HIGH PERFORMANCE AND INDUSTRY RECOGNITION

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PUTTING THE MUSCLE INTO CARS

Wong’s hard work in the field he loves has paid off: recently he was recognized as CARSTAR’s 2022 Franchisee of the Year.

“I was absolutely shocked that I got this award,” he states. “It was strange because I go to work every day and still run my stores as an owner and operator.”

He jokes that he got an award just for going to work each day.

But when asked to seriously consider the traits he brings to the business that got him in the driver’s seat for award recognition as an MSO, he truly ponders.

“I follow rules; I’m getting older now,” he finds. “If I talk to insurance company X or Y, there’s not a whole lot of negotiation. I say, ‘What are the rules of your program?’ and I go to my guys and say, ‘This is where we’re at. Do you think you can do this?’”

He adds, “I don’t make a whole lot of the decisions solely. It’s not me, personally. I get a tremendous amount of support internally.”

CARSTAR, too, has been an immense support to Wong on an ongoing basis, over time, and he considers the company to be a true partner in his success.

“I’ve been with them for over five years now, and I’ve never met a group of people like them who are constantly trying to come up with new procedures and processes to help the operators do better,” he states.