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IN THIS ISSUE News & Updates 4 Executive Director’s Message 12 Platinum Sponsor Spotlight: Silver Lands Inc.
and Cox Communications 11 Ways to Look Class-A on a Class-B Budget Four Low Cost Ways to Improve the Properties You Manage Rent or Reject? 5 Must-Haves Millennials Demand from an Apartment Community Boo! Is Your Property Ready for Halloween? Products & Services Guide
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9011 West Sahara Avenue, Suite #150, Las Vegas, Nevada 89117 T: 702-436-7662 • F: 702-446-8445 Email: nsaa@nvsaa.org • Web Site: nvsaa.org Executive Director: Michael Fazio, mfazio@nvsaa.org Executive Assistant: Stefanie Smith, ssmith@nvsaa.org
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18 22 Feature Article 8 The Seven Habits of Highly Effective Budgeters
WHO WE ARE
The Nevada State Apartment Association (NVSAA) is a non-profit organization that provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and the community. The NVSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multi-family industry. We are devoted to you.
NVSAA 2014 Board of Directors President Janice Richards .................(702) 581-3591 Camden Property Trust
Vice President Taylor Verhaalen................(702) 204-9902 Stout Management Company
Treasurer Phyllis Garcia.....................(702) 465-4667 Pinnacle
Past President Lizza Castro .......................(702) 538-2276 Prime Residential
Executive Officer Steven Olmos....................(702) 303-1621 Silver Lands, Inc.
Executive Officer Robert Segura................... (702) 335-2717 Quality Towing
Director Susan Bauman...................(702) 368-4217 Western Risk Insurance
Director Sharee Bennecke...............(702) 265-9246 Apartments.com
Director Bret Holmes.......................(702) 401-4674 Advanced Management Group
Director Amy Hjerpe........................(702) 419-2124 Pinnacle
Director - RENO Chrissy McCulloch.............(775) 850-4700 Vintage at South Meadows
Director Teresa Jackson...................(702) 458-6551 Apartment Guide / RentPath
Director - RENO Danett Michelini...............(775) 722-0764 For Rent Media Solutions
Director - RENO Lucky Merry.......................(702) 569-1504 Prime Residential
Director Greg Morehead.................(602) 740-9289 Fairfield Properties
Director Eric Newmark, ESQ............(702) 306-4830 Karsaz Law
Director Mario Ortiz....................... (702) 395-0071 Fire N Ice Heating & Air Conditioning
Director Debra Peterson..................(702) 499-2785 For Rent Media Solutions (Las Vegas)
Director - RENO Roberta Ross.....................(775) 323-3044 The Ross
Director Doug Sartain......................(702) 210-3811 Certified Fire Protection
Director Rhonda Sikes.....................(702) 768-3185 S & H Realty
Director Tommy Zauder...................(702) 574-4574 Alliance Residential
WHY WE EXIST
The Nevada State Apartment Association exists to support the multi-housing industry and its professionals with proactive legislative efforts, by promoting career development through education and by offering entertaining social opportunities. The NVSAA also strives to promote the highest level of professionalism with established standards and practices throughout every segment of the multi-family industry, including management, marketing, maintenance and suppliers.
Bottom line… we exist for you, because of you. NVSAA Platinum Sponsors: • Certified Fire Protection • Western Risk Insurance • Sherwin Williams • Cox Communications • Silver Lands, Inc. • Quality Towing
NVSAA welcomes our newest members! NEW Property Members • Antigua Bay • Ancestral Descendants • Arville Park • Avanti • Boulders at Lone Mountain • Canyon Creek Villas • Carson Catalina • Cimarron • Colonial Grand at Desert Vista • Diamond Vista • Elysian al Norte • Fox Hall Apartments
Alternate Director Erica Arthur........................(702) 843-5152 Ovation Property Management Executive Director Michael Fazio...................(702) 436-7662 Nevada State Apartment Association (NVSAA)
• Lake Sahara • Meadow Wood Apartments • Mosaic • NCM, LLC • Nick Ramos • Paradise Square • Paramount • Parkview Pointe • Park Place Residential • Parkway Manor • Parkwood • Pebble Cove • Pinehurst
• Renaissance Villas • Ross Manor • Sedona Hills • Silver Shadow • Spectrum Village • The Lofts @7100 • The Palms • The Park at Idlewild • Tierra Villas • Toon Apartments • Villa Del Sol • Villas at Desert Pointe • Villas at Dolphin Bay
NEW Partner Members • 75 Degrees • Affordable Striping & Sealing • American Technologies, Inc. • Ashley's Towing • Assurant Specialty Property • Bio-One • Escalera Landscaping
Executive Assistant Stefanie Smith..........ssmith@nvsaa.org Nevada State Apartment Association (NVSAA)
Executive Assistant Executive Director Michael Fazio........................ (702) 436-7662 Aysha Park............................ (702) 436-7662 Nevada State Apartment Association (NSAA) Nevada State Apartment Association (NSAA)
OCTOBER | NOVEMBER 2014
• Apartments.com • Fire-N-Ice Heating & Air Conditioning • Karsaz Law • KRT Concepts • Belfor Property Restoration • Houston Contracting Corp.
3
• Empire Community Painting • Green Living Services • JS Pest Control • Las Vegas Flag & Sign • Maintenance Supply Headquarters • Nevada West Business Insurance • Renter's Legal Liability
• Seamless Flooring • ServPro of Downtown • Sunland Asphalt • TGJ Painting • Tenant Technologies, Inc. • The Bentley Group • Wilmar
Apartment Insight Committee: Michael Fazio Nevada State Apartment Association Cover art courtesy of Michael Fazio
For Advertising Information, Contact:
Dani Gorden 801.676.9722 dani@thenewslinkgroup.com
Apartment Insight is published by the Nevada State Apartment Association. Apartment Insight is the official trade publication of the Nevada State Apartment Association, a professional association of multi-housing professionals and industry partners. The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles. Advertising Policy: Nevada State Apartment Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of NVSAA, it is the policy of the NVSAA, its officers and Board of Directors, not to endorse any products or services.
The Value of Awards, Winning Isn’t Everything By Michael Fazio, 2014 NVSAA Executive Director In December the Nevada State Apartment Association will be holding its annual Jewel Awards events in Las Vegas (December 6th) and Reno (December 13th). These events got me thinking about the value of awards. There are many benefits to winning these types of business achievement awards: • Recognition in front of peers and business competitors • Opportunity to network with business peers, as well as civic and media representatives • Commemorative trophy for display in the office — a nice credibility booster • Relevant information to share via newsletters, websites and social media outlets • The culture-building “good feelings” that come from being a part of a recognized and successful organization But what happens when you don’t win? The actual pursuit of the award is itself a valuable experience, one often worthy of the effort. Many award submissions require a deeper dive into the subject matter. As various pieces of information are gathered and created for the award nomination, it often forces an internalization and reiteration of important company goals, facts, products, services and processes. Sometimes this is reaffirming. Sometimes it can lead to spirited discussion and reassessment of outdated philosophies and practices. Moving forward, it then becomes easier to think and speak about the company, its products, services, people and culture more accurately, eloquently and holistically — a true benefit to any company representative. And once complete, a comprehensive award nomination can serve as a handy reference tool for quick access to client testimonials, revenue/employee statistics, product/service CONTINUED ON PAGE 6
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narratives, milestone events and more. That’s valuable PR information all housed in one location!
working). And it’s certainly gratifying to be in the winner’s circle. But the sobering truth is you don’t always win.
Those are some internal benefits. But external benefits still exist as well.
So for the times when you come up just short, remember – all is not lost. There is still genuine value in having gone through the process.
Recently, I had a discussion with industry leaders about the value of awards programs. Point blank, I then did some research. In conclusion, I gathered this:
The NVSAA has had record nominations and submission in both metropolitans. It has actually been very overwhelming to sift through them all and prepare them for the 3rd Party judges. As I enter data in a more “friendly” way for our judges I look at ALL of the hard work that went into this process. Additionally, I think “wow” … this was a year’s worth of these nominees lives right in front of me.
• Award nominations are used as idea generators for future stories • Nominations get companies/officials on their personal radars -- thus they are more apt to respond to future media pitches featuring them • Participants for their various “business leader forums” are often chosen from previous nominations • Strong repeat nominations are likely to be in a better position for award selection the following year
Knowing there can only be 3 finalists and one winner is the reality of the Jewel Awards. In my mind ALL of you who were nominated and went through this process are winners in my book, no matter what the outcome on those two Saturday nights in December.
