Arthritis Care Annual Report & Accounts 2013 by Arthritis Care

Reaching out to more people living with arthritis

Annual Report & Accounts 2013 Registered charity numbers 206563 and SC038693

www.arthritiscare.org.uk

Contents Chair’s Report

Chief Executive’s Report and Message from Jane Asher

Our volunteers

The impact of arthritis on people’s lives 4

From our Patron, The Duke of Westminster KG CB CVO OBE TD CD DL

I am delighted to be able to support Arthritis Care in the role of Patron. I have been a part of the charity for over 25 years, dating back to when I became President of the Chester branch. Over the decades, I have been honoured to support Arthritis Care as they have led the way in delivering the support that people with arthritis need. During this time, my own connection to this painful condition has become personal, as I developed rheumatoid arthritis just over two years ago. I am heartened to see that the charity’s new Strategic Plan will be reaching out to many more people living with arthritis as I can understand first hand just how difficult and painful everyday tasks can become. Finally I’d like to thank everyone who supports Arthritis Care, from the hundreds of volunteers through to those who set out to raise funds. By working together I know that over the next few years many more lives can be changed for the better.

The impact of Arthritis Care in 2013

Managing pain

Improving health

Reducing isolation

Living independently

Giving people a voice

Our funding

Looking forward to 2014

14-15

Thank you

Making a difference across the UK

Report and Financial Statements

Report of the Trustees

18-19

Strategic Report

19-21

Independent auditors’ report

22-23

Statement of Financial Activities

Balance Sheet

Cashflow Statement

26-27

Notes to the financial statements 28-40

www.arthritiscare.org.uk

Chair’s Report

Welcome to our Annual Report for 2013. I was honoured to take on the role of Chair last year and am delighted to highlight to our members, friends and supporters just some of our achievements over the last 12 months. I may be new to the role of Chair but I am not new to Arthritis Care having joined my local branch six years ago. I became a Board member in 2011 and I am proud of the progress we’ve made in increasing our impact on the lives of people living with arthritis. My personal experience of arthritis means I fully understand the pain and disability this incurable condition can cause. Arthritis Care has seen some major changes during 2013. We were able to appoint a new Chief Executive, Judi Rhys, who brings with her a wealth of experience; we settled into our new offices in London, having sold our previous headquarters to allow us to free up funds to invest in our services and guarantee our viability as a charity. Both Judi and I are truly grateful to our senior management team, our staff and our hundreds of dedicated volunteers who have ensured stability for our charity whilst we both settled into our new roles. When I look back at last year, what stands out for me is the significant positive changes we

www.arthritiscare.org.uk

have had on the lives of those we help – people dealing with arthritis all across the UK. We have set out detailed examples for you in this report, but the highlights for me include our new methods of reaching out to those people who are isolated, our army of Arthritis Champions who take our support out to local communities and our continued development of sports and exercise activities which make a real difference to both physical and mental well-being. Looking forward, we have just published our new Strategic Plan which will ensure that we continue to be a user-led organisation effecting real change in the everyday lives of people living with arthritis. I hope you enjoy reading about what we achieved in 2013 and look forward with me to a very positive 2014. With kindest regards

Susan Cheetham Chair

Chief Executive’s Report Like Susan, this is my first Annual Report for Arthritis Care. My background working for several charities tackling long-term health conditions across the UK means that I understand the complexities of working alongside people in the different countries. I know just how vital each of our national teams is in addressing the problems faced by people with arthritis. Arthritis is a challenging and complex condition; it is often misunderstood and it is still perceived by many as simply aches and pains as people grow older. We know this is not the case and over the coming years, as our new Strategic Plan starts to take effect, I will be able to report back to you on the differences we have made to lives in every part of the UK. At the heart of our plan is a commitment to reach out to more people with arthritis and

have more impact. It is very clear to me that, if we are to have a greater impact and successfully deliver this plan, we will need to work in partnerships. In order to achieve this, we are looking to build many new partnerships over the next three years with new members, supporters, health professionals, charities and funders. I hope you feel as positive as I do when you read our report and please do contact me if you would like to know more about our achievements or plans for the future. With my best wishes

Judi Rhys Chief Executive

Message from Jane Asher

As another year passes I am honoured and proud to continue in my role as President of this important and worthwhile charity. There is no question that a great deal can be done to ease the pain of arthritis and I would love to see a world where everyone who needs it can access whatever it takes to make their lives comfortable and pain-free. There’s a long way to go, but I am heartened to read some of the many success stories included within this report.

of our hundreds of volunteers in all parts of the UK. I’d like to send my own personal thank you to all of you who give us your time and commitment so generously.

Of course Arthritis Care could not achieve these tremendous results without the support

Jane Asher President

With my best wishes as always

www.arthritiscare.org.uk

“I felt honoured and really pleased to be able to give something back to the young people programme that had done so much for me. I continued to grow in confidence and learned valuable skills in presentation, facilitation and group dynamics which helped me at university and at work. I began to feel really passionate about the work of Arthritis Care and ensuring that young people living with arthritis had a voice.This led to me applying for the job of Young People and Families Development Officer in Scotland which is what I do today.” Gill,Young People and Families Development Officer, Arthritis Care Scotland

Our volunteers provided 45,063 hours of their time (over 6,438 days)

The value of donated volunteering time equates to £467,000 Volunteers gave the equivalent time of “What struck me 25 full-time in training as a volunteer “The rewards was the commitment and staff

of being a volunteer are overwhelming, I have witnessed the transformation of men and women who go from having low self-esteem and are pessimistic about their arthritis to becoming confident self-managers. A lot of the participants in our programmes become friends and swap tips on how to overcome certain problems.”

enthusiasm to the project by the Arthritis Care staff, and their desire that all volunteers on the course were successful, and so ensuring that the project itself was a success.” John, Arthritis Champion volunteer

Janet, self-management trainer

www.arthritiscare.org.uk

THE NUMBERS 10MILLION

8.5MILLION

in the UK affected including 25,000 children and young people

have osteoarthritis (OA) expected to rise to

17MILLION BY 2030

690,000 have rheumatoid arthritis (RA) THE IMPACT OF ON PEOPLEâ&#x20AC;&#x2122;S LIVES Arthritis is the biggest cause of pain and physical disability in the United Kingdom 1 in 5 people with OA give up holidays, hobbies and leisure activities

34% report feeling like they have no one to talk to

65% of people have difficulty making a cup of tea when pain is at its most severe

71% of people with OA (6 million people) are in constant pain

One in three people with RA forced to give up work within two years of a diagnosis

THE IMPACT OF THE IMPACT OF IN 2013 IN 2013 50% started new hobbies six months after attending Arthritis 50% started new hobbies six monthsCare afterprogramme attending Arthritis Care programme

94% of callers to94% our helpline of callersgo on dohelpline something to to our go positive to change on to do something their lives as positive tosuch change altering theirsuch lifestyles, their lives as exercise diet altering theirand lifestyles, exercise and diet

39% reduction 39% in isolation reduction reported by in isolation young by reported people after young attending people after an activity attending weekend an activity weekend

We work with 800 volunteers, most of We work with whom have arthritis 800 volunteers, most of whom have arthritis

FEBRUA

3,800+ people participated in 3,800+ people one of our in participated self-management one of our programmes self-management programmes

6,900 receiving 6,900 peer receiving support peer as support members as of one members of our one 170 branches of our 170 across branches the UK across the UK APRIL

2 0 31 30 31 28 31 3 8 3 0 31 30 1 1 3 3 74% increase in confidence in managing RY

JANUA

FEBRUA

MARCH MARCH

APRIL

MAY

JUNE

MAY

JUNE

arthritis six months after attending Arthritis 74% increase in confidence in managing Care programme arthritis six months after attending Arthritis Care programme

Sources OA Nation Report 2012, Arthritis Hurts Survey 2010, Sources AposTherapy Research, NationalHurts Institute for Health OA Nation Report 2012, Arthritis Survey 2010, and Clinical Excellence, Rheumatoid arthritis: the managment of rheumatoid in adults AposTherapy Research, National Institute for Healtharthritis and Clinical Excellence, Rheumatoid arthritis: the managment of rheumatoid arthritis in adults

Produced by Produced by www.media.co.uk www.media.co.uk 5

Managing pain… Arthritis is the most common cause of chronic pain in the UK. An average of 85% of contacts to the Arthritis Care helpline concerns pain. 8.5 million people in the UK have osteoarthritis and 71% of them are in constant pain. One of the biggest problems faced by people with arthritis is the extreme levels of pain they experience on a daily basis. This pain stops them working, socialising or even being able to take care of themselves properly. Self-management works for anyone with arthritis, regardless of the severity of their condition. Self-management means taking control of living with the condition and is

Our goal: To increase the number of people with arthritis who are able to manage their pain on a daily basis.

crucial for a person’s emotional and physical wellbeing. It can be life-changing, encouraging an attitude whereby you accept that arthritis affects you, but do not allow it to control you. “It has given me the information I needed to do something about my arthritis.Three GPs have just said “Take more pain killers”. I don’t want to kill my kidneys; it’s good to know there are other steps.” Arthritis Care was the UK pioneer in delivering self-management training back in the early 1990s and in 2013 our self-management courses flourished. We didn’t sit back - we knew there were people who were unable or too hesitant to attend our face-to-face sessions. To combat this we trained over 70 new volunteers to help us extend our reach and reduce waiting times and introduced new ways to deliver our courses including telephone-based sessions to access harder to reach people. “I am now more aware of which exercises are better suited to me and that I need to look more closely at my diet and portion sizes to reduce my weight and therefore help my joints.”

