Onboarding plan - Explanation

ONLINE ONBOARDING: Tips and planning

Lesley Abamukong | Arnau Alarcรณn | Brahim Camara

1. COMMUNICATION CHANNELS

TABLE OF CONTENTS

2. PROBLEMS AND STAKEHOLDERS 3. DIRECT PERSONAL EXPERIENCE 4. 3 BIG PROBLEMS 5. PLANNING

COMMUNICATION CHANNELS

CLASSIC TOOLS Newsletter Email Videocall apps (Zoom, Hanfgouts, Duo...)

Intranet Mobile phone (text messages or calls) Physical (Send material)

UX INTERACTIVE TOOLS Interactive games for training Video surveys Chatbot HRMS tools

ONBOARDING STAKEHOLDERS PROBLEMS

NEW EMPLOYEE 1. Lack of knowledge 2. Technical problems 3. Unfamiliarity with the company procedures 4. Too much information 5. Cold relationship with workmates

WORKMATES

HR TEAM

MANAGER

1. Unawareness of new incoming workmates 2. Different methodologies 3. Cold relationship

1. The onboarding process lasts too long.

2. Need to adapt all the resources and training to the online version.

3. Working hour controls.

4. Longer bureaucratic and administrative process.

1. Loss of reactivity because of a lack of knowledge of the working pace.

2. Weakened Team Spirit 3. Cold relationship 4. High dependency

PERSONAL EXPERIENCE CHALLENGES

Online bureaucracy Visa permit Cultural differences Internal fears

FOR A NEW EMPLOYEE

Be open to new a environment and people Ask questions when you do not understand

FOR A COMPANY

Provide a temporary housing and a buddy Cultural awareness

PROBLEM SOLVING FOCUSED PLAN 1

2

3

LACK OF KNOWLEDGE

ENGAGEMENT

COMFORT

Unclear objetives Irrelevant information Knowledge management Roles Global communication

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New Employee System and Resources

Low team spirit Lack of confidence with work mates Difficulties fitting into the company culture Undervalued opinions and feedback

Ergonomics of home office Stress disorder because of overwhelming Poor IT and software knowledge

REMOTE PRE ONBOARDING PLAN

PRE-WEEK ACTIVITES 1. Welcome email 2. Sending a welcome package + ergonomic tips 3. Initial video-survey (Survey Monkey) to adapt the onboarding needs.

Pre-onboarding is the perfect opportunity to keep a new employee feeling excited, motivated, and connected to your team before they start. Davies, N. IMPACT 2019

4. Interactive game for discovering the company's history and culture.

5. Global communication to the team.

6. Personal video presentations of team members.

7. IT meeting: requirements, setups and training.

8. "READY TO START ENJOYING?" email

1st DAY Team introduction Week schedule 1 to 1 with the Manager 1 to 1 with Buddy Where to find resources Benefits enrollment

3rd DAY

2nd DAY Email check

Email check

1 to 1 with Manager: Objectives

Breakfast with teammate

Breakfast with teammate

Check with buddy

Check with buddy

Compliance training

"Find the treasure" information game

Independent work

4th DAY

CHATBOT 24/7 support and shortcuts

Email check "Breakfast with teammate Check with buddy Compliance training Independent work

5th DAY Email check "Breakfast with teammate Independent work 1 to 1 with Manager: Review and new objectives Feedback "Grab your drink" with team

REFERENCES 1. Anderson, B (2020). 7 Steps to Creating a Virtual Employee Onboarding Program [online] Linkedin Talent Blog.

Avaiable at https://business.linkedin.com/talent-solutions/blog/onboarding/2020/steps-to-creating-virtualonboarding-program.

2. Davies,N (2019). How IMPACT uses pre-onboarding to make employees comfortable before day one [online]. IMPACT Laerning Centre. Avaiable at https://www.impactplus.com/blog/pre-onboarding 3. Equipos y talento (2020). 11 consejos para un onboarding online exitoso [online]. Equipos y talento. Avaiable at https://www.equiposytalento.com/noticias/2020/09/01/11-consejos-para-un-onboarding-online-exitoso 4. Marina, L (2020). ÂżCĂłmo hacer el plan de onboarding digital de tus empleados? [online]. Factorial Blog.Avaiable at https://factorialhr.es/blog/onboarding-digital/

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Thanks to Berta Ramon, New Employee System and Alejandro ResourcesCalvo, Juana Sevilla and Albert Gomez for the collsboration