If you would like to attend the Jewel Awards in Las Vegas please register at www.nvsaa. org/jewel2014 If you would like to attend the Jewel Awards in Reno please register at www.nvsaa. org/jewelawardshollywood
During the past 6+ years, I’ve had the pleasure of attending a number of award celebrations with the NVSAA (um, actually I was
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OCTOBER | NOVEMBER 2014
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The Seven Habits of Highly Effective Budgeters Strategies to create an effective – and accurate – annual budget SOURCE: Lauren Boston, National Apartment Association
that apartment management companies have a firm grasp on the budgeting process and
It’s hard enough to budget the correct amount of money for Christmas gifts, let alone for an entire operating year in the multifamily housing industry.
deliver the revenue promised to the owner at the start of the year. At the end of the day, if the owner isn’t happy, nobody is happy.
While it may not be a major crisis if the Justin Bieber poster you promised your daughter for her bedroom wall is 5 percent more expensive than you anticipated, it is a serious problem if a community’s budget goes over by that amount—potentially putting your company more than $1 m i l l i o n i n t h e r e d . Consequently, it is imperative
Following are tips and strategies that Nick Alicastro, Vice President of Business Development for Western National Property Management, uses to create an effective annual budget. 1. Start Early. In early spring, Alicastro’s Irvine, Calif.- based team, which manages 24,000 units, begins the budgeting process for the coming year. The capital expense team, regional managers and vice presidents tour every community to determine the upcoming or immediate needs from a capital perspective. Additionally, every apartment is walked by the
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onsite team and regional manager, who evaluate the condition of the fl ooring, appliances, counter surfaces, cabinets and A/C units.
The purpose, Alicastro says, is to obtain an accurate assessment of each apartment home in order to determine probable turnover costs. An extensive exterior review of each community is conducted to identify additional de fi ciencies. After such assessments are complete, Alicastro’s team determines the capital dollars needed for each community during the next fi ve years. “The process is with much thought and provides an exceptionally accurate idea of the condition of each occupied apartment as well as a full understanding of short-term and long-term capital needs,” says Alicastro. “The necessity of providing ownership with an accurate representation of anticipated cash f low in the short and long term is crucial to the approval and completion of the anticipated capital projects. Accurate findings and estimations will give the owner the ability to make decisions now that may impact cash f low and distributions in the future. At the end of the day that’s what they care about—a consistent and accurate projection of returns and cash f low, with very few surprises.” 2. Do Your Research. After all buildings are walked, the team collects and solidi fi es hard bids from vendors, suppliers, contractors and service providers for items that need to be addressed in the coming year. Alicastro says companies should not assume a project or service will be priced the same the following year.
WHY REPLACE IT WHEN YOU CAN RESTORE IT?
WHY SAVE THOUSANDS IN REPLACEMENT COSTS BY REPAIRING, RESTORING, AND RESURFACING YOUR OLD OR WORN YOU KITCHENS, SHOWERS, BATHS, AND CABINETS.
At the end of the summer, the team begins to load current-year operating numbers. At this point, a great deal of time is spent forecasting the balance for the rest of the year, and by October, a precise picture of the financial situation for the remaining months is evident.
REPLA CAN R
WHY REPLACE ITAFTER WHEN BEFORE WHY REPLACE IT WHEN YOUSAVE CAN RESTORE IT? THOUSANDS IN REPLACEMENT C - STRUCTURAL & SURFACE DAMAGE REPAIRING MORE THAN RESURFACING. YOU REPLACE CAN RESTORE IT? WHY IT WHEN
YOU CAN RESTORE IT?
RESTORING, AND RESURFACING YOU KITCHENS, SHOWERS, BATHS, AN - NON-TOXIC, ANTI-MICROBIAL FINISH SAVE IN REPAIRING, SAVE THOUSANDS THOUSANDS IN REPLACEMENT REPLACEMENT COSTS BY REPAIRING, BEF SAVE THOUSANDS IN REPLACEMENT COSTS BY - PROJECTS COMPLETED INAND ONE DAY AND UP RESTORING, RESURFACING YOUR OLD SAVE THOUSANDS IN REPLACEMENT COSTS BY REPAIRING, MORE THAN RESURFACING. RESTORING, AND RESURFACING ORREPAIRING, WORN RESTORING, AND RESURFACING YOUR OLD OR WORN RESTORING, AND RESURFACING YOUR OLD OR WORN - UNMATCHED CUSTOMER SERVICE KITCHENS, SHOWERS, BATHS, AND CABINETS. KITCHENS, SHOWERS, - STRUCTURAL &CABINETS. SURFACE DAMAGE REPAIRING KITCHENS, SHOWERS, SHOWERS, BATHS, AND KITCHENS, BATHS, AND CABINETS. - ENGINEERED PORCELAIN & COUNTERTOP PRODUCTS MADE-TO-LAST
“It’s imperative that we accurately express year-over-year revenue growth assumptions to our owner,” Alicastro says. “If a management company under- or over-projects current-year performance, the year-over-year figures are not accurate and mean less to the owner.” WHY 3.
REPLACE IT WHEN MORE THAN RESURFACING. MORE THAN RESURFACING. MORE THANRESURFACING. RESURFACING. MORE THAN YOU CAN RESTORE IT? Understand Your Market. During the budgeting process for BEFORE
AFTER
--STRUCTURAL &&SURFACE DAMAGE REPAIRING STRUCTURAL SURFACE DAMAGE REPAIRING - STRUCTURAL & SURFACE DAMAGE REPAIRING - STRUCTURAL & SURFACE DAMAGE REPAIRING --ENGINEERED PORCELAIN & ENGINEERED PORCELAIN &COUNTERTOP COUNTERTOP - ENGINEERED PORCELAIN & COUNTERTOP
- ENGINEERED PORCELAIN & COUNTERTOP
BEFORE AFTER AFTER - ENGINEERED PORCELAIN & COUNTERTOP BEFORE AFTER AFTER PRODUCTSBEFORE MADE-TO-LAST
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PRODUCTS MADE-TO-LAST PRODUCTS MADE-TO-LAST PRODUCTS MADE-TO-LAST the future year, Alicastro’s team relies on economic indicators, PRODUCTS MADE-TO-LAST - NON-TOXIC, ANTI-MICROBIAL FINISH NON-TOXIC, ANTI-MICROBIAL FINISH --NON-TOXIC, ANTI-MICROBIAL FINISH - NON-TOXIC, ANTI-MICROBIAL FINISH such as housing starts, new multifamily development and - PROJECTS COMPLETED IN ONE DAY AND UP BEFORE AFTER PROJECTS COMPLETEDIN INONE ONEDAY DAY ANDUP UP --PROJECTS COMPLETED AND - PROJECTS COMPLETED IN ONE DAY AND UP - UNMATCHED CUSTOMER SERVICE renovations on existing multifamily employment UNMATCHED CUSTOMER SERVICE --UNMATCHED CUSTOMER SERVICE SAVEcommunities, THOUSANDS IN REPLACEMENT COSTS BY REPAIRING, - UNMATCHED CUSTOMER SERVICE statistics and new industrial andRESTORING, retail construction. ANDWestern RESURFACING YOUR OLD ORAFTER WORN BEFORE BEFORE AFTER AFTER KITCHENS, AND ENDLESS COLOR SELECTIONS. National also hires economic consultants who use SHOWERS, a variety of BATHS, BEFORE BEFORECABINETS. AFTER
macro and micro metrics to determine growth expectations for MORE THAN RESURFACING. the coming year.
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- STRUCTURAL & SURFACE DAMAGE REPAIRING - ENGINEERED PORCELAIN & COUNTERTOP Alicastro says it is also important to network with industry MADE-TO-LAST partners to develop relationshipsPRODUCTS and understand their current - NON-TOXIC, ANTI-MICROBIAL FINISH and future projects. “A property management company must know - PROJECTS COMPLETED IN ONE DAY AND UP the conditions of current markets- UNMATCHED and consider other competing CUSTOMER SERVICE communities’ current and future goals or plans to enhance their own communities,” Alicastro says. “A new lease-up orAFTER a change BEFORE in leasing velocity within the market could substantially reduce a community’s revenue.”
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SH
More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives final approval by the end of November.
