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FEBRUARY | MARCH 2014

A Magazine for Nevada’s Multifamily Industry


IN THIS ISSUE News & Updates 4 President’s Message 11 2013 NSAA Jewel Awards Winners List 12 Risk Mitigation 101: Insurance Best Practices for

Apartment Owners Four Multifamily Trends to Watch for 2014 Platinum Sponsor Spotlight: Republic Services & KRT Concepts Products & Services Guide

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9011 West Sahara Avenue, Suite #150, Las Vegas, Nevada 89117 T: 702-436-7662 • F: 702-446-8445 Email: nsaa@nvsaa.org • Web Site: nvsaa.org Executive Director: Michael Fazio, mfazio@nvsaa.org Executive Assistant: Aysha Park, apark@nvsaa.org Associate Service Rep: Stefanie Smith, ssmith@nvaa.org

22 Feature Articles 6 The Silver State’s Best of the Best Sequoia’s Vintage at South Meadows Repeats in Reno; Las Vegas Luxury Earns The Onyx a Prestigious Jewel Award

WHO WE ARE

The Nevada State Apartment Association (NVSAA) is a non-profit organization that provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and the community. The NVSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multi-family industry. We are devoted to you.

NVSAA 2014 Board of Directors President Janice Richards .................(702) 581-3591 Camden Property Trust

Vice President Taylor Verhaalen...............(702) 204-9902 Stout Management Company

Treasurer Phyllis Garcia.....................(702) 465-4667 Pinnacle

Past President Lizza Castro ......................(702) 538-2276 Prime Residential

Executive Officer Steven Olmos....................(702) 303-1621 Silver Lands, Inc.

Executive Officer Robert Segura.................. (702) 335-2717 Quality Towing

Director Susan Bauman...................(702) 368-4217 Western Risk Insurance

Director Sharee Bennecke...............(702) 265-9246 Apartments.Com

Director Elisa Frankert................... .(702) 612-6988 Camden Property Trust

Director Amy Hjerpe........................(702) 419-2124 Pinnacle

Director Bret Holmes.......................(702) 401-4674 Advanced Management Group

Director Teresa Jackson...................(702) 458-6551 Criterion Brock

Director - RENO Chrissy McCulloch.............(775) 850-4700 Vintage at South Meadows

Director - RENO Lucky Merry.......................(702) 569-1504 Prime Residential

Director - RENO Danett Michelini...............(775) 722-0764 For Rent Media Solutions

Director Chelsea Mollak..................(702) 525-7862 ConAm Management

Director Greg Morehead.................(602) 740-9289 Fairfield Properties

Director Eric Newmark, ESQ............(702) 306-4830 Karsaz Law

Director Mario Ortiz....................... (702) 395-0071 Fire N Ice Heating & Air Conditioning

Director Debra Peterson..................(702) 499-2785 For Rent Media Solutions (Las Vegas)

Director - RENO Roberta Ross.....................(775) 323-3044 The Ross

Director Doug Sartain......................(702) 210-3811 Certified Fire Protection

Director Rhonda Sikes.....................(702) 768-3185 S & H Realty

Alternate Director Tommy Zauder...................(702) 574-4574 Alliance Residential

Executive Director Michael Fazio...................(702) 436-7662 Nevada State Apartment Association (NVSAA)

Executive Assistant Aysha Park..........................(702) 436-7662 Nevada State Apartment Association (NVSAA)

WHY WE EXIST

The Nevada State Apartment Association exists to support the multi-housing industry and its professionals with proactive legislative efforts, by promoting career development through education and by offering entertaining social opportunities. The NVSAA also strives to promote the highest level of professionalism with established standards and practices throughout every segment of the multi-family industry, including management, marketing, maintenance and suppliers.

Bottom line… we exist for you, because of you. Platinum Sponsors: • Certified Fire Protection • Western Risk Insurance • Sherwin Williams Paint and Floorcovering • Cox Communications • Silver Lands, Inc. • Quality Towing

NVSAA welcomes our newest members! NEW Property Members • Bighorn Apartments (Reno) • Desert Ridge Apartments • Joshua Hills • Monterra Apartments / USM LV Investco

• Oakmoor Place • San Diego Family Housing, LLC

NEW Vendor Members • Berger Building Supply - Thompson Garage Doors (Reno) • Meridian Insurance Services (Reno)

Association Service Representative (ASR) Executive Assistant Executive Director -Michael Staff Fazio........................ (702) 436-7662 Aysha Park............................ (702) 436-7662 Stefanie Smith ..................(702) 436-7662 Nevada State Apartment Association (NSAA) Nevada State Apartment Association (NSAA) Nevada State Apartment Association (NVSAA) FEBRUARY | MARCH 2014

• Apartments.com • Fire-N-Ice Heating & Air Conditioning • Karsaz Law • Republic Services • Trinity Security Services • KRT Fitness & Patio Concepts

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Apartment Insight Committee: Michael Fazio Nevada State Apartment Association

Aysha Park Nevada State Apartment Association Cover art courtesy of Michael Fazio

For Advertising Information, Contact:

Dani Gorden 801.746.4003 dani@thenewslinkgroup.com

Apartment Insight is published by the Nevada State Apartment Association. Apartment Insight is the official trade publication of the Nevada State Apartment Association, a professional association of multi-housing professionals and industry partners. The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles. Advertising Policy: Nevada State Apartment Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of NVSAA, it is the policy of the NVSAA, its officers and Board of Directors, not to endorse any products or services.

A Look Ahead ‌ With the year coming to a close, now is a great time to evaluate our successes and carve out a path to an even better new year. Great strides were made to improve our Association last year. NVSAA Membership grew by more than 15%, we welcomed an additional 98 apartment communities and 37 vendors to the Association. The excitement of this growth gives us all great enthusiasm leading into the new year. An important goal for 2014 is to continue our growth and diversify NVSAA membership. By building a solid foundation of industry professionals and Business Partners, we will cultivate the bench strength needed to meet our industry challenges in the years ahead. By increasing our Association's footprint in Nevada, we will have a stronger position going into the next legislative session. We will continue to seek positive interactions with our state legislators, local governmental bodies, and the Nevada Governor's Office. By proactively educating our politicians, we can help them to craft bills that are mutually beneficial for our industry and the residents we serve. I am thankful for the efforts of our out-going President, Board of Directors, Membership, and Business Partners, who worked together to enhance and grow the Nevada State Apartment Association. I welcome and encourage all members to contribute suggestions and get involved with your Association. I am honored and excited for the opportunity to serve as your President.

I am thankful for the efforts of our out-going President, Board of Directors, Membership, and Business Partners, who worked together to enhance and grow the Nevada State Apartment Association.

Through strong leadership and a unified Association, we will make 2014 our best year ever.

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The Silver State’s Best of the Best Sequoia’s Vintage at South Meadows Repeats in Reno; Las Vegas Luxury Earns The Onyx a Prestigious Jewel Award

You can “Experience the Vintage” and discover Reno's best in rental living, just like we did!

The Nevada State Apartment Association (NVSAA) held its annual Jewel Awards on December 7, 2013 in Las Vegas and then continued the awards program in Reno one week later. This year two AMAZING communities were awarded the most sought after award, NVSAA’s Jewel Award. The Jewel Award is given to the top property, as decided by a panel of independent judges within the apartment industry.

Recently, NVSAA Executive Director Michael Fazio had a chance to review the winning questionnaire, which was submitted for the Jewel Awards. We share the open, candid answers which caught the judge’s attention and hearts.

The independent judges selected Sequoia’s The Vintage at South Meadows (Reno), managed by Chrissy McCulloch, and Pinnacle’s The Onyx (Las Vegas), managed by Candice Collins. This was the first time in the seven year history 2 communities were awarded the Jewel Award.

