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Apartment Managers Ask yourself this question. Is the task of keeping your property clean and free of illegally parked vehicles becoming a problem for you? Then we have your solution.



1. Property Monitoring 2. Warning Signs 3. Violation Stickers Total Cost to You


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SNMA - Apartment Insight (Magazine) John Sigman, Board Representative The Las Vegas Apartment Guide Chris Schreiner, Committee Chair The Las Vegas Apartment Guide

939-1494 939-1494

Debra Peterson, Board Representative For Rent Media Solutions Jennifer Pendleton, Committee Chair For Rent Media Solutions

Dinner Meeting Committee

Pool and Spa Safety

Doug Sartain, Board Representative Certified Fire Protection Chris Hinojos, Committee Chair Las Vegas Apartment Guide

Spotlight on Platinum Sponsor SNMA 2008 Calendar of Events

Education Committee

Debi O’Keefe, Board Representative Prime Group Xenia Diniz, Committee Chair The Las Vegas Apartment Guide

Products & Services Guide

Feature Articles 6 Say What — You Expect to Collect the Rent? 9 Find Opportunity in a Tough Economy 11 Memories From Paint the Town 16 Go Green: Reduce Paper Usage & Increase

Golf Committee

Rob Grocutt, Board Representative Sherwin Williams Tre Sedminik, Committee Chair First Advantage Safe Rent

Information/Resource Committee Chris Karsaz, Board Liaison Karsaz & Associates


Legislative Committee

Barbara Kirk, Board Representative Camden Residential Management

Fore a Good Time

President Amanda Hahn ........... 702.671.6000 Signature Management Company

Treasurer John Sigman ............. 702.939.1494 The Las Vegas Apartment Guide

President Elect Bret Holmes .............. 702.699.9261 Advanced Management Group

Secretary Debi O’Keefe ............ 702.436.9323 Prime Group

Vice President Debra Peterson ......... 702.255.3700 For Rent Media Solutions

Past President Dana Murrah ............. 702.395.1523 Apartment Management Consultants

Director Susan Bauman........... 702.368.4217 Western Risk Insurance

Director Doug Sartain ............. 702.873.5995 Certified Fire Protection

Director Barbara Kirk ............... 702.436.2048 Camden Property Trust

Director Chandra Vail .............. 702.604.2351 Apartment Finder

Director Brandi Cooley ........... 702.320.8500 RW Selby

Director Dawn Renee Duffy .... 702.889.9229 Clark County Collections

Director Deborah Radford, CAM..702.435.6555 Hayman Company

Director Rob Groucutt ............ 702.895.8887 Sherwin Williams

Director Rhonda Sikes ............. 702.438.7678 Avion at Sunrise Mtn.

Director Chris Karsaz ............... 702.952.9227 Karsaz & Associates

Director Patricia Stephens ...... 702.736.6263 H&L Realty

Director Elisa Frankert ............. 702.737.1712 Camden Property Trust

255-3700 255-3700 873-5995 939-1494 436-9293 939-1494 895-8887 839-1738 952-9227 436-2048

Maintenance Mania/Membership Picnic Elisa Frankert, Board Representative Camden Property Trust

SNMA 2008 Board of Directors

John Sigman, Board Representative The Las Vegas Apartment Guide

Community Outreach Committee

2008 Multifamily Applicant Risk Index


SNMA 2008 COMMITTEE ROSTER Bowling Committee

News & Updates 8 Train Your Brain! 13 Coming Together 14 First Advantage SafeRent Releases First Quarter 15 18 20 25


Market Trends Committee

Susan Bauman, Board Representative Western Risk Insurance Paula Lane, Committee Chair For Rent Media Solutions

Membership Committee

Deborah Radford, Board Rep. for Property Hayman Company Chandra Vail, Board Rep. for Vendors Apartment Finder Dawn Renee Duffy, Board Rep for Vendors Clark County Collections Services

Membership/IROC Committee Rhonda Sikes Avion at Sunrise Mountain

Public Relations Committee Brandi Cooley RW Selby

Website Committee

Bret Holmes, Board Representative AMG Nevada

Year End Event

Amanda Hahn, Board Representative Signature Homes Rellie Greensfelder, Committee Chair Frazee Paint & Wallcovering

Year End Event Jewel Awards

Patricia Stephens, Board Representative H&L Realty Rechelle Bogle Committee Chair Empire Community Painting


368-4217 255-3700 435-6555 604-2351 940-5106 438-7678 914-6868 699-9261 671-6000 371-2365 736-6263 808-4677


Magazine Committee: John Sigman Board Representative Chris Schreiner Committee Chair/Editor

Southern Nevada Multi-Housing Association P.O. Box 97975, Las Vegas, NV 89193 T: 702-436-SNMA • F: 702-436-6097 Email: • Web Site:


Allison Williams Front Cover Art/Layout

For Advertising Information, Contact:


Commitment, Innovation, Integrity


Our commitment is to provide, with innovation and integrity, legislative support, education and community outreach to our membership and industry. SNMA offers a wide variety of education programs for leasing personnel, maintenance, managers, regional directors, owners and vendor members.

Apartment Insight is published by the Southern Nevada MultiHousing Association. Apartment Insight is the official trade publication of the Southern Nevada Multi-Housing Association, a professional association of multi-housing professionals and industry partners. The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles. Advertising Policy: Southern Nevada Multi-Housing Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its officers and Board of Directors, not to endorse any products or services.

Platinum Sponsors: For Rent Media Solutions Certified Fire Protection Western Risk Insurance The Bentley Group

Sherwin Williams Paint and Floorcovering Cox Communications CEDCO INC. Landscaping Maintenance

SNMA welcomes our newest members! New Properties:

New Vendors:

Realty Management, Riverstone Residential Group, Shadowridge, Reserve at Arrow Canyon, Maryland Villas and Judith Villas.

EnergySeal Inc., PPG Pittsburg Paints and The Tow Truck Company Inc.

