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Dealing with Difficult People
tive a m r o f n “Very i ry” e v i l e d t and grea Taken from delegate feedback form
In today’s business environment working with a variety of individuals is key to ensuring business productivity, creativity and innovation. This course has been designed to help individuals understand and work with different individuals who are seen as difficult people in the workplace. The course outlines key traits and provides simple techniques to improve relationships and help individuals to work with others.
Course Objectives On completion of this course delegates will be able to:
Participants/Delegates This course is recommended for all individuals who are in contact with different individuals on a daily basis.
W ararna.co.uk T 02476 636 629 E info@ararna.co.uk
• Understand what makes people difficult • Recognise different types of difficult people in • the workplace • Use new skills and tools to improve your ability • to deal with difficult people