CONTINUED FROM PAGE 9
4. Pick up the Phone. When determining the coming year’s budget, Alicastro says his team thoroughly investigates property tax f luctuations, anticipated property insurance costs, salary adjustments and utility increases. Western National personally contacts the utility companies to determine what increases may be anticipated for the upcoming year. “A commonly known mistake is to calculate a 3 percent inflationary cost against actual numbers, however, it generally doesn’t reflect true numbers,” he says. 5. Sometimes, You Can’t Cut Corners. When considering total operating expenses, Alicastro says payroll, insurance, utilities and taxes are cost-drivers that may impact future needs of the community. “These are fairly consistent numbers that don’t deviate very much year-to-year and aren’t areas where you’re going to save a great deal of money,” he says. “There’s very little mobility up or down.” However, Alicastro says a careful review of these line items sometimes can yield gains. Changing insurance companies or coverage, reducing staff, combining staff with other communities, negotiating a new term with utility companies, implementing green solutions and appealing property taxes are ways in which favorable savings may be obtained. Alicastro says with proper research, insurance and taxes are easy to accurately budget. Payroll isn’t difficult, either, because Western National Property Management budgets for base payroll, overtime, commissions, renewals, health insurance, taxes and workers’ compensation. When budgeting for payroll, Alicastro’s team reviews last year’s approved budget and compares it to the new proposed budget. He says there should only be a modest increase based on the market-rate salary increase, assuming no change in the number of employees budgeted for that community. “Usually, large year-over-year (actual versus budget) variances re fl ect open positions in the previous year that could negatively offset the year-over-year numbers, in addition to overtime, commissions and health insurance,” Alicastro says. “All deviations should be
understood and explained to ownership. It may look like you are asking for a 20 percent increase in payroll, when in reality you had an open position or positions that are creating a false sense of savings.” To avoid major budget discrepancies, Alicastro says the company has an internal analyst whose sole responsibility is reviewing utilities, normalizing them and projecting costs for the following year. 6. Be Realistic and Hit Your Target. If Western National Property Management is 1 percent or 2 percent under or over its budget each year, Alicastro says the team may not have done enough accurate homework. “That may not seem like a big deviation, but when you’re dealing with a $20 million to $40 million business, 1 percent makes a big difference,” he says. While his team never wants to exceed budget, Alicastro says that if his company is significantly under budget, they risk being accused by their owners of “sandbagging” their numbers or being incompetent property managers. “A good explanation should be prepared for any variance at the end of the fi scal year to create an operating budget that is aggressive but attainable,” he says. 7. More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, Alicastro says the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives fi nal approval by the end of November. Just in time to start worrying about holiday presents.
Sources: units Magazine, which units is a full-color trade publication featuring news and newsmakers in the multifamily housing industry. Features include interviews of members who are movers and shakers in the industry, profiles of cutting-edge firms and properties, and topical articles covering every aspect of residential property management and ownership. units serves as the perfect arena to learn about what’s going on in the multifamily housing industry and is a great resource to keep on your bookshelf.
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For additional information or to have a Cox Communications representative visit your multi-family community contact: Jim Fitch, Manager, New Business Development - Residential Cox Communications Las Vegas 1700 Vegas Dr. - Las Vegas, NV 89106 www.nvsaa.org +1 (702) 545-1361 Office / +1 (702) 210-7034 Mobile
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Ways to Look Class-A on a Class-B Budget
8. Add flowers at the entrance to the parking lot, as well as the entrance of the building. 9. Putting on fresh paint or wallpaper in the main lobbies and common corridors is an easy way to freshen up a dated space. 10. Transitioning interior fixtures and lobby lighting to LED is a good way to reduce costs. At Miami Tower (pictured), which Steven manages, the lobby now has LED lighting fixtures. 11. Other inexpensive ways to put amenities in an office building: adding a coffee cart, a light background music system the lobby (play Barry Manilow and you'll see productivity skyrocket), or perhaps a small cafe.
By BisNow, Property Management National
It's late 2005, the Star Ledger wins a Pulitzer, Spain gives autonomy to Catalonia, and we're all trying to figure out what a Hollaback Girl is. Amidst the confusion, Mark Bisnow stumbles upon an idea so obvious that even Mark Bisnow could stumble upon it: Local business is fun. Sounds like blasphemy, but Mark realizes that the people within local business communities are as interested in their fellow industry players, partners and friends as they are in the industry itself. So, Mark sets out to test his theory with a DC commercial real estate e-pub: personality-oriented, fun, mercifully short*, yet informative. Mark hires the cheapest labor he can find: his son Elliott. The University of Wisconsin student sells ad space for the company (while wearing out shoes and phone receivers) and builds a base of readers who grow hooked on Bisnow's wit and ability to foster relationships among industry professionals in the midst of their boring competitors. Mark and Elliott decide that there aren't enough Bisnows to grow while being a family-run business. They hire a young, brash future college grad named Aram Taghavi plus a publishing guru/lover of preppy clothing, Doug Anderson. The four of them work out of Mark's basement to refine Bisnow's brand while plotting a backup business: bird-house production factories, which is quickly ditched as it seems too advanced. Bisnow explodes and Mark decides to apply Bisnow's brand to the offline world: events. Advertisers express wanting to attend commercial real estate events that don't make them want to jump off a bridge. And so, Bisnow (almost) Never Boring was born.
When it comes to property management budgets, one thing's certain: They're never big enough. So how do you make a building look top notch when your piggy bank is on a diet? RiverRock Real Estate Group President Steven Core says a good manager walks the property on a regular basis (for work and for light cardio) and pays attention to details, so they'll be fewer unpleasant surprises. The Cali-based firm recently won a management contract for a 1.7M SF AEW portfolio in SoCal. Here are his proactive (but inexpensive) techniques for spiffing up a building: 1.
2.
3.
4. 5.
6. 7.
Pay attention to the contracts of the landscaper, sweeper, day porter, and others to make sure they're doing what they should. It doesn't cost anything to enforce the contract you're already paying for. Have landscapers make use of mulch in bare areas. Mulch is inexpensive, looks good when replaced periodically, and helps conserve water and cuts down on weeds. (And people get over the smell.) Ensure that graffiti is removed immediately. (No matter how innovative that spray paint mural is.) If an owner is cash strapped, some cities offer assistance in graffiti control. Paint the trim. It's inexpensive and instantly updates the look of the property. Use plants to add color, especially at entry points. Using native plants is even better, since that reduces maintenance costs once they're planted. (And it makes bumble bees less homesick.) Add a slurry seal to repair cracks in the parking lot, brighten its appearance, and extend its life. Make sure the trees are trimmed. People might not notice if they are, but they certainly will notice if they aren't.
OCTOBER | NOVEMBER 2014
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Commercial Fitness Equipment l Cardio & Strength l Free Weights l Multistations l Gym Flooring l Accessories
Fitness & Patio Concepts
702.490.3558p 702.924.2562f krtconcepts.com • info@krtconcepts.com 537 East Brooks Avenue, Suite 408, North Las Vegas, Nevada 89030
Contract Patio Furnishings l Patio Furniture l Cabanas l Umbrellas l Site Furnishings l Accessories l Upholstery
As I’ve stressed in past articles on this subject, colorful landscaping strategically placed around your building speak volumes to exceptionally attractive prospects. Often folks who appreciate beauty make reliable residents. Property managers would be wise to leave a lasting impression on everyone who comes to look at a vacant property. One way is to have an attractive, color sheet with a list of all the advantages of being a resident at the property you manage. Don’t be afraid to add creative touches. Something as inexpensive as replacing the shower curtains, cleaning the counters so they sparkle, or adding different light bulbs may brighten the interior and indirectly remind the prospective resident that your property is livable and cozy.
Four Low Cost Ways to Improve the Properties You Manage
As property managers, we have to be imaginative when reaching out to potential residents. If we also remember to be friendly and courteous, we will brighten their day and leave a positive memory about your property.
By Marc Courtenay, PropertyManager.com Residents are on the prowl again looking for the most attractive rental units for their money. At the same time there is a growing group of former homeowners who are back in the rental market. The monthly rent these groups are willing to pay will partially depend on the condition of the rental properties. If they have a choice, they’ll go with the property that impresses them the most.
Marc Courtenay (www.checkthemarkets.com) holds an MS in Psychology from California Polytechnic State University, and is a former senior vice-president of Investments for two major brokerage firms. Currently, he’s an investment publisher and analyst, as well as a financial editor, specializing in value stocks, precious metals, and emerging growth companies as well as the psychology of investing. In addition, he is a published author who has written a book and articles for investment newsletters. He has a special passion for the “Green Revolution” and is an avid believer in the “Green Economy” and all the profitable potential it holds for investors.