The Vintage at South Meadows Reno can continue to celebrate! For the first time in history of the Jewel Awards, a community has repeated as the Jewel Award winner. That community is Sequoia Equities The Vintage at South Meadows. The Vintage at South Meadows is located in one of Reno's most sought-after neighborhoods and offers luxury rental homes at an exceptional value.

Why do you believe you were nominated, and what sets you apart from the other nominees? As a business, we believe in creating more than a place people live. Rather, we seek to create a place where they belong. Thus, local philanthropy is a key part of our corporate social responsibility program. In each local area that we own/operate apartment communities, we partner with the American Cancer Society's Relay for Life. The Vintage team not only participated in the 24 hour relay themselves, but also in a myriad of fundraising events (bake sales, dinners, pancake breakfasts, $5 application fee donations, and more!). These collective efforts resulted The Vintage contributing to the over $150,000 that Sequoia raised for the American Cancer Society to date!

The impressive Resident Service Center offers incomparable amenities such as a private theater, business center and a full-scale gymnasium with tanning facility.

Our company’s core belief is that The Experience Matters for all customers, vendors, and employees who interface (at any touch point) with our company. Our management philosophy is simple, customer first! Hence, we are committed to proactively doing the right thing to resolve any issue.

Practical conveniences and luxurious features (typically found only in family homes), are standard within each of the seven distinct floor plans. A sampling of their exceptional attributes includes vaulted ceilings, custom fireplaces, crown molding and gourmet kitchens. Dramatic landscape surrounds our newly-constructed community providing extraordinary views of mountains, the private, crystal-clear lake, and of open meadows.

To demonstrate our commitment to making The Experience Matter for our residents, our company created S Club. S Club is a collection of services that evoke memorable experiences in the

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minds of our customers - daily. As a result, S Club offers doorto-door dry cleaning, valet trash and recycling pick up, programs for our mini (children) residents, a program and treats for our furry residents (pets), on-site coffee bar and refreshments, out of town mail and plant watering services, and much more!

About 7 years ago, Reno had one of the coldest winters we could remember. It became so cold that 6 of our 18 buildings had fire sprinkler pipes burst, resulting in water damage to 35 apartment homes, 25 of which were quite severe. Every team member sprang into action, calling the fire department for service, the sprinkler company for repairs, and multiple vendors to conduct water extraction. Our main goal was to minimize this huge inconvenience to our residents as much as possible. There were more than a dozen other properties that were experiencing the same broken pipe issue that the Vintage was, which caused our vendors to be spread thin throughout the city. Each office team member and maintenance team member stayed at the property until 2am to ensure that hotel accommodations were secured for residents that needed relocation, and that vendors were given a specific plan of action on which apartments needed attention. Due to the incredible teamwork displayed, the Vintage team was able to accommodate temporary housing for each of our affected residents while their apartment was put back to normal.

Finally, our company believes our competitive advantage is found within our people. In addition to rewards and recognition, we invest heavily in a training environment which supports developing, encouraging, and promoting individuals. We offer blended learning programs with "conference-caliber" curriculum. To demonstrate our commitment to making The Experience Matter for our vendors, the same customer-service principles apply to these interactions. Our company upholds the highest standards of conduct and sound business practices while interacting with our industry partners and vendors which make for mutually beneficial relationships. • •

TWO PART QUESTION: What makes your team so successful? How would your residents describe your team? Our commitment to customer service is the root of what makes The Vintage so successful. Our residents would describe our property simply as their home. They enjoy coming home to a place that they know is well maintained, and has on-site team members that care. We love when residents come into the office just to say “hi” and tell us about their day. Our team does what they say they will, thus creating a very credible and trustworthy environment for our residents.

Tell us about a time that your entire team helped resolve a unique situation for a resident(s)? Please be specific as possible.

FEBRUARY | MARCH 2014

How do you keep your team motivated? Please give examples. Our team is goal oriented, and we celebrate individual accomplishments as well as thrive on the success of our entire team. We are continually updated on the “Big Picture,” and the small steps we need to take to get there. One of our company goals is to ensure that we create “promotable” team members who can grow and succeed in the future. Additionally, to demonstrate our commitment to making The Experience Matter for our team members, our company created a new recognition program called P2P. P2P stands for peer-to-peer. Employees throughout the ranks can reward each other anytime with fun cards that have BIG value! At the end of the year, these cards are converted in to raffle tickets which are then redeemed for travel vouchers, appliances, large electronics, and so much more! CONTINUED ON PAGE 8

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Reno, Nevada. Sequoia is a company that has always been concerned not only with achieving its goals, but with the manner in which those objectives are achieved.

What is your involvement in Nevada State Apartment Association (NVSAA), what does the NVSAA mean to you and how would improve the association? The NVSAA is an invaluable resource to our company. Knowing that we will reach someone who can answer our questions, or give us a resource to use in regards to Nevada Statutes, has been extremely beneficial to us. The Vintage is Sequoia’s sole Nevada property at the moment, and Sequoia appreciates and acknowledges the value a local resource is. We’re looking forward to more Reno properties becoming involved in the NVSAA and holding more local events.

Our President and CEO attribute the company’s ability to consistently deliver on-target results to the fact that Sequoia is a values-driven company, committed to both its principles and its customers. To learn more about The Vintage at South Meadows or Sequoia Equities visit www.experiencethevintage.com or www.experiencesequoia. com. The Onyx One of Las Vegas’s coolest midrise community is the Onyx. Managed by Pinnacle, The Onyx welcomes you to the most convenient location for your Vegas lifestyle! Located just one block east of the strip their modern apartments and townhomes provide the amenities that make your life not only easier but more elegant! Raised Travertine counter tops with double sink in the bath, upgraded stainless gas appliances and our on-site 24 hour state of the art fitness center, pool & spa are just a start. Enjoy the convenience of a full size washer & dryer in each unit, Smart wiring & Limited access garage parking.

Established in 1986, Sequoia Equities has remained committed to its mission of creating quality living experiences that positively affect our residents, team members, and investors. Over 20,000 residents come home to a Sequoia community at the end of the day. Offering more than just great locations and comfortable residences, each community is managed by a team of professionals dedicated to creating customer experiences that are consistently memorable and truly referral-worthy.

You will fall in love with The Onyx, their amenities and great staff. • Why do you believe you were nominated, and what sets you apart from the other nominees? We feel we received the nomination because of our passion to provide the best possible resident experience while driving rents and lowering concessions. The Onyx is a beautiful community that begs to be toured and lived in. The atmosphere is like no other in Las Vegas. We have defined a sense of community while maintaining a luxury condo tower lifestyle. With our personalized attention we set the new standard of living in Las Vegas.