In 2013 we supported 2,833 people in taking control of their arthritis; this is more than double the number helped in 2012.

www.arthritiscare.org.uk

A day in the life... “Sometimes I wake up in the mornings and I say to myself “what a busy week ahead driving up and down the province delivering courses, assessing volunteers, with even more talks squeezed in between!” As always there are more deadlines and meetings, but somewhere in amongst the demands of a busy office, I get to meet the really important people, young people, mothers, farmers, students and people just like you and me, who are out there attending our courses, gaining selfconfidence and challenging their arthritis to live life to the full. I recently met a lovely woman who was just devastated when she was diagnosed with arthritis, but after a number of weeks participating on our course, she began to set goals and make plans for family events again. As she explained: ‘’I came here alone and very frightened and feeling that my life was in ruins, attending this course has encouraged me to face my tomorrows in another way that will bring me hope, happiness and laughter.” As I listened to her I realised the value of our self-management courses, they offer not just the practical ‘toolkit’ of skills to cope with a long-term condition like arthritis, but understand the importance of building selfconfidence and hope for the future. As we said our farewells she told me: “ I come away inspired, focused and determined to be the woman I can be, maybe a little slower, but strong because of this course.” I was just happy knowing that she had the skills to live her life to the full and enjoy her family again, in spite of her arthritis.

Every now and then, I am gently reminded as to why I do this job and why I love it so much. So even on a wet and windy day, when the car won’t start and the rain is pouring down and I‘ve forgotten where I left my car keys and I’m feeling ‘blue’ with the cold, I am encouraged because I know that whenever and wherever we deliver our courses, someone, somewhere in some rural parish or in some sleek city hotel, will pick up an idea or learn a new skill to help them to cope with their long- term condition and more importantly they will share what they have learned with someone new, someone they have just met on our course and have something in common. As they say “we are all just strangers until we meet.” So come along to one of our courses and have fun meeting new people and discovering how you can challenge your long-term condition too.” Anne Donnelly,Training Services Supervisor, Northern Ireland

Improving health… 79% of people have given up or reduced an activity because of their osteoarthritis. Half give up or reduce walking or being active. People who say osteoarthritis has a large impact on their lives are three times less likely to undertake selfmanagement techniques.

Our goal: To improve the health and wellbeing of people with arthritis and ensure more have the confidence to manage their condition. Sports and exercise People with arthritis feel better physically but also mentally when they are able to be more active. A key highlight in 2013 was our FIT project in Northern Ireland. We reached out to people with arthritis across the nation and introduced exercise and sports that were suitable for all abilities – including Boccia, New Age Kurling, Tai Chi, walking groups, chair-based exercise and chair-based yoga. This project culminated in an inter-branch tournament attended by over 100 people with arthritis. This work was echoed in Scotland where participants again took part in new sports over 80% told us they learned about how to access and participate in appropriate exercise to help them manage their condition. 60% reported an improvement in their ability to cope with pain.

Over 1,100 people took part in an exercise session during 2013.

“I would really encourage people to talk to others with the same condition as you, to help you come to terms with it. In the beginning I found it very hard, but helping to set up the walking group has been magic! Setting up a group and walking with others with long-term conditions including arthritis is a great way to hear about good tips to help manage your condition and really helped me come to terms with mine. I would encourage others to do the same. I feel so much better for it and I have made lots of friends through this as well.” Carol, Ayrshire walking group

www.arthritiscare.org.uk

Sam’s Story “I was diagnosed with arthritis when I was 13 and I am now 23 years old. I now use a wheelchair full time. When this happened it really did make me feel down. I used to love sport and felt that I would never be able to participate in any sporting activities again. Getting involved in the FIT Project was a real turning point for me. I qualified to be a Chair-based exercise leader and a Boccia and New Age Kurling coach. I now volunteer for the FIT Project and work with Arthritis Care Northern Ireland branches to help them get fit and active. I have also been able to bring the activities to young people with arthritis. The activities that are taught through the project have helped me to see that I can still get involved in sport and exercise but that I just have to adapt things slightly because of my condition. Not only has Arthritis Care Northern Ireland helped me to improve my physical fitness they have also helped my mental wellbeing. Arthritis Care has really given me the confidence to push myself and I am now studying for an OCN Level 2 in Youth Work. Without Arthritis Care and the encouragement and support I received I do not think I would ever have had the confidence to do this. I’m looking forward to continuing to work with people with arthritis and helping them realise that they too can still take part in exercise and fitness that will help their condition.”

Taking our message out to local communities During 2013 we also launched a new service - Arthritis Champions. We knew how good our volunteers were and wanted to widen their reach and enable them to support more people with arthritis. Our Champions scheme based in the North of England found our volunteers spreading the word about our services and what people could do to help manage their own conditions. They held talks and drop in sessions in locations ranging from doctor’s surgeries to libraries and even local supermarkets. In this pilot project we were able to reach over 1,000 people and help them find the information they needed. We received the following feedback: • 89% said they had increased knowledge about their condition • 67% of people said they would try new self-management techniques • 29% are making changes to their diet or exercise • 17% of people said they would try new methods to relieve their pain • 11% are going to join their local branch, helping to reduce isolation

www.arthritiscare.org.uk

Our goal: To reduce the physical and emotional isolation felt by many people living with arthritis.

Reducing isolation… One in five people with osteoarthritis gives up holidays, hobbies and leisure activities. One in ten finds intimacy difficult; one in eight people finds socialising and meeting friends a challenge.

Over a third of contacts to our helpline were from people seeking help because they felt isolated, depressed, were living in severe pain or had mobility issues because of their arthritis.

Children and young people “If we were all robots – I’m the one with rusty joints!” We know that many perceive arthritis to be a condition solely of the elderly and we worked hard during 2013 to deliver a much-valued range of services to children and young people. One of the main issues children and young people faced was the feeling that they were the only one – we wanted to combat this. Our work ranged from “Monster Pain” workshops, to body image workshops which allowed children to express how having arthritis makes them feel about themselves. We also continued to deliver our highly regarded activity weekends, run by and for children with arthritis.

• 146 young people aged 12-25 took part in a residential activities weekend in the UK • 570 attended our children and family events across the UK Children and young people attending our activity weekends reported:

• 39% reduction in isolation • 52% increase in feeling positive about their arthritis • 49% increase in confidence in expressing how arthritis affects them • 30% increase in having high hopes for the future • 29% increase in confidence in being themselves

“From banging bongos to jumping speed boats, Arthritis Care weekends have been the highlight of my year.The weekends provided me with an exciting escape during times of stress. I was able to live in the moment and just have fun. It was fun just being in a group with people that understand me.They understand when I feel sore, and I understand when they feel sore. On the La Mon weekend, I was shown that there are better ways to cope and that I am not the only one.They showed me how I can be assertive in my life and voice MY opinion. Arthritis Care showed me why I am a good person and why I am worth celebrating. Arthritis Care has done so much for me this year and I am so thankful.”

Another focus during 2013 was making ourselves more available to people who either couldn’t, or didn’t wish to, find support in a face-to-face setting. This may be due to difficulties travelling, remote locations or simply a lack of confidence in attending a group session. Across our nations we set up telephone befriending and mentoring schemes, increased our social media presence and even set up a community garden project as we sought out people who had not heard our messages before.

Our Branches “Everyone is so friendly and they make you feel welcome.We’re all in the same boat and that does help. Not that we always talk about our arthritis, mind! But they understand what you’re going through and that it’s with you every day.” Across the UK our 170 branches provide constant and effective support to thousands of our members. Our volunteers are our voice within their local communities, they hold talks, they fundraise; they have fun. Without them our impact would be greatly lessened. For example, in Wales our volunteers led community talks and information days reaching out to over 2,000 people.

During 2013 over 6,900 members belonged to one of our branches – these vibrant groups supported their members but also provided information and support to anyone affected by arthritis in their communities. • They hosted guest speakers including rheumatologists, dieticians and physiotherapists • They established lunch clubs and social excursions • They organised hydrotherapy sessions • They set up sports groups including Boccia and New Age Kurling • They held exercise classes including Tai Chi for arthritis, chair-based yoga and Zumba • They ran community talks and information days “I have gone from being desperate and lonely with no hope of ever achieving anything again to being part of a big family that cares for its members, giving them information and the tools they need to live life at today’s manic pace. I would like to thank Arthritis Care for being there for me in my hour of need and helping me find my way. I live my life at my pace now and if I can’t do something I either break it down into manageable pieces or it does not get done. I do not beat myself up anymore, I look after myself.”

Our goal: To ensure more people with arthritis can live an independent life, receiving the support they are entitled to.

Living independently… One third of people with osteoarthritis retires early, gives up work or reduces the number of hours they work because of their condition. This has an impact on their independence, self-esteem and on household income. 72% of people with osteoarthritis receive no state benefits.

We know that for many people independence is about the ability to continue to work. In Scotland we launched the Joint Working project, a one-stop shop to support people with rheumatoid arthritis in the Greater Glasgow area. Our aim was to give advice on how to continue with work and also to link people with relevant services to support them in their career choices. This project was extremely timely with the changes to Welfare Benefits and in particular Employment Support Allowance and Disability Living Allowance. From our trained helpline counsellors we know that many people with arthritis are extremely distressed by the changes and feel that they are not heard or believed when they try to convey how painful their arthritis is.

