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Alex Smith 14 Stonehouse Way Cirenceter Glos GL7 1SW 05 January 2010 Dear Alex, RE: Employment Thank you for your job application to our restaurant. I have looked over your CV, and I am very impressed with your previous experience in catering. I would like to arrange an interview with you on Saturday 16th January 2010 at 4pm, so that we can discuss the role further. In addition, on the date of the interview, please could you bring in your original recipe and ingredients so that you can prepare a sushi dish for tasting. Also, please bring your National Insurance Card, reference details and previous employer details. Please let me know on 01285 689210 if this time is not suitable for you. I look forward to hearing from you in the near future. Yours sincerely,

Michael Wong Manager

Twenty Twenty Sushi 20 Castle Street Cirencester Gloucestershire GL7 1EP Tel: 01285 644210 E-mail: 20@twentytwenty.com


Twenty Twenty Questionnaire Please take the time to fill in this questionnaire, as this will help us strive for the best service as possible. You will also receive a 10% discount on all dish orders! Personal details and information First Name Surname

Complete this for a 10% discount!

Address Town How often do you dine at Twenty Twenty? Rarely

Occasionally

Often

Ratings Please circle a number on the following: (1 = Poor, 5 = Excellent) Customer Service Food Quality Restaurant Interior

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

Additional feedback What positive or negative things do you have on our customer service? .................................................................................................................................... .................................................................................................................................... .................................................................................................................................... .................................................................................................................................... What positive or negative things do you have on our food quality and presentation? .......................................................................................................... .................................................................................................................................... .................................................................................................................................... .................................................................................................................................... ....................................................................................................................................


Twenty Twenty Questionnaire What positive or negative things do you have on our overall restaurant interior? .................................................................................................................... .................................................................................................................................... .................................................................................................................................... .................................................................................................................................... .................................................................................................................................... Food Are there any particular dishes you enjoy from Twenty Twenty? Yes

No

If yes, what dish(es) do you like and why? ......................................................... .................................................................................................................................... .................................................................................................................................... .................................................................................................................................... .................................................................................................................................... Would you recommend our dishes to your friends and family? Yes

No

Finally.. Is there anything you would like to see improved? (eg. Food)

Thank you for taking the time to complete questionnaire! Please hand this in to staff. Twenty Twenty Sushi, 20 Castle Street, Cirencester, Glos, GL7 1EP


twenty twenty sushi bar Brand New Menu

January 2010

New Chef!

Twenty Twenty is proud to announce it’s new and improved menu! We have worked hard for the past few weeks, collecting reviews and comments from all of you.

We’ve had a really successful last twelve months, and now it’s just going to get better!

In our new menu, we have added new dishes that have been inspired from East Japan. Our sushi is jam packed full of flavours and different fish, that will make your taste buds go on fire!

A new chef has joined our team, welcome Kanzo, who has previously lived in Japan but is now living in England to pursue a cooking career, specialising in Japanese cuisine and sushi.

Our newest type of sushi choice is the Oshizushi, which is very popular in the city of Osaka. We make our sushi the traditional way with the best ingredients, like they do in Japan. We’re very pleased with our menu, and we know you will be too. Come on in, and experience our authentic Japan sushi. You won’t be disappointed!

Welcome Kanzo!

An expansion? You decide.. Our business partners have given us some exciting news recently. A building on Sheep Street is up for rent, and our partners have already applied for the building. We are thinking of setting up another Twenty Twenty sushi bar there as it would be a perfect opportunity for us to expand and maximise our potential. We really think we can make this happen, and by exposing our brand, our reputation as the best sushi bar in Gloucestershire will come true. However, we’ll leave the decision up to you. Expand or not to expand? We shall be waiting for your views.

Twenty Twenty Sushi 20 Castle Street, Cirencester, Glos, GL7 1EP Tel: 01285 644210 E-mail: 20@twentytwenty.com

VAT Increase Just a reminder about the recent news on VAT. The VAT is being raised back to 17.5%. “VAT is set to return to 17.5% in the new year after being reduced to 15% on 1 December 2008.” Please go to bbc.co.uk and the business section for more information.


Twenty Twenty Sushi Want to try something different? Sushi. Do you want to try something from the Far East? How about Sushi? At Twenty Twenty, we make the best Sushi in the country. It’s rare to find restaurants that serve tasty and well-prepared sushi on a daily basis.

Popular Dishes.. Dynamite roll Contains fresh yellowtail fish and vegetables.

Spider roll Contains fried crab and vegetable filling.

We specialise in Japanese style Sushi that you’ll never forget, as it tastes so good!

Discount Voucher Present this voucher to receive a 20% discount on orders over £15! Valid till: 15/02/10

Twenty Twenty 20 Castle Street Cirencester Glos GL7 1EP


Communication with customers This presentation will be about how we use different communication methods to reach our customers.


About Twenty Twenty • Twenty Twenty is a sushi restaurant in Cirencester, running since 2005. • We prepare many sushi dishes everyday to a wide variety of people, especially those who haven’t tried it before. • Our sushi is inspired and prepared by the most experienced chefs. • Everything is fresh and cooked on the day you eat it.


Business Letter • The business letter is a formal way to contact people, including customers and staff. • It is a very effective way to keep in touch with another person and remains popular today. However, other electronic methods such as emails are becoming more common.


Newsletter • A newsletter is a useful document which can be used to inform customers and staff about company news and updates. It can also promote and advertise the company. • Paper newsletters remain popular today, although online newsletters now exist, which means people can view them online.


Flyer • A flyer can be used to advertise an organisation by placing smaller amounts of information on them. They are often included inside newspapers. • If designed well, they can attract the reader’s attention to serve its purpose. • They are effective and they can be easily handed out to people.


Questionnaire • A questionnaire can be used to gather customer and staff input. • Questionnaires provide feedback from customers, and tell the company how they can improve. • They can simply be ‘yes/no’ questions or require longer answers.


Website • Having a website is an effective way to get your company name out. • Since a lot of people have the internet, customers and visitors can visit the website to get all sorts of information. • Click here for our site!


Communication methods • There are many other ways to communicate to customers and staff. Such as:       

Radio adverts TV Adverts Use of e-mail Fax / Telephone / SMS Posters or notice boards Business cards Internet adverts or pop-ups


Importance of communication • Communication is vital within any company, to make sure customers are aware of what’s happening if something new comes up. • It’s also important that staff receive messages from a company, whether it’s through the post or email, so they are always updated. • Communication can be much easier today, since we have more technology.


Summary.. • There are endless ways to communicate with staff and customers. • All kinds of communication methods are vital, whether it’s promoting a company or talking to an employee. • In our company, we use the following:     

Business letter Newsletter Flyer Questionnaire Website and presentation

Applied ICT AS G040 Documents  

Applied ICT AS G040 Documents

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