With a portfolio of more than 11,000 apartment homes and assets valued at over $1.5 billion, Sequoia is one of the largest privately held multifamily real estate investment firms in California. The company’s substantial success is a direct result of employing sound business practices and maintaining its outstanding reputation for delivering results with integrity. Sequoia attracts and retains some of the brightest talent in the multifamily industry. We realize that our greatest competitive advantage is not found within the brick and mortar of our communities or the company itself, but within each individual on our team. Based in Walnut Creek, California, Sequoia Equities owns and manages multi-family communities throughout California and in

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What makes your property so successful? How would your residents describe your community? www.nvsaa.org


We are successful here at The Onyx because we provide our residents personalized service they cannot get anywhere else. Whether it is sending their dry cleaning out for them and then hanging it up in their apartment when it is returned, or accepting and delivering their packages, we strive to provide the very best to our residents. We have upgraded our coffee bar to accommodate all preferences of coffee or tea. We provide top quality snacks and goodies that include healthy options. Friday breakfast at the front desk has become routine and loved by all. Many other communities provide for their residents but not on the level of the Onyx. We believe that the smallest changes make the biggest differences. For instance, we bought bell carts for the residents to use which makes unloading a car easier. We also replaced the cushions on our sundeck making it more inviting and more resident friendly along with being an amenity that is now used daily. Maintenance requests are always handled within 24 hours and make readies are tripled checked to make sure that our new move-ins are satisfied with their new homes. From start to finish we do our very best to anticipate what is needed before our residents even know what they need. On a daily basis we hear our residents tell their friends and family that they love how quiet our community is. When we asked them to describe the community they all said the same thing: it is luxury living with high standards in customer experience and everyone loves that we are always anticipating their needs. They also described us as friendly, warm, and inviting. We have amazing residents who help us create this amazing atmosphere. •

Tell us about a time that your entire team helped resolve a unique situation on for a resident(s)? Please be as specific as possible. Since we are a high-end condo tower located just off The Strip, we always have unique challenges that we face head on. One time, we had a resident who was having hot water and heating issues. The biggest problem though was that there was never any permission to enter because she feared her cats would escape. As a team, we had to find a way to accommodate the resident’s work hours and that she didn’t want her cats to get out. So we proposed that the business managers go in and sit in her apartment while our maintenance supervisor completed the work. Once we came to this agreement the fix was easy and took only 20 minutes to complete. We overcame not only her work request but we were able to ensure that her cats didn’t escape while we completed

FEBRUARY | MARCH 2014

the work. Prior to the completion of the service request the resident had informed me that she would not be renewing her lease. After we addressed her maintenance issue, she ended up renewing for another year. •

How do you keep your team motivated? Please give examples. We are empowered to make a positive impact in the lives of our team members. To keep our team motivated, we supply unprecedented guidance and motivation to attract and maintain the best talent and provide an exceptional work environment for all. We also set a good example of productivity and cheerfulness in all day-to-day interactions with everyone. It is extremely important to develop exceptional listening skills; this means using active listening to its fullest potential, not just pretending to show interest. You need to be an effective communicator and be clear about the purpose of everyone’s job, and explain clearly the big picture of the company's mission and goals. As a company, we empower people to show pride in working with our company, whether they pick up garbage or bank millions of dollars in rents. Everyone is as important as the next and Pinnacle ensures our employees know they are valued and appreciated. You have to set goals and reward the staff when the goals are achieved. This reward can be as simple as an email congratulating for a job well done or something larger such as a trophy, certificate, bonus or cash reward. It is our goal to be open, friendly, and professional with the staff. “The team” is what makes everything successful and everyone deserves to be treated with respect and appreciation. You also have to create a work atmosphere where doing a good job is recognized constantly. Pinnacle also believes that through “out of the box” training and motivation, we create a fun, rewarding, and pleasant work environment for employees which results in higher occupancies and rental rates for my clients. Here are some ways we inspire the site teams: Motivation and encouragement - Pump your employees up. When your employees feel encouraged and motivated, they perform better. Happy employees want to work harder for you and your clients. Acknowledge all employees, always tell employees how glad you are that they are there and you appreciate what they do. In addition to this, we require employees CONTINUED ON PAGE 10

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to attend motivational seminars when they are offered by my company and outside sources such as the NVSAA.

largest multifamily management companies in the United States. Established in 1980, Pinnacle employs more than 3,000 team members nationwide. Pinnacle's clients include pension funds, private partnerships, international investors, insurance companies, lenders, syndicators, government agencies and high net worth individuals. Pinnacle provides a level of expertise that brings maximum value to every asset.

Training - You can’t expect results without teaching your teams how to reach the goals set. If you are not learning, you are getting left behind. We consider our teams to be a step above the rest. Not only does education make for better management and better employees, but it minimizes potential liabilities for owners and managers. Employee Recognition - Constant employee recognition is a must. Pinnacle has four major employee and property recognition programs. - Top Property Performance Shops - The top shops that receive over a 95 percent score on the phone and in-person receive a pin that says ‘I make a difference,” $100, and a top shop lunch with all investment managers and the regional vice president. - Beautification Days for all properties - My entire regional office tours all properties and we grade them on 5 categories. This program delivers eight different site awards. - An Annual Award Ceremony Dinner - At this dinner we recognize our company’s leaders and stand outs. Twenty-three different awards for several categories are awarded at this dinner. - Beyond Extraordinary recognition awards - Awards given monthly to one individual who goes above and beyond in normal day-to-day operations. •

What does the NVSAA mean to you and how would you improve the association? NVSAA provide resources for our industry that you won’t find anywhere else. The NVSAA not only assists our industry, but also brings everyone together. It also provides us an outlet to go to when in search of vendors. Along with all of this they give us the opportunity to give back to our communities with all the fun fundraisers it holds. The Onyx is managed by Pinnacle. The Pinnacle Family of Companies owns, develops, manages and invests in multifamily, office and hotel properties nationwide. Pinnacle is one of the

Pinnacle is an owner/investor-focused service provider and manager for our global real estate partners and clients. Our talent lies in listening carefully and then identifying the needs of our diverse clients and executing a successful plan. Pinnacle is committed to delivering maximum value to our partners and clients and will never compromise our integrity or forget that our partners' and clients' needs always come first. We are proud of the services that we provide, our talented team members and the positive impact we have on the assets that we manage. The Pinnacle Family of Companies stands ready to serve you at a moment's notice; you, our partners and clients, are our first priority. Pinnacle at a Glance - Privately Owned - 3,000 Team Members - Serving Over 300 Cities Nationwide - Approximately 135,000 Units Under Management - One of the Largest Owners of Residential Units in the United States - One of the Nation's Largest Multifamily Property Management Companies - Manages Over 2 Million Square Feet of Office, Retail and Industrial - Offices Throughout the United States - Joint Venture Partners with World’s Top Companies

For more information about The Onyx or to check availability please contact their leasing office at 702-240-5150 or send them an email to: onyxapts@pinnaclefamily.com. For more information about Pinnacle check out their website at: www.pinnaclefamily.com.

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Risk Mitigation 101: Insurance Best Practices for Apartment Owners Five Steps You Can Take to Reduce Your Exposure to Risk By Mark Ohlstrom, Capital Insurance Group

development you own or manage is well within your legal rights, and, indeed, it is part of a trend that is gaining momentum in communities around the country. Because they recognize that smoke-free policies significantly reduce the risk of fire, some insurance companies have even begun offering premium reductions to apartment owners who adopt them. Capital Insurance Group (CIG), for example, offers a 10 percent premium credit to apartment building owners and condominium associations who maintain a smoke-free environment in their buildings and units. Smoke-free policies present additional benefits for apartment owners, including greater peace of mind, faster and cheaper rehabbing of units, and increased marketing advantages as more residents seek smoke-free environments.

Managing a multifamily housing development can mean confronting new challenges every day—some of which are entirely out of your control. Extreme weather events and other unpredictable disasters have affected nearly every region of the country in the past year, leaving owners and managers of apartment buildings scrambling to recover. Unfortunately, you can’t prevent the next “Act of God,” or super storm or wildfire. But you can significantly reduce your risk of loss from a host of other disasters by adopting a handful of insurance industry best practices—saving yourself time and energy, not to mention stress and money, in the process. 1.

Adopt a smoke-free policy According to the most recent statistics from the National Fire Protection Association (NFPA), home and apartment fires started by smoking cause an estimated $516 million in direct property damage per year and kill more people than any other type of fire. Apartment owners and managers can significantly reduce their exposure to smoking–related fires by adopting smoke-free policies in their buildings and on their property. Adopting a smoke-free policy within a multifamily housing

2.

