agencies who are with a minimum of 3 years subscription with IATA. Local Insurer Reinsurer Premium Sum Insured - Limits One location (HO or BR) - KWD Company (HO & all branches - KWD) Branches - KWD) Aggregate (12months) KWD Miximum Payable - One Ticket Maximum Payable - per VMPD Agent to joint
First Takaful Insurance Company Contractors Bonding (reinsured to Lioyds) Fills 0.320 1,500,000 3,500,000 5,750,000 4,500 45,000 Office has been BSP/IATA agent for the last Three years.
Guidelines 7
Scenario 2: Reissue unutilized e-ticket with Penalty KWD 10.000 (with Tax code Specified by the Airline) Step 1 – Change the reservation as per required dates in existing PNR and delete the old fare (TST). ➲ TTE/ALL Step 2 – Price the PNR as per the new itinerary. ➲ FXP Step 3 – Update TST with exchange mode. ➲ TTK/EXCH Step 4 – Update TST with KD10.000 penalty charge as TAX code RF and show the total as KD 10.000 ➲ TTK/X10.000RF/TKWD10.000 Step 5– Delete FP element where number 10 is the FP element in the PNR ➲ XE10 Step 6 – Add FP element as an original form of payment is “cash” and additional payment is also as “cash” ➲ FPO/CASH+/CASH Step 7 – Display electronic ticket record from the FA element number of the PNR Where L8 is the line number of ‘’FA’’ or ‘’FHE’’ element of the displayed PNR. ➲ TWD/L8 Step 8 – Copy ETR Where L8 is the line number of ‘’FA’’ or ‘’FHE’’ element of the displayed PNR and P1 is passenger number1 ➲ FO*L8/P1 Step 9 – Enter Automatic Issued e-ticket number (Move cursor at the end of FO line and press enter) .Example the system response is FO PAX 157-4810015524KWI11FEB09/77777 722/157-48100155240E1/P1 ➲ Cursor will be placed automatically at the end of the “FO” line and press enters. Step 10 – Save the ‘’FO’’ element ➲ RF Your name; ER Step 11 – To issue E-ticket, always Display the ticket before making the ticket issuance entry. ➲ TWD/L8
Reissue Mode Additional Payment New & Old FOP Exchange Document
➲ TTP/P1 OR TTP/T1 *If validity is missing then update TQT with Not valid after date as per the ticket rules. TTK/VXX23JAN (Not valid after 23JAN) Scenario 3: Reissue unutilized e-ticket with Fare increase of KWD 30.000 and Penalty KWD 10.000 (with Tax code Specified by the Airline) Step 1 – Change the reservation as per required dates in existing PNR and delete the old fare (TST). ➲ TTE/ALL Step 2 – Price the PNR as per the new itinerary. ➲ FXP Step 3 – Update TST with exchange mode. ➲ TTK/EXCH Step 4 – Update TST with KWD10.000 penalty charge as TAX code RF and show the total as KWD 40.000 (where 10 KD is penalty charge and fare increase 30 KD) ➲ TTK/X10.000RF/TKWD40.000 Step 5– Delete FP element where number 10 is the FP element in the PNR ➲ XE10 Step 6 – Add FP element as an original form of payment is “cash” and additional payment is
Frequently Asked Entries 1
Quote PTA fare for KWI-KTM on KU In PNR Price the Deportee Fare on KU
FXP/RDEP,*PTC
3
Government- GP Fare on KU WITH Exmpt KW tax
FXP/RGVT,*PTC,ET-KW
4
Re-generate Air files to Accounting system
BASTART
5
Re-generate Air files to Accounting system For a PNR
INV OR BT
6
Re-print the credit card charge form from the pnr
TTR/T/SN0000015698(FB Number)/C-F
To insert Infant name in existing PNR.
1/Passenger first name (INFFAMILY NAME/ FIRST NAME /DATE OF BIRTH ) 1/Raza mr(INFSaleh/Rana/09sep10)
8
To split passenger number 1
SP 1 ; RFA ; EF ; RF A ; ER
9
To create Passive(PK) segment.
SS KU101 Y 10DEC KWI JFK PK1
10 Past dated PNR
* More Re-issue scenarios in our next Issue.