10 Reasons to be a Member n Legislative updates & representation o Frequent networking opportunities p Innovative education programs q Business & career referrals r Advertising & sponsorship opportunities s Bimonthly magazine – “Apartment Insight” t Website: u Forms & Landlord/Tenant Law Books v Legal Information & Updates w Support staff with industry experience....






Say What—You Expect to Collect the Rent? Some thoughts on income standards…


t is the first of the month and you, the landlord, expect to have those rent checks coming in on time. Better yet, you expect that when they are deposited into your operating account that they don’t bounce. After all, you no doubt have a mortgage to pay, payroll to meet, and operating costs to keep things up and running to your residents’ satisfaction. By golly, you might even expect to make a profit, you clever person, you! But sometimes it just doesn’t go as expected (as if you had to read this article to learn that!), and those checks don’t come in or they bounce sky-high because some of your residents are unable to pay their rent. In order to minimize this risk, our

industry has established some protocols that have become standards in qualifying prospects and approving their applications. [In deference to Nan Cavarretta, a well-known fair housing instructor and property management professional, please note that we approve or disapprove applications (paperwork); we do not approve or disapprove of applicants (people).] Two of the important standards are income related. The first standard has to do with what actually counts as income; you may have heard this referred to as “source of income.” The second standard has to do with just how much income is enough income to satisfy the landlord. Let’s look at these more closely.


Source of Income: This criterion has certainly evolved through the years. Once upon a time, for mortgages or rent, the woman’s income didn’t count in the calculation. After all, she was likely to get pregnant, lose her job, and not have that money, so her income was deemed to be tenuous at best. While we scoff at such a position now, today we are still establishing standards that future generations of landlords may look back on and shake their heads. There are landlords today who still require that “income” be employment related, i.e. a paycheck. They refuse to consider other lawful income that an individual may have, including child support, alimony, interest or investment income, or welfare. While this may be a lawful position to take in many areas, more and more states (such as California, Connecticut, Maryland, Massachusetts, Minnesota, New Jersey, North Dakota, Oklahoma, Oregon, Utah, Vermont and Wisconsin) and local governments (such as the District of Columbia, Chicago, Howard and Montgomery Counties, MD, Philadelphia, Seattle and King County, WA) have declared “source of income” to be a protected class for fair housing purposes. That means if your community is located in these jurisdictions, then you must include all lawful sources of income in your qualifying calculations. But it may mean even more. Depending on the language of your state or local law, or depending on how your courts may have ruled on the issue, you may find that you are now required to consider Section 8 vouchers in qualifying the applicant’s credit and must accept the voucher holder/applicant whose income plus voucher assistance meets your credit standards. In such jurisdictions, for you this federal program is no longer “voluntary.” You owe it to yourself to find out just what the status is for the location of your property. And keep in mind that, if you are a landlord with communities in different areas, you may need to advise your staff of the differences. “No, we don’t take Section 8” may be perfectly fine for one community and an unlawful statement at another. Rent-to-Income Ratios: It is a well-established standard in our industry to require applicants to have a certain amount of income on a “take-home” basis as relates to the rent charges (usually exclusive of utilities). Generally we see such relationship

JULY AUGUST 2008 based on a ratio of 2:1 to 3:1. Yet as prevalent as this practice may be, it may present problems in the future. The mortgage lending industry (which is of course also subject to fair housing laws) has in the past undergone challenge and scrutiny that resulted in a significant revamping of its screening and underwriting policies and procedures. The question is, would the multifamily “industry standards” pass muster in a fair housing challenge?

f Does the prospect have someone who would be willing to guarantee the lease and who meets the landlord’s criteria? In this case the landlord then has someone who is fully obligated and arguably able to pay. (And if the guarantor is for someone with a disability, this may be required as a reasonable accommodation.) f Has the landlord considered factors that may allow a prospect to devote a higher percentage of disposable income to rent (such as the examples discussed above)?

Many advocates for minority groups and for the disabled community argue that the rent-to-income ratios do not take into consideration the true ability to pay the rent. For example, a minority single mother once said she was willing to sacrifice in many ways (including feeding her children beans and rice every night) in order to put more of her dollars into rent at a community that offered better conditions and better schools than did apartment communities where she could meet the ratio standard. And the disabled will argue that while they may not pass the rent-to-income “test” they also do not have many of the common expenses that the nondisabled (or TABs – “Temporarily Able-Bodied” persons) have. Often those with disabilities will use public transportation and not have automobiles with the related costs of tag, taxes, gasoline, insurance, maintenance and the like. And those with disabilities often qualify for “Meals on Wheels” and other programs that do not provide “income” but that offset their expenses, making it possible for them to use more of their disposable income for rent. Some non-profit organizations will offer to serve as a guarantor or surety to enhance the creditworthiness of an applicant with a high rent-to-income ratio. Be sure your leasing agents and applicants understand and apply correctly your company’s policies toward applicants with marginal credit histories who apply with a guarantor or surety.

If landlords have under-representation of minority residents as compared to the metro population, or if there is disparity in the acceptance rates as to applications of minorities and non-minorities, then a written policy and procedure to implement some of the above ideas may be the prudent thing to do. Consider it part of a risk-management plan, because you don’t want to be the rent-toincome test case, do you? And you really do want everyone to have the opportunity to be a rent-paying resident, don’t you? Q The author extends her sincere thanks to Jay Harris, Vice President of Property Management with the National Multi Housing Council, for providing the substance and idea for this article.

This Fair Housing Focus article was written by Nadeen Green, Senior Counsel with For Rent Media Solutions™. The information contained in this article is not to be considered legal advice, and the author and FRMS strongly recommend that you consult with your own counsel as to any fair housing questions or problems you may have.