This is especially true with the baby boomer generation, those born between 1946 and 1964. This demographic is looking for places to live that feel secure, feel like home and appeals to aesthetics. So to compete effectively and economically, property managers are “turning up their imaginations” to make their properties more desirable. Here are four economical ideas to consider: 1.
First impressions mean a lot. Remove old or tattered window coverings and replace them with inexpensive Venetian-style blinds. Choose neutral colors and models that are easy to replace. While you’re at it make sure the windows are clean, with sills that are sparkling. 2. Replace the knobs and handles in the kitchen cabinets if possible. Any qualitative touches you can add to your kitchens including sufficient lighting will make your rental feel more like home. 3. Install portable “odor-eating” air purifiers. If your rental units smell clean, prospective residents will notice. You can also buy some inexpensive plug-in room deodorizers which create the ambiance you think pleases the nose. Stage the kitchen counters with flowers for a decorative touch. 4. While we’re on the olfactory topic, make sure the inside of the refrigerator is extra clean and smells great. You can add to the appeal by placing some fresh-baked cookies inside the refrigerator. Offer one to your prospect so they will remember how kind and considerate you were.
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ATTENTION INCOME PROPERTY OWNERS Educational Investment / Real Estate Seminar and Lunch
Wednesday, October 22nd Noon to 2 PM The Nevada State Apartment Association 9011 West Saraha Ave. Ste. 150 Las Vegas, NV 89117 >j]] HYjcaf_ FOR ACCREDITED INVESTORS
Please call ,*,%*+/%*.+. today to reserve.
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*- Q]Yjk g^ FYna_Ylaf_ Qgmj Afn]kle]fl <aj][lagf Client securities are custodied at Pershing LLC, a Bank of New York Mellon Company. Securities offered through Concorde Investment Services, LLC. Member FINRA/SIPC. G2J2 Investment Management is independent of Concorde Investment Services, LLC.
All information provided is for educational purposes only. The material contained herein does not constitute an offer to sell and is not an offer to buy real estate or securities. Some options may include securities not suitable for all investors. There are material risks associated with the 15 OCTOBER | NOVEMBER 2014 gof]jk`ah g^ j]Yd ]klYl]$ af[dm\af_ Zml fgl daeal]\ lg l]fYfl nY[Yf[a]k$ dgkk g^ ]flaj] Yegmfl afn]kl]\$ Yf\ l`Yl hgl]flaYd [Yk` Ă&#x203A;gok$ j]lmjfk$ and appreciation are not guaranteed. Past pricing structures may not be indicative of future pricing and may not result in positive returns.
Rent or Reject? 5 Must-Haves Millennials Demand from an Apartment Community By Hedish Connor, Property Management Insider Nothing annoys Millennials more than grouping us into a broad category—we pride ourselves on individuality. We’re all searching for something different, and many times where we choose to live is an outward reflection of who we are or who we want to be. Whether we’re trying to live a minimalistic life and ditch unnecessary baggage, or we’re working to become the youngest VP in our company’s history—we won’t compromise on what we believe in. As a Millennial, I have a list of my top five “must haves” for renting an apartment. Whether it’s an urban high-rise or a quaint duplex, an apartment won’t even be considered if it doesn’t have the following:
#1: Online Everything (Resident Portals Rock!) I’m in the older sect of Gen Y, so I know what a check is and how to write one. But, I haven’t written one in years. The only thing worse than writing and dropping off a check to your front office is calling you on the phone. Millennials will exhaust every form of communication possible before making a call, including maintenance requests. Give us the ability to make maintenance requests online (like with user friendly resident portals) or you’ll most likely never know that the shower is leaking (and it’ll be a costly repair later).
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Whether we’re trying to live a minimalistic life and ditch unnecessary baggage, or we’re working to become the youngest VP in our company’s history—we won’t compromise on what we believe in.
And if we come to your property for a tour, do not sell to us—we’ve already done all the research online.
#2: Unit Pricing and Availability Transparency Real-time pricing and availability must be listed on your website. By the time you receive an email from us, we have probably already made up our minds as to which apartment unit is the one we want. If it’s not available, it’ll feel like a trick to win business and we’ll take it elsewhere. That transparency includes fees—don’t throw anything in at the last second. This is a non-negotiable in all steps of the leasing process.
#3: Pet-Friendly Apartment Communities Like most Millennials, I have a dog that I love. Like, “I-only-buytreats-made-in-the-US” and “Which-sweater-should-you-weartoday?” kind of love. We’re not looking for pet-friendly; we’re looking for treats-in-the-lobby friendly. If you don’t have your own dog park, make sure you advertise the closest one (and provide trash bins/ doggie bags along the way).
resident isn’t home (after they give permission, online of course) leave a note with the maintenance person’s photo, what he/she did and any next steps. Bonus points if they give my dog a treat while they’re there. Those may be my personal Millennial must haves, but what have you seen? When renting to Millennials at your property, were their requests similar? Different? Tell me about your experience renting apartments to my generation.
Hedish specializes in Marketing Communications and is a Contributing Editor for PropertyManagementInsider.com. She focuses on marketing strategies for the LeaseStar Marketplace Suite, the most comprehensive online marketing solution in the multifamily industry, at RealPage, Inc. Before beginning her career at RealPage, she held a variety of communications, marketing and public relations positions at Travelocity.com, Sabre Holdings and SuperMedia. Hedish graduated from Texas A&M University and received her Master of Journalism degree with high honors from The University of North Texas.
#4: Walkability We want to walk to restaurants, bars, and grocery stores. Even if we don’t actually always walk, we want the option to! It’s a good idea to feature what’s nearby on your website, because we will research it ahead of time. At the end of the day, what this score means to me is convenience.
Be Our Partner In Recycling...
#5: Green Living Help us be green without having to think about it (or pay extra for it). It doesn’t start and stop with recycling—do you have an electric car charger? Compost? Rain Water collectors for landscape maintenance? We’re thinking of the future—we want that in our apartment, too. So there you have it: my top five reasons why this particular Millennial would rent—or decide to reject—one of your apartments. Would you like to know my “must haves” to stay?
Top Renewal Factor: Friendly Staff The staff needs to treat residents (and potential residents) as real people, not “resident in apartment 242.” I once had a property manager not only know my name, but my dog’s name. Feeling like I was part of the “family” was part of my decision to renew my lease, even with a $100/month price hike.
Runner-Up: Maintenance Staff Speaking of staff, train your maintenance technicians to be as personable as possible. When they enter an apartment when a OCTOBER | NOVEMBER 2014
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Specializing in Multi Family Housing Custom Recycling Programs Commercial, Industrial, Construction & Residential Services
Boo!
Is Your Property Ready for Halloween? By Chris Marentis, Founder and CEO, Surefire Social
As the end of October approaches, jack-o-lanterns appear and candy is at the ready. How will you address the holiday at your property? Halloween presents an opportunity to promote community, ensure safety for residents, tenants, and guests, and curb the potential for vandalism at your property. Here are some ideas that you, as a real estate manager, can implement this Halloween season.
Multifamily •
Determine a trick-or-treating approach and guidelines: • If trick-or-treating is allowed, designate set hours and consider a sign-up system • In lieu of trick-or-treating, offer candy or other items such as stickers, glow sticks, or trick-or-treat bags in the management office
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Consider building-wide response where residents contribute candy for staff to distribute on behalf of the building Invite your local police department to present a Halloween safety program Distribute safety items such as flashlights or reflector lights Organize a costume exchange party or resale event Host a costume party for children and/or pets and award prizes for the best or most original costume Host a fall festival community celebration in the lounge with decorations, Halloween movies, pumpkin decorating, crafts, games, treats, door prizes, and so forth Organize a pumpkin-carving contest to earn rent credit, and use the pumpkins to decorate the property www.nvsaa.org
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Partner with a local organization or community group to sponsor Halloween events Share Halloween trivia on Facebook and Twitter as a way to promote the property’s Halloween activities
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Office •
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Provide tenant appreciation treats such as caramel apples, pumpkin cookies, donuts, apple cider, and so forth Encourage tenants to hold a cubicledecorating contest or costume contest for their staff with various categories (e.g., scariest, most creative, funniest, etc.) Host a Ha lloween par t y for building tenants with food, sponsored booths from local businesses, and music or clips from Halloween episodes of The Office playing in the background Encourage trick-or-treating between tenant floors or from cubicle to cubicle Collect canned goods and other supplies for a local food pantry or shelter in exchange for a “casual day”
children at a set date and time Host a costume contest for children and/or pets and award prizes for the best or most original costume Organize a store Halloween decorating contest in which retailers compete for prizes Lease additional space on a temporary basis to seasonal Halloween retailers at a fixed or percentage rent Share Halloween events on Facebook and Twitter as a way to promote the property’s Halloween activities
With the “treats” of Halloween also come the potential for “tricks.” Properties of all types can help prevent vandalism in the following ways: • • • •
• •
Ensure lighting is bright and all bulbs are working. Use unbreakable fixtures or glass when possible. Have additional security and janitors on-site or hire a roving security patrol if needed. Lock any gates, garages and external doors around the property to prevent unauthorized access. Lock up any equipment or tools that may be easy targets for vandals. Clean up any signs of vandalism as soon as they appear. If you see someone committing an act of vandalism, report it to the police.