ASC-100% Amadeus
FQD KTM KWI / AKU / R,FS-KWD
2
7
also as “cash” ➲ FPO/CASH+/CASH Step 7 – Display electronic ticket record from the FA element number of the PNR Where L8 is the line number of ‘’FA’’ or ‘’FHE’’ element of the displayed PNR. ➲ TWD/L8 Step 8 – Copy ETR Where L8 is the line number of ‘’FA’’ or ‘’FHE’’ element of the displayed PNR and P1 is passenger number1 ➲ FO*L8/P1 Step 9 – Enter Automatic Issued e-ticket number (Move cursor at the end of FO line and press enter) .Example the system response is FO PAX 157-4810015524KWI11FEB09/77777 722/157-48100155240E1/P1 ➲ Cursor will be placed automatically at the end of the “FO” line and press enter. Step 10 – Save the ‘’FO’’ element ➲ RF Your name; ER Step 11 – To issue E-ticket, always Display the ticket before making the ticket issuance entry. ➲ TWD/L8 ➲ TTP/P1 OR TTP/T1 *If validity is missing then update TQT with Not valid after date as per the ticket rules.
RPD/RLC- PNR NO. ; RLD ; RLDT1
Naukheda Travel “User friendly system compared to other GDS” Sanam Travel “The excellent and reliable services provided by ASC”
8 Here & There
New Hire
Ms. Scherazade Jamali
Ms. Scherazade Jamali is an HR professional with 13 years of progressive commercial experience in Public Services, Financial Services, Telecommunications and Information Technology sectors. She has 6 years of experience leading HR teams and function to implement tailored solutions for compensation, benefits, variable pay, performance management, talent management, budgeting, workforce planning, organisational development and human resources operations. Ms. Jamali has joined ASC as the Director of Human Resources and Administration.
Chatting with a PRO Could you tell us a little bit about yourself - your education, interests, past work experiences? I completed my high school education in Kuwait 1984 at the Kuwait Pakistani School in Salmiya & finished my bachelor degree through Alama Iqbal Open University in 1987. I started my working career at Avis Car Rental Company and from there I moved to Al Ali Travels. After spending 2 years at Al Ali I moved to Al Jarallah Travels until 1995 were I was offered a job at ASC (KMARS). I’m currently Mr. Iftikhar Abdulsattar the Senior Account Manager handling over 80 agencies located all across Kuwait. I have always been fond of Travel and Tourism as a career as well as a personal interest and have visited many destinations throughout the Far East and Europe. What does your work as an Amadeus Account Manager involve? I deal with TA’s on a daily basis and consider them as my partners and colleagues, sharing my experience with market enhancement and cater the Travel Agencies with their different needs from Tech, Training and Support. What is a typical day at work like? Get to the office early morning, start the day with my ASC mug of coffee (no milk no sugar) and start checking my e-mail. I spend some time with my colleagues before I leave for my visit to my accounts. At the end of the day I spend some time organizing and updating for my visits. What makes a good travel agent/agency? There is no bad travel agency but the good travel agencies would always be keeping up with the Market trends while assuring that they are up to the competence level required. Of course we are always with them to support their goals. Would you like to offer any advice to people wanting to work in the Travel and Tourism Industry? New comers who want to become a travel consultant should acquire proper training from IATA or an authenticated institute prior to start working in a travel agency.
ASC vs Al Sayed Travels Friendly
AMADEUS Quiz #3 What is the companion fare pricing entry for Kuwait Airways when there is One Infant with 2 Adults in a PNR ? Please reply on quiz@asc-me.net by January 15th 2011. Provide your name, contacts and 1A office ID
Last Issue Quiz answer: FOINF*L8/P1
ASC would like to thank Al Sayed Travels for the great game, we hope everyone enjoyed the Match and hope no serious injuries were sustained. Check out more pictures on our Facebook Page ASC AMADEUS Amadeus Help Desk 1-888-272 Amadeus Sales ae@asc-me.net Amadeus Product & Solutions solutions@asc-me.net
Automated Systems Co. P.O. Box: 27159, Safat 13132 Kuwait Tel.: +965 24822286 Fax: +965 24824300 www.asc-me.net
www.amadeus.com/kw