Thus, the wise landlord, and our industry as a whole, may want to consider having alternative ways for evaluating and approving applications. Landlords may have a genuine business interest in creating standards, including rent-to-income ratios. However, a HUD memo suggests that if there is a less discriminatory way by which the genuine business necessities may be addressed, then landlords should adopt such less discriminatory alternatives. It is important to remember that the bottom line is, in fact, the bottom line. This is all about making some sort of educated guess (and it is only a guess as your eviction lawyers can tell you!) about a prospect’s ability to pay. Some of the alternatives to consider might be: f Does the prospect have a good credit rating, indicating that whatever her income may be that she has managed her money well in the past? If so, she is not likely to sully her credit record with non-payment of rent. f Can the prospect show that he has paid comparable rent in full and on time in the past? If so, then chances are your rent will be paid as well. f Does the prospect have assets in savings? f Does the prospect have a disability? It may be a reasonable accommodation to relax the rent-to-income ratio, particularly if it is a “borderline” situation.


Sponsorship o ppo for food & beve rtunities rag sponsorships a e and title vailable to all!


Train Your Brain!


he SNMA Education Committee continues to bring you great courses, covering a wide range of topics. We have been actively working on providing our industry with the needed education for personal and professional growth. Here, for your convenience, is the remaining course schedule. Please keep an eye out because some

of the dates may change due to instructor scheduling. Registration information will be coming to you each month via fax, email or at the dinner meetings. If you feel as though SNMA may not have your accurate information please email

If you are interested in taking any of these courses or being on the Education Committee, please contact Xenia Diniz at xdiniz@ or Deborah O’Keefe at We look forward to seeing each one of you in class!! Q

2008 Education Calendar Date



Air Conditioning Basics & Electrical Testing July 10

July 22, 23, & 24 August 19 August 20 & 21

August 21

This course covers the most common problems a maintenance technician will encounter on the job site. Topics include safety, filtration, thermostats, A/C theory, coil cleaning, motors, spiders, float valves and more. Troubleshooting covers wall units, PTAC units and split systems. Air conditioning unit repair and troubleshooting is covered in this class, as well as basic maintenance on A/C units, electrical testing using meters, and reading schematics.


National Apartment Leasing Professional. Go beyond the basics and get advanced knowledge and skill that can result in higher occupancy and resident retention.

Networking dinner with Jace Souder National Apartment Leasing Professional, Part II. Go beyond the basics and get advanced knowledge and skill that can result in higher occupancy and resident retention.


Laundry Appliance Repair


Donna Hickey Jace Souder


Kitchen Appliance Repair

HD Supply

Covers all aspects of appliances, including diswashers, refrigerators, ranges (gas or electric), and microwave overns (when requested), parts and parts ordering, installation, and basic troubleshooting.

Donna Hickey

HD Supply

Covers all aspects of troubleshooting and repair for different brands of washers and dryers, both stackable and stand-alone.

Time Management Class: “Setting the Right Priorities in the Right Order” for Supervisors and Mid-Management

August 22

September 12

October 10

The art of personal and professional management is explored as this popular misnomer is exposed. That’s why priorities should be set according to your corporate compass, not the clock. Principles for achieving self-mastery are examined as a hidden truth is revealed: as long as the highest priorities are accomplished, leadership is in fact effective. Modules include: • Emphasizing productivity – not activity • Instilling sense of purpose through direction based priorities • Aligning priorities with company goals • Putting the most important and urgent matters first

Jace Souder

Advanced Fair Housing An advanced course that is crafted for assistant managers, managers and regionals that will provide very important tools for handling this important topic. We will be working in teams so get ready to learn and have fun.

Chris Karsaz

Heating Gas & Electric

This course covers electrical and gas heating systems, checking and troubleshooting high and low voltages on both gas and electrical furnaces, repairing and replacing components, testing all safety devices and checking for gas leaks and carbon monoxide.

October 10

Survival Spanish

October 24

Employment Practice

Effectively communicate and deliver superb customer service to your Hispanic residents and customers.

HD Supply

Evelen Corro

Chris Karsaz

Hiring, firing and legal. What you should know.



Find Opportunity in a Tough Economy


By Amy Kosnikowski, Quintessential Marketing & Training

resident John Kennedy once said, “The Chinese use two brush strokes to write the word ‘crisis.’ One stroke stands for danger, the other for opportunity. In a crisis, be aware of danger but recognize the opportunity.” As the downfall of the housing market continues to have a ripple effect into the lives of every consumer, this philosophy brings two useful questions to mind. How do we prevent danger? And, where might we find opportunity? Whether it’s proven or not that our economy will continue to plummet due to the weakness of our financial markets, America’s perception of that threat is real. We must consider this mindset wisely. Apartment communities across the nation are feeling the positive and negative effects of this trend. Some are seeing higher occupancy flow while others remain stable. Now is the time to be proactive, to find strength in this crisis and create an opportunity to gain back qualified residents who were lost during the housing boom. Here are some suggestions on how to get started:

Be Knowledgeable. Understand the economic status locally as well as what is occurring in the national and global market. Have open discussions with your teams about current events and possible direct consequences to your community such as high gas prices or rising unemploy-

ment rates. Although one cannot control the economy, but we can be proactive to brainstorm on how negative effects can be minimized or reversed by devising early solutions to common challenges. Strategize helpful methods and effective responses to successfully manage these concerns. Assess Effectiveness. When was the last time a full detailed audit occurred on-site to determine effectiveness in the sales and marketing process? It would be beneficial to look closely to verify that all the pieces of the process are working together for the biggest ROI for every marketing dollar. Zero in to assure that all marketing sources and leasing approaches are achieving optimal outcomes and make immediate changes to improve results. Build on the proven practices that are not typically affected by market conditions such as expanding leads from a core referral network, smart marketing outreach, and outstanding customer service. Also keep in mind that leasing at this unstable period may require additional time to develop customer rapport and trust. Leasing superstars realize that a number of apartment seekers may be hesitant due to uncertain external factors. By utilizing an extra empathetic sales technique, targeted qualifying questions paired with solid listening skills and superior follow up are just a few of the many ways of adapting to the current economic climate.