The Institute of Real Estate Management (IREM) is an international community of real estate managers dedicated to ethical business practices, maximizing the value of investment real estate, and promoting superior management through education and information sharing.
Retail •
Hold a trick-or-treat event in which stores pass out candy to
Fire Sprinklers FIREAlarms EXTINGUISHERS Fire Fire Extinguishers FIRE SPRINKLERS Fire Hydrants Backflows FIRE ALARMS Emergency Lighting EMERGENCY Safety & First LIGHTING Aid Supplies
SPECIALIZING IN PROPERTY MANAGEMENT - LITIGATION - TRANSACTIONAL - RISK MANAGEMENT
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EXPERTISE IN UNLAWFUL DETAINER ACTIONS - FAILURE TO PAY, BREACH OF COVENANTS, NO-CAUSE, HOLDOVER TENANCY & NUISANCE - EVICTIONS FOR SINGLE FAMILY AND MULTIFAMILY HOMES - SERVICES CURTAILED TO FIT OUR CLIENTS’ NEEDS
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PROTECTING OUR CLIENTS' INTERESTS - ECONOMICAL - EXPERIENCED - EFFECTIVE
702.952.9321
David Bragg
www.karsaz-law.com info@karsaz-law.com
Office:702.966.8021 Cell:702.769.4621 OCTOBER | NOVEMBER 2014
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The One-Stop Maintenance Shop for Las Vegas Apartments! Count on Sherwin-Williams for the best in property maintenance supplies! Whether your property needs touch-ups or an overhaul, Sherwin-Williams has a wide selection of quality paint and floorcovering to make all your jobs a success.
For Las Vegas’ Apartment Paint Leaders, call: HENDERSON – Anthem – 10740 S Eastern Ave......................702.675.7770 HENDERSON – Green Valley – 2567 Windmill Pkwy...............702.614.0009 LAS VEGAS – Henderson – 1224 N Boulder Hwy....................702.564.6888 LAS VEGAS – Nellis – 4990 E Sahara Ave...............................702.456.1985 LAS VEGAS – North – 2032 N Bruce Ave................................702.649.6272 LAS VEGAS – Rancho – 3611 N Rancho Dr.............................702.655.0122 LAS VEGAS – Tropicana – 1298 E Tropicana Ave....................702.736.2944 LAS VEGAS – Sahara – 4237 W Sahara Ave...........................702.876.4482 LAS VEGAS – Flamingo – 8475 W Flamingo Rd.....................702.251.4813
For Las Vegas’ Apartment Floorcovering Leader, call: LAS VEGAS – 7470 Dean Martin Dr.......................................702.895.8887
©2012 The Sherwin-Williams Company.
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-dos all done
. t e e r t S y Eas Getting my to
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Get more done every day with Apartments.com. Visit us online or call (888) 658-RENT. ©2012 Classified Ventures, LLC. All rights reserved.
Las Vegas | Phoenix | San Diego | Los Angeles | San Bernardino
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Due to our database conversion there is a risk this information may be inaccurate or incomplete. We apologize for any inconvenience and this will be corrected in the next Apartment Insight (December / January 2015). If you have any concerns, comments or would like us to be aware of ANY changes in your records please contact Michael Fazio or Stefanie Smith at 702.436.7662. Thanks for your patience in our current database transition.
PRODUCTS & SERVICES GUIDE LAS VEGAS
AC & REPAIRS 75 Degrees, LLC 6433 Hill View Ave. Las Vegas, NV 89107 hvac75degrees@yahoo.com P: (702) 478.7575 F: (702) 429.2801 A/C SALES - SUPPLIES & PARTS Bio-one 12100 Mountain Centre Rd., #11206 Marana, AZ 85658 glenn@bioonevegas.com P: (702) 403.4242 F: (800) 513.1424 Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255 MSI HVAC 3480 Birtcher Dr. Las Vegas, NV 89118 bbilliu@msihvac.com P: (702) 217.5042
F: (888) 841.5254
ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 cvail@apartmentfinder.com P: (702) 604.2351 F: (702) 798.8311 Apartment Guide (Las Vegas) 8298 South Arville Street Suite #104 Las Vegas, NV 89139 joegreen@apartmentguide.com P: (702) 939.1494 F: (702) 939.1551
TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
BACKFLOW TESTING Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
APPLIANCES (SALES/RENTAL/PARTS/REPAIR) Ferguson Enterprise 501 Parkson Road Henderson, NV 89011 chris.williams@ferguson.com P: (702) 564.2660 F: (702) 564.1329
TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255
BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432.3244 F: (702) 432.3341
Sears Roebuck & Co., dba Sears Commercial 2417 Regency Blvd., Ste 6 Augusta, GA 30904 bret.spears@searshc.com P: (702) 942.3269
Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255
ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
CARPET CLEANING & EXTRACTION SERVICES Oxi Fresh of Nevada 3300 Sirius Ave #1020 Las Vegas, NV 89102 bsibbett@oxifreshoflv.com P: (702) 280.0493 F: (702) 778.2122
ASPHALT (SEAL COATING STRIPING & REPAIRS) Affordable Striping & Sealing 5795 South Sandhill Road, Suite F Las Vegas, NV 89120 shondadecker@gmail.com P: (702) 222.9009 F: (702) 248.9605
Servpro of Northwest Las Vegas 791 Middlegate Road Henderson, NV 89011 G_parks@servpro8336.com P: (702) 564.8508
Seamless Flooring LLC 6555 S. Tenaya Way #700 Las Vegas, NV 89113 dave@seamlessflooring.org P: (702) 431.7900 F: (702) 614.4300 Starshine Painting and Cleaning Services, LLC 2980 S. Rainbow Blvd., Ste# 110J Las Vegas, NV 89146 starshineservices@gmail.com P: (702) 332.3159 F: (702) 982.5118 CLEANING SERVICES Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 CLEANING SERVICES (MOLD/DISASTER) Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 COLLECTIONS - AGENCIES AND SYSTEMS Allied Collection Services 3080 S. Durango Dr., Ste 208 Las Vegas, NV 89117 jmancini@acsnv.com P: (702) 939.8390 F: (702) 944.4062 Clark County Collection Services 8860 West Sunset Rd. Las Vegas, NV 89148 cccs@mgci.com P: (702) 940.5120 F: (702) 365.7927
Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 ltimko@apartments.com P: (312) 601.5391 F: (312) 601.6256
Cedco Contracting 146 Tyler Court Henderson, NV 89074 smckinley@cedcoinc.com P: (702) 361.6550 F: (702) 361.8281
Trademark Restoration Services 5980 Topaz St. Las Vegas, NV 89120 info@trs24-7.com P: (702) 435.8241 F: (702) 897.5547
For Rent Media Solutions (Las Vegas) 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 debra.peterson@forrent.com P: (702) 255.3700 F: (702) 724.9660
Sunland Asphalt 5815 Emerald Avenue Las Vegas, NV 89122 smusegades@sunlandasphalt.com P: (702) 563.6872 F: (702) 563.6875
Venturi Clean PO Box 500 Bridgeport, PA 19405 mradcliffe@venturiclean.com P: (215) 669.6628 F: (888) 752.8097
Simply Apartments 1176 Center Point Drive Henderson, NV 89074 martha@simplyapartments.com P: (702) 567.2411 F: (702) 729.9660
ATTORNEYS/LEGAL SERVICES Karsaz Law 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 ckarsaz@karsaz-law.com P: (702) 952.9321 F: (702) 933.5077