The cost to the UK of musculoskeletal conditions is £7billion annually. Our helpline and website are key resources in helping people to find the support they need to continue to live the lives they want. During 2013 our helpline counsellors continued to give quality advice managing 8,745 requests for help. Our online presence, website, facebook and Twitter all continued to grow - in 2013 our website received over four million unique page views. Our booklets are distributed far and wide by our teams of volunteers. In 2013 we ensured that all our information booklets were available to download. This meant that people could access the information they wanted immediately; over 133,000 of our booklets were distributed or read online in 2013. “I had felt isolated after being diagnosed with osteoarthritis and just left to take pain killers and get on with it.The helpline team was fantastic and knew how I was feeling.” 94% of people using our helpline service go on to do something positive to change their lives such as taking their first steps into self-management by changing their lifestyle, diet and exercise.

www.arthritiscare.org.uk

Our goal: To improve services and ensure the voice of people living with arthritis is heard and acted on.

Giving people a voice... Almost half of people with arthritis feel that the NHS does not see their condition as a priority. People with osteoarthritis are diagnosed on average 2.8 years after they first notice symptoms. Generally it now takes longer for someone to be diagnosed with osteoarthritis than it did in 2003. People who have a treatment and care plan agreed, who discuss self-management with their doctor and who set goals are more likely to see their treatment as being effective.Yet only 18% of people with osteoarthritis have an agreed care plan. Arthritis Care influences policy so that we can help effect change that benefits the lives of millions of people with arthritis.We work across the UK, at national and local levels and also within our regions as we know that services differ greatly depending on where you live. During 2013 we wanted to ensure greater awareness of the needs of everyone with arthritis, to improve services and to end discrimination.We represented the needs of people with arthritis to key policymakers and aimed to influence national health initiatives. By being on top of social care changes and benefits cuts we helped to ensure that people with arthritis knew what these meant to them. By working with like-minded partners we successfully influenced national policy and practice.

www.arthritiscare.org.uk

Some key successes from 2013 include: • In England we expanded our Arthritis Watch project, finding out about how access to services differed across the country and then using this evidence to inform our campaigns and policy responses. • In Northern Ireland we delivered our annual Professional Lecture to over 80 health care professionals, including the Minister of Health, Edwin Poots MLA. Also in Northern Ireland we delivered a pain seminar to GPs, highlighting the physical and emotional impact of living with a long-term condition. • In Wales we were a key stakeholder in developing the Welsh Government’s “Add to your Life” health and well-being check for the over 50s. • In Scotland we planned for our first Professional Lecture at Holyrood with key speakers on early diagnosis and national standards for rheumatoid arthritis and musculoskeletal pain. • We submitted research papers to the Bone, Muscle and Joint Diseases and British Society of Rheumatology on the experience of people with comorbidities. It was found that one in 12 people with arthritis also had an additional health problem and needed more intensive support.

Our Funding...

Looking forward

During 2013 we made great strides in diversifying our income to ensure our stability in the longer term.

As we move into 2014 we have set out a new Strategic Plan that will allow us to expand our work with confidence across all of our five goals.

Some highlights from our fundraising include: • We successfully recruited over 1,000 new supporters • We launched our new membership magazine Inspire which is now sent out quarterly to over 20,000 people • We ran national press campaigns promoting a free Arthritis Care booklet as well as information on becoming a member. Over 2,000 requested a free booklet and 1,303 people joined as members • We doubled our income from charitable trusts • New corporate partnerships were formed which will increase not only our income but awareness of our services ‘Healthspan have chosen to work with Arthritis Care as the charity offers practical help and support to people with arthritis in the UK.This resonates well with many of Healthspan’s customers who have arthritis and joint health problems; supporting Arthritis Care seemed a natural choice.’ Sophia Catton, Healthspan Ltd ‘Being aware of the impact arthritis can have on people’s lives, we are delighted to support Arthritis Care’s work.The charity’s new Strategic Plan is focused on reaching out to more people and helping them live full and active lives despite their arthritis.The Trustees are pleased to support Arthritis Care’s efforts to do this through its Arthritis Champions volunteer programme.’ Catharine Kesley,Trustee, the John Coates Charitable Trust

Our goal: To increase the number of people with arthritis who are able to manage their pain on a daily basis. • We will ensure more people living with arthritis have access to a wider range of effective self-management support. • We will ensure more and better information is available at the point of diagnosis. Our goal: To improve the health and wellbeing of people with arthritis and ensure more have the confidence to manage their condition. • We will increase the number of callers to our helpline. • We will increase the support we give to the recruitment, development and retention of our volunteers. Our goal: To reduce the physical and emotional isolation felt by many people living with arthritis.

In 2013, 70% of our total charitable expenditure was spent on providing information and support, delivering self-management training programmes, supporting volunteer run branch activities, representation and campaigning and running the charity. Our expenditure in focus Information and Training Voluntary run branch activities Representation and Campaigning Governance costs Fundraising

33%

30%

10%

26%

www.arthritiscare.org.uk

to 2014 • We will offer an increased range of local engagement options making it easier to engage with Arthritis Care on your doorstep. • We will increase the number of “non faceto-face” services, including telephone and online. Our goal: To ensure more people with arthritis can live an independent life, receiving the support to which they are entitled. • We will continue to produce up-to-date information on those benefits to which people with arthritis are entitled. • Through our policy and influencing work we will ensure the voice of those with arthritis isn’t lost in the welfare reforms. Our goal: To improve services and ensure the voice of people living with arthritis is heard and acted on. • We will mobilise people with arthritis to become agents for change. • We will do more to review the performance of local health providers, including by and through our supporters and people living with arthritis.

Thank you! Our work changing the lives of people living with arthritis would not be possible without the hundreds of individuals and organisations who supported us during the year. We would like to thank everyone for their contribution. Here is just a sample of the individuals and organisations that have supported our work. A special thank you to just some of those who left a gift in their will to Arthritis Care in 2013. Miss Marianne Ascher Miss Christine Margaret Brazier Miss Audrey Margaret Cooke Mrs Lucy Danby Mr Fred P Dollin Miss Janet Hamilton Mrs Elizabeth Hardie Ms Ann Joan Henderson Miss Hilda Holdsworth

Miss Irene Maguerite Lily Jarvis Dorothy and Charles McBain Mrs Vera Lilian Moore Mr David Morrison Mrs Elizabeth Roberts Mrs Madge Robinson Mr Alexander Constable Sharp Miss Lily Stewart Thompson Sylvia

Thank you to the following organisations for supporting our work. The Adint Charitable Trust

Healthspan

The Alfred and Beatrice Weintrop Charity

The John Coates Charitable Trust

During 2013, we invested in new fundraising posts and our methods of fundraising e.g. individual giving as part of a longer term strategy to diversify our income and reduce our dependency on less predictable legacy income.This investment has helped us increase our income from 2012.

Awards for All

The Jordan Foundation

Bank Workers Charity

Lidbury Family Trust

BBC Children in Need

Merck Sharp & Dohme

Belfast Health and Social Care Trust

NHS Bradford

Our income in focus

Charities Aid Foundation

Legacies Individual donations Trusts and corporates Events 20% Income from charitable activities 3% Investment income 3% 9%

Big Lottery Fund Northern Ireland City Bridge Trust

The Constance Travis Charitable Trust

64%

NHS Central Lancs NHS Greenwich NHS Highland NHS Norfolk The Peacock Charitable Trust The Pilkington Charities Fund

De Puy

Pfizer UK Foundation

The Donald Forrester Trust

Roche Products Ltd

Health and Social Care Alliance Scotland

The Scottish Government

Health and Social Care Board (North) Northern Ireland

Southern Health and Social Care Trust Northern Ireland

We would like to express a special thank you to all the branches that have supported the delivery of courses and workshops this year.

www.arthritiscare.org.uk

Making a difference across the UK in 2013

Get in touch There are so many ways people can get involved with Arthritis Care on their doorstep.They can join a local Branch or Group or become an Arthritis Champion. People can fundraise in their local community or arrange an awareness raising event. They can volunteer and run a self-managing activity or can benefit from one by attending.To find out more please call the national office or email supporterservices@ arthritiscare.org.uk

Ayrshire

Pag e

Belfast

Gateshead

Pag

Pa g

Arthritis Care has a presence across the UK through its four national offices, national, regional staff and volunteer teams alongside a network of volunteer-run branches and projects. The map below highlights some of the areas where the beneficiaries mentioned in this report have been supported by Arthritis Care in 2013.