Adjust. After evaluating the effectiveness to gain and maintain quality, residents review current qualifying standards to ensure alignment with present market conditions. Consider making slight adjustments to reflect the reality of foreclosures and short sales occurring in the market. It is not suggested to dramatically lower company standards, which could result in decreasing the overall value of the real estate asset. However, fine-tuning a set of well-thoughtout regulations, along with training on-site teams on credit score analysis and screening policies would have positive outcomes in the short and long-term. Differential Factor. Welcome future residents with a newly revived message filled with benefits of apartment living, along with the advantages of residing in a professionally managed community. Have ‘think tanks’ with your team to create the community’s unique selling points highlighting the numerous conveniences and services that are a luxury for most homeowners. This is the chance to prove value and worth of a true carefree lifestyle, not only to new residents but also to those who are presently enjoying the rewards of your community. By extending these key messages to existing and potential residents while on the telephone, in the newsletter or during a service visit, you’re giving them constant reminders of the benefits they reap everyday by being a prized resident. Market Smarter. Are you communicating what is significant and unique about your community to potential residents? Utilize the differential factors, newly created by the onsite team, to set the community apart from the competition. Review and update all online and print advertisements, promotional material, and collateral to assure that you are capitalizing on the best opportunity with a crystal clear and consistent message. Staying aware, working efficiently as a team, and marketing smart are the keys to a steady success during these uncertain times. You will see that the greatest opportunity exists even in the toughest of times. Good luck! Q Amy Kosnikowski, Principal of Quintessential Marketing and Training, is a national speaker, educator and marketing solutions expert focused on improving the ROI in multifamily real estate assets. Contact Amy at 704.496.4107 or amy@


Time Management Bigger Profits, Better Teams, Better Life Presented by Jase Souder and Life Tigers LLC

The Event Your Attendees Will Talk About For Years . . . Starts Here! Jase Souder is a nationally recognized public speaker and trainer, specializing in success training, influence and productivity. Jase’s presentations are fun, interactive and entertaining. He will delight, inspire and move our group. He will focus on success principles, which will help you become more productive, engerized and happy, and your company more protable. Don’t miss this seminar! Visit our website online to register

August 22 • 8 a.m. to 4 p.m. • $85 member • $135 non-member at Tuscany







ore than 60 volunteers participated in the “Paint the Town” event. Volunteers, along with members of Clark County’s Graffiti Abatement Team and Metro officers, covered graffiti in Northeast Las Vegas. The group gathered at the Hollywood Recreation Center for a SNMA sponsored picnic after a morning of hard work. Thank you to Clark County, Metro and all the volunteers. Way to go, team!

Volunteers were treated to acrobatics by an onlooker

A curious resident tries to sell the team discount car insurance





Susan Bauman of Western Risk Insurance pulls the winning raffle tickets with For Rent’s Jennifer Pendleton

For Rent Senior Graphic Designer Felix Andino, Customer Service Representative Odie Lahr and Graphic Designer George Simon

April 15th Luncheon at the Tuscany Suites Sponsored by For Rent Media Solutions

Some of the CAM and NALP recipients of the day


ur April luncheon was hosted by For Rent Media Solutions and featured a gambling theme with a nice buffet of tasty Italian dishes. The meeting began with the awarding of CAM and NALP pins and certificates. Congratulations to: CAM recipients, Kari Bingham (Picerne), Dell Anne Costello (Ovation), Debra Davis (Picerne), Norma Heaney (Picerne), Toni Lynn Piccinetti (Picerne), Jeanne Wallick (Picerne) and Rebecca Young (Prime). NALP recipients Reyna Baca (Alliance), Paul DeFranco (Anza), Tatiana Escalante (Hayman), Wendy Hobson (Pinnacle), Elisa Laufmann (Camden), Thelma Lopez, Claudia Munguia (Pinnacle), Sarah Narvaiza (Hayman), Lynette St. Pierre (Alliance), Ashleigh Mason (Alliance), Paki Phillips (Alliance), Cindy Walden-Jiminez (Camden) and Tammy Whitecloud (Signature).

Amanda Hahn presents Debra Peterson of For Rent, with a certificate for sponsoring the event

Judge Bennet-Haron with SNMA President Amanda Hahn

Our speaker/guest was Judge Karen P. Bennet-Haron from Dept. 7 of the Las Vegas Justice Court and was moderated by a representative from Karsaz & Associates. They went through three different scenarios in which a tenant and property representative appeared before a judge for an eviction proceeding. Members of the studio audience played the parts of the plaintiffs and defendants. It was an informative look at how the judges hear the cases and how they base their decisions. Q

Getting Lucky With SNMA Proceeds from the 50/50 drawing went to benefit the Women’s Development Center. For Rent also gave away an iPod Nano, which is always a sought after prize! Join us at the next event, a luncheon on August 19th at the Tuscany, with NALP Speaker Donna Hickey.

Patricia Stephens of H&L Realty won the cash from the 50/50 drawing


Jeffrey Schulman of Diversified Protection Systems grabbed the iPod Nano


First Advantage SafeRent Releases

First Quarter 2008 Multifamily Applicant Risk Index By Jay Harris, Vice President of Business Services, First Advantage SafeRent

First Advantage SafeRent, Inc., a wholly owned subsidiary of First Advantage Corporation (NASDAQ: FADV) and the nation’s leading and most innovative provider of screening and risk management services for the multifamily industry has announced the release of first quarter 2008 multifamily applicant risk statistics. The Multifamily Applicant Risk Index (MAR Index) is based on traffic quality scores from First Advantave SafeRent’s statistical screening model and is updated quarterly to provide property owners and managers with a benchmark with which to compare their portfolio’s performance. With this unique applicant risk index, property owners are able to compare their applicant quality trends with that of the average MAR Index trends. This comparison indicated whether their portfolio is performing above, below or at market levels with respect to attracting and securing high quality, paying residents.