CARPET CLEANING/RESTORATION/DYEING Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 stevec@universalcarpetcare.com P: (702) 220.9003 F: (702) 220.4818
Sentry Recovery and Collections 3080 S Durango Drive. Ste# 203 Las Vegas, NV 89117 jgravitt@srcnv.com P: (702) 944.4111 F: (702) 939.3448
Law Offices of Scott M. Clark P.C. 3008 N. 44th Street Phoenix, AZ 85018 scott@scottclarklaw.com P: (602) 957.7877 (6032) 957.7876
CARPET - SALES & INSTALLATION Cloud Carpet One Floor & Home 6555 S. Valley View Blvd., Ste:500 Las Vegas, NV 89118 marshall@cloudcarpet1.com P: (702) 798.0798 F: (702) 798.3928
CONCRETE REPAIR & RESURFACING Precision Concrete Cutting 3191 North Canyon Road Provo, UT 84604 matt@safesidewalks.com P: (801) 830.4060 F: (801) 224.0062
SurReel Video 1611 Spring Gate Lane., Ste: 370305 Las Vegas, NV 89134 cherise@surreelvideo.com P: (702) 351.8329 ALARM SYSTEMS AND SERVICES Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 awardswestlv@lvcoxmail.com P: (702) 648.1661 F: (702) 648.1602
National Credit Systems, Inc. 1044 South Buchanan Street Gilbert, AZ 85233 jnantista@nationalcreditsystems.com P: (888) 272.8178 F: (206) 339.4983 Quantum Collections 3080 South Durango Drive Las Vegas, NV 89117 jpreli@quantumcollections.com P: (702) 633.8082 F: (702) 657.1888
HM Carpet 4700w. Russell Rd. Las Vegas, NV 89118 cesar@hmflooringgroup.com P: (702) 597.9020 F: (702) 891.0297
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CONSTRUCTION MANAGEMENT CONSULTANTS Houston Contracting Corp 7643 Arila Beach Ave Las Vegas, NV 89113 dave@houstoncontractingcorp.com P: (702) 966.8900 F: (702) 940.7859 COPIERS IBS Copiers, LLC 4045 S. Buffalo Dr., Ste A 101-237 Las Vegas, NV 89147 ibscopiers@gmail.com P: (702) 253.1114 F: (702) 432.8080 COUNTERTOP RESURFACING Multi-Restoration, Inc. 9501 W. Sahara Ave Blvd., # 2148 Las Vegas, NV 89117 gary@multirestoration.com P: (702) 350.0900 Starshine Painting and Cleaning Services, LLC 2980 S. Rainbow Blvd., Ste# 110J Las Vegas, NV 89146 starshineservices@gmail.com P: (702) 332.3159 F: (702) 982.5118 CRIME SCENE CLEAN-UP Steamatic Total Cleaning & Restoration 2851 Synergy Street North Las Vegas, NV 89030 asyverson@steamaticlv.com P: (702) 633.0383 F: (702) 633.0012 DOORS & DOOR/GATE PRODUCTS Western Door and Gate 7725 Commercial Way, Suite #120 Henderson, NV 89011 tom@westerndoorandgate.com P: (702) 839.3600 F: (702) 558.3222 DRYWALL - CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 Starshine Painting and Cleaning Services, LLC 2980 S. Rainbow Blvd., Ste# 110J Las Vegas, NV 89146 starshineservices@gmail.com P: (702) 332.3159 F: (702) 982.5118 EMERGENCY WATER & FIRE RESPONSE Advanced Pro Remediation 5961 McLead Drive Las Vegas, NV 89120 info@calladvancedpro.com P: (702) 252.0880 F: (702) 543.5238 EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Drive Littleton, CO 80120 hdoane@advancedexercise.com P: (702) 212.4844 FIRE ALARMS AND PROTECTION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
OCTOBER | NOVEMBER 2014
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 Diversified Protection Systems, Inc. 4435 Wagon Trail Avenue Las Vegas, NV 89118 tmilton@dpsi.biz P: (702) 307.3473 F: (702) 307.3472 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 FIRE EXTINGUISHERS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 On Guard Fire Protection 7705 Commercial Way, # 155 Henderson, NV 89011 bobby@onguardfp.com P: (702) 966.8021 F: (702) 987.1174 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 FIRE SPRINKLER SYSTEMS INSTALLATION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 FINANCE Johnson Capital 9090 S. Ridgeline Blvd., Ste# 207 Highlands Ranch, CO 80129 tylerwebster@johnsoncapital.com P: (918) 528.3350 FITNESS EQUIPMENT Fitness Pro 560 S. A Street Oxnard, CA 93030 anthony@fitnessprousa.net P: (805) 483.7000 F: (805) 486.2221 Opit-Fit International, Inc. P.O. Box 6716 Folsom, CA 95763 joshua@opti-fit.com P: (916) 274.3488 F: (866) 274.3488
FLAGS — BANNERS & PENNANTS Las Vegas Flag & Sign 4572 West Hacienda Ave Las Vegas, NV 89118 bobglennon@lvfns.com P: (702) 798.6030 F: (702) 789.3001 FLOORING - COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 jason@brockinteriors.com P: (702) 458.6550 F: (702) 458.6584 Redi Carpet 4535 East Elwood., #101 Phoenix, AZ 85044 lzoroya@redicarpet.com P: (480) 205.7020 F: (480) 350.9987 Shaw Industries 11411 Valley View Cypress, CA 90670 brian.hoddy@shawinc.com P: (714) 317.9999 F: (888) 367.6220 Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895.8887 F: (702) 895.8892 Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave., #C Las Vegas, NV 89118 jeff.robinson@solarcarpet.com P: (702) 798.7100 F: (702) 798.1982 FURNITURE (RENTAL/SALES) CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 Angel.Dibellonia@cort.com P: (702) 822.7368 F: (702) 822.7324 KRT Concepts 6170 W. Lake Mead Blvd., #168 Las Vegas, NV 89108 kcoats@krtconcepts.com P: (702) 490.3558 F: (702) 924.2562 GATES – AUTOMATIC & MANUAL Community Controls 2500 South 3850 West Salt Lake City, UT 84120 tbruske@communitycontrols.com P: (800) 284.2837 F: (800) 867.3637
FSI Construction 5728 Teague Road Houston, TX 77041 tony@fsiconstruction.com P: (713) 690.5330 F: (713) 690-9220 Rawson Construction 3625 West Teco Avenue, Suite 10 Las Vegas, NV 89118 mike@rawsonconstruction.com P: (702) 739.9399 F: (702) 614.4287 HVAC Fire-N-Ice Heating & Air Conditioning 2324 S. Highland Dr. Las Vegas, NV 89102 fire-n-icehvac@earthlink.net P: (702) 395.0071 F: (702) 395.0253 MSI HVAC 11700 Industry Avenue Fontana, CA 92337 awebb@msihvac.com P: (951) 727.2228 F: (888) 841.5254 INSURANCE Assurance Ltd. 5740 South Arville St., Ste# 204 Las Vegas, NV 89118 aholden@assuranceltd.com P: (702) 798.3700 F: (702) 238.7133 ePremium Insurance 4770 Duke Dr. Suite 310 Mason, OH 45040 jbuechler@epremiuminsurance.com P: (800) 319.1390 F: (513) 204.1920 Nevada West Business Insurance 4175 S. Riley St., Ste 200 Las Vegas, NV 89147 jeffm@nvwestinsurance.com P: (702) 597.5998 F: (702) 990.0500 Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 gus@rllinsure.com P: (801) 994.0237 F: (801) 521.4452 Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 francie@westernrisk.com P: (702) 368.4217 F: (702) 368.4219
Martin Garage Doors of Nevada, LLC 6667 Schuster Street Las Vegas, NV 89118 courtmorris@hotmail.com
INTERIOR DESIGN Interior Specialists Inc. 7465 West Sunset Road, # 1200 Las Vegas, NV 89113 slarrison@isidc.com P: (702) 227.4111 F: (702) 940.3448
GENERAL CONTRACTORS Alpha 1 Construction 5006 Bond St. Las Vegas, NV 89118 charlie@alpha1constructiononline.com P: (702)649.0067 F: (702) 649.0096
INTERNET/MARKETING Apartment List 500 Third Street., Ste# 555 San Francisco, CA 94107 dana@apartmentlist.com P: (415) 817.1068