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Guard against stovetop fires Unattended cooking is the leading cause of cooking fires, and cooking fires account for the majority (44 percent) of all home and apartment fires, according to the NFPA. In 2011, cooking fires accounted for 156,300 home and apartment fires, resulting in 470 deaths, 5,390 injuries and $1 billion in direct property damage. www.nvsaa.org


The good news: Special fire suppression technology is now available that extinguishes stovetop fires before they have a chance to spread. Small, easy-to-install canister devices mount under the vent hood, microwave hood, or cabinetry above a stovetop. These fire suppression devices have proven so successful that communities in states around the country have enacted ordinances mandating their installation and use in multifamily dwellings. Owners and managers of multifamily housing who install stovetop fire suppression products report as much as a 99 percent reduction in average fire claim costs. A few insurance companies are offering a premium credit to apartment owners who install stovetop fire-prevention devices in each of their units. In addition to receiving a premium credit, some insurance companies are also partnering with fire suppression technology providers to extend product discounts to apartment owners who install these types of safety devices. This collaboration between insurance carriers and manufacturers of fire suppression technology helps apartment owners lessen the risk of stovetop fires and realize significant cost savings as well. 3.

4.

Reduce flood risk Water damage due to a malfunctioning appliance can cause tens of thousands of dollars’ worth of damage to a rental property. Fortunately, there are flood-prevention devices that can detect leaks and automatically shut off the water supply. These types of devices are available for any appliance with a water-supply-line connection, including water heaters, washing machines, toilets, dishwashers, etc. As with stovetop fire prevention devices, apartment owners who install flood-prevention devices in their units can be eligible for premium credits from some insurance companies. These insurance companies are also partnering with manufacturers of flood-prevention devices to offer their clients product discounts. Such partnerships provide apartment owners with a cost-effective means to reducing flood risk.

5. Carry sufficient business income loss coverage Despite the best risk mitigation practices, disasters can still take place. And though your commercial property insurance should cover most direct losses to property, it generally doesn’t extend to indirect losses you may face while you are working to repair and rebuild and cannot generate income at normal levels. Owners and managers of multifamily housing developments should consider carrying business income insurance to be fully protected in the event of a loss. An additional line of insurance, business income insurance supplements lost income and covers continuing expenses, allowing building owners to pay their mortgages and utilities, meet contractual obligations and retain personnel until their properties have been restored. Reduce your risks, save money, increase peace of mind Given the complexities involved in owning and managing multifamily housing developments, isn’t it nice to know that there are concrete steps you can take to make your job just a little bit easier? Not only that, by implementing these insurance-industry best practices, you can provide greater protection to your property and residents while saving money in the process. It’s a win-win-win situation.

Mark Ohlstrom is risk assessment manager at Capital Insurance Group (CIG). Serving the West since 1898, CIG is the western regional leader in apartment insurance.

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Protect residents against carbon monoxide poisoning Called the silent killer, carbon monoxide (CO) can do just that. The colorless, odorless, highly toxic gas is produced by improperly operated or vented fuel-burning appliances found in many homes and apartments. If undetected, elevated concentration levels can be fatal. According to the Centers for Disease Control and Prevention (CDC), about 500 Americans die each year from accidental CO poisoning, and another 20,000 are sickened. To help combat this risk, legislation in some parts of the country requires that all residential dwellings with a CO source—such as an oven, furnace, or fireplace—have functioning CO detectors in the immediate vicinity of sleeping quarters. Whether or not you are legally bound to do so, installing CO alarms in your rental units lowers your risk and keeps your residents safe. CO alarms are widely available and effective at detecting leaks, and here, too, insurance companies offer discounts to policyholders on the purchase of such detectors.

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Four Multifamily Trends to Watch for 2014 By Faith Hinz, Apartments.com

It’s no secret that it’s been a rough few years for the housing market as well as rental construction. But the good news is, things seem to be steadily improving and the multifamily industry outlook for 2014 is positive as the economic recovery continues. While the year is only a few weeks old, there are already some trends that are apparent for 2014 that are important to know about if you’re in the multifamily industry. Read on as we explore a few of those trends. Low Home Inventory Housing prices and mortgage rates are inching upward, making a home purchase out of reach for many people. In addition, inventory remains low as many homeowners put off selling their home until their mortgages are no longer underwater or they can recoup more of their investment. These factors are driving more would-be buyers to rent, increasing demand of rental properties. Influx of Millennial Renters According to a study by the Urban Land Institute, only 40% of the Millennial generation (also known as Gen Y and typically categorized as those born in the 1980’s and 1990’s) owned their residence in 2013, compared to 66% of all respondents. And it doesn’t look like this trend will shift anytime soon. Of those Millennials who are very likely to move within the next five years, 69% expect to rent. Why is this generation opting to rent? For one, they saw firsthand the damaging effects of the recession (including underwater mortgages and foreclosures) and perhaps they’d rather not add a mortgage to their already hefty student loan debt. Plus, many Millennials find the convenience and flexibility of renting FEBRUARY | MARCH 2014

appealing even if they can afford to buy. Not only is someone else responsible for the maintenance and upkeep of the property, but renters have more flexibility to pick up and relocate to a new city. Now is the time for property managers to think about how they can attract and retain the “generation of choice.” Urban Growth Job markets in large metropolitan areas continue to improve, making these locations appealing to workers looking for job opportunities. In addition, a growing number of Baby Boomers are selling their homes in favor of renting apartments in metropolitan areas. As the demand for apartments in these cities continues to grow, urban development is likely to continue. Low Vacancy Rates New multifamily developments are springing up to meet renter demand, but will these new developments cause supply to outpace demand and vacancy rates to rise? Experts don’t think so. According to REIS, there may be a slight uptick in vacancy rates, but overall, rates are expected to remain relatively slow in 2014 and beyond. What trends are you seeing in the multifamily industry so far in 2014?

Faith Hinz is the Associate Manager, Marketing and Sales Communication at Apartments.com

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Republic Services

Republic Services, the nation’s second largest waste and recycling company, recently launched new recycling services and customized equipment to better serve the recycling needs of apartment and condominium communities in Southern Nevada. The expansion of service offerings comes at a time when multifamily housing communities are in need of cost effective and convenient recycling services for tenants to participate.

a reminder to visitors and tenants to recycle on a daily basis. With the new inventory of equipment and services available, Republic Services is optimistic that as a community we can make significant impacts in Southern Nevada’s current 19 percent recycling rate, of which the national recycling average is 35 percent. Republic Services (NYSE: RSG), provides recycling and solid waste collection, transfer and disposal services in the United States and Puerto Rico. The Company’s various operating units, including collection companies, transfer stations, recycling centers and landfills, are focused on providing reliable environmental services and solutions for commercial, industrial, municipal and residential customers.

The new recycling program includes light-weight mail-room and office bins for recyclables such as junk mail, magazines, newspapers, catalogs and office paper. Large commingled recycling bins are strategically placed throughout the properties to promote tenant recycling for materials such as paper, cardboard, aluminum cans and plastic bottles. Each property that signs up for the new recycling services receives Contact Jack Zaher to inquire about the new multifamily magnets for each unit, educational posters for all common housing recycling services available at jzaher@republicservices. areas and plaques and stickers for placement throughout the com or (702) 280-0077. property as

KRT Concepts

Experience, Expertise & Unmatched Selection KRT Concepts offers over 20 years of combined experience in the contract patio furniture & commercial fitness industries. Our company has been built on providing excellent customer service alongside expert product knowledge to hotels, resorts, multi-housing & property management companies nationwide. We offer our clients the widest selection of proven, high quality fitness equipment & patio furnishings available today.

Ken Coats, our innovative leader, utilizes his experience to fully understand and anticipate the needs of our client's commercial environments. Every factor that determines your facility's requirements is carefully considered. Our vast selection & extremely competitive pricing ensures that you'll find the right equipment, furnishings & amenities to match those needs and your budget.