percent increase from the fourth quarter 2007, which confirms a trend of seeing higher MAR Index values in the first quarter over the fourth quarter of the prior year. Compared to the first quarter 2007, the MAR Index is the same value of 100. When comparing applicants for one- versus two-bedroom units, the MAR Index is slightly higher for one-bedroom units at 101 compared to 100 for two-bedroom units in the first quarter (see Graph 1). Regionally, the Northeast has the highest MAR Index with a value of 110 while the Midwest and South have the lowest MAR Index with a value of 97 this quarter (see Table 1). Q Here is how South Nevada performed: Las Vegas, NV—AZ: 1Q08 = 97 Las Vegas, NV—AZ: 4Q07 = 98

The first quarter national MAR Index, including studios, one-, two-, three-, and four-bedroom units (BR) was 100. This is a 1

Graph 1: United States Multifamily Applicant Risk Index Data

Table 1: Regional Multifamily Applicant Risk Index Data


1Q 08

4Q 07
















Region Midwest Northeast South West U.S.


Change from 4Q 07 to 1Q 08

1Q 07

Change from 1Q 07 to 1Q 08

3 -1 1 0 1

96 108 97 107 100

1 2 0 -2 0


Pool & Spa Safety Thank you to Karsaz & Associates for sharing this information

be equipped, while meeting ASME/ANSI or ASTM performance standard: Safety Vacuum Release System; Suction-Limiting Vent System; Gravity Drainage System; Automatic Pump Shut-Off System; Drain Disablement; other Systems to be equally effective, or better, by the Consumer Product Safety Commission.


ongress has found, from various sources, “that the installation and proper use of barriers or fencing, as well as additional layers of protection, could substantially reduce the number of childhood residential swimming pool drownings and near drownings.” (Title XIV, Sec. 1402.4)

Sec. 1404: Federal Swimming Pool and Spa Drain Cover Standard The Drain Cover Standard states: “Any swimming pool or spa drain cover manufactured, distributed, or entered into commerce in the United States shall conform to the entrapment protection standards of the ASME/ANSI (American National Standards Institute/American Society of Mechanical Engineers) A112.19.8 performance standard, or any successor standard regulating such swimming pool or drain cover.” (Title XIV, Sec. 1404.b) As for public pools and spas, they are defined as a pool and/or spa that is either opened to the public, exclusive to the members of its complex or organization, or exclusive to the members of the Federal Government and their dependents. Any of these public pools and spas must conform to the Drain Cover Standard stated above. If the public pool and spa has a single main drain, then one or more of these devices are, required by law, to

Any public pools and spas in direct violation of the stated clauses, written above, shall be “a violation of section 19(a)(1) of the Consumer Product Safety Act {15 USC 2068(a)(1)) and may also be enforced under section 17 of that Act (15 USC 2066).” (Title XIV, Sec. 1404.c.3)

Sec. 1405: State Swimming Pool Safety Grant Program Government provides monetary assistance for swimming pool to eligible states, subject to availability of appropriations. Under the enforcement of the Consumer Product Safety Act, the funds will be enforced but retained by the Commission. The Commission grants the award under their discretion of the monetary funds for this program through the consideration of (1) the Qualifying state’s population and enforcement needs, and (2) by giving priority status to states that have not received this grant in the preceding fiscal year for the maximum benefit of protecting children from drowning or entrapment. The program’s funds will be dispersed whereas at least 50 percent is given to hire and train enforcement personnel for the state’s swimming pool and safety laws. And whereas the remainder will be dispersed among the education of pool construction/ installation companies, pool service companies, pool owners, pool operators, and the general public. The Commission hopes to provide relief to administrative costs related to State training and educational costs.

Sec. 1406: Minimum State Law Requirements Title XIV – Pool and Spa Safety Act states


that in order for the State to meet minimum state law requirements of this section, it must provide “(i) the enclosure of all outdoor residential pools and spas by barriers to entry that will effectively prevent small children from gaining unsupervised and unfettered access to the pool or spa (ii) that all pools and spas be equipped with devices and systems designed to prevent entrapment by pool or spa drains (iii) that pools and spas built more than 1 year after the date of the enactment of such statute have (I) more than 1 drain (II) 1 or more unblockable drains, or (III) no main drains (iv) every swimming pool and spa that has a main drain, other than an unblockable drain, be equipped with a drain cover that meets the consumer product safety standard established by section 1404 (v) that periodic notification is provided to owners of residential swimming pools or spas about compliance with the entrapment protection standards of the ASME/ANSI A112.19.8 performance standard, or any successor standard.” This also applied when additional State minimum requirement laws are met through the Commission that establishes a public notice and a 30-day public comment period. The basic safety devices and equipments requirement for State laws include Covers, Gates, Doors, Pool Alarm, Safety Vacuum Release System, Suction-Limiting Vent System, Gravity Drainage System, Automatic Pump Shut-Off System, Drain Disablement, and other Systems determined to be equal or better by the Commission. These devices and equipments must meet ASME/ANSI or ASTM performance standards.

Sec. 1407: Education Program The Commission provides public with knowledge of preventing drowning and entrapment in swimming pools and spas through the use of educational materials and national media campaigns. For this program, the Commission authorized $5,000,000 throughout fiscal years 2008 to 2012.

Sec. 1408: CPSC Report On the last day of each fiscal year, the Commission will provide Congress with an evaluation report regarding the State Swimming Pool Safety Grant Program (Sec. 1405). Q


Go Green:

Reduce Paper Usage & Increase Efficiency By Tre Sedminik, First Advantage SafeRent

As an online tool, all of CMI’s forms were loaded into FormsPLUS. Then CMI’s management grouped the forms into relevant packages (lease, move-in, move-out, etc.), established default field values, and activated the packages for each community. At lease signing, the on-site staff logs in to the tool and selects the specific community’s lease package from a drop down menu. The lease is pre-populated with the community and applicant specific information. The leasing agent completes any missing data and simply presses a button to generate and print the forms. With FormsPLUS, CMI has achieved a more efficient and effective process for lease generation that ensures companywide compliance. Additionally, this automated tool: h Provides 20 to 30 minute time savings per lease – automates the process because the tool is online versus rummaging through fi le cabinets. h Enforces portfolio-wide use of the correct forms – ensures that CMI’s brand and legal terms are represented professionally and consistently across the portfolio and prevents the inadvertent omission of key forms from the lease package. h Speeds-up form rollout – instantly propagates new or updated forms to all communities via the web.