F & A Painting and Construction, Inc. 4335 West Post Road Las Vegas, NV 89118 fapaintinglv@aol.com P: (702) 914.2676
Property Solutions International, Inc. 1836 N. Stapley Dr., Ste 179 Mesa, AZ 85203 cpeterson@propertysolutions.com P: (602) 324.9223 F: (801) 705.1835
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Realtor.com Rentals 4399 Via Rio Newbury Park, CA 91320 emily.kaplan@realtor.com P: (800) 978.7368 LANDSCAPING & MAINTENANCE Escalera Landscape 3015 Cooper Creek Drive Henderson, NV 89074 escalera_landscaping@yahoo.com P: (702)735.3545 Gothic Grounds Management, Inc. 2923 West Charleston Boulevard Las Vegas, NV 89102 pabell@gothiclandscape.com P: (702) 676.1185 F: (702) 678.6968 Integrated Landscape Management 4555 Dean Martin Drive Las Vegas, NV 89103 mdifabbio@ilm-llc.com P: (702) 283.9904 F: (702) 537.2294 Navarro Landscape 4809 Holt Avenue, Las Vegas, NV 89115 navarrolandscape@earthlink.net P: (702) 452.6250 F: (702) 452.0340 Newtex Landscape, Inc. 245 Sunpac Avenue, Henderson, NV 89011 gjbambic@newtexlandscape.com P: (702) 795.0300 F: (702) 795.0192 Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 pacoh@silverlandsinc.com P: (702) 459.3192 F: (702) 459.4372 LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: (602) 722.6959 F: (602) 340.8907 WASH Multifamily Laundry Systems, LLC 100 N. Sepulveda Blvd., 12 Floor El Segundo, CA 90245 krokosz@washlaundry.com P: (800) 421.6897 F: (310) 297.9450 LEAD TRACKING SYSTEM CallSource 31280 Oak Crest Drive Westlake Village, CA 91361 coldt@callsource.com P: (818) 673.4756 F: (888) 593.1999
eConserve 17 Bluff Keeling, Irvine, CA 92603 gkeeling@econservellc.com P: (949) 336.1100
Har-Bro Construction & Consulting, Inc. 114 Cassia Way Henderson, NV 89014 Eion.stanley@harbro.com P: (702) 587.3226 F: (702) 891.9100
HD Supply P.O Box 4945 Orlando, FL 32802 dean.bingham@hdsupply.com P: (702) 325.7801
MSE Environmental 9811 West Charleston Blvd., Ste:2403 Las Vegas, NV 89117 erik@msenational.com P: (702) 255.2457 F: (702) 953.0286
Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyhq.com P: (702) 558.2200 F: (702) 558.2205 Wilmar 4031 Industrial Center Dr., Ste: 701 North Las Vegas, NV 89030 bcrofford@wilmar.com P: (702) 643-7400 F: (702) 644-2749 MAKE-READY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
MAINTENANCE SUPPLIES AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com P: (702) 369.2121 F: (702) 369.4391
NON-PROFIT ORGANIZATION SNHD Tobacco Control Program 400 Shadow Lane, Suite #101 Las Vegas, NV 89106 chacon@snhdmail.org P: (702) 759.1276 F: (702) 759.1416 Springboard Nonprofit Consumer Credit Management 215 East Warm Springs Rd., Ste# 106 Las Vegas, NV 89119 taryn.gaynor@credit.org P: (866) 896.7965 F: (951) 328.7730
Starshine Painting and Cleaning Services, LLC 2980 S. Rainbow Blvd., Ste# 110J Las Vegas, NV 89146 starshineservices@gmail.com P: (702) 332.3159 F: (702) 982.5118 MARKETING CONSULTANTS – SERVICES G5 550 NW Franklin Avenue, Suite 200 Bend, OR 97701 cj.edmonds@g5platform.com P: (541) 633.7271 F: (541) 225.5166 LeaseLabs 2870 Fifth Avenue, Suite 202 San Diego, CA 92103 john@leaselabs.com P: (619) 233.4700 F: (619) 233.4702 MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. 2611 Westgrove Ste. 104 Carrollton, TX 75006 laura@alndata.com P: (800) 643.6416 F:(972) 931.6251
MOLD REMEDIATION & TESTING AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com LEGAL SERVICES P: (702) 369.2121 F: (702) 369.4391 Marquis Aurbach Coffing tmoore@maclaw.com Eagle Restoration P: (702) 942.2168 F: (702) 856.8968 6225 Harrison Dr., # 1 MAINTENANCE Buyers Access 1777 S. Harrison St., Ste 300 Denver, CO 80210 tstpierre@buyersaccess.com P: (303) 991.5580 F: (303) 991.5588
MULTI-FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy Paradise, NV 89169 marc.moore@marcusmillichap.com P: (702) 215.7145 F: (702) 215.7110
Las Vegas, NV 89120 services@eaglelv.com P: (702) 895.9991 F: (702) 895.9992 Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
OFFICE SUPPLIES Advance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 lisaburchard@advanceoffice.com P: (702) 735.0213 F: (702) 735.0147 PAINT – CONTRACTORS, EQUIPMENT & SUPPLIES Ecc, LLCc dba Executive Coatings and Contracting 8765 East Orchard Road, Suite #703 Greenwood Village, CO 80111 andrea@executivecoatings.com P: (888) 300.6786 F: (303) 300.6786
Starshine Painting and Cleaning Services, LLC 2980 S. Rainbow Blvd., Ste# 110J Las Vegas, NV 89146 starshineservices@gmail.com P: (702) 332.3159 F: (702) 982.5118 TGJ Painting 401 Max Court Henderson, NV 89011 tgjservices@yahoo.com P: (702) 558.0816 F: (702) 564.0617 PEST CONTROL Global Pest Services 1132 Coral Crystal Court North Las Vegas, NV 89032 dustin@globalpestservices.net P: (702) 657.0091 F: (702) 657.1608 PLAYGROUNDS/SITE AMENITIES Green Living Services 4205 W. Tompkins., Ste 1 Las Vegas, NV 89103 ken@greenlivingservices.com P: (702) 367.8873 F: (702) 642.5724 PLUMBING Code Red Plumbing 7065 West Ann Rd., Ste: 130-540 Las Vegas, NV 89130 manager@coderedplumbing.com P: (702) 949.6599 F: (702) 938.6258 Complete Solutions dba Roto Rooter 39 East Brooks Avenue North Las Vegas, NV 89030 cwojciechowski@rrsc.com P: (702) 646.5273 F: (702) 646.0132 Las Vegas Plumbing, Inc. 814 Elliot Park Ave North Las Vegas, NV 89032 kvinsani00@yahoo.com P: (702) 399.3514 F: (702) 914.3737
MOEN, Inc. 7565 North Torrey Pines Drive Las Vegas, NV 89131 gordon.clack@moen.com ODYSSEY PAINTING ETC, INC F: (702) 645.7175 3111 S. Valley View Blvd., Ste: Z-107 P: (702) 595.1337 Las Vegas, NV 89102 odysseypainting@hotmail.com PROPERTY MANAGEMENT CAREER P: (702) 365.1579 F: (702) 365.1588 PLACEMENT Career Strategies, Inc. 3531 East Russell Road, Ste B PAINT (SALES/SERVICE) Las Vegas, NV 89120 Dunn-Edwards Paints dwetherby@csi4jobs.com 4300 E. Tropicana Ave P: (702) 368.2363 F: (702) 368.2366 Las Vegas, NV 89121 sharon.brenner@dunnedwards.com P: (702) 845.7539 F: (702) 243.8131 Empire Community Painting 5940 South Rainbow Blvd., Ste 2012 Las Vegas, NV 89118 dwhitaker@empirepainting.com P: (888) 278.8200 F: (702) 939.9940 Odyssey Painting ETC, Inc 3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 odysseypainting@hotmail.com P: (702) 365.1579 F: (702) 365.1588 Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895.8887 F: (702) 895.8892
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PROPERTY MANAGEMENT SOFTWARE AppFolio 55 Castilian Drive Santa Barbara, CA 93117 nora.betz@appfolio.com P: (805) 617.2161 F: (805) 968.0653 RealPage Inc. 4000 International Pkwy Carrollton, TX 75007 stacey.blackwell@realpage.com P: (972) 820.3015 F: (972) 820.3383 Tenant Technologies, Inc. 1665 Willamette Falls Dr. West Linn, OR 97068 srunkel@tenanttech.com P: (503) 233.2125 F: (503) 594.2580