Flint

Pag e

Hampshire

www.arthritiscare.org.uk

Report and Financial Statements Reference and administrative details of the charity, its Trustees and advisors For the year ended 31 December 2013 The Trustees, who are also the directors of the charity for the purposes of the Companies Act, submit their report and audited financial statements for the year ended 31 December 2013. The statements appear in the format required by the Statement of Recommended Practice for Accounting and Reporting by Charities (revised March 2005), the Charities and Trustee Investments (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006. The report and statements also comply with the Charities Act 2011. Patron: Duke of Westminster President: Jane Asher Trustees: Gordon Anderson Peter Anscombe Gordon Blyth Susan Cheetham Dr Ursula Davies William Eckhardt Marie Mitchell Robert Pickles Neil Spence (joined 5 December 2013) Debbie Weekes (joined 4 September 2013) Other Trustees during 2013: Ann Heaton (resigned 18 August 2013) Christine Knight (resigned 22 June 2013) Christopher Preston (resigned 27 February 2013) David Walter (resigned 4 July 2013) Edward Copisarow (resigned 27 February 2013) Karen Willson (resigned 22 June 2013)

www.arthritiscare.org.uk

Chief Executive: Edward Copisarow (Acting) (to 19 March 2013) Phil Baker (Acting) (from 20 March to 20 August 2013) Judi Rhys (from 21 August 2013)

Principal places of business Head Office 4th Floor Linen Court 10 East Road London N1 6AD Tel: 020 7380 6500

External auditors: Sayer Vincent 8 Angel Gate City Road London EC1V 2SJ

Northern Ireland Unit 4 McCune Building 1 Shore Road Belfast BT15 3PG Tel: 028 9078 2940

Bankers: National Westminster Bank (Royal Bank of Scotland Group) Corporate Banking London 9th Floor, 280 Bishops Gate London EC2M 4RB Solicitors: Russell-Cooke Solicitors 2 Putney Hill London SW15 6AB Wilsons Solicitors LLP Alexandra House, St Johns Street, Salisbury SP1 2SB

Scotland Unit 25A, Anniesland Business Park 242 Netherton Road Glasgow G13 1EU Tel: 0141 954 7776 Wales Arthritis Care in Wales / Gofal Arthritis yng Nghymru One Caspian Point Pierhead Street Cardiff Bay CF10 4DQ Tel: 029 204 44155

Investment advisers: UBS AG 1 Curzon Street London W1J 5UB

Report of the Trustees For the year ended 31 December 2013 The Trustees present their report and the audited financial statements for the year ended 31 December 2013. Reference and administrative information set out on page 2 forms part of this report.The financial statements comply with current statutory requirements, the memorandum and articles of association and the Statement of Recommended Practice for Accounting and Reporting by Charities (issued in March 2005). Structure, governance and management Arthritis Care is a charitable company limited by guarantee and was set up in 1947.The guarantee of each member is limited to ÂŁ1. It is governed by a memorandum and articles of association, which were last amended in 2012. Public Benefit The Trustees continue to give due regard to the public benefit provided by the charity in relation to its charitable purpose as set out by the objectives on page 19 and have given due consideration to the relevant guidance issued by the Charity Commission. The Trustees will continue to ensure that the activities that promote the charitable objects will be applied to provide public benefit. Board of Trustees The governing body of the charity is the Board of Trustees, which has a current total of ten members (twelve members in 2012).The Trustees of the charity also act as the directors of the charitable company.The Board meets at least four times a year together with the Chief Executive and other senior management where appropriate. Board effectiveness The Board has set up a number of sub-committees to review and monitor the work of the charity. This includes an audit and finance committee. Smaller working groups of Trustees can be set up with the agreement of the Board to tackle specific and time-limited governance or strategic matters. Every two years the Board reviews its performance, undertaking a self-assessment process to determine how effectively it believes it is performing and agreeing development and training needs.

Recruitment and appointment of new Trustees The composition of the Board of Trustees reflects the user-involvement ethos and devolved structure that underpins the work of the charity. Each of the national/ regional committees elects one of its number to serve as a trustee for three years. In addition, five Trustees can be directly elected by the membership to serve for three years. A number of the current Board are individuals with personal experience of arthritis. Induction and training of Trustees On appointment each trustee completes a register of interests and receives appropriate induction. Further training needs are met both individually and as an entire trustee Board through regular Board development days and external training days provided by external training providers. Management The Trustees exercise executive responsibility for the governance of the Charity and, through the Chair, supervise the management of the Charity by the Chief Executive and the senior management team.The Chair and Chief Executive also task the Board with decisionmaking on strategic management issues as appropriate. Volunteers and staff The charity is grateful for the unstinting efforts of its appointed and elected volunteers and staff who are involved in service provision and fundraising. Employee involvement and employment of disabled people The charity continues to ensure that it reviews existing personnel policies and develops new processes in accordance with legislative changes and current good practice with particular emphasis on recruiting, retaining and supporting disabled people in the workplace. Relationships with related parties Arthritis Care (Trading) Ltd The charityâ&#x20AC;&#x2122;s wholly owned trading subsidiary is nonoperating and was in a dormant state at the year end. OBJECTIVES AND ACTIVITIES Our vision Our vision is of a world where people with arthritis can lead full and active lives.

www.arthritiscare.org.uk

Our purpose Our purpose is to empower people with arthritis through support and information, ensuring their voices are heard and their conditions more effectively managed. Our impact goals 1. To increase the number of people with arthritis who are able to manage their pain on a daily basis; 2. To improve the health and wellbeing of people with arthritis and ensure more have the confidence to manage their condition; 3. To reduce the physical and emotional isolation felt by many people living with arthritis; 4. To ensure more people with arthritis can live an independent life, receiving the support to which they are entitled; 5. To improve services and ensure the voice of people living with arthritis is heard and acted on. STRATEGIC REPORT Achievements and performance During 2013 our aim was to widen our reach and enable more people living with arthritis across the UK to lead full and active lives. We estimate we reached over 700,000 people living with arthritis in the UK in 2013 via our website and information resources, our members and range of selfmanagement programmes. Although we are a national charity we operate on a local level thanks to our army of volunteers who take our messages and practical and emotional support out to communities across the UK. Last year our volunteers gave an incredible 6,400+ days of their time to help people with arthritis in every corner of the UK. Highlights from 2013 include our self-management courses which enabled people to take control of their arthritis, our engaging and beneficial exercise groups and our Arthritis Champions who held talks, drop in sessions and simply connected with people who needed help in their local communities. Across these three projects we were able to reach out to over 3,800 people offering them the support they wanted, delivered in the way that suited them best. Our quality information continued to be extremely popular, last year our website saw over four million page views and our social media sites continued to increase in popularity. Over 133,000 of our booklets were read and nearly 9,000 people called our helpline to ask for advice.We are delighted that nearly everyone who called our helpline then went on to make positive changes to their lifestyle.We also relaunched our membership magazine, Inspire, and were

www.arthritiscare.org.uk

able to reach out to an additional 2,000 people with information and support via this new publication. Arthritis continues to be viewed as a condition of the elderly so we also want to mention our work for the 25,000 children and young people who are affected. We continued our popular activity sessions but also added new workshops and creative courses to help these young people feel less isolated and take control of their arthritis. Finally we continued to campaign to ensure that the voices of those with arthritis are heard across all four nations against the current backdrop of significant reforms within the NHS.We continue to make sure that we listen closely to people with arthritis and can accurately represent their views. FINANCIAL REVIEW The overall funds of the Charity increased by £2,208k in 2013 to £6,670k compared with the balance of funds at 31st December 2012 reported last year. At the operating level, net incoming / (outgoing) resources before transfers, a ‘surplus’ of £1,577k was generated in 2013 compared with the £749k surplus for 2012.This was almost exclusively due to legacy income which increased 88% to £3,809k from £2,028k in 2012. All other income sources totalled £2,123k a 7% increase over 2012 if the one off income for Stephenson Way in 2012 is excluded. This is largely due to increased restricted income for training activities which increased to £287k from £184k in 2012. Expenditure in 2013 was £4,355k; a £249k (6%) reduction due largely to one off costs incurred in 2012. Principal funding sources Voluntary income and fundraising Our main sources of voluntary income are legacies, individual donations, donations from grant-making trusts and companies and events. Legacy income increased significantly in 2013; 88% to £3,809k from £2,028k in 2012.Trusts and corporate donations increased in 2013; by £69k to a total of £192k. Events income also increased in 2013; by £56k to a total of £150k. Income from charitable activities Incoming resources from information, training and branches increased over 2012 by 9% to £1,212k.This includes funds from grant-making trusts, the Big Lottery Fund and statutory bodies to train new volunteers to deliver our self-management programmes.

Other incoming resources The one-off gain on disposal of Stephenson Way of £1,347k in 2012 is reflected in the prior year comparison but has no 2013 equivalent. Resources expended Total resources expended continue to fall year-onyear, this year by £249k to £4,355k (2012: £4,604k) demonstrating the charity’s continuing endeavours to cut its cost-base. Balance sheet The balance sheet further strengthened this year with total net assets increasing by £2,208k to £6,670k.This included an increase in unrestricted funds of £2,638k and reduction in restricted funds of £430k. The pension reserve reduced by £1,100k to £1,674k primarily due to an actuarial gain of £380k and £811k contributions. Following a recovery plan agreed with the Pension Fund Trustees in December, the contributions included a one-off £535k payment. Investment policy and returns Investment decisions for the centrally-administered investments are taken by professional fund managers, UBS, within the investment mandate set by the Trustees, as permitted by an Order of the Charity Commission under the Charities Act 2011. Reports are received on a quarterly basis from the investment managers. The overriding aim is to maintain the real value of the capital through long-term investment. For the twelve months to 31st December 2013, the portfolio produced a total return of 14.35% versus the composite benchmark of 13.57%. Basis of accounting In the 2013 accounts the legacy recognition policy was changed. Previously 90% of the value of the legacy has been recognised at the point in time that notification has been received and an approximate value is known. As historically Arthritis Care has experienced significant fluctuation year on year of legacy income the Trustees have adopted a more prudent approach and reduced the percentage to 70% of known legacies. All other key accounting policies remain unchanged. Going concern The Trustees have prepared these accounts on a going concern basis. Reserves policy During the year the Trustees reviewed their requirements for designated and general reserves with particular reference to the 2012 publication by ACEVO, Charity Finance Group and the Institute of