Are you searching for a more efficient process for generating residential leases? So was Consolidated Management, Inc. (CMI). For many communities, a manual lease generation process may include the following time-consuming steps. Pre-printed, hard copy forms are provided by the corporate office.


ach community stores these various lease forms on-site. To prepare a lease, the on-site personnel gather the appropriate forms from fi ling cabinets and then manually type the applicant and community specific information onto the forms. A new version of the form might be developed at a specific site whereas other sites might be using an older version. This manual process leads to issues such as data entry errors, the omission of a key form from the lease package, or forms that are incomplete or outdated. CMI recognized these challenges and after considering several options, they selected Registry FormsPLUSSM, a web-based, automated lease generation tool.


h Eliminates inventory control issues – ends the pre-printing and storing of forms on-site, all forms are available at anytime from the online system. h Reduces data entry errors – minimizes the need for manual data entry by pre-populating forms with screening/community information and automatically performing calculations. Q

Consolidated Management, Inc. (CMI) has excelled in professional proper ty management for over 40 years. CMI consists of 500 employees that manage more than 11,000 units in 50 apartment communities in Florida, Ohio and Michigan.


T H E P E R F E C T CO M B I N AT I O N Š 2008 Consumer Source Inc. All rights reserved. All trademarks used are the property of their respective owners.



on Platinum Sponsor


he Bentley Group Real Estate Advisors was founded in 2004 as a brokerage firm specializing in the multi-family market. It has since earned a reputation as one of Southern Nevada’s premier commercial real estate brokerage firms. Since opening its doors, the company has closed nearly $1 billion in transactions and has expanded into the office, retail, industrial, hospitality and land markets. The Bentley Group’s extensive knowledge and unwavering dedication to providing superior service has earned it repeat business from clients time and again.

erty that focuses on garnering attention at the local, national and international levels. Whether it is finding a specific type of buyer, suggesting property improvements that will maximize returns, or discussing if it is the best time to sell, The Bentley Group advisors go beyond the normal realm of brokers. They are trusted advisors who are motivated by each client’s best interest. The company is located at 11920 Southern Highlands Pkwy, Suite 100, and can be reached at 702.855.0440. Q

The firm’s comprehensive services include the creation and implementation of a multi-faceted marketing campaign for each prop-





SNMA 2008 Calendar of Events July

10 Air Conditioning Basics & Electrical Testing 11 Bowling Tournament 22-24 NALP

November 8

2nd Annual Jewel Awards Ceremony & Dinner – Black & White with a Splash of Red

August 19 20-21 21 22

Dinner: Speaker Jace Souder NALP Appliance Repair Time Management – Jace Souder

September 12 14 TBA

Advanced Fair Housing – Chris Karsaz Legal Education – Chris Karsaz Maintenance Mania Membership Picnic

October 10 10 14 24

Heating: Gas & Electric Survival Spanish Dinner Employment Practice – Chris Karsaz

When You Think Commercial Property, Think...

Now Serving the Southwest: Nevada • Arizona • California • Utah

Apartment • Condo-Conversions • Builders Risk • Workers Compensation • Fidelity • Local Claim Service

COMPETITIVE PRICING AND SAME-DAY QUOTES AVAILABLE To review your current policy coverage call us today 866-604-3800 or email: 3140 S. Rainbow Blvd., Suite 400 • Las Vegas, NV 89146 (702) 368-4217 • (702) 368-4129 fax •




he 6th Annual SNMA Golf Classic and 3rd Annual SNMA Putting Classic were held on Friday, May 16th at Angel Park. It was a gorgeous day in the sun and as always, the SNMA group left an indelible mark on the course. From bunnies and ducks, to birdies and Mulligans, it was an eventful day for all involved. As always, the teams were competitive with some very close games and the hole sponsors had a bit of a competition of their own to host the foursomes as they came through. Q

Putting Teams

Golf Teams and Hole Sponsors

Thank you to our “hole” list of sponsors: • • • • • • • • • • • • • • • • • • • • • • •


Sherwin Williams – Title Sponsor Sunland Asphalt For Rent Media Solutions Empire Painting The Apartment Guide – Closest to Pin SURE Deposit HD Supply – Men’s Longest Drive HD Supply – Closest to Pin Brock Interiors CORT Southwestern Floors – Hole-in-One AA Action Towing Professional Roofing Service – Women’s Longest Drive Advanced Management Group – Hole and Golf Ball Sponsor Coinmach Western Risk Insurance – Hole-in-One Rentgrow Apartment Finder – Beverage Silverlands Inc. – Beverage Liberty West – Beverage The Towing Company – Beverage First Advantage SafeRent – Putting Contest Sponsor


Winning Team s and Prize Winners



PRODUCTS & SERVICES GUIDE ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 P: (702) 604-2351 F: (702) 798-8311 Apartment Guide, The 6725 Via Austi Parkway #260 Las Vegas, NV 89119 P: (702) 939-1494 F: (702) 939-1551 175 E. Jackson Ave., Ste 800, Chicago, IL 60604 P: (702) 349-1106 F: (702) 586-6832 For Rent Media Solutions 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 P: (702) 255-3700 F: (702) 255-4901 Mature Living Choices 2305 Newpoint Parkway Laurenceville, GA 30043 P: (770) 962-7220, F: (770) 822-4334 Move, The New Rent Net 30700 Russell Ranch Rd., Westlake Village, CA 91362 P: (805) 557-2300 F: (480) 556-4623 The Masters Media Group 10624 S. Eastern Avenue #A446 Henderson, NV 89052 P: (702) 269-9290 F: (702) 269-9205 APARTMENT LOCATING SERVICES Rent Grow Inc. (Internet) 307 Waverley Oaks Rd. Ste. 301 Waltham, MA 02452 P: (720) 379-4763 F: (720) 746-2885 APPLIANCES (SALES/RENTAL/PARTS/ REPAIR) Coinmatch Laundry Service 501 North 37th Dr., Suite 102 Phoenix, CA 85009 P: (602) 722-6959 F: (602) 340-8907

