Buyer SOP

BUYER SOP Our Mission ​We strive to respect and protect everyone’s time and energy by connecting committed buyers to committed suppliers and facilitating fair orders to full completion while contributing to the fight against Covid-19.

1. ORDER PROTECTION & DETAILS a. Buyer Agent share this SOP with Buyer b. Sunline sends new NCNDA’s (non-circumvention/non-disclosure agreement) to: i.

Sunline, Buyer Agent(s), Buyer, Supplier Agent(s), Supplier c. Buyer Agent shares Contact and order details i.

Company name, Contact name(s) ii.

Quantity, delivery frequency, price, lead time, brand, payment terms iii.

Identify ultimate End Buyer d. Discuss potential fee agreement between all parties (deal dependant) e. Buyer Agent introduces Contact to Sunline via conference call

2. SUNLINE MEETS BUYER a. Buyer shares LOI (letter of intent to purchase) and BCL (bank confirmation letter) or POF (proof of funds). These are required from the Buyer to continue, subject to the terms of NCNDA. b. Confirm above order and Buyer contact details c. Identify other relevant information: i.

Sizes, colors, specific item specs ii.

Clarify payment terms such as Escrow, LC (letter of credit), TT (wire or other telegraphic transfer) iii.

Shipping details: location, freight method, delivery speed, desired shipping schedule, logistic assistance (if necessary) iv. Timeline to execute deal d. Confirm action items, including followup from Sunline within 24-48 hours to allow for proper vetting and Supplier matching i.

Finalize fee agreement e. Buyer Agent connects Buyer to Sunline (WhatsApp, email, text, etc)

3. BUYER MEETS SUPPLIER a. Once Buyer is determined to be committed, Sunline sets up conference call with Supplier, Buyer, and Buyer’s Agent. Sunline will ensure all parties are fully informed of the order details prior to this call. b. Confirm above order details c. All outstanding questions are answered d. Confirm action items e. Sunline connects all parties (Whatsapp, email, text, etc) reiterating action items

4. FINISH LINE a. b. c. d. e.

Sunline continues to facilitate the order in order to meet the required timeline Generate and finalize SPA (Sales & Purchase Agreement) Create required escrow agreement and account (if applicable) Buyer makes first payment toward order (as per SPA) Order begins according to agreed terms in SPA

5. FULFILLING THE ORDER a. Supplier shares updates with Sunline and/or all interested parties as necessary for Buyer tracking visibility b. Continue executing delivery schedule until order is totally fulfilled

Note -​ Steps 1-4 will typically take 5-15 days to fully execute, but can be expedited or extended as needed.

The standard operating procedures outlined above may shift from order to order, but Sunline thanks you for helping to make this process as smooth as possible.