Fundraising, Beyond Reserves, and commended by The Charity Commission. The Trustees have determined a minimum level of ‘free’ general reserves should be held as a contingency to cover approximately six months of operational expenditure. Based on the 2014 budget this amounts to £1,800k. General reserves should therefore be a minimum of £1,800k at 31 December 2013. Designated reserves will also be set aside in addition to this, agreed by the Trustees, as follows: Fixed Asset Reserve £116k Local Committee Branch and Committee Funds £1,332k Pension Liability Reserve £1,674k Total £3,122k The Trustees are committed to investing the balance of unrestricted reserves in delivering its three year strategy to maximise Arthritis Care’s impact and improving its effectiveness. In addition, Restricted Funds are held where specific grants or donations are of a restricted nature and where local committee branch and group funds previously reported as restricted have not yet been fully spent. PLANS FOR FUTURE PERIODS As we start 2014 we have already published our new Strategic Plan setting out our aims for the next three years and the growth in impact we wish to achieve. Please visit our website at www.arthritiscare.org.uk to read our plans. The strategy embraces five new impact goals for our future which have at their heart significantly increasing the positive effect Arthritis Care has on the lives of people living with arthritis: we will increase the number of people calling our helpline, distribute more quality patient information, ensure we actively reach out to more people with arthritis, recruit and support additional volunteers and double the numbers of people who can take part in our self-management programmes (which are a great help to participants but also their families). To deliver this strategy Arthritis Care is committed to using our reserves and will therefore invest significant resource in maximising our impact and improving our effectiveness. This would be done within the parameters set by the reserves policy of retaining free reserves that cover six months running costs.

www.arthritiscare.org.uk

PRINCIPAL RISKS AND UNCERTAINTIES The Trustees have overall responsibility for ensuring that the Charity has an appropriate system of controls, financial and otherwise.They are also responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities and to provide reassurance that: • its assets are safeguarded against unauthorised use or disposition; • proper records are maintained and financial information used within the Charity or for publication is reliable; and • the Charity complies with relevant laws and regulations. As part of the Charity’s risk management process the Trustees acknowledge their responsibility for the Charity’s system of internal control and reviewing its effectiveness. It is also recognised by the Trustees that such a system is designed to manage rather than eliminate the risk of failure to achieve the Charity’s objectives and can only provide reasonable, not absolute, reassurance against material misstatement or loss.The Board has an audit and finance sub-committee with an external chair which reviews the charities risk register, mitigations and advises the Board.The Trustees keep under regular review the major risks that could affect their achievement of the Charity’s objectives. STATEMENT OF RESPONSIBILITIES OF THE TRUSTEES The Trustees (who are also directors of Arthritis Care for the purposes of company law) are responsible for preparing the Trustees’ report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to: • select suitable accounting policies and then apply them consistently; • observe the methods and principles in the Charities SORP; • make judgements and estimates that are reasonable and prudent; • state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial

www.arthritiscare.org.uk

statements; and • prepare the financial statements on a going concern basis unless it is inappropriate to presume that the charitable company will continue in operation. The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006 (as amended).They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Insofar as the Trustees are aware: • there is no relevant audit information of which the charitable company’s auditors are unaware; and • the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information. The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Members of the charity guarantee to contribute an amount not exceeding £1 to the assets of the charity in the event of winding up. The Trustees are members of the charity but this entitles them only to voting rights.The Trustees have no beneficial interest in the charity. Re-appointment of auditors A resolution to re-appoint Sayer Vincent as auditors was proposed and accepted by the members at the annual general meeting on 22 June 2013. A resolution to reappoint them for 2014/15 will be considered at the annual general meeting on 13 September 2014. The report of the Trustees which includes the strategic report have been approved by the Trustees on 14 May 2014 and signed on their behalf by

Susan Cheetham, Chair of Trustees

Independent auditors’ report Charitable Company (audited under CA2006) registered in England & Wales only To the members of Arthritis Care We have audited the financial statements of Arthritis Care for the year ended 31 December 2013 which comprises the statement of financial activities, balance sheet, cashflow statement and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). This report is made solely to the charitable company’s members and trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006 and section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005. Our audit work has been undertaken so that we might state to the charitable company’s members and trustees those matters we are required to state to them in an auditors’ report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members and trustees, as a body, for our audit work, for this report, or for the opinions we have formed. Respective responsibilities of Trustees and auditors As explained more fully in the statement of trustees’ responsibilities set out in the report of the trustees, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view. We have been appointed as auditor under section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with regulations made under those Acts.

Our responsibility is to audit and express an opinion on the financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board’s Ethical Standards for Auditors. Scope of the audit of the financial statements An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of: whether the accounting policies are appropriate to the charitable company’s circumstances and have been consistently applied and adequately disclosed; the reasonableness of significant accounting estimates made by the trustees; and the overall presentation of the financial statements and to identify any information that is apparently materially incorrect based on, or materially inconsistent with, the knowledge acquired by us in the course of performing the audit. In addition, we read all the financial and nonfinancial information in the report of the trustees to identify material inconsistencies with the audited financial statements. If we become aware of any apparent material misstatements or inconsistencies we consider the implications for our report. Opinion on financial statements In our opinion the financial statements: • give a true and fair view of the state of give a true and fair view of the state of the charitable company’s affairs as at 31 December 2013 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;

www.arthritiscare.org.uk

• have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and • have been prepared in accordance with the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005 and regulation 8 of the Charities Accounts (Scotland) Regulations 2006 (as amended). Opinion on other matters prescribed by the Companies Act 2006 In our opinion the information given in the report of the trustees, including the strategic report, for the financial year for which the financial statements are prepared is consistent with the financial statements. Matters on which we are required to report by exception We have nothing to report in respect of the following matters where the Companies Act 2006 and the Charities Accounts (Scotland) Regulations 2006 (as amended) requires us to report to you if, in our opinion: • the charitable company has not kept proper and adequate accounting records or returns adequate for our audit have not been received from branches not visited by us; or

www.arthritiscare.org.uk

• the financial statements are not in agreement with the accounting records and returns; or • certain disclosures of trustees’ remuneration specified by law are not made; or • we have not received all the information and explanations we require for our audit Joanna Pittman (Senior statutory auditor) 6 June 2014 for and on behalf of Sayer Vincent LLP, Statutory Auditors 8 Angel Gate, City Road, LONDON EC1V 2SJ Sayer Vincent LLP is eligible to act as an auditor in terms of section 1212 of the Companies Act 2006

Statement of Financial Activities (Incorporating an income and expenditure account) For the year ended 31 December 2013 Unrestricted Restricted 2013 2012 Funds Funds Total Total Notes £’000 £’000 £’000 £’000 Incoming resources Incoming resources from generated funds: Voluntary income legacies 2 3,757 52 3,809 2,028 Voluntary income - other 2 (a) 698 4 702 729 Activities for generating funds 3 150 - 150 94 Investment income 4 38 21 59 46 Total incoming resources from generated funds 4,643 77 4,720 2,897 Incoming resources from charitable activities: Information 257 189 446 421 Training 5 287 292 238 Voluntary run branch activities 474 - 474 450 Total incoming resources from charitable activities 5 736 476 1,212 1,109 Other incoming resources 5 (a) - - - 1,347 Total incoming resources 5,379 553 5,932 5,353 Resources expended Costs of generating funds: Fundraising and trading costs

8 1,298

- 1,298 1,227

Resources expended on charitable activities Representation and Campaigning 61 - 61 110 Information 395 198 593 699 Training 370 474 844 577 Voluntary run branch activities 5 (b) 732 416 1,148 1,557 Governance costs 411 - 411 434 1,969 1,088 3,057 3,377 Total resources expended 8 3,267 1,088 4,355 4,604 Net incoming/(outgoing) resources before transfers 2,112 (535) 1,577 749 Transfer between funds 15 35 (35) - Net incoming/(outgoing) resources before other recognised gains and losses 2,147 (570) 1,577 749 Net realised gains on investment assets 10 11 11 22 25 Net incoming/(expenditure) for the year 2,158 (559) 1,599 774 Net unrealised gains on investment assets 10 100 129 229 117 Actuarial gains/(losses) on defined benefit pension 14 380 - 380 (96) Net movement in funds 2,638

(430) 2,208 795

Fund balances at start of year

2,515 1,947 4,462 3,667

Fund balances at end of year

5,153 1,517 6,670 4,462

There were no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Notes 15 & 16 to the financial statements.

www.arthritiscare.org.uk

Balance sheet As at 31 December 2013 Notes

2013 2012 £’000 £’000

Fixed assets Tangible Investments

116 153 2,287 2,100 2,403 2,253

9 10

Current assets Debtors and prepayments 11 1,916 1,244 Short-term deposits 2,000 Cash at bank and in hand 12 2,411 4,052 6,327 5,296 Creditors: amounts falling due within one year

(386) (313)

Net current assets 5,941 4,983 Net assets excluding pension liability 8,344 7,236 Pension liability Net assets including pension liability

(1,674) (2,774) 6,670 4,462

Funds Restricted funds 15 1,517 1,947 Unrestricted funds 16 Designated funds General funds

3,122 2,820 3,705 2,469

6,827 5,289

Pension reserve

(1,674) (2,774)

Total unrestricted reserve

5,153 2,515

Total funds

6,670 4,462

Approved by the Trustees on 14 May 2014 and signed on their behalf by

Susan Cheetham (Chair) Neil Spence (Treasurer)

www.arthritiscare.org.uk

Cashflow Statement For the year ended 31 December 2013 Unrestricted Restricted 2013 Unrestricted Restricted 2012 Funds Funds Total Funds Funds Total Notes £’000 £’000 £’000 £’000 £’000 £’000 Net cash/(outflow) from operating activities A 827 (591) 236 1,034 (1,118) (84) Returns on investments and servicing of finance B 38 21 59 22 24 46 Capital expenditure and investing activities C (2,073) 137 (1,936) 3,057 47 3,104 Increase/(decrease) in cash

D & E

(1,208)

(433) (1,641)