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We always strive to provide the highest quality of service after each & every sale. We are always there to answer any questions you may have and to provide continuous care with your purchase. Our relationships don't end with the delivery of our customers' products, they only just begin. Contract Patio Furniture KRT Concepts offers the latest in patio furniture, specialty furnishings, umbrellas & umbrella bases from the nation's leading manufacturers and designers. Choose from hundred's of styles, from traditional to ultra-modern. For patio renovations and maintenance we also supply replacement items such as custom cushions, replacement straps and furniture glides. Site Furnishings We offer an extensive line of site furnishings including planters, tables, benches, fountains / water features, picnic tables, trash cans, ash receptacles and benches constructed. Site furnishings are available in many styles & are constructed in durable precast, resin & coated steel materials to withstand commercial environments.

Commercial Fitness Equipment KRT Concepts is a full service Commercial Fitness Equipment Dealer serving the Southern Nevada region. We offer commercial grade fitness products from companies such as Vision Fitness, Inflight Fitness, Hampton Fitness, Troy Barbell, as well as many others. Along with cardio and strength machines, we offer various gym accessories such as media entertainment systems, flooring, lockers, balls, mats and many other essential commercial gym items. Patio and Fitness Facility Design & Consulting We work together with our clients to make the most of their commercial gym, patio or pool areas. We use our 20+ years of combined experience along with the latest computer design aids to plan the ideal location for every piece of equipment or furnishing. Everything from budget and maintenance concerns to climate and safety is carefully considered when selecting and placing your facility's new equipment or furnishings. We’re here to help and our experience and expertise will always be made available to you before, during and after your purchase. For a list of references or additional information, please contact us at 702.490.3558 or email us at info@krtconcepts.com.

The One-Stop Maintenance Shop for Las Vegas Apartments! Count on Sherwin-Williams for the best in property maintenance supplies! Whether your property needs touch-ups or an overhaul, Sherwin-Williams has a wide selection of quality paint and floorcovering to make all your jobs a success.

For Las Vegas’ Apartment Paint Leaders, call: HENDERSON – Anthem – 10740 S Eastern Ave......................702.675.7770 HENDERSON – Green Valley – 2567 Windmill Pkwy...............702.614.0009 LAS VEGAS – Henderson – 1224 N Boulder Hwy....................702.564.6888 LAS VEGAS – Nellis – 4990 E Sahara Ave...............................702.456.1985 LAS VEGAS – North – 2032 N Bruce Ave................................702.649.6272 LAS VEGAS – Rancho – 3611 N Rancho Dr.............................702.655.0122 LAS VEGAS – Tropicana – 1298 E Tropicana Ave....................702.736.2944 LAS VEGAS – Sahara – 4237 W Sahara Ave...........................702.876.4482 LAS VEGAS – Flamingo – 8475 W Flamingo Rd.....................702.251.4813

For Las Vegas’ Apartment Floorcovering Leader, call: LAS VEGAS – 7470 Dean Martin Dr.......................................702.895.8887 FEBRUARY | MARCH 2014

©2012 The Sherwin-Williams Company.

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Reach your target audience affordably.

advertise

get results

DANI GORDEN Advertising Sales 855.747.4003 dani@thenewslinkgroup.com

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PRODUCTS & SERVICES GUIDE LAS VEGAS

AC & REPAIRS 75 Degrees, LLC 6433 Hill View Ave. Las Vegas, NV 89107 hvac75degrees@yahoo.com P: (702) 478.7575 F: (702) 429.2801 A/C SALES - SUPPLIES & PARTS Bio-one 12100 Mountain Centre Rd., #11206 Marana, AZ 85658 glenn@bioonevegas.com P: (702) 403.4242 F: (800) 513.1424 MSI HVAC 3480 Birtcher Dr. Las Vegas, NV 89118 bbilliu@msihvac.com P: (702) 217.5042

F: (888) 841.5254

ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 cvail@apartmentfinder.com P: (702) 604.2351 F: (702) 798.8311

Sears Roebuck & Co., dba Sears Commercial 2417 Regency Blvd., Ste 6 Augusta, GA 30904 bret.spears@searshc.com P: (702) 942.3269 ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 ASPHALT (SEAL COATING STRIPING & REPAIRS) Affordable Striping & Sealing 5795 South Sandhill Road, Suite F Las Vegas, NV 89120 shondadecker@gmail.com P: (702) 222.9009 F: (702) 248.9605

CARPET CLEANING & EXTRACTION SERVICES Servpro of Northwest Las Vegas 791 Middlegate Road Henderson, NV 89011 G_parks@servpro8336.com P: (702) 564.8508 Trademark Restoration Services 5980 Topaz St. Las Vegas, NV 89120 info@trs24-7.com P: (702) 435.8241 F: (702) 897.5547 Venturi Clean PO Box 500 Bridgeport, PA 19405 mradcliffe@venturiclean.com P: (215) 669.6628 F: (888) 752.8097

CARPET CLEANING/RESTORATION/DYEING Cedco Contracting Solar Contract Carpet of Las Vegas, Inc. 146 Tyler Court Henderson, NV 89074 4280 Wagon Trail Ave. #C smckinley@cedcoinc.com Las Vegas, NV 89118 P: (702) 361.6550 F: (702) 361.8281 P: (702) 798.7100 F: (702) 798.1982 Sunland Asphalt 5815 Emerald Avenue Las Vegas, NV 89122 smusegades@sunlandasphalt.com P: (702) 563.6872 F: (702) 563.6875

Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 stevec@universalcarpetcare.com P: (702) 220.9003 F: (702) 220.4818

Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 ltimko@apartments.com P: (312) 601.5391 F: (312) 601.6256

ATTORNEYS/LEGAL SERVICES Karsaz Law 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 ckarsaz@karsaz-law.com P: (702) 952.9321 F: (702) 933.5077

CARPET - SALES & INSTALLATION Cloud Carpet One Floor & Home 6555 S. Valley View Blvd., Ste:500 Las Vegas, NV 89118 marshall@cloudcarpet1.com P: (702) 798.0798 F: (702) 798.3928

For Rent Media Solutions (Las Vegas) 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 debra.peterson@forrent.com P: (702) 255.3700 F: (702) 724.9660

Law Offices of Scott M. Clark P.C. 3008 N. 44th Street Phoenix, AZ 85018 scott@scottclarklaw.com P: (602) 957-7877 (6032) 957-7876

HM Carpet 4700w. Russell Rd. Las Vegas, NV 89118 cesar@hmflooringgroup.com P: (702) 597.9020 F: (702) 891.0297

Simply Apartments 1176 Center Point Drive Henderson, NV 89074 martha@simplyapartments.com P: (702) 567.2411 F: (702) 729-9660

AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 awardswestlv@lvcoxmail.com P: (702) 648.1661 F: (702) 648.1602

Seamless Flooring LLC 6555 S. Tenaya Way #700 Las Vegas, NV 89113 dave@seamlessflooring.org P: (702) 431.7900 F: (702) 614.4300

Apartment Guide (Las Vegas) 8298 South Arville Street Suite #104 Las Vegas, NV 89139 joegreen@apartmentguide.com P: (702) 939.1494 F: (702) 939.1551

ALARM SYSTEMS AND SERVICES Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 APPLIANCES (SALES/RENTAL/PARTS/REPAIR) Ferguson Enterprise 501 Parkson Road Henderson, NV 89011 chris.williams@ferguson.com P: (702) 564.2660 F: (702) 564.1329

BACKFLOW TESTING Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702)967.0000 F: (702)967.0001

CLEANING SERVICES Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 CLEANING SERVICES (MOLD/DISASTER) Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179

BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432.3244 F: (702) 432.3341

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COLLECTIONS - AGENCIES AND SYSTEMS Allied Collection Services 3080 S. Durango Dr., Ste 208 Las Vegas, NV 89117 jmancini@acsnv.com P: (702) 939.8390 F: (702) 944.4062 Clark County Collection Services 8860 West Sunset Rd. Las Vegas, NV 89148 cccs@mgci.com P: (702) 940.5120 F: (702) 365.7927 National Credit Systems, Inc. 1044 South Buchanan Street Gilbert, AZ 85233 jnantista@nationalcreditsystems.com P: (888) 272.8178 F: (206) 339.4983 Quantum Collections 3080 South Durango Drive Las Vegas, NV 89117 jpreli@quantumcollections.com P: (702) 633.8082 F: (702) 657.1888 CONCRETE REPAIR & RESURFACING Precision Concrete Cutting 3191 North Canyon Road Provo, UT 84604 matt@safesidewalks.com P: (801) 830.4060 F: (801) 224.0062 CONSTRUCTION MANAGEMENT CONSULTANTS Houston Contracting Corp 7643 Arila Beach Ave Las Vegas, NV 89113 dave@houstoncontractingcorp.com P: (702) 966.8900 F: (702) 940.7859 COPIERS IBS Copiers, LLC 4045 S. Buffalo Dr., Ste A 101-237 Las Vegas, NV 89147 ibscopiers@gmail.com P: (702) 253.1114 F: (702) 432.8080 COUNTERTOP RESURFACING Multi-Restoration, Inc. 9501 W. Sahara Ave Blvd., # 2148 Las Vegas, NV 89117 gary@multirestoration.com P: (702) 350.0900 CRIME SCENE CLEAN-UP Steamatic Total Cleaning & Restoration 2851 Synergy Street North Las Vegas, NV 89030 asyverson@steamaticlv.com P: (702) 633.0383 F: (702) 633.0012 DOORS & DOOR/GATE PRODUCTS Western Door and Gate 7725 Commercial Way, Suite #120 Henderson, NV 89011 tom@westerndoorandgate.com P: (702) 839.3600 F: (702) 558.3222

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DRYWALL - CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 EMERGENCY WATER & FIRE RESPONSE Advanced Pro Remediation 5961 McLead Drive Las Vegas, NV 89120 info@calladvancedpro.com P: (702) 252-0880 F: (702) 543-5238 EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Drive Littleton, CO 80120 hdoane@advancedexercise.com P: (702) 212.4844 FIRE ALARMS AND PROTECTION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 Diversified Protection Systems, Inc. 4435 Wagon Trail Avenue Las Vegas, NV 89118 tmilton@dpsi.biz P: (702) 307.3473 F: (702) 307.3472 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 FIRE EXTINGUISHERS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 On Guard Fire Protection 7705 Commercial Way, # 155 Henderson, NV 89011 bobby@onguardfp.com P: (702) 966.8021 F: (702) 987.1174 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 FIRE SPRINKLER SYSTEMS INSTALLATION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 FEBRUARY | MARCH 2014

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001

Rawson Construction 3625 West Teco Avenue, Suite 10 Las Vegas, NV 89118 mike@rawsonconstruction.com P: (702) 739.9399 F: (702) 614.4287

FITNESS EQUIPMENT HVAC Opit-Fit International, Inc. Fire-N-Ice Heating & Air Conditioning P.O. Box 6716 2324 S. Highland Dr. Folsom, CA 95763 Las Vegas, NV 89102 joshua@opti-fit.com fire-n-icehvac@earthlink.net P: (916) 274.3488 F: (866) 274.3488 P: (702) 395.0071 F: (702) 395.0253 FLOORING - COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 jason@brockinteriors.com P: (702) 458.6550 F: (702) 458.6584

MSI HVAC 11700 Industry Avenue Fontana, CA 92337 awebb@msihvac.com P: (951) 727.2228 F: (888) 841.5254

Redi Carpet 4535 East Elwood., #101 Phoenix, AZ 85044 lzoroya@redicarpet.com P: (480) 205.7020 F: (480) 350.9987

INSURANCE Nevada West Business Insurance 4175 S. Riley St., Ste 200 Las Vegas, NV 89147 jeffm@nvwestinsurance.com P: (702) 597.5998 F: (702) 990.0500

Shaw Industries 11411 Valley View Cypress, CA 90670 brian.hoddy@shawinc.com P: (714) 317.9999 F: (888) 367.6220 Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895.8887 F: (702) 895.8892 FURNITURE (RENTAL/SALES) CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 Angel.Dibellonia@cort.com P: (702) 822.7368 F: (702) 822.7324 KRT Concepts 6170 W. Lake Mead Blvd., #168 Las Vegas, NV 89108 kcoats@krtconcepts.com P: (702) 490.3558 F: (702) 924.2562 GATES – AUTOMATIC & MANUAL Community Controls 2500 South 3850 West Salt Lake City, UT 84120 tbruske@communitycontrols.com P: (800) 284.2837 F: (800) 867.3637 Martin Garage Doors of Nevada, LLC 6667 Schuster Street Las Vegas, NV 89118 courtmorris@hotmail.com GENERAL CONTRACTORS Alpha 1 Construction 5006 Bond St. Las Vegas, NV 89118 charlie@alpha1constructiononline.com P: (702)649.0067 F: (702) 649.0096 F & A Painting and Construction, Inc. 4335 West Post Road Las Vegas, NV 89118 fapaintinglv@aol.com P: (702) 914.2676

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 gus@rllinsure.com P: (801) 994.0237 F: (801) 521.4452 Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 francie@westernrisk.com P: (702) 368.4217 F: (702) 368.4219 INTERIOR DESIGN Interior Specialists Inc. 7465 West Sunset Road, # 1200 Las Vegas, NV 89113 slarrison@isidc.com P: (702) 227.4111 F: (702) 940.3448 INTERNET/MARKETING Property Solutions International, Inc. 1836 N. Stapley Dr., Ste 179 Mesa, AZ 85203 cpeterson@propertysolutions.com P: (602) 324.9223 F: (801) 705.1835 LANDSCAPING & MAINTENANCE Escalera Landscape 3015 Cooper Creek Drive Henderson, NV 89074 escalera_landscaping@yahoo.com P: (702)735.3545 Gothic Grounds Management, Inc. 2923 West Charleston Boulevard Las Vegas, NV 89102 pabell@gothiclandscape.com P: (702) 676.1185 F: (702) 678.6968 Integrated Landscape Management 4555 Dean Martin Drive Las Vegas, NV 89103 mdifabbio@ilm-llc.com P: (702) 283.9904 F: (702) 537.2294 Navarro Landscape 4809 Holt Avenue Las Vegas, NV 89115 navarrolandscape@earthlink.net P: (702) 452.6250 F: (702) 452.0340

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Newtex Landscape, Inc. 245 Sunpac Avenue Henderson, NV 89011 gjbambic@newtexlandscape.com P: (702) 795.0300 F: (702) 795.0192 Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 pacoh@silverlandsinc.com P: (702) 459.3192 F: (702) 459.4372 LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: (602) 722.6959 F: (602) 340.8907 WASH Multifamily Laundry Systems, LLC 100 N. Sepulveda Blvd., 12 Floor El Segundo, CA 90245 krokosz@washlaundry.com P: (800) 421.6897 F: (310) 297.9450 LEAD TRACKING SYSTEM CallSource 31280 Oak Crest Drive Westlake Village, CA 91361 coldt@callsource.com P: (818) 673.4756 F: (888) 593.1999

