Our Approach to
Shaping your Service
The Care Technology Service is for people who have eligible care and support needs under the Care Act and where Care Technology is able to help meet care outcomes in a way that supports the financial sustainability of the Council. Our approach puts the person at the heart of the service, with referrals focussed on the individual’s needs and the outcomes they want to achieve as part of a strengths-based approach to care and support. Key features of the Service include:
• To be considered as part of the ‘first offer’ – in line with a strengths-based approach
• Open-ended length of service
• People will have received an assessment from Adult Social Care and have been determined to have Care Act eligible needs or likely to have them in the near future
• The service can be accessed via a needs and outcomes-based referral form on IAS
• Funded as part of a wider package of support by Leicestershire County Council
Upcoming Pathways
Launching a test and learn Carers Pathway to support informal carers well-being, confidence & resilience in their caring role
Activity Monitoring
Activity monitoring systems use non-obtrusive sensors in a person’s home and can help care professionals complete objective and evidence-based assessments, enabling people to receive the right level of care and support.
Key features of the Service include:
• Data from activity monitoring systems can provide insights to how well people are managing their independence at home 24 hours a day which is not possible using traditional assessment methods
• Using Activity Monitoring for short assessment periods can help to assure families that people are receiving the care and support they need, and may help to avoid unnecessary residential care admissions and ensure home care packages are tailored to the Adult’s needs
Activity monitoring in practise
Nutrition & Hydration
Understand usage of Assistive Aids
Monitor visitor and carer frequency and duration
Understand levels and regularity of hygiene tasks
Map room movement and entry and exit activity
Detect bed and chair occupancy
Monitor light levels and gain insight into routines and triggers
Photo by Keith Tanner on Unsplash
Cover image by Freepik
A CARE & TECHNOLOGY APPROACH
The Leicestershire County Council Care Technology Service take a person-centred approach to embedding Care Technology into everyday practice. We couple practitioners expertise in social care, with our expertise in technology to improve resident’s lives.
1
THINK CARE TECHNOLOGY
When working with an adult, consider how Care Technology can improve wellbeing, safety and care outcomes can compliment a traditional care package to improve well-being and safety outcomes. Support Networks In Person Care Care Technology
2
DESCRIBE DON’T PRESCRIBE
Share information in the referral form that the Care Technology Team can use to provide a personalised approach to Care Technology provision.
3
PERSONALISED CARE TECHNOLOGY ASSESSMENT
Our team use referral information, discuss with resident and loved ones, and install solutions that meet the required needs.
4 ONGOING SUPPORT
The Care Technology Service provide repairs and monitoring (where required) for duration of service.
Immediate response to emergency ALERTS so people can remain living at home.
Safety within the home
Proactive response to changes in someone's ability to manage daily tasks to AVERT a potential crisis.
Prompting & Routine Building
Enable practitioners to ASSURE families that people are receiving the care and support that they need.
Empower people to ADVANCE towards their progression based outcomes and be independent as possible. GPS Locators & Falls Detection Aids
Championing Blended Solutions: Apps & Human Support
Apps combined with on-demand human support offers an effective way for individuals to achieve more, manage daily challenges, and reduce anxiety. By extending the Care Technology offer to include digital solutions we can help people build positive habits, coping tools and skill build through personalised support led by a development coach.
Supporting residents of Leicestershire: Their stories
Emma is a young adult with autism, learning disabilities, and anxiety. She has recently transitioned into supported living and is using the Brain in Hand app to navigate and settle into her new accommodation.
Emma faces several challenges related to her conditions. She experiences anxiety when travelling, especially when taking the bus due to crowded spaces, sudden changes, and irregular schedules. Additionally, Emma struggles with managing her emotions and calming herself down during panic attacks.
The app provides her with useful contact information, guidance on using new appliances and security gadgets in her accommodation, and prompting to help her in managing her personal care routines. Emma uses the app to receive reminders about leaving for the bus on time, which helps her manage her anxiety about being too early or late.
James, has autism, anxiety, ADHD, and mental health difficulties, and is using the Brain in Hand app to manage daily living and improve social interactions. James uses the app for emotional regulation and logs his daily emotions using the traffic light system, finding it beneficial for managing well-being and anxiety when in different environments.
James uses the app to note down key points and questions for an upcoming meeting with his social worker to discuss accommodation options as he would like to move to independent living. James is exploring online relationships and has been working with his BIH support worker and the app to discuss options and work through his emotions about this.
Brain in Hand has empowered James to feel more in control of his daily life and progress with opportunities to live independently by being better equipped to handle his mental health. He has been able to use the app to navigate the aim of fulfilling meaningful social and romantic connections, contributing to his journey towards greater independence and well-being.
FEEDBACK FOR THE TEAM
The Care Technology Service provides personalised packages of equipment, tailored to the Adult’s individual needs identified in the referral form and at the in-person assessment conducted by an Technology Assessor Installer.
Over 470 Leicester Residents have shared about their experiences following the booking process and installation visits:
The installer was amazing, they explained everything fully and answered any question I had. Nothing was rushed or too much trouble, they are a credit.
98% were very satisfied with the overall service including being kind and courteous and clearly explaining how the products work
The installer was very polite and friendly. Made my mum feel confident & comfortable.
Friendly & Relaxed. Explained the device clearly and thoroughly.
I have received excellent services and help from the Care Technology Service.
It has made my wife more secure. I have already recommended care technology service to friends. The service received has been second to none.
The team was very knowledgeable and helpful when it came to explaining about the equipment and how it worked. All the questions were answered, which was just perfect.
What residents of Leicestershire had to say
Over 350 Ambulances called to support residents of Leicestershire in the past 3 months by our 24/7 monitoring centre
This service has made me feel a lot more safe and sound in my own home. Also my carer is happy with this service for when she's not there and I'm on my own.
I just don’t know how I could cope without them, they are my lifeline.
Leicestershire County Council Care Technology Recipient
Over 3000 residents of Leicestershire supported by Care Technology
Over 700 Welfare and reassurance calls handled by our Monitoring Centre in the past 3 months
There are lots of ways to get in touch with Leicestershire Care Technology Service
�� Any questions
The team are availiable to answer any questions on �� Email us: caretechnologyservice@leics.gov.uk
☎ Call us: 0116 3053245
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Care Technology Check
You can check the details of the kit installed for the adult you are working with by looking in their case notes on IAS.
�� Training
If you have not yet attended training, please log into the Learning Hub/ Thrive to book your place on a future session.