4,113 (1,047) 3,066

Notes to the consolidated cashflow statement A Reconciliation of net incoming/(outgoing) resources to net cash inflow/(outflow) from operating activities Unrestricted Restricted 2013 Unrestricted Restricted 2012 Funds Funds Total Funds Funds Total £’000 £’000 £’000 £’000 £’000 £’000 Net incoming/(outgoing) resources 2,147 (570) 1,577 1,843 (1,094) 749 Add back net pension service cost net of finance cost (720) - (720) (134) - (134) Investment income (38) (21) (59) (22) (24) (46) Servicing of finance - - - - - Depreciation 37 - 37 12 - 12 Profit on Sale of Fixed Assets - - - (1,347) - (1,347) Decrease/(increase) in debtors (672) - (672) 736 - 736 (Increase)/decrease in creditors 73 - 73 (54) - (54) Net cash inflow/(outflow) from operating activities

827 (591) 236 1,034 (1,118)

(84)

B Returns on investments and servicing of finance Interest and dividends received Interest paid

38 21 59 22 24 46 - - - - - -

Net cash inflow from returns on investment and servicing of finance

38 21 59 22 24 46

C Capital expenditure and investing activities Purchase of tangible fixed assets - - - (162) - (162) Net proceeds of sale of tangible fixed assets - - - 2,737 - 2,737 Purchase of investments (153) (28) (181) (351) (87) (438) Net (increase)/decrease of bank deposits, building society accounts and bonds (92) - (92) 81 - 81 Proceeds from sale of investments 172 165 337 752 134 886 Transfer to short term deposits (2,000) - (2,000) - - Net cash inflow from capital expenditure and investing activities

(2,073)

137 (1,936)

3,057

47 3,104

www.arthritiscare.org.uk

D Reconciliation of net cash flow to movement in net cash funds Unrestricted Restricted 2013 Unrestricted Restricted 2012 Funds Funds Total Funds Funds Total £’000 £’000 £’000 £’000 £’000 £’000 Increase/(decrease) in cash in the period (1,208) (433) (1,641) Net cash funds as at 1 January 2013 3,369 683 4,052 Net cash funds as at 31 December 2013

2,161

250 2,411

4,137 (1,071) 3,066 (768) 1,754

986

3,369 683 4,052

E Analysis of changes in net cash funds At 1 At 31 At 1 At 31 January Cash December January Cash December 2013 Flow 2013 2012 Flow 2012 £’000 £’000 £’000 £’000 £’000 £’000 Restricted funds: Held by branches 386 (141) 245 Held centrally 297 (33) 264

996 (610) 386 758 (461) 297

683 (174) 509 1,754 (1,071) 683

Unrestricted funds: Held by branches 1,057 (151) 906 719 338 1,057 Held centrally 2,312 (1,316) 996 (1,487) 3,799 2,312

3,369 (1,467) 1,902

(768) 4,137 3,369

Net cash funds

4,052 (1,641) 2,411

986 3,066 4,052

www.arthritiscare.org.uk

Notes to the financial statements For the year ended 31 December 2013 1. Accounting policies (a) Accounting convention The financial statements have been prepared under the historical cost convention, with the exception of investments which are included at market valuation and freehold properties which are included at valuation. The financial statements have been prepared in accordance with Companies Act 2006, the Statement of Recommended Practice (SORP), “Accounting and Reporting by Charities” published in March 2005 and applicable accounting standards. (b) Consolidation The financial statements of the Charity include the assets, liabilities, funds and income and expenditure of all the Charity’s local committees, branches and groups, as well as its UK office and regional services. The local committee, branch and group figures have been compiled from returns by local treasurers made up to 31 October 2013. (c) Company Status The charity is a company limited by guarantee and does not have share capital. In the event of the charity being wound up, each member of the Board and member of the charity guarantees to pay the sum of £1. (d) Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes. Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in note 16. Restricted funds are funds which have to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes. The costs of raising and administering such funds are charged against the specific fund.

(e) Incoming resources All incoming resources are included in the Statement of Financial Activities (SoFA) when the charity is legally entitled to the income and the amount can be quantified with reasonable accuracy. (i) Legacy income is recognised on the basis of our forecast of legacies notified to the charity by the year-end and which can be valued with reasonable certainty. (ii) Grants awarded, including grants for equipment, are included in the financial statements at the time the grants are received or the conditions of the grants have been met. (iii) Training income is recognised on the basis of the contract and in the case of work in progress at year end on the basis of proportion delivered. (iv) All income is included in full in the SoFA when receivable and measurable with accuracy. Income is deferred if it has been received but relates to a specific future period or is dependent upon conditions to be fulfilled by the charity. (f ) Depreciation of tangible fixed assets Tangible fixed assets, with the exception of freehold land and buildings, are stated at cost and depreciated on a straight line basis at rates calculated to write off the cost over their expected useful economic lives as follows: Leasehold improvements Fixtures and equipment Motor vehicles

over the term of the lease over 3 years over 4 years

Fixed assets with an individual cost of less than £3,000 are written off in the year of purchase. (g) Investments Investments are stated at market value at the balance sheet date.The SoFA includes the realised and unrealised gains and losses arising on disposals and revaluations throughout the year.

www.arthritiscare.org.uk

(h) Pension Costs (i) The cost of generating funds is the direct Until the end of 2010, the charity operated a cost spent on fundraising activity. A defined benefit pension scheme on behalf of proportion of central support costs is its employees. The assets of the scheme are allocated to the cost of generating funds. held separately from those of the charity in (ii) Governance costs are the costs associated an independently administered scheme. The with the governance of the charity which Charity has adopted the full requirements of relate to the general running of the charity Financial Reporting Standard 17 - Accounting as opposed to those costs associated with for Retirement Benefits (FRS17). Current or fundraising or charitable activity. Included past service costs and gains, as determined within this category are costs associated by the scheme’s actuary, are charged to the with the strategic management as opposed statement of financial activities. Pension finance to day-to-day management of the charity’s costs or income are included within total activities and statutory compliance costs. resources expended or incoming resources (iii) Support costs, which comprise general as applicable. Actuarial gains and losses arising management, payroll administration, are recognised within ‘gains and losses’ on the budgeting and accounting, information SoFA. technology, human resources, facilities management and financing, are allocated In addition, the deficit on the scheme, across the categories of charitable representing the shortfall of the value of the expenditure, governance costs and the scheme assets below the present value of the cost of generating funds. scheme liabilities is recognised as a liability Cost allocation includes an element of on the balance sheet to the extent that the judgment. The charity considered the employer charity is able to recover a surplus, cost benefit of detailed calculations and or has a legal or constructive obligation for the record keeping in deciding a basis for liability. A corresponding pension reserve is allocating support costs. Currently they are included within total unrestricted funds. apportioned on the basis of the total direct costs of each charitable activity. At the end of 2010, the charity closed the defined benefits pension scheme, replacing it (j) Operating leases with a defined contributions arrangement. Rentals payable under operating leases, where substantially all risks and rewards of ownership The charitable company operates a defined remain with the lessor, are charged to the SoFA contribution pension scheme. The assets of on a straight line basis over the duration of the the scheme are held separately from those of lease. the charitable company in an independently administered fund. The pension cost charged (k) Corporation Tax to the SoFA represents contributions payable The charitable company is exempt from under the scheme by the charitable company to corporation tax as all its income is charitable the fund. The charitable company has no liability and is applied for charitable purposes. under the scheme other than for the payment of those contributions. (i) Resources Expended All expenditure is accounted for on an accruals basis and has been summarised under activities. Where costs cannot be directly attributed to particular activities they have been allocated in proportion to the estimated usage that each activity makes of the resources using staff time as basis of apportionment.

www.arthritiscare.org.uk

2. Voluntary Income - legacies 2013 2012 Unrestricted Restricted Total Unrestricted Restricted Total £’000 £’000 £’000 £’000 £’000 £’000 Accrued legacies 1 January (1,071) (27) (1,098) Legacies received during year 3,002 79 3,081 Legacies accrued 31 December 1,826 - 1,775 3,757 52 3,809

(1,828) 2,606 1,071 1,849

- (1,828) 152 2,758 27 1,098 179 2,028

Legacies valued at £2,109,826 were receivable as at 31 December 2013 and due in 2014. We estimate we can forecast 70% of the value of these legacies with sufficient accuracy to include them in the accounts. Post year end receipts have also been considered. 2(a). Voluntary income - other Individual donations 506 4 510 Trusts and corporate 192 - 192 698 4 702 3. Activities for generating funds

577 118 695

29 606 5 123 34 729

Events 150 - 150 150 - 150 4. Investment Income

93 93

1 94 1 94

Dividend Income 20 - 20 Bank deposit interest 18 - 18 Income from investment held by voluntary run branches - 21 21 38 21 59

22 -

- 22 - -

- 22

24 24 24 46

5. Incoming Resources from Charitable Activities Voluntary branch activities Information Training (note (5b)) 2013 Total 2012 Total £’000 £’000 £’000 £’000 £’000 Advertising Publication sales Membership and subscription Grants and contracts Donations 5(a). Other Incoming Resources

- - - - 11 5 - - 5 4 86 - - 86 94 355 292 - 647 550 - - 474 474 450 446 292 474 1,212 1,109

Gain on disposal of tangible fixed asset: Stephenson Way - 1,347 Other - 1.347

www.arthritiscare.org.uk

5(b). Branches 2013 2012 £’000 £’000 Income Membership 22 33 Branch donations 474 450 Legacies 15 18 Investment income 21 24 Total incoming resources 532 525 Expenditure Welfare 614 785 Depreciation - Total resources expended