LEGAL SERVICES Marquis Aurbach Coffing tmoore@maclaw.com P: (702) 942.2168 F: (702) 856.8968 MAINTENANCE Buyers Access 1777 S. Harrison St., Ste 300 Denver, CO 80210 tstpierre@buyersaccess.com P: (303) 991.5580 F: (303) 991.5588 MAINTENANCE SUPPLIES AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com P: (702) 369.2121 F: (702) 369.4391 eConserve 17 Bluff Keeling Irvine, CA 92603 gkeeling@econservellc.com P: (949) 336.1100 HD Supply P.O Box 4945 Orlando, FL 32802 dean.bingham@hdsupply.com P: (702) 325.7801 Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyhq.com P: (702) 558.2200 F: (702) 558.2205 MAKE-READY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179


MARKETING CONSULTANTS – SERVICES G5 550 NW Franklin Avenue, Suite 200 Bend, OR 97701 cj.edmonds@g5platform.com P: (541) 633.7271 F: (541) 225.5166 LeaseLabs 2870 Fifth Avenue, Suite 202 San Diego, CA 92103 john@leaselabs.com P: (619) 233.4700 F: (619) 233.4702 MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. 2611 Westgrove Ste. 104 Carrollton, TX 75006 laura@alndata.com P: (800) 643.6416 F:(972) 931.6251 MOLD REMEDIATION & TESTING AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com P: (702) 369.2121 F: (702) 369.4391 Eagle Restoration 6225 Harrison Dr., # 1 Las Vegas, NV 89120 services@eaglelv.com P: (702) 895.9991 F: (702) 895.9992 Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 Har-Bro Construction & Consulting, Inc. 114 Cassia Way Henderson, NV 89014 Eion.stanley@harbro.com P: (702) 587.3226 F: (702) 891.9100 MSE Environmental 9811 West Charleston Blvd., Ste:2403 Las Vegas, NV 89117 erik@msenational.com P: (702) 255.2457 F: (702) 953.0286 MULTI-FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy Paradise, NV 89169 marc.moore@marcusmillichap.com P: (702) 215.7145 F: (702) 215.7110 NON-PROFIT ORGANIZATION SNHD Tobacco Control Program 400 Shadow Lane, Suite #101 Las Vegas, NV 89106 chacon@snhdmail.org P: (702) 759.1276 F: (702) 759.1416 OFFICE SUPPLIES Advance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 lisaburchard@advanceoffice.com P: (702) 735.0213 F: (702) 735.0147

PAINT – CONTRACTORS, EQUIPMENT & SUPPLIES Ecc, LLCc dba Executive Coatings and Contracting 8765 East Orchard Road, Suite #703 Greenwood Village, CO 80111 andrea@executivecoatings.com P: (888) 300.6786 F: (303) 300.6786 ODYSSEY PAINTING ETC, INC 3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 odysseypainting@hotmail.com P: (702) 365.1579 F: (702) 365.1588 PAINT (SALES/SERVICE) Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 sharon.brenner@dunnedwards.com P: (702) 845.7539 F: (702) 243.8131 Empire Community Painting 5940 South Rainbow Blvd., Ste 2012 Las Vegas, NV 89118 dwhitaker@empirepainting.com P: (888) 278.8200 F: (702) 939.9940 Odyssey Painting ETC, Inc 3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 odysseypainting@hotmail.com P: (702) 365.1579 F: (702) 365.1588 Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895.8887 F: (702) 895.8892 TGJ Painting 401 Max Court Henderson, NV 89011 tgjservices@yahoo.com P: (702) 558.0816 F: (702) 564.0617 PEST CONTROL Global Pest Services 1132 Coral Crystal Court North Las Vegas, NV 89032 dustin@globalpestservices.net P: (702) 657.0091 F: (702) 657.1608

Las Vegas Plumbing, Inc. 814 Elliot Park Ave North Las Vegas, NV 89032 kvinsani00@yahoo.com P: (702) 399.3514 F: (702) 914.3737 MOEN, Inc. 7565 North Torrey Pines Drive Las Vegas, NV 89131 gordon.clack@moen.com P: (702) 595.1337 F: (702) 645.7175 PROPERTY MANAGEMENT CAREER PLACEMENT Career Strategies, Inc. 3531 East Russell Road, Ste B Las Vegas, NV 89120 dwetherby@csi4jobs.com P: (702) 368.2363 F: (702) 368.2366 PROPERTY MANAGEMENT SOFTWARE AppFolio 55 Castilian Drive Santa Barbara, CA 93117 nora.betz@appfolio.com P: (805) 617.2161 F: (805) 968.0653 RealPage Inc. 4000 International Pkwy Carrollton, TX 75007 stacey.blackwell@realpage.com P: (972) 820.3015 F: (972) 820.3383 Tenant Technologies, Inc. 1665 Willamette Falls Dr. West Linn, OR 97068 srunkel@tenanttech.com P: (503) 233.2125 F: (503) 594.2580 PROPERTY RESTORATION – GENERAL CONTRACTORS Belfor Property Restoration 5870 La Costa Canyon Ct., Ste 200 Las Vegas, NV 89129 brad.gardner@us.belfor.com P: (702) 933.6866 F: (702) 933.6869

RESIDENT SCREENING SERVICES CoreLogic SafeRent 40 Pacifica., Ste 900 Irvine, CA 92618 srmarketing@corelogic.com P: (888) 881.3400 Co-Signer.Com 10777 West Twain Ave., # 225 Las Vegas, NV 89135 mike@co-signer.com P: (855) 267.4461 F: (702) 851.3998 On-Site 7077 Parfet Street Arvada, CO 80004 jrossi@on-site.com P: (408) 795.4167

The Screening Pros, LLC 6512 N. Decatur Blvd., #130-301 Las Vegas, NV 89131 tres@thescreeningpros.com P: (800) 877.3908 F: (800) 877.5073 ROOFING SERVICES Cooper Roofing and Solar 1200 Commerce St., Ste# 110 Las Vegas, NV 89102 Mark@coopersolar.com P: (702) 688.7940 F: (702) 688.7941 D & L Roofing, LLC 6500 West Richmar Ave., Stew 200 Las Vegas, NV 89139 info@dandlroofing.com P: (702) 260.1114 F: (702) 260.1118 Roofing Southwest 3125 Ali Baba Ln, Suite 707 Las Vegas, NV 89118 jadef@roofingsouthwest.com P: (702) 834.4655 F: (480) 557.5967 The Original Roofing Company 4515 Copper Sage Las Vegas, NV 89115 Collins@trclv.com P: (702) 739.7663 F: (702) 798.6550

REAL ESTATE - BROKERS Apartment Realty Advisors/ARA 6725 Via Austi Parkway., Ste 380 Las Vegas, NV 89119 cbentley@arausa.com P: (702)855.0440 F: (702) 855.0660

Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179

Sperry Van Ness Nevada 3039 West Horizon Ridge., Ste 120 Henderson, NV 89052 bairdd@svn.com P: (702) 765.6005 F: (702) 765.6006

New Age Painting & Coatings 848 North Rainbow Blvd., #302 Las Vegas, NV 89107 hornelas@newagepaint.com P: (702) 406.6964 F: (702) 426.9553

PLUMBING Code Red Plumbing 7065 West Ann Rd., Ste: 130-540 Las Vegas, NV 89130 manager@coderedplumbing.com P: (702) 949.6599 F: (702) 938.6258

RECYCLING Republic Services Company 770 East Sahara Avenue Las Vegas, Nevada 89104 tskenandore@republicservices.com P: (702) 599.5502

Out-Fit 25 West Easy Street, Suite 306 Simi Valley, CA 93065 sslayton@out-fit.net P: (949) 873.3616 F: (805) 426.8120

Complete Solutions dba Roto Rooter 39 East Brooks Avenue North Las Vegas, NV 89030 cwojciechowski@rrsc.com P: (702) 646.5273 F: (702) 646.0132