The Bentley Group Real Estate Advisors 11920 Southern Highlands Pkwy., #100 Las Vegas, NV 89141 P: (702) 855-0440 F: (702) 855-0660

Web Service Company, Inc. 333 W. St. Louis Avenue Las Vegas, NV 89102-4709 P: (702) 384-4855 F: (702) 384-6054

The Sauter Companies 10161 Park Run Dr., Ste. 140 Las Vegas, NV 89145 P: (702)383-3383 F: (702)252-0139

ASPHALT (PAVING/REPAIR) A&A Asphalt Paving Co. 4485 N. Rainbow Blvd. Las Vegas, NV 89108 P: (702) 891-9111 F: (702) 251-0112

CARPET CLEANING/RESTORATION/ DYEING Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #C Las Vegas, NV 89118 P: (702) 798-7100 F: (702) 798-1982

Lamb Asphalt Maintenance, Inc. 2516 Losee Road North Las Vegas, NV 89030 P: (702) 647-1600 F: (702) 647-5969 Stripe-A-Lot 5128 Longridge Avenue Las Vegas, NV 89146 P: (702) 870-3585 F: (702) 870-8784 Sunland Asphalt P.O. Box 50409 Henderson, NV 89014 P: (702) 563-6872 F: (702) 563-6875 ATTORNEYS/LEGAL SERVICES Karsaz & Associates 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 P: (702) 952-9227 F: (702) 933-5077 Law Office of Garry L. Hayes 199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 P: (702) 434-3444 F: (702) 434-3739 AWARDS/TROPHIES Boulevard Trophy & Engraving, Inc. 5007 S. Tamarus St. Las Vegas, NV 89119 P: (702) 736-3130 F: (702) 736-3526 BLINDS/WINDOWS/DOORS/GLASS American Drapery & Blind P.O. Box 896 Renton, WA 98057 P: (888) 232-4832 F: (800) 669-7193

Excalibur Laundries Inc. 201 E. Sandpointe Suite 200 South Coast Metro, CA 92707 P: (714) 437-9000 F: (714) 210-3777

Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432-3244 F: (702) 432-3341

Universal Service & Supply 3605 W. Twain Las Vegas, NV 89103 P: (702) 876-0333 F: (702) 876-5994

BROKERS (REAL ESTATE) Marcus & Millichap 3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV 89109 P: (702) 215-7100 F: (702) 215-7110

Sperry Van Ness 2800 W. Sahara Ave., Ste 1G, Las Vegas, NV 89102 P: (702) 765-6005

Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 P: (702) 220-9003 F: (702) 220-4818 CLEANING SERVICES (MOLD/ DISASTER) Odor Masters 4616 W. Sahara Avenue #178 Las Vegas, NV 89102 P: (702) 253-5030 F: (702) 242-9238

ENERGY EFFICIENCY EnergySeal Inc. 10040 W. Cheyenne #170-41 Las Vegas, NV 89129 P: (586) 615-1552 F: (707) 864-3132 EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Dr. #200 Littleton, CO 80126 P: (702) 540-2215 F: (303) 996-0063 Advantage Fitness Products 10225 King Henry Ave., Unit 203 Las Vegas, NV 89144 P: (702) 254-8071 F: (702) 552-6393 FINANCIAL SERVICES Lehigh Financial Services 10091 Park Run Dr. Ste. 130 Las Vegas, NV 89145 P: (702) 349-6781 F: (702) 223-3977 FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 P: (702) 873-5995 F: (702) 251-1972 Diversified Protection Systems Inc. 6672 Boulder Hwy., Ste.1 Las Vegas, NV 89122 P: (702) 307-3473 F: (702) 307-3472

COLLECTIONS Clark County Collection Service 6124 W. Sahara Avenue Las Vegas, NV 89146 P: (702) 889-9229 F: (702) 889-9228

FLOORING - COVERING/CARPET Brock Interiors, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 P: (702) 458-6550 F: (702) 458-6584

Quantum Collections 3224 Civic Center Dr. N. Las Vegas, NV 89030 P: (702) 633-8080 F: (702) 619-0667

Sherwin Williams Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 P: (702) 895-8887 F: (702) 895-8892

Sentry Recovery & Collections, Inc. 3080 S. Durango, Ste. 203 Las Vegas, NV 89117 P: (702) 944-4111 F: (702) 933-4048 COUNTY/CITY OFFICES Constable’s Office Las Vegas Township 309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 P: (702) 455-4099 F: (702) 385-2436 DEVELOPERS (REAL ESTATE) & GENERAL CONTRACTORS KDG, LLC The Kelly Design Group 6285 McLeod Drive No. 2 Las Vegas, NV 89120 P: (702) 597-1166 F: (702) 597-1133 Renaissance Development Corporation 6787 W. Tropicana Ave., Ste 120-A Las Vegas, NV 89103 P: (702) 388-8888 F: (702) 388-8884


FURNITURE (RENTAL/SALES) CORT Furniture Rental 320 S. Decatur Blvd. Las Vegas, NV 89107 P: (702) 822-7368 F: (702) 822-7324 Custom Furniture Rental 273 Martin Luther King Blvd. Las Vegas, NV 89106-4310 P: (702) 384-6996 F: (702) 384-8904 HVAC Fire-N-Ice Heating & Air Conditioning 2912 S. Highland Dr., Ste E Las Vegas, NV 89109 P: (702) 395-0071 F: (702) 395-0253 INSURANCE CIBA Insurance Services 655 N. Central Ave., Ste. 2100 Glendale, CA 91203 P: (818) 638-8525 F: (818) 638-8551