614 785

Net resources expended

(82) (260)

Transfers to central Profit on sale of fixed assets Net realised gains on investment assets

298 (159) - 11 3

Net income and expenditure for the year 227 (416) Net unrealised gains/(loss) on investment assets

129 66

Net movement in funds

356 (350)

Cost of supporting the voluntary run branch network Total voluntary run branch activities 6. Staff Costs Gross pay Social security costs Pension costs: defined contributions scheme Pension costs: defined benefits scheme Payments to agencies or similar for temporary help Compensation and redundancy

534 772 1,148 1,557 1,509 1,552 130 142 57 78 91 119 161 42 20 301 1,968 2,234

One employee was paid emoluments between £60,000 and £70,000 (2012 - 1). This employee participated in the defined contribution pension scheme and the employer’s contributions were £4,408 (2012: £1,310). The average number of persons employed during the year was: Total Central Regions Number of employees 2013 75 23 52 Number of employees 2012 68 22 46 Full time Equivalent 2013 56 19 37 Full time Equivalent 2012 45 17 28 7. Trading subsidiary The Charity has a wholly owned subsidiary, Arthritis Care (Trading) Limited, a company incorporated and registered in England. The company is currently dormant. Called up share capital is £252 (2012: £252)

www.arthritiscare.org.uk

8. Resources expended on charitable activities Costs of Representation Voluntary Generating and Run Branch Support Funds Campaigning Information Training Activities Governance costs 2013 Total 2012 Total £’000 £’000 £’000 £’000 £’000 £’000 £’000 £’000 £’000

Staff costs (note 6) 295 28 235 186 - 75 1,149 1,968 2,234 Staff recruitment & training 8 - 2 16 - 43 22 91 36 Trustees and staff expenses 1 8 7 52 6 29 73 176 142 Volunteers expenses 1 - 6 38 9 - 7 61 47 Premises & equipment - - - 12 9 - 257 278 189 Insurance - - - - - 4 19 23 28 Postage & telephone 16 1 5 12 1 5 77 117 105 Office printing & stationery 11 1 1 12 2 4 36 67 69 Advertising 9 - - 16 4 - 3 32 18 Courses costs - - - 67 5 - 1 73 70 Publications production 1 - 29 - - - - 30 66 Direct mail, legacy, events 158 - - 8 4 12 11 193 103 Professional fees (incl audit) 42 - 22 54 - 65 71 254 388 Database & IT outsourcing 189 - 29 - - - 65 283 234 Depreciation - - - - - - 37 37 12 Branch expenses (note 5b) - - - - 614 - - 614 785 Other Costs 9 (3) 2 8 - (3) 45 58 78 740 35 338 481 654 234 1,873 4,355 4,604 Support Costs 558 26 255 363 494 177 (1,873) - Total resources expended 1,298

593 844

1,148

411

- 4,355 4,604

8(b). Net incoming resources for the year This is stated after charging: 2013 2012 Unrestricted Restricted Total Unrestricted Restricted Total £’000 £’000 £’000 £’000 £’000 £’000 Depreciation charge on tangible fixed assets (owned) 37 - 37 12 Operating lease costs land & buildings 160 - 160 123 Auditors remuneration for audit services: Current year fees 23 - 23 23 Prior year under accrual 5 - 5 - Auditors remuneration for non-audit services 9 - 9 3

- 12 - 123 - 23 - - 3

The Trustees receive no remuneration for their services in that capacity. 16 Trustees (2012:17) have been reimbursed for travel expenses incurred carrying out their activities as Trustees at a cost of £19,070 (2012: £17,989). Premiums of £15,310 were paid in the year (2012: £20,623) on a commercial combined insurance policy which included professional indemnity to protect the charity, Trustees and employees from loss arising from neglect or defaults of the Trustees or employees.

www.arthritiscare.org.uk

9. Tangible fixed assets Unrestricted Restricted Leasehold Fixtures & Total Motor Improvements Equipment Unrestricted Vehicles Total £’000 £’000 £’000 £’000 £’000 Cost At the start of the year 140 266 406 50 456 Disposals in year - (225) (225) - (225) At the end of the year

140

Depreciation At the start of the year 9 244 Charge for the year 28 9 Disposals in year - (225)

181

50 231

253 37 (225)

50 303 - 37 - (225)

At the end of the year

50 115

Net book value At the end of the year

103

116

- 116

At the start of the year

131

153

- 153

10. Fixed asset investments 2013 2012 Unrestricted Restricted Total Unrestricted Restricted Total £’000 £’000 £’000 £’000 £’000 £’000 Market value: Listed stocks and shares 1,217 945 2,162 827 1,240 2,067 Bank deposits and building society accounts 62 63 125 33 - 33 Total 1,279 1,008 2,287 860 1,240 2,100 The charity owns 100% of the issued share capital with a nominal value of £252 in its subsidiary undertaking. Movement in quoted investments Market value as at 1 January 2013 827 1,240 2,067 Less: Disposals proceeds 172 165 337 (Gain) / Loss on sale (11) (11) (22) 161 154 315 Add: Acquisitions at cost 153 28 181 Net gains/(losses) on revaluation 100 129 229 253 157 410 Market valuation as at 31 December 2013 1,217 945 2,162

www.arthritiscare.org.uk

1,155 1,218 2,373 752 134 886 (22) (3) (25) 730 131 861 351 87 438 51 66 117 402 153 555 827

1,240 2,067

Investment Summary: Unrestricted Funds Invested in Listed Stocks and Shares Market Value ARTEMIS INCOME FUND UNITS CL R 85,453 JO HAMBRO CAP MGMT UK UMB FUND UK 125,392 M&G INV FUND 3 RECOV FUND 54,427 THREADNEEDLE INV FD UK FND INST CLASS INC NET 80,922 KEY MULTI-MANAGER HEDGE FUND 62,719 ISHARES FTSE 100 STERLING GILTS 78,033 ALL OTHER FUNDS INDIVIDUALLY LESS THAN £50,000 429,594

% 9.3% 13.7% 5.9% 8.8% 6.8% 8.5% 46.7%

11. Debtors 2013 2013 2013 2012 Unrestricted Restricted Total Unrestricted As restated £’000 £’000 £’000 £’000 Trade debtors 17 - 17 26 Legacies receivable 1,826 - 1,826 1,098 Other debtors 25 - 25 108 Accrued income 48 - 48 12 Total 1,916 - 1,916 1,244 12. Cash at bank and in hand 2013 Unrestricted Restricted Total £’000 £’000 £’000 Held by: Local committees, branches and groups 906 245 1,151 Central office 996 264 1,260 Total 1,902 509 2,411

2012 Unrestricted Restricted Total £’000 £’000 £’000 Held by: Local committees, branches and groups 1,057 386 1,443 Central office 2,312 297 2,609 Total 3,369 683 4,052 Cash and Bank Arthritis Care has a cash pooling arrangement for all unrestricted and restricted balances held at the Natwest Bank (RBS). All balances are utilised to minimise finance cost. Cash pooling does not affect the delivery of restricted projects. 13. Creditors: amounts falling due within one year 2013 2012 Unrestricted Unrestricted £’000 £’000 Trade creditors 158 103 Statutory creditors 32 33 Other creditors 70 42 Accruals 126 135 Total 386 313

www.arthritiscare.org.uk

14. Retirement benefits Until the end of 2010, the Charity operated a defined benefit scheme, whose assets are held separately from those of the charity and are independently administered by The Pensions Trust. The Open Section of the scheme is contractedout of the state scheme, whereas the Closed Section is contracted-in. The scheme provided benefits based on 1/60th of average pensionable pay multiplied by pensionable service in completed months and years and is fully funded. The most recent formal valuation of the scheme was performed as at 30 September 2012. In December 2009 the Board took the strategic decision to change the pension scheme from defined benefit to defined contribution. The formal staff consultation relating to this decision was undertaken in 2010 and, following this, the defined benefit scheme was closed at the end of 2010 and replaced by a defined contribution scheme from 1 January 2011. The employee benefit obligations recognised in the balance sheet are as follows: 2013 2012 £’000 £’000 Present value of funded obligations (9,905) (9,629) Fair value of plan assets 8,231 6,855 Net liability (1,674) (2,774) Amounts recognised in net incoming/(outgoing) resources are as follows: Current service cost 90 78 Interest on obligation 420 425 Expected return on plan assets (419) (384) Total 91 119 Actual return on plan assets 821 548 Changes in the present value of the defined benefit obligation are as follows: Opening defined benefit obligation Service cost Interest cost Actuarial losses Benefits paid, death in service insurance, premiums and expenses Closing defined benefit obligation

9,629 9,152 90 78 420 425 22 260 (256) (286) 9,905 9,629

Changes in the fair value of plan assets are as follows: Opening fair value of plan assets Expected return Actuarial gains and (losses) Contributions by employer Benefits paid, death in service insurance, premiums and expenses

6,855 6,340 419 384 402 164 811 253 (256) (286) 8,231 6,855

The movement in the surplus/(deficit) during the year is as follows: (Deficit) in scheme at beginning of year Current service cost Interest cost Expected return on plan assets Contributions by employer Actuarial (loss) / gain

(2,774) (2,812) (90) (78) (420) (425) 419 384 811 253 (380) (96) (1,674) (2,774)

The major categories of plan assets as a percentage of total plan assets are as follows: 2013 2012 % % Equities 56% 64% Bonds 30% 30% Property 6% 6% Cash 8% 0%

www.arthritiscare.org.uk

14. Retirement benefits continued Principal actuarial assumptions at the balance sheet date (expressed as weighted averages): Discount rate at the end of the year Future salary increases Future pension increases Inflation assumption (RPI) Inflation assumption (CPI)