RELOCATION SERVICES Relocation Resources 8379 West Sunset Road, #110 Las Vegas, NV 89113 jennifer@relocationresources.org P: (702) 444.4088 F: (702) 444.0079

PLAYGROUNDS/SITE AMENITIES Green Living Services 4205 W. Tompkins., Ste 1 Las Vegas, NV 89103 ken@greenlivingservices.com P: (702) 367.8873 F: (702) 642.5724

24

SECURITY DEPOSIT ALTERNATIVES SureDeposit/Assurant Specialty Property 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 brian@suredeposit.com P: (973) 992.8440 F: (973) 992.8770

www.nvsaa.org


SECURITY SERVICES-PATROL SERVICES Citywide Security P.O. Box 62249 Boulder City, NV 89006 info@citywidepatrol.com P: (702) 644.2977 Courtesy Patrol LLC NV. #710 1450 E. Pebble, Ste 3151 Las Vegas, NV 89123 samamici@msn.com P: (702) 206.3493 F: (702) 586.2778

Triton Security, Inc. 4050 Schift Dr. Las Vegas, NV 89103 john@epsstaff.com P: (877) 757.0909

F: (702) 257.3588

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001

Global Security Concepts, Inc. 3340 Wynn Road, Suite C Las Vegas, NV 89102 joseph@gscsecurity.com P: (702) 876.7729 F: (702) 876.3518

SECURITY SYSTEMS Alert 911 Now 7165 Bermuda Rd Las Vegas, NV 89119 janine@alert911now.com P: (702) 224.4100 F: (702) 967.5377

Pro Guard USA 2629 Manhattan Beach Blvd. Redondo Beach, CA 90278 victor.marks@proguardusa.com P: (702) 263.8212 F: (702) 263.8217

Alpha Surveillance Systems 3410 East Russell Road, Suite #310 Las Vegas, NV 89120 greg@alphasurveillancesystems.com P: (702) 990.1454 F: (702) 588.7998

Rock Security 3200 Polaris Ave, # 28 Las Vegas, NV 89102 justin@rocksecurityllc.com P: (702) 586.7982 F: (702) 410.9305 Signal 88 Security 3880 South 149th Street, Ste 102 Omaha, NE 68144 csenkbile@signal88.com P: (402) 320.9266 F: (402) 502.2078 Southern Nevada Security Patrol, Inc. 3140 S. Durango Dr., Ste 103 Las Vegas, NV 89117 vegasamanda07@hotmail.com P: (702) 270.9116 F: (702) 256.6037 Trinity Security 546 North Eastern Ave Las Vegas, NV 89101 walt@trinitynv.com P: (702) 642.7463 F: (702) 650.4486

Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 robin@fusionsign.com P: (702) 949.0760 SMOKE DETECTORS & ALARMS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972

SWIMMING POOL – EQUIPMENT & SUPPLIES Vivo Pools 825 South Primrose., Ste H Monrovia, CA 91016 willan@vivopools.com P: (702) 529-1808 F: (818) 952-2122 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 TELECOMMUNICATIONS Century Link 330 South Valley View Boulevard Las Vegas, NV 89107 Stephanie.x.riley@centurylink.com P: (702) 244.1220 F: (702) 244.7385 Cox Communications 1700 Vegas Drive Las Vegas, NV 89106 Jim.Fitch@cox.com P: (702) 545.1361

F: (702) 545.4392

One call Now 726 Grant Street Troy, Ohio 45373 katie.love@onecallnow.com P: (877) 698.3262 TENANT SCREENING CoreLogic SafeRent 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.com P: (702) 839.1736 F: (702) 839.1738 Contemporary Information Corp. 42913 Capital Drive #101 Lancaster, CA 93535 dan@contemporaryinfo.com P: (800) 288.4757 F: (800) 677.8494

TOWING Ashley’s Towing 201 North Mojave Las Vegas, NV 89101 ashleystowing@live.com P: (702) 382.3508 F: (702) 382.8090 Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 jberry@unitedroadtowing.com P: (702) 649.5711 F: (702) 633.4447 Titan Towing 3101 Westwood Drive Las Vegas, NV 89109 yp@titan-towing.com P: (702) 333.8697 F: (702) 973.3365 TREE – MAINTENANCE SERVICES Tree Solutions, LLC 3660 West Quail Ave Las Vegas, NV 89118 pete@treesolutionslv.com P: (702) 309.8733 F: (702) 309.8734 UTILITIES – BILLING SERVICES Conservice PO Box 4696 Logan, UT 84323 amandash@conservice.com P: (435) 713.2258 F: (435) 792.3303 WASTE COLLECTION Republic Services 770 East Sahara Avenue Las Vegas, NV 89104 feinbergk@repsrv.com P: (702) 280.0051 F: (702) 599.5585 RK Property Services 4148 Megan Circle Salt Lake City, UT 84107 rtkendall@comcast.net P: (775) 996.2433 F: (866) 580.4858

RentGrow 307 Waverley Oaks Road, Suite 301 Waltham, MA 02452 ohmana@rentgrow.com P: (800) 736.8476 F: (781) 290.0687

RENO ADVERTISING Apartment Guide (Reno) 3555 Airway Drive, Suite 314 Reno, Nevada 89511 srichter@apartmentguide.com P: (775) 329.3528

FURNITURE (RENTAL/SALES) CORT Furniture Rental (Reno) 4745 Longley Lane, Suite 101 Reno, NV 89502 rochelle.mazzone@cort.com P: (775) 828.3900 F: (775) 828.3909

For Rent Media Solutions (Reno) 9650 Gateway Drive, Suite 102 Reno, NV 89521 danett.michelini@forrent.com P: (775) 829.7368 F: (775) 246.2534

INSURANCE Meridian Insurance Services 216 North Minnesota Street Carson City, NV 89703 rcole@misnv.com P: (775) 883.8880 F: (775) 883.1929 Western Risk Insurance 3140 South Rainbow Boulevard, Suite 400 Las Vegas, NV 89146 susan@westernrisk.com P: (702) 368.4217 F: (702) 368.4219

DOORS Berger Building Supply dba Thompson 600 South Rock Blvd Sparks, NV 89431 jsutton@thompsondoors.com P: (775) 359.0224 F: (775) 359.4958

FEBRUARY | MARCH 2014

25

PEST CONTROL Northern Nevada Pest Control 1285 Baring Blvd. #339 Sparks, NV 89434 P: (775) 857-1245 F: (775) 857-1248

Don’t see yourself in the Products & Services Guide? Want to be a member? Contact NVSAA at 702.436.7662


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Las Vegas | Phoenix | San Diego | Los Angeles | San Bernardino

26

www.nvsaa.org


We offer custom-made products to assist you with your renovation and upgrade projects, made to fit your budget and schedule. Mirrors

• 24x36 • 36x36 • 48x36 And Custom Sizes

Mirror Frames • Mirror & Vinyl

Screens

• Frame Colors Aluminum White Bronze • Frame Width 1/4” 3/8” 5/16” • Screening Material Grey Charcoal Solar n

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Hollow/Solid Core Doors

Window Coverings

Bypass Doors

• Vertical • Vinyl • Faux Wood • Vinyl & Metal • Metal

• Brushed Nickel • Call your representative • Champagne Gold for specific sizes • Bright Gold • Bright White With White or Mirror Panels

n

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Drawer Boxes

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Visit our Booth at the NSAA Trade Show Proud member of

880 Wigwam Pkwy., #140 Henderson, NV 89014

Phone: 702-558-2200 • Fax: 702-558-2205 • supplyHQ.com


9011 West Sahara Avenue, Suite #150, Las Vegas, Nevada 89117

PRSRT STD U.S. POSTAGE PAID SALT LAKE CITY, UT PERMIT NO. 508

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