Kaercher & Associates Insurance Brokerage 2500 N. Buffalo Dr., Ste. 230 Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860 Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 P: (801) 994-0237 F: (801) 521-4452 Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 P: (702) 368-4217 F: (702) 368-4219 LANDSCAPING CEDCO Landscape Inc. 7210 Placid Street Las Vegas, NV 89119 P: (702) 361-6550 F: (702) 361-8281 Superior Arbor Solutions 4330 W. Desert Inn Rd., Ste. O Las Vegas, NV 89102 P: (702) 544-6474 F: (702) 876-1807 MAINTENANCE SUPPLIES HD Supply 320 Lava Beds Way Las Vegas , NV 89031, P: (702) 917-5746 F: (702) 622-7222 Johnstone Supply 2314 S. Western Ave. Las Vegas , NV 89102 P: (702) 387-6940 F: (702) 387-7866 Wilmar 4119 Bola Drive North Las Vegas, NV 89032 P: (702) 296-0664 F: (702) 643-5948 MORTGAGE LENDING Community Association Banc 3080 S. Durango Dr., Ste. 105 Las Vegas, NV 89117 P: (702) 889-4656 F: (702) 636-8303 Southwest USA Bank 4043 S. Eastern Ave. Las Vegas, NV 89119 P: (702) 853-4700 F: (702) 853-5799

OFFICE SUPPLIES Advance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 P: (702) 735-0213 F: (702) 735-0147

PERSONNEL STAFFING Azuma Leasing 2905 San Gabriel #218 Miami, FL 78705 P: (800) 707-1188

TELECOMMUNICATIONS Cox Communications 121 S. Martin Luther King Blvd. Las Vegas, NV 89106 P: (702) 384-8084 F: (702) 545-2375

PAINT (SALES/SERVICE) Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 P: (702) 845-7539

PLASTERING & DRYWALL BND Plastering Inc. 70 Corporate Park Drive Henderson, NV 89074 P: (702) 644-8980 F: (702) 644-2932

TENANT SCREENING First Advantage SafeRent, Inc. 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 P: (702) 839-1736 F: (702) 839-1738

Empire Community Painting 2756 N. Green Valley Pkwy., Ste. 149 P: (888) 278-8200 F: (702) 939-9940 F & A Painting, Inc. 4335 W. Post Rd. Las Vegas, NV 89118 P: (702) 914-2676 F: (702) 914-5713 Frazee Paints 5280 S Valley View Blvd. Las Vegas, NV 89118 P: (702) 895-9800 F: (702) 597-5200 Liberty West Painting 2550 E. Desert Inn, Box 496 Las Vegas, NV 89121 P: (702) 366-0509 F: (702) 949-1936 PPG Pittsburg Paints 5475 S Valley View Las Vegas, NV 89118 P: (702) 736-2929 F: (702) 736-3151 Sherwin Williams Paint 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 P: (702) 895-8887 F: (702) 895-8892

PLUMBING (SUPPLY & SERVICE) Roto Rooter Services Co. Inc 3441 Precision Drive Las Vegas, NV 89032 P: (702) 646-5273 F: (702) 646-8053

Zip Reports 9019 Reseda, #106 Northridge, CA 91324 P: (800) 311-1585 F: (866) 894-6501

POOL FURNITURE Total Patio Accessories 3275 S. Jones Blvd., Ste 106 Las Vegas, NV 89146 P: (702) 309-4198

TOWING AA Action Towing 3035 Westwood Dr. Las Vegas, NV 89109 P: (702) 737-9100 F: (702) 737-8567

RESTORATION West Craft, Inc. 8370 W. Cheyenne Ave., Ste 109 Box 237, Las Vegas, NV 89129 P: (702) 382-6167

Quality Towing 2201 N. Commerce Street North Las Vegas, NV 89030 P: (702) 649-5711 F: (702) 633-4447

ROOFING PRS-Professional Roofing Services 6351 S. Hinson, Ste. O&P Las Vegas, NV 89118 P: (702) 796-7663 F: (702) 765-7663

The Tow Truck Company 250 E Galleria Dr. Henderson, NV 89015 P: (702) 434-7175 F: (702) 434-7176

SECURITY DEPOSIT ALTERNATIVES Sure Deposit 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 P: (973) 992-8440 F: (973) 992-8770

Southern NV Multi-Housing Association - Forms & Publications





5-Day Pay or Quit*** 5-Day Notice Breach of Contract*** 5-Day Unlawful Detainer*** 3-Day Nuisance*** 30-Day No Cause Termination*** 30-Day Notice to Change Terms*** Abandonment*** Security Deposit Disposition Community Inspection*** Notice to Vacate*** Roommate Relinquishment*** Application to Rent Lease*** (Members Only) Lease Renewal***(Members Only) Move-In Inventory & Condition*** 2007 Salary Survey Landlord/Tenant Law Handbook (Members Only) Affidavit of Complaint Instructions to the Constable Order of Summary Eviction

25 25 25 25 25 25 25 25 30 25 25 50 12 25 25 1 1

10.50 10.50 10.50 10.50 10.50 10.50 Download Download 10.50 10.25 Download 14.75 19.95 10.25 14.75 49.95 129.00 Download Download Download

15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 NO SALE NO SALE 15.50 19.75 9 9.95 NO SALE Available at Courthouse Available at Courthouse Available at Courthouse

D ELIVERY CHARGE - $10.00 per delivery or $20.00 for COD orders. *** 3 part carbonless paper PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.



PO Box 97975 Las Vegas, NV 89139


SNMA July August 08.indd  

Ap art me nt Ma na ger s Serving Las Vegas for 22 years. Family owned and operated. 1. Property Monitoring *FREE* 2. Warning Signs *FREE* 3....

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