2013 2012 % % 4.6% 4.4% 4.5% 4.0% 4.7% 4.1% 3.5% 3.0% 2.6% 2.2%

Amounts for the current and previous four periods are as follows: Defined benefit obligation Plan assets (Deficit) Experience adjustments on plan liabilities Experience adjustments on plan assets

2013 £’000 (9,905) 8,231 (1,674) (94) 402

2012 2011 2010 2009 £’000 £’000 £’000 £’000 (9,629) (9,152) (8,286) (8,422) 6,855 6,340 6,294 5,519 (2,774) (2,812) (1,992) (2,903) 137 60 556 (18) 164 (430) 248 380

15. Restricted funds Central and regional funds Central and regional funds hold donations, grants and other income given for specific purposes. The balances represent amounts which had not been spent at the year end. Fund balances are supported by current assets. Local committee branches and group funds Local committee, branch and group funds are raised and controlled locally for services to people with arthritis in the local area. Fund balances are supported by cash and investments. Transfer between funds The transfer of restricted funds from branches to UK head office is to support the Charity’s activities and delivery of specific projects throughout the year. 1 January Incoming Resources 31 December 2013 Resources expended Transfers 2013 £’000 £’000 £’000 £’000 £’000 Central & regional funds Information 32 189 (198) 51 74 Training 51 287 (291) 36 83 Representation and campaigning - 3 - - 3 Legacies and other income 214 74 (183) - 105 Restricted funds 297 553 (672) 87 265 Local committee, branch & group funds 1,650 140 (416) (122) 1,252 Total restricted funds 1,947 693 (1,088) (35) 1,517

www.arthritiscare.org.uk

15. Restricted funds continued Restricted projects and purpose of funds Information Charities Aid Foundation 2013 - second year of five years funding - mixed for Young Persons & Family including adult services and new development City Bridge Trust - information points in London libraries Information provision in libraries - signposting to resources Arthritis Watch To find out needs from local services and where they are failing to deliver Bank Workers Charity Project Partnership funding services to people with arthritis in the banking community Big Lottery Fund Joint activity feasibility study Investing in Ideas Funding for a feasibility study for Joint Activity which is a community based project to support people with arthritis to become confident and effective self managers Wales Volunteering Wales volunteer support Scottish Government Section 16B: Health Grant Creation of an online interactive peer support resource Training NIPFW-NI Positive Future Workshop To deliver workshops for young people with arthritis Big Lottery-Get Fit For Arthritis (Northern Ireland) To enable people with arthritis to be fitter, healthier and happier Big Lottery - Staying Connected (Northern Ireland) Supporting isolated older people with arthritis/long-term conditions to manage their condition HSCB (North) Challenging Arthritis (Northern Ireland ) To provide Challenging Arthritis courses in H&SCB north area Legacy For use in the North East Challenging Arthritis - Scotland To deliver challenging arthritis courses Children in Need - Northern Ireland To fund a part-time youth worker and associated project costs Belfast Health and Social Care Trust Challenging Pain programme Anglia Co-op - Central England General donation to support people with arthritis in Cambridgeshire Anglia Co-op - South England General donation to support people with arthritis in Oxfordshire The Scottish Government - Rheum for Teen Support Peer support for teenagers Challenging pain Hwel-Dda Health Board-Wales To deliver Challenging Pain workshops Long-term Conditions Alliance Scotland - Paths for all Walking towards better health Long-term Conditions Alliance Scotland - Impact Fund TLC for LTC Project - Workshop for Carers The Schuh Trust - Scotland Joint Potential youth project Representing and campaigning Roche - funding for professional lecture To continue raising awareness of rheumatoid arthritis

www.arthritiscare.org.uk

16. Unrestricted funds Movement in funds 1 January New utilised/ 31 December 2013 designations realised Transfers 2013 £’000 £’000 £’000 £’000 £’000 Designated Fixed asset reserve 153 (37) - 116 Legacy working capital reserve 1,098 - - (1,908) Future investments 500 - (105) (395) Local committee branch and group funds 1,069 - 263 - 1,332 Total designated funds 2,820 General funds 2,469 Pension reserve (2,774)

- - -

121 - 3,122 2,193 (957) 3,705 289 811 (1,674)

2,515

2,603

Total unrestricted funds

35 5,153

Fixed Asset Reserve This fund has been set up to reflect the funds invested in tangible fixed assets. The fund has been set up to reflect the net book value of these assets recorded in the accounts Legacy Working Capital This fund was set up to reflect the funds represented by legacies accrued, but not yet received. With the change to the reserves policy that states that a minimum of £1,800k of “free” general reserves be held it is deemed that this designated fund is no longer required. Future investments This fund has been set up to pay for income generation projects going forward, using part of the proceeds from the sale of Stephenson Way. Local committee branch and group funds This reserve represents the net funds generated by branches pending the outcome of discussion with branches on the use of branch reserves.

www.arthritiscare.org.uk

17. Analysis of Net Assets between Funds (excluding pension liability) Unrestricted Restricted Funds Funds Total Funds £’000 £’000 £’000 Fund balances at 31 December are represented by: Tangible fixed assets 116 - 116 Investments 1,279 1,008 2,287 Current assets: Debtors 1,916 - 1,916 Short term deposite 2,000 - 2,000 Cash & bank 1,902 509 2,411 Current liabilities (386) - (386) Net Assets 6,827 1,517 8,344 18. Operating leases The group had annual commitments at the year end under operating leases expiring as follows:

2013 2012 Land and buildings Land and buildings £’000 £’000 2 - 5 Years

www.arthritiscare.org.uk

150 155 150 155

Appendix A: Restricted central and regional funds Opening Closing balance at balance at 1 January 31 December 2013 Income Expenditure Transfers 2013 £ £ £ £ £ Project Information Charities Aid Foundation 24,536 98,864 Arthritis Watch - 10,000 City Bridge Trust - information points in libraries 7,913 32,475 Brighter Futures - 24,653 Joint Activity Project (Glasgow North branch) - - Scotland Office Scottish Government Community Care Grant - 22,000 Scottish Government Section 16b: Health Grant - 700 Information total

32,449 188,692

98,302 - 29,286 11,500 41,841

- -

25,098 10,000

- - 50,075

16,333 700

11,102 13,153 8,234

5,667

197,962 50,075

73,254

Training Big Lottery Get Fit for Arthritis (Northern Ireland) 28,228 91,937 117,914 - 2,251 Big Lottery Staying Connected (Northern Ireland) - 34,028 21,808 - 12,220 HSCB (North) Challenging Arthritis (Northern Ireland) - 61,568 61,967 - (399) Belfast Health & Social Care Trust Challenging Pain - 6,514 4,061 - 2,453 Scotland Self-management (ALLIANCE funding) - 65,320 48,686 - 16,634 Scotland Self-management (Glasgow North branch) - - 8,741 36,800 28,059 Children in Need (Northern Ireland) 6,570 24,049 17,998 - 12,621 Scotland befriending project 15,000 - 9,336 - 5,664 Challenging pain Hwel-Dda Health Board-Wales - 2,302 120 - 2,182 Paths for all - Scotland 788 - - - 788 Young people project - Scotland - 1,000 343 - 657 Training total

50,586 286,718

290,974 36,800

83,130

Representing and campaigning Professional Lecture (Roche funding) - 3,000 - -

3,000

Representation and Campaigning total

3,000

- 3,000

Other Legacies and other income determined as restricted 214,213 73,571 183,247 - 104,537 Other Total 214,213 73,571 183,247 - 104,537 Restricted project total

297,248 551,981

672,183 86,875

263,921

www.arthritiscare.org.uk

How you can help

There are 10 million people with arthritis in the UK. Currently Arthritis Care reaches less than 10% of these people. With your support we can reach out to more of those who need our care and continue to empower people with arthritis across the UK. There are many ways you can help: Donate - Without financial support from donations we simply couldnâ&#x20AC;&#x2122;t provide many of the services that help people take control of their condition and get their lives back from arthritis. There are many ways you can show your support, such as leaving a gift in your will after you have taken care of family and friends, set up a regular gift, make a donation from your grant making trust or company. Fundraise - Take part in one of our fundraising events, arrange your own event, get your company involved.

Volunteer - without volunteers we couldnâ&#x20AC;&#x2122;t run our services. We have lots of volunteering opportunities across the UK helping you to make a real difference to people living with arthritis in your local community. Membership - join Arthritis Care and help us reach out to more people living with arthritis through our information, national helpline, website and Inspire membership magazine. Campaign - without active campaigners we could never get changes made to health, social care, employment and benefits. Join our campaigns on issues the matter to people living with arthritis. Fill in our Arthritis Watch survey to tell us what health services are like for people with arthritis in your area. Join your local Patient Participation Group to influence your local services. Join our Campaigns Network to get involved in local campaigns and policy work. Please call 020 7380 6540 to find out more or visit www.arthritiscare.org.uk

Can we help? Arthritis Care is the UKâ&#x20AC;&#x2122;s largest organisation working with and for all people with arthritis. Registered Address Arthritis Care Floor 4, Linen Court 10 East Road London N1 6AD Tel: 020 7380 6500 supporterservices@arthritiscare.org.uk www.arthritiscare.org.uk Free confidential helpline:

0808 800 4050 (10am-4pm Mon-Fri)

Registered charity numbers 206563 and SC038693 A charitable company limited by guarantee and not having a share capital. Each member of the Board and member of the charity guarantees the company the sum of ÂŁ1.