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Is Your Team ‘Quiet Quitting’?

THIS MONTH’S FEATURE SUBJECT BENEFITTED FROM SMART MANAGEMENT AT THE START

Our cover story subject, Jason Wong, has a pretty cool origin story for his shop ownership. He says that years ago, he started working at a shop for free as long as he could fix his car there. Eventually, he matriculated through other roles in the shop, including bookkeeping and customer service. After years of putting in work, the shop owners sold to Wong, who has now been in the business for nearly 30 years.

Of course, it’s great to see a shop owner who has worked their way up to the position. But what I like the most about this story is that Wong’s bosses seemed intent to place him in the best position suited to his skills. Maybe it wasn’t just putting Wong wherever there was an open position, rather it was more about putting him in the best place to succeed.

And just look at the results. I mentioned his tenure in business ownership, and CARSTAR recognized him as the 2022 Franchisee of the Year. Around the same time, Wong joined the ranks of MSOs and opened a second shop.

There’s a ton more to check out in this month’s profile story, including how he has cemented his brand in the marketplace, and how he maintains a healthy culture of transparency in the operation. “We hired 10 employees recently, and they’re all about 26 years old,” he says in the story.

Whether you’re a small MSO or a sprawling shop network, there’s lots to glean in this month’s edition. Thanks for reading.

Matt Hudson Content Director