T
T
Tastiest Treats Around 1 Cherry Tree Lane Blueberry Town Chocolateshire FRU 1TY Cranhams Court Cranhams Lane Cirencester GLOS. GL7 1TZ 11TH December 2009 Dear Lauren Stabler,
R.E: Letter of Application Thank you very much for coming to your interview at T to offer you M A W on board with our company.
T
. We are very pleased
To reinforce what we spoke about in the interview, your job title consists of doing any of the jobs I would usually be doing if I was unavailable, you will need to be present at all interviews and be my right hand lady at all times. You will start on the 1st January 2010; your day will run from 9.00 to 5.00, to Monday to Friday. Any questions you need to ask,
me.
Yours Sincerely,
JEL
M
T
T
1 Cherry Tree Lane Blueberry Town Chocolateshire FRU 1TY
www.tillystreats.com
01285 633 456 Fax: 01285 633 457
Tilly’s Treats Tastiest Treats Around About YOU Please fill in this section to able us to contact you if you win the £100!
Important section, please fill in!
Tilly’s Treats
Tastiest Treats Around Around
About the Cakes 1) What do you think of our new range of ‘Flower Cupcakes’? Please
Tilly’s Treats Tastiest Treats Around Around
Win £100 voucher!
Your opinions matter to us! We would love for you to share your judgment with us here at ‘Tilly’s Treats’. You could have the chance to win £100 cash just for filling in this questionnaire. We need to know what you think so we can improve if need be! Please complete this questionnaire and post it into the gold box provided at the desk. Thank you for your time!
About the company 1) How many times have you visited ‘Tilly’s Treats’? Please circle the appropriate term This is my first Once a week One a month More than once a time week Please write any comments here…
Less that one a month
None of the given
2) How would you rate our customer service? Please circle the appropriate number, (1=Poor customer service 5=Superior customer service) 1 2 3 4 5 Please write any comments or suggestions here…
3) What do you think the atmosphere is like at ‘Tilly’s Treats’? (Please circle any of the below you agree with) Un-Friendly Welcoming Charming Tense
None of the mentioned
Please write any comments or suggestions here…
4) Would you recommend our company to a friend? Please circle the appropriate Yes No Maybe Not sure Please write any comments or suggestions here…
None of the mentioned
Tilly’s Treats Tas est Treats Around
Sta Newsle er Last Year Tilly’s Treats has of the Year’ received the award of ‘Cake , from the ‘Cake for our wedding cupcake extremely please Associa on UK’. We were ll be working with this award and are wi s again in 2010. very hard to accomplish thi
1st January 2010 This year w e w il l b e a d ding anothe the ones w r cake to ea lr e a d y m a ‘Super Flow ke. Its calle d the er Cupc a k e ’. W e h ope it will se well as our ll as other cakes .
01285 633 456 Fax: 01285 633 457
1 Cherry Tree Lane Berry Town Gloucestershire FRU 1TY
We already have three shops in the south west and we are so happy to announce that we will be opening a new branch of ‘Tilly’s treats’ in Cirencester on the 23rd January.
www. llystreats.com
Tilly’s Treats
Tilly’s Treats
Tas est Treats Around
Tas est Treats Around
Hello we are ‘Tillys Treats’.
Hello we are ‘Tillys Treats’.
We are homemade cake and coffee shop. We make all the best cakes from lip- ngling chocolate cake to delicious apple tart.
We are homemade cake and coffee shop. We make all the best cakes from lip- ngling chocolate cake to delicious apple tart.
You can find us in Swindon, Tetbury, Nailsworth. Plus new to 2010 are new shop in Cirencester. Please check on our website for direc!ons!
You can find us in Swindon, Tetbury, Nailsworth. Plus new to 2010 are new shop in Cirencester. Please check on our website for direc!ons!
Why not come in and try our new ‘Super Flower Cupcake’ which is new to 2010!
Why not come in and try our new ‘Super Flower Cupcake’ which is new to 2010!
Join us for more details:
Join us for more details:
www. llystreats.com
www. llystreats.com
Tilly’s Treats The Tastiest Treats Around
A slide show to staff‌ How we use different methods of communication to talk to our customers!
Spring 2010
Jessica Landor-Manager
Introduction • We use many methods of communication within our company. • It is important that we use the correct way to communicate, so that the audience we aim to understands it in the best way possible. • We want you as are employees to give the best experience to our customers. Spring 2010
Jessica Landor-Manager
How do we communicate? We use many methods such as: • • • • •
Spring 2010
Business Letters Leaflets Newsletters Website Questionnaires
• • • • •
Jessica Landor-Manager
Telephone E-mail Newspaper Magazines Text messages
Methods Of Communication
Business Letter • We can communicate through paper based methods. • We always include our company logo. • We maintain a professional finish when communicating. Spring 2010
Jessica Landor-Manager
Methods Of Communication
Leaflet • We also hand out information to our customers. • Concise information. • Clear relevant information. Spring 2010
Jessica Landor-Manager
Methods Of Communication
Newsletter • To inform about different aspects of the company, to customers and staff. • Helpful and useful information. • House style continued. Spring 2010
Jessica Landor-Manager
Methods Of Communication
Questionnaire • We want to make our customers experience the best it can be, so offer a feedback service. • Includes company house style. Spring 2010
Jessica Landor-Manager
Methods Of Communication
Website-Homepage • Can communicate through the internet so easy to access. • Invites the audience in. • Clear information. • Easy to navigate around.
Spring 2010
Jessica Landor-Manager
Methods Of Communication
Website-Pages • Easy to read. • Warm and inviting to our customers. • Clear information about each section of the company.
Spring 2010
Jessica Landor-Manager
Thank you for listening Staff, please remember these points about how we communicate to our customers! Have you any questions to ask?
Spring 2010
Jessica Landor-Manager