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PROPERTY RESTORATION – GENERAL CONTRACTORS Belfor Property Restoration 5870 La Costa Canyon Ct., Ste 200 Las Vegas, NV 89129 brad.gardner@us.belfor.com P: (702) 933.6866 F: (702) 933.6869 REAL ESTATE - BROKERS Apartment Realty Advisors/ARA 6725 Via Austi Parkway., Ste 380 Las Vegas, NV 89119 cbentley@arausa.com P: (702)855.0440 F: (702) 855.0660 Sperry Van Ness Nevada 3039 West Horizon Ridge., Ste 120 Henderson, NV 89052 bairdd@svn.com P: (702) 765.6005 F: (702) 765.6006 RELOCATION SERVICES Relocation Resources 8379 West Sunset Road, #110 Las Vegas, NV 89113 jennifer@relocationresources.org P: (702) 444.4088 F: (702) 444.0079 RESIDENT SCREENING SERVICES CoreLogic SafeRent 40 Pacifica., Ste 900 Irvine, CA 92618 srmarketing@corelogic.com P: (888) 881.3400 Co-Signer.Com 10777 West Twain Ave., # 225 Las Vegas, NV 89135 mike@co-signer.com P: (855) 267.4461 F: (702) 851.3998 On-Site 7077 Parfet Street Arvada, CO 80004 jrossi@on-site.com P: (408) 795.4167
Roofing Southwest 3125 Ali Baba Ln, Suite 707 Las Vegas, NV 89118 chrisp@roofingsouthwest.com P: (702) 834.4655 F: (480) 557.5967 The Original Roofing Company 4515 Copper Sage Las Vegas, NV 89115 Collins@trclv.com P: (702) 739.7663 F: (702) 798.6550
Cox Communications 1700 Vegas Drive Las Vegas, NV 89106 Jim.Fitch@cox.com P: (702) 545.1361
Triton Security, Inc. 4050 Schift Dr. Las Vegas, NV 89103 john@epsstaff.com P: (877) 757.0909
One call Now 726 Grant Street Troy, Ohio 45373 katie.love@onecallnow.com P: (877) 698.3262
F: (702) 257.3588
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179 New Age Painting & Coatings 848 North Rainbow Blvd., #302 Las Vegas, NV 89107 hornelas@newagepaint.com P: (702) 406.6964 F: (702) 426.9553 Out-Fit 25 West Easy Street, Suite 306 Simi Valley, CA 93065 sslayton@out-fit.net P: (949) 873.3616 F: (805) 426.8120 SECURITY DEPOSIT ALTERNATIVES SureDeposit/Assurant Specialty Property 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 brian@suredeposit.com P: (973) 992.8440 F: (973) 992.8770 SECURITY SERVICES-PATROL SERVICES Citywide Security P.O. Box 62249 Boulder City, NV 89006 info@citywidepatrol.com P: (702) 644.2977
Courtesy Patrol LLC NV. #710 The Screening Pros, LLC 1450 E. Pebble, Ste 3151 6512 N. Decatur Blvd., #130-301 Las Vegas, NV 89123 Las Vegas, NV 89131 samamici@msn.com tres@thescreeningpros.com P: (702) 206.3493 F: (702) 586.2778 P: (800) 877.3908 F: (800) 877.5073 Global Security Concepts, Inc. 3340 Wynn Road, Suite C RETENTION & REPUTATION Las Vegas, NV 89102 MANAGEMENT joseph@gscsecurity.com SatisFacts Research P: (702) 876.7729 F: (702) 876.3518 909 N. Sepulveda Blvd El Segundo, CA 90245 Pro Guard USA dmiller@satisfacts.com 2629 Manhattan Beach Blvd. P: (866) 655.1490 F: (866) 655.1491 Redondo Beach, CA 90278 victor.marks@proguardusa.com P: (702) 263.8212 F: (702) 263.8217 ROOFING SERVICES Cooper Roofing and Solar Rock Security 1200 Commerce St., Ste# 110 3200 Polaris Ave, # 28 Las Vegas, NV 89102 Las Vegas, NV 89102 Mark@coopersolar.com P: (702) 688.7940 F: (702) 688.7941 justin@rocksecurityllc.com P: (702) 586.7982 F: (702) 410.9305 D & L Roofing, LLC 6500 West Richmar Ave., Stew 200 Signal 88 Security Las Vegas, NV 89139 3880 South 149th Street, Ste 102 info@dandlroofing.com Omaha, NE 68144 P: (702) 260.1114 F: (702) 260.1118 csenkbile@signal88.com P: (402) 320.9266 F: (402) 502.2078
OCTOBER | NOVEMBER 2014
Southern Nevada Security Patrol, Inc. 3140 S. Durango Dr., Ste 103 Las Vegas, NV 89117 vegasamanda07@hotmail.com P: (702) 270.9116 F: (702) 256.6037
SECURITY SYSTEMS Alert 911 Now 7165 Bermuda Rd Las Vegas, NV 89119 janine@alert911now.com P: (702) 224.4100 F: (702) 967.5377 Alpha Surveillance Systems 3410 East Russell Road, Suite #310 Las Vegas, NV 89120 greg@alphasurveillancesystems.com P: (702) 990.1454 F: (702) 588.7998 Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 robin@fusionsign.com P: (702) 949.0760 SMOKE DETECTORS & ALARMS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972 SWIMMING POOL – EQUIPMENT & SUPPLIES Vivo Pools 825 South Primrose., Ste H Monrovia, CA 91016 willan@vivopools.com P: (702) 529.1808 F: (818) 952.2122 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001 TELECOMMUNICATIONS Century Link 330 South Valley View Boulevard Las Vegas, NV 89107 Stephanie.x.riley@centurylink.com P: (702) 244.1220 F: (702) 244.7385
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F: (702) 545.4392
TENANT SCREENING CoreLogic SafeRent 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.com P: (702) 839.1736 F: (702) 839.1738 Contemporary Information Corp. 42913 Capital Drive #101 Lancaster, CA 93535 dan@contemporaryinfo.com P: (800) 288.4757 F: (800) 677.8494 RentGrow 307 Waverley Oaks Road, Suite 301 Waltham, MA 02452 ohmana@rentgrow.com P: (800) 736.8476 F: (781) 290.0687 TOWING Ashley’s Towing 201 North Mojave Las Vegas, NV 89101 ashleystowing@live.com P: (702) 382.3508 F: (702) 382.8090 Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 jberry@unitedroadtowing.com P: (702) 649.5711 F: (702) 633.4447 Titan Towing 3101 Westwood Drive Las Vegas, NV 89109 yp@titan-towing.com P: (702) 333.8697 F: (702) 973.3365 TREE – MAINTENANCE SERVICES Tree Solutions, LLC 3660 West Quail Ave Las Vegas, NV 89118 pete@treesolutionslv.com P: (702) 309.8733 F: (702) 309.8734 UNIFORMS Golden Promotions & Apparel 3724 White Carnation St. Las Vegas, NV 89147 lgolden@goldenpromo.com P: (702) 220.7904 F: (702) 631.0094 UTILITIES – BILLING SERVICES Conservice PO Box 4696 Logan, UT 84323 amandash@conservice.com P: (435) 713.2258 F: (435) 792.3303 WASTE COLLECTION Republic Services 770 East Sahara Avenue Las Vegas, NV 89104 feinbergk@repsrv.com P: (702) 280.0051 F: (702) 599.5585
RENO ADVERTISING Apartment Guide (Reno) 3555 Airway Drive, Suite 314 Reno, Nevada 89511 srichter@apartmentguide.com P: (775) 329.3528
FURNITURE (RENTAL/SALES) CORT Furniture Rental (Reno) 4745 Longley Lane, Suite 101 Reno, NV 89502 rochelle.mazzone@cort.com P: (775) 828.3900 F: (775) 828.3909
For Rent Media Solutions (Reno) 9650 Gateway Drive, Suite 102 Reno, NV 89521 danett.michelini@forrent.com P: (775) 829.7368 F: (775) 246.2534
INSURANCE Meridian Insurance Services 216 N. Minnesota St. Carson City, NV 89703 rcole@misnv.com P: (775) 883.8880 F: (775) 883.1929 Western Risk Insurance 3140 South Rainbow Boulevard, Suite 400 Las Vegas, NV 89146 susan@westernrisk.com P: (702) 368.4217 F: (702) 368.4219
DOORS Berger Building Supply dba Thompson 600 South Rock Blvd Sparks, NV 89431 jsutton@thompsondoors.com P: (775) 359.0224 F: (775) 359.4958
NON PROFIT Washoe County Health District - Chronic Disease Prevention Program PO BOX 11130 Reno, NV 89520 ppritchard@washoecounty.us P: (775) 328.6140 F: (775) 328-3750 PEST CONTROL Northern Nevada Pest Control 1285 Baring Blvd. #339 Sparks, NV 89434 P: (775) 857.1245 F: (775